Customer reviews for us-en.kusmitea.com

Customer reviews

• 5 / 5 1

  

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  Easy site to use!

  Review of 12/5/22, following an experience of 11/23/22 by LINDSEY L.

• 5 / 5 1

  

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  Discovered Kusmi tea on a trip to Paris. Really love the variety of teas available. Ordering through your website is very easy and I like that I can obtain refills for my favorite teas.

  Review of 12/5/22, following an experience of 11/23/22 by KAREN T.

• 5 / 5 1

  

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  I love the flavor of this tea and like that thr can is sealed. I still have some Kashmir tea left from a previous order so I don't plan to open this any time soon. Nice to know it will be fresh when I am ready to open it.

  Review of 12/5/22, following an experience of 11/22/22 by MARRETTE P.

• 5 / 5 1

  

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  Kushiro tea is one of a kind delicious. It makes my morning. I discovered the brand in Paris years ago and used to fill my suitcase with it. So happy you can easily order in the States now.

  Review of 12/4/22, following an experience of 11/22/22 by PAMELA C.

• 5 / 5 1

  

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  I searched to find the best tea made in France. My daughter in law wants a tea kettle for Christmas, so I ordered one and I ordered this tea because it was the best I could find. She teaches French in school. I think she will love this.

  Review of 12/2/22, following an experience of 11/20/22 by CECILIA K.

• 5 / 5 1

  

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  Delicious tea, lovely packaging, interesting variety Prompt delivery

  Review of 12/2/22, following an experience of 11/20/22 by TOBI P.

• 5 / 5 1

  

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  All of the flavors are tasty and aromatic.

  Review of 12/2/22, following an experience of 11/20/22 by LEAH S.

• 5 / 5 1

  

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  Great selection, son loved the teas!! Thank you

  Review of 12/1/22, following an experience of 11/19/22 by VICTORIA R.

• 5 / 5 1

  

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  Quick delivery. Packaged well.

  Review of 12/1/22, following an experience of 11/19/22 by CHRISTINE L.

• 4 / 5 1

  

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  A little hard to find the rose tea refill, but I did find it eventually.

  Review of 11/30/22, following an experience of 11/18/22 by LAURY F. *

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• 3 / 5 1

  

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  Kusmi has discontinued some of the black tea blends I most like, such as Troika. The selection isn’t nearly as good as it used to be.

  Review of 11/30/22, following an experience of 11/18/22 by SETH B. *

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• 2 / 5 1

  

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  Taking away the smoked teas entirely since your ability to stock them is slightly annoying and puts more of a load on your customer service as they have to answer questions about them, rather than just having the pages for those teas still up and putting an out of stock click to be emailed when availability returns. Also please bring back the muslin teabag option, it truly made your brand stand out and was the primary reason I've purchased from you over other in the past.

  Review of 11/26/22, following an experience of 10/31/22 by EDGARDO S. *

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• 5 / 5 1

  

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  Easy to use and I liked the look of it.

  Review of 11/26/22, following an experience of 11/9/22 by JERAD S. *

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• 5 / 5 1

  

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  The site was very easy to navigate and understand.

  Review of 11/26/22, following an experience of 11/7/22 by LEOLA B. *

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• 5 / 5 1

  

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  Absolutely the best teas

  Review of 11/26/22, following an experience of 11/11/22 by JOSE S. *

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• 5 / 5 1

  

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  Website works great

  Review of 11/26/22, following an experience of 11/10/22 by JENNYFER L. *

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• 5 / 5 1

  

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  Excellent selection of teas, easy to focus on types desired.

  Review of 11/26/22, following an experience of 11/4/22 by AYANA S. *

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• 3 / 5 1

  

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  The purchasing process is fairly ok, dispatching could be a bit faster. However, your loyalty points software is a real pain and should be considerably upgraded. It does not keep a track of the points accumulated and used, just writes off the loyalty points from the balance when the expiration date arrives, irrespectively to the fact whether the points expired have been spent long time ago, while the freshly written off points are still valid.

  Review of 11/8/22, following an experience of 10/26/22 by NONA K. *

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• 5 / 5 1

  

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  Very easy to navigate!

  Review of 11/8/22, following an experience of 10/27/22 by AMERICO M. *

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• 4 / 5 1

  

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  Good site

  Review of 11/7/22, following an experience of 10/26/22 by VELDA W. *

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• 4 / 5 1

  

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  The site is good but sometimes all the products don’t come up unless you do a search for a specific product

  Review of 11/5/22, following an experience of 10/24/22 by ELDRIDGE H. *

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• 5 / 5 1

  

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  Longtime favorite from our journeys to France. Our order arrived fresh and well-packed.

  Review of 11/5/22, following an experience of 10/24/22 by AIMEE B. *

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• 5 / 5 1

  

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  Great!

  Review of 11/3/22, following an experience of 10/23/22 by ADOLPHUS P. *

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• 5 / 5 1

  

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  Easy to use

  Review of 10/29/22, following an experience of 10/17/22 by VIVIEN B. *

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• 5 / 5 1

  

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  Navigation on the site is generally good. The site would not let me order a birthday gift for my husband and kept referring me to his account. So that is what i used to order our tea.

  Review of 10/27/22, following an experience of 10/15/22 by JULIA R. *

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• 5 / 5 1

  

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  Always quick service and often discounts on my favourite teas.

  Review of 10/25/22, following an experience of 10/13/22 by ORAL S. *

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• 5 / 5 1

  

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  Absolutely the very best tea I’ve found in years

  Review of 10/25/22, following an experience of 10/13/22 by RYLEE K. *

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• 5 / 5 1

  

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  Excellent selections, Excellent tea

  Review of 10/24/22, following an experience of 10/12/22 by RAPHAELLE S. *

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• 5 / 5 1

  

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  This is my third time ordering and still find the site easy to use. Got some samples this time. The tea from here is how I got my husband to drink tea, its that good!

  Review of 10/20/22, following an experience of 10/8/22 by NOBLE H. *

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• 5 / 5 1

  

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  nice gift

  Review of 10/15/22, following an experience of 9/27/22 by HERSHEL K. *

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• 5 / 5 1

  

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  It was OK. I hope you will have the chocolate spice back in stock.

  Review of 10/15/22, following an experience of 9/15/22 by ABRAHAM K. *

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• 5 / 5 1

  

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  The website was easy to access.

  Review of 10/15/22, following an experience of 9/16/22 by MURL O. *

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• 1 / 5 1

  

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  Great tea, but tin is not airtight. Packaging fail.

  Review of 10/15/22, following an experience of 9/19/22 by HERTHA H. *

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• 5 / 5 1

  

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  Well done Kusmi Tea, good Tea, well packed. First time order over seas. Usually I buy it in shop, in Person.

  Review of 10/15/22, following an experience of 9/21/22 by PINK W. *

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• 5 / 5 1

  

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  Delicious

  Review of 10/15/22, following an experience of 9/21/22 by ANTONIA K. *

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• 4 / 5 1

  

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  Site can be a little confusing but not bad.

  Review of 10/15/22, following an experience of 9/22/22 by CALISTA Z. *

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• 5 / 5 1

  

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  Excellent service. I would recommend.

  Review of 10/15/22, following an experience of 9/24/22 by SHARON B. *

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• 5 / 5 1

  

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  Nicely designed site, easy to navigate and search.

  Review of 10/15/22, following an experience of 9/25/22 by ADAN H. *

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• 5 / 5 1

  

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  The site is easy and simple to navigate and to order as well.

  Review of 9/29/22, following an experience of 9/16/22 by COLTON R. *

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• 5 / 5 1

  

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  Easy to navigate and order.

  Review of 9/23/22, following an experience of 9/11/22 by ANAIS M. *

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• 5 / 5 1

  

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  Easy to order, good offer on the tea

  Review of 9/19/22, following an experience of 9/4/22 by KYRA M. *

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• 5 / 5 1

  

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  good

  Review of 9/17/22, following an experience of 9/5/22 by ZACKARY L. *

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• 5 / 5 1

  

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  We enjoy Kusmi tea. We used to purchase it at the store but with the closure we purchase it on line. It’s expensive & some don’t have refills but makes great ice tea.

  Review of 9/13/22, following an experience of 9/1/22 by OMA H. *

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• 5 / 5 1

  

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  Great teas for all tea lovers. Easy to navigate

  Review of 9/12/22, following an experience of 8/31/22 by NYA B. *

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• 5 / 5 1

  

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  All good

  Review of 9/2/22, following an experience of 8/21/22 by OLIN E. *

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• 5 / 5 1

  

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  A great web site, easy to maneuver.

  Review of 9/2/22, following an experience of 8/21/22 by ANDRES D. *

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• 5 / 5 1

  

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  Very good. Easy to shop.

  Review of 8/30/22, following an experience of 8/18/22 by XANDER K. *

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• 5 / 5 1

  

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  We absolutely love Kusmi Tea!

  Review of 8/30/22, following an experience of 8/18/22 by DEMARIO R. *

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• 5 / 5 1

  

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  Always an easy way to purchase quality tea.

  Review of 8/28/22, following an experience of 8/16/22 by CORY K. *

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• 5 / 5 1

  

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  I love the variety of teas available - definitely different from other brands.

  Review of 8/23/22, following an experience of 8/2/22 by MARLEE D. *

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• 5 / 5 1

  

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  loved

  Review of 8/22/22, following an experience of 7/12/22 by SELENA W. *

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• 5 / 5 1

  

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  Thank you

  Review of 8/20/22, following an experience of 8/6/22 by DONALD H. *

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• 5 / 5 1

  

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  Everything works well!

  Review of 8/19/22, following an experience of 8/7/22 by JASEN J. *

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• 5 / 5 1

  

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  The site was easy to navigate and find the product I wanted.

  Review of 8/17/22, following an experience of 8/6/22 by ISAAC S. *

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• 5 / 5 1

  

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  I never have a problem with the site. Thanks for making it hassle free!

  Review of 8/14/22, following an experience of 8/2/22 by MATHEW P. *

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• 5 / 5 1

  

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  Teas are very smooth and aromatic. Lovely, lovely tea.

  Review of 8/13/22, following an experience of 7/31/22 by ALYSSON K. *

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• 5 / 5 1

  

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  Very easy to follow

  Review of 8/12/22, following an experience of 7/31/22 by DELANEY D. *

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• 5 / 5 1

  

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  The Customer Service was excellent -- highly professional, genial, and helpful. I sincerely appreciate the assistance I received from Customer Service at Kusmi Tea. Thank you!

  Review of 8/8/22, following an experience of 7/26/22 by HAZLE H. *

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• 5 / 5 1

  

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  Easy to use

  Review of 8/7/22, following an experience of 7/26/22 by ESTELL H. *

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• 5 / 5 1

  

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  These teas are absolutely delicious. The combination we got was so good. The flavor is so fresh.

  Review of 7/28/22, following an experience of 7/16/22 by BERRY M. *

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• 5 / 5 1

  

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  Absolutely excellent in every wat

  Review of 7/27/22, following an experience of 7/15/22 by JARRETT H. *

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• 5 / 5 1

  

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  It was all very easy

  Review of 7/25/22, following an experience of 7/13/22 by ELOY G. *

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• 4 / 5 1

  

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  Site works well, Tha is!

  Review of 7/21/22, following an experience of 7/6/22 by ERIKA O. *

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• 5 / 5 1

  

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  Very detailed and easy to find the products

  Review of 7/19/22, following an experience of 7/7/22 by DEONTE M. *

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• 3 / 5 1

  

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  Great tea. Decent price. Slow ship.

  Review of 7/17/22, following an experience of 7/5/22 by ZULA R. *

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• 5 / 5 1

  

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  Site was easy to use and navigate - very easy to get great tea!

  Review of 7/17/22, following an experience of 7/5/22 by KIRSTEN L. *

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• 5 / 5 1

  

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  Loved my order. Very happy with my purchase.

  Review of 7/15/22, following an experience of 6/14/22 by MOLLY P. *

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• 5 / 5 1

  

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  Every Kusmi tea is a top-shelf product (we enjoy several varieties). But we do have a favorite—Prince Vladimir. It is subtle but wonderfully enlivening. We do wish Kusmi would sell its teas in bigger units It seems environmentally insensitive to sell teas in small tin containers when pound bags would use fewer resources (yes, tin is recyclable).

  Review of 7/15/22, following an experience of 7/3/22 by LORI H. *

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• 5 / 5 1

  

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  Website is easy to navigate and order arrived in timely manner, with teas cushioned inside paper. I really appreciate the "refillable" loose leaf tea pouches, as I am a returning customer and have a a lot of tins! Even if I didn't have tins, I would place the loose leaf in a glass jar. I would appreciate a recycling option for the tins.

  Review of 7/13/22, following an experience of 7/1/22 by MARLEN S. *

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• 5 / 5 1

  

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  Му favorite teas! I always order Prince Vladimir, Almond Green and White Tropical. This time White tropical came in a 3.1 cute tin, very good size. Also ordered Saint Petersburg and blue detox for a gift. My son in law tried detox and loved it. Love when Kusmi offers a sale, because I feel that I want to order entire store! And delivery is super fast, i get tp start enjoying my teas in no time. Thank you Kusmi! Will definitely be back!

  Review of 7/12/22, following an experience of 6/30/22 by SUSANNA S. *

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• 5 / 5 1

  

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  The website is easily navigated and understood.

  Review of 7/12/22, following an experience of 6/30/22 by NAOMIE Z. *

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• 5 / 5 1

  

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  It is very easy to find what you are looking for, choose the products and pay. I did have the need to contact customer service after I received my order and they were very prompt in their correspondence. My order was satisfied and teas are amazing.

  Review of 7/12/22, following an experience of 6/30/22 by KASANDRA P. *

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• 5 / 5 1

  

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  Amazing teas, easy delivery

  Review of 7/11/22, following an experience of 6/29/22 by BETHEL S. *

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• 2 / 5 1

  

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  I’ve been a loyal Kusmi Tea for a long time, but their website is very clunky and frustrating to use. They need a new Webmaster

  Review of 7/11/22, following an experience of 6/15/22 by CHRISTIANA S. *

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• 2 / 5 1

  

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  I placed an order on June 13. It wasn't processed and shipped out until June 20th. I received it on June 25th. No communication about the delay from Kusmi tea. One of the teas in my order was missing. Again, no explanation as to why. I had to email their customer service to find out that that tea was out of stock. It took two more emails to the customer service to finally get my refund. Also, the link to the FAQ in their official email opens a page in French. I couldn't find an FAQ in English anywhere. I think this company needs to rethink their customer service, because no matter how much I like your teas, the way you threated me after I made my purchase doesn't make me want to do business with you again.

  Review of 7/11/22, following an experience of 6/13/22 by RODRICK C. *

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• 5 / 5 1

  

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  The best tea quality, recognizable classic packaging design ,very convenient website, often sales up to 50% ,great loyalty program ,free and fast shipping with threshold purchase of $49 . I love Kuzmi.

  Review of 7/11/22, following an experience of 6/16/22 by ANDRE C. *

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• 5 / 5 1

  

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  It is very easy to find the tea you are looking to buy by different types (black, green, etc.).

  Review of 7/11/22, following an experience of 6/22/22 by EVERT K. *

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• 5 / 5 1

  

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  The Kusmi tea website was very easy to use.

  Review of 7/11/22, following an experience of 6/27/22 by MARGARETTE G. *

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• 5 / 5 1

  

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  very satisfied with my order! love the array of teas, and how quickly my order always ships!

  Review of 7/11/22, following an experience of 6/29/22 by TWILA B. *

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• 5 / 5 1

  

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  I experience a problem with missing from one of the tins. They were very prompt in making things right. I was never much of a tea drinker, but I purchased their teas while visiting Paris. They made a believer out of me. Let's just say that I may have been converted from a coffee drinker to a tea drinker. Their teas are both aromatic and delectable. I look forward to a morning cup or two. It sets the tone for my day...relaxing. Also, the tea I am drinking now pairs very nicely with almond milk - as I can't tolerate regular milk. It was a private sale, and It allowed me to try something new. My budget has changed during the pandemic, but I was able to purchase a tin for myself and one for a friend.

  Review of 6/27/22, following an experience of 6/15/22 by ROYAL L. *

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• 3 / 5 1

  

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  Overly complicated particularly as to competing offer terms.

  Review of 6/27/22, following an experience of 6/15/22 by ISABEL T. *

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• 5 / 5 1

  

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  Very easy to order.

  Review of 6/26/22, following an experience of 6/14/22 by ELISA H. *

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• 5 / 5 1

  

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  Great and easy to navigate website to purchase your favorite teas in different presentations.

  Review of 6/26/22, following an experience of 6/14/22 by EVANS H. *

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• 5 / 5 1

  

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  exceptional tea

  Review of 6/25/22, following an experience of 6/13/22 by BUCK S. *

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• 5 / 5 1

  

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  Good website. Nice descriptions of teas

  Review of 6/25/22, following an experience of 6/13/22 by KIAN S. *

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• 5 / 5 1

  

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  Lovely site. Many ways to cross-reference teas based on knowledge, niche, or browsing style.

  Review of 6/25/22, following an experience of 6/5/22 by MAGALI C. *

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• 2 / 5 1

  

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  They never ship my order until I email them. I did not receive an explanation for the delay. They just replied with a tracking number and said my order was on the way. I do not see this as a responsible way of doing business.

  Review of 6/25/22, following an experience of 6/11/22 by HANK R. *

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• 5 / 5 1

  

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  Easy to use, always has great deals!

  Review of 6/16/22, following an experience of 6/4/22 by MONTY K. *

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• 5 / 5 1

  

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  I used to be buying Kusmi teas in Paris and bring back home in LA. When pandemic happened I found this mail order and this is my fourth order. Prices are reasonable, easy to place orders, I get free delivery, I feel like I don't need to buy them in Paris anymore ;)

  Review of 6/12/22, following an experience of 5/31/22 by ALDA B. *

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• 5 / 5 1

  

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  Good

  Review of 6/10/22, following an experience of 5/29/22 by SKYLA K. *

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• 5 / 5 1

  

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  Very enticing

  Review of 6/8/22, following an experience of 5/26/22 by RUDY F. *

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• 5 / 5 1

  

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  Great customer service. Good price

  Review of 6/5/22, following an experience of 5/24/22 by SUZANNE D. *

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• 5 / 5 1

  

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  I highly recommend the KUSMI TEA. My favorites are AquaRosa, BB Detox, and Spicy chocoloate.

  Review of 12/22/20, following an experience of 12/11/20 by MERLIN O. *

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• 5 / 5 1

  

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  I have been buying their detox tea and four red fruits tea for many years. Finally they added an organic version of the detox-just wish their prices were more competitive with Davidsons organic teas. But service aspects are good, shipping etc.

  Review of 12/6/20, following an experience of 11/25/20 by ELAINA M. *

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• 5 / 5 1

  

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  My order was received quickly and in perfect shape.

  Review of 11/10/20, following an experience of 10/30/20 by MIKE P. *

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• 5 / 5 1

  

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  Excellent! The selection of tea cups, tea pots, etc was lacking, but the teas are available. Good service. Good packaging.

  Review of 11/3/20, following an experience of 10/23/20 by OCEANE H. *

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• 5 / 5 1

  

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  Shockingly quick delivery.

  Review of 9/12/20, following an experience of 9/1/20 by TOBIN C. *

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• 5 / 5 1

  

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  Prompt delivery, great packaging!

  Review of 5/18/20, following an experience of 5/8/20 by JEDIDIAH H. *

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• 5 / 5 1

  

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  The service was great, and the teas even better. The Russian teas in particular are very good.

  Review of 12/12/19, following an experience of 11/30/19 by ZACK F. *

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Reviews displayed in chronological order