rvezy.com

Customer reviews for rvezy.com

4.5 / 5 1

Calculated from 1385 reviews obtained over the last 12 months

10256 reviews since 29/08/2018

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Information rvezy.com

  • Company

    RVezy

  • Description

    RVezy is North America’s top rated RV rental marketplace, providing outdoor enthusiasts with a safe and affordable way to rent unique and authentic RVs from private owners. As an owner first platform, RVezy has empowered thousands of RV entrepreneurs to share their passion and earn additional income when their RVs are not in use. With comprehensive insurance coverage, 24/7 roadside assistance, an easy-to-use app, and best-in-class support, RVezy is the easiest and most secure way to rent an RV.

  • Address

    245 Cooper St Suite 600 K2P 0G2 Ottawa

  • Website

    https://www.rvezy.com

  • Category

    Travel and tourism

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Customer reviews

  • 4 / 5 1
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    Booking through the website was a little but clunkier than the app, I couldn't find where to fill out the rental documentation for example. Overall it did help facilitate the rental process alot smoother than doing it in person but would like a little onboarding video to support these pieces

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  • 5 / 5 1
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    Very good for a first time user.

    Review of , following an experience of by

  • 2 / 5 1
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    The app was was easy enough, but additional drivers whose ID you do not physically hold were impossible to add. Needed customer service to support Which although efficient was not quick. Our initial booking cancelled on us about a week before our vacation. There was a discount offered to rebook, but frankly that wasn't enough. We had to change our trip to accommodate which cost way more than the small discount.

    Review of , following an experience of by

  • 5 / 5 1
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    Everything was simple, easy, and great to use

    Review of , following an experience of by

  • 4 / 5 1
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    RVezy was very easy to navigate and was very responsive with any questions. We used the delivery method and the communication with the host was easy with quick responses. The only negative I could see was having to pay for roadside assistance when we weren't actually hauling the RV - but otherwise it was an excellent experience.

    Review of , following an experience of by

  • 5 / 5 1
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    Easy to use

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Easybpeasy

    Review of , following an experience of by

  • 5 / 5 1
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    Site efficace

    Review of , following an experience of by

  • 3 / 5 1
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    site is geared towards a customer picking up and returning a trailer, even though delivery options are available. When having a trailer delivered to a campsite by the owner, some aspects of the RVEasy website assume that the customer is picking up the unit even though a delivery option is chosen.

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  • 4 / 5 1
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    We were able to find a vehicle that met our needs and performed as expected.

    Review of , following an experience of by

  • 1 / 5 1
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    I can say without a doubt this was the worst rental experience of my life. The trailer was in no condition to be rented as we discovered as the weekend progressed. The back emergency window was covered up with corrugated plastic, the awning had rotten holes that went the length of the entire trailer, There was a leak in the back the was the result of a broken cap, which we discovered in the rain, the door latch did not work so we could never have the screen open, the owner had no converter plug for us to plug into power, there were no outdoor chairs as advertised, there was no fire extinguisher, or smoke alarm, the CO2 alarm had no batteries in it. I spoke with RVezy and they said I really needed to work it out with the host. This trailer should never have been rented and it looks bad to Rvezy that is was. I will never rent from them again. I can not believe that Rvezy would not refund me the portion of the money that was paid to Rvezy - terrible customer service. I will not recommend RVezy to anyone.

    Review of , following an experience of by

  • 5 / 5 1
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    Very easy to use

    Review of , following an experience of by

  • 3 / 5 1
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    The platform is ok, not great. The site and the mobile app have problems. My initial booking was cancelled by the host. It kept showing up on my upcoming trips. The subsequent booking never appeared on my upcoming trips. The android app would only load any data once. If I switch between tabs it would be blank. Extremely annoying to have to quit the app to do more than 1 thing. In app messages wouldn't send. Lots of issues

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Good appli

    Review of , following an experience of by

  • 5 / 5 1
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    Very easy to use. My only problem was having a phone that I couldn't download the app. Very happy that I found RVezy on my search.

    Review of , following an experience of by

  • 4 / 5 1
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    It was overall a good tool to find an RV or campervan, and the people we rented from were great with communication. Would have been better to know a bit more about the functioning of the van earlier, as first timers, but that is more about the research on our part and the images or videos available on the website. Would be good to have videos about how to transform small campervans for sleeping.

    Review of , following an experience of by

  • 4 / 5 1
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    On a fait une reservation le mois d'Août numero #891812 qui est finalissé très bien, (même si on recomenderait de dire au propietaire de faire plus souvent la révision de sa voiture, parce qu'on à perdú le premier jour à cause de manque de liquid de freins! Jusqu'a qu'on à deviné le problemme avec un garagiste, on a souffert un peu a cause de ça... Au moins que ça n'arrive à nouveau à personne!) Mais on attends encore le retour des 100 dollars de caution incluis dans le bilain de 1021.32 dollars qu'on nous à enlevé, dans le budget initial. On aimerait bien savoir combient c'esr prevu de faire la transference.

    Review of , following an experience of by

  • 5 / 5 1
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    Booking was easy. Communication was excellent. We recieved immediately support when we had a technical issue with the verification process. We will use rv3zy again.

    Review of , following an experience of by

  • 5 / 5 1
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    This app was very easy to navigate so it made the whole process very easy.

    Review of , following an experience of by

  • 5 / 5 1
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    I found RVesy very professional to work with. I am an advanced (in age) senior and very nervous when I dealing with something new to me. I found your company walked me through and communicated well. The owner was excellent to work with and in the end it resulted in and incredible family reunion with no worries.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Rvezy was very easy to use and connected me with the individuals I needed to make for a seamless camping weekend with the grandkids.

    Review of , following an experience of by

  • 5 / 5 1
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    RVezy's booking system was straightforward. From browsing to selection to reservation, payment, and return, all steps in the process were seamless. We have already referred this service to others.

    Review of , following an experience of by

  • 5 / 5 1
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    Very thorough and straightforward process. Great App!

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Easy to search and to book.

    Review of , following an experience of by

  • 5 / 5 1
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    Was super easy and convenient to book

    Review of , following an experience of by

  • 4 / 5 1
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    Ça c’est très bien passé comme première expérience. Le site web est claire et les instructions aussi. Pour une raison qui m’échape, je n’ai pas pu fermer le voyage avec le iPad. Il a fallu le faire sur le iPhone. Le locateur n’a pas les meme formulaire (papier ou/et electronique) à remplir que le locataire lors de la prise de possession du VR (!?).

    Review of , following an experience of by

  • 5 / 5 1
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    Easy and reliable

    Review of , following an experience of by

  • 4 / 5 1
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    Only issue is insurance cost. Should have an option that if the renter has adequate coverage, no need to purchase additional insurance through the app.

    Review of , following an experience of by

  • 5 / 5 1
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    Great service. Quick responses !

    Review of , following an experience of by

  • 1 / 5 1
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    Our RV broke down in the last day. The roadside-assist was of no help as they could not organise anything in Quebec as they could not speak French. Their French hotline could not speak Wnglish! We rented the RV in Quebec City ;-) So, we were on our own since the owner was not available. We ran into huge problems as the staff at the gas station (the RV did not start after re-fuelling) threatened Tonfall thenpolice as we tried to re-start it there (where else). With the help of several friends people we managed to start the RV again Abend to bringing back the last 55km. We had a coat of CAD 400,- due to this as we missed our airport transfer (and almost our flight)! RVEZY is not answering to our e-Mails, So, we‘re on our own again! I cannot recommend RVEZY because of this! A „regular“ renting company has liability; there all would have been smoother!

    Review of , following an experience of by

  • 5 / 5 1
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    So easy to use and had a great experience with RV owner. I have already referred to a few friends!!

    Review of , following an experience of by

  • 5 / 5 1
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    i randomly came across rvezy while we were looking for a trailer rental for an upcoming trip. the app is super easy and makes booking a rental very secure. communication through the app is easy and explains everything very well. we will definitely be using rvezy again for futre trips

    Review of , following an experience of by

  • 5 / 5 1
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    I found RVezy very easy to navigate, and was able to find a rental vehicle very quickly. The communication after I secured the rental was great, and pick-up/drop-off was simple and clear. I will definitely use RVezy again, and would recommend it to anyone.

    Review of , following an experience of by

  • 3 / 5 1
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    Interface assez compliquée, qui disfonctionne parfois (enregistrement de conducteur, impossible compléter le formulaire de départ, impossible de laisser un avis sur notre loueur etc) Le helpdesk ne répond pas au mail. Accueil sympa par téléphone, mais depuis l étranger c est un budget... Bref un site qui nous a généré du stress dans l'organisation de nos vacances, avec lequel on ne s'est jamais vraiment senti en confiance.

    Review of , following an experience of by

  • 3 / 5 1
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    Android App was slow and buggy

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Finding an RV in our vicinity was relatively easy and welcome. We had the opportunity to visit the RV before renting. Communication through RVezy was convenient and Rachel, our host, was available when necessary to answer our questions. A very pleasant experience!

    Review of , following an experience of by

  • 5 / 5 1
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    No Issues , everything went smoothly

    Review of , following an experience of by

  • 1 / 5 1
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    Je vous ai communiqué les raisons de mon insatisfaction, mais vous n’en avez pas tenue compte. J’ai réservé ce VrR d’un propriétaire situé à St-Sauveur pour une très bonne raison. Je voulais voir ce qu’il comprenais et bien sur il manquait bien des choses. Le propriétaire m’a fait déplacer à Repentigny, 3 heures de route dans le trafic, et m’a demander de rapporter la can vendredi matin pour 11:-phrénologies soit bien avant la fin de mon contrat. De plus, il m’a exiger des frais de 375.00$ pour des dommages à une douillette que je n’ai jamais vu à bord de la van. De fait, je n’ai jamais défait son lit, car j’ai coucher dans mon seepling bag au dessus de son bedding. J’ai du canceller une réservation de camping pour lequel j’avais fait un dépôt à cause de sa demande de retour j’exige donc un dédommagement de 2500.00$ pour bris de contrat en plus d’une journée de réservation ainsi que mon dépôt de 25.00$ pour le camping. J’ai déjà fait cette demande aux propriétaires sans réponses.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 1 / 5 1
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    Très difficile de communiquer en FRANÇAIS avec RVEZY

    Review of , following an experience of by

  • 5 / 5 1
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    Excellent

    Review of , following an experience of by

  • 3 / 5 1
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    Good research tool, booking was easy, app is not easy to use, could not find where to perform departure and return inspections. Tried calling, no option for help with inspections. Chat was no help. Good relation with lender for pre-post inspections, learning VR attributes. Overall a very good experience and great trip.

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  • 3 / 5 1
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    Very easy to use. But the charges for insurance etc is outrageous when we have those things already under our own policy. It’s a money grab. I booked with a different rental company and they did not have these fees. Saved about $250.00 somewhere else.

    Review of , following an experience of by

  • 4 / 5 1
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    Overall great experience. Very busy site, and required paperwork. Maybe less emails and make it easier to complete the application.

    Review of , following an experience of by

  • 5 / 5 1
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    Oh Great website and app. Clear instructions and responsive owners

    Review of , following an experience of by

  • 5 / 5 1
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    Very good and easy

    Review of , following an experience of by

  • 5 / 5 1
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    Great company to deal with.

    Review of , following an experience of by

  • 4 / 5 1
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    Very user friendly that makes things very easy in your searches and communications.

    Review of , following an experience of by

  • 1 / 5 1
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    I’d give a lower star review but I know that partly the problem was with the host, but overall you guys need a better customer service line or online chat because it’s a pain trying to get in touch with you guys when in dire situations. If a Host has bad reviews and is trying to con people you should remove that host and not allow them to continue renting out their messed up RV. This was a very bad first time experience

    Review of , following an experience of by

  • 5 / 5 1
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    Great service. Great trip. Very helpful customer service.

    Review of , following an experience of by

  • 4 / 5 1
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    It was all okay eventually but rather daunting for overseas people like us with all the extras not stated in the beginning

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  • 5 / 5 1
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    Very easy to use and get to travel even you have nothing. Great Service!

    Review of , following an experience of by

  • 4 / 5 1
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    First time user of RVEzy my experience was generally good, but I did find details such as how the Security Deposit is collected and returned either missing or hard to find. We were happy with our rental.

    Review of , following an experience of by

  • 5 / 5 1
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    Clear, uncomplicated, simple, good selection, good instructions.

    Review of , following an experience of by

  • 5 / 5 1
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    As first time users to the app, we were understandably skeptical at first. However after doing our research, we found the app to be incredibly easy to use and more importantly, an extremely trustworthy experience. Will definitely use again and would highly recommend to others.

    Review of , following an experience of by

  • 4 / 5 1
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    RVezy was pretty straightforward to use. However while trying to write text messages to the owner, the screen jumps down and you can't see what you're trying to type. But this is more of a technical issue that they could possibly fix. I think getting in to chat with the owner could be easier. But as far as booking etc, it's a decent site.

    Review of , following an experience of by

  • 4 / 5 1
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    Easy to use. Good responses from customer service.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Great site! I booked an RV in Quebec to travel to New Brunswick. I wish it was available in New Brunswick, or I would have found an RV in that province. Other than that, my experience was great. Excellent, user friendly app. Excellent customer service as well, as I had to call to sort out a rescheduled booking. She sorted out my issue in no time.

    Review of , following an experience of by

  • 2 / 5 1
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    The handling of cancelations and re-booking is misleading. If you have a host cancel, rvezy sends you other options that meet your criteria which is great. But none of the information from the prior booking is passed on to the replacement booking unless you do that again yourself. The app is clumsy and doesn't always load so communication is lost in frustration. Here is the verbiage from the re-booking email: "Here are a couple of available RVs that fit the criteria you were looking for in your original request:" It should really say "here are some options, you need to start from scratch and your on your own" I ended up having to rent to separate RV's because the replacement one did not allow us to tow ourselves even though that box was checked.... Hard lesson to learn the hard way. Now that it is clear it is totally up to the customer and host it makes sense. It just cost us an extra 1500 to figure it out.

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  • 4 / 5 1
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    Decent,App is a bit glitchy and slow to update.

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  • 5 / 5 1
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    I’d use it again.

    Review of , following an experience of by

  • 5 / 5 1
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    thinking about getting into the RV life, rent one first !!

    Review of , following an experience of by

  • 5 / 5 1
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    J’ai bien aimé les rappels de notre réservation comme prendre des photos lors de la livraison et au retour. Je n’aurai pas peur de recommander votre site à nos amis, Excellent service

    Review of , following an experience of by

  • 5 / 5 1
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    Easy pleasant transaction

    Review of , following an experience of by

  • 4 / 5 1
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    Found the website a little confusing to use. There were a lot of extra requirements (forms to fill out) that one doesn’t have with other property rentals like VRBO and Airbnb. We did not pickup, move or drive the RV, yet a copy of my drivers license was required to rent.

    Review of , following an experience of by

  • 1 / 5 1
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    Didn’t feel supported

    Review of , following an experience of by

  • 4 / 5 1
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    Good site navigation. Sometimes a bit unclear, I had to do twice the licence registration.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 2 / 5 1
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    Fees are quite high

    Review of , following an experience of by

  • 3 / 5 1
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    Service was responsive and good. We were a bit alarmed at the cost of the actual rental after cleaning fees, insurance, propane, and dumping fees were incorporated. Nonetheless it is cheaper than owning.

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  • 4 / 5 1
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    J'ai bien aimé réserver sur ce site .

    Review of , following an experience of by

  • 5 / 5 1
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    Excellent experience .Would not hesitate to use them again

    Review of , following an experience of by

  • 5 / 5 1
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    Great service, easy to use.

    Review of , following an experience of by

  • 3 / 5 1
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    Poor response from sellers. Many inquiries would go unanswered even though it stated the RV was available for those dates.

    Review of , following an experience of by

  • 5 / 5 1
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    Excellent

    Review of , following an experience of by

  • 5 / 5 1
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    Super easy process.

    Review of , following an experience of by

  • 4 / 5 1
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    Very good. Only problem was I had to keep changing my password because I kept getting locked out of the website. Even when I last tried to communicate on my iPad after John Y gave me a password to use. I used the password once and then again after our booking finished I couldn’t get back in because the password wouldn’t work.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Good app to find a RV

    Review of , following an experience of by

  • 4 / 5 1
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    For me RVezy was the better option when it came down to mileage and extras.

    Review of , following an experience of by

  • 5 / 5 1
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    Easy to use.

    Review of , following an experience of by

  • 2 / 5 1
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    RV owner not friendly and the RV you guys rent was not inspected or i should say not safe to drive on the road. I asked for my one day money back which it was charged extra for pick up a day before the journey. Also i was charged $100 extra without my permission. Now if you want more info please call me or send me a message. Overall not satisfied at all. I have lot more to write but its OK i would like Rveyz team should contact me in this matter.

    Review of , following an experience of by

  • 5 / 5 1
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    Easy to use site that makes connections with the trailer owner simple.

    Review of , following an experience of by

  • 4 / 5 1
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    Site un peu difficile pour certaine étape, service téléphonique efficace . Bémol sur la fonctionnalité facturation . Débit et crédit?? Qui apparaît sur ton état de compte. Satisfaite de mon expérience.je recommanderais .

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  • 5 / 5 1
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    I had a wonderful experience I would highly recommend.

    Review of , following an experience of by

  • 5 / 5 1
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    I had never used a service like this before. We had never rented an RV before either. We had no problems at all with this experience! Love it and talking about future trips already!

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  • 4 / 5 1
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    Good, but just too many emails. and needs a better system for submitting driver licence.

    Review of , following an experience of by

  • 5 / 5 1
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    Easy and safe

    Review of , following an experience of by

  • 5 / 5 1
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    Great service and communication.

    Review of , following an experience of by

  • 5 / 5 1
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    Very easy to use , very convenient! the thing I would change is a reward system or refund for bringing the unit back clean or cleaner that it was taken! Some of us do care about other peoples property and I feel that if your gonna take 70 - 100 dollars for a cleaning fee and we bring it back clean or cleaner ,there should be a refund reward system in place , other than that I'm happy with the service and will continue to use! thank you

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  • 4 / 5 1
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    Site worked well but getting cancelation notice was not good when there was no booking made

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Rvezy.com is very easy to book through. They are very timely in responding back and ensuring you receive quality service and responses. Their follow up in the process is excellent, and customer service is great.

    Review of , following an experience of by

  • 3 / 5 1
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    The camper was what I needed for where we were going,Mrs Rebecca was good to work with. The only complaint I have is that the site to get the camper booked thru the RVezy app was very hard for me ,I had to call to finish my booking and also had to call to close out my final return

    Review of , following an experience of by

  • 5 / 5 1
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    Lots of selection, easy booking and peace of mind options for first-time RVers. Will definitely use this service again!

    Review of , following an experience of by

  • 5 / 5 1
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    Easy to use!

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  • 5 / 5 1
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    everything was great!!!

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  • 5 / 5 1
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    Great site easy to use

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  • 5 / 5 1
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    nnnn

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  • 5 / 5 1
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    Tom n Christine were excellent to deal with, definitely would rent from them again, nice trailer, fully stocked, clean, everything worked as was stated

    Review of , following an experience of by

  • 5 / 5 1
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    Great, so easy would do it again.

    Review of , following an experience of by

  • 5 / 5 1
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    So, I already responded with comments when leaving a review for host and site. The fact that I'm being asked again, says alot. The site is cumbersome to navigate. Challenging to complete the application and then weeks later I'm asked to set up a profile before the rental takes effect. Poor design. Poor customer experience. No stars

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  • 5 / 5 1
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    EZY to use. EZY to book an RV. Just EZY

    Review of , following an experience of by *

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  • 5 / 5 1
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    I found booking with RVezy very easy, I was very pleased with the RV I rented and would book again. I would definitely recommend RVezy

    Review of , following an experience of by

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