Customer reviews

• 5 / 5 1

  

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  Easy to navigate

  Review of 4/12/19, following an experience of 3/30/19 by MORGAN F. *

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• 5 / 5 1

  

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  Swatch - still in love with you after 35 years! Easy to find replacement band and it gave my old swatch new life.

  Review of 4/12/19, following an experience of 4/1/19 by JULIANNE S. *

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• 5 / 5 1

  

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  Easy to navigate.

  Review of 4/12/19, following an experience of 3/30/19 by JUDSON M. *

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• 5 / 5 1

  

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  Easy to shop and check out.

  Review of 4/12/19, following an experience of 3/30/19 by MARCEL M. *

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• 5 / 5 1

  

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  I love supporting swatch... A lot of ppl can’t afford luxury Swiss watches... So it’s a honor and privilege to support swatch

  Review of 4/12/19, following an experience of 4/1/19 by JASEN H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Swatch is the only watch company that makes a variety of fun watches that works well and is durable. I use my swatch watches as an accessory to my wardrobe. They have unique styles and always come up with wonderful colors and patterns. They truly make life colorful.

  Review of 4/12/19, following an experience of 3/30/19 by ELISA G. *

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• 5 / 5 1

  

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  Excellent

  Review of 4/12/19, following an experience of 3/31/19 by ALYSSON U. *

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• 4 / 5 1

  

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  Kind of confusing....too many different black watch bands......

  Review of 4/12/19, following an experience of 3/31/19 by PRISCILLA C. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  In general I liked the clock, but what I do not like is that I thought it was made of glass and it is plastic very easily grated!

  Review of 4/11/19, following an experience of 3/27/19 by ADELL W. *

  *Pseudonymized data at the request of the author

  Answer by shop.swatch.com

  

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  Thank you for letting us know your experience with Swatch. The face of the Swatch watch is made of a synthetic glass which is easily polished and very durable. We maintain strong quality control standards on our materials and are always happy to hear what our customers think. Thanks again and we hope you enjoy your new Swatch watch.

• 5 / 5 1

  

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  Everything was great. The shipping was super fast and the card said exactly what I wrote. Always a great experience,

  Review of 4/11/19, following an experience of 3/25/19 by JORDYN H. *

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• 4 / 5 1

  

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  Well, it’s my first time to use it, I think it’s ok

  Review of 4/11/19, following an experience of 3/24/19 by JACINTHE G. *

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• 5 / 5 1

  

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  Site easy to use, quick delivery

  Review of 4/11/19, following an experience of 3/26/19 by BREANNE L. *

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• 5 / 5 1

  

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  Great selection, easy to use

  Review of 4/9/19, following an experience of 3/24/19 by SAVANNA W. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  Reasonable to navigate although it could have additional search features/categories to narrow down the search. For instance, watches with "second hands, traditional numbers vs indices, markings for individual minutes etc.

  Review of 4/9/19, following an experience of 3/27/19 by DELL C. *

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• 5 / 5 1

  

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  Excellent service!!!!!

  Review of 4/9/19, following an experience of 3/27/19 by CHARLIE L. *

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• 5 / 5 1

  

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  Easy to navigate

  Review of 4/9/19, following an experience of 3/20/19 by REMINGTON J. *

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• 5 / 5 1

  

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  ‘‘Twas easy to order a Swatch battery from a sweet rep via phone. “

  Review of 4/8/19, following an experience of 3/20/19 by SABRINA C. *

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• 5 / 5 1

  

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  Fast shipping

  Review of 4/8/19, following an experience of 3/22/19 by ERICH C. *

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• 5 / 5 1

  

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  I love swatch

  Review of 4/7/19, following an experience of 3/21/19 by ROSIE S. *

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• 5 / 5 1

  

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  It was easy to access.

  Review of 4/7/19, following an experience of 3/25/19 by KELLI L. *

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• 5 / 5 1

  

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  I received my order really quickly.

  Review of 4/7/19, following an experience of 3/26/19 by FREEDA C. *

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• 5 / 5 1

  

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  Quick Easy.

  Review of 4/6/19, following an experience of 3/26/19 by ANDRES T. *

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• 5 / 5 1

  

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  Always love my SWATCH WATCH! New colors and skin. Lovely and feels very nice on.

  Review of 4/6/19, following an experience of 3/26/19 by BROCK O. *

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• 5 / 5 1

  

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  Swatch is all about standing out. It’s product line, their attention to detail and service. One of a kind.

  Review of 4/6/19, following an experience of 3/26/19 by BERNIE O. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  My first watch ever was a a Swatch. It was reliable. It was hip. I’m 32 years old and I still get myself a new swatch every year for my birthday.

  Review of 4/6/19, following an experience of 3/26/19 by EMIE G. *

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• 5 / 5 1

  

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  Great product

  Review of 4/6/19, following an experience of 3/25/19 by ELISABETH B. *

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• 5 / 5 1

  

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  I was surprised how inexpensive my band was to replace. Yay, free shipping and it came very quickly!

  Review of 4/5/19, following an experience of 3/25/19 by JERMAINE B. *

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• 5 / 5 1

  

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  great love swatch

  Review of 4/5/19, following an experience of 3/23/19 by TAVARES B. *

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• 5 / 5 1

  

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  amaizing service

  Review of 4/5/19, following an experience of 3/24/19 by SHEILA K. *

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• 5 / 5 1

  

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  Very easy to order from.

  Review of 4/5/19, following an experience of 3/18/19 by JUSTEN G. *

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• 5 / 5 1

  

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  Excellent

  Review of 4/5/19, following an experience of 3/25/19 by JEANETTE H. *

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• 5 / 5 1

  

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  I just love swatch! :)

  Review of 4/4/19, following an experience of 3/18/19 by BERENICE H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  MAtches my personallity!

  Review of 4/4/19, following an experience of 3/16/19 by GLEN M. *

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• 5 / 5 1

  

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  Easy to,shop,and find nice products.

  Review of 4/4/19, following an experience of 3/15/19 by REVA Q. *

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• 5 / 5 1

  

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  Very easy to order online.

  Review of 4/4/19, following an experience of 3/17/19 by KAREEM D. *

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• 5 / 5 1

  

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  Quick free delivery and a great product.

  Review of 4/4/19, following an experience of 3/15/19 by MARJOLAINE B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  excellent

  Review of 4/3/19, following an experience of 3/17/19 by ERA B. *

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• 5 / 5 1

  

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  I enjoy the ease of being able to purchase additional straps or other accessories on the Swatch.com.

  Review of 4/3/19, following an experience of 3/21/19 by SHERWOOD B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Great service. Shipped very quickly

  Review of 4/2/19, following an experience of 3/22/19 by NATHANIEL R. *

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• 3 / 5 1

  

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  The photographs are really great. I like the 360 view ability. The site overall loads a little slowly. Also, to get some perspective on how it looks/sizes on the wrist, it would be nice to see photographs of the swatches on a hand model.

  Review of 4/2/19, following an experience of 3/21/19 by ANIYAH M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Great service and speedy delivery!!!

  Review of 4/2/19, following an experience of 3/20/19 by FLETCHER K. *

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• 5 / 5 1

  

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  good phone assistance and timely reply

  Review of 4/2/19, following an experience of 3/19/19 by LILLY H. *

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• 5 / 5 1

  

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  Got what I want in time

  Review of 4/2/19, following an experience of 3/20/19 by FILIBERTO S. *

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• 5 / 5 1

  

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  Easy to shop

  Review of 4/2/19, following an experience of 3/21/19 by CHAUNCEY K. *

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• 5 / 5 1

  

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  Great experience! Love the product! Fast shipping!

  Review of 4/2/19, following an experience of 3/20/19 by ERWIN R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I bought a Flik Flak for my nephew. He will love it!

  Review of 4/1/19, following an experience of 3/19/19 by FLETCHER H. *

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• 5 / 5 1

  

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  This was an easy shopping experience.

  Review of 4/1/19, following an experience of 3/13/19 by MYRTIE O. *

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• 4 / 5 1

  

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  Had to settle with was available

  Review of 4/1/19, following an experience of 3/13/19 by ELLIS H. *

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• 5 / 5 1

  

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  Excellent and easy to use!

  Review of 4/1/19, following an experience of 3/14/19 by KATTIE R. *

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• 4 / 5 1

  

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  The many options are easy to search for.

  Review of 3/31/19, following an experience of 3/8/19 by MATTEO K. *

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• 5 / 5 1

  

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  Easy to navigate around.

  Review of 3/31/19, following an experience of 3/18/19 by GIOVANNI J. *

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• 5 / 5 1

  

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  My 9-year-old daughter loves it!!!

  Review of 3/31/19, following an experience of 3/19/19 by KIARRA U. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Absolutely Loved the watch ordered it on Saturday was mailed out Monday got it Wednesday love ordering from swatch

  Review of 3/31/19, following an experience of 3/16/19 by MARGOT G. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  The transaction was very easy. Initially, the store was out of the watch I wanted, but they offered a way for me to be contacted by email when the product was in stock. I ordered and the watch was shipped to the West Coast quickly (less than a week) and the watch was on my wrist.

  Review of 3/30/19, following an experience of 3/18/19 by WILLIS G. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I was very attached to.my swatch. On my last trip I pulled out the stem too far. I had purchased this watch in Austria over 5 years ago. The swatch had strong sentential value. I was sad to have broken it. By looking at the year it was mad, to my delight and shock, I found it and realized that I could still order it. Thank you so much for helping me be a very happy customer. You put warmth back in my heart. How far back do you keep the swatches you design. Should I buy a couple more????

  Review of 3/30/19, following an experience of 3/15/19 by BAYLEE S. *

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• 5 / 5 1

  

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  Simple and easy

  Review of 3/30/19, following an experience of 3/19/19 by CLEMENT R. *

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• 5 / 5 1

  

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  The watch was a gift- she loves it!

  Review of 3/29/19, following an experience of 3/15/19 by JUDGE M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  It was easy to choose and order the watch. The order came quickly.

  Review of 3/29/19, following an experience of 3/15/19 by PIERRE M. *

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• 5 / 5 1

  

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  Fast shipping, good packaging. It took me some time to find the option to view the products by their size.

  Review of 3/29/19, following an experience of 3/17/19 by LEON R. *

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• 5 / 5 1

  

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  Easy to navigate

  Review of 3/29/19, following an experience of 3/16/19 by LAWRENCE R. *

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• 5 / 5 1

  

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  I was cruising the watches then noticed the sunglasses and realized I needed The Eyes of Aretha. While I was checking out, Affirm offered to let me pay in thirds with no interest. Why not, said I? and voila, it was so. So easy and painless. I've put a "few" watches in favorites for my next Affirm-financed purchase. Thank you. ps - the sunglasses are great

  Review of 3/29/19, following an experience of 3/16/19 by ELENOR W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Small. Lightweight. Easy to read. White numbers and hands. Discrete. Purchased one for a friend who admired mine.

  Review of 3/29/19, following an experience of 3/16/19 by LOGAN H. *

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• 5 / 5 1

  

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  Amazing quality as always, been a fan since high school 1986! Live all my Swatches.

  Review of 3/29/19, following an experience of 3/17/19 by ISOBEL R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  It was easy to find the watchband I needed to replace my broken one. The price was reasonable and included free shipping. I ordered on a Sunday night and product was delivered on Tuesday afternoon, which was incredibly quick.

  Review of 3/29/19, following an experience of 3/18/19 by IVA D. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I have been a Swatch wearer since the 1980’s. At one time owned over 1600 of them. They are a great time piece that is available in any style you are looking for.

  Review of 3/29/19, following an experience of 3/14/19 by KADE Q. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Beautiful watch. Shipping was super fast and it came well protected in the box. Swatch is my go to for watches and I will always and forever remain loyal customer.

  Review of 3/28/19, following an experience of 3/15/19 by SIMONE D. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  I don't understand why the site contains all of the watches that are sold out. It makes choosing a watch so much more time consuming. There should be a filter option that says "show only watches available for purchase." I don't really care if swatch has a bunch of cool designs -- if I can't buy them! It makes the consumer feel as though they are purchasing from the "left-overs," the not so great designs that others didn't want. I realize there is a notify me when this is available button or some such nonsense, but when I need to buy a watch, it's for today, not for some undisclosed time in the future. I bought the swatch because I remember from 30+ years ago that it was a pretty reliable watch... for those who buy them as fashion accessories I can understand that they may want to know when a certain watch becomes available, but not me.

  Review of 3/27/19, following an experience of 3/12/19 by LEMPI W. *

  *Pseudonymized data at the request of the author

  Answer by shop.swatch.com

  

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  Thank you for taking time to let us know of your experience on the Swatch website. We apologize that the site left you feeling that way about the available items, luckily we do re-stock items pretty quickly and usually on a weekly basis. If you really like a specific watch you can leave your e-mail to be notified as soon as the item is re-stocked to ensure you are able to secure one. We love to hear feedback from our customers and are definitely making note of your suggestion to offer a filter with that ability. Thanks again and we hope to see you again soon!

• 1 / 5 1

  

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  i ordered my swatch a very long time ago, i still havent recieved it even after contacting swatch about it.

  Review of 3/22/19, following an experience of 3/3/19 by RAE B. *

  *Pseudonymized data at the request of the author

  Answer by shop.swatch.com

  

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  Thank you for taking time to let us know of you experience with Swatch. We are sorry to hear that the carrier unfortunately did not make the delivery correctly. We see our Sales Support team was able to act quickly and begin the process of investigation with the carrier. We appreciate your patience during this process and will make sure that we correct the situation. Thanks again and have a great day.

• 1 / 5 1

  

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  Ordered products online and did not get delivered at all. When asked about the product delivery I was asked to wait for investigation which has no end date of completion.

  Review of 3/22/19, following an experience of 3/11/19 by MARCELINO B. *

  *Pseudonymized data at the request of the author

  Answer by shop.swatch.com

  

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  Thank you for taking time to let us know of you experience with Swatch. We are sorry to hear that the carrier unfortunately did not make the delivery correctly. We see our Sales Support team was able to act quickly and begin the process of investigation with the carrier. We appreciate your patience during this process and will make sure that we correct the situation. Thanks again and have a great day.

• 2 / 5 1

  

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  I found it very difficult to find a replacement watch band for the watch I have. I've twice ordered the wrong thing because there's not a clear way to search for bands that will match up with the model number of the watch I have. (I'd go to a physical store instead, but there's not one near where I live and have to wait for the infrequent times I travel.)

  Review of 3/13/19, following an experience of 2/9/19 by ALBIN H. *

  *Pseudonymized data at the request of the author

  Answer by shop.swatch.com

  

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  Thank you for taking the time to let us know of your experience with Swatch, we are sorry to hear that the strap you purchased did not fit the watch it was intended for. Our records indicate that one of our Sales Support agents was able to contact you and provide a return label so that you can send that strap back to us for full refund. We look forward to you receiving the correct strap for your Swatch and thank you for your continued support.

• 2 / 5 1

  

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  Good Love my watch it was so amazing to still find the same model as my old one Only issue wristband slightly to large it slips off my wrist,any suggestions?

  Review of 3/8/19, following an experience of 2/25/19 by JEROMY B. *

  *Pseudonymized data at the request of the author

  Answer by shop.swatch.com

  

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  Thank you for reaching out and letting us know or your experience with Swatch! We are happy to hear that you were able to find the same model you had before, that's exciting! With the adjustable strap you can remove links so that it fits your wrist more snug and won't slip off. We can handle this for you at a Swatch store or a reputable watch jewelry shop would also be able to adjust the strap to the right size for you. We hope this information helps and we hope you have a wonderful day, thanks again!

  Answer by Jeromy B

  

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  Most Swatch stores have closed down here in BevHills Los Angeles Century city Any others locally here. ?

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• 2 / 5 1

  

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  The watch doesn’t work. I hoe it’s not the battery .

  Review of 3/5/19, following an experience of 2/17/19 by EMMET B. *

  *Pseudonymized data at the request of the author

  Answer by shop.swatch.com

  

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  Thank you for taking the time to let us know of your experience. We are sorry to hear that your watch arrived with a possibly faulty battery. We have issued another battery to be sent to you so that you can easily switch to the new one. If that does not get the watch working please reach out to Sales Support at 1-800-879-2824 for assistance on a warranty replacement.

  Answer by Emmet B

  

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  Thank You.

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• 1 / 5 1

  

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  I asked for a watch more than two weeks ago and I still don’t receive it. I called 2 times and the never gave me a solution.

  Review of 2/28/19, following an experience of 2/8/19 by ELDRIDGE P. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  The item never arrived. One week ago I did the complain, they said its under "investigation" and nothing happen since then.

  Review of 2/28/19, following an experience of 2/8/19 by GRANT G. *

  *Pseudonymized data at the request of the author

  Answer by shop.swatch.com

  

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  Thank you for taking the time to let us know how your experience with Swatch went. We are sorry to hear that unfortunately the carrier did not make the delivery correctly but are glad to hear that our Sales Support team was able to assist in coordinating the purchase of the item via one of our Swatch stores. We hope you are enjoying your new Swatch watch and hope to see you again soon!

• 1 / 5 1

  

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  Product arrived defective

  Review of 2/28/19, following an experience of 2/6/19 by DEVANTE S. *

  *Pseudonymized data at the request of the author

  Answer by shop.swatch.com

  

  Flag

  Thank you for letting us know of this unfortunate event. We would like to correct the situation and be able to assist in getting you a working watch. Please contact our Sales Support team at 1-800-879-2824 so that we may help in ensuring a working watch is sent out to you. Thanks again and have a wonderful day.

• 2 / 5 1

  

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  The web store was very hard to use with my iPhone. It also took some work to find the kid’s watches that I was looking for.

  Review of 2/25/19, following an experience of 2/12/19 by KIMBERLY P. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  The watch just died less than 3 weeks after receiving it and which was purchased for my vacation.I am hoping it is the battery which should have been fresh when delivered. I watch less and not a happy customer.

  Review of 2/22/19, following an experience of 1/22/19 by MADISON L. *

  *Pseudonymized data at the request of the author

  Answer by shop.swatch.com

  

  Flag

  Thank you for taking the time to let us know of this unfortunate problem. We have notified our Sales Support team so that they can take action in resolving this problem for you. If you would like to follow up you can always give us a call at 1-800-879-2824 for more information. Thanks again and have a wonderful day.

• 2 / 5 1

  

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  Website was fine.

  Review of 2/22/19, following an experience of 2/10/19 by AMBER T. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Growing up as a child, we were financially unable to offered anything. I wanted a Swatch sooooo bad!! Well at 49 years old, I have one AND absolutely Love Yiou It!!!!

  Review of 2/19/19, following an experience of 2/7/19 by LUDIE L. *

  *Pseudonymized data at the request of the author

  Answer by shop.swatch.com

  

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  Thank you so much for taking the time to let us know of your experience. We are always excited when our customers receive their first Swatch watch and absolutely love it! We hope that you enjoy and we can't wait to see you again!

• 1 / 5 1

  

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  New Swatch came to me with a manufacturingflaw. Date switched every 12 hours.. Had to pay for the shipping on it's return to exchange. Never again.

  Review of 2/18/19, following an experience of 1/18/19 by GARTH W. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  I have not received my order and it’s been days and days

  Review of 2/15/19, following an experience of 1/29/19 by MAUREEN S. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Watch arrived not working

  Review of 2/12/19, following an experience of 1/29/19 by JORGE S. *

  *Pseudonymized data at the request of the author

  Answer by shop.swatch.com

  

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  Thank you for taking the time to let us know of this unfortunate experience. Checking on our notes we see one of our Sales Support specialist was able to assist in quickly getting you a prepaid FedEx label so that you can send the watch in for full replacement for a working model. We hope that once you receive this new package the watch will be in perfect working order and you will love your new watch. We thank you again and hope to see you again soon!

• 1 / 5 1

  

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  They sent the wrong product the first time. Returning for a replacement was not very easy and they refunded the first and had me buy a supposedly correct strap which was not only not correct but shipped in a ziplock bag without pins to attach it. I’m going to return again for a refund and not do business with them online

  Review of 2/8/19, following an experience of 1/23/19 by TIANA O. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  The watch was not working, I got it as a gift to my kid, turned out the battery in it was dead and I had to put in a new one. Very disappointed with the lack of meticulous attention to this simple but important detail and the lack of a spare battery in the package

  Review of 2/8/19, following an experience of 1/27/19 by ALFORD L. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  All purchases of this product are Final and unreturnable. Do not buy here. It might not fit properly to your watch like mine did. Go to a store and buy there.

  Review of 2/8/19, following an experience of 1/24/19 by MORIAH B. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Have a latex allergy and this wash gave me a horrible rash. Went to the store and could only exchange. Didn’t have a metal watch for size 6, so they gave me gift card but didn’t tell me I could not use it to purchase the stainless steel flower watch online! 😡

  Review of 2/8/19, following an experience of 1/16/19 by BOYD F. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  fun website

  Review of 2/1/19, following an experience of 1/21/19 by MARIANE P. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  The site could use a more modern interaction scheme, seems a little bit clunky although easy to use

  Review of 1/22/19, following an experience of 1/11/19 by TRISTON S. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  There is little to no information about the products and accessories for replacement.

  Review of 1/21/19, following an experience of 1/3/19 by ANTWON H. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  had a very difficult time completing the payment - website was not working...

  Review of 1/21/19, following an experience of 1/7/19 by BUSTER M. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  The website itself is OK, but the company did not come through on its advertised 2-day shipping. I wanted this particular watch to give as a gift, and I bought it from Swatch because of the promised 2-day shipping offer (other online stores had it for a cheaper price, but no free expedited shipping). The product shipped two days later than promised (and so was delivered two days later than promised). Swatch did not proactively inform me of the delay at any point. I had to call and ask. This sort of deceptive practice is especially annoying because companies use it as bait (banner at top of homepage: Spend $100, Get Free 2-day Shipping!) and then don't deliver.

  Review of 1/21/19, following an experience of 1/2/19 by ELAINA S. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  The options are limited. Some items were out of stock. It is not easy to figure out which band fits your watch. Poor design

  Review of 1/17/19, following an experience of 1/4/19 by BAILEE G. *

  *Pseudonymized data at the request of the author

  Answer by shop.swatch.com

  

  Flag

  Thank you for taking the time to let us know your experience with Swatch. We appreciate and take really serous our customers feedback and strive to correct all the issues that might come up. Thanks again for your valued review and we hope to see you again soon!

• 2 / 5 1

  

  Edit Flag

  Lots of options pictured, but photos are misleading regarding quality of items.

  Review of 1/14/19, following an experience of 12/30/18 by CANDELARIO L. *

  *Pseudonymized data at the request of the author

  Answer by shop.swatch.com

  

  Flag

  Thank you for taking the time to let us know of your experience with Swatch. We checked on the order and we are sorry to hear the watch you received had the uncommon malfunction with the hands not moving. We are glad to see the team took quick action in providing you with the label to return the item so we can replace and ship a new one to you. We hope you will enjoy the new watch once it arrives. We thank you again for your time and hope you have a wonderful day.

  Answer by Candelario L

  

  Flag

  Thank you!

  Show exchanges Hide exchanges
• 2 / 5 1

  

  Edit Flag

  Not impressed with site or customer service

  Review of 1/9/19, following an experience of 12/17/18 by CLARK M. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  I never received my watch.

  Review of 1/4/19, following an experience of 12/7/18 by BETSY B. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  Haven't received the watch. Almost 2 weeks.

  Review of 1/4/19, following an experience of 12/8/18 by THERESA W. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  I have not received my order. It was shipped on Dec 14. Sadly, it has been stuck in Jacksonville, FL for 6 days. What is wrong? I can’t communicate with the shipper though I have tried. This is distressing. I hope you can do something so that I can get this gift before next year. Please do not charge me for an item I have not received and may never receive. Thank you.

  Review of 1/4/19, following an experience of 12/13/18 by CORY W. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  In addition to me not being a me to program the watches.. the customer service was rude which was more reason for me to send the item back .

  Review of 1/4/19, following an experience of 12/13/18 by ROSAMOND R. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  I ordered 3 products after much effort and received my order confirmation and associated invoice. One week after I placed my order and still did not receipt shipment confirmation, I called the customer service line. I was told my order was cancelled due to inventory issues and an email had been sent before to notify me. I checked and no emailed was received. Woman said she would resend the email. Still have yet to receive said email. I was also told I would receive a refund and still yet to get that as well. Terrible!!

  Review of 1/4/19, following an experience of 12/5/18 by LUCIO B. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  Perhaps the most disappointing online transaction ever. I ordered a watch for my girlfriend as a Christmas gift. I ordered it on December 18th and paid for 2 day shipping. FedEx's website showed that a shipping label had been created, but nothing more. Christmas came and went with no watch. I called Swatch's customer service on Thursday the 27th and was told that they would have to investigate before they could refund my money. The customer service representative promised me he'd call back, but I've yet to hear from him. It's certainly that last time I'll order anything on Swatch.com

  Review of 1/4/19, following an experience of 12/18/18 by NORBERTO O. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order