Customer reviews

• 3 / 5

  

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  I love Swatch. I have bought dozens over the years. But they could be stronger. Some just stop working,or the strap cracks, or the covering of the strap peels off. The shop works fine, the product could do with some work.

  Review of 5/24/21, following an experience of 4/27/21 by A A. *

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• 5 / 5

  

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  I love swatch watches! The service is fast and efficient

  Review of 5/24/21, following an experience of 4/21/21 by A A. *

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• 2 / 5

  

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  Easy to purchase. Able to reach costomer service easily

  Review of 5/24/21, following an experience of 4/25/21 by A A. *

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• 1 / 5

  

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  Shoes finally delivered after a 10 day Delay for a Birthday present, But the Package still die Not arrive. Horrible experience. Will never order at swatch.com again.

  Review of 5/24/21, following an experience of 4/27/21 by A A. *

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• 4 / 5

  

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  Overall a good watch but for the price it could be a little better.

  Review of 5/24/21, following an experience of 4/23/21 by A A. *

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• 1 / 5

  

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  Her glass from watch is all scratched..very upsetting

  Review of 5/24/21, following an experience of 4/20/21 by A A. *

  *Pseudonymized data at the request of the author

  Answer by shop.swatch.com

  

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  Dear Sarah, Thank you for your feedback. We're very sorry to hear that crystal on your swatch watch was scratched. Our records reflect our customer service team reached out to you and offered a replacement for you. If this resolution is satisfactory we kindly ask that you submit a new review. Thank you!

• 5 / 5

  

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  Easy to navigate with useful filters that get you to a manageable selection of what you're looking for. Way ahead of the curve.

  Review of 5/22/21, following an experience of 4/25/21 by A A. *

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• 3 / 5

  

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  Free freight but 14% sales tax?

  Review of 5/22/21, following an experience of 4/25/21 by A A. *

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• 5 / 5

  

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  This is my preferred watch to wear. I bought my first Swatch back in 1992 (Still runs) and began collecting them 4 years ago. There is such a variety to choose from and the Site really became my favorite when I started using the SwatchXYou feature. Very addicting!

  Review of 5/22/21, following an experience of 4/21/21 by A A. *

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• 2 / 5

  

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  My order came late. I order this watch for a birthday and received it about 3 days after the expected delivery date. I emailed the sales department and I have not received any response to this day. I am disappointed by the customer service and by the time it took to have the watch delivered. Not a representation of anything Swiss....

  Review of 5/22/21, following an experience of 4/25/21 by A A. *

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• 5 / 5

  

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  Very Very good I like swatch

  Review of 5/12/21, following an experience of 4/18/21 by A A. *

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• 5 / 5

  

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  Nice packaging and fast shipping!

  Review of 5/12/21, following an experience of 4/20/21 by A A. *

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• 5 / 5

  

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  Amazing

  Review of 5/12/21, following an experience of 4/21/21 by A A. *

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• 5 / 5

  

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  Excelent

  Review of 5/12/21, following an experience of 4/21/21 by A A. *

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• 5 / 5

  

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  I love Swatches. I have many originals still. But I LOVE the Big Bold styles. I have too many already! They remind of the POP Swatches from the 80s in size. More grey! I love them. Do a big bold with bling in grey. I do have the black one.

  Review of 5/12/21, following an experience of 4/20/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I fell in love with the Swatch brand on Christmas morning, 1986. I got my very 1st Swatch watch from Santa. It was the Sir Swatch GB111. And i still have that same watch to this very day, along with a collection of others.

  Review of 5/12/21, following an experience of 4/22/21 by A A. *

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• 2 / 5

  

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  My battery was dead on arrival. I had to order and replace my battery myself.

  Review of 5/12/21, following an experience of 4/14/21 by A A. *

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• 5 / 5

  

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  with such a huge selection of amazing choices, the search filters really helped me narrow my selection.

  Review of 5/12/21, following an experience of 4/13/21 by A A. *

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• 5 / 5

  

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  I love all my swatch watches!!! Great price for a stylish quality watch the fits my small wrists.

  Review of 5/12/21, following an experience of 4/14/21 by A A. *

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• 2 / 5

  

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  The website has several problems: 1) In checking out (twice now) my order that was in my bag just disappeared in the process of entering my cc info, causing me to go back and find the exact one I wanted, which is no small task given your selection. 2) In searching for a watch, there's no good way to focus the search. For instance, I like the original (M) sized watch and nothing else, but when you offer to focus on size, you've given numeric sizes, not S, M, LG, XL that the watches are labeled with. And, when I figured out the size that corresponds with (M), not all the watches available in (M) showed up, resulting in me having to go through EVERYTHING... it's not as much fun as it sounds. 3) When the disappearing bag order problem occurred the first time, I wrote to Customer Service as I didn't want to do the order again. I had already entered my cc info and didn't want to keep doing that over and over again. The problem was (and I can't emphasize this enough) IT TOOK 3 WEEKS to get a non-reply from Customer Service. By that time, I shouldn't have been a "customer" anymore. If Swatch wasn't something I cared for the way that I do, I wouldn't have come back again. I'm excited to have my Swatches again, as I was an original customer from the 80's, but you're not making it easy, or FUN. The website just needs to be retooled to be user friendly and fun to use. Bonne chance!

  Review of 5/6/21, following an experience of 4/8/21 by A A. *

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• 5 / 5

  

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  Swatch is always reliable and easy. It’s a go to for me.

  Review of 5/6/21, following an experience of 4/3/21 by A A. *

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• 5 / 5

  

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  like it

  Review of 5/6/21, following an experience of 4/13/21 by A A. *

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• 4 / 5

  

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  Great variety and pricing. Wish the choices were laid out a little better but a great experience. Shipping was super fast!

  Review of 5/6/21, following an experience of 4/13/21 by A A. *

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• 5 / 5

  

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  I ordered a watch that never arrived because it was lost in the mail (the tracking number confirmed this). Swatch customer service refunded the lost item, which allowed me to repurchase watch.

  Review of 5/6/21, following an experience of 3/21/21 by A A. *

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• 5 / 5

  

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  Super fast shipping and an easy process of requesting a replacement when it initially arrived with a defect.

  Review of 5/6/21, following an experience of 3/23/21 by A A. *

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• 5 / 5

  

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  My watch was delivered very quickly. The online shopping experience couldn’t have been easier. I’ll certainly shop on the site again

  Review of 4/25/21, following an experience of 3/28/21 by A A. *

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• 5 / 5

  

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  Very satisfied with my watch, I love it!

  Review of 4/25/21, following an experience of 3/30/21 by A A. *

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• 5 / 5

  

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  Excellent

  Review of 4/25/21, following an experience of 3/30/21 by A A. *

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• 5 / 5

  

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  Fast shipping!

  Review of 4/25/21, following an experience of 3/27/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy site to navigate.

  Review of 4/25/21, following an experience of 3/31/21 by A A. *

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• 1 / 5

  

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  Boo for the online return policy. Don't purchase anything as a gift more than two weeks out unless the recipient picks the merchandise out themselves or you run the risk of being out $150 or whatever you spent on the watch. That's what I get for planning ahead I guess.

  Review of 4/25/21, following an experience of 3/21/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I love my watches . I own several!! I am always being complemented on them .

  Review of 4/17/21, following an experience of 3/27/21 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  upon my initial visit to the website, it was hard to find the purchase button. it actually gave me the impression, there wasn't an online store. I went back a few days later and stumble upon the purchase button for my product. that is when I realized it was an online shop rather than an online catalogue for products.

  Review of 4/17/21, following an experience of 3/17/21 by A A. *

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• 5 / 5

  

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  I was happy with my swatch and their fast delivery and delivery updates

  Review of 4/17/21, following an experience of 3/16/21 by A A. *

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• 5 / 5

  

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  Easy to Navigate. Found what I needed right away.

  Review of 4/17/21, following an experience of 3/21/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The site navigation was pretty good, as were the shipment updates.

  Review of 4/17/21, following an experience of 3/17/21 by A A. *

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• 5 / 5

  

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  Fast and reliable shipping from overseas

  Review of 4/17/21, following an experience of 3/8/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to deal with people were friendly and helpful

  Review of 4/17/21, following an experience of 3/21/21 by A A. *

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• 4 / 5

  

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  The watch is cute but really for kids. Small and toylike.I hope it lasts for $75

  Review of 4/17/21, following an experience of 3/17/21 by A A. *

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• 5 / 5

  

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  The site allowed for easy shopping to find just the Swatch I wanted! I appreciate the delivery updates so I could look forward to the day my item arrived.

  Review of 4/17/21, following an experience of 3/19/21 by A A. *

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• 5 / 5

  

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  Received my Swatch in a timely manner. It was delivered to my door. Quick and efficient ordering.oved the service e.

  Review of 4/17/21, following an experience of 3/22/21 by A A. *

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• 2 / 5

  

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  I had to call twice to follow up since placing the order. Never received the “item has been shipped” email. Turns out the watch I picked was not in stock, but I had no way of knowing that and there was zero communication. It was handled, but only after I reached out and I am surprised there was no proactive outreach from Swatch, so I was left wondering each day what happened.

  Review of 4/17/21, following an experience of 3/14/21 by A A. *

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• 5 / 5

  

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  easy. recommended.

  Review of 4/17/21, following an experience of 3/24/21 by A A. *

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• 5 / 5

  

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  Super easy and fast!

  Review of 4/17/21, following an experience of 3/26/21 by A A. *

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• 5 / 5

  

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  Easy to use UI.

  Review of 4/17/21, following an experience of 3/21/21 by A A. *

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• 4 / 5

  

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  It was hard to.put on cart. And it would be helpful if we can have favoritesl button or something to make selection before we decide which one to buy

  Review of 4/17/21, following an experience of 3/21/21 by A A. *

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• 5 / 5

  

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  Love it

  Review of 4/17/21, following an experience of 3/14/21 by A A. *

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• 5 / 5

  

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  It’s beautiful to have received our watches, it was a surprise for my girlfriend. The feel and look of both watches I purchased were exactly what I’ve come to expect from Swatch. 100% easy ordering and delivered on time ( yeah! ) The challenge is not amassing more Swatches namaste

  Review of 4/13/21, following an experience of 3/15/21 by A A. *

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• 5 / 5

  

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  I have always loved SWATCH since the 80;s. They're even better now! Mature yet fun, stylish yet not boring. Ordering from them is great - fast delivery and always professionally delivered. I especially love the SWATCH you can make yourself. It's a great company!

  Review of 4/13/21, following an experience of 3/17/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to use. Great pictures.

  Review of 4/13/21, following an experience of 3/13/21 by A A. *

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• 5 / 5

  

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  Everything was fine. Was easy to order and package arrived sooner than expected. Thsnks!

  Review of 4/13/21, following an experience of 3/20/21 by A A. *

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• 5 / 5

  

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  Excellent!!!

  Review of 4/13/21, following an experience of 3/17/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to use website.

  Review of 4/13/21, following an experience of 3/13/21 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Always impressed with Swatch's innovation. But would not have purchased it if I knew hands do not illuminate in the dark

  Review of 4/13/21, following an experience of 3/14/21 by A A. *

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• 5 / 5

  

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  A Customer service!!!

  Review of 4/13/21, following an experience of 3/11/21 by A A. *

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• 1 / 5

  

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  The item was shipped back to sender saying deliver address was incorrect. It was not.

  Review of 4/13/21, following an experience of 3/12/21 by A A. *

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• 5 / 5

  

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  I wore Swatch in the eighties as a kid in elementary school forty years ago. I was feeling nostalgic for art le monde a la Swiss and decided to see what ever became of Swatch. Once landing upon the Web site I was stoked that Swatch was still around.

  Review of 4/13/21, following an experience of 3/14/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I found the site easy to navigate and since I knew exactly what I wanted I could go right to it and place my order.

  Review of 4/13/21, following an experience of 3/11/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Site was a little confusing at first but then it was easy peasy. Found a larger version of my very first Swatch Watch I ever owned. Once again I own 3 Swatch Watches.

  Review of 4/13/21, following an experience of 3/15/21 by A A. *

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• 5 / 5

  

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  A

  Review of 4/4/21, following an experience of 3/13/21 by A A. *

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• 5 / 5

  

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  Clear, colorful, easy to search, buy, pay, etc. Love the site!

  Review of 4/4/21, following an experience of 3/11/21 by A A. *

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• 5 / 5

  

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  Excellent service!

  Review of 4/4/21, following an experience of 3/11/21 by A A. *

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• 5 / 5

  

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  Hope you also offer Swatches based on works from the Impressionist museum in Paris.

  Review of 4/4/21, following an experience of 3/11/21 by A A. *

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• 5 / 5

  

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  LOVE LOVE!! Swatch was a HUGE part of my prepubescent years! Lol! My entire family had at least 2 each! My favorite swatch actually had a scent! We would change the bands, wear 2 at a time, put the funky screen protectors on them, also 2 at a time!! I am super stoked to buy another one! I would also love to buy one for my 9yr old for his 10th birthday!! Anyway, LOVE LOVE!! I’m going to purchase the same Swatch but in black next week!!

  Review of 4/4/21, following an experience of 3/12/21 by A A. *

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• 5 / 5

  

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  No issues, very happy with Swatch shop.

  Review of 4/4/21, following an experience of 3/6/21 by A A. *

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• 5 / 5

  

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  Abosuletly the best online shopping experience I have had to date. Super smooth transaction , shipping was super fast for the watch in 3 days. The watch itself amazing keith Herring , wife lived it , a true work of art.

  Review of 4/4/21, following an experience of 3/11/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The site is very straight forward and easy to use and navigate. My order processed and arrived quickly. I was provided tracking info that was accurate and easy to follow as well. Thank you!!

  Review of 4/4/21, following an experience of 3/10/21 by A A. *

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• 5 / 5

  

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  Great service and fast shipping. Great communication.

  Review of 4/4/21, following an experience of 3/11/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  cool

  Review of 4/4/21, following an experience of 3/6/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent customer service, easy shopping experience, fast shipping.

  Review of 4/4/21, following an experience of 3/5/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The buying process was quick and easy and the watch arrived in a secured packaging. It is beautiful!

  Review of 4/4/21, following an experience of 3/8/21 by A A. *

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• 5 / 5

  

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  I got what i want and that's what i call doing better business.

  Review of 4/4/21, following an experience of 2/17/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Product I was searching for was very easy to find on the site. I just needed a replacement band as the one I had cracked after many years of use. Very quick delivery.

  Review of 4/4/21, following an experience of 3/4/21 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  I still have not received my order, for which the tracking information last updated 12 days ago. It’s well outside the delivery time frame at this point. I’ve tried twice to contact the shop, with no response. I tried to contact the shipping service, only to be told I had to go through the merchant to instigate a search. Given that I need to contact the shop in order to get a refund, and that the shop doesn’t answer, I’m at a loss.

  Review of 4/4/21, following an experience of 3/7/21 by A A. *

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• 5 / 5

  

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  Easy to navigate and checkout is quick.

  Review of 4/4/21, following an experience of 3/1/21 by A A. *

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• 3 / 5

  

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  I give the website 3 stars because there is no way to add a swatch to your favorites. Leaving the website and coming back to find the same swatch isn't easy.

  Review of 3/30/21, following an experience of 3/9/21 by A A. *

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• 5 / 5

  

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  Very easy to use.

  Review of 3/30/21, following an experience of 3/7/21 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  The purchase process was easy and smooth and delivery was within the promised timeframe. However, as a U.S. resident, I wish that dimensions were shown in inches as well as centimeters/millimeters.

  Review of 3/30/21, following an experience of 3/6/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very happy with my purchase

  Review of 3/30/21, following an experience of 3/4/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  All good. No delays. Prompt, nice and neatly packed.

  Review of 3/30/21, following an experience of 3/5/21 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  item returned

  Review of 3/30/21, following an experience of 2/25/21 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Website is easy to navigate.

  Review of 3/30/21, following an experience of 3/1/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  easy to work with and free shipping

  Review of 3/30/21, following an experience of 2/27/21 by A A. *

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• 5 / 5

  

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  Great watch for a kid learning to tell time. Shipping fast.

  Review of 3/24/21, following an experience of 3/2/21 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  I was supremely disappointed, as when I received the watch, the face was the size of a face for a child. It was too small and didn’t indicate that when purchased. This was my favorite watch brand from childhood and made this purchase for my birthday this year. I needed to return it, sadly. I will probably never attempt to purchase a Swatch again.

  Review of 3/24/21, following an experience of 2/21/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  it came in a discreet package and I was surprised by the box that it came in. Customer service was not needed.

  Review of 3/24/21, following an experience of 2/26/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The site was easy enough to navigate. I did have some questions about the watch band size and whether they were designated men’s or women’s. All in all the experience proved rewarding.

  Review of 3/24/21, following an experience of 2/26/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Website is very well organized and easy to navigate!

  Review of 3/24/21, following an experience of 2/21/21 by A A. *

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• 5 / 5

  

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  Love how quick it came & I just love the watch. The only thing is how the case for swatches are now. I understand it’s to save the environment but at least make it sturdy. I’ve had swatches since the 80’s & I want to be sure they stay well forever.

  Review of 3/15/21, following an experience of 2/17/21 by A A. *

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• 5 / 5

  

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  Great product and fast process timely delivery

  Review of 3/15/21, following an experience of 2/23/21 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Rapid service and delivery on time.

  Review of 3/15/21, following an experience of 2/20/21 by A A. *

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• 5 / 5

  

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  Always great with this company! Fast and professional delivery. Never an issue. Quality products. Fashionable and fun! Especially the ones you make yourself!!

  Review of 3/15/21, following an experience of 2/26/21 by A A. *

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• 1 / 5

  

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  Worst watch when I received it. Returns process is horrible. It's a disgrace for the brand

  Review of 3/15/21, following an experience of 2/11/21 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  The 2 watches are beautiful, but the delivery took forever [approx 3 weeks]. Very disappointed with the delay.

  Review of 3/15/21, following an experience of 1/27/21 by A A. *

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• 5 / 5

  

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  Good and prompt delivery.

  Review of 3/15/21, following an experience of 2/15/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I have bought many items over the years I like the ease of using the platform.

  Review of 3/15/21, following an experience of 1/26/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Smart looking watch; long lasting and great technology; online ordering and delivery hassle free.

  Review of 3/15/21, following an experience of 2/17/21 by A A. *

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• 5 / 5

  

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  Easy browse...easy add to cart....easy pay...."basta naka swatch" .....

  Review of 3/15/21, following an experience of 2/11/21 by A A. *

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• 5 / 5

  

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  Excellent

  Review of 3/15/21, following an experience of 2/15/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Fantastic. I overlooked the package in our mail room as I was expecting a smaller envelope and thought the watch had not arrived on time for the Valentines gift I was giving. Feeling disappointed I checked my phone and saw the package had in fact been delivered so I went back to the mail room and there I found a large box. Upon giving the gift to my husband we were both elated firstly by the beautiful packaging...a huge white box with red interior adorned with hearts. And the watch is a winner. My husband was delighted as was I. We loved the whole package. Thank you for this quality item and presentation.

  Review of 3/15/21, following an experience of 2/5/21 by A A. *

  *Pseudonymized data at the request of the author

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