Customer reviews

• 2 / 5 1

  

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  experience with limited ed. Darien Hirst terrible- I was checking out and suddenly system said "Sadly your cart is empty. I was on computer the second you could order and the system blew up. You Swatch had a bunch of unhappy people including me

  Review of 1/3/19, following an experience of 11/18/18 by KAELA B. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  Website always slow and cant always find what im looking for easily

  Review of 1/2/19, following an experience of 11/18/18 by LESLY P. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Swatch Watch has been and always will be my favorite watch just because their fun to wear and I get many compliments. I'm a retired airline pilot and have owned a Rolex jubilee and numerous others but I just bought the model called "Plenty of colors" I think(??) and I'm already looking at getting their alien one and another automatic, however; I haven't seen any auto's that strike my fancy. I had the Haley's Comet special addition which I lost and was very disheartened over that as I got to actually see the comet flying from Chicago to Waterloo, Iowa. Please keep sending me your catalogues as I'm one very loyal customer! John Parkin in Minneapolis, Minnesota.

  Review of 1/2/19, following an experience of 11/28/18 by LELA N. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  It was very difficult to learn the sizes of the watches on the site. It was also hard to navigate the site to find what I was looking for.

  Review of 1/2/19, following an experience of 12/11/18 by LENORA P. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Products arrived in about 1.5 week even though 2 day shipping was selected. Attempted calling to speak with customer service on 4 different occasions and was on hold for over an hour every time never speaking with anyone. Also, wrote a message to their Facebook page with order number and never recieved a reply. Was never able to obtain a tracking number and the information given to me via email was limited. Products were packaged nice and everything ordered arrived, but the customer service is lacking. Highly doubt I will ever order from Swatch online again. Just don’t trust that I would be able to speak with anyone if my product didn’t arrive.

  Review of 1/2/19, following an experience of 12/8/18 by DEMETRIS L. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  I could not return my order for a refund to the store like every other company with a brick and mortar store. It cost me $9.63 to ship a $40 watch back.

  Review of 1/2/19, following an experience of 12/4/18 by TRISTIAN C. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  I don’t recieved my order yet they lost my package

  Review of 1/2/19, following an experience of 12/12/18 by ADA D. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  I’m waiting for a refund.

  Review of 1/2/19, following an experience of 12/5/18 by NATALIE R. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  IT WOULD BE NICE IF YOU WOULD INCLUDE A FREE SHIPPING LABEL WITH AN ORDER, THEN I WOULDN'T OF HAD TO PAY OVER $12.00 TO RETURN YOUR WATCH.

  Review of 1/2/19, following an experience of 11/30/18 by ARVID B. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  the watch is nice but im bot happy coz they dekivered wrong item but decided to keep it coz its hassle for to go to post office and return

  Review of 1/2/19, following an experience of 12/5/18 by CHEYANNE R. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Unfortunately my product didn’t arrive in time

  Review of 1/2/19, following an experience of 12/9/18 by DARRON S. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Battery died 1 week after receiving the swatch. I will be contacting swatch to rectify or replace. Extremely disappointing for my daughter.

  Review of 1/2/19, following an experience of 12/11/18 by ROMAN H. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  Excellent service and a quality product.

  Review of 1/2/19, following an experience of 11/26/18 by REBEKA L. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Watch wasn’t working

  Review of 1/2/19, following an experience of 12/14/18 by JANELLE R. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  The watch is fine but the plastic strap is stiff and uncomfortable. So am sorry I bought it.

  Review of 1/2/19, following an experience of 12/15/18 by MICHEAL N. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  Had to return Sparklelight watch because it did not work. Very unhappy that it didn't work and in order to exchange it I had to pay shipping and handling.

  Review of 1/2/19, following an experience of 12/14/18 by DARRYL B. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  Ok. I was disappointed that swatch asked how my purchase was on christmas eve being these were christmas presents.

  Review of 1/2/19, following an experience of 12/11/18 by ARIC H. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  I am highly disappointed. This was an anniversary gift for my husband. Selected 2 day shipping but watch arrived a week later - after my anniversary, I was sad my surprise was ruined. If the promise of 2 day shipping is not feasible, it’s better to remove the option

  Review of 1/2/19, following an experience of 12/11/18 by INES P. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  Sorry -- I have ordered from you often for my daughter, but this year was a mess. First, I ordered a watch (in stock) and received an email that the order was processing. After "processing" for several days, I called SWATCH. It had not processed and the watch was now out of stock! So the nice person I spoke with found one at a retail store and had it shipped overnight (which I knew would turn into 2 day shipping as it was late when we spoke, but that was not a problem). The "overnight" shipping took 3 + days (arriving very late in the evening on day 3 as it was unaccounted for during transit as it arrived at a FedEx facility and was then "lost"). In the end, it arrived just in time. It is beautiful and my daughter loves it. Yes, FedEx was overwhelmed and behind schedule, but I wish SWATCH would have contacted me when they discovered it was out of stock so the delivery timeline was not so tight and nerve-wracking! I will say that I had paid for expedited shipping ($9.99) for which SWATCH reimbursed me, which I appreciated. FYI -- I had delivery problems involving other retailers, as well. I think with all the on-line shopping, retailers and delivery services are struggling. Maybe things wll be more streamlined before the next big holiday season.

  Review of 1/2/19, following an experience of 12/14/18 by LELIA K. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  poor customer service. slow delivery.

  Review of 1/2/19, following an experience of 12/17/18 by MILAN C. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  I was on line the minute the limited edition Mickey went on sale. The website said none were available. I tried every minute and throughout the next four hours. I contacted the sales department to ask if they had any of the watches for sale on the website or if they were all sold to one person. I did not receive a phone call back or explanation why when going in the website the minute their countdown clock reached 0 I was unable to purchase. Customer service could be improved.

  Review of 12/31/18, following an experience of 11/17/18 by JARED M. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Limited edition arrived damaged. Numbered container torn and plastic container broken up. Swatch will not replace it b

  Review of 12/30/18, following an experience of 11/16/18 by CASPER M. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  This is more to do with the appalling way you handled the release of the black Micky version. A lot of us waited up and watched the clock count down only to have your site either crash or actually adding watches to the basket that immediately go out of stock. I was extremely upset by this. I even heard that you released a few at a time but made no mention to this before hand. Only having 1999 of a watch that was going to be in such demand, not only by Disney fans but also Damien Hirst fans, was a rare misstep by you guys. You left a large number of extremely disappointed fans, not only the missed opportunity to own both watches but hours of trying to refresh your website and the heartbreak when it finally went out of stock. And the so called 'fans' that did get them have immediately put them on eBay. I encourage you to look at the way the fans that didn't get one are being exploited by the few that managed to get hold of one. It made zero sense why the black one had to be limited edition to such a fraction. I am a watch blogger and YouTuber, I made a video on this in my recent 'Watch News' section, I encourage you to check the comments from other very upset fans. I think you should honestly be ashamed of yourselves and consider a larger release of the black Micky one and give the true fans an opportunity to complete their collection. My Youtube channel is called 'The Casual Watch Reviewer' I hyped up your release in episode 8 of my 'Watch News' then you will see my frustration in 'Watch News' episode 9'.

  Review of 12/28/18, following an experience of 11/16/18 by DEONTE G. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Very Disappointed. Called the very next day after receiving a (Personalized) Watch for my son. The spelling on the watch was run together. Not due to the font that was used. I use different fonts every day in my career. This is a issue with the machine or program you are using. My 6 year old goes to school every day. He is told to space his letters. This was supposed to be a unique gift. I'm just completely shocked that you would not fit the problem. I went one you sit and every single name with any other two letters in spaced. Why would a printed letter r and a printed letter a be the only letters running together.

  Review of 12/12/18, following an experience of 11/23/18 by TRENT S. *

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• 1 / 5 1

  

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  Disappointed

  Review of 12/12/18, following an experience of 11/23/18 by JOCELYN S. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  I called and canceled my order but they still charged me and shipped it

  Review of 12/12/18, following an experience of 11/21/18 by MARINA M. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  It took me 4 hours to get the watch my wife wanted for Christmas. Instead of surprising here I sat In front of the computer for son long that she actually helped me order on another device - great product but horrible in the fact the website crashes

  Review of 12/12/18, following an experience of 11/18/18 by CONNOR L. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Poor

  Review of 12/12/18, following an experience of 11/17/18 by MAIYA T. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Kept waiting and the order never came. Then found out they were out of stock but never told me. Then l ordered someth8ng else and got that.

  Review of 11/30/18, following an experience of 11/10/18 by GABRIELLA K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Richard Rounsaville

  Review of 11/12/18, following an experience of 10/29/18 by REMINGTON Q. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  I cancelled this order because the product was not going to be delivered in the time as advertised on your web site and I didn’t as leaving the country and needed the watch for my trip

  Review of 11/7/18, following an experience of 10/12/18 by VICENTE S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  The associate that answered the telephone placed the order for me and that was wonderful service .. every website is different and a challenge. Received product ordered and it's PERFECT.......

  Review of 11/7/18, following an experience of 10/26/18 by GOLDEN T. *

  *Pseudonymized data at the request of the author

  Answer by shop.swatch.com

  

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  Thank you so much for taking time to let us know of your wonderful experience. We are happy to hear that our team was able to assist in placing your order with ease. Have a wonderful day and we hope you continue to enjoy your Swatch watch!

• 1 / 5 1

  

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  Was not very happy. Could not wear the watch. I was allergic

  Review of 11/6/18, following an experience of 10/24/18 by CLARE T. *

  *Pseudonymized data at the request of the author

  Answer by shop.swatch.com

  

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  Thank you for taking the time to let us know about this unfortunate problem you had. It would be our pleasure to assist you in selecting a style watch that does not have any metal to avoid reactions with your skin, our Sales Support team will contact you via e-mail for further assistance. Have a wonderful day and thank you for your feedback.

  Answer by shop.swatch.com

  

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  Thank you for taking the time to let us know about this unfortunate problem you had. It would be our pleasure to assist you in selecting a style watch that does not have any metal to avoid reactions with your skin, our Sales Support team will contact you via e-mail for further assistance. Have a wonderful day and thank you for your feedback.

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• 3 / 5 1

  

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  Just OK - it was easy enough to purchase but the delivery time was off by two days. Too bad!!

  Review of 11/6/18, following an experience of 10/17/18 by RICKY H. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  I ordered a band...fed ex left it without a signature...i emailed immediately that i woudl buy the strap from their NY branch which i did....they still insisted 5 days later in redelivering the band and charging me even though i explained it was time sensitive and went and physically bought it

  Review of 11/6/18, following an experience of 10/7/18 by AVA R. *

  *Pseudonymized data at the request of the author

  Answer by shop.swatch.com

  

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  Thank you for taking the time to let us know about this unfortunate problem you had. We are glad that the necessary steps were taken to ensure you receive your funds back. Have a wonderful day and thank you for your feedback.

• 1 / 5 1

  

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  I ORDERED A WATCH BAND AND THE WRONG SIZE ARRIVED. WHAT ARE MY ALTERNATIVES?

  Review of 11/6/18, following an experience of 10/8/18 by LINDA M. *

  *Pseudonymized data at the request of the author

  Answer by shop.swatch.com

  

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  Thank you for taking the time to let us know about this unfortunate problem you had. We are glad that the necessary steps were taken to ensure you could process that return and receive your funds back. It would be our pleasure to assist you in selecting the correct size band and our Sales Support team will contact you via e-mail for further assistance. Have a wonderful day and thank you for your feedback.

• 1 / 5 1

  

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  Efficient and easy to use.

  Review of 11/1/18, following an experience of 10/13/18 by NELLA S. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  It is impossible to figure out what replacement band I needed because the descriptions are non-existent (like the width of the band). I guessed - wrong - and now I have a band that is too narrow and I still don;t know how to find the info I need to order the right one.

  Review of 10/23/18, following an experience of 10/8/18 by TERRANCE S. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  Wanted a exact replacement of the band that I have now. After receiving the band I was suprised that the band was leather and not silicone. Disappointed

  Review of 10/12/18, following an experience of 9/26/18 by ORLO D. *

  *Pseudonymized data at the request of the author

  Answer by shop.swatch.com

  

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  Thank you for your feedback we really appreciate you taking time to let us know how we can better assist. We are sorry to hear that you were not happy with the band you selected on our website. We have a pretty large collection of colors and materials available and if ever in doubt of the specs we list materials and information in the product details. It would be our pleasure to assist in the future if you would like silicone band instead you can reach out to our Sales Support team at 1-800-879-2824. Thanks again and hope to hear from you soon.

• 5 / 5 1

  

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  easy transaction

  Review of 10/3/18, following an experience of 9/12/18 by LIZZIE S. *

  *Pseudonymized data at the request of the author

  Answer by shop.swatch.com

  

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  Thank you so much, we really appreciate the feedback! We're so happy to hear that you had a great experience shopping our site. Hope you're enjoying your new Streety Swatch watch!

  Answer by shop.swatch.com

  

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  Thank you so much, we really appreciate the feedback! We're so happy to hear that you had a great experience shopping our site. Hope you're enjoying your new Streety Swatch watch!

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• 4 / 5 1

  

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  I had no idea the product woud be plastic. In the ad for watch they play up leather band not the Plastic watch. Also I thought the amount of packaging used to mail watch was quite unnecessary. A box within another bigger box REALLY! Surely you can do something more globally sensitive and efficient. Like a lot less card board for intance. A smaller container that perhaps is easily biodegradeable. We all need to step up to the plate & do our part to maintain a healthy earth enviroment for all. Thank you, Eleanor Reed

  Review of 9/26/18, following an experience of 8/31/18 by EPHRAIM S. *

  *Pseudonymized data at the request of the author

  Answer by shop.swatch.com

  

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  Dear Eleanor, Thank you for your review. We take seriously your feedback and suggestions about our packaging. If you need assistance with an exchange we are here to help you, just reach out to us at 1-800-879-2824. Thanks again!

• 4 / 5 1

  

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  I have 30 plus Swatch watches so really love them esp Skin with regular sized face. I love my new one but can’t understand why you cant send a few batteries as I don’t live near a store and am not paying $9 plus .. I bought my watches in Vegas but no longer go. Great product but at $110 for Skin watch , including a few batteries wouldn’t be bad idea for loyal customer.

  Review of 9/26/18, following an experience of 9/6/18 by LAURIE K. *

  *Pseudonymized data at the request of the author

  Answer by shop.swatch.com

  

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  Dear Jan, Thank you very much for your review. Your feedback and happiness is important to us. Our "free batteries for life" offering only applies when visiting our Swatch Boutiques. Unfortunately if we no longer have a location near your destination the batteries must be purchased. If you need assistance with locating the proper battery for your watches just give us a call at 1-800-879-2824 and we will be happy to help you! We look forward to hearing from you soon.

  Answer by Laurie K

  

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  I can get battery 30 miles from me at Jewelry store for $8 inserted, so won’t be buying yours! You need more stores if that’s your policy, as I’m not driving over 100 miles to go to your boutiques for a battery!! Stupid policy after spending $110 for a new Skin this month! Would it kill you to send second battery with purchases over $100?

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• 2 / 5 1

  

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  The watch band description didn’t match the type of watch that was selected. It was immediately returned

  Review of 9/7/18, following an experience of 8/26/18 by BREANNE S. *

  *Pseudonymized data at the request of the author

  Answer by shop.swatch.com

  

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  Thank you for your feedback, we really appreciate you taking the time to let us know about your experience. We are sorry to hear that the band you purchased did not fit the watch you intended it for. We would love to be able to better assist and if you reach out to our Sales Support team at 1-800-879-2824 we will be sure to match your watch with the correct size band. We thank you again and hope to see you soon!

• 1 / 5 1

  

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  The menthol tone watch was beautiful but arrived with the pin needed to hold the clasp at the end on it missing. When I called customer support I was told I'd be emailed a FedEx label, when it did not come I called back and was given a hard time telling me they don't provide labels and that had to pay for return shipping. A return label was finally provided via e-mail. The watch has been dropped off at FedEx, but no refund yet.

  Review of 9/7/18, following an experience of 8/22/18 by NORA B. *

  *Pseudonymized data at the request of the author

  Answer by shop.swatch.com

  

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  Thank you for your feedback, we really appreciate you taking the time to let us know about your experience. We are truly sorry to hear about the mishap with the watch arriving with no pin, we are committed to providing our customers with a great experience and hope that your next purchase will be a much more enjoyable one. Thanks again and hope to see you soon!

• 1 / 5 1

  

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  For some reason you posted with mandatory signature from me when I received. As I am not at home I had to call the carrier and Swatch plenty times to make sure that the package was left there in my absence. Very frustrating. I wasted a lot of time and was very stressed about this.

  Review of 9/7/18, following an experience of 8/7/18 by ANA O. *

  *Pseudonymized data at the request of the author

  Answer by shop.swatch.com

  

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  Thank you for your feedback on your experience with Swatch, we really appreciate our customers opinions and we are sorry to hear you had that unfortunate experience with FedEx. We are currently working with FedEx to avoid these types of unfortunate situations and are committed to better the experience for our customers. We hope that you are enjoying your new Perfect Ride watch and hope to see you again soon!

• 2 / 5 1

  

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  dissappointing... I had to return two watches. The fit i wanted was not delivered, they were huge. Also the swcond one was if i remember was the new one ,the mark on the dial was not at all visible. I have couple of swatch from previous yrs which i wall be taking to the store for strap adjustments, hopefully will find something i like in the store,so that ican get it adjusted. Whats the point of giving wrist measurements if you are not going to adjust accordingly ?

  Review of 8/29/18, following an experience of 8/3/18 by ABIGALE R. *

  *Pseudonymized data at the request of the author

  Answer by shop.swatch.com

  

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  Thank you for your review, we value our customers experience. We would love to be able to further assist you when you need certain things please reach out to our Sales Support team at 1-800-879-2824 for help and information. We apologize that the watches were not sized appropriately to what you had marked as the appropriate size. We value our customers time and experience and we are sorry this took more time to correct then what was needed. We thank you for your response and look forward to hearing from you.

• 2 / 5 1

  

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  The watch is fine, however it was shipped fedex requiring a signature, so after three attempts of delivery with out a signature, I sent someone to fedex to pick it up for me and I had to write letters and send my picture ID since my signature was required in order to get my $50 watch. I would recommend that swatch use UPS or USPS if they do continue to use fedex do not require a signature. There is a reason I ordered it online, I am not home and I do not have time to go to the store to buy it.

  Review of 8/29/18, following an experience of 8/12/18 by DEONTE H. *

  *Pseudonymized data at the request of the author

  Answer by shop.swatch.com

  

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  Thank you for your review, we value our customers experience. We would love to be able to further assist you when you need certain things please reach out to our Sales Support team at 1-800-879-2824 for help and information. We are currently working with our carriers to ensure that we make the delivery process as accurate and painless as possible, we apologize for the inconvenience and rest assured that we will work on making the process seamless for our customers. We thank you for your response and look forward to hearing from you.

  Answer by Deonte H

  

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  Great, glad I can help!

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• 1 / 5 1

  

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  Delivery by Fedex required signature - for a $60.00 item!-wasn't home - had to go pick up at Fedex - a waste of time-will never order anything from Swatch again-

  Review of 8/29/18, following an experience of 8/9/18 by GAIL D. *

  *Pseudonymized data at the request of the author

  Answer by shop.swatch.com

  

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  Thank you for your review, we value our customers experience. We would love to be able to further assist you when you need certain things please reach out to our Sales Support team at 1-800-879-2824 for help and information. We are currently working with our carriers to ensure that we make the delivery process as accurate and painless as possible, we apologize for the inconvenience and rest assured that we will work on making the process seamless for our customers. We thank you for your response and look forward to hearing from you.

• 2 / 5 1

  

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  I love the watch, but delivery became a nightmare because of your policy of requiring a signature upon delivery. FedEx has a five-hour window; who can sit at home and wait five hours on any given day waiting for a delivery? And when I tried to change the delivery on FedEx's website or with FedEx personally, they could not help me because the order came from you, the "shipper." I understand that you've had problems in the past with deliveries left on front porches or stoops being stolen, but there has to be a middle ground or a better way to make sure that your customers receive their product. If there's one missed delivery, why can the customer not make arrangements directly with FedEx to get the package delivered to a local FedEx office or some other acceptable way? It took me one week and multiple phone calls to finally figure out that Swatch itself was the problem. Your Swatch customer service was terrific, once I realized what needed to be done. Although I live in a large metropolitan area (Chicago), you've closed so many stores that there's none near me, so online purchase is the only way to get a Swatch. But I'll think twice before I do it again.

  Review of 8/29/18, following an experience of 8/8/18 by LLOYD S. *

  *Pseudonymized data at the request of the author

  Answer by shop.swatch.com

  

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  Thank you for your review, we value our customers experience. We would love to be able to further assist you when you need certain things please reach out to our Sales Support team at 1-800-879-2824 for help and information. We are currently working with our carriers to ensure that we make the delivery process as accurate and painless as possible, we apologize for the inconvenience and rest assured that we will work on making the process seamless for our customers. We thank you for your response and look forward to hearing from you.

  Answer by Lloyd S

  

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  Thank you for acknowledging my e-mail and for trying to help (and for the 800 number). As I said, I’m a Swatch fan—have been for years—and I’d like to be able to get them online with a minimal amount of issues during delivery. Gratefully, Mary Abroe

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• 1 / 5 1

  

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  Sent me the wrong strap; website is poorly designed; then gave me five options for my watch, only three of which were leather and one of which was extra large and the other two were out of stock! Eventually purchased from a store found by Swatch; awaiting shipment but had to pay for shipping fees to return one watch and gain the other. Will give up on Swatch after this experience.

  Review of 8/29/18, following an experience of 8/3/18 by SHEILA S. *

  *Pseudonymized data at the request of the author

  Answer by shop.swatch.com

  

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  Thank you for your review, we value our customers experience. We would love to be able to further assist you when you need certain things like strap sizing or watch information. Please reach out to our Sales Support team at 1-800-879-2824 for help and information on all of our products. We thank you for your response and look forward to hearing from you.

  Answer by Sheila S

  

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  This will be my last Swatch watch. Still waiting for refund for returned strap.

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• 2 / 5 1

  

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  I can’t wait to get my watch and wear them and hopefully it arrives soon!

  Review of 8/29/18, following an experience of 8/7/18 by PRINCE C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Easy to order and shipping time wasn't too bad.

  Review of 8/29/18, following an experience of 8/9/18 by ANIYA Z. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Both watches showed up damaged because of improper packaging

  Review of 8/10/18, following an experience of 7/1/18 by KIARRA Y. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Unfortunately, my experience was horrible. I ordered the item two weeks ago and still did not receive it. I was promised a delivery window of 2-5 business days. I wonder where my package is?

  Review of 8/10/18, following an experience of 6/30/18 by SHARON V. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Not cool that you can't return online purchases in the store.

  Review of 8/10/18, following an experience of 7/27/18 by CONSUELO R. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  You can't get a sense of the scale or size of the watch. The one I ordered was much bigger than anticipated. Big disappointment.

  Review of 8/10/18, following an experience of 7/25/18 by LOTTIE K. *

  *Pseudonymized data at the request of the author

  Answer by shop.swatch.com

  

  Flag

  Thank you for your feedback, we really appreciate it. We are always striving to add information to better the online buying experience. Always refer to the Product Details section of each item to find all the functions and material information along with the measurements for the Length, Width and Height of the watch. Thanks again for your feedback and we look forward to seeing you again!

• 2 / 5 1

  

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  Too many items listed but not in stock, so not a lot of selection.

  Review of 8/10/18, following an experience of 7/10/18 by ELISABETH U. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Little useful info given

  Review of 8/10/18, following an experience of 7/20/18 by AMOS G. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  I was not impressed with the quality of the watch

  Review of 8/10/18, following an experience of 7/14/18 by CASANDRA B. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  Wrong size, too large for my watch

  Review of 8/10/18, following an experience of 7/12/18 by MIREILLE M. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  your site is awful. you do not put the watch band width, i.e., 15 mm, 18 mm etc, with the band info. Picture of watch goes crazy when you slide mouse over it. not a user friendly site at all. i just sent a watch band back because it is the wrong width.You have to guess at the width from looking at the picture!!! Your site has always been bad. I have a dozen Swatch watches and have worn them for 40 + yrs!! John Saucier 757-373-5651

  Review of 8/10/18, following an experience of 7/5/18 by JORDYN W. *

  *Pseudonymized data at the request of the author

  Answer by shop.swatch.com

  

  Flag

  Thank you for reaching out with your feedback. We are constantil working to improve our customer experience and overall feel and look of the site. I am adding the correct departments to this so that they are aware of the issues and hopefully we can act fast in correcting them. We thank you for your long time appreciation for Swatch and look forward to seeing you again!

• 1 / 5 1

  

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  My experience was terrible. Not only did they send watch bands that don't got. They did not respond to my email requesting that they resolve the situation.

  Review of 8/10/18, following an experience of 6/28/18 by NOEMY B. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  It is very difficult to search for watches on the Swatch website. The organization of the watches is very confusing. It is also frustrating that ths website does not offer the same watches that can be purchased in the stores. When I travel I frequently find unusual watches not offered online. I live in an area that does not have a Swatch store so I rely on the website for my Swatch watches. Your help in reorganizing the website and offering a larger selection would be appreciated. For example, when I travel I try to purchase a watch in each city or country. It is becoming more difficult to do so. I was just in Australia and New Zealand. I tried multiple Swatch stores in Australis and no one had an Australia or Sydney Swatch watch. While in New Zealand, only the Christchurch Airport kiosk indicated that it might be able to send me a New Zealand Swatch watch after I returned to the United States. I was ready to purchase 5 watches in each country. I'm sure I am not the only potential customer with this issue.

  Review of 8/7/18, following an experience of 6/30/18 by GRADY F. *

  *Pseudonymized data at the request of the author

  Answer by shop.swatch.com

  

  Flag

  Thank you for your feedback, we really value our customers experience and we are sorry that yours was not great. We are making sure that the appropriate departments are made aware of this problem to hopefully better the purchasing experience. Thank you for being a valued customer and we hope the next experience will be a great one!

• 5 / 5 1

  

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  Easy to order. Quick shipping. The website was easy to navigate. Having had a swatch watch in my own childhood, there was no question that was the first watch I wanted to get my now 7 year old. The design is adorable - cute, colorful and child friendly, but not too obnoxious that it would be “out of style” in 6 months. The fit is great, it’s comfortable for her to wear daily and she can easily see the hands for time telling. Shipping was so fast!

  Review of 8/7/18, following an experience of 7/8/18 by JALON H. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  Not that user-friendly; difficult to navigate and even find wat I was looking for (ended up buying he wrong thing)and no

  Review of 8/5/18, following an experience of 6/24/18 by MALIKA R. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  My watchband broke after three months. I asked for a replacement. They said they would not replace it and that I had to order another. But they were out of stock. Not good customer service.

  Review of 8/3/18, following an experience of 6/21/18 by AGUSTIN A. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  The initial set up was awful. The instruction book could not be read and was confusing i had to take to store to have them help set up any pressure changes the setting. I am not satisfied this was a 150 dollar waste swathch should have been better l

  Review of 7/30/18, following an experience of 6/9/18 by EDEN S. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  I had to pay to ship back the return.. most companies give u a prepaid shipping label.. I will not place order online again

  Review of 7/28/18, following an experience of 6/10/18 by SHAYLEE L. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Never received my item. Tried to email twice for resolution and a possible refund. Never received a response. Gave up and ate an $80 charge and no watch. Disappointed.

  Review of 7/27/18, following an experience of 4/25/18 by DARREL P. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  Honestly the site was great, but i have little issues going on. I placed the order at 10pm one day amd the next day I called customer service because i didnt want the product to be ship to the address I put on it and the said they cant change it because one the order is placed you cant do anything else to it they just processed ! And I want it to put a little note on the box and they sent other completely different of what i want it anther card from another customer not mines .

  Review of 7/26/18, following an experience of 6/14/18 by RUBY F. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  poor

  Review of 7/22/18, following an experience of 6/10/18 by BRIANNE T. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order