Customer reviews
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A great source of top quality used cameras equipment. I bought a used camera which was very accurately described and fairly priced. Ordering online was a very straightforward process and delivery was as promised and prompt.
Review of , following an experience of by RHEA MARK A.
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Exceptional service and quality. The Canon EOS R5 Mark II camera was much cheaper than my local camera store. I ordered the camera on Tuesday and was delivered to my door on the following Thursday. This is a great service with great prices. Highly recommended.
Review of , following an experience of by WATSON DAVID A.
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I have ordered from Willoughby's camera many times and they continue to give great service and quick delivery. I will continue shopping with them in the future
Review of , following an experience of by HAYLEE PONCE A.
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Availability of products, delivery and customer service is excellent. Any queries are answered quickly. I have now used them several times and every time the product and service was excellent
Review of , following an experience of by LANGSTON HOOVER A.
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Great service from order to delivery. Order arrived in a few days. willoughbys.com is my go-to store for all things photography.
Review of , following an experience of by VIRGINIA REEVES A.
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By far the best place to purchase Pre-owned photography equipment within Manhattan. Perfect service as always, very quick delivery, great communication, quick to respond to questions. I can't recommend Willoughby's Photo NY highly enough - Superb!
Review of , following an experience of by EDWARD MCKENNA A.
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Perfect service as always, my No.1 go to place for all things photographic Good prices, great service, quick. delivery and they always have a superb selection of products (especially used).
Review of , following an experience of by LARRY PORTER A.
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I ordered a Sony FX3 camera from willoughbys.com and had my order delivered to my house within two days. The camera was cheaper than any other camera store and delivered to my door. The whole process was smooth and customer service was excellent in answering all my questions.
Review of , following an experience of by ARIANNA CAREY A.
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Very prompt and efficient service
Review of , following an experience of by MICHAEL SMITH A.
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Excellent customer service. The product I ordered was out of stock, but Willoughby's Cameras regularly kept me up to date with the supply position and notified me once available. Very good service
Review of , following an experience of by GARRY CONLEY A.
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I was very pleased with the customer service The item I purchased was as described and I was very pleased with the customer service given by Willoughby's Cameras.
Review of , following an experience of by ANTHONY GALLAGHER A.
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I have purchased from Willoughby's Cameras before and each time it has been a positive experience. Their website is really helpful, prices are competitive and I have found that description are excellent. Communication and delivery is first class. Highly recommended
Review of , following an experience of by SCOTT MCCARTNEY A.
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Amazing delivery experience Ordered a tripod head head. Very good and quick responses to questions, a great experience
Review of , following an experience of by BRENDA TORRES A.
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Easy to order products and delivered when promised. Regular customer of Willoughby's Cameras and usually prefer to use the shop as I don't like waiting in for deliveries but this worked fine.
Review of , following an experience of by MAXWELL ROONEY A.
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In-stock items are delivered quickly and communications are good. I've been a customer for the last 5 years and I've never not had a great experience with their staff who always know what they're talking about.
Review of , following an experience of by BECCA CRAFT A.
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Tamron lens Great service and advice about lens I wanted to purchase. And quick delivery.
Review of , following an experience of by MARTINA SANTOS A.
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As usual Willoughby's Photo delivered as expected, ordering on the web and then a speedy delivery which I have come rely on. Well done Willoughby's Photo.
Review of , following an experience of by ANGIE DURANT A.
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Excellent service from Willoughby's Camera. The lens for D750 I ordered was exactly as described, and was delivered to me on the next working day as promised.
Review of , following an experience of by GEORGE A.
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Excellent service. Product as described. Willoughby's Photo as usual were efficient at delivering the items I purchased.
Review of , following an experience of by PETER OWEN A.
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Always good and efficient service via their website. Great range of products at competitive prices.
Review of , following an experience of by PAUL BURROWS A.
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Ordered a Sony a6400 camera and lens on a Thursday at 4pm and had them the next morning ay 10.30am! Postage was even free! Products just as described! Awesome!
Review of , following an experience of by SOFIA A.
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Great service and very fair price from Willoughby's Cameras. I bought a used camera online and it was delivered within 24 hours (ordered on a Sunday. Took the camera to my local Store in Manhattan and received excellent service. Willoughby's Cameras is recommended.
Review of , following an experience of by THERESA CASTRO A.
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The product was in perfect condition, and the whole process was smooth from start to finish. Excellent service, fast shipping, and a great overall experience. Highly recommend Willoughby's Photo for anyone looking for top-quality gear and outstanding service!
Review of , following an experience of by PERRY BROOKS A.
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First class service and product. I've have purchased equipment from Willoughby's Photo on numerous occasions. Their selection of used photo equipment/accessories is really good and competitively priced.
Review of , following an experience of by STEVEN DOUGLAS A.
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The website is clear and easy to browse and also tells you stock levels at your nearest shop. Advance orders do not take payments before items are in stock and despatched. I've had good experiences shopping in store as well.
Review of , following an experience of by JULIA SMITH A.
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Excellent and Willoughby's staff The staff at Willoughby's were very knowledgeable and helpful with my purchase.
Review of , following an experience of by CYNTHIA A.
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Excellent service and reasonable price. One very satisfied customer.
Review of , following an experience of by SUSAN BRASS A.
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Highly recommended I have purchased items from Willoughby's Photo on several occasions. Each time has been a very positive experience. Items are always well described and competitively priced. I have always found them to be very helpful and professional.
Review of , following an experience of by BERNIE CONNOR A.
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I was very pleased with the quick delivery of the Sigma 85mm f/1.4 lens. The processing was very friendly and professional. I was also very pleased that there was a link to track the status of my order. Will certainly recommend Willoughby's camera to friends and family, and use them again in the future.
Review of , following an experience of by MALCOLM SAWYER A.
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Delivery was prompt via DHL the day after the order was placed. - Super fast! - The contents of the package were securely packed to prevent damage. The Canon EOS R7 camera I ordered is incredible and customer service was helpful when I had questions about lens options. I would definitely recommend W.C.E without hesitation.
Review of , following an experience of by EUGENE A.
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I've been going to willoughby's photo for 13 years now on and off for my photo equipment and the staff at the Midtown store have always been very helpful when I'm in there would definitely recommend my friends,/family to go there.
Review of , following an experience of by BILL LINDSAY A.
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First rate and recommended Excellent communications and responses to enquiries. I’ve made several purchases this year one of which required some calls to check order status. The team responded quickly and with my interests to the fore. Excellent process.
Review of , following an experience of by DR. PLATT A.
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I ordered a Canon RF 35mm f/1.4 lens online from willoughbys.com and also ordered a filter, I am very pleased with the ordering procedure, the fast, free shipping of the items, the pleasant email communication with willoughbys.com regarding delivery. I would certainly like to consider purchasing again when the opportunity arises.
Review of , following an experience of by FARRELL A.
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Willoughby's Camera New York A first-class,yet bespoke approach by individuals who are not swayed by sales commission but by sentimental recommendation and knowledge of the products they sell, practice and use on a daily basis.
Review of , following an experience of by STANLEY HOUSTON A.
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The prices were reasonable, the ordering process was easy, the delivery was quick, and the information was transparent. Top service! Highly recommended.
Review of , following an experience of by DARRYL TREVOR A.
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Sony A6700 with 70-350 lens Fantastic communications very clear delivery and pick up instructions and a good deal as well. The lens I bought was great condition and items were well packaged as well. Can not go wrong with them.
Review of , following an experience of by TEDDY POWDRILL A.
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Always helpful with knowledge on the products.No pressure sales just sensible advice on every occasion
Review of , following an experience of by KENNY NORRIS A.
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Helpful and knowledgeable staff.
Review of , following an experience of by SARAH BUCKLEY A.
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When I was looking for original batteries for my Canon EOS 90D camera, this was the only dealer that offered them. Payment was easy and delivery was fast. Great experience all around.
Review of , following an experience of by BENNETT FIELDS A.
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Clear website and a good price for my Sony FE 16-35mm f/2.8 lens. The package arrived well packaged less than 72 hours after I ordered it. Website so easy to use and description of products accurate. Price comparison is spot on. I’ll definitely be back for more accessories soon
Review of , following an experience of by GILBERT ALEXANDER A.
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The delivery was quick and hassle-free; the Nikon NIKKOR Z 24-120mm f/4 lens I ordered was shipped the same day and was packaged very well; customer service is always quick to assist with any questions. I’m excited to continue expanding my photography kit with them.
Review of , following an experience of by JULIO BURGESS A.
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I am very satisfied with the service. I ordered a Sony a7S III camera memory card. I was informed by email about the status of the order. The payment method also worked perfectly: the package was sent immediately after payment was received and I received the link to track the shipment. Their customer service team is great at answering any questions. I highly recommend them!
Review of , following an experience of by REGAN CAMERON A.
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For me, willoughbys.com is one of the first places I look when I want to buy something photographic. Deliveries are always on time and fast. If a return becomes necessary, it will be processed quickly. The prices are very competitive and fair. Clear recommendation for reliability
Review of , following an experience of by SIENNA TATE A.
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My shopping experience at Willoughby's camera was very good. My order was delivered within one day and the Canon RF 85mm f/2 lens I ordered was well padded and securely packaged. Many thanks to the team!
Review of , following an experience of by DANIELLE SALINAS A.
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I ordered online from Willoughby's camera because a Sony FE 70-200mm f/2.8 lens was offered at a particularly low price. As a new customer, I was able to order directly on account and delivery was very quick. I was also constantly informed about the delivery status via email. Their customer service team was extremely helpful when I had questions. I’ll be shopping here again soon
Review of , following an experience of by LYDIA ADAMS A.
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This wasn't my first order and won't be the last from Willoughby's camera emporium . I am always satisfied. The prices are always reasonable. The communication is exemplary, the status of the order and delivery is always clear, and the deliveries (via FedEx) are always very, very fast.
Review of , following an experience of by DONAVAN SHEPPARD A.
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Reliable and Punctual. What we ordered has arrived. In addition, customer service always responds. Recommended.
Review of , following an experience of by DIAMOND HOLDEN A.
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I had looked for a Canon EOS R7 camera for weeks until I came across willoughbys.com and decided to check out their website. I couldn’t believe it, I found everything I was looking for in one place. They even delivered to Wisconsin within 4 days. Thank you Jonathan for making the transaction so easy. I’ll be back for more accessories!
Review of , following an experience of by KENDALL NELSON A.
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Highly recommend! Good prices. Great communication on shipping. I have called customer service a few times and found them friendly and super helpful. Highly recommend. Have bought from them many times and will continue to do so. Thank you!
Review of , following an experience of by SIERRA SUAREZ A.
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Ordered effortlessly and kept up to date. Delivery was next day so earlier than expected. Pre order online staff in Manhattan store were very helpful.
Review of , following an experience of by NICK DAVIES A.
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Excellent service My transaction was online. The site was clearly laid out and easy to use. I was informed of the progress of my order and it was delivered, really well packed, within the given time slot.
Review of , following an experience of by JOHN PELL A.
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Ordered a Nikon vertical grip for my Nikon d7000 from Willoughby's store. Competitively priced. I also chose WCE as there is a local store that I can visit in case of any problem. Thanks very much for your great service.
Review of , following an experience of by JOHN VICKERS A.
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Great Service and product. It was essential I had my camera delivered by the Saturday for a wedding shoot I was doing. Thank you for making this happen and a quick delivery with a great camera. I will buy from you again.
Review of , following an experience of by CHRIS TATTERSALL A.
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A great service! The camera was exactly as described and was dispatched immediately and arrived promptly. Even though my experience was on line and via email, it very much felt like a personal service and I would highly recommend.
Review of , following an experience of by LUCY MARSHALL A.
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Great speedy service New camera ordered online and delivered the next day. Kept informed throughout and camera arrived well packaged. Delivery was exceptional - ordered online early Friday afternoon, received the next day before noon!
Review of , following an experience of by MARTIN PARSONS A.
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I recently purchased a lens and had a couple of questions prior to the purchase, staff were very helpful, goods arrived next day item as described on website, great service will use company again.
Review of , following an experience of by GILLIAN MORTON A.
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Very helpful and quick to respond.
Review of , following an experience of by WILLIAM MURPHY A.
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Great service by knowledgeable staff. When i order goods, delivery is usually very fast. The item wasn't in stock but one was delivered in just 5 days. Thanks again
Review of , following an experience of by RICHARD STOCKHAM A.
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I was very happy with this purchase. The Nikon battery work as expected for my camera. I can give more than five stars. Highly recommended for such an amazing customer service
Review of , following an experience of by LYNNE ANDERSON A.
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Absolutely thrilled with the outstanding service provided by Jonathan from Willoughby's camera! Jonathan went above and beyond to help me find the perfect lens for my camera. The level of communication all through the process from order placed to delivery received has been first class. I anticipate no issues and will use Willoughby's camera for our business again in the near future
Review of , following an experience of by JAYSON SAMPSON A.
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First class, friendly service and excellent product knowledge.
Review of , following an experience of by TOM DALY A.
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Lens purchase Good price, good communication in regard wait for stock to arrive. Quick dispatch of goods on arrival. This is Manhattan's go-to camera shop.
Review of , following an experience of by JAMES MCGOVERN A.
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Excellent customer service when phoning shop for enquiry. We where informed on an estimated arrival date and kept up to date on delivery. Would absolutely recommend Willoughby's Cameras for their exceptional customer service, product range available and back up.
Review of , following an experience of by ANTHONY DANIELS A.
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Fantastic store with excellent customer service, great selection of cameras, lenses and tripods. We bought our Sony a6700 camera from willoughbys.com and their customer service throughout the process with delivery and support was fantastic.
Review of , following an experience of by CLINTON SANDOVAL A.
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Customer service received from Ralph was superb!! He went above & beyond, answered all my questions & was very knowledgeable! The process was so easy & so enjoyable to work with! Today it’s very hard to find great customer service, and Ralph SURPASSES all that for me. Thank you again Ralph you were amazing to work with!!
Review of , following an experience of by KAITLIN MCGUIRE A.
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Lots of selection. Great prices as well. A great one-stop camera store for your entire photographic accessories. You can easily spend an entire day here looking for cameras, lenses and tripods. Exemplary service from these guys.
Review of , following an experience of by JOHAN HUFFMAN A.
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Willoughby's camera emporium is a delightful camera store that embraces values and really know how to deliver genuine and thoughtful customer service. They also got plenty of options to choose from, kept me in the loop via email. Everything arrived on time and worked perfectly. Highly Recommended.
Review of , following an experience of by ALEXANDRIA MORRIS A.
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I recently bought a Sony a9 III camera from Willoughby's and was very impressed with the helpful staff and speedy delivery! I would definitely return to the store as they have a lot of cameras, lenses and accessories on display.
Review of , following an experience of by LARISSA KLEIN A.
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Everything went well from the purchase online to the delivery of my new Canon EOS R8 camera! They provided consistent updates on the delivery times and handled my package with care. I am very happy with the way this process was handled. Shipping was quick and the packaging was secure. Making the whole experience smooth and enjoyable.
Review of , following an experience of by THEODORE NICHOLSON A.
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Super friendly staff. Quick delivery. Perfect tripod. The new Manfrotto tripod is a great addition to my photography gear, providing stability and versatility for capturing high-quality shots. . Thank you for the effortless purchase!
Review of , following an experience of by ALYVIA CARDENAS A.
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Purchased a case for Canon r6 ii eos camera, much cheaper than the one Canon produce, the top cover fits perfectly, is great quality, also excellent delivery time. First class service.
Review of , following an experience of by WYCLIFFE STRAWMAN A.
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Excellent service! I ordered a Swarovski telescope from Willoughby's Cameras online at a good price and it was delivered, all as advertised, the next day! Excellent service.
Review of , following an experience of by JOHN HALTON A.
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Happy with my purchases, and are exactly as described.
Review of , following an experience of by ALEX MONTGOMERY A.
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Explained everything from no knowledge level. I rang as a complete beginner with no knowledge & spoke to a very helpful guy. After he gave me basic info on Sony A7IV camera he arranged for the Manager to ring me back as the expert. We decided on the product with no sales pressure & they ensured it was delivered on the day i wanted by delaying dispatch.
Review of , following an experience of by TERRY INWOOD A.
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Item purchased was as advertised, and arrived when expected, hence 5 stars.
Review of , following an experience of by ALASDAIR WILLIAMS A.
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My experience in using Willoughby's Cameras. I found this company dealt with me in a good and business like manner.If I need any further optical equipment I wouldn't hesitate to use them
Review of , following an experience of by DAVE HUNTER A.
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Fast, helpful advice by obvious experts, and great prices. Many thanks.
Review of , following an experience of by ANDY BANKS A.
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Fantastic company, cannot recommend highly enough. I purchased a Swarovsky scope. Quick delivery, but I couldn't get on with it (my issue, not the scope). Jimmy at WCE arranged pickup by his courier
Review of , following an experience of by ADRIAN LAMBERT A.
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Superb service from Willoughby's Photo Emporium, After placing my order no only did I received email confirmations as per usual I also received 2 phone calls keeping me up to date and informed of delivery status. Which I considered above and beyond, That personal touch makes all the difference thank you and keep up the good work.
Review of , following an experience of by STEVE PALMER A.
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Goods arrived when advised by email. Well packed, and goods as stated on the website.
Review of , following an experience of by XPHOTO SERVICES NYC A.
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Willoughby's Cameras have been absolutely amazing from start to finish. A really lovely company to deal with. Prices, equipment and delivery were all superb. Would highly recommend and will use them without hesitation again. Thanks guys!
Review of , following an experience of by JOANNE BURTON A.
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Item arived quickly and was as stated on the Willoughby's Cameras website
Review of , following an experience of by GRAHAM BONDS A.
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Great firm Great site to operate through, great customer service and quick delivery etc
Review of , following an experience of by IAN MAYFIELD A.
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DJI Osmo Pocket They're so professional in a way that makes it look so smooth easy. Better prices, perfectly sealed and brand new products. Arrived Tuesday first thing in the morning with DHL. No Hassle, easy to order and a very friendly competitively priced operation. Highly Recommended
Review of , following an experience of by RAJASTHAN SAMIR A.
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Speedy and effective assistance. Hassle free
Review of , following an experience of by CAMILA TAPPAN A.
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Excellent company to deal with Good communication from start to finish. Before the camera was sent they called me to double check that the product was suitable for the purpose. They even sent the camera ahead of time. The quality and condition of the camera was very good and my replacement lens sent promptly. All in all excellent company to deal with
Review of , following an experience of by MARTIN SYLVESTER A.
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Excellent!! Initial contact was with Jimmy Sloan, he was simply excellent and offered brilliant customer service. Jimmy assisted with my query and order ensuring I had everything I needed, he went above and beyond. The equipment we ordered was in pristine condition, delivered in ample time and the process to tracking was made just as easy.
Review of , following an experience of by MILLIE SHORTMAN A.
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I worried needlessy I was terrified of ordering such expensive equipment online but Willoughby's camera were extremely patient answering all my questions before I eventually decided to purchase it. The actually buying experience was brilliant. Everything arrived on time superbly packed.
Review of , following an experience of by FRANCESCA CHIVEDA A.
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Email or chat to them if you have questions and they’ll help you in no time. Thank you so much to the whole team and I’m looking forward to the next purchase with you guys.
Review of , following an experience of by DERRICK WILLIAMS A.
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Outstanding Easy, simple, staff were outstanding definitely use again.
Review of , following an experience of by STEVE WATTS A.
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Canon EOS R8 and Rf 85mm for the wedding! Greg was incredibly helpful—one of the best customer service experiences I've ever had. He made the process super simple and easy, staying on the phone with me the entire time to ensure everything went smoothly :)
Review of , following an experience of by LEAH HALL A.
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Atomos Mini cable I've used WCE for many years and they've always been 'excellent. absolutely amazing service. Always worth buying from them if you can!
Review of , following an experience of by MEGHAN WOOD A.
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Sony A7IV camera Very pleased with the experience both with the website and the phone conversation queries before ordering my first item from Willoughbys.com Would definitely consider purchasing equipment and accessories in the future
Review of , following an experience of by STEFAN JACKSON A.
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Brilliant service from start to finish. Rachel and Greg we’re both really helpful. Camera body was really good, unfortunately too good as my wife now wants an upgrade! Great flexibility .We will not hesitate to use Willoughby's camera again and will gladly recommend them to other people.
Review of , following an experience of by HAMISH KUMAR A.
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Willoughby's Photo has great deals and shipping is prompt and pain-free. I’m very happy about my purchases and their service.
Review of , following an experience of by KARLY MOSLEY A.
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Good experience Item arrived, well packed and traceable. Delivered as planned and on time stated.
Review of , following an experience of by ALLAN JOHNSON A.
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Great price, fast timed delivery
Review of , following an experience of by TOM HOOKE A.
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Goods Arrived really quick.
Review of , following an experience of by GARETH GUEST A.
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A wonderful place to do business with. The website is super easy to navigate and pricing was competitive. The shipping speed is outstanding! I had my Canon RF 15-35mm f/2.8 lens in three days! I will definitely continue to shop with Willoughby's as well as recommending !
Review of , following an experience of by FRANKLIN BOONE A.
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Excellent service. The Canon EOS R5 Mark II camera arrived promptly and was exactly as described. Fantastic value.
Review of , following an experience of by NAOMI DYANN A.
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