Customer reviews
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Review of , following an experience of by A A. *
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Every product I've purchased from Peugeot has been high quality. The spices are always unique, that you can't find in just any store. The packaging makes them look nice in my spice cabinet. It did take me a while to figure out a salt grinder a while back (I wasn't tightening it down hard enough), but I'm quite happy with it now. Will without a doubt continue using Peugeot!
Review of , following an experience of by A A. *
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When I placed the online order I was supposed to be able to enter a discount code but there was no field for it. I placed the order anyway and sent a message through their support email not expecting a reply. The next business day they answered and worked out the discount and credit. Most companies don't even reply let alone provide a fast solution.
Review of , following an experience of by A A. *
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Ordered 2 pepper mills, only received one. Customer service indicated they had sent two and to have a beautiful day. After elevating my issue with customer service again, they quickly sent another pepper mill. So zero starts for only receiving one at first, but primarily by the initial response of customer service. Five stars for quickly responding to my second contact with customer service,
Review of , following an experience of by A A. *
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The product page was somewhat easy to work with. It would have been nice if each drop down category had a small thumbnail. With the delivery, it wasn't accurate. My order arrived 2 days before the expected time, and my delivery notification did not come in until an hour later. Other than those small things the website is well done and the shipment tracking updates are pretty accurate.
Review of , following an experience of by A A. *
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Excellent products. u'Select mechanism is unbeatable. Otherwise mills are pieces of art.
Review of , following an experience of by A A. *
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Probably the best mill one can buy. Unfortunately, after a year or so, it becomes difficult, in every mill I’ve had, to alter the grind size. And despite the “lifetime” (or at least, long term) guarantee, with frequent but normal use, e.g., no damage from dropping, heat, etc., there appears to be no way of obtaining a ‘make good’ on the guarantee.
Review of , following an experience of by A A. *
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I got a great deal on some beautiful mills! They were carefully packed, and the shipping was pretty fast! Thank you!
Review of , following an experience of by A A. *
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Generally easy to use. I made a decision to purchase directly from PEUGOT website as opposed to Amazon or another retailer for better selection of all products. AND I trusted that packing/shipping service would be better from PEUGOT.
Review of , following an experience of by A A. *
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I contacted customer service for help tracking down a wedding gift that was never delivered. I provided order number, tracking information, delivery address, screenshots from UPS, etc but it was implied that I was lying because "UPS cannot legally throw out packages." Trish from Customer Service will not help you at all. I ordered the item in early October, received a notification from Peugeot that the item had been damaged during shipping and to contact customer service if it was damaged once it arrived, the item didn't show up by the end of November, I contacted Peugeot for help, I had some back and forth with Trish from Customer Service trying to resolve the issue but ultimately did not receive help, I contested the charge with my bank because the item was not delivered, I notified Trish that I did this and magically two days later the item showed up at my friends' house. Ultimately I am happy that the product was delivered but I will never order from this company again and will advise people to avoid this company.
Review of , following an experience of by A A. *
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Christmas gift
Review of , following an experience of by A A. *
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Ordering was easy & shipping Fast
Review of , following an experience of by A A. *
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They fulfilled my order immediately and delivered it in a timely manner. It shipped free and arrived in a couple of days. Very satisfied and I would highly recommend this vendor.
Review of , following an experience of by A A. *
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I initially received the wrong item. I called customer service and they apologized and reassured me they would quickly make it right. I was worried I would not receive it in time but to my surprise it was delivered just a few days later.
Review of , following an experience of by A A. *
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GREAT PRODUCT,GREAT LOOK,GREAT FEEL OLIVE WOOD&MOST OF ALL SUPER SERVICE THANK YOU PARIS!!!!! GARY
Review of , following an experience of by A A. *
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Wonderful, high quality products from France where they know a thing or two about cooking!
Review of , following an experience of by A A. *
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Order filled correctly. Nice packaging.
Review of , following an experience of by A A. *
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Arrived quickly, packaged well.
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all good.
Review of , following an experience of by A A. *
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I love the product; the pepper mill and the nutmeg mill.
Review of , following an experience of by A A. *
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Instead of a pepper mill for $45 i have on my bill a service fee over $45! Nobody answers the email. Extremely disappointed.
Review of , following an experience of by A A. *
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Hi . So now, for Christmas, I have 3 peppers, 1 salt, One 7 inch Pepper grinder, 1 eleven inch salt grinder. I tried both Stainless grinders. Awesome!!! After Christmas we'll know more about the bottles of salt and pepper. Bottom line. I love the two grinders. Will tell people about them
Review of , following an experience of by A A. *
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Easy to use
Review of , following an experience of by A A. *
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Timely. Appreciated the batteries and peppercorns. My 15 year old pepper mill had broken. Was devastated. Ordered a new one. Just relieved to have the best pepper mill back. Thanks ever so much.
Review of , following an experience of by A A. *
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Product (electric pepper mill) was not delivered in a timely way. I disputed the charge and a credit was issued.
Review of , following an experience of by A A. *
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A very simple website to navigate and the quick shipment was a huge differentiator and why we chose this companies product.
Review of , following an experience of by A A. *
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I had to return one of the items in my order. It took about a week for customer service to get back to me about the reason for my return. At one point, I tried to initiate a return using their online portal, but the portal was broken so I had to do it through customer service anyways. I had to pay return shipping even though the item arrived damaged. When I finally received the refund for my item, they forgot to refund the sales tax and I had to follow up with them yet again. Overall a very frustrating experience and I will not be back.
Review of , following an experience of by A A. *
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This was my second order. First I ordered the Stainless 7 in Pepper Mill. I checked it out and it works and looks awesome. Love it. Then I put it away since it is a Christmas Gift for "the chef." Next I ordered an eleven inch Salt grinder. Both items are Stainless. Both are beautiful. Ground some salt for Lunch...well...I put it ON my lunch. Tried the "Biggest" setting. WOW! That is some great salt. Love it. I ordered three peppers and on salt also as a supply. Have not enjoyed them--since all of this is for Christmas. If Peugeot autos work as beautifully and effectively as these salt/pepper mills well then they must be awesome vehicles. I definitely recommend these products. Shipping was fast. Well packaged. Zero damage. Wprld class service. Great Job!
Review of , following an experience of by A A. *
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The best!!
Review of , following an experience of by A A. *
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It's a nice website with classy photos.
Review of , following an experience of by A A. *
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Great service.
Review of , following an experience of by A A. *
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Easy access. Received 20% off coupon from first order 👍🏻
Review of , following an experience of by A A. *
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website is easy-ish to use, I feel like there are some ux/ui issues that need addressing, particularly in the mobile version of the site.
Review of , following an experience of by A A. *
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The website was easy to navigate and place an order
Review of , following an experience of by A A. *
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I received my grinder quickly and it works great!
Review of , following an experience of by A A. *
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Order was delivered quickly from a domestic warehouse and no issues.
Review of , following an experience of by A A. *
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My order was great.
Review of , following an experience of by A A. *
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It’s ok. Item was not what I expected. Below par. Return policy terrible.
Review of , following an experience of by A A. *
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Everything is good
Review of , following an experience of by A A. *
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It's lovely to be able to order Peugeot items directly rather than third party sellers. The site is organized nicely into refined categories, and the search function works very well.
Review of , following an experience of by A A. *
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Great service, easy-to-navigate website, excellent products, variety of options, and fast shipping. I'd recommend to a friend.
Review of , following an experience of by A A. *
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I ordered directly from the manufacturer to ensure I didn’t get a fake. I was surprised to find a discount code directly on their website. Shipping was swift and the items came in the original boxes. It was a true pleasure buying from them.
Review of , following an experience of by A A. *
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Didn’t receive what I ordered. Was told to provide my name and address, then heard nothing from you until I called to complain. Was called back and assured the correct product was being shipped that day, but haven’t seen any shipping notifications. I hope that I don’t have to follow up again…
Review of , following an experience of by A A. *
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It was a little difficult finding a white gloss salt mill. Finding the black gloss pepper mill was easy. The rest of the transaction was easy.
Review of , following an experience of by A A. *
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Delivery was very well done.
Review of , following an experience of by A A. *
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Excellent
Review of , following an experience of by A A. *
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Found a great holiday discount and as my husband is always complaining about our pepper mill, thought it was an opportunity to get him the best, by ordering both a salt and a pepper mill. Greatest problem is figuring out which one, so I ordered 2 sets, both one of our faves--olive wood. Whichever one he leaves behind, will go to our daughter. I was very surprised they came filled; they arrived just 4 days after I ordered them!
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Easy ordering and fast delivery.
Review of , following an experience of by A A. *
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The website is easy to navigate with excellent filter and sort features- my order was quickly processed and dispatched.
Review of , following an experience of by A A. *
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I received my order and one item was not packaged correctly and arrived broken. I immediately contacted customer service and fed a picture of the item in the shipping box as I received it and they immediately shipped out another item and it was packed with extra safe packaging
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package was well packed and arrived on time. Vendor kept me advised of all during shipment
Review of , following an experience of by A A. *
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Excellent
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Quick and accurate.
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Everything about buying from this site was very straightforward. My only challenge was not buying many more of the products because they are all so beautiful.
Review of , following an experience of by A A. *
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Love Peugeot and all of their products. They're functional, beautifully designed and thoughtfully produced with care, and convenience in mind.
Review of , following an experience of by A A. *
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Great seller - A
Review of , following an experience of by A A. *
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My order was processed quickly, well packed, and promptly shipped. I received my order within four days.
Review of , following an experience of by A A. *
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After much struggle in reaching support at Peugeot in the U.S., the operations manager and sales team leader resolved my issues with satisfaction. They replaced the Paris Icons with the mills that I requested. I was willing to pay the difference, nevertheless they did not require that. I am very satisfied with what I have recieved. The "Madras" mills are beautiful, they are made in France, and they both work. Prior to this, I had too call and email several times to ask question about my purchase concerns and not one person got back to me. When I called, I alway got a voicemail. I was so surprised with this company that I was considering to not purchasing another product from Pegeuot. Customer support has reached out to me and they are striving to improve. I wish all of you must success. Products at Pegeuot are beautiful and so I will look into purchasing other items with them in the future.Thank you Mr. Edwards and Ms. Moreno.
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Great product and delivered quickly.
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Great service, good website !
Review of , following an experience of by A A. *
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Very well made. Love that I can just twist the bottom to change the coarseness! 5 Stars!!
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It arrived damaged. I still haven't heard back from product support after 4 days...
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No customer service. My purchase arrived with an issue and it is impossible to get anyone to respond to voicemail or emails.
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Easy to use and all charges were clearly indicated.
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Consistently excellent.
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I love my new salt and pepper mills. They were extremely well packaged and are just beautiful in my kitchen.
Review of , following an experience of by A A. *
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Excellent service very helpful personnel
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Very fast delivery!
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Easy site navigation. Easy checkout. Thank you Peugeot-Saveurs
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I ordered the Graphite grinder. It not only is the perfect pepper grinder ever, it is beautiful! AND in this day of looong delivery processes and shoddy packaging.. this item was shipped quickly and packaged like the precious item it is.
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I was tired of the various salt and pepper grinders on bought that did not work well or had an easily adjustable grind. The Tahati pair work perfectly! We love them and HIGHLY recommend.
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Site is great, wish it had more things. But I get it: do something particular and do it well, then expand.
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Easy to navigate
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Fast shipping with excellent packaging and updates along the way.
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The site pop up sub-menus are hard to navigate. While trying to make a selection the menus sometimes disappear.
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I received a used non-functioning product when I ordered and paid for a new one. The product was loose in its original package and vibrating when I received it, one screw at the bottom is off kilter so product does not rest evenly when put down, the charging port at top of product is loose and will not charge continuously. I have emailed the company and called twice requesting an immediate replacement for my party and NO RESPONSE in a weeks time. Quality Assurance - Very Bad, Customer Service - Very Bad.
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Incorrect tracking number was provided
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Excellent - fast shipping and best price
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Good
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Terrible experience - poor quality and poor service.
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Fast service and very nice packaged.
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Everything was great!
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Shipped and received very quickly!
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No complaints. Timely delivery, well wrapped. Excellent communication.
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Amazing pepper mills!
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Super easy to order and shipping was a breeze - timely and simple.
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Friendly and convenient ordering process and fast shipping!
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Cheap. I’m sending back.
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Such beautifully crafted products! We absolutely love our salt and pepper mills and will be sure to recommend to family and friends.
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Glasses well packaged; fast delivery
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I found the mills at a thrift store and one needed a button so I ordered one each for the salt and pepper, they look great now.
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Highly recommend quality products and free shipping can't be beat. Makes great wedding or housewarming gifts as they are appreciated by recipients.
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I was very pleased with Peugeot. Ordering was easy, and I was continuously informed of the delivery.
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Amazing everything all around! Speedy delivery and wonderful product.
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Really beautiful product and delivered quickly, however the pepper mill has been used and still had some prickly ash in it from whoever had bought it before.
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En attente
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Very nice product. The pepper grinder is smooth and wonderfully crafted.
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Excellent service and products
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Excellent product, arrived unexpectedly soon - speedy delivery - wonderful site
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Its been weeks since i purchased the item and i still have not received it. I email your customer service early this morning, and i still have not seen a reply. There is no customer service phone number on the website. I feel that i lost my money.
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