Customer reviews for rvezy.com

Customer reviews

• 5 / 5

  

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  Site très bien fait. Excellent service, réponse rapide. Je recommande!

  Review of 7/31/24, following an experience of 7/8/24 by CHANTALE R.

• 5 / 5

  

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  This is my first time renting a trailer. It was for my sons wedding so I had a million things on my mind that had to be done. I checked on Rvezy, found a trailer and booked it. The process was extremely easy. The man I rented with was incredible! Communication was open and he checked in with me several times to be sure things were ok. He delivered and picked up the trailer and all I had to do was show up. When I arrived he even had the A/C on for me! A couple other people at the wedding had also rented their trailers through Rvezy… guess we should have got a group picture of our trailers 😂. I would definitely rent through Rvezy again and encourage people I know to do the same!

  Review of 7/31/24, following an experience of 5/28/24 by LYNETTE N.

• 5 / 5

  

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  Easy to use site, no details left out everything easy to understand. My booking was just as described. The people were extremely pleasant and great to deal with. RV was clean, everything worked perfectly. My family and I would do this again.

  Review of 7/31/24, following an experience of 6/28/24 by DOUG G.

• 3 / 5

  

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  The hidden fees made the start of the experience not great. Had a specific rate shown for delivery and fees and the per night rate and once you got to the last screen it jumped up $200! Having full transparency on pricing from the start would have been better.

  Review of 7/31/24, following an experience of 7/2/24 by CHARISE G.

  Answer by rvezy.com

  

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  Hi Charise, Thank you for sharing your experience with us. We’re sorry to hear that the additional fees impacted your booking experience, and we understand how frustrating it can be when prices aren’t fully transparent from the start. Your feedback is invaluable as we work to improve our platform and ensure that all costs are clearly communicated to ensure the best experience possible for guests. Thank you again for sharing your feedback and we hope to provide you with a better experience in the future.

• 5 / 5

  

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  Conviviable et facile à utiliser

  Review of 7/31/24, following an experience of 4/7/24 by ISABELLE L.

• 5 / 5

  

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  Nichelle was Great to work with. We had a difficult campsite but she made it work and positioned the RV well. It had special touches and was veryclean

  Review of 7/31/24, following an experience of 5/30/24 by BETH G.

• 5 / 5

  

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  Facile et efficace!!

  Review of 7/31/24, following an experience of 7/8/24 by JONATHAN N.

• 4 / 5

  

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  Everything went as scheduled during pickup and return. Pictures of RV were not representative of current condition and were probably taken when new.

  Review of 7/31/24, following an experience of 6/6/24 by MICHAEL E.

• 5 / 5

  

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  Overall a good site, but can be a bit difficult to navigate.

  Review of 7/31/24, following an experience of 6/20/24 by CAROLYNE D. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Pretty crappy really.. you can get charged a ton of extra .kney after your rental for things that had nothing to do with you.. I won't use this again

  Review of 7/31/24, following an experience of 5/21/24 by JESSE A.

  Answer by rvezy.com

  

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  Hi Jesse, We're sorry to hear about your experience and understand your concerns. We want to ensure that all charges are fair and accurate. Please reach out to our support center at https://help.rvezy.com/hc/en-us so we can look into this further and assist you. Your feedback is important to us, and we’d like the opportunity to make things right. Thank you for sharing your experience, and we hope to resolve this for you.

• 5 / 5

  

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  Très satisfaite du service. Éric est un hôte hors pair, il réponds promptement à nos questions et il est à l'heure pour la livraison et le ramassage de la roulotte. Le RV est en très bonne état et spacieuse. Je le recommande.

  Review of 7/31/24, following an experience of 8/10/23 by JOHANNE T.

• 5 / 5

  

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  Great RV,

  Review of 7/31/24, following an experience of 10/10/23 by PAT A.

• 5 / 5

  

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  Easy to book, navigate and contact the trailer owners.

  Review of 7/31/24, following an experience of 4/17/24 by VICKY R.

• 3 / 5

  

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  The pictures we saw from the Campervan which was on the Website didn't fit to the circumstances of the realty .... Also 3 yellow light switch were on an the owner said its not a problem an in addition at driving a few kilometres a 4th one came on which was the motor light indicator , we texted the owner and he said now worries its turning of.... At the end we made it back but for the money we paid it was defently not worth what we saw at the RVezy pictures. ( when I compared it afterwards with newer models they were looking better with hope that the pictures were the right.)

  Review of 7/31/24, following an experience of 3/10/24 by ULRICH S.

  Answer by rvezy.com

  

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  Hi Ulrich, Thank you for sharing your experience with us. We’re sorry to hear that the campervan didn’t meet your expectations and that the reality didn’t match the pictures you saw on our website. We understand how important it is for our listings to accurately represent the RVs, and we apologize for any stress or concerns this situation caused, especially with the vehicle’s indicators. We’d like to investigate this further to ensure future renters have a better experience. Please reach out to our support team at 1-855-697-8399 so we can discuss your concerns in more detail and work towards a resolution. Thank you for bringing this to our attention, and we appreciate your feedback as it helps us improve our service.

  Answer by Ulrich S

  

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  thank you but that helps me now not really a lot….

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• 1 / 5

  

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  I have rented 2 times with Cruise America and 2 times with RV EZY. You have seen my reviews of both of our RVEZY fiascos. Your business partners do not care to serve or protect your customers. We have been told by your staff that we need to address these issues with the owners, and having communicated the bald tires, leaking toilet and shower, filthy kitchen, utensils, plates, covers, etc, we found that the bilge had not been dumped. You must have an inspection process to protect your customers from blow outs, from diseases and from wasting hard earned vacations repairing your partners' rv - so that we can live and tour safely. We spent 5 hours cleaning the 1st day, then a whole day in a tire garage- then 3 hours cleaning so the next renter could enjoy their vacation. I own my Class A Thor Vegas, so I have been able to navigate each issue. We had 30+ issues in our 1st RVEZY experience in Florida. Your partners don't care- Do You? Please review my account and reimburse my cleaning fee and rental costs for this nightmare.

  Review of 7/31/24, following an experience of 2/24/24 by DEAN H.

  Answer by rvezy.com

  

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  Hi Dean, Thank you for reaching out and sharing your experiences with us. We’re truly sorry to hear about the issues you encountered during your rentals, and we deeply regret that your vacations were impacted in such a negative way. This is certainly not the level of service we strive to provide, and we understand how frustrating it must have been to deal with these challenges. We take your concerns very seriously, and it’s clear that the situation you described is unacceptable. Please reach out to our support team directly at 1-855-697-8399 so we can thoroughly review your account and address these issues, including the possibility of reimbursing your cleaning fee and rental costs. Your feedback is invaluable in helping us improve, and we are committed to ensuring that our customers have safe and enjoyable experiences. Thank you for bringing this to our attention, and we hope to make things right.

• 1 / 5

  

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  I rented a caper that was leaking to the point were the fuses blew and all the beds were soaked we ended sleeping in our car as there was no light no heat . I guess to make a Storry short the costumer service at this point was terrible and the process in which you have to go through to to even have yourself heard is odd at best . You need to go to the renter your self and ask for a refund . I have not been happy with my rental experience what so ever . Rveasy never offered anything for there part in all of this I know they did not have control however I feel like they are not interested in resolving anything it’s a circle at best

  Review of 7/31/24, following an experience of 6/22/24 by PERCY S.

  Answer by rvezy.com

  

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  Hi Percy, We’re truly sorry to hear about your experience and the challenges you faced during your rental. It’s deeply concerning that you had to endure such discomfort, and we regret that our customer service didn’t meet your expectations. This is not the level of service we aim to provide, and we understand how frustrating it must have been to deal with these issues. Please reach out to our support team directly at 1-855-697-8399 so we can review your case and work towards a resolution. Your feedback is important to us, and we’re committed to making sure that our customers are heard and that their concerns are addressed promptly. Thank you for bringing this to our attention. We hope to have the opportunity to make things right and improve your experience with RVezy.

• 4 / 5

  

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  When our first reservation was cancelled by the host just days before our event we were panicked. I called and emailed, but did not hear back from anyone for some time. I tried the "live" chat only to find out that the chat was not live and that I should try back another time. Without any assistance from RVEZY, we booked a smaller, older and rundown RV, as it was our only option, then worried about the amount of money RVEZY had charged to our credit card. The full amount of the !ast booking, as well as the full amount of the second, and as the message said a $1,000 damage deposit - in total $3,000 - this had us worried. When the head office finally returned my calls, we were able to get things straightened out, but it was not easy. The customer service on the app does not exist. Friends at the same event rented with Outdoorsy and had no trouble at all. I wish we could say the same.

  Review of 7/31/24, following an experience of 6/17/24 by BONITA L.

• 4 / 5

  

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  The app experience was great, but I found Rvezy fees being excessive, also you don't know about insurance costs till you get to payment page

  Review of 7/31/24, following an experience of 6/19/24 by AZHAR C.

• 5 / 5

  

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  We had a very good experience. The RV was delivered and it worked out very well, especially since we had quite a bit of rain. The hosts were very responsive to all questions and were great in finding another campsite when the first one didn’t work out. The additional equipment was wonderful. Thank you

  Review of 7/30/24, following an experience of 2/19/24 by DALE W.

• 5 / 5

  

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  Everything was excellent will use again and I recommend it to family and friends 😀

  Review of 7/30/24, following an experience of 5/31/24 by DONALD A.

• 5 / 5

  

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  I absolutely love this company for being so friendly, professional and easy to communicate with. They definitely contributed to a wonderful vacation.

  Review of 7/30/24, following an experience of 5/29/24 by LASHANNA G.

• 5 / 5

  

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  i wrote vit yesterdaY

  Review of 7/30/24, following an experience of 6/9/24 by JOHN R.

• 5 / 5

  

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  Easy and reliable service. Booking of RV went well as well as did our 2 week road trip in Gaspésie, QC.

  Review of 7/30/24, following an experience of 6/2/24 by KRISTOFFER D.

• 1 / 5

  

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  We rented 2 RV's 3 months ahead of time for a large family vacation. 1 canceled 3 days before our trip causing a nightmare scramble and the other showed up with bald tires to the point I spent an hour jacking up the RV and replacing the worst tire with the spare tire, and generally it was in a bad state of repair.

  Review of 7/30/24, following an experience of 2/27/24 by JAMES W.

  Answer by rvezy.com

  

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  Hi James, We’re truly sorry to hear about the challenges you faced during your family vacation. This is not the experience we want for our guests, and we understand how frustrating it must have been to deal with these last-minute issues. Planning a large family trip should be enjoyable, not stressful, and we regret that our service didn’t meet your expectations. Please reach out to our support team at 1-855-697-8399 so we can review your case and work towards a resolution. We want to ensure that situations like this are addressed and that our customers receive the quality and reliability they deserve. Thank you for bringing this to our attention, and we’re committed to making things right and improving our services.

• 3 / 5

  

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  App needs improvement

  Review of 7/30/24, following an experience of 6/26/24 by JULIEN M.

  Answer by rvezy.com

  

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  Hi Julien, Thank you for your feedback! We appreciate you taking the time to let us know that the app could use some improvement. We’re always looking for ways to enhance the user experience, and your input is valuable in helping us identify areas where we can do better. If you have specific suggestions or encountered any particular issues, we’d love to hear more about them. Please feel free to reach out to our support team at https://help.rvezy.com/hc/en-us. We’re here to listen and improve. Thank you for being part of the RVezy community, and we’re committed to making your future experiences even better.

• 5 / 5

  

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  Experience was excellent from booking camper to delivery . We had a turn-key weekend with no headaches

  Review of 7/30/24, following an experience of 4/1/24 by GREG U.

• 5 / 5

  

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  Great service

  Review of 7/30/24, following an experience of 5/18/24 by KRYSTELLE B.

• 3 / 5

  

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  We had 2 reservations with a single bill, was complicated

  Review of 7/27/24, following an experience of 7/3/24 by NANCY M.

  Answer by rvezy.com

  

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  Hi Nancy, Thank you for sharing your experience with us. We’re sorry to hear that managing two reservations with a single bill was complicated. We understand how that could be confusing, and we appreciate your feedback. If you have any questions or need assistance with future bookings, please feel free to reach out to our support team at 1-855-697-8399. We’re here to help simplify the process and ensure your experience is as smooth as possible. Thank you for choosing RVezy, and we’re committed to improving our service based on feedback like yours.

• 5 / 5

  

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  Great experience thru out the process

  Review of 7/27/24, following an experience of 4/23/24 by STEVE W.

• 5 / 5

  

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  Easy app to use. Great weekend!

  Review of 7/27/24, following an experience of 6/7/24 by JEFF E.

• 5 / 5

  

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  5 stars

  Review of 7/27/24, following an experience of 6/3/24 by ELDORA K. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Good service. Unsure about mechanical soundness check though. Not that we had any issues but it was in my mind.

  Review of 7/27/24, following an experience of 6/11/24 by ALLEN B.

• 5 / 5

  

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  They were easy to talk to and work with.

  Review of 7/27/24, following an experience of 6/4/24 by DONALD SHERI G.

• 5 / 5

  

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  Very satisfait , bonne communication, tout a été respecter

  Review of 7/27/24, following an experience of 5/28/24 by LOUIS PHILIPPE F.

• 5 / 5

  

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  Great service! Dan was prompt and courteous.

  Review of 7/27/24, following an experience of 4/23/24 by MARGARET D.

• 5 / 5

  

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  Booking and processes were easy and efficient

  Review of 7/27/24, following an experience of 1/12/24 by DAOUD H.

• 4 / 5

  

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  Good

  Review of 7/27/24, following an experience of 1/18/24 by BASTIEN A.

• 5 / 5

  

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  Our experience went very smooth and enjoyable

  Review of 7/27/24, following an experience of 5/17/24 by CLINT A.

• 5 / 5

  

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  Great app, was a great way to travel.

  Review of 7/27/24, following an experience of 6/24/24 by BRANDON D.

• 4 / 5

  

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  I appreciate how easy it was to find and rent the trailer. It was difficult to find the documents to review the condition of the trailer.

  Review of 7/27/24, following an experience of 4/30/24 by KATHY L P.

• 5 / 5

  

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  First time booking with RVezy and it was a wonderful experience. The process was easy to understand and the trip was great! Will definitely be back!

  Review of 7/27/24, following an experience of 5/30/24 by RUTH M.

• 5 / 5

  

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  It's easy to use.

  Review of 7/27/24, following an experience of 4/25/24 by ZHIBIN Y.

• 4 / 5

  

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  Good app, easy to use, do the work !

  Review of 7/27/24, following an experience of 5/24/24 by FLORENT D.

• 3 / 5

  

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  Was not aware of hidden cost of cleaning.

  Review of 7/27/24, following an experience of 4/30/24 by STEPHANE P.

  Answer by rvezy.com

  

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  Hi Stephane, Thank you for your feedback. We’re sorry to hear that the cleaning cost wasn’t clearly communicated upfront. We understand how unexpected costs can be frustrating, and we strive to provide full transparency in our pricing. If you have any questions or concerns about the charges, please don’t hesitate to reach out to our support team at https://help.rvezy.com/hc/en-us. We’re here to help and ensure you have all the information you need for a smooth rental experience. Thank you for choosing RVezy, and we appreciate your input as it helps us improve our service.

• 5 / 5

  

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  Séjour au top merci

  Review of 7/27/24, following an experience of 3/24/24 by MATTHIEU B.

• 5 / 5

  

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  Very well organized site. Lots of good options for you to choose from and the best way to find a RV for your trip.

  Review of 7/27/24, following an experience of 6/28/24 by AMANDEEP K.

• 4 / 5

  

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  I thought after the RV was booked and paid for it was just a matter of pick up. There were more steps to fulfill previous to pick up. Also I wasn’t an approved driver which made no sense. Everything else was good. The hosts were great.

  Review of 7/27/24, following an experience of 2/6/24 by GORD M.

• 5 / 5

  

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  Amazing experience, our families first time using the site and based on our experience with not only the site and host. Would recommend to our other family members and friends. In summary- seamless

  Review of 7/27/24, following an experience of 2/8/24 by DAVID D.

• 2 / 5

  

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  Navigating the site was not easy. Didn't get a notifications for return inspection. Booking was closed before I could complete. The trailer we rented had nothing but problems. I really don't think it was even inspected after the last renter had it as the septic wasn't dumped and it was being wiped down as we got there for pick up. Not impressed at all. Will not be renting again.

  Review of 7/27/24, following an experience of 4/5/24 by SANDY H.

  Answer by rvezy.com

  

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  Hi Sandy, Thank you for sharing your experience with us. We’re truly sorry to hear about the difficulties you encountered while navigating the site, the issues with the return inspection, and the problems with the trailer. This is not the experience we want for our guests, and we understand how disappointing it must have been for you. We take feedback like yours very seriously and want to address these concerns to improve our service. Please reach out to our support team at 1-855-697-8399 so we can discuss what happened in more detail and work towards a resolution. Thank you for bringing this to our attention. We appreciate your honesty, and we’re committed to making sure that future experiences with RVezy are much better.

• 5 / 5

  

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  Very easy site to get verified on and rent an RV. No issues with bookings & deposits

  Review of 7/25/24, following an experience of 5/14/24 by B.L. E.

• 4 / 5

  

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  Enjoyed using RVezy to rent a camper for our recent family camping trip. Our difficulties did not lie with RVezy it was disappointing to rent from a Superhost and have a camper that was not as advertised and most essentials were not in working condition and owner was not aware until we informed him of this. I am unsure if we would use this service again due to this and have requested compensation from the host for this rental due the issues we had.

  Review of 7/25/24, following an experience of 5/16/24 by SHAWNA S.

• 3 / 5

  

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  Site navigation was good - the app had issues with adding verified drivers though.

  Review of 7/25/24, following an experience of 2/21/24 by JORDI L.

• 5 / 5

  

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  It's real easy, plenty of rigs to choose from, plus you get a general location of where they are located, i found one a few blocks from home, making pick up and return much easier. I'd recommend renting first, if interested in purchasing

  Review of 7/25/24, following an experience of 6/4/24 by CLIFF S.

• 5 / 5

  

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  First time renter with RVeasy and am completely satisfied with the company and the whole experience. The process was easy from start to finish. I did have a couple questions along the way and customer support easy to connect with and extremely helpful.

  Review of 7/25/24, following an experience of 2/10/24 by DIANE S.

• 5 / 5

  

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  Easy to deal with,

  Review of 7/25/24, following an experience of 6/25/24 by BRIAN K.

• 4 / 5

  

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  It’s good.

  Review of 7/25/24, following an experience of 4/15/24 by BENNETT H.

• 5 / 5

  

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  This app is extremely easy to use and it provided us a way to rent a trailer with everything that we needed. We have an amazing experience camping because we were able to rent a trailer!

  Review of 7/25/24, following an experience of 6/10/24 by KYLIE P.

• 5 / 5

  

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  Everything went perfect. The app and the communication with the owner of the RV

  Review of 7/25/24, following an experience of 5/22/24 by PHILIPPA S.

• 5 / 5

  

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  Awesome experience!

  Review of 7/25/24, following an experience of 6/29/24 by AMANDA L.

• 5 / 5

  

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  Great experience

  Review of 7/25/24, following an experience of 3/29/24 by HOUMEHR MIKE P.

• 5 / 5

  

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  It was a great first time rv experience for our family. The rv is well stocked and the hosts were amazing! We will definitely rent from the again!

  Review of 7/25/24, following an experience of 1/18/24 by DOROTA M.

• 4 / 5

  

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  Great place to find a trailer with great owners to help you Alhambra an amazing vacation

  Review of 7/25/24, following an experience of 6/21/24 by BRAD C.

• 5 / 5

  

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  easy to contact and friendly owner.

  Review of 7/25/24, following an experience of 3/13/24 by KI HOON C.

• 4 / 5

  

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  I had some issues with booking that were resolved with an email. Overall a fairly straight forward and positive experience.

  Review of 7/25/24, following an experience of 5/27/24 by SARAH H.

• 5 / 5

  

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  It was a smooth experience from start to finish, the hosts were great at responding and communicating , answering all of our questions. We had the RV delivered which was great and the RV had all of the necessities. Our family enjoyed our first RV experience and we can’t wait to rent again 😊

  Review of 7/25/24, following an experience of 5/25/24 by JENNA Y.

• 4 / 5

  

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  Good. ..

  Review of 7/25/24, following an experience of 1/14/24 by PATRICK G.

• 5 / 5

  

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  Used rvezy a few times and never had a problem! My GO-TO for renting an RV! TRY IT!

  Review of 7/25/24, following an experience of 5/30/24 by JOCELYN K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very easy. User friendly website/App.

  Review of 7/25/24, following an experience of 6/24/24 by TROY C.

• 5 / 5

  

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  Using RVezy was a very pleasant experience for obtaining a rental RV for our vacation. The site is very user friendly and provided many options for us to explore. The communication was timely and provided all necessary steps to make the process seamless. We will use RVesy again and will recommend to our family and friends.

  Review of 7/25/24, following an experience of 2/23/24 by MAURICE T.

• 3 / 5

  

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  The service was excellent but the camper wasn’t the best. The toilet leaked and the smoke detector went off in the middle of the night for no reason. The small camper wasn’t the best for an older couple.

  Review of 7/25/24, following an experience of 2/28/24 by SIMONNE L.

  Answer by rvezy.com

  

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  Hi Simonne, Thank you for your feedback. We’re glad to hear that you received excellent service, but we’re sorry to learn that the camper didn’t meet your expectations, especially with the issues you encountered. We understand how important it is for your rental to be comfortable and trouble-free. We appreciate you bringing these concerns to our attention, and we’ll make sure to address them. If you have any further feedback or need assistance with future bookings, please don’t hesitate to reach out to our support team at 1-855-697-8399. We’re here to help ensure your next experience is more enjoyable. Thank you for choosing RVezy, and we hope to provide you with a better experience in the future.

• 5 / 5

  

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  I would recommend taking out the Insurance through RVEZY when renting. It sure came in handy.

  Review of 7/25/24, following an experience of 5/14/24 by ABAGAIL C. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  First time user/renter- Easy site to navigate! RVezy app was causing me a lot of issues of not working or letting me login. I contacted the “help center”- they quickly responded via email and resolved the issue for me!

  Review of 7/25/24, following an experience of 10/1/23 by TOBY R.

• 2 / 5

  

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  Everything is easy to navigate through. The only two issues that I encountered were: 1- taking photo off my driver's licence and selfie. It took over three days and multiple attempts with 4 different laptops and mobile phones to get it work. 2- inspection can only be done via mobile App. My phone was not compatible with the App and did not allow me to install. so I missed this step. There must be options with uploading photos through website.

  Review of 7/25/24, following an experience of 4/5/24 by SHAHRAM L.

  Answer by rvezy.com

  

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  Hi Shahram, Thank you for your feedback and for sharing your experience with us. We’re glad to hear that you found most of the process easy to navigate. However, we’re sorry to learn about the challenges you faced with uploading your driver’s license photo and completing the inspection. We understand how frustrating it can be when technology doesn’t work as expected, and we appreciate your patience in trying multiple devices. Your feedback is important to us, and we’ll use it to improve our processes and make the experience smoother for everyone. If you have any other concerns or need assistance in the future, please don’t hesitate to reach out to our support team at 1-855-697-8399. We’re here to help and provide you with an even better experience next time.

• 3 / 5

  

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  My booking went okay. The hosts were amazing. RVezy is not so much - couldn't find the check in and check out list they referenced in their emails. Went to look for future bookings with my credentials while my wife also set up a new account under her name. Since I was already a customer and had done a booking the cost quoted was higher than a new account for the exact same trailer and time. I thought it was as fluke so I set up a second account and got better pricing. So create a new email/account for every booking if you want a better price.

  Review of 7/25/24, following an experience of 4/3/24 by JEFFREY M.

  Answer by rvezy.com

  

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  Hi Jeffrey, Thank you for sharing your feedback and we’re glad to hear that you had such a positive experience with your hosts. However, we’re sorry to learn about the difficulties you faced with finding the check-in and check-out list and the pricing inconsistencies you encountered. We strive to provide a clear and consistent experience for all our users, and your feedback is important as we work to improve. The pricing issue you mentioned shouldn’t be happening, and we’d like to look into this further. Please reach out to our support team at 1-855-697-8399 so we can assist you with this and ensure you receive the best possible service. Thank you for bringing this to our attention, and we’re committed to making your future experiences with RVezy more seamless.

• 1 / 5

  

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  Worst experience ever. I will NEVER rent from them again. After making a reservation four months ahead and receiving a confirmation email, I thought I was done. WRONG. Strike number 1: My email confirmation did not indicate more was needed to be done. I also never received a courtesy email indicating I was not done (even though I had a reservation) until a few days before rental date and when they did it was a threat letter indicating that if I did not complete it, they would not only cancel my reservation, they'd also impose a fee for last minute cancellation. Strike number 2: Apparently they want a picture of my drivers license for a trailer rental and they will only accept it using their software to take the picture (they will NOT accept a picture I send to them). Unfortunately their software does not work with my phone (I have an iphone 8) and they have no alternate option. However, they don't even know this or know how to troubleshoot this. They just kept sending link after link after link. No fixes, it's just the same link every time. As a career software engineer myself, it was clear they don't know what they're doing. They didn't even ask what phone I had. Strike number 3: After working with one person all day trying everything they suggested and still not working, another person sent me a nasty gram saying if I don't complete it within 45 minutes, they would cancel and charge me a cancellation fee. With processes in place that assumes their software works and then send nasty grams with forced cancellation fees when they don't work, this is the type of unprofessional company they are. RVezy should be called RVhard. Three strikes, you're out.

  Review of 7/25/24, following an experience of 2/10/24 by JIM L.

  Answer by rvezy.com

  

  Flag

  Hi Jim, We’re truly sorry to hear about the difficulties you faced and the frustration this situation caused. This is not the experience we want for our customers, and we deeply regret that our processes and communication fell short. We understand how important it is for everything to work smoothly, especially when you’ve planned so far in advance. We take your feedback seriously and would like to address your concerns directly. Please reach out to our support team at 1-855-697-8399 so we can review what happened and work towards a resolution. We’re committed to improving our service and ensuring that this type of situation doesn’t happen again. Thank you for sharing your experience, and we hope to have the opportunity to make things right.

• 5 / 5

  

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  This is very easy to use and the selection of RV's makes it easy to get what you need.

  Review of 7/25/24, following an experience of 3/22/24 by KAREN C.

• 5 / 5

  

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  App was easy to use, it's a handy, just know what kind of RV/Trailer you want, choose and pay and even the host will help you all the way till you're done with the rental process. I will definitely recommend.

  Review of 7/25/24, following an experience of 7/5/24 by MARTINILLOMART R.

• 4 / 5

  

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  Everything was pretty straightforward but the “flexible” pick-up and drop-off time. Our hosts Felix was awesome, easy open communication and everything was thoroughly explained for the usage of the van. The van was perfection! It was complete with everything we needed for our family trip. We will definitely be renting again in the near future.

  Review of 7/25/24, following an experience of 4/24/24 by JANELLE M.

• 5 / 5

  

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  This was our first time renting an RV and Pankaj was wonderful to rent from. He was very communicative and helpful when picking up and dropping off the RV. All we did was sleep and store our stuff in the RV since we were outside so much during our trip but it was perfect for our family of 4. We will definitely rent from Pankaj again. The app is also very easy to use. Highly recommend!

  Review of 7/25/24, following an experience of 4/10/24 by SARA W.

• 5 / 5

  

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  Very easy process, we found exactly what we needed in the area we were in, will use other times for sure

  Review of 7/23/24, following an experience of 5/24/24 by GERTRUDE S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The app was easy to use and made for a positive booking experience. I will use this app for future bookings.

  Review of 7/23/24, following an experience of 6/3/24 by CHERYL L.

• 5 / 5

  

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  The whole process was easy to navigate.

  Review of 7/23/24, following an experience of 5/22/24 by MARTINA H.

• 5 / 5

  

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  Everything worked out the way it was supposed to.

  Review of 7/23/24, following an experience of 6/17/24 by NANCY H.

• 5 / 5

  

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  website was easy to use. it was our first time renting, our host Julie was amazing and accomodated our times for pickup and drop off. my security deposit was returned in less than 24 hours! look forward to renting again!

  Review of 7/23/24, following an experience of 5/26/24 by APRICUS T.

• 5 / 5

  

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  It was great from top to bottom. Great times from front to end ...amazing times!

  Review of 7/23/24, following an experience of 6/26/24 by ANDERSON A.

• 5 / 5

  

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  Website was easy to use, particularly searching by area. Encountered some difficulty with creating a driver profile as the app was incorrectly interpreting my name but was resolved very quickly by the customer support team after submitting a ticket.

  Review of 7/23/24, following an experience of 4/14/24 by AIDAN N.

• 4 / 5

  

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  Great idea. Will do it again

  Review of 7/23/24, following an experience of 9/10/23 by NOREEN S.

• 3 / 5

  

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  Good for providing general info on overall availability of different units im different locations. The unit we obtained was great and well equipped.

  Review of 7/23/24, following an experience of 3/2/24 by CLIFF L.

• 5 / 5

  

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  excellelnt experience

  Review of 7/23/24, following an experience of 6/19/24 by ILENE G.

• 5 / 5

  

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  EN FRANÇAIS svp

  Review of 7/23/24, following an experience of 4/22/24 by ZDENEK P.

• 5 / 5

  

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  Easy to rent. Great host

  Review of 7/23/24, following an experience of 6/4/24 by JOAN R.

• 5 / 5

  

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  Easy to navigate

  Review of 7/23/24, following an experience of 5/16/24 by DIANE R.

• 5 / 5

  

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  Smooth process. Well done!

  Review of 7/23/24, following an experience of 6/8/24 by HEATHER M.

• 5 / 5

  

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  It's easy for use, helps you feel supported and comes with the full package.

  Review of 7/23/24, following an experience of 6/7/24 by RIANNE M.

• 4 / 5

  

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  It went well

  Review of 7/23/24, following an experience of 6/28/24 by JOHN C.

• 5 / 5

  

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  The RV was very clean and comfortable. We enjoyed the convivence of the personal delivery by Tony and pick up. Highly recommend.

  Review of 7/23/24, following an experience of 4/24/24 by ANJALI Z. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Everything went very well!

  Review of 7/23/24, following an experience of 4/7/24 by PATI F.

• 4 / 5

  

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  Rvezy was a great way for our family to go on a mini vacation. Our host was a great guy and very helpful. I find the website/app tricky to navigate when it comes to finding a few items. It would be helpful if there was a tab or a clear link to finding the inspection report for the beginning and ending of the trip. In the end I wasn’t able to find the end inspection report because I exited from adding pictures and then I wasn’t able to complete the rest of the report. Other than that, it’s great.

  Review of 7/23/24, following an experience of 5/19/24 by DENINE K.

• 5 / 5

  

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  Great experience very easy to use and get information.

  Review of 7/23/24, following an experience of 1/16/24 by PHILLIP C.

• 5 / 5

  

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  Great experience

  Review of 7/23/24, following an experience of 3/9/24 by GINA K.

Reviews displayed in chronological order