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Review Summary
The Natural Sapphire Company stands out for its responsive team, clear communication, and easy ordering process. Customers often describe feeling guided rather than rushed, with personal support that makes choosing a stone or custom piece feel simple and reassuring.
Delivery
"Great customer service, and sapphire delivered flawlessly! Sasha is the best!"
"Great service and my stone arrive quickly. I will definitely be using them again in the future."
"I ordered a beautiful sapphire and diamond ring and they did not disappoint! Very good communication regarding the process and delivery date."
Team expertise
"Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product…"
Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product and service! My regards 😀
"Purchased a beautiful pair of earrings. Great quality and price. Amrita was extremely helpful and professional."
"Very impressed with the Natural Ruby Co & extremely happy/impressed wit Amrita, a very professional and knowledgeable associate.....kudos!"
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A. A.
Apr 30, 2022
Verified reviewVery professional and great quality. Very prompt to answer my questions
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A. A.
Apr 28, 2022
Verified reviewI couldn't be more pleased with the attention to service that I received from this company especially Lauren. The ring that I purchased from them is more beautiful than I ever imagined it would be.
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A. A.
Apr 28, 2022
Verified reviewLauren was absolutely fantastic to work with. We had a unique ring request and she made it happen for us! We could not be more satisfied with our engagement ring.
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A. A.
Apr 27, 2022
Verified reviewThe Natural Sapphire Company is amazing! I purchased my wedding band and wedding jewelry from them. Lauren was so helpful! I had a million questions and she patiently answered every one of them. A couple of my pieces are custom and Lauren made the design process a breeze. I can't recommend this company enough!
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A. A.
Apr 24, 2022
Verified reviewI recently purchased a Montana bi-colored sapphire along with a custom setting from The Natural Sapphire Company. The service and guidance I received from Lauren throughout the entire process of picking a stone and modifying a setting to my specific liking was beyond exceptional. She addressed every question I had (and I had a lot) with the utmost professionalism. My husband and I would highly recommend The Natural Sapphire Company to anyone! I’m so glad I put my trust in Lauren and the NSF to assist us with our purchase of my anniversary ring. It is beautiful!!!
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A. A.
Apr 24, 2022
Verified reviewI recently purchased a Montana bi-colored sapphire along with a custom setting from The Natural Sapphire Company. The service and guidance I received from Lauren throughout the entire process of picking a stone and modifying a setting to my specific liking was beyond exceptional. She addressed every question I had (and I had a lot) with the utmost professionalism. My husband and I would highly recommend The Natural Sapphire Company to anyone! I’m so glad I put my trust in Lauren and the NSC to assist us with our purchase of my anniversary ring. It is beautiful!!!
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A. A.
Apr 23, 2022
Verified reviewFantastic communication, fast service, and super happy with my ring. Thanks!
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A. A.
Apr 22, 2022
Verified reviewThis was my best experience with a jeweler ever. First of all the gems are at the highest standard possible. Just amazing. Lauren was so good to work with. She’s responsive and insightful. She worked with me on creating a custom design for my fiancés padparadscha engagement ring and it’s absolutely brilliant. She custom designed part of it while helping me realize the vision I had for it. My fiancé LOVES it. And what’s so good about working with Lauren is she doesn’t push hard on anything. So many jewelers are always pressuring you on what they think you should get and like and whatever but she lets you in the driver seat. But if you have questions or aren’t sure about something she gently guides you. Also I live in Chicago and it was no problem working with a New York jeweler because the photos and videos on the website are extremely accurate plus they can also ship you the gems to look at in person before you buy - then you just ship them back! My ruby wedding ring is also incredible. It’s so perfect and I love it and can’t wait to wear it on my wedding day. I’m certain I’ve found the most unique ruby every cut that fits my personality and style. Of course the packaging is exquisite. The service is top notch, the height of professionalism. I will definitely work with The Natural Sapphire Company/Ruby/Emerald Company again and highly recommend them to anyone looking for the best quality gems, service, and overall jeweler experience
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A. A.
Apr 22, 2022
Verified reviewI have purchased sapphires twice. Lauren helped me both times and was both attentive and courteous! I feel I have developed working relationship With her!
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A. A.
Apr 22, 2022
Verified reviewKatherine was amazing at helping me find the perfect engagement ring. She promptly answered every question I had and assisted me throughout the buying process. The ring itself was beautiful and my fiancée loves it so much!
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A. A.
Apr 21, 2022
Verified reviewI have nothing but good things to say about Lauren and The Natural Sapphire Company. They provided me with extra videos and pictures of the stone I was interested in before purchasing and very promptly answered all of my questions. Within hours of my order being placed it was shipped internationally and arrived three days later! The company is extremely easy to work with. Their 14-day review period was hassle free and there was absolutely no pressure put on me to make a decision or for payment. They removed all fears and barriers of ordering online without seeing the product in person. Aside from the wonderful service I was given, the stone I purchased is beyond beautiful. The quality is fantastic and the prices are extremely fair. I’ve taken the stone to a few local jewellers and they were amazed with the quality and documentation that was provided. If you’re on the fence with anything from The Natural Sapphire Company don’t hesitate! Thank you Lauren for the amazing service and experience.
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A. A.
Apr 21, 2022
Verified reviewSite was easy to navigate and very user friendly. The salesman Roy I worked with was pleasant and helpful. I got exactly what I wanted for a reasonable price in a reasonable time frame.
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A. A.
Apr 17, 2022
Verified reviewBeautiful sapphires - extremely high quality, clarity, and sparkle. Amazing website design to help search, personalized service and cool they give you a 3d rendering. Ring arrived early, and it was beautiful. Many thanks to Roy Rozman!
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A. A.
Apr 17, 2022
Verified reviewLauren is by far the most patient, helpful, and knowledgeable salesperson I have worked with. Because of her exceptional personality and knowledge, I have bought four wonderful sapphires, and had two custom settings made. The sapphires and the settings were exactly as pictured, and excellent quality. I will return to Lauren again.
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A. A.
Apr 16, 2022
Verified reviewI’d like to thank Lauren and Nancy for the help and also the amount of work they gave for my order. I really was amazed of how the delivery and the outcome and I am pleased and truly grateful for their service and also the quality is exquisite 🙏🏽
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A. A.
Apr 16, 2022
Verified reviewI just dot the beautiful sapphire from this company. It was terrific, I felt safe to get the stone from FedEX. Su Su was very patient and helpful with a lot of knowledge and advice that was really on the point. She did not pressure me at all. And I am very slow in deciding and buying in general.
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A. A.
Apr 16, 2022
Verified reviewI’d like to thank Lauren and Nancy for the help and also the amount of work they gave for my order. I really was amazed of how the delivery and the outcome and I am pleased and truly grateful for their service and also the quality is exquisite 🙏🏽
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A. A.
Apr 15, 2022
Verified reviewGreat service and my ring is perfect! Would definitely recommend and purchase from them again!
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A. A.
Apr 11, 2022
Verified reviewVery beautiful saphire. Well worth the money. Roy was extremely helpful and responsive. Will buy from this company again!
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A. A.
Apr 11, 2022
Verified reviewAbsolutely beautiful! Customer service is outstanding! Will purchase again!
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