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Review Summary
The Natural Sapphire Company stands out for its responsive team, clear communication, and easy ordering process. Customers often describe feeling guided rather than rushed, with personal support that makes choosing a stone or custom piece feel simple and reassuring.
Delivery
"Great customer service, and sapphire delivered flawlessly! Sasha is the best!"
"Great service and my stone arrive quickly. I will definitely be using them again in the future."
"I ordered a beautiful sapphire and diamond ring and they did not disappoint! Very good communication regarding the process and delivery date."
Team expertise
"Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product…"
Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product and service! My regards 😀
"Purchased a beautiful pair of earrings. Great quality and price. Amrita was extremely helpful and professional."
"Very impressed with the Natural Ruby Co & extremely happy/impressed wit Amrita, a very professional and knowledgeable associate.....kudos!"
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A. A.
Jun 22, 2023
Verified reviewThe ring of any dreams! Back in September 2022 I started obsessing over the perfect sapphire ring. I’ve always loved my birthstone and wanted a special piece of jewelry for my 20th Wedding Anniversary. Lauren Kelly-Nelson at the Natural Sapphire Co. was my representative that helped me from the start. The communication between us went on for months. She was so patient with all my questions and changes. I originally purchased a ring that was already made and ready to ship. When I received the ring it wasn’t for me. Then I started pulling pictures from different rings to design my own. With Lauren’s help I designed a second ring. I received that one and wasn’t completely happy with it. At that point I thought maybe it just wasn’t meant to be. I decided I was just going to go for it and asked for all of the bells and whistles. I knew I wanted a cushion cut, double prongs, square shank and Cadillac side diamonds. Once again I received the ring and was not in love with the completed ring. Talked to Lauren again about the side diamonds and the thickness of the shank. Lauren was able to send me a wax model of a new ring and the actual Cadillac side diamonds to preview. I was in love!! Excitedly I mailed them back and The Natural Sapphire Co. got to work. When I received my ring in May 2023 I was so in love with this ring. I was amazed at how beautiful the design was, the thickness of the square shank and the beauty of the sapphire and diamonds. I’m a bit of a perfectionist so the process was long but Lauren stuck with me and helped my dream come true. I will say that getting a wax model of the ring is the best way to go. If I had done that before the last time it would have saved me some time and money. Also, if you’re not sure about the stones, sapphire or diamonds, the Natural Sapphire Co can ship those to you to preview them before you commit. When I wear this ring I get nothing but compliments. It’s an amazing ring and I couldn’t be happier. Big thanks to Lauren for her patience and knowledge. I would definitely recommend The Natural Sapphire and Co. and Lauren Kelly-Nelson. You will not be disappointed!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Thank you very much - Lauren.
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A. A.
Jun 20, 2023
Verified reviewWorking with Lauren at The Natural Sapphire Company was a great experience. The entire process for designing our custom piece ran super smoothly, and they were even able to accommodate a more rushed timeline. My husband and I couldn't be more happy with our ring!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Jessica, thank yo very much for your kind words - Lauren.
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A. A.
Jun 20, 2023
Verified reviewAbsolutely incredible service and jewelry. We ordered 4 rings from The Natural Sapphire Company and all of them turned out beautifully. We got my engagement ring which is a Padparascha sapphire in a diamond pavé setting, as well as a pavé diamond wedding band, a solid gold wedding band, and my husband’s platinum band all from Lauren. The fine workmanship on the pavé rings is especially remarkable. I was not able to find a sapphire like this anywhere else, as they are very rare, and strangers will stop me to tell me how much they love my ring. Many women have told me how they would have preferred my ring to their diamond ring because it is such a beautiful color. The prices for our rings were also very fair, far better than the custom jewelers where we live. We have never bought anything so expensive online, but would happily buy more things The Natural Sapphire Company. I have plans for more and I now happily recommend my friends get their jewelry there because I am sure it’s going to turn out to be impeccably made and a good price for what it is.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Heather, thank you very much. It was a pleasure working with you. Hope to work with you in the future as well.- Lauren.
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A. A.
Jun 18, 2023
Verified reviewI used the Natural Ruby Company to create a ruby pendant necklace for my wife. They were very easy to work with and helped me create something fantastic. I particularly appreciated Lauren's personal attention during the process. I would be happy to use them again any time!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Ryan, thank you very much. It was a pleasure working with you. - Lauren.
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A. A.
Jun 17, 2023
Verified reviewGreat service, genuine and natural sapphires. The customer service is excellent and the products are even better than the pictures when you receive them.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Thank you very much - Lauren.
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A. A.
Jun 16, 2023
Verified reviewExcellent customer service and positive experience all around. Katherine was knowledgeable, organized, and patient. She walked me through the process every step of the way. Additionally, their website was user-friendly and regularly updated. I recommend NSC.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Joseph, thank you very much. Hope to work with you in the future as well. - Katherine.
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A. A.
Jun 15, 2023
Verified reviewPicking the ring out in a timely matter was a great experience. The website was very easy to use to find exactly what type of ring I was looking for and the customer service was even better. Kathrine was very responsive and helpful to make sure that the ring for my special day would get there in time.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Kevin, thank you very much for your kind words. I t was a pleasure working with you.- Katherine.
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A. A.
Jun 15, 2023
Verified reviewExtremely happy with the service and support! Thanks Lauren for helping with my purchase, I love the beautiful sapphire earrings
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Mark, thank you very much - Lauren.
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A. A.
Jun 15, 2023
Verified reviewWorking with Lauren, I was able to put together a ring unique of heirloom quality. The ring is perfect. My fiancee loves her engagement ring.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Martin, thank you for your kind words. It was a pleasure working with you - Lauren.
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A. A.
Jun 14, 2023
Verified reviewIt was easy to browse the available stones, and we were very pleased with the result!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Brodrick, thank you very much - Lauren.
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A. A.
Jun 10, 2023
Verified reviewGreat service, very professional and helpful. Smoothless transaction.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Thank you very much - Katherine.
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A. A.
Jun 9, 2023
Verified reviewEverything went smoothly. Love the blue sapphire! Overall great experience.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Bruen, thank you very much - Lauren.
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A. A.
Jun 7, 2023
Verified reviewEverything was smooth, got the order ahead of time. Highly recommended.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Alejandro, thank you very much - Katherine.
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A. A.
Jun 7, 2023
Verified reviewGreat and efficient online experience, easy to choose jewellery. Attended by Ms Ashley Rathnayaka who was most helpful and help to expedite my item.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Tong, thank you very much - Ashley.
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A. A.
Jun 4, 2023
Verified reviewThank you Neli for helping me bring my dream engagement ring to life! I was nervous going into this because it’s scary buying an expensive stone you’ve never seen in person online. The stone however is even more beautiful than the photos did justice. It’s a such a beautiful shade of pink while I was worried it would be either too dark or too faint. Also Neli was very helpful and patient with helping me get all the little adjustments I wanted on the design. I recommend the Natural Sapphire Company and the next time I’m in the market for a sapphire I will go through them again.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Alicia, thank you very much for your kind words. It was a pleasure working with you - Neli.
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A. A.
Jun 4, 2023
Verified reviewLauren was great to work with and helped me craft the perfect engagement ring, from the center stone to the setting. She even helped me customize a wedding band to pair perfectly with it. My now fiancé was floored!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Thank you very much for your kind words - Lauren.
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A. A.
Jun 3, 2023
Verified reviewGreat, easy experience. The ring and stone look phenomenal and Lauren was fantastic. I needed an engagement ring quickly before leaving for a trip. Lauren helped get me exactly what I needed the same day and ensure it arrived just in time! Made a stressful situation a breeze.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Justin, thank you very much - Lauren.
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A. A.
Jun 3, 2023
Verified reviewExcellent service and excellent selection. Ashley followed up with me and made sure I was satisfied with my purchase and the process. I would definitely recommend
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Jon, thank you very much - Ashley.
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A. A.
Jun 3, 2023
Verified reviewThe service and quality are unmatched! The process is simple, effective, and you will be working with someone the whole time. I needed a quicker shipment, and Lauren and the team were able to get it done easily. If you're looking for quality pieces, I would definitely recommend The Natural Emerald Company!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Alexandra, thank you very much - Lauren.
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A. A.
Jun 3, 2023
Verified reviewVery helpful staff and a great product! (Ashley helped me)
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Zander, thank you very much - Ashley.
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