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Review Summary
The Natural Sapphire Company stands out for its responsive team, clear communication, and easy ordering process. Customers often describe feeling guided rather than rushed, with personal support that makes choosing a stone or custom piece feel simple and reassuring.
Delivery
"Great customer service, and sapphire delivered flawlessly! Sasha is the best!"
"Great service and my stone arrive quickly. I will definitely be using them again in the future."
"I ordered a beautiful sapphire and diamond ring and they did not disappoint! Very good communication regarding the process and delivery date."
Team expertise
"Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product…"
Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product and service! My regards 😀
"Purchased a beautiful pair of earrings. Great quality and price. Amrita was extremely helpful and professional."
"Very impressed with the Natural Ruby Co & extremely happy/impressed wit Amrita, a very professional and knowledgeable associate.....kudos!"
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Jo M.
Jan 9, 2026
Verified reviewEasy to find the exact stone and setting for my budget and to use the web tool to design. Great service from Lauren, who helped me think through the design and make a great decision. I really appreciated the team getting the ring to me over a week before Christmas. My fiancée loves her ring.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you so much for your kind words! I’m so glad I could help you design the perfect ring and that it arrived in time for Christmas. Knowing your fiancée loves it truly makes my day! Wishing you both all the happiness in this exciting journey together. - Lauren
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Anonymous A.
Jan 8, 2026
Verified reviewExcellent customer service and gorgeous ring. I couldn't be happier and will be a returning customer in the future.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you so much for your kind words! We're thrilled to hear you love your ring and had a great experience with us. We can’t wait to welcome you back in the future. - Amrita
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Johnny G.
Jan 6, 2026
Verified reviewKatherine was very professional and very helpful if want a ruby or other Gems call The Natural Sapphire Company Highly recommended
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Johnny, Thank you so much for your kind words! It was a pleasure assisting you, and I truly appreciate your recommendation. I look forward to helping you again in the future. - Katherine
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Anthony D.
Jan 4, 2026
Verified reviewWorked with Marie from the Natural Sapphire Company, who was patient and very helpful in my process to find a ring. Over the course of few months, she worked with me in helping design the perfect ring that my girlfriend wanted. Because of her work and the design and quality of the ring, the proposal went smoothly and left my now fiancée loving it. Thank you again for all of your work!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Anthony, Thank you so much for your kind words! I’m thrilled I could help you find and design the perfect ring for your fiancée. Congratulations on your engagement—I’m so happy to hear the proposal went beautifully and that she loves the ring! - Marie
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Svitlana W.
Jan 3, 2026
Verified reviewI bought that beautiful ring for my daughter in law. It’s her birthday stone and she loves it very much what makes me happy.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Svitlana, Thank you for sharing this lovely review. We’re so happy to hear that your daughter-in-law loves her ring and that it made her birthday even more special. - Marie
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Bobby D.
Jan 1, 2026
Verified reviewThe earrings are perfect! The Zambian emeralds are beautiful! The communication with this company is impeccable. Lauren was great throughout the whole process up until I received the earrings. Thank you for a great product and customer service!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Bobby, Thank you so much for your wonderful feedback! I’m delighted to hear that you love your purchase. It was a pleasure assisting you throughout the process. Wishing you many joyful moments wearing them! - Lauren
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Mike P.
Dec 30, 2025
Verified reviewExcellent experience. The piece was very nice and as described, and Charlotte made sure to get it in time for Christmas despite a short timeline.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Mike, Thank you so much for your kind words! I’m thrilled to hear you’re happy with your piece and glad we could get it to you in time for Christmas. - Charlotte
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Bruce S.
Dec 27, 2025
Verified reviewGreat service by lauren
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Bruce, Thank you! I’m so glad you had a great experience. - Lauren
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Robert S.
Dec 25, 2025
Verified reviewGreat to work with Neli. Very professional and keep you updated throughout there process. Will be a repeat costumer for sure.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Robert, Thank you so much for your kind words! I’m thrilled to hear you had a positive experience and felt well supported throughout the process. We look forward to working with you again! - Neli
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Ray E.
Dec 24, 2025
Verified reviewI am grateful for the patience Amitra demonstrated. I had many questions; she answered them all. Then the indecision. Considering the great cost of purchasing these precious gems. I am satisfied with my purchase. I was informed that a ruby is the gift to give on one's 40th anniversary. Thank you, Amitra.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Ray, Thank you so much for your wonderful feedback! It was a pleasure helping you find the perfect gem for such a special occasion, and I hope your ruby makes your 40th anniversary celebration even more memorable. - Amrita
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S. M.
Dec 22, 2025
Verified reviewFrom the first time I called Lauren she was so kind, helpful and patient. I had just lost my husband and he had wanted to buy me an emerald ring for our 55th wedding anniversary. Lauren helped me make that dream come true and it was delivered in time for our 55th anniversary, where a part of my husband could still be with me even after his passing. Lauren did a fantastic job with the design of my ring. It is perfectly what I wanted and it will be cherished for a lifetime. The quality of the emerald, diamonds and setting is superb. Thank you so much Lauren. Outstanding customer service.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you so much for your kind words. It was truly an honor to assist you in creating this special ring to celebrate your 55th wedding anniversary. I’m so glad it brought some comfort and joy on such a meaningful occasion. Wishing you many cherished moments with your beautiful ring, and thank you for allowing me to be part of this very special memory. - Lauren
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An E.
Dec 18, 2025
Verified reviewLauren was attentive, smart, and took care of me though the whole process. I’m thrilled, and will cherish the pieces forever.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you so much! I’m thrilled to hear this and so happy I could help you find pieces you’ll cherish forever. - Lauren
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Rs L.
Dec 18, 2025
Verified reviewExcellent customer service! Shipment came on time and I was very happy with the jewelry.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you so much! We’re thrilled to hear you’re happy with the jewelry and that everything arrived on time. - Amrita
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J. M.
Dec 17, 2025
Verified reviewI enjoyed working with Charlotte. She kept me updated on my purchase and responded promptly. I love my emerald ring! It is of excellent quality and looks beautiful. I would definitely buy another ring from this company.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you so much for your kind words! I’m delighted to hear you love your emerald ring and that you had a smooth experience. It was a pleasure assisting you, and I look forward to helping you again in the future. - Charlotte
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P. O.
Dec 17, 2025
Verified reviewFirst of all, i am very impressed with the very prompt response and quick follow up by Ms Katherine Holt. I am so happy to receive this elegant , stunning and briliant damond and emerald necklace. Item arrived professionally packed and in a beautiful metal box I am a May baby so will keep The National Emerald Company for futures. Thank you
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you so much for your kind feedback! I’m thrilled to hear that you love your diamond and emerald necklace and that it arrived safely. It was a pleasure assisting you, and I look forward to helping you again in the future. - Katherine
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Amy L.
Dec 16, 2025
Verified reviewI am totally in love with at all of the beautiful sapphires that the Natural Sapphire Company has to offer. After extensive research, I purchased a gorgeous blue/green and a pink sapphire that will be set with a diamond in a new ring for me. Working with Lauren has been absolutely wonderful! She has the patience of a saint and worked tirelessly to ensure that I was 100% satisfied with my purchases. She reflects true professionalism, and I will definitely purchase from her again in the near future. You can't go wrong with the Natural Sapphire Company!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Amy, Thank you so much for your kind words! I’m thrilled you love your sapphires, and it was a pleasure helping you find the perfect stones. I truly appreciate your trust and look forward to assisting you again in the future. - Lauren
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Sai S.
Dec 13, 2025
Verified reviewIt was an amazing experience working with Lauren for an emerald tennis bracelet. Great customer service and attention to detail.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Sai, Thank you so much for your kind words and for choosing us! It was a pleasure working with you, and I’m thrilled to hear you had a great experience. - Lauren
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M. F.
Dec 12, 2025
Verified reviewEsperienze ottima
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you so much for your wonderful review. - Amrita
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Michael H.
Dec 10, 2025
Verified reviewI had a very good experience working with the Natural Sapphire Company for my engagement ring. They answered all my questions quickly, and the 3d model was a great asset for approving the final design. My fiancé loves the ring very much and has gotten many compliments on it, which I'd say makes it a success!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Michael, Thank you so much for your kind words! We’re thrilled to hear that your fiancé loves the ring and that the 3D model helped in finalizing the design. It was a pleasure assisting you, and we’re honored to be part of such a special moment! - Sasha
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Rick S.
Dec 9, 2025
Verified reviewExcellent. Great product and fantastic customer service. Couldn't be more pleased.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Rick, Thank you so much for your kind feedback! We’re thrilled to hear that you’re pleased with both the product and our customer service. - Amrita
Reviews displayed in chronological order
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