stainlesscablerailing.com

Customer reviews for stainlesscablerailing.com

4.6 / 5 1

Calculated from 53 reviews obtained over the last 12 months

743 reviews since 18/09/2018

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Information stainlesscablerailing.com

  • Company

    Stainless Cable & Railing Inc.

  • Description

    The CableView® cable railing systems, cable railing hardware, and stainless steel cable feature detailed craftsmanship, factory direct value, and free estimates

  • Address

    2646 NW 29th Ave WA 98607 Camas

  • Website

    https://stainlesscablerailing.com

  • Category

    Other

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Customer reviews

  • 5 / 5 1
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    Nice wire railing.Nice to deal with.

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  • 5 / 5 1
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    Placed my last few orders with them, get great service from Aaron Cox over at this place. I always recommend.

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  • 5 / 5 1
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    Order was filled exactly as submitted and before the estimated delivery date.

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  • 5 / 5 1
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    Great product. Great customer service. Will go here again.

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  • 5 / 5 1
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    Customer service was great in processing orders and ordering additional parts and the returns.

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  • 5 / 5 1
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    I have not yet received the order; however, I had a good experience so far. Further review after I get the order

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  • 5 / 5 1
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    My cable railing was easy to order online and their customer service was spot on. Everything I needed to for my project came in an easy to assemble kit, even tool rental.

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  • 5 / 5 1
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    The ordering was easy. Followed the catalogue, and Allison helped reassure me. Nothing has been delivered or installed yet … only ordered 2 days ago

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  • 5 / 5 1
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    Fast shipping. High quality railing parts. Perfect match for my deck.

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  • 2 / 5 1
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    Departure good quality but overpriced salesman shorted me 21 parts I ain’t up buying at a local Piedmont fastener thank God they had them

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  • 5 / 5 1
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    Travis Holliday was extremely helpful in creating the order for materials for my deck railing. The final product was great!

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  • 5 / 5 1
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    great product and customer help with descriptions and getting just what I needed.

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  • 5 / 5 1
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    Allison is very professional.

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  • 5 / 5 1
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    Products were easy to install, made in USA, seem very durable and high quality. Best of all they look great.

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  • 5 / 5 1
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    Always very helpful, great service!!

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  • 5 / 5 1
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    The SC&R tech rep helped me turn my stair railing idea into a workable order. The back and forth by phone and emails to confirm all the details went smoothly. My order was filled in just a few weeks and all the items were received in good order.

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  • 5 / 5 1
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    I couldn’t be happier with the products and service, I have use them on multiple projects the hardware is excellent and cable is premium and if I have any questions they resolve any issues at once without any trouble, I’m a general contractor doing multi million dollar projects in the Texas hill country I will continue to use this product as long as I am in business.

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  • 5 / 5 1
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    Easy navigation on the website, accurate product description, easy ordering and rapid delivery!

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  • 5 / 5 1
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    Product is top-notch. Service was outstanding. Much better than others I contacted. Very highly recommend!

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  • 5 / 5 1
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    great

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  • 5 / 5 1
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    Selected items I thought I wanted. After placing my online order they called me to verify the exact components that I needed. Which in fact were slightly different than what I thought. All items arrived in a timely manner and exactly what I needed.

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  • 5 / 5 1
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    Great experience!! Highly recommend.

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  • 5 / 5 1
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    I was assisted from first phone call throughout the entire process by Hayden Couch. He was attentive, professional and extremely thorough! I would highly recommend the company and contacting Hayden if you want excellent service.

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  • 5 / 5 1
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    Hardware was well made and straightforward to install.

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  • 5 / 5 1
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    Great company to work with... Always responded to our questions and worked with us to get our materials out to us...

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  • 4 / 5 1
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    very hepful on design , and very timley on the order.

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  • 5 / 5 1
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    Helpful to deal with. Product was good.

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  • 5 / 5 1
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    My package was obviously delivered to the wrong address, I mentioned this to SC&R and they promptly sent out a replacement without me even having to ask. Great service and happy with the product.

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  • 5 / 5 1
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    Great customer service

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  • 1 / 5 1
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    the 40 dollar 1/8th inch die I bought does NOT work with the 1/8 in fittings / deck plates/ cables that I bought the die to work with....... Ive done hundreds of 3/16ths cables and end kits with the same crimper and never had a problem. Im having to flat crimp by turning the die backwards... Not professional looking and not stoked..

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  • 5 / 5 1
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    This Cable & Railing system is everything I was hoping for and more. Straight forward instructions and help from the company.. I would recommend this system to anyone who wants an elegant look a little outside the box. Its Great!!!!! John

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  • 5 / 5 1
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    The components were both easy to order and easy to use. The final product looks sharp.

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  • 4 / 5 1
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    I was able to find the cable cutters I wanted on the website, it arrived in the time that was specified, and the product worked as desired.

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  • 5 / 5 1
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    I was just doing a cable swap on a customers decks and one of the ends was missing so I had to order one from SC&R. The shopping experience was excellent and the shipping was quick. The part was very expensive although I realize it is stainless steel.

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  • 5 / 5 1
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    Very good

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  • 5 / 5 1
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    got some bad parts and they got me replacements in record time. These people do a great job

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  • 5 / 5 1
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    Great quality and looks amazing! Very helpful and responsive customer service as well!

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  • 4 / 5 1
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    We are happy with the quality of our order. It was packed well and arrived quickly in great condition. Installation was challenging as it was installed on a curved and slightly elevated sidewalk. Had to cut the post-to-post brackets and handrails at multiple angles…very challenging! We weren’t informed that we might need different brackets when we placed our order. Also, it’s annoying that the weep holes weren’t done at the factory. But we are pleased with the end result.

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  • 5 / 5 1
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    The stainless steel hand rail was shipped complete in a timely fashion. The package included complete instructions, parts including the drill bit for stainless plus the epoxy for attachment of the handrail return ends. A+ service and product.

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  • 5 / 5 1
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    I ordered from Canada. I depended on SS Cable's advice, thoroughness and honesty. I got the beautiful, low care deck railing I wanted, that does not interfere with the view. Thank you SS.

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  • 5 / 5 1
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    A high quality product! Great website and live support made the design and ordering process easy. Detailed installation instructions gave me confidence and the result is excellent.

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  • 5 / 5 1
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    Estimator was excellent, estimate was complete, timing of order and delivery was excellent

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  • 5 / 5 1
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    The whole process was excellent and expedient. The quality and value is excellent.

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  • 4 / 5 1
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    Very well packaged with good step by step instructions.Shipping costs seemed to be extremely expensive.Could have used some extra plastic post inserts as they can break during insertion.Maybe a new tool ?

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  • 5 / 5 1
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    Customer service was excellent. I was able to get a design, estimate, and invoice all in one afternoon. Parts arrived quickly with no damage.

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  • 4 / 5 1
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    Although my order took about 2 months to be processed, fabricated and shipped out, everything arrived perfectly packaged and complete down to the last nut. The only issue was that the company had recently changed suppliers for their terminal post stock and the walls of the new tubes were considerably thicker, so that none of the post caps and other parts fit into the posts. The size differential was too large for filing or grinding so I had to send back all the original terminal fixtures for reworking. When the 10 parts came back only 1 now fit, but I was able file down 3 more to work. The remaining 6 parts needed to be turned down on a lathe, which the company arranged to have done. These misfits caused weeks of delay and frustration on the project, BUT I have to say the problem was handled very well by the fabrication department manager. Lots of sincere apologies and prompt action to make sure the issue was resolved as quickly as possible. The project is now done and looks fantastic.

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  • 4 / 5 1
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    Overall, I was very happy with the finished project. It was quite cumbersome to complete, needing a different set of tools for each step of the project, but that is expected in most complicated endeavors. The customer service was great and each time I had a question or problem, it was taken care of with a quick email or phone call. Only minor pain for me was that the order came relatively "stingy" in that nuts and bolts and other necessary bushings or washers and such were counted to the very last piece and there were no extras in most cases. There was no room for a lost piece or something damaged during application. I had to ask for (and sometimes pay for) a few extra screws or nuts/bolts and bushings, etc. In the long run, it was a long journey, but well worth it now that I can enjoy the finished product.

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  • 5 / 5 1
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    All parts were available in short order and the staff were really helpful. Would order from this company again and recommend to others.

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  • 3 / 5 1
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    the lead time was incredibly long the first time we ordered. once we received that package, there were several pieces missing. Because of that we had to wait for a few more weeks for the "overnighted" materials. The end product was great, but the process getting there was rather frustrating. Partly due to the supply chain issues but partly because of company oversight.

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  • 5 / 5 1
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    We have been quite happy with our dealings with SC&R. Every item was extremely well packed so there was practically no chance that any part of the order is damaged in shipping. We have finished our deck railing project and are very happy with the results.

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  • 5 / 5 1
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    Fantastic company. Quick quote and reasonable from the six quotes obtained. Shipped right on time across country to Vermont. Every item was accounted for. High quality and looks absolutely fantastic. Highly recommend this company. Pam

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  • 5 / 5 1
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    We put a SC & R cable railing in our kitchen along the opened stairway to the basement. Great look. People love it. The design process was pretty easy and our rep was great to work with regarding explaining options and ensuring we got all the parts needed. Definitely would go with SC&R again!

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  • 5 / 5 1
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    Our customers love this product, customer support is great and products are high quality.

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  • 5 / 5 1
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    Precision work and excellent quality!

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  • 5 / 5 1
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    Our fab shop's first experience with cable railing. These people made it very easy to do. Will use again as cable jobs come up !

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  • 5 / 5 1
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    Completely met our expectations!!

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  • 5 / 5 1
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    There were a couple of small hiccups in getting my order. Their customer service people were fantastic sorting things out.

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  • 5 / 5 1
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    Great products. We were able to make it work, will use them for outdoor project.

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  • 5 / 5 1
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    Very knowledgeable and courteous. Assisted me in working out a solution and provided great advice. The package was handled quickly in their factory shipped quickly. Instructions included made this a simple task their website has loads of great how to’s and product info. Great supplier.

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  • 5 / 5 1
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    The SC&R website and sales team were excellent. I will not hesitate to work with them again

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  • 5 / 5 1
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    They were very responsive over several iterations of design. Layouts were easy to understand and accurate. Haven't installed the product yet but don't expect any issues as their guidance has been superb.

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  • 5 / 5 1
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    The product is excellent. The people are great to work with. The price is very reasonable and they were extremely flexible with delivery vs pickup options for a local buyer (Portland Area). I'd highly recommend and definitely do business again.

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  • 5 / 5 1
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    The company was excellent to work with. They helped me understand the options available to me, what questions I needed to clarify with my contractor and then they delivered my order on time and as promised. Very pleased.

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  • 5 / 5 1
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    This is an awesome product. I get compliments on it everytime someone new sees it. Invest in the tools! The right cutter and crimper make the installation easy and repeatable. I have done out lake house and our home. Ditch the spindles and all that painting.

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  • 5 / 5 1
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    I am totally satisfied with services and products received with each order. All of the people that I interfaced with were friendly and helpful with regard to both planning my job with available product and picking up of my orders.

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  • 5 / 5 1
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    Everyone was very helpful in answering all of my questions. I received a few suggestions that will make my job much easier. Thanks for the help.

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  • 5 / 5 1
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    HIGHLY RECOMMEND THIS COMPANY. I HAVE A TOTAL OF THREE DIFFERENT STAINLESS STEEL RAILING/GATE PROJECTS. OBE IS FULLY COMPLETE AND TWO STILL IN PROGRESS. THEIR ARE THE MOST HELPFUL, ATTENTIVE AND CARING COMPANY. I HAVE HAD THE EXTREME PLEASURE TO WORK WITH GRACE. SHE IS BEYOND WORDS. HER CONTINUED ASSISTANCE, RECOMMENDATIONS AND FOLLOW THROUGH IS AMAZING. I CAN'T WAIT UNTIL THE FINAL TWO PROJECT ARE COMPLETE BECAUSE MY HOME WILL JUST POP AND SHINE. SO HIGHLY RECOMMEND THIS COMPANY.

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  • 5 / 5 1
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    The SC&R rep, Travis, provided a very detailed quote. When I decided to go with SC&R, the order, production and delivery process went smoothly. My new railings look great.

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  • 5 / 5 1
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    SC&R products are top notch and are packaged for shipping with high attention to detail. My sales rep Aaron took good care of me when I needed something. It`s so wonderful to look out onto the deck and see right through the railing to our own little nature preserve in our back yard. We`ve had nothing but high remarks from family and friends who have been over. Being a fairly large deck at 18 X 25 ft. plus 9 steps I was concerned about taking on the cable railing myself, but once I got started the project went pretty smooth. Looking forward to a virtually maintenance free deck and railing !!

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  • 5 / 5 1
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    Every aspect was very well done including packaging the help on website and quality of product. had to be very careful since there were no extra pieces of hardware if thy were lost or damaged.

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  • 4 / 5 1
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    Faster than expected delivery. The materials were all there. It was a little difficult hand picking all the items needed for the job, since it was my first cable rail install. I hesitated to ask their design team to help because I didn’t want to wait longer and paying more. I don’t know that that would have been the case but the details about what the design process costs were unclear.

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  • 3 / 5 1
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    For the most part, it has been an OK experience working with SC & R. We did have issues as far as having the order delivered and tracked in the beginning and my biggest problem could have been avoided if one of the sales reps could have informed us that SC & R could have drilled all the stair posts (16) as long as we provided the necessary information to do so. Now, we had to find a local machinest to drill all 16 posts costing us over $1,000 which we didn't incorporate into our cost. We also needed to provide shop drawings for the machinest which took over a week to complete.

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  • 5 / 5 1
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    Good product

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  • 4 / 5 1
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    all is good, but they are a little stingy with the nuts and bolts and grommets, etc. everything is done by exact count to do job, but if you strip a thread or damage those pain in the butt grommets, you are out of luck. they do not give extras on anything like most companies and you wind up asking for more. sometimes you have to pay for the extras just to get the job done. then there is down time while you wait for deliveries.

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  • 4 / 5 1
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    Ordering was easy customer service was easy Only complaint was I was not informed of some of the items were on backorder and had to call to find out this information. Then had to email to get the backorder sent.

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  • 5 / 5 1
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    Great customer service

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  • 5 / 5 1
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    I was very pleased from the service and phone interaction. Soon I will be ordering a large order following the test items I ordered earlier. Thank you for your service and phone help.

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  • 5 / 5 1
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    Ordering was easy, the staff is great, and the directions were very clear. We couldn’t be happier and plan to order again for our next deck project.

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  • 5 / 5 1
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    Not only is this a great product as far as design and quality of materials, the technical advice from design through installation was always just a phone call away. I highly recommend this company and product. I would use them again.

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  • 5 / 5 1
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    From start to finish our experience with Stainless Cable Railing has been fantastic. My husband had extensive calls with them to ensure we had absolutely everything accurately measured and had everything we needed. We had two custom gates made to which were done after we had installed the cable railing to ensure the measurements were accurate. I highly recommend using this company, great quality, great price and very timely.

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  • 5 / 5 1
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    Very helpful on all my questions, ordering and details. I would recommend a more detailed hand out on installation, and emphasis on important details that must be adhered too, and why specific items are needed and how they connect. this would greatly enhance the install process, and help the home install warrior get the job done with ease. Love the product and how it finally looks. 5 stars.....

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  • 2 / 5 1
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    Took way to long! Somehow my paid product was misplaced. Then had to be made, had to be powder coated. Shipping took its sweet good old time. Product should be made in different lenghts and available for customer to choose. All the products have been good. Disappointed in being over looked for months.

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  • 5 / 5 1
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    Accurate, excellent, fast customer service and very high quality product. Will be ordering from them again soon!

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  • 5 / 5 1
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    Wonderful experience. I've never installed this style railing before and Allison @ SC&R was excellent from start to finish. She was very professional and answered all my questions before and including after the sale during the actual installation. We will definitely use them again on our next railing project.

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  • 5 / 5 1
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    I received exactly what I ordered and was in a timely fashion

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  • 5 / 5 1
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    great service and a great product

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  • 5 / 5 1
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    Excellent service & response time.

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  • 5 / 5 1
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    We were looking to update our old wooden deck with composite decking and stainless steel cable railings. I found SCR online, and sent in a request for a quote. In a timely fashion they replied back to me with requesting the information they needed to quote the job. I got that for them, and within a few days I received a detailed quote for our new railing system. The price (with delivery) was ~20% less then ordering at a local material supply store, and their lead time was much better. I ordered from SCR and received the order within the lead time that they quoted. My contractor was very happy with the product, and had no troubles installing the railing. We have more work to do next year and we will be sure to use SCR for the railing portion of that project.

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  • 5 / 5 1
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    Products were good. Customer service very helpful. Have/will order again.

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  • 5 / 5 1
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    Great product! Great service!

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  • 5 / 5 1
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    Great company, high quality at a great price ! Easy to ordering and fast delivery .

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  • 5 / 5 1
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    The process from order to shipping was clean and efficient, no run-around. When we made a mistake and needed to buy more hardware, they shipped it out immediately. Definitely would use them again.

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  • 5 / 5 1
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    Excellent product

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  • 5 / 5 1
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    I really like the product that this company provides and the customer service they are awesome

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  • 5 / 5 1
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    Great company to do business with

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  • 5 / 5 1
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    Really like the black oxide coating. Something I could not find locally.

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  • 5 / 5 1
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    Excellent customer service and product quality. Very responsive to our custom requirements, and at considerable cost savings over one other company (which will remain anonymous) whom we had to basically argue with to quote our design specs. Additionally the favorable pricing from SC&R included all the tools we needed to cut and crimp the cables, as well as detailed instructions for installation. What's not to like?

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  • 5 / 5 1
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    Everything came carefully wrapped and well packaged. The building inspector was amazed at how sturdy it was. Now my view of the back yard is unobstructed and I love it

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  • 5 / 5 1
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    ...quick and accurate response to quotation/layout changes. it was a pleasure working with SC&R

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  • 5 / 5 1
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    I ordered the jig for drilling holes on an angle. I used it on a 4x4 pre-treated post, 33 holes I drilled. It worked out very well and I was very happy with the quality.

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