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Review Summary
The Natural Sapphire Company stands out for its responsive team, clear communication, and easy ordering process. Customers often describe feeling guided rather than rushed, with personal support that makes choosing a stone or custom piece feel simple and reassuring.
Delivery
"Great customer service, and sapphire delivered flawlessly! Sasha is the best!"
"Great service and my stone arrive quickly. I will definitely be using them again in the future."
"I ordered a beautiful sapphire and diamond ring and they did not disappoint! Very good communication regarding the process and delivery date."
Team expertise
"Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product…"
Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product and service! My regards 😀
"Purchased a beautiful pair of earrings. Great quality and price. Amrita was extremely helpful and professional."
"Very impressed with the Natural Ruby Co & extremely happy/impressed wit Amrita, a very professional and knowledgeable associate.....kudos!"
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Ja L.
Sep 19, 2026
Verified reviewGreat customer service, and sapphire delivered flawlessly! Sasha is the best!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Thank you so much for your kind words ,James! It was truly a pleasure assisting you, and I’m so happy to hear that your sapphire arrived perfectly. I really appreciate your trust and support! - Sasha
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Tomas V.
Sep 17, 2026
Verified reviewSite is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product and service! My regards 😀
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Thank you so much for your kind review Tomas! It was truly a pleasure assisting you. I’m so happy to hear that you found the website helpful and that you were completely satisfied with both the product and the service. Your kind words and support mean a lot to me! - Neli
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Ramon B.
Sep 15, 2026
Verified reviewThe gem stone and ring are gorgeous
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Thank you so much for your kind feedback ,Ramon! We’re delighted to hear that you find both the gemstone and the ring gorgeous. We truly appreciate your support! - Marie
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Ilya K.
Sep 13, 2026
Verified reviewVery professional , excellent service ,gorgeous jam, incredible beautiful paperwork with certificate! Thank you so much❤️
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Thank you so much for your wonderful feedback Ilya! We’re delighted to hear that you were happy with our service, your beautiful gemstone, and the certificate and paperwork provided. We truly appreciate your trust and support! - Amrita
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Ilya K.
Sep 13, 2026
Verified reviewBeautiful jam, beautiful service, very beautiful description and the paperwork and the certificate,trustworthy Company!❤️
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Thank you so much for your wonderful feedback! We’re delighted to hear that you loved the gemstone, our service, the detailed description, and the accompanying paperwork and certificate. We truly appreciate your trust and support! - Amrita
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Makenzie B.
Sep 11, 2026
Verified reviewI was in New York and was able to visit the location, Amrita pulled multiple options for what I was looking for and was super helpful and consistent with communication. Overall had a great experience working with the Natural Sapphire Company! The piece is exactly what I wanted
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Thank you so much for your wonderful review, Makenzie! It was truly a pleasure assisting you in New York and helping you explore different options until we found exactly what you were looking for. I’m so happy to hear that you love the finished piece and had a great experience throughout the process. - Amrita
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Eric R.
Sep 8, 2026
Verified reviewAmrita was extremely helpful in facilitating our vision & creation of a remarkably beautiful engagement ring in time for our wedding, which was a replacement for the original one I’d gotten my now-wife. Important to note/of equal importance is how quickly the process was expedited, and that it arrived to us with an incredibly quick turnaround time. We cannot express our gratitude enough for the seamless nature of the entire process, where Amrita was consistently available by both email & phone call, answering immediately to all messages & never an issue reaching her when needing to speak through some facet of this by phone. It is worth pointing out that this is despite the fact the stone itself (Alexandrite) was being housed on the complete opposite side of the globe in Sri Lanka, and had to navigate customs on top of everything else. The end result was a stunning ring that my wife loves, and again we could not be happier in every capacity involved with this transaction with this salesperson & company overall. We are forever grateful for Amrita & her team’s efforts in making this come to fruition in time for our wedding day, as although it also would have been just fine had it not arrived in time, we are thrilled that it ultimately did! Thanks again!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Thank you so much for your incredibly thoughtful review, Eric! It was truly a pleasure helping bring your vision to life and creating such a meaningful engagement ring for your wife. I’m so happy we were able to complete everything in time for your wedding and that the ring turned out beautifully. Your trust, patience, and kind words mean so much to me. I’m especially glad that the process felt smooth and that I could be available whenever you needed assistance. It was an honor to be part of such an important moment, and I’m thrilled that your wife loves her ring. - Amrita
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Liam F.
Sep 8, 2026
Verified reviewGreat service! Great product!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Thank you so much for your kind feedback, Liam! We’re delighted to hear that you were happy with both our service and your purchase. We truly appreciate your support! - Marie
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J. V.
Sep 7, 2026
Verified reviewI was very impressed and thankful for the open communication and availability from the team, they were very helpful with any questions and made the selection and ordering process streamlined and much more manageable, everyone I spoke with was very courteous and transparent with everything I was looking for- and ultimately I was able to source a beautiful stone made here in the USA
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Thank you so much for your thoughtful review! We’re delighted to hear that our team made the selection and ordering process smooth, clear, and manageable for you. We truly appreciate your kind words about our communication and service, and we’re so happy that you found a beautiful stone that was just right for you.
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Monte H.
Sep 6, 2026
Verified reviewSuch an amazing job from start to finish. Needed a beautiful emerald wedding set for the wife, and was able to piece together the perfect set. Even got to see how it was going to look like before it was built. They kept me informed thru the whole process and was able to get it before my wife's birthday! It was the most perfect and beautiful gift for my wife I can ever get her!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Thank you so much for your wonderful review! We’re thrilled to hear that you had such a great experience from start to finish and were able to create the perfect emerald wedding set for your wife. We’re especially happy that the process was smooth, you could preview the design beforehand, and everything was completed in time for her birthday. It means so much to us to be part of such a special gift and celebration! - Amrita
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Diane L.
Sep 2, 2026
Verified reviewI ordered a beautiful sapphire and diamond ring and they did not disappoint! Very good communication regarding the process and delivery date.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Thank you so much for your wonderful feedback! We’re delighted to hear that you love your sapphire and diamond ring and that you were happy with the communication throughout the process. We truly appreciate your trust and support! - Katherine
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Leah J.
Sep 2, 2026
Verified reviewThey match you up with a personal jeweler. I had Amrita, and she worked with me and helped me pick out the perfect stone. I would recommend and use this business again
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Thank you so much for your kind words! It was truly a pleasure working with you and helping you find the perfect stone. I’m so happy to hear that you had a great experience, and I truly appreciate your recommendation and trust in us. I look forward to assisting you again in the future! -Amrita
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Talsidia V.
Aug 29, 2026
Verified reviewI live abroad, therefore we depend on courriers to deliver the items to our country. The service received from The Natural Gemstone Co., was outstanding since the beginnig; the follow up through a proper communication is something I really appreciate. Yes, my gem arrived safely and so happy to be able to send it to design a pendant that will match my earrings I already have.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Thank you so much for your wonderful feedback! We’re delighted to hear that you had a smooth experience with our communication and international delivery, and that your gemstone arrived safely. We’re so happy it will become part of a special pendant to match your earrings. We truly appreciate your trust and support! - Sara
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David S.
Aug 28, 2026
Verified reviewThis company is legit. Our purchased Ruby/Diamond ring is absolutely gorgeous. The service provided by Amrita was impeccable, prompt, warm, and professional. Amrita ensured that my wife’s anniversary ring prep and delivery were expedited so that I could take delivery in time for our anniversary celebration. Amrita is legit and wonderful.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi David, Thank you so much for your wonderful review! It was truly a pleasure assisting you and helping ensure your wife’s anniversary ring was prepared and delivered in time for such a special celebration. I’m so happy to hear that you both love the ring. Your kind words and trust mean so much to me! -Amrita
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Julia C.
Aug 28, 2026
Verified reviewI enjoyed the experience of designing my partner's ring with Natural Sapphire Company. We started in their NY showroom where we handpicked a light green sapphire as our center stone. From there we worked remotely with Lauren to design the ring. She was extremely responsive and patient to my many requests/ changes. The provided 3D renderings and images were essential to visualize what a final product might look like. I received my ring very quickly and am happy to say that it reflects the process that went into it.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Julia, Thank you so much for your thoughtful review! It was truly a pleasure working with you and helping bring your vision to life. I’m so glad the 3D renderings and images helped you feel confident throughout the design process, and I’m thrilled to hear that you’re happy with the final ring. Your patience, trust, and kind words mean so much to me. I truly enjoyed being part of such a special project! - Lauren
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David F.
Aug 27, 2026
Verified reviewThe Natural Ruby Company did an excellent job delivering my order in a timely fashion with all the requested documentation. The salesperson guided my through the process in a very courteous and professional manner.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Thank you so much for your kind review! We’re delighted to hear that your order arrived on time with all the requested documentation and that you had a professional and helpful experience with our sales team. We truly appreciate your support and recommendation! - Amrita
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Morgan S.
Aug 24, 2026
Verified reviewThe piece came out beautiful, and exactly what was envisioned when making the piece.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Thank you so much for your kind feedback! We’re delighted to hear that the piece turned out beautifully and exactly as you envisioned. We truly appreciate your support! - Neli
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Ro P.
Aug 20, 2026
Verified reviewPurchased a beautiful pair of earrings. Great quality and price. Amrita was extremely helpful and professional.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Thank you so much for your kind words! It was a pleasure assisting you, and I’m so happy to hear that you love your earrings and were pleased with the quality and value. I truly appreciate your feedback! - Amrita
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Greg B.
Aug 19, 2026
Verified reviewEasy to use web site. Very good selection of emeralds and settings. No junk! Prices were much better than the chain jewelry stores for high quality stones and I got regular updates on the build.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Thank you so much for your wonderful feedback! We’re delighted to hear that you found our website easy to use, enjoyed our selection of emeralds and settings, and were happy with the quality, pricing, and regular updates throughout the process. We truly appreciate your support! - Neli
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T. P.
Aug 15, 2026
Verified reviewI bought a stunning emerald ring from this company and could not be happier with my purchase. The quality of the gemstone is incredible, and the entire shopping experience was absolutely perfect.
Reviews displayed in chronological order
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