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Review Summary
The Natural Sapphire Company stands out for its responsive team, clear communication, and easy ordering process. Customers often describe feeling guided rather than rushed, with personal support that makes choosing a stone or custom piece feel simple and reassuring.
Delivery
"Great customer service, and sapphire delivered flawlessly! Sasha is the best!"
"Great service and my stone arrive quickly. I will definitely be using them again in the future."
"I ordered a beautiful sapphire and diamond ring and they did not disappoint! Very good communication regarding the process and delivery date."
Team expertise
"Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product…"
Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product and service! My regards 😀
"Purchased a beautiful pair of earrings. Great quality and price. Amrita was extremely helpful and professional."
"Very impressed with the Natural Ruby Co & extremely happy/impressed wit Amrita, a very professional and knowledgeable associate.....kudos!"
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A. A.
Feb 21, 2023
Verified reviewI was looking for a heart shaped sapphire. On The Natural Sapphire Company's website their search tools made it very easy. They had the best selection of sapphires and bands I've seen. I worked with Katherine Hoyt who helped me immensely and stayed in contact through the free resizing, shipping, and receipt of the ring. I can honestly say it is even more beautiful in person.
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A. A.
Feb 21, 2023
Verified reviewLovely experience working with Lauren and The Natural Sapphire Company. Highly recommend!
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Feb 21, 2023
Verified reviewLauren Kelly-Nelson - what an absolute RockStar. I was trying to get a pair of Ruby Earrings for my wife on Valentine’s Day. She went above and beyond to ensure that I got the most beautiful pair and ensured that I received it on time. One of the most amazing things is her constant follow up even after delivery. She was most thoughtful and kind. Ask for her the next time you want some precious for your precious one.
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A. A.
Feb 20, 2023
Verified reviewI was very impressed by the customer support. They helped me as best as they could to get stones that were ordered by other people, and when I had to return some of my stones, they made it very easy and got the payment back within a few days. Highly recommend them!
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A. A.
Feb 19, 2023
Verified reviewPurchased earrings for our 20th Wedding Anniversary. The online purchasing was very easy to use. I was worried I wouldn't get them in time but after messaging Neil he had the package to my home in less then 2 week. The customer service is phenomenal and the presentation of the package was very impressive. The earrings are stunning and needless to say my Wife loves them. I want to say thank you for helping to make our anniversary extra special and I will be looking forward to future purchases from you.
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A. A.
Feb 19, 2023
Verified reviewA little nerve raking doing a purchase as high end as an Emerald online but We had such a great experience with The Natural Emerald Company. Lauren was responsive and made sure the purchase went smoothly which put us at ease. The ring was exquisite and arrived by Valentines Day for our engagement. We will be purchasing our bands here as well as we have the utmost confidence in this company.
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A. A.
Feb 18, 2023
Verified reviewExceptional company and service. The website is very helpful with educational materials and the selection of stones and options excellent. Katherine treated us as though we were her only customers. When my wife wanted to exchange something we tested the "no hassle" return policy and Katherine took care of everything exceptionally. It really was without hassle. She worked with us to select a different piece and placed it on hold until the return was complete. We will definitely be return customers.
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A. A.
Feb 17, 2023
Verified reviewEmerald appears to be genuine and was delivered quickly and carefully. Neli was attentive and helpful.
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Feb 16, 2023
Verified reviewI am so grateful to Lauren and her team for the expert and personalized guidance and support in choosing a beautiful stone and custom-designing the setting to create an exquisite ring. Thank you!
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Feb 14, 2023
Verified reviewLauren at the the natural sapphire company has been a wonderful help during my purchase of my ring. She was able to respond quickly and professionally guided me step by step throughout my purchase. Being able to custom the ring makes it so unique! The ring shipped out fast and turned out amazing! Would highly recommend purchasing from them!
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A. A.
Feb 13, 2023
Verified reviewOur experience with the Natural Sapphire Company was wonderful. Lauren was incredibly knowledgeable and professional. She streamlined the entire experience and was honest and helpful the whole time.
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A. A.
Feb 12, 2023
Verified reviewLauren and team were great to work with over phone and email back in 2019. Everything was great from helping educate me, find a product and design that met my needs, pricing, and delivery. Wonderful customer experience and product purchasing earrings for my wife. I came back as a returning customer in Jan 2023 to get a matching pendant. We were able to visit their showroom in NYC while on vacation with family, and had another wonderful experience working with Lauren. Thanks so much!
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A. A.
Feb 11, 2023
Verified reviewGreatly appreciate Lauren helping me with the purchase of my ring. She made the process seamless and offered fantastic customer service. The ring was beautiful and my fiancée loved it!
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Feb 10, 2023
Verified reviewThank you, Katherine, for your time and patience in assisting me. The stone is perfect, exactly what I wanted, and I'm very happy with it! Thanks again
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A. A.
Feb 10, 2023
Verified reviewI have long wanted a padparadscha ring. With Katherine Hoyt’s assistance, I selected a stunning 3 carat oval loose stone of the most gorgeous color intensity. I then chose a simple rose gold solitaire setting for the stone. NSC emailed me a mock -up of the finished product, so I could confirm that was what I wanted. Katherine was in contact with me during the entire process. I received the finished ring in about two weeks. It is absolutely perfect, and exceeded my admittedly high expectations. I’m a geologist, and a natural stone (gem) snob. The selection of loose and untreated stones was impressive, and the choice of settings was expansive. I look forward to working with Katherine in the future, as I check off my bucket list of gemstone jewelry.
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A. A.
Feb 10, 2023
Verified reviewGreat purchase. Excellent service and prices. I will be back.
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Feb 9, 2023
Verified reviewHi Marie the yellow sapphire was exactly as l saw it online the details and security are first class. Thank you.
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A. A.
Feb 9, 2023
Verified reviewI found this company after I searched for just the right ring for a long time. I even tried it with another company and had to return the ring as it was not what I expected. With Natural Sapphire company not only I found better selection of stones and settings, I was able to educate myself about sapphires, choose confidently based on this information, and once I reached out to customer support - I received pictures and renderings of my selections that helped me compare different stones and settings. Maria was fantastic in helping me through this process and when I finally received my ring - I was ecstatic. it is exactly what I wanted, and it is beautiful. I highly recommend this company.
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Feb 9, 2023
Verified reviewI had a wonderful experience picking out three stones: one padparadscha & two peach sapphires & then designing a yellow and white gold ring with them. It is stunning! Exactly what I hoped it would be. Lauren was great to work with. Collaborative & responsive. I’m already planning my next piece, a necklace. Thank you 🙏 and happy to recommend!
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A. A.
Feb 8, 2023
Verified reviewI received my ring earlier today. It is absolutely exquisite and I couldn’t be more pleased. The detail of the ring coupled with the brilliance of the emerald and diamonds makes it hard for me to keep my eyes off of it. Katherine was so responsive and did a wonderful job of keeping me informed on where the company was at with putting my ring together. Such a lovely team to work with.
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