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Review Summary
The Natural Sapphire Company is praised for its stunning gem quality and attentive staff, making the purchasing process enjoyable and satisfying. Customers appreciate the exceptional craftsmanship and helpful communication, with many eagerly anticipating future purchases.
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A. A.
Sep 13, 2023
Verified review1. Excellent experience. 2.Outstanding selection ("category killer" merchant of emeralds). 3. Very professional service from very first meeting, through purchase, shipping, and after-the-sale resizing of slightly too large ring. 4. Lauren was an exceptional professional throughout the entire process.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Larry, We're glad to hear about your excellent experience with us and appreciate your kind words. Thanks once again for choosing us. - Lauren
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A. A.
Sep 12, 2023
Verified reviewI am very happy with service provided and would like to say a special Thank You to Lauren Kelly-Nelson! Lauren helped me with all my questions, arranged everything timely, was so kind and professional! Im in love with the sapphire ring I’ve got, and would highly recommend this company to everyone.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Julia, Thank you so much for your kind words! I'm absolutely glad to hear that you're very happy with the experience. We appreciate your trust in us. Enjoy your beautiful sapphire ring! - Lauren
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A. A.
Sep 9, 2023
Verified reviewTop Quality product and service. Everything about the experience exceeded my expectations. Neli assisted every step of the way. There was superb attention to detail and no surprises. My overall impression is, the people at The Natural Sapphire Company are true professionals that genuinely care about their products and the people who purchase them.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Kelly, Thank you so much for your kind words, and for sharing your experience. It was an absolute pleasure assisting you.- Neli
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A. A.
Sep 8, 2023
Verified reviewLauren was so incredibly helpful and helped me pick the perfect ring for my girlfriend. I wish I could take her with me so she can help me pick a house, a new car, a new job, anything. If I was a billionaire I would pay her 6 figures to help me pick out my clothes. I couldn’t have asked for a better ring at any price point imaginable, and she did it for a fantastic price!! She was very honest, made me feel special and important, and I know for a fact that my girlfriend is going to love the ring. I hope she can read this so I can say thank you again. Also I might have put the wrong date of purchase, idk I just remember it was a Wednesday. Sorry.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Joe, Thank you so much for your incredibly kind words! It was truly a pleasure helping you find the perfect ring for your girlfriend. I'd be happy to help you with anything else in the future. I'm sure your girlfriend will love the ring. - Lauren
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A. A.
Sep 7, 2023
Verified reviewMarie was a great help throughout the whole process. Ring arrived in great shape and with all documentation!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Sean, Thank you very much for your kind review! It was such a pleasure working with you. - Marie
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A. A.
Sep 7, 2023
Verified reviewThis is a wonderful company with quality certified gems, excellent service and top quality staff. Lauren went out of her way to meet my special needs with one of a kind service and couldn't have impressed me more! I highly recommend this company for anyone looking for that special gem.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Linda, Thank you very much for sharing your experience with us! We appreciate your trust in us. - Lauren
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A. A.
Sep 5, 2023
Verified reviewMy ring is absolutely beautiful! Marie is a gift. She helped me with all questions from start to finish. The packaging was fantastic. I will buy here again.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Danelle, Thank you very much for your kind review! It was such a pleasure working with you. We look forward to hearing from you again in the future. - Marie
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A. A.
Sep 2, 2023
Verified reviewThis will be the third purchase I’ve made from the Natural Sapphire Co, and I feel it was a dereliction of my duties having not left a review for the prior two occasions. I have been extremely pleased with all three of my transactions. The staff (and Katherine, in this latest instance) was incredibly accommodating. My first two purchases were for loose stones which were turned into jewelry in local shops. For this recent purchase, NSC built a ring. Typically, my skepticism regarding the availability of acceptable (let alone, good) craftmanship is boundless. As such, I prefer a local shop such that the recourse of my menacing in-person presence is available in the event someone builds a piece of rubbish. In a break from my normal operating procedure, I chose to have the NSC handle the entirety of the purchase, and I was not disappointed. Katherine willingly and pleasantly walked me through my options and helped me navigate a number of pitfalls that were not apparent to me due to my broad ignorance (I require a lot of care and feeding). They delivered (ahead of schedule) a beautiful ring! I would not hesitate to do business with them again.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Andrew, Thank you so much for taking the time to share your experience and for choosing to work with us! We look forward to hearing from you again in the future. - Katherine
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A. A.
Sep 2, 2023
Verified reviewBeautiful sapphires with good prices and customer service!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Jennifer, Thank you very much! We look forward to hearing from you again in the future. - Ashley
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A. A.
Aug 31, 2023
Verified reviewThe NSC website is very well laid out with lots of information available about the company as well as the jewelry and gemstones. I especially appreciated the large selection of loose stones with pictures and videos that accompany each listing! Ashley's correspondence was also prompt and helpful. The hassle-free return policy meant I could feel confident about ordering stones to see in person before finalizing a purchase, and I am very satisfied with the loose sapphire I eventually decided to purchase. If I am ever looking for another sapphire I will be checking with the NSC first!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Alexander, Thank you so much for taking the time to share your experience with us! We look forward to hearing from you again in the future. - Ashley
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A. A.
Aug 30, 2023
Verified reviewThe site was easy to use and Neli provided expert and friendly help. There was no pressure to buy and the focus was on listening to me to help me find the right setting for the ruby. Neli created several computer renderings to illustrate how the different settings would look. Once chosen, ordering the ring was easy and it arrived at my home 25 days later. The ruby ring is absolutely beautiful.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Jeffrey, Thank you very much for sharing your experience and for your kind review! Your feedback means a lot to us. - Neli
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A. A.
Aug 30, 2023
Verified reviewMarie helped me with my purchase. I created a custom ring and they were extremely helpful going above and beyond with providing feedback and advice about what wpuld be best. They also were accommodating with sending renderings of the look prior to purchase. The ring arrived more beautiful than the renderings and Amie has been completely enamored with it since receiving and accepting. Thanks again. Truly great experience.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Daniel, Thank you very much for your honest review. It was such a pleasure working with you! - Marie
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A. A.
Aug 28, 2023
Verified reviewOutstanding service and assistance in helping me create a gorgeous and unique piece of jewelry. My jewelry is stunning! I have created jewelry before with Natural Sapphire Company before and have never been disappointed with the service. Lauren has helped me acquire and create beautiful pieces which will be treasured for generations to come. Highly recommend and without reservation Lauren and The Natural Sapphire Co.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Sue, Thank you very much for your kind review! We appreciate your trust in us. - Lauren
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A. A.
Aug 27, 2023
Verified reviewThe natural sapphire company has exceeded our expectations, and Lauren has been incredible to work with. We are so pleased with the purchase. The ring turned out amazing. Thanks!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Josh, Thank you very much! Your feedback means a lot to us. - Lauren
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A. A.
Aug 26, 2023
Verified reviewLauren helped me to pick out a wedding band to accompany a sapphire wedding ring I purchased a year or so ago to replace my wife's lost diamond ring. She was response, helpful with sizing, and professional. What more can you ask for - good service and a beautiful ring.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Steven, Thank you very much for your kind review! - Lauren
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A. A.
Aug 26, 2023
Verified reviewGreat selection and detail in everything they have, customer service is off the charts they truly make you feel like a friend and will help with anything you need, Marie guided me through the process letting me know every step of the way what stage my ring was in as well as communicating changes and easing my stress. The ring itself is gorgeous and gives me confidence it is crafted for life. Will definitely be coming back
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Tyler, Thank you very much for your kind review! Your feedback means a lot to us. We look forward to hearing from you again in the future. - Marie.
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A. A.
Aug 25, 2023
Verified reviewI had a really great experience shopping from the Natural Sapphire Company and I'd recommend them to anyone. Ashley Rathnayaka in the customer service team was amazing. She processed several 3d renderings for me and was able to answer every question I had with no fuss; I really can't thank her enough. Just an all round great customer experience!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Daniel, Thank you very much! It was such a pleasure working with you. - Ashley
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A. A.
Aug 24, 2023
Verified reviewI used the web site to narrow down my choices, then visited Katherine in person to select my stones and settings. I found Katherine to be very helpful and knowledgable, and heartily recommend her and The Natural Sapphire Company to anyone interested in purchasing sapphire jewelry,
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Richard, We value your feedback and appreciate your honest review. It was such a pleasure working with you. -Katherine
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A. A.
Aug 24, 2023
Verified reviewUPDATE 8/21/23 - THIRD PURCHASE - NEED I SAY MORE? This is my third purchase with Lauren helping me. In the days we live in of "Pick & Click" Internet shopping, my experiences with Lauren and The Natural Sapphire Company have been anything but "Pick & Click". Lauren has truly made my purchases a fun experience - Just the way buying jewelry should be, a pleasurable experience to be fondly remembered. My most recent purchase was of a beautiful sapphire for a single stud earring. The sapphire changes color depending on what light you're in, fluorescent, incandescent or sunlight. It's beautiful and fascinating. I couldn't be happier. UPDATE 6/20/23 - SECOND PURCHASE I purchased a beautiful blue sapphire ring about six months ago. Today I received a blue sapphire earring and I'm thrilled with the help I received from Lauren Kelly-Nelson. Her consultation, suggestions and opinions were spot on. I will continue to talk highly of the Natural Sapphire Company and Lauren Kelly-Nelson. FIRST PURCHASE Wonderful selection of beautiful sapphires in a wide variety of sizes and shapes. Lauren Kelly-Nelson was very helpful and made my transaction smooth as silk. I would highly recommend The Natural Sapphire Company!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Bill, Thank you so much for taking the time to share your experience with us. - Lauren
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A. A.
Aug 19, 2023
Verified reviewExcellent customer service! Exceptional product presentation!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Greg, Thank you very much for sharing your experience with us! - Katherine
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