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Review Summary
The Natural Sapphire Company stands out for its responsive team, clear communication, and easy ordering process. Customers often describe feeling guided rather than rushed, with personal support that makes choosing a stone or custom piece feel simple and reassuring.
Delivery
"Great customer service, and sapphire delivered flawlessly! Sasha is the best!"
"Great service and my stone arrive quickly. I will definitely be using them again in the future."
"I ordered a beautiful sapphire and diamond ring and they did not disappoint! Very good communication regarding the process and delivery date."
Team expertise
"Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product…"
Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product and service! My regards 😀
"Purchased a beautiful pair of earrings. Great quality and price. Amrita was extremely helpful and professional."
"Very impressed with the Natural Ruby Co & extremely happy/impressed wit Amrita, a very professional and knowledgeable associate.....kudos!"
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A. A.
Feb 21, 2024
Verified reviewIts my second purchase here, package was delivered fast and secure. The jewelery box is really heavy and adds a nice feeling to the overall luxury, and your cat will definetly not be able to knock it down the table.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Marek, Thank you very much for continued trust in us! We look forward to hearing from you again in the future. - Lauren
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A. A.
Feb 18, 2024
Verified reviewThis is my second purchase from the Natural Sapphire Company and just as the first time, I could not be happier with my experience and purchase. My necklace is perfection- exactly as I had hoped and exactly as the company said it would be. Katherine H was a tremendous help throughout the process, providing timely responses when I had questions about further customization and once I had submitted my order, providing updates at every step along the way. The jewelry created by the Natural Sapphire Company is simply stunning and I can't recommend this company, and in particular Katherine H, enough. Thank you!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Suzanne, Thank you very much for your continued trust in us and for sharing your experience with us! - Katherine
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A. A.
Feb 16, 2024
Verified reviewMy experience with this company was outstanding! Katherine was so helpful and my stone came with all documents as well as a third party certificate. I am extremely happy with my purchase. My communication was prompt and professional.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Lauri, Thank you very much for choosing to work with us and for sharing your exparience! Your feedback means a lot to us. - Katherine
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A. A.
Feb 15, 2024
Verified reviewI received my engagement ring, and it was absolutely beautiful! I am so happy with the cut and the design that Lauren created for me. Making it a perfect ring for me.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Gina, Thank you very much for choosing to work with us! I am so glad you love the ring. Enjoy! - Lauren
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A. A.
Feb 15, 2024
Verified reviewSmooth transaction, sapphire as describe. The black star sapphire is beautiful, fast delivery and reliable seller. A****
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Dettol, Thank you very much for sharing your experience with us! We look forward to hearing from you again in the future. - Ashley
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A. A.
Feb 15, 2024
Verified reviewLauren was extremely helpful as I looked at stones from out of state! Very happy with my purchase.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Kelsey, Thank you very much! I'm glad that you are very happy with the purchase. - Lauren
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A. A.
Feb 14, 2024
Verified reviewNeil helped me find the ruby i have always wanted Blood red with fire
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Melina, Thank you very much for choosing to work with us! It was such a pleasure working with you. - Neli
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A. A.
Feb 10, 2024
Verified reviewKatherine was great to work with, very kind and patient. The ring is beautifully done and I am very happy with it.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Ryan, Thank you very much for your kind review! I'm gald that you are happy with the ring. Enjoy! - Katherine
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A. A.
Feb 6, 2024
Verified reviewThe site navigation is great, especially the granular filters (origin, cut, clarity, etc.) which are very helpful for narrowing down to the preferred piece. Lauren was also extremely helpful with timely responses on providing photo previews, payment plan options and order/delivery instructions. The piece also turned out amazing. I would definitely recommend using the site for those considering emerald pieces for their special occasion.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Bill, Thank you very much for your kind review and for choosing to work with us! We look forward to hearing from you again in the future. Enjoy the ring! - Lauren
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A. A.
Feb 4, 2024
Verified reviewWonderful, personable experience! Highly accommodating team with easy communication and overall very satisfied with the purchase!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Cali, Thank you very much for your kind words and for sharing your experience with us! Enjoy. - Lauren
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A. A.
Jan 31, 2024
Verified reviewLauren, the sales and operations director of the company, is a true professional. While the natural sapphire company offered the best gemstone and setting for my soon-to-be fiancée's engagement ring, Lauren enhanced the whole experience of finding the right one through her swift responses, attention to details in explanations, patience, and big smiles. Most of all, we could feel that she really cared for us with the right amount of respect. The company and herself are the artisans of what they are doing.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Chang, Thank you so much for taking the time to share your experience with us and for choosing to work with us! Your feedback means a lot to us. - Lauren
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A. A.
Jan 27, 2024
Verified reviewWe had the BEST experience with Lauren at The Natural Sapphire Company when upgrading my wedding ring set! She helped us narrow down a dozen "favorite" sapphires, shared lots of comparison pictures, offered her thoughts on the stones when asked, coordinated the design of a custom engagement ring setting and matching wedding band, and made the buying experience great! I was a bit nervous to buy something so personal and important as this ring online, but I could not be happier with the process and the amazing ring!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Amanda, Thank you so much for taking the time to share your experience with us. Enjoy! - Lauren
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A. A.
Jan 26, 2024
Verified reviewThe earrings were even more stunning than I expected. Lauren was so helpful and gave me great advice. Highly recommend!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Kathy, Thank you very much for the kind review and for continued trust in us! It was such a pleasure working with you. - Lauren
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A. A.
Jan 25, 2024
Verified reviewAbsolutely incredible service from start to finish. I love this ring. I will definitely be back.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Kelly, Thank you very much for sharing your experience wirth us! We look forward to hearing from you again in the future.
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A. A.
Jan 24, 2024
Verified reviewThe site was very easy to navigate with lots of helpful information. Lauren did an amazing job helping with various aspects of my order. Very happy with the service received.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Kim, Thank you very much for choosing to work with us! We look forward to hearing from you again in the future. - Lauren
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A. A.
Jan 23, 2024
Verified reviewI had an excellent experience purchasing my emerald ring. I knew very little about emeralds or what style of ring I was looking for. I found it very helpful to digitally place my selected stone into a setting. I also purchased a 3D plastic model, which helped me fully visualize the ring. Katherine was very helpful during the whole process. She answered all of my questions in a timely manner, and I didn't feel pressured by her. I would recommend working with this company.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Julianne, Thank you very much for sharing your experience with us and for the recommendation! Enjoy the ring!- Katherine
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A. A.
Jan 23, 2024
Verified reviewMy journey and process of acquiring a natural sapphire ring from your company was most helpful, and an enjoyable experience. The company is very easy to navigate and has a great selection of sapphires, with multiple certification and information readily shared. The process of allowing buyers to create a sample ring in virtual (model) environment, and sharing via email, was extremely helpful, and helped in decision making. My main contact was Lauren Kelly-Nelson, who was most patient, gracious, and never put any pressure, while helping with all my requests. On receipt of the parcel, the nature of delivery (white glove standards) was quite exquisite, and the ring itself as promised. I rate this business as a 5 star company for their quality of service, and customer relations.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you so much for taking the time to share your experience with us! It was such a pleasure working with you! - Lauren
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A. A.
Jan 20, 2024
Verified reviewGreat product. Came in a nice box and papers. Excellent customer service. Emailed me the whole time upon deliver to make sure I got what I ordered
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Cody, Thank you very much for choosing to work with us! Your feedback means a lot to us. - Katherine
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A. A.
Jan 20, 2024
Verified reviewThis was an amazing experience working with The Natural Emerald Company. The order proces, the the follow up by Katherine Hoyt. I had been looking for the exact ring for a long time, today I am wearing it. The Quality is exceptional, I could not be happier. The Emerald Stone is amazing and in contrast with the Gold…. I am very happy.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Jimmy, Thank you very much for sharing your experience with us. I'm glad that you love the ring. enjoy! - Katherine
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A. A.
Jan 19, 2024
Verified reviewVery responsive and kind. Package came exactly as expected. Would recommend.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Bryce, Thank you very much for your kind words! - Katherine
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