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Review Summary
The Natural Sapphire Company stands out for its responsive team, clear communication, and easy ordering process. Customers often describe feeling guided rather than rushed, with personal support that makes choosing a stone or custom piece feel simple and reassuring.
Delivery
"Great customer service, and sapphire delivered flawlessly! Sasha is the best!"
"Great service and my stone arrive quickly. I will definitely be using them again in the future."
"I ordered a beautiful sapphire and diamond ring and they did not disappoint! Very good communication regarding the process and delivery date."
Team expertise
"Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product…"
Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product and service! My regards 😀
"Purchased a beautiful pair of earrings. Great quality and price. Amrita was extremely helpful and professional."
"Very impressed with the Natural Ruby Co & extremely happy/impressed wit Amrita, a very professional and knowledgeable associate.....kudos!"
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A. A.
Apr 1, 2023
Verified reviewTotally happy with TNSC! Fantastic website and brilliant customer service from Lauren! Thank you so much.
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A. A.
Apr 1, 2023
Verified reviewLauren and everyone at the company is incredible. Great customer service and any item I receive from them has been way better than the pictures. I highly recommend products from them. Their packaging is A tier and gets to you safely.
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A. A.
Apr 1, 2023
Verified reviewI am very happy with my purchase. The package contained lots of useful information about the gemstone I purchased and the stone itself is absolutely stunning. I can't wait to put it in a setting.
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A. A.
Apr 1, 2023
Verified reviewWe are very happy that we went with the Natural Sapphire Company for our engagement ring! Neli Maduwanthi helped us through the design and ordering process and was very kind, helpful, and professional. My fiancé was involved within the initial few conversations, as every sapphire is so unique. Once we nailed down a few details, the communication switched to just myself and Neil for the ordering process. Throughout our whole experience, the site was very accessible and transparent regarding the steps needed to buy our ring. Other sites that sell gemstones or other sapphires don't provide as much information regarding the specific stone. The videos in different lighting were SO helpful narrowing down the right sapphire for us. The delivery process very smooth. With being a more expensive package, it needed a signature for the delivery, and with our funky work schedule we had it delivered to a FedEx store for storage until I could come pick it up. The ring came very well packaged with at least three boxes to protect the ring. It also included in appraisal packet, cleaner, ring bag, etc... We ended up needing the ring resize and one minor repair and were assisted by both Neli and Su Su (who was very friendly and informative)! The return shipping instructions were very clear and included so much helpful information. We only had to pay for the shipping, which was only $20.00! I definitely recommend keeping the boxes that the ring comes in, until you actually propose (as it can be used for returns/repairs). We couldn't be happier with the Green Sapphire we picked - it has so much character to it and is different in every lighting! We cannot wait for it to come back, once the resize/repair is done! We will definitely be recommending The Natural Sapphire Company to others! Thank you!
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A. A.
Mar 31, 2023
Verified reviewUltimate experts for Previous Gems. My personal experience shopping has been extraordinary. The website is very userfriendly, and the location and offices both convenient and discreet respectively. The selections of precious gems are highest quality and varied for many options. However, what makes all the difference is the Service. Su is pleasant and a courteous greeter, and then comes the real Super Star - Lauren ! She is an excellent listener, and adapted easily to my needs and expectations. Her very indepth knowledge did not overwhelm me, as she makes all the complex and involved criteria 'user friendly'. Her recommendation was sincere, evident that she guided me not to just spend more for size of a gem, which was also more expensive, but find better quality even if it was slightly smaller or less expensive - because she was focused on my needs and being fair on delivering best for me. Impressive and rare ! Lauren's after sales approach has been professional and accommodating for small follow up assistance and clarifications. Natural Sapphire Company is a great destination both for the product but as you can read from my first hand experience for its people like Lauren. Am already planning to get my next precious gem, and calling Lauren soon for the same. Knowledgeable, Trustworthy, Quality - all uncompromising ! Heartfelt Gratitude to Lauren and NSC !!!
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A. A.
Mar 30, 2023
Verified reviewLove it!
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A. A.
Mar 27, 2023
Verified reviewI had already done considerable work online, looking at different stones in settings from a variety of companies. Lauren was most helpful in selecting stone in a setting that really complemented it. It was very helpful to be able to see pictures of the actual stone and ring before the purchase was made. Once we received it, we were very excited as it was exactly as depicted, and was truly beautiful. my wife loves it and the experience was very good.
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A. A.
Mar 26, 2023
Verified reviewI just made my third purchase from this company. They have beautiful sapphires and beautiful sapphire jewelry. The website is easy to use, shipping is fast and the customer service is excellent.
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A. A.
Mar 23, 2023
Verified reviewAmazing service. Very professional. Totally satisfied with my stone.
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A. A.
Mar 23, 2023
Verified reviewLauren was excellent from beginning to end. The emerald pictures and descriptions online are accurate, and their combined images are very helpful. Lauren was very helpful in sending extra pictures of multiple stones for comparison, as well as videos. Her knowledge and experience were integral to deciding which side stones and metal to choose. Lauren and the design team at the Natural Emerald Company were professional, knowledgeable, and brought my custom design to life. Delivery was via FedEx, and there were no problems. I couldn't be more pleased with the end product.
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A. A.
Mar 23, 2023
Verified reviewI’m very pleased with the stones and the paperwork that accompanied them. They are of great value and presentation. I will be ordering more gems in the future, I will definitely recommend as my Jeweler also seemed pleased with the quality for value comparison. Thank you!
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A. A.
Mar 23, 2023
Verified reviewLauren was excellent from beginning to end. The emerald pictures and descriptions online are accurate, and their combined images are very helpful. Lauren was very helpful in sending extra pictures of multiple stones for comparison, as well as videos. Her knowledge and experience were integral to deciding which side stones and metal to choose. Lauren and the design team at the Natural Emerald Company were professional, knowledgeable, and brought my custom design to life. Delivery was via FedEx, and there were no problems. I couldn't be more pleased with the end product.
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A. A.
Mar 22, 2023
Verified reviewLauren was great. She helped design the ring and it turns out very well. A unique blend of two other rings. The rendering and image lightly over stated the size of the setting and the size of the diamonds. The sapphire itself was as indicated.
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A. A.
Mar 21, 2023
Verified reviewThe ring was better than I had expected, excellent workmanship, and Neli was helpful and involved.
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A. A.
Mar 21, 2023
Verified reviewI knew I wanted a sapphire for my engagement ring but wasn't having any luck finding a ring at any of the big chain stores. I checked out the Natural Sapphire Company's website for an engagement ring and fell in love with a cushion cut blue sapphire. I hadn't even considered customizing my own ring but the process was easy and the same price as other rings I'd seen. I made my selection of stone and setting along with a description of how I wanted the stone arranged. Within 24 hours I was sent digitally rendered previews of how the ring would turn out and it was perfect. I shared it with my fiance. It took 3 week to ship.10/10 recommend this company to anyone looking for a sapphire ring.
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A. A.
Mar 20, 2023
Verified reviewMy wife was extremely satisfied with her heart shaped ruby. Excellent customer service.
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A. A.
Mar 20, 2023
Verified reviewI found my perfect sapphire ring. It took several months for me to choose the stone and custom setting. Several stones were shipped for me to choose from. I appreciated being able to change my mind and exchange the first ring I chose. The selection of stones on the website is vast and each stone can be seen in detail including a 3D view that can be rotated. Ksenia was patient and helpful answering countless emails.
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A. A.
Mar 19, 2023
Verified reviewThe site was easy to navigate and the descriptions, images, and videos were very detailed and helpful. Lauren also sent me additional photos and videos that made it easy to choose the perfect emerald. From the search features on the site to the photo rendering of the ring and the direct customer service, the entire process was smooth and stress-free, which I truly appreciated when making such an important decision/purchase.
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A. A.
Mar 18, 2023
Verified reviewI actually worked with the Natural Ruby Company, which is affiliated with the Natural Sapphire Company. They were excellent. The ring that I ordered is beautiful: a white gold ring with a gorgeous ruby stone that the sales rep and I picked out together. The sales rep scheduled an appointment with me very politely, quickly, and efficiently and gave me multiple options to choose from. All in all, a very quick and easy process from beginning to end. The ring arrived sooner than I expected and I've been wearing it ever since.
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A. A.
Mar 18, 2023
Verified reviewBought here for the second time. Again a very nice experience. Fast delivery and beautiful halo pave purple sapphire ring. Thank you so much Neli.
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