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Review Summary
The Natural Sapphire Company stands out for its responsive team, clear communication, and easy ordering process. Customers often describe feeling guided rather than rushed, with personal support that makes choosing a stone or custom piece feel simple and reassuring.
Delivery
"Great customer service, and sapphire delivered flawlessly! Sasha is the best!"
"Great service and my stone arrive quickly. I will definitely be using them again in the future."
"I ordered a beautiful sapphire and diamond ring and they did not disappoint! Very good communication regarding the process and delivery date."
Team expertise
"Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product…"
Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product and service! My regards 😀
"Purchased a beautiful pair of earrings. Great quality and price. Amrita was extremely helpful and professional."
"Very impressed with the Natural Ruby Co & extremely happy/impressed wit Amrita, a very professional and knowledgeable associate.....kudos!"
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A. A.
Apr 26, 2023
Verified reviewNeli helped and was very open and communicative throughout the whole process. She let me know when my chosen stone was on hold and when it became available again. Never felt pressured, always felt supported. A fantastic company with great people. I'll be coming back for all my sapphire wants and needs!
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A. A.
Apr 26, 2023
Verified reviewAshley at the natural sapphire company was great! I received my order in a timely manner and the stone is beautiful!
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A. A.
Apr 25, 2023
Verified reviewThe website is great for perusing on your own, very easy to navigate through the stones of your choice. I ordered a purple sapphire for a custom ring, that unfortunately didn't work out. The return process was easy and my sales rep, Ashley, was very responsive. I will be back for future jewelry needs.
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A. A.
Apr 24, 2023
Verified reviewI loved working with the Natural Sapphire Company. I appreciate the selection, quality, and uniqueness of the items there. I also appreciate Lauren Kelly-Nelson for her help with my order and for how quickly it was shipped out and arrived for me.
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A. A.
Apr 20, 2023
Verified reviewIf you want the wedding ring shopping an experience, and get something one of a kind, THIS IS THE PLACE! Lauren was amazing and helpful with our multiple renderings to create the perfect custom setting. We drove down twice to NYC to first choose the stone we wanted in person (she had multiple laid out based on one we chose, and I ended up loving a different one!), and to pick up. Now we have matching, unheated, straight from this earth Sapphires. I look at this ring every day and I am still in awe of how beautiful and perfect it is. For someone who does not like diamonds, and sapphires is my birthstone, it could not have been more perfect! It is also fun to shop their site to see what gems are available.
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A. A.
Apr 20, 2023
Verified reviewWe loved working with Lauren from the Natural Sapphire Company! The product offering of the company is AMAZING - we fell in love with many many stones and Lauren worked with us to choose the absolute perfect one. Lauren also worked with us on designing our own setting, which is beautiful and exactly what we wanted. Lauren was incredibly knowledgeable and patient and I love my engagement ring! We would HIGHLY recommend the Natural Sapphire Company.
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A. A.
Apr 19, 2023
Verified reviewKsenia was extremely prompt and helpful and always kept us updated. It's exactly what I was looking for and I've gotten so many compliments on it!
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A. A.
Apr 19, 2023
Verified reviewAmazing customer service from different time zones and contact out reach
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A. A.
Apr 18, 2023
Verified reviewGot the wife a custom sapphire ring for her 45th bday. The quality and service (Neli) was excellent. Wife loves the ring. Would definitely recommend!
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A. A.
Apr 18, 2023
Verified reviewThe prices are really good customer service is great and the sapphires I’ve purchased are beautiful saving to buy a 2 ct sapphire,the package that comes with the purchase just adds the icing to the cake. Please if you’re looking for gems do not hesitate.Thank you guys Jose.
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A. A.
Apr 13, 2023
Verified reviewThe website is straightforward, easy to use, and functional. The communication with sales is top notch, better than any I have experienced before. They are clear, concise, kind, and knowledgeable. The ring itself came out beautifully, and the engraving I chose to get is well made, deep enough to be easily read and free of sharp edges. The included jewelry care guide, cleaning solution, appraisal paperwork, and gemstone knowledge base are all extremely appreciated resources for someone like myself who doesn't have the best knowledge on what makes jewelry jewelry. I will definitely be coming here for all my future purchases!
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A. A.
Apr 12, 2023
Verified reviewGreat company, great people! I can be picky and indecisive and they have always been patient, supportive, and thorough! Love! Love LOVE!
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A. A.
Apr 10, 2023
Verified reviewLauren was the best .She helped me from A to Z.she is 110% good manager.very trustworty and kept all her promises.well done my friend.well done
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A. A.
Apr 8, 2023
Verified reviewI will use them again. My order was accurate, shipped as promised, the boxes are wonderful. Any issues, ask them. Lauren was great. They actually followed up about package delivery. The piece was exactly as displayed. A
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A. A.
Apr 6, 2023
Verified reviewExcellent customer service - huge thanks to Neli for helping me choose an exquisite sapphire by sending me photos and videos. It's so hard to find a high quality yellow sapphire that is unheated and untreated, but I did, and I am absolutely in love with my ring.
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A. A.
Apr 6, 2023
Verified reviewI was very pleased with the expertise and the patience of Lauren at Natural Sapphire Company. During my exploration period, I changed my mind on stones and settings and she was also helpful and positive. In addition, their website is awesome. You can see the actual stones and you can filter based on all types of attributes. You can do comparisons against other stones and settings too. In the end, I received the most lovely ring.
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A. A.
Apr 5, 2023
Verified reviewAfter struggling to find a sapphire ring in the UK, I found the natural sapphire company online. My partner and I could not be more happy with the beautiful ring or the excellent service. Lauren was so helpful sending lots of photos and videos to chose the perfect stone. I would recommend the company and Lauren.
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A. A.
Apr 5, 2023
Verified reviewTo be very frank with you readers i have never encountered a better service and better purchase a life time gem to inharet for future lifes..Lauren is one of the best client rep and i am telling this as a business man myself who has huge expirience wth people at any level..Lauren has such a confidence ..quick thinker and 110% good service provider of whom makes you think she is a family rather than a voice on the phone..great job Lauren..and the ring they designed..well ..breath taking!!
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A. A.
Apr 5, 2023
Verified reviewAfter losing my wedding ring over the course of 6 moves in 3 years, I was hoping to find something to replace it. The Natural Sapphire Co. helped me tweak one of their bridal sets around the perfect stone into a stunning piece that hasn't left my hand since I got it. I can't rave enough about the beauty of my ring and the helpfulness of the team.
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A. A.
Apr 4, 2023
Verified reviewI worked with Lauren to design a ring for my 15th wedding anniversary. Lauren was very professional, prompt and made the experience fun. She was very patient and helped me select a center stone from their vast inventory. We worked remotely through email and phone. I am beyond thrilled with my gorgeous ring! Highly recommend The Natural Sapphire Company. Thank you Lauren!
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