Customer reviews
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never buy solid 2.0 cover again not worth the money leaks and will let people know
Review of , following an experience of by ZELDA R. *
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So the best thing from ordering from tonneaucovered.com is that you get the best price. Other than that, I'm not happy of the fact that they failed to tell me that it would take over 3 weeks to get my cover. They could have said, hey it's a few weeks out. One thing that was fast was that they charged my card the day I ordered the tonneau cover. Although they forgot to tell me my order would take so long, I got almost daily spam email for other products they want to sell me for my truck.
Review of , following an experience of by OSBALDO M. *
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Peter has helped me more than once so that makes me a return customer. Great company to do business with! Ill always go to this company for my needs.....
Review of , following an experience of by DAMIAN G. *
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When I ordered my cover & extender I pretty much knew what I wanted. The salesperson was very helpful in making sure I got them. However I received an email on Saturday saying my order was delayed. I called Monday and was advised to leave a message and someone would get back by end of day. No one called back. I called sales a couple of days later, I was not happy, he said he would find out about my order and get back to me. He did not get back to me but I received an email the next day saying I would have my cover on Saturday. I know many people now days are ok with texts and emails but when I spend the amount of money I spent I would like a personal touch of the company talking to me and by doing so telling me they appreciate and want to keep me as a customer.
Review of , following an experience of by YASMIN C. *
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Beat other web sites by 10 put on my cover, super easy to deal with
Review of , following an experience of by BART M. *
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Helpful and great customer service
Review of , following an experience of by CATHRYN L. *
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Very friendly staff an prices beat all competitors
Review of , following an experience of by SARINA P. *
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you guys were very fast on delivery. thx
Review of , following an experience of by FILIBERTO L. *
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These guys are great. They know alot about all the different tonneau covers. They did go above and beyond in trying to get my order improved.
Review of , following an experience of by JANAE B. *
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I was trying to make up my mind between 2 of them. He rushed and made the decision himself. When I questioned the other one he said I already placed the order. Delivery was fast. There was slight damage to the product
Review of , following an experience of by KAYLAH A. *
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Pricing and communication were outstanding throughout the process
Review of , following an experience of by CONNOR R. *
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My original cover order was delayed due to availability problems with the manufacturer. After waiting for several weeks, the TC Rep suggested an alternate...and had it delivered the next day! After a short install time, I have the truck up and running with a covered bed ...and it looks great!
Review of , following an experience of by MYRNA M. *
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Chetted with customer service rep Shaun. In a matter of minutes, hea hd me set up with the cover I needed. It arrived on schedule, and was pretty easy to install; one person only. Looks great, and will keep the contents of my bed secure and dry.
Review of , following an experience of by HAROLD W. *
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My original order was not in stock, and not available for another month. I was offered an upgraded model for an additional cost. I needed one sooner, so I paid the upgrade and it will be delivered shortly. I was told I wouldn't be charged for shipping as a perk, but shipping was free anyway, so there was no real benefit.
Review of , following an experience of by TREVER V. *
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Peter was very knowledgeable in helping me pick out my cover. The whole process was fast and easy plus I got a great price.
Review of , following an experience of by JENIFER K. *
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Great price and helpful customer service, however i feel the 2+ week delivery time is excessive and was not communicated up front.. especially given the fact that it arrived to my door just two days after they finally handed it to FedEx for shipping. Taking 2 weeks to just leave the warehouse after the order is placed seems silly. If it's going to be that long, it needs to be mentioned at checkout. Maybe this would make sense if it was a built to order item, but it's not. In hindsight, I probably would have paid just a little bit more for it to arrive much sooner. I'm only giving this a higher 4 star rating because of the friendly customer service.
Review of , following an experience of by JUNE B. *
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It was simple. The representative helped me equip my truck and gave me the best price available online. Shipping was quick. There was a couple small cosmetic damages on the tonneau cover. It was obvious that it happened in shipping. I decided the damages weren’t enough to go through the hassle of sending it back. I am crunched for time. All in all tonneaucovered.com did a great job.
Review of , following an experience of by ENOCH S. *
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Arriv d on time as stated. Pretty ce was very good after shopping around.
Review of , following an experience of by EDMUND H. *
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Thanks for the great price on tonneau cover. Easy to deal with people. Got it fast. Thank you.
Review of , following an experience of by KACI M. *
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I love this cover. I installed it myself and it works nice. Pete the salesman was very good, helpful.
Review of , following an experience of by ELISA Z. *
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Their service was great. The manufacture was out of stock which caused a delay in delivery.
Review of , following an experience of by KALEIGH B. *
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Smooth purchase, andthe best price out there!!!
Review of , following an experience of by WILLARD L. *
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I'd call it a flawless experience! Fantastic pricing. I was a bit reluctant because it seemed too good to be true. But I ordered anyway. Took around 2 weeks to get to me, a little long than most, but with the money I saved, I had no issue with waiting a little longer. My cover arrived today, packaged well, and I just finished installing the bakflip mx4 on my f150. Highly recommend!
Review of , following an experience of by GREG B. *
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Good price, quick and courteous. What more would you ask?
Review of , following an experience of by BUFORD W. *
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I have to admit they have a great price on their products. However once you place an order they will charge your credit card then ship your product maybe in 7 to 10 business days . They don’t tell you before you purchase it could take two to three weeks before they ship. So don’t be in a hurry for your purchase.
Review of , following an experience of by SEAN O. *
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Longer delivery time than expected
Review of , following an experience of by KAELYN S. *
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I am extremely satisfied with the customer service from tonneaucovered.com. I received my tonneau covered before the expected time frame and it was a smooth transaction. Best price too! I highly recommend tonneaucovered.com. my Bakflip MX4 looks great.
Review of , following an experience of by TATUM C. *
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I think the website is not very user friendly. The service personnel were very helpful via telephone and were knowledgeable on the product I was interested in. The tonneau cover did not arrive in the time the said it would. That may have been a COVID thing....I’m not sure. Also, They need to back off a bit on their emails. They send me emails CONSTANTLY!
Review of , following an experience of by ALANIS B. *
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Order on the last day of July with a promised ten day delivery. It's now August 31 and the new bed cover still has not arrived.
Review of , following an experience of by GUDRUN M. *
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Great service, great prices what more could you ask for. They do keep you informed once your order ships as to when to expect it. Very pleased.
Review of , following an experience of by PETRA H. *
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Direct from the vendor experience at a great price. The only drawback is that shipping wasn't as fast as I would have liked. It was around 9 days from phone calm to having the cover at my house.
Review of , following an experience of by JULIE J. *
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I was drawn in by the less expensive product they had to offer. Upon receiving the product the boxes were damaged and the product look as though it had been used. Customer service was apologetic and agreed to replace the item, I have returned the damaged product and still waiting for replacement. Overall wait time from start to date 3 weeks and counting.
Review of , following an experience of by GREEN S. *
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Great cover. Great price. Very slow to receive my cover. It took 30 days after they got my money and I couldn't get a straight answer out of them. They don't answer the phone and they don't call back THAT BUSINESS DAY despite what their message says. I finally got someone in customer service to tell me that they would contact Bakflip and call me right back. I got an e mail the next day that said Bakflip had production issues due to Covid 19. Why didn't they just tell me that when I first inquired 3 weeks ago?! Why didn't Peter tell me that when I ordered it?
Review of , following an experience of by ELIANE M. *
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I have now purchased 2 items for my truck. A Tonneau Cover and a Bed Rug. TonneauCovered has done a good job filling both orders. The tonneau cover was delivered in just 2 days, and the bed rug in about 5 days. I saved good money on both orders, no shipping charges or taxes, quick easy and clean transaction. I was totally satisfied with TonneauCovered's service and will definitely be a return customer.
Review of , following an experience of by PINK D. *
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When I ordered a tonneau cover they never said there would be any type of delay in my order. After several weeks I canceled my order and I expected a refund. I finally had to call my credit card company to dispute this with them. I would definitely think twice before ordering from this company.
Review of , following an experience of by BRISA T. *
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When I thought all was lost for a short notice need, these guys came through! Peter and his team were very patient with me and strove to find the cover I needed. Their patience and customer care are unmatched!
Review of , following an experience of by OCTAVIA M. *
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Worked to keep me informed
Review of , following an experience of by NYASIA P. *
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Tonneau Covered offered a great tonneau cover selection on the site. Price they offered for my undercover armor flex was $100 less than any other seller. Others told me 6 week delivery for my 8 foot bed. Tonneau Covered had it shipped in 14 days. Great product, Great price, awesome service!
Review of , following an experience of by BARBARA L. *
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I order some AMP Research boards for my Birthday from my wife in Sept. I was expecting shipping to take a week or two because of COVID. Well the order was placed on the 17th & they arrived on the 19th of September which happens to be my Birthday. That was a nice surprise. No issues with ordering or getting a few questions answered before the order was placed.
Review of , following an experience of by JOSHUAH B. *
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Best price I could find, quick ship.
Review of , following an experience of by KENNEDY L. *
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Excellent customer service and product quality is also excellent.
Review of , following an experience of by DESTINEE M. *
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Received my cover in a couple weeks, and had it installed in about 20 minutes, Pete was a lot of help in purchasing, the price was a little over $100 less if I purchased in my area
Review of , following an experience of by WILL F. *
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Always great to deal with.
Review of , following an experience of by JAYNE S. *
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Excellent price and combination of shipping status. Fast shipping.
Review of , following an experience of by DALE H. *
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Communication was great. Shipping was fast and arrived in great shape. Price was better than others, with much better service.
Review of , following an experience of by KARSON W. *
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Thank goodness for YouTube! My tonneau came with insufficient instructions.
Review of , following an experience of by ISIDRO R. *
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Companies pricing was average to high. Service time was fast, but product took almost 3 weeks to ship, which was not disclosed at time of purchase. The sales agents were very knowledgeable and helpful. Just need to work on clearly setting the customers expectations.
Review of , following an experience of by REBA N. *
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Excellent communication and best pricing available.
Review of , following an experience of by CLEMENTINA R. *
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Got the delivery this morning. Haven’t opened yet. Box looks good. Thanks for the fast service. Love doing business with companies in the great USA. Thanks Paul. Told my brother about you guys. He will be ordering the Max4 soon for his Ford 150. His name is Danny Strausbaugh. Didn’t know if you have a referral program? Thanks again.
Review of , following an experience of by TRAVIS P. *
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What a great company didn’t have my tonneau cover in stock went out of their way to find one at another distributor received it before I left on vacation
Review of , following an experience of by MURPHY K. *
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The only issue I had was when I ordered I was told it would be around 2 weeks to ship and I didn't get my cover for a month. Everybody blames Covid for everything but if it's going to be a month, tell me when I make a decision to order. I think that's getting to be a stretch for excuses. However after 3 weeks I will say Peter immediately jumped on the Manufacturer with an email demanding they get me satisfied. That was encouraging!!! Other than that, their prices was the best and everything so far is ok. Just got the cover installed myself with a buddy helping, not bad but take your time, read the instructions 4 times, and it's not too bad. The first time takes about 5 hours, I could do one now in 2-3.
Review of , following an experience of by LESLEY E. *
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This has been a very smooth easy process. I will definitely recommend them and purchase from them again. Thank You for the great service.
Review of , following an experience of by CASIMIR M. *
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This is the second cover I've ordered from them. Peter was easy to work with and the ordering process couldn't have been simpler. I'd definitely recommend making a phone call instead of trying to get a cover from an online competitor.
Review of , following an experience of by HEBER K. *
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Direct contact with customer service was quick, smooth and easy.
Review of , following an experience of by JOHAN P. *
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They made ordering easy and shipped items promptly.
Review of , following an experience of by ELSE B. *
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Excellent
Review of , following an experience of by BART C. *
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Very easy to deal with, get questions answered, etc. Smooth transaction and item arrived promptly.
Review of , following an experience of by JANESSA R. *
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Tonneau Cover has given me the opportunity to purchase parts for my 2020 Tacoma without any financial hassle through Klarna Bank. Customer service is without doubt, satisfying and professional.
Review of , following an experience of by MERTIE W. *
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Definitely 5 star. Very happy with it. Easy to use. Thanks
Review of , following an experience of by GREG C. *
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Fast service, friendly CSR
Review of , following an experience of by DESTINI C. *
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It was a very easy and pleasant transaction.Unit arrived as promised.Saved a lot of money!And the install took 10 mint thank you and keep up the great work.
Review of , following an experience of by WEBSTER W. *
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Customer service was very good after order was placed.
Review of , following an experience of by GILES H. *
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When you place an order, they charge your card immediately, but didn't ship for two weeks. You shouldn't charge until the item ships. Too many follow up e-mails (marketing).
Review of , following an experience of by FOREST S. *
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Five star service and much faster than expected. Will definitely refer my friends.
Review of , following an experience of by ELIZA M. *
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Best price I could find
Review of , following an experience of by JUSTINE M. *
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I ordered two items a Retrax Pro MX and Amp power steps. Both were at reasonable prices. I was checking on numerous sites and found Tonneaucovered.com, and called I spoke with Peter in sales and and later Nicole in customer service. The staff in this company is second to none, very knowledgeable and helpful. I installed both items on my new truck and couldn't be happier with product they sell and the professionalism helpful service they provide. If in the future I need anything for my vehicles I will check their web site first and already have recommended them to friends. Al E, Valparaiso IN.
Review of , following an experience of by SALMA C. *
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Peter was extremely knowledgeable and helpful with recommendations during the buying process. The unit shipped quickly and arrived just as fast. I installed the unit easily with my son in just 45 minutes. Directions were accurate and easy to follow. The cover slides effortlessly and looks awesome. I would give 10 stars if I could. Thanks Peter!
Review of , following an experience of by SYDNI G. *
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Got bed cover very fast
Review of , following an experience of by LUZ W. *
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Customer service at its finest
Review of , following an experience of by CLINTON K. *
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The shipment took several weeks, and when it did there were wrong parts inside! Contacted the co to get the correct part shipped and they said it will take another 2 weeks! Not happy!
Review of , following an experience of by PERRY B. *
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Easy from start to install! Hassle free ordering . Quick delivery.
Review of , following an experience of by AGNES B. *
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Always have my items when order. Very knowledgeable and helpful
Review of , following an experience of by KEELEY W. *
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Got a great price on the Roll N Lock A Series from these guys. Really appreciated all the help they gave in the chat and answering any questions I had. Definitely recommend them!
Review of , following an experience of by CADE R. *
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I placed my order and they have finalized the transaction and have my funds almost 4 weeks ago.......... And still no tracking number or confirmation of shipping. No one has contact me with updates The last 5 times I emailed them they keep telling me the same thing . "There is a small delay of shipping due to COVID". No ETA . I am not unable to talk to anyone on the phone because it goes to voicemail. I am beginning to wonder if they even have it in stock and if I should cancel my payment. I would not purchase anything else with this company.
Review of , following an experience of by REYNOLD C. *
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Needed my cover within a week and got it in three days! ($75.00 expedited shipping) Well worth it. Peter was fantantistic!
Review of , following an experience of by CLAIRE E. *
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Called to make sure what I chose would fit! It was also the best price. Fast shipping was a plus. Instruction were awesome and easy.
Review of , following an experience of by TREMAYNE W. *
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Product exactly as advertised. Price was lowest I have found with financing. During this time, shipping was adequate. Easy to install and looks good
Review of , following an experience of by CHESTER T. *
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Checked out the website first then did live chat. We worked through my needs. Before ordering I called and got any unanswered questions answered. Placed my order and received it 11 days later. Everything, to this point, has been excellent. Planning to install my cover this weekend.
Review of , following an experience of by NYASIA M. *
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Called and they had exactly what I was looking for! Also the price was way lower than any place you could check, friendly and an awesome experience.
Review of , following an experience of by YOLANDA O. *
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From the time I ordered my cover they have been in contact every step of the way. Even sending guides for installation and keeping in touch. Whenever there was an update to the status of my order they notified me immediately and today I will receive my order earlier than expected. Excellent customer service and great price right from the start. I will update my review if I encounter any issues once my cover arrives, but so far everything has been amazing.
Review of , following an experience of by LONZO H. *
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Very satisfied .Great fit easy to install
Review of , following an experience of by CANDELARIO G. *
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everything went the way it was supposedly thank you
Review of , following an experience of by SAMSON W. *
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Don’t hesitate to use them. They beat any price. Response time was incredible. Cover was received quickly and in great shape.
Review of , following an experience of by OSCAR P. *
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just good service
Review of , following an experience of by BROOKLYN R. *
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Went on like a dream, the only thing I would recommend is some sort of seal around the drain tubes. A 3/4" drill bit is to large for the supplied tube and is to easily removed from the hole though the body cut out. I siliconed it but a rubber gasket would be nice.
Review of , following an experience of by LORENA S. *
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Placing the order was easy and quick. I did think it was odd to click a link, get an email requesting the type of vehicle so I could get a quote. It appears to have all worked out as my new cover is on its way! Hope it is the right one!
Review of , following an experience of by DESIREE C. *
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Great communication, super fast shipping and the best price out there!!
Review of , following an experience of by LEONARD M. *
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Great people! Super responsive and professional. UPS busted the box and lost the hardware pack - TonneauCovered.com was totally no problem and helped me to work with the manufacturer to fedex replacement hardware for next day am delivery!
Review of , following an experience of by FABIAN C. *
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Peter was very helpful, he knew product very well. shipping was fast.
Review of , following an experience of by CARA E. *
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I ordered my cover from Tonneau covered.com because they bragged about their fast delivery. I ordered on 7/1 and did not receive it until 7/18 ! That is not fast. If i hadn’t called to check on it I don’t know when i would have received it.
Review of , following an experience of by RAQUEL W. *
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Excellent to deal with as always!
Review of , following an experience of by PETE A. *
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Shipping was a bit slow, should of known up front! Great product!!! Love the tonneau cover!
Review of , following an experience of by VIRGINIE W. *
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Well even through the pandemic I was able to get my order for my truck on time . Plus the customer service and the sales rep was excellent.
Review of , following an experience of by CREOLA H. *
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They were good on price but the top I ordered was delayed two months. I asked about changing my order and they upgraded to the MX4 at an amazing price and it shipped within two weeks of the order. I will deal with them again
Review of , following an experience of by MEAGHAN O. *
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Good Job
Review of , following an experience of by KATHRYNE F. *
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Cover was deliver much earlier than expected. Cover fit nicely and was easy to install. One small broken part, but Tonneau Covered is on it, new piece to arrive soon from the factory. Overall, I couldn't be happier.
Review of , following an experience of by ARLIE C. *
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Best price and good delivery. A slight delay because of covid19 on my RetraxPro, but only added a few days. The lower price, free shipping and no tax made TonneauCovered.com the best deal around
Review of , following an experience of by ALYCIA B. *
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They have decent prices, but their shipping times are very bad.
Review of , following an experience of by QUEEN B. *
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good customer service when u want to buy, slow feedback when ask about shipping details. it took them about 10 days to ship. overall recommend.
Review of , following an experience of by EBBA C. *
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So far so good. Ordered about 10 days ago but haven’t received it yet. Process was very good, no problem at all!!
Review of , following an experience of by HELENA D. *
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