Customer reviews for rvezy.com

4.5 / 5

Calculated from 878 reviews obtained over the last 12 months

11868 reviews since 29/08/2018

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Information rvezy.com

  • Company

    RVezy

  • Description

    RVezy is North America’s top rated RV rental marketplace, providing outdoor enthusiasts with a safe and affordable way to rent unique and authentic RVs from private owners. As an owner first platform, RVezy has empowered thousands of RV entrepreneurs to share their passion and earn additional income when their RVs are not in use. With comprehensive insurance coverage, 24/7 roadside assistance, an easy-to-use app, and best-in-class support, RVezy is the easiest and most secure way to rent an RV.

  • Address

    245 Cooper St Suite 600 K2P 0G2 Ottawa

  • Website

    https://www.rvezy.com

  • Category

    Travel and tourism

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Customer reviews

  • 5 / 5
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    It was fairly easy to navigate site and be guided to fill out necessary documents, etc. for a first timer. Lots of cues and reminders along the way which was helpful. The RV host was accessible and kept in touch throughout process too! A stress free and secure way to do a rental and takes worry away.

    Review of , following an experience of by IVY T.

  • 5 / 5
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    Merci ce fut agréable

    Review of , following an experience of by LYSANNE P.

  • 5 / 5
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    The whole trailing experience was effortless. Steve and Diana were very gracious hosts. I would highly recommend renting from Steve and Diana to have a most enjoyable trailering experience.

    Review of , following an experience of by MARC D.

  • 5 / 5
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    Total price example be posted on each unit no surprise additions. Each unit should have a complete list of each extra charge for example propane generator sewer dumping. Do a total rental price

    Review of , following an experience of by DOROTHY E.

  • 5 / 5
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    RVEZ provided a great solution to my needs. Easy to use and efficient.

    Review of , following an experience of by MARTIN H.

  • 4 / 5
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    One disappointment, we offered to rent a unit, never heard back, but was advised that the renter had 48 hours to respond. That meant we were 2 days later in trying to find a unit.

    Review of , following an experience of by GLEN V.

  • 5 / 5
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    Easy process and many options are available.

    Review of , following an experience of by CARMEN P.

  • 5 / 5
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    It was an easy experience from start to finish

    Review of , following an experience of by E GAIL R.

  • 5 / 5
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    Being a first time RVer the owner of the rented RV was amazing!!! Helpful at a drop of a hat.

    Review of , following an experience of by JASON W. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    The site is super easy to use and has everything you need for secure booking and payment.

    Review of , following an experience of by EUGENE S.

  • 4 / 5
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    I think RVezy is an excellent way to arrange a camping vacation. The web site is easy to use. The reason for 4 stars is I found the completion stage confusing. Didn’t realize you expected me to take pictures of unit and record tank monitor settings until after I returned unit to owner.

    Review of , following an experience of by ERIC C.

  • 4 / 5
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    Completely satisfied.

    Review of , following an experience of by CASANDRA J. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Rvezy makes renting a trailer super convenient. Lots of trailer options (size, type, style, and price range). Has variety of additional services such as cleaning, insurance, delivery, beddings, camping chair or stove rental...). For the busy and/or forgetful people like me, Rvezy send emails or notifications reminders and updates for the rental trips. I love dealing with Rvezy and recommend them to my friends and families.

    Review of , following an experience of by JUN FANG JOAN Z.

  • 2 / 5
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    There is no link from the annoying over top correspondence. The pictures that you are required to take can only be logged in 1 picture at a time and then you have to to all the way out and start over for the next picture. it's website that needs a lot of work.

    Review of , following an experience of by PATRICK S.

    Answer by rvezy.com
    Flag

    Hi Patrick, I am not sure what link you're referring to or which photos you mean, but if you need help accessing anything, please reach out at 1-855-697-8399. We are happy to hear your feedback and help you out.

  • 5 / 5
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    Good process overall, strong app, good customer experience.

    Review of , following an experience of by CONRAD M.

  • 5 / 5
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    Easy to navigate, communication and reminders sent regularly and helpful

    Review of , following an experience of by LOUISE B.

  • 4 / 5
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    Rvezy makes selecting an Rv to rent easy and fast, but the fees are quite high compared to renting off of a place like marketplace. If the fees were reduced slightly, it would make it much better.

    Review of , following an experience of by ASH B.

  • 2 / 5
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    Easy to use but VERY DECEIVING on pricing. We did not see anything about American dollars until we hit the pay button. Large increase in price late the process! The unit we rented met all expectations.

    Review of , following an experience of by BRENDA W.

    Answer by rvezy.com
    Flag

    Hi Brenda, Thanks for your feedback. Because guests from all over the world rent from our platform, if you are not logged in when searching, the website defaults to USD. This can be easily toggled to your local currency by clicking the pricing button at the bottom of the page. We apologize for the confusion this may have caused.

    Answer by Brenda W
    Flag

    We still believe this is deceiving and could be more transparent. We know of two RV rentals that were not complete when the currency switched to USD. Not fair to our local renters. Perhaps you could and should have the currency info up front!

    Show exchanges Hide exchanges
  • 5 / 5
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    At first the navigation was a little tricky. I called for support several times. The support I received was excellent every time.

    Review of , following an experience of by PATTI T.

  • 5 / 5
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    Easy and user friendly

    Review of , following an experience of by TAMMY Q.

  • 5 / 5
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    Everything was perfect

    Review of , following an experience of by JASON O.

  • 5 / 5
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    RVezy.com takes all the worry out of RV rental for both parties. Renting was super easy and worry-free. This was my first experience, but I am already looking forward to renting again next summer.

    Review of , following an experience of by CRAIG D.

  • 5 / 5
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    Great service

    Review of , following an experience of by BROOKE B.

  • 2 / 5
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    Not a very user friendly site. The gentleman that I rented from was very helpful but I found myself frustrated with trying to navigate through RVezy during the different steps that were required.

    Review of , following an experience of by TROY L.

    Answer by rvezy.com
    Flag

    Hi Troy, Thanks for your valuable feedback. We would love to hear more specifics from you. When you have a moment, please reach out to our customer success team at 1-855-697-8399, or by email at hello@rvezy.com.

  • 4 / 5
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    Plus de détails sur le matériel inclus dans la van seraient appréciés. Par exemple: vaisselle, literie, matériel supplémentaire de camping (BBQ), etc.

    Review of , following an experience of by ANNE-MARIE G.

  • 5 / 5
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    Great very easy

    Review of , following an experience of by RUSSELL G. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Great site, no issues. Will book again.

    Review of , following an experience of by MEGHAN G.

  • 5 / 5
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    Easy to use. And it worked ;) The verified user process inspired confidence that we were dealing with a real person. A lot of the renter experience hinges on the owner and renter communication.

    Review of , following an experience of by JENNIFER A.

  • 4 / 5
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    Host was excellent. Everything went well. First time experience! All good

    Review of , following an experience of by NEVILLE F.

  • 5 / 5
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    Great, easy portal to use.

    Review of , following an experience of by BONNIE L.

  • 3 / 5
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    Site is difficult to navigate. Thankfully, staff members are very helpful.

    Review of , following an experience of by KAREN M.

    Answer by rvezy.com
    Flag

    Hi Karen, Thanks for your valuable feedback. We would love to hear more specifics from you. When you have a moment, please reach out to our customer success team at 1-855-697-8399, or by email at hello@rvezy.com.

  • 2 / 5
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    Poor customer service, from the owner and the RVezy customer service staff. The owner never corrected an issue with the Black tank. This company is all about the owner.

    Review of , following an experience of by DEANNA B.

  • 5 / 5
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    Everything was easy

    Review of , following an experience of by STÉPHANE G.

  • 4 / 5
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    Ran into some hiccups but worked with the host and everything was taken care of.

    Review of , following an experience of by KRYSTLE H.

  • 4 / 5
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    Overall it was a great experience. The messages on the platform worked well and I was able to extend my stay for another day without hassle. There was an issue with the drivers license verification on the initial booking that I had to clear up via email. That was frustrating because it wasn’t an issue with my license or picture of my face, but seemed to be an issue with the platform.

    Review of , following an experience of by DAVIN L.

  • 4 / 5
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    Très bien organisé et dispendieux.

    Review of , following an experience of by DOMINIC B.

  • 4 / 5
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    The site was good

    Review of , following an experience of by IAN H.

  • 3 / 5
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    It was easy to book with RVezy, but follow up was inconsistent. The check out inspection email was not sent to me until 9am on the day I left. Too late. When I got home I saw the email(no text message) and tried to complete the checkout inspection. Since I had not done the prescribed process, I could not complete the inspection gully. The app wouldn't let me complete or leave comments so I was forced to leave it incomplete. You need to fix these issues and send text reminders along with email. Most people only check email once per day.

    Review of , following an experience of by EDWARD C.

    Answer by rvezy.com
    Flag

    Hi Edward, Thank you for your feedback. All hosts and guests can turn on text notifications from RVezy, if they wish. With regards to the inspection form and closeout, please contact our customer success team if you are having issues with this. You can call in at 1-855-697-8399, or email hello@rvezy.com. More information on inspection issues can be found here: https://help.rvezy.com/hc/en-us/articles/360039890293-What-if-the-inspection-form-is-not-accessible-on-the-app

    Answer by Edward C
    Flag

    Luckily, the people I rented the trailer from were great. Their service saved you.

    Show exchanges Hide exchanges
  • 2 / 5
    Edit Flag

    Your staff is very friendly and knowledgeable but your software is difficult to navigate, not intuitive.

    Review of , following an experience of by JAMES R.

    Answer by rvezy.com
    Flag

    Hi James, Thanks for your valuable feedback. We would love to hear more specifics from you. When you have a moment, please reach out to our customer success team at 1-855-697-8399, or by email at hello@rvezy.com.

  • 5 / 5
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    RV was new, clean and comfortable for our family of five. Juliane was super easy to work with and went out of her way to accommodate us.

    Review of , following an experience of by SARAH M.

  • 5 / 5
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    This was a last min booking, the host was able to accomodate us! Everything was set up and ready to go, Everything was disclosed prior to delivery. The host went above and beyond for which I am eternally grateful. This was a great experience that I would be happy to reccommend to anyone!

    Review of , following an experience of by PETRA N.

  • 4 / 5
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    I did not receive prompt replies from the people I sent requests to, and choose an RV because that person did respond (not my first choice) I was afraid I would not get an RV for the time frame I needed. I sent several requests to the same person in hopes they had not seen the original or that the original did not go through. I contacted RVezy and was told that it showed my requests had been sent.

    Review of , following an experience of by LAURIE R.

  • 5 / 5
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    Très satisfait de ma réservation. Facile de naviguer sur le site et de communiquer avec le propriétaire de la roulotte

    Review of , following an experience of by CAROL-ANN R.

  • 5 / 5
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    Site was easy to use and well thought out.

    Review of , following an experience of by BRYON S. *

    *Pseudonymized data at the request of the author

  • 4 / 5
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    Easy to use but I wish the initial list price would have the fees and basic insurance included instead of having the price inflated at the checkout with all the fees and insurances.

    Review of , following an experience of by ENRICO S. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    All around awesome experience.

    Review of , following an experience of by ERIC W.

  • 4 / 5
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    Overall great experience

    Review of , following an experience of by JENNIFER P.

  • 5 / 5
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    Very nice

    Review of , following an experience of by BING H.

  • 5 / 5
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    Great and professional

    Review of , following an experience of by CLEORA T. *

    *Pseudonymized data at the request of the author

  • 4 / 5
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    Sara and Hadyn are excellent hosts! This was our first RV rental. Hadyn had everything set up for us and took lots of time to explain the workings of the RV. We had a wonderful two weeks and hope to do a repeat next year!

    Review of , following an experience of by BEVERLEY B.

  • 5 / 5
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    Super site pour louer un VR. Je recommande vivement

    Review of , following an experience of by DAVID D.

  • 5 / 5
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    Parfect

    Review of , following an experience of by AUDREY L.

  • 5 / 5
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    Somewhat easy to navigate.

    Review of , following an experience of by BRIAN LYDIA C.

  • 5 / 5
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    Fantastic app! Made it very easy!

    Review of , following an experience of by LINDA T.

  • 5 / 5
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    Zeer vriendelijke host. Prima trailer geheel compleet.

    Review of , following an experience of by LAURENS R.

  • 4 / 5
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    There were some differences in Km per day on my order and the site. My host was gracious and honoured my 300 per day. I enjoyed the easy booking.

    Review of , following an experience of by JENNIFER H.

  • 5 / 5
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    Very easy to book. Very friendkyservice during delivery and pick up. Will likely book again next summer

    Review of , following an experience of by ROSS C.

  • 4 / 5
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    Overall we’re happy with our experience and would try the site again. We did run into an issue with entering the location of the delivery for the trailer, and that ended up causing some hassle. The map didn’t initially recognize the location. Eventually phoned in and the rep was able to help. The result though was a significantly higher delivery fee, which was unfortunate. Lessons learned for next time.

    Review of , following an experience of by KARLA J.

  • 5 / 5
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    The app was very easy for booking and communication.

    Review of , following an experience of by IRENE J.

  • 2 / 5
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    You do not seem to have tight enough policies regarding RV owners that freely misrepresent the product they are offering. Our unit, was over 20yrs old, that in and of itself is not the issue, but it did not wear those years well. The pics of our unit, on rvezy, were quite old and did not include all the damage, duct tape and household caulking repairs that were everywhere. We phoned in our complaint but we're told that there were no more rv's available in our area. We felt handcuffed to the deal as we had no other options at such late notice. We were then told by rvezy staff that our only recourse (other than canceling), was to use the unit and then ask our host for a partial rebate at trips end. We did that and have not heard anything from anyone, except a bad review from this owner, stating that we were rude. Duct tape holding the screen door, fridge handles and most exterior compartment doors closed. Itemizing the differences between the pics we had seen and the unit in front of us was alarming and we were feeling taken advantage of by the owner and rvezy. The concept is wonderful and we might even try it again some day, with the new knowledge that it is totally up to us to ask for pics that truly display what you're renting. Although we have focused our complaint on the physical condition of the unit, there were many other issues I would not have expected,. i.e., 1. linens not on beds, not folded and no evidence they were even laundered. 2. No awning 3. No camp chairs 4. No screens on windows 5. No handle on ceiling vent in bathroom 6. No real repairs to exterior damage 7. No sewer pipe cap, had to wait for owner to buy and install one from Walmart in Calgary This owner is taking advantage of your service with a very inferior unit and yet you have him listed as a prized asset. You have policies in place, enforce them for the protection of your newest customers. 8.

    Review of , following an experience of by WAYNE M.

    Answer by rvezy.com
    Flag

    Hi Wayne, We take this feedback very seriously. If the host still has not responded to your request, please reach out to our customer success team so that a dispute can be opened on this booking. You can call in at 1-855-697-8399, or email at hello@rvezy.com.

  • 2 / 5
    Edit Flag

    We booked a rv in July it wash a ok rv we drove it to Smithers bag and forth we paid 2700 to book another 500 deposit when we brought it bag the guy never said anything could hardly say thanks for cleaning it there wash nothing wrong on the rv 2 hours after we dropped it of we gut email with a charge of 960 $ extra km and 2 days later it gut automatically taking of my account so 2700 + 500 + 960 so 4200 +1400 on gas and 500 on camp spots so 6100 to go camp in your own country I am absolutely discussed by yust taking 960 out of my account over and above my 500 deposit

    Review of , following an experience of by ROEL B.

    Answer by rvezy.com
    Flag

    Hi Roel, If there is ever any issue between a guest and host on our platform, we strongly encourage either party to reach out to our customer success team. Please bring forward these issues so that one of our agents can further assist you. Office hours ate 9am-8pm EST from Monday-Friday, and 11am-7pm EST Saturday-Sunday.

  • 3 / 5
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    RVEzy is descent except they make you take their insurance. Essentially your doubling up on insurance if you pay with credit card. Taxes and fees double the rental cost.

    Review of , following an experience of by RANDY L.

  • 5 / 5
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    Everything went well with our booking!

    Review of , following an experience of by LAURINE S.

  • 5 / 5
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    Very good

    Review of , following an experience of by JUNIOR N.

  • 5 / 5
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    le seul hic est que je n'ai pas encore reçu mon crédit sur ma carte après une semaine

    Review of , following an experience of by SHANIYA H. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    App is very easy to use. Good selection of units to rent.

    Review of , following an experience of by JEFFREY H.

  • 5 / 5
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    Very easy to find RV and feel safer with RVezy, they answered my questions quickly.

    Review of , following an experience of by FRANK D.

  • 5 / 5
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    Was very user friendly, easy to book and navigate site. When a trailer was canceled they were quick to help either reimburse or offer credits for another rental. Highly recommend.

    Review of , following an experience of by DARYL L.

  • 4 / 5
    Edit Flag

    The site was easy to navigate. As a first time RV renter, (and being a visual learner), I would have appreciated an overview flow chart of the process - and maybe this exists and I didn’t see it(?)… but the RV owner was kind enough to guide me through the pre and post inspection process and picture upload, etc.

    Review of , following an experience of by KEVIN W.

  • 5 / 5
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    Easy and straight forward.

    Review of , following an experience of by TRAVIS S.

  • 4 / 5
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    Very easy to work with.

    Review of , following an experience of by RONALD L.

  • 5 / 5
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    RVEZY makes it easy to find an book an RV

    Review of , following an experience of by LEONORA L. *

    *Pseudonymized data at the request of the author

  • 3 / 5
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    The delivery and set-up was excellent by Jeff and the trailer was in excellent clean condition. I was not impressed by the constant emails from Rvezy about the whole renting process felt pressure if I didn’t get to the emails on a timely manner and they called us on one of the nights and asked the questions over the phone couldn’t hear well with all the noise at campsite.

    Review of , following an experience of by VALERIE E.

  • 5 / 5
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    Was super easy to use and made the process of renting a camper van simple.

    Review of , following an experience of by FRED F.

  • 4 / 5
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    As someone who is retired I found it difficult initially booking on line. Tristan with customer service was very helpful. The unit we rented was great.

    Review of , following an experience of by CAROL C.

  • 5 / 5
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    I used RVezy for the first time this year and it was a very easy process and everything we off without a hitch. Trailer was set up and ready for us when we arrived. Would book through RVezy again. Thanks for making our family vacation a success.

    Review of , following an experience of by KIRK M.

  • 5 / 5
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    The entire process was painless! From choosing an RV, booking the unit, corresponding with the host owner to picking RV up and returning it, the whole experience was pleasant.

    Review of , following an experience of by ROBERT M.

  • 5 / 5
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    The process was easy. Communications with the owners was quick. The first time booking and picking up could be clearer with respect to what you need to do on the app.

    Review of , following an experience of by ERIC S.

  • 5 / 5
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    Martin was super helpful, made the interaction seamless.

    Review of , following an experience of by VICTORIA M.

  • 4 / 5
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    Host was accomodating and great to deal with. Everything was in great shape and as advertised. Would definitely rent again.

    Review of , following an experience of by MATT A.

  • 1 / 5
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    The Host lied on his advertisement of his trailer. The trailer was disgusting

    Review of , following an experience of by EMELIE P. *

    *Pseudonymized data at the request of the author

    Answer by rvezy.com
    Flag

    Hi Anonymous, We take this type of feedback very seriously from guests on the RVezy platform. Please reach out directly to our customer success team at 1-855-697-8399 or hello@rvezy.com.

  • 5 / 5
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    Excellent experience, good options and the app was very easy to deal with.

    Review of , following an experience of by MOHAMED S.

  • 3 / 5
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    love the idea, but definitely has its glitches and the price set out by owner isn't reflected on the website. the link for review wasn't working even though I was reminded to a review. lots of little things.

    Review of , following an experience of by KATHE A.

    Answer by rvezy.com
    Flag

    Hi Kathe, Thanks for your valuable feedback. The price set by the owner is reflected when you conduct an RV search. Make sure you are searching with the right currency - the site can be toggled between USD and CAD at the bottom right-side of the page. If you're having trouble with the review link, please reach out to our customer success team at 1-855-697-8399 or hello@rvezy.com

  • 5 / 5
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    We had a fantastic experience. The host was accommodating and understanding about changing timelines. The trailer was very well stocked and clean. I would highly recommend this host!!!

    Review of , following an experience of by SHERI L.

  • 5 / 5
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    The app was easy to use

    Review of , following an experience of by SAMANTHA D.

  • 5 / 5
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    Everything went smooth.

    Review of , following an experience of by OWEN C.

  • 5 / 5
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    easy to use, book rental, and communicate with owner

    Review of , following an experience of by KRIS O.

  • 4 / 5
    Edit Flag

    As a Canadian using this app, I did not realize that the default pricing was in USD. At checkout, the conversion happened which bumped the price up quite a bit from the advertised price. Suggestions to default to viewers dollar values. I rented a trailer that was being delivered, and picked up by the owner, however the app requires me to fill in the information as if I was driving it - I shouldn’t have to do that if the responsibility lays with the owner to complete the set up.

    Review of , following an experience of by NICOLE M.

  • 5 / 5
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    Amazing service by Jessie, very kind and super during our tour . Highly Recommended, very well maintained RV

    Review of , following an experience of by ISHA S.

  • 4 / 5
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    Overall experience is good, but a couple of observations: 1)The app is not perfect. The inbox (on iOS) seems delayed at times causing communication issues. 2) The inspection process (particularly return inspection) was not very clear.

    Review of , following an experience of by JOHNNY A.

  • 1 / 5
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    Very bad experience. The rental person was no good. Extra charge.

    Review of , following an experience of by BERNABE B.

    Answer by rvezy.com
    Flag

    Hi Bernabe, We're sorry to hear this. Please reach out to our customer success team so we can look into this and help make things right: 1-855-697-8399.

  • 4 / 5
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    struggled with the apps non-response when i left the level of propane as "E" without touching it as indeed the level of propane was E. later did i realize that notwithstanding it being E you had to move it and return it to E to proceed with the inspection verification.

    Review of , following an experience of by KENNETH I.

  • 4 / 5
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    Très bien, merci!

    Review of , following an experience of by MARIE M.

  • 5 / 5
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    Rvzey was easy to use and an excellent way to connect us with the right mobile home for our trip.

    Review of , following an experience of by DENISE B.

  • 5 / 5
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    Everything was great until the end. I could not get into the review section and had to reach out to customer service. Tristan was excellent and helped me out!

    Review of , following an experience of by SHARRON H.

  • 5 / 5
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    The site was easy to use. Everything went very smooth from initial filling out of all information, booking the reservation, communication with the owner of the unit and with RVezy. I’ll be happy to rent from RVezy again.

    Review of , following an experience of by NORVAL G. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Expensive but worth it !! Excellent support service !!

    Review of , following an experience of by ALAIN L.

  • 5 / 5
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    Very good

    Review of , following an experience of by NATALEE L.

  • 5 / 5
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    Great service. Thanks alot!

    Review of , following an experience of by MICHEL R.

  • 5 / 5
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    Très bon service

    Review of , following an experience of by CHRISTIAN B.

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