Customer reviews for us.peugeot-saveurs.com

Customer reviews

• 5 / 5

  

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  Review of 12/21/21, following an experience of 11/30/21 by A A. *

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• 5 / 5

  

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  Every product I've purchased from Peugeot has been high quality. The spices are always unique, that you can't find in just any store. The packaging makes them look nice in my spice cabinet. It did take me a while to figure out a salt grinder a while back (I wasn't tightening it down hard enough), but I'm quite happy with it now. Will without a doubt continue using Peugeot!

  Review of 12/21/21, following an experience of 11/29/21 by A A. *

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• 5 / 5

  

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  When I placed the online order I was supposed to be able to enter a discount code but there was no field for it. I placed the order anyway and sent a message through their support email not expecting a reply. The next business day they answered and worked out the discount and credit. Most companies don't even reply let alone provide a fast solution.

  Review of 12/21/21, following an experience of 11/26/21 by A A. *

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• 3 / 5

  

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  Ordered 2 pepper mills, only received one. Customer service indicated they had sent two and to have a beautiful day. After elevating my issue with customer service again, they quickly sent another pepper mill. So zero starts for only receiving one at first, but primarily by the initial response of customer service. Five stars for quickly responding to my second contact with customer service,

  Review of 12/21/21, following an experience of 11/26/21 by A A. *

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• 4 / 5

  

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  The product page was somewhat easy to work with. It would have been nice if each drop down category had a small thumbnail. With the delivery, it wasn't accurate. My order arrived 2 days before the expected time, and my delivery notification did not come in until an hour later. Other than those small things the website is well done and the shipment tracking updates are pretty accurate.

  Review of 12/21/21, following an experience of 11/30/21 by A A. *

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• 5 / 5

  

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  Excellent products. u'Select mechanism is unbeatable. Otherwise mills are pieces of art.

  Review of 12/21/21, following an experience of 11/26/21 by A A. *

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• 4 / 5

  

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  Probably the best mill one can buy. Unfortunately, after a year or so, it becomes difficult, in every mill I’ve had, to alter the grind size. And despite the “lifetime” (or at least, long term) guarantee, with frequent but normal use, e.g., no damage from dropping, heat, etc., there appears to be no way of obtaining a ‘make good’ on the guarantee.

  Review of 12/21/21, following an experience of 11/29/21 by A A. *

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• 5 / 5

  

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  I got a great deal on some beautiful mills! They were carefully packed, and the shipping was pretty fast! Thank you!

  Review of 12/21/21, following an experience of 11/29/21 by A A. *

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• 5 / 5

  

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  Generally easy to use. I made a decision to purchase directly from PEUGOT website as opposed to Amazon or another retailer for better selection of all products. AND I trusted that packing/shipping service would be better from PEUGOT.

  Review of 12/21/21, following an experience of 11/29/21 by A A. *

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• 1 / 5

  

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  I contacted customer service for help tracking down a wedding gift that was never delivered. I provided order number, tracking information, delivery address, screenshots from UPS, etc but it was implied that I was lying because "UPS cannot legally throw out packages." Trish from Customer Service will not help you at all. I ordered the item in early October, received a notification from Peugeot that the item had been damaged during shipping and to contact customer service if it was damaged once it arrived, the item didn't show up by the end of November, I contacted Peugeot for help, I had some back and forth with Trish from Customer Service trying to resolve the issue but ultimately did not receive help, I contested the charge with my bank because the item was not delivered, I notified Trish that I did this and magically two days later the item showed up at my friends' house. Ultimately I am happy that the product was delivered but I will never order from this company again and will advise people to avoid this company.

  Review of 12/21/21, following an experience of 10/9/21 by A A. *

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• 5 / 5

  

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  Christmas gift

  Review of 12/21/21, following an experience of 11/24/21 by A A. *

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• 5 / 5

  

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  Ordering was easy & shipping Fast

  Review of 12/21/21, following an experience of 11/28/21 by A A. *

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• 5 / 5

  

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  They fulfilled my order immediately and delivered it in a timely manner. It shipped free and arrived in a couple of days. Very satisfied and I would highly recommend this vendor.

  Review of 12/6/21, following an experience of 11/23/21 by A A. *

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• 5 / 5

  

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  I initially received the wrong item. I called customer service and they apologized and reassured me they would quickly make it right. I was worried I would not receive it in time but to my surprise it was delivered just a few days later.

  Review of 12/5/21, following an experience of 11/16/21 by A A. *

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• 5 / 5

  

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  GREAT PRODUCT,GREAT LOOK,GREAT FEEL OLIVE WOOD&MOST OF ALL SUPER SERVICE THANK YOU PARIS!!!!! GARY

  Review of 12/4/21, following an experience of 11/22/21 by A A. *

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• 5 / 5

  

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  Wonderful, high quality products from France where they know a thing or two about cooking!

  Review of 12/3/21, following an experience of 11/19/21 by A A. *

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• 5 / 5

  

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  Order filled correctly. Nice packaging.

  Review of 11/27/21, following an experience of 11/14/21 by A A. *

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• 5 / 5

  

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  Arrived quickly, packaged well.

  Review of 11/27/21, following an experience of 11/12/21 by A A. *

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• 5 / 5

  

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  all good.

  Review of 11/27/21, following an experience of 11/15/21 by A A. *

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• 5 / 5

  

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  I love the product; the pepper mill and the nutmeg mill.

  Review of 11/27/21, following an experience of 10/30/21 by A A. *

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• 2 / 5

  

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  Instead of a pepper mill for $45 i have on my bill a service fee over $45! Nobody answers the email. Extremely disappointed.

  Review of 11/27/21, following an experience of 10/30/21 by A A. *

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• 5 / 5

  

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  Hi . So now, for Christmas, I have 3 peppers, 1 salt, One 7 inch Pepper grinder, 1 eleven inch salt grinder. I tried both Stainless grinders. Awesome!!! After Christmas we'll know more about the bottles of salt and pepper. Bottom line. I love the two grinders. Will tell people about them

  Review of 11/27/21, following an experience of 11/1/21 by A A. *

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• 5 / 5

  

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  Easy to use

  Review of 11/27/21, following an experience of 11/11/21 by A A. *

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• 5 / 5

  

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  Timely. Appreciated the batteries and peppercorns. My 15 year old pepper mill had broken. Was devastated. Ordered a new one. Just relieved to have the best pepper mill back. Thanks ever so much.

  Review of 11/27/21, following an experience of 11/6/21 by A A. *

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• 3 / 5

  

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  Product (electric pepper mill) was not delivered in a timely way. I disputed the charge and a credit was issued.

  Review of 11/26/21, following an experience of 9/26/21 by A A. *

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• 5 / 5

  

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  A very simple website to navigate and the quick shipment was a huge differentiator and why we chose this companies product.

  Review of 11/26/21, following an experience of 10/31/21 by A A. *

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• 1 / 5

  

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  I had to return one of the items in my order. It took about a week for customer service to get back to me about the reason for my return. At one point, I tried to initiate a return using their online portal, but the portal was broken so I had to do it through customer service anyways. I had to pay return shipping even though the item arrived damaged. When I finally received the refund for my item, they forgot to refund the sales tax and I had to follow up with them yet again. Overall a very frustrating experience and I will not be back.

  Review of 11/26/21, following an experience of 10/13/21 by A A. *

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• 5 / 5

  

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  This was my second order. First I ordered the Stainless 7 in Pepper Mill. I checked it out and it works and looks awesome. Love it. Then I put it away since it is a Christmas Gift for "the chef." Next I ordered an eleven inch Salt grinder. Both items are Stainless. Both are beautiful. Ground some salt for Lunch...well...I put it ON my lunch. Tried the "Biggest" setting. WOW! That is some great salt. Love it. I ordered three peppers and on salt also as a supply. Have not enjoyed them--since all of this is for Christmas. If Peugeot autos work as beautifully and effectively as these salt/pepper mills well then they must be awesome vehicles. I definitely recommend these products. Shipping was fast. Well packaged. Zero damage. Wprld class service. Great Job!

  Review of 11/12/21, following an experience of 10/27/21 by A A. *

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• 5 / 5

  

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  The best!!

  Review of 11/12/21, following an experience of 10/29/21 by A A. *

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• 5 / 5

  

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  It's a nice website with classy photos.

  Review of 11/12/21, following an experience of 10/28/21 by A A. *

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• 5 / 5

  

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  Great service.

  Review of 11/12/21, following an experience of 10/13/21 by A A. *

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• 5 / 5

  

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  Easy access. Received 20% off coupon from first order 👍🏻

  Review of 11/12/21, following an experience of 10/23/21 by A A. *

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• 3 / 5

  

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  website is easy-ish to use, I feel like there are some ux/ui issues that need addressing, particularly in the mobile version of the site.

  Review of 11/12/21, following an experience of 10/22/21 by A A. *

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• 5 / 5

  

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  The website was easy to navigate and place an order

  Review of 11/12/21, following an experience of 10/24/21 by A A. *

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• 5 / 5

  

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  I received my grinder quickly and it works great!

  Review of 11/12/21, following an experience of 10/23/21 by A A. *

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• 5 / 5

  

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  Order was delivered quickly from a domestic warehouse and no issues.

  Review of 11/8/21, following an experience of 10/14/21 by A A. *

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• 5 / 5

  

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  My order was great.

  Review of 11/8/21, following an experience of 10/16/21 by A A. *

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• 3 / 5

  

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  It’s ok. Item was not what I expected. Below par. Return policy terrible.

  Review of 11/8/21, following an experience of 10/17/21 by A A. *

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• 5 / 5

  

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  Everything is good

  Review of 11/8/21, following an experience of 10/12/21 by A A. *

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• 5 / 5

  

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  It's lovely to be able to order Peugeot items directly rather than third party sellers. The site is organized nicely into refined categories, and the search function works very well.

  Review of 11/8/21, following an experience of 9/30/21 by A A. *

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• 5 / 5

  

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  Great service, easy-to-navigate website, excellent products, variety of options, and fast shipping. I'd recommend to a friend.

  Review of 10/24/21, following an experience of 10/13/21 by A A. *

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• 5 / 5

  

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  I ordered directly from the manufacturer to ensure I didn’t get a fake. I was surprised to find a discount code directly on their website. Shipping was swift and the items came in the original boxes. It was a true pleasure buying from them.

  Review of 10/24/21, following an experience of 10/11/21 by A A. *

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• 3 / 5

  

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  Didn’t receive what I ordered. Was told to provide my name and address, then heard nothing from you until I called to complain. Was called back and assured the correct product was being shipped that day, but haven’t seen any shipping notifications. I hope that I don’t have to follow up again…

  Review of 10/23/21, following an experience of 9/29/21 by A A. *

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• 5 / 5

  

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  It was a little difficult finding a white gloss salt mill. Finding the black gloss pepper mill was easy. The rest of the transaction was easy.

  Review of 10/23/21, following an experience of 10/10/21 by A A. *

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• 5 / 5

  

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  Delivery was very well done.

  Review of 10/23/21, following an experience of 9/29/21 by A A. *

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• 5 / 5

  

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  Excellent

  Review of 10/23/21, following an experience of 9/27/21 by A A. *

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• 5 / 5

  

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  Found a great holiday discount and as my husband is always complaining about our pepper mill, thought it was an opportunity to get him the best, by ordering both a salt and a pepper mill. Greatest problem is figuring out which one, so I ordered 2 sets, both one of our faves--olive wood. Whichever one he leaves behind, will go to our daughter. I was very surprised they came filled; they arrived just 4 days after I ordered them!

  Review of 10/23/21, following an experience of 10/11/21 by A A. *

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• 5 / 5

  

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  Easy ordering and fast delivery.

  Review of 10/23/21, following an experience of 9/25/21 by A A. *

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• 5 / 5

  

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  The website is easy to navigate with excellent filter and sort features- my order was quickly processed and dispatched.

  Review of 10/9/21, following an experience of 9/14/21 by A A. *

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• 5 / 5

  

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  I received my order and one item was not packaged correctly and arrived broken. I immediately contacted customer service and fed a picture of the item in the shipping box as I received it and they immediately shipped out another item and it was packed with extra safe packaging

  Review of 10/9/21, following an experience of 9/22/21 by A A. *

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• 5 / 5

  

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  package was well packed and arrived on time. Vendor kept me advised of all during shipment

  Review of 10/9/21, following an experience of 9/24/21 by A A. *

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• 5 / 5

  

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  Excellent

  Review of 9/25/21, following an experience of 9/11/21 by A A. *

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• 5 / 5

  

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  Quick and accurate.

  Review of 9/22/21, following an experience of 9/10/21 by A A. *

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• 5 / 5

  

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  Everything about buying from this site was very straightforward. My only challenge was not buying many more of the products because they are all so beautiful.

  Review of 9/22/21, following an experience of 9/1/21 by A A. *

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• 5 / 5

  

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  Love Peugeot and all of their products. They're functional, beautifully designed and thoughtfully produced with care, and convenience in mind.

  Review of 9/22/21, following an experience of 9/9/21 by A A. *

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• 5 / 5

  

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  Great seller - A

  Review of 9/22/21, following an experience of 8/30/21 by A A. *

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• 5 / 5

  

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  My order was processed quickly, well packed, and promptly shipped. I received my order within four days.

  Review of 9/22/21, following an experience of 9/6/21 by A A. *

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• 4 / 5

  

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  After much struggle in reaching support at Peugeot in the U.S., the operations manager and sales team leader resolved my issues with satisfaction. They replaced the Paris Icons with the mills that I requested. I was willing to pay the difference, nevertheless they did not require that. I am very satisfied with what I have recieved. The "Madras" mills are beautiful, they are made in France, and they both work. Prior to this, I had too call and email several times to ask question about my purchase concerns and not one person got back to me. When I called, I alway got a voicemail. I was so surprised with this company that I was considering to not purchasing another product from Pegeuot. Customer support has reached out to me and they are striving to improve. I wish all of you must success. Products at Pegeuot are beautiful and so I will look into purchasing other items with them in the future.Thank you Mr. Edwards and Ms. Moreno.

  Review of 9/22/21, following an experience of 8/13/21 by A A. *

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• 5 / 5

  

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  Great product and delivered quickly.

  Review of 9/22/21, following an experience of 9/1/21 by A A. *

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• 5 / 5

  

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  Great service, good website !

  Review of 9/19/21, following an experience of 8/31/21 by A A. *

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• 5 / 5

  

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  Very well made. Love that I can just twist the bottom to change the coarseness! 5 Stars!!

  Review of 9/19/21, following an experience of 8/25/21 by A A. *

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• 1 / 5

  

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  It arrived damaged. I still haven't heard back from product support after 4 days...

  Review of 9/19/21, following an experience of 8/24/21 by A A. *

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• 1 / 5

  

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  No customer service. My purchase arrived with an issue and it is impossible to get anyone to respond to voicemail or emails.

  Review of 9/15/21, following an experience of 8/18/21 by A A. *

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• 5 / 5

  

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  Easy to use and all charges were clearly indicated.

  Review of 8/31/21, following an experience of 8/14/21 by A A. *

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• 5 / 5

  

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  Consistently excellent.

  Review of 8/20/21, following an experience of 8/9/21 by A A. *

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• 5 / 5

  

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  I love my new salt and pepper mills. They were extremely well packaged and are just beautiful in my kitchen.

  Review of 8/20/21, following an experience of 8/7/21 by A A. *

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• 5 / 5

  

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  Excellent service very helpful personnel

  Review of 7/10/21, following an experience of 6/22/21 by A A. *

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• 5 / 5

  

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  Very fast delivery!

  Review of 6/28/21, following an experience of 6/17/21 by A A. *

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• 5 / 5

  

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  Easy site navigation. Easy checkout. Thank you Peugeot-Saveurs

  Review of 6/25/21, following an experience of 6/12/21 by A A. *

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• 5 / 5

  

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  I ordered the Graphite grinder. It not only is the perfect pepper grinder ever, it is beautiful! AND in this day of looong delivery processes and shoddy packaging.. this item was shipped quickly and packaged like the precious item it is.

  Review of 6/22/21, following an experience of 6/1/21 by A A. *

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• 5 / 5

  

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  I was tired of the various salt and pepper grinders on bought that did not work well or had an easily adjustable grind. The Tahati pair work perfectly! We love them and HIGHLY recommend.

  Review of 6/22/21, following an experience of 6/5/21 by A A. *

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• 5 / 5

  

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  Site is great, wish it had more things. But I get it: do something particular and do it well, then expand.

  Review of 6/22/21, following an experience of 6/4/21 by A A. *

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• 5 / 5

  

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  Easy to navigate

  Review of 6/22/21, following an experience of 6/2/21 by A A. *

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• 5 / 5

  

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  Fast shipping with excellent packaging and updates along the way.

  Review of 6/22/21, following an experience of 6/2/21 by A A. *

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• 3 / 5

  

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  The site pop up sub-menus are hard to navigate. While trying to make a selection the menus sometimes disappear.

  Review of 6/22/21, following an experience of 5/31/21 by A A. *

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• 1 / 5

  

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  I received a used non-functioning product when I ordered and paid for a new one. The product was loose in its original package and vibrating when I received it, one screw at the bottom is off kilter so product does not rest evenly when put down, the charging port at top of product is loose and will not charge continuously. I have emailed the company and called twice requesting an immediate replacement for my party and NO RESPONSE in a weeks time. Quality Assurance - Very Bad, Customer Service - Very Bad.

  Review of 6/22/21, following an experience of 5/30/21 by A A. *

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• 2 / 5

  

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  Incorrect tracking number was provided

  Review of 6/22/21, following an experience of 5/28/21 by A A. *

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• 5 / 5

  

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  Excellent - fast shipping and best price

  Review of 6/20/21, following an experience of 5/23/21 by A A. *

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• 4 / 5

  

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  Good

  Review of 6/20/21, following an experience of 5/26/21 by A A. *

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• 1 / 5

  

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  Terrible experience - poor quality and poor service.

  Review of 6/20/21, following an experience of 5/23/21 by A A. *

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• 5 / 5

  

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  Fast service and very nice packaged.

  Review of 6/2/21, following an experience of 5/20/21 by A A. *

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• 5 / 5

  

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  Everything was great!

  Review of 6/2/21, following an experience of 5/20/21 by A A. *

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• 5 / 5

  

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  Shipped and received very quickly!

  Review of 5/28/21, following an experience of 5/17/21 by A A. *

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• 5 / 5

  

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  No complaints. Timely delivery, well wrapped. Excellent communication.

  Review of 5/26/21, following an experience of 5/14/21 by A A. *

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• 5 / 5

  

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  Amazing pepper mills!

  Review of 5/25/21, following an experience of 5/10/21 by A A. *

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• 5 / 5

  

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  Super easy to order and shipping was a breeze - timely and simple.

  Review of 5/25/21, following an experience of 5/9/21 by A A. *

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• 5 / 5

  

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  Friendly and convenient ordering process and fast shipping!

  Review of 5/25/21, following an experience of 5/6/21 by A A. *

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• 2 / 5

  

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  Cheap. I’m sending back.

  Review of 5/25/21, following an experience of 4/30/21 by A A. *

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• 5 / 5

  

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  Such beautifully crafted products! We absolutely love our salt and pepper mills and will be sure to recommend to family and friends.

  Review of 5/11/21, following an experience of 4/29/21 by A A. *

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• 5 / 5

  

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  Glasses well packaged; fast delivery

  Review of 5/7/21, following an experience of 4/25/21 by A A. *

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• 5 / 5

  

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  I found the mills at a thrift store and one needed a button so I ordered one each for the salt and pepper, they look great now.

  Review of 5/3/21, following an experience of 4/22/21 by A A. *

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• 5 / 5

  

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  Highly recommend quality products and free shipping can't be beat. Makes great wedding or housewarming gifts as they are appreciated by recipients.

  Review of 5/2/21, following an experience of 4/4/21 by A A. *

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• 5 / 5

  

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  I was very pleased with Peugeot. Ordering was easy, and I was continuously informed of the delivery.

  Review of 5/2/21, following an experience of 4/14/21 by A A. *

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• 5 / 5

  

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  Amazing everything all around! Speedy delivery and wonderful product.

  Review of 5/2/21, following an experience of 4/19/21 by A A. *

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• 4 / 5

  

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  Really beautiful product and delivered quickly, however the pepper mill has been used and still had some prickly ash in it from whoever had bought it before.

  Review of 5/2/21, following an experience of 4/9/21 by A A. *

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• 1 / 5

  

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  En attente

  Review of 5/2/21, following an experience of 3/30/21 by A A. *

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• 5 / 5

  

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  Very nice product. The pepper grinder is smooth and wonderfully crafted.

  Review of 5/2/21, following an experience of 4/1/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Excellent service and products

  Review of 5/2/21, following an experience of 4/18/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent product, arrived unexpectedly soon - speedy delivery - wonderful site

  Review of 5/2/21, following an experience of 4/20/21 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  Its been weeks since i purchased the item and i still have not received it. I email your customer service early this morning, and i still have not seen a reply. There is no customer service phone number on the website. I feel that i lost my money.

  Review of 4/24/21, following an experience of 3/27/21 by A A. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order