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Review Summary
The Natural Sapphire Company stands out for its responsive team, clear communication, and easy ordering process. Customers often describe feeling guided rather than rushed, with personal support that makes choosing a stone or custom piece feel simple and reassuring.
Delivery
"Great customer service, and sapphire delivered flawlessly! Sasha is the best!"
"Great service and my stone arrive quickly. I will definitely be using them again in the future."
"I ordered a beautiful sapphire and diamond ring and they did not disappoint! Very good communication regarding the process and delivery date."
Team expertise
"Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product…"
Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product and service! My regards 😀
"Purchased a beautiful pair of earrings. Great quality and price. Amrita was extremely helpful and professional."
"Very impressed with the Natural Ruby Co & extremely happy/impressed wit Amrita, a very professional and knowledgeable associate.....kudos!"
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A. A.
May 12, 2022
Verified reviewI have been very pleased with the service, communication and the item I purchased which was delivered quickly and securely. Many thanks.
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A. A.
May 11, 2022
Verified reviewI knew what I wanted and I went right to it and found it. They mailed it to me right away. I had it mounted in less than two weeks of finding the stone. He can’t be beat. The stone I will put them inI knew what I wanted and I went right to it and found it. They mailed it to me right away. I had it mounted in less than two weeks of finding the stone.
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A. A.
May 11, 2022
Verified reviewVery smooth experience. I felt informed the entire time, but never pressured. All questions answered and the capabilities (eg renderings and the ability to make custom setting at a reasonable price) were impressive. Nancy, my consultant, is top notch.
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A. A.
May 11, 2022
Verified reviewThe website was very easy to navigate and search for suitable stones and settings. The renderings were lifelike and accurate to the final product. Lauren was very responsive and helpful throughout the purchasing process. The ring was delivered on time and exactly as shown in the renderings. I was very pleased with how smoothly the whole process went. I would use the Natural Sappire Company again without hesitation, and they created a beautiful piece of jewelry
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A. A.
May 11, 2022
Verified reviewThis was another great experience, from start to finish! I was looking for something special for a big birthday, but admittedly didn’t know quite what. Lauren was incredibly helpful and patient and helped me get a few different renderings of my ideas. My original idea to the end was drastically different, and I really appreciate Lauren’s patience and service regardless of my indecisiveness. I also really appreciate the 14 day return period just in case. I won’t be returning the beautiful sapphire and diamond rind I designed though :) Thank you so much for everything! I can’t wait to return again :)
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A. A.
May 10, 2022
Verified reviewWonderful service. Honestly, you can get gems a few places, but the help I got the first time made me keep this company in mind.
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A. A.
May 10, 2022
Verified reviewI was nervous at first about buying completely online as I’m currently living abroad, but Lauren made it so easy and was so helpful! The ring is stunning and came out absolutely perfectly; even better than I could have hoped. And now that I have the ring, I can say that the pictures online and digital renderings were very close but the real thing was even better! I was so pleased I just bought matching earrings as well!
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A. A.
May 8, 2022
Verified reviewI ordered 2 sapphire pendants with gold chains and the pendents were perfect. I am delighted. Thanks, Roy.
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A. A.
May 8, 2022
Verified reviewCouldn’t be happier about stumbling upon this website when searching for a loose emerald to purchase! Katherine was a delight to work with, with prompt emails and video/picture comparisons of stones. Made the choice between stones much easier for an indecisive person! I highly recommend working with Katherine (and/or the rest of the staff) for any of your jewelry needs! Oh, and did I mention the quick and easy shipping?!
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A. A.
May 7, 2022
Verified reviewKatherine was extremely helpful, assuring me that a setting would work with my stone even though the website indicated it would not. The team sent me photos of it and it was what I'd hoped! The ring arrived and I'm very happy!
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A. A.
May 6, 2022
Verified reviewThe staff members are extremely helpful and patient, it was a great experience, and definitely will consider buying another time.
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A. A.
May 5, 2022
Verified revieweasy to find the right one for you. excellent description with photos and video. quick discrete shipping.
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A. A.
May 5, 2022
Verified reviewLooks even better than in the pictures! It fits perfectly and the band is narrow but sturdy for a comfortable feel. We were happy with all the options to choose the right size, shape, source, etc. of the stone. Overall great experience!
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A. A.
May 4, 2022
Verified reviewExcellent client services. Roy was exceptional, he provided renderings of the pink sapphires and settings we inquired about. We ultimately went with our first choice and were not disappointed. Roy communicated with me weekly to provide updates, which was a nice touch, he made me feel really involved in the experience. We received the ring and its stunning, the quality is impecable. Thank you Roy, it was truly a pleasure working with you.
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A. A.
May 3, 2022
Verified reviewFast response, easy site to use.
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A. A.
May 3, 2022
Verified reviewLauren was very responsive and endlessly patient through the whole process. She put together multiple renderings for me until I found a setting, stone, and metal color I loved. The ordering process was very easy. Product was finished and shipped in a timely manner. When received the product was well packaged and included good information on care. I would recommend them to others and use them again in the future.
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A. A.
May 2, 2022
Verified reviewI bought an engagement ring from The Natural Sapphire Company and cannot recommend them enough. I was working with Roy Rozman and the service was excellent throughout the whole experience; Roy was very informative and helpful, responded promptly to all my queries and provided me with extra images and videos when requested. The prices are very reasonable considering the quality provided and the craftsmanship cannot be faulted; the stone and setting look beautiful and I would not hesitate in recommending them to anyone who is looking for a sapphire engagement ring or sapphire jewellery generally.
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A. A.
May 2, 2022
Verified reviewThe Natural Sapphire Company staff were lovely to work with and very attentive to us even though our purchase was small. We’d highly recommend them for any sapphire purchase!
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A. A.
May 1, 2022
Verified reviewWe designed a necklace for our 7-month-old grandson to give to his mom (our daughter) for her first Mother’s Day. We specifically wanted an untreated, natural sapphire (his birthstone) of better quality than is available in retail stores in our area. When we went to our local custom jeweler to price having a similar piece created, we were told that the color, quality, and price of the stone we chose from The Natural Sapphire Company web site (the specs of which we were able to show him) were far better than he could get. The website itself was intuitive and without glitches, lovely to shop. We chose the weight, color, shape, and quality of the sapphire, as well as the metal and setting style. In fact, we designed two different pieces with two different stones and settings and had photos of both designs emailed to us. Those were especially helpful in confirming our design choice. Pricing was clear and without surprise add-ons, the web site worked flawlessly, and secure checkout went smoothly. Throughout the process from design to confirmation of design choice, payment, setting of the stone, and shipping, Roy Rozman provided what was unequivocally the best customer service we have experienced in a long time. His email communication was frequent, speedy, congenial, and concise. He kept us updated on the progress of our piece, and all questions we had were immediately and clearly answered. We had expressed a need for delivery by 05/04/2022, and our piece arrived on 04/28/2022, six days ahead of the promised date. Roy’s follow-up continued after delivery, making sure we were completely satisfied with our purchase. The necklace is beautiful! It arrived in an elegant gift box, along with a lovely folder containing official, professionally documented details about the stone and setting. Our daughter will be happy to have that for insurance purposes, and it will also show her that first Mother’s Day gift was chosen with deliberation and great care to be of excellent quality and styled perfectly for her. It is literally one of a kind, as is she. She will love it, and we could not be happier with the piece or with our experience with The Natural Sapphire Company.
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A. A.
May 1, 2022
Verified reviewI had the pleasure of working with Lauren. We had a couple of rough moments that we worked through, to everyone’s satisfaction
Reviews displayed in chronological order
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