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Review Summary
The Natural Sapphire Company stands out for its responsive team, clear communication, and easy ordering process. Customers often describe feeling guided rather than rushed, with personal support that makes choosing a stone or custom piece feel simple and reassuring.
Delivery
"Great customer service, and sapphire delivered flawlessly! Sasha is the best!"
"Great service and my stone arrive quickly. I will definitely be using them again in the future."
"I ordered a beautiful sapphire and diamond ring and they did not disappoint! Very good communication regarding the process and delivery date."
Team expertise
"Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product…"
Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product and service! My regards 😀
"Purchased a beautiful pair of earrings. Great quality and price. Amrita was extremely helpful and professional."
"Very impressed with the Natural Ruby Co & extremely happy/impressed wit Amrita, a very professional and knowledgeable associate.....kudos!"
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M. B.
Nov 2, 2024
Verified reviewBEAUTIFUL RING, I AM SO HAPPY
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Thank you so much for your wonderful review, Marian! - Katherine
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B. B.
Oct 29, 2024
Verified reviewWorking with Lauren is always a wonderful experience. We could not be happier with our rings and the process of putting them together. We will be customers for life.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Barry, Thank you very much for kind words! It means a lot to us. It's great that you were happy with the results. We look forward to hearing from you again in the future. - Lauren
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J. P.
Oct 26, 2024
Verified reviewIncredible staff, extremely patient, and very helpful. Marie was fantastic to work with and the ring turned out beautiful!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Justin, Thank you very much for choosing to work with us! It's great that you were happy with the results. So happy to have helped. - Marie
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A. O.
Oct 24, 2024
Verified reviewAbsolutely a great company great customer service packaged very well delivered quick I would definitely recommend this awesome company great value great and quick easy service!!!!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Aaron, Thank you so much for your fantastic feedback and for your recommendation! It means a lot to us. So happy to have helped. - Lauren
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P. C.
Oct 24, 2024
Verified reviewEverything was as advertised. I bought some emerald earring surrounded by diamonds. They were gorgeous. The earrings arrived via FedEx within a couple of days with a certified certificate. I dealt with Neli, who was very courteous and helpful. All and all, they are very good.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Peter, Thank you so much for your wonderful review! We’re thrilled to hear you love the emerald earrings, and it was a pleasure working with you. We look forward to hearing from you again in the future. - Neli
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G. C.
Oct 17, 2024
Verified reviewThe Natural Sapphire Company now sells emeralds. Their selection of emeralds from Zambia is extraordinary. The stones are green, transparent and brilliant. I purchase a 4.66 ct center stone for a necklace and two 2.25 ct stones for earrings. Very happy.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi George, Thank you very much for your kind review! I'm glad to hear you're happy with your purchase. We look forward to hearing from you again in the future. - Su Su
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B. K.
Oct 10, 2024
Verified reviewNeli was very helpful and extremely easy to work with.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Ben, Thank you very much for your kind words! I'm so happy to have helped. - Neli
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B. D.
Oct 2, 2024
Verified reviewI have made several purchases from NSC and NGC depending on the stone type I preferred. Amazing to work with on custom orders. The status emails are also incredibly helpful on the progress of the order.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you very much for your continued trust in us! We really value your feedback and appreciate your honest review.
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L. E.
Oct 1, 2024
Verified reviewThe Natural Sapphire Company did a great job with my moonstone ring! It is beautiful! The website provided lots of details about the stone and the prices were fair. They also sent a wax model before purchase which was helpful. Neli did a great job with customer service.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Lindsay, thank you very much for choosing to work with us! It's great that you were happy with the results. We look forward to serving you again in the future! - Neli
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P. P.
Oct 1, 2024
Verified reviewI couldn't be more thrilled with my recent purchase from Natural Sapphire. From the first meeting with Lauren to moment I opened the elegant packaging, I knew I had something special. The experience was exceptional, with every detail meticulously covered. Overall, I am delighted with my choice and highly recommend The Natural Sapphire Company to anyone looking for a blend of elegance, quality, and comfort for their special day. There’s a reason I came back 10 years later to mark a key relationship milestone.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Phinel, Thank you for your wonderful review! We're absolutely delighted to hear that your experience with us was exceptional. Your recommendation means the world to us, and we look forward to serving you for many more special moments to come. - Lauren
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J. F.
Sep 18, 2024
Verified reviewThe Natural Emerald Company is a wonderful business that offers really extraordinary quality for reasonable prices. Their staff are above helpful and are very accommodating. Selecting a fine gemstone over the internet can be challenging but they are very willing to help and provide additional photos/arrange to view the stones in person as needed. Overall a wonderful experience.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi James, Thank you very much for your honest review! It was such a pleasure working with you. We look forward to hearing from you again in the future. - Marie
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E. K.
Sep 17, 2024
Verified reviewIt was a great experience to have a deal with this company. Personal attitude regarding the order and pretty flexible to meet your requirements. Thank you for your help and make a great present for my wife.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Eugene, Thank you very much for choosing to work with us! We're glad you had a great experience with us and that we could help make a special gift for your wife. - Lauren
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R. S.
Sep 15, 2024
Verified reviewAbsolutely wonderful experience, great support, and helpful during the entire process start to finish.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Rusty, Thank you very much for your kind words. It means a lot to us!
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R. E.
Sep 14, 2024
Verified reviewThere's no way you can find a better place for buy a sapphire. They're very professionnal , fast, efficient, reliable. They know their business and they do it well. Order a 5.5 carats yellow sapphire eye clean, unheated. It has been receive hand to hand in Europe less than 48 hours after my payment. Marie has been very nice, patient and helpful, also a big thank to Lauren and Mr Arnstein, amazing Team and amazing products. And cherry on the cake, prices are pretty fair compare to the other people on the sapphire market.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Rohan, Thank you very much for your wonderful review! I'm glad to hear you're satisfied with your purchase. So happy to have helped. - Marie
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D. D.
Sep 13, 2024
Verified reviewGreat product! The service I received from Lauren was very professional. Will recommend and will purchase again from the Natural Sapphire Co.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi David, Thank you very much for your kind review! We look forward to hearing from you again in the future. - Lauren
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J. N.
Sep 11, 2024
Verified reviewI live in Victoria, Canada and worked with Lauren long-distance to custom design my perfect ring and I couldn't be happier. The sapphire I chose is exactly what I wanted and was very true to all of the information and photos provided. We custom designed my setting and I am thrilled with the final product. After the first wax model was made, I opted for a small change to the design and a new wax model was created. Lauren kept us up to date throughout the process. I asked for lots of photos and videos at each stage and Lauren was happy to oblige. Having the ring shipped to Canada from New York was not difficult (had to pay the GST & PST via FedEx). The craftsmanship of my ring is excellent. I would not hesitate to recommend The Natural Sapphire Company to a friend.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Jeanette, Thank you so much for your incredible review and recommendation! It means a lot to us. I truly enjoyed working with you, and I’m delighted to hear that you're happy with your new ring. Enjoy! – Lauren
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T. G.
Sep 10, 2024
Verified reviewLauren from the Natural Sapphire Company is amazing. She is professional and provides quick and helpful responses. My engagement ring and wedding band were both made beautifully and I get compliments from other jewelers about what great pieces my rings are. I highly recommend them.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Tess, Thank you very much for your wonderful review and recommendation! It's great that you were happy with the results. - Lauren
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J. D.
Sep 6, 2024
Verified reviewWonderful experience from start to finish. I love being able to customize a ring perfect for me. Customer service was excellent!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Jennifer, Thank you very much for choosing to work with us. I am so glad you love the ring. It is so special! Enjoy - Katherine
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A. A.
Sep 2, 2024
Verified reviewLauren very carefully handled my order, I really appreciate her reaching out to confirm the order was coming from me, for a customer first time buying from The Natural Emerald Company, this really ensures me it's a legit business.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you very much for your kind words! I had a great time working with you. We look forward to hearing from you again in the future. - Lauren
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A. A.
Aug 30, 2024
Verified reviewSam and all that helped. You gals and guys are the best. She loved the ring. And now I will be looking for a necklace. lol From you
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi William, Thank you very much for choosing to work with us. I am so glad she loves it! - Sam
Reviews displayed in chronological order
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