Customer reviews for riddlesjewelry.com

4.9 / 5

Calculated from 1108 reviews obtained over the last 12 months

2631 reviews since 17/01/2018

Review administration system compliant with the ISO 20488 standard.

Reviews subject to control.

  • For more information on reviews features and the possibility to contact the reviewer, please consult our transparency charter
  • No consideration was given for reviews
  • Reviews are published and kept for a period of five years
  • Reviews are not editable: if a customer wishes to change their review, they must contact Verified Reviews to delete the existing review and post a new one. The reasons for deleting reviews are available here
Informations and contact Riddle's Group Inc. About Verified Reviews

Search the reviews

Filter by rating

  • 2307
  • 65
  • 25
  • 16
  • 23

Information riddlesjewelry.com

  • Company

    Riddle's Group Inc.

  • Description

    Riddle's Jewelry, your local jewelry store with Men's and Women's Watches, Diamond Engagement & Wedding Rings, Necklaces, Earrings and more! At Riddle’s, we know we are selling more than just jewelry; we are helping you to celebrate life’s important relationships and events. With over 60 stores across 10 Midwest states, we have an unwavering commitment to providing the very best in jewelry selection, prices and best-in-class customer service.

  • Address

    2707 Mt. Rushmore Rd 57701 Rapid City, SD

  • Website

    https://www.riddlesjewelry.com

  • Category

    Clothing and accessories

Contact Riddle's Group Inc.

About Verified Reviews

The Verified Reviews solution is published by SKEEPERS, specialized in managing consumer reviews after online orders. See more

See our Transparency Charter

Taking action with Verified Reviews

Customer reviews

  • 5 / 5
    Edit Flag

    My ring came back to me beyond my expectations. It was a 25th wedding anniversary gift and now at our 60th it was looking quite worn. You did a great rebuild on it. We also bought some rings on our visit to Rapid City. We were treated so kindly and professional and are so happy with our purchases. Thank you, thank you!!

    Review of , following an experience of by ROY K. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Very nice and very helpful

    Review of , following an experience of by CAROLINA U. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    My visit was fairly simple. I wanted to get a couple of rosaries repaired. Chaydon Larsen, the manager, was extremely friendly and helpful. He took good care of me, did what I needed, and did so at a very reasonable price. One small repair was going to be considerably expensive, and he told me up front, and was not offended at all when I passed on that particular item. I was very impressed and would recommend this store for anyone's consideration for sales or service.

    Review of , following an experience of by DOCK E. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Awesome experience

    Review of , following an experience of by JEFFERY A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Service was great!

    Review of , following an experience of by MARION K. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Very good service.

    Review of , following an experience of by MAUREEN M. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Great staff! Had a wonderful time picking out my new right hand ring!!!

    Review of , following an experience of by ETHEL T. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Friendly helpful staff! Thank you!

    Review of , following an experience of by MERL S. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    I am so impressed with Riddle’s Jewelry. They shortened my necklace with no additional cost to me! I LOVE great customer service!

    Review of , following an experience of by NOE R. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Had an amazing service with Riddlesjewelry.com. Their sales reps were on top of all questions I had and even called me to help me through my big purchase! Will be returning in the future!

    Review of , following an experience of by ABIGAYLE R. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Brenda was very awesome at riddles in the pueblo mall so respectful and very helpful ! I give her 5 stars!!!

    Review of , following an experience of by JOSEFA S. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Very helpful

    Review of , following an experience of by BERTHA K. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    The interaction with the employees of Riddles was one of the best shopping experiences I have ever had. Made you feel very welcome and were willing to work with you in order to find the best for you

    Review of , following an experience of by BARTON S. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Kyle McGee, the man helping us was spectacular! He treated us with great respect and did not attempt to try and sell us or rush us, but rather give us many options to look at and choose from while not putting pressure on us.

    Review of , following an experience of by HAZLE K. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Krista was fantastic and helped me find the perfect gift!

    Review of , following an experience of by DORCAS B. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Riddle’s has been amazing to work with, we went to multiple stores to find my fiancé exactly what he wanted for a wedding band and they worked with us to make sure everything was perfect! I will be going back for all future Jewlery purchases from now on! Chaydon Larsen is so nice to work with, he really goes above and beyond to make sure his customers are taken care of!

    Review of , following an experience of by COLLEEN C. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    I had been in the market for an engagement ring for awhile and have visited several shops in my quest. Finally went to riddles and I am so thankful Shelley was working that day. She is amazing and made the entire process so smooth, listened to us, didn't try to upsell us. She truly wanted to make sure we were able to look at what we wanted. The day of the purchase was even smoother, she was very flexible with her schedule and accomdating to fit my schedule. Hands down a great experience with a large purchase. If your looking for any jewelry and haven't stopped in yet, I highly recommend you do and ask to speak with Shelley. I normally don't do reviews l, but felt the need for this because I know there are some guys out there that were in the same boat as me and could use the amazing assistance and guidance of Shelley.

    Review of , following an experience of by CLAUDIA H. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    The girls that helped us were great!! Definitely will be back!

    Review of , following an experience of by AHMED N. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Hanna was wonderful and so helpful to every detail and Megan helped bring the details for future questions which was so appreciated.

    Review of , following an experience of by DEMARIO W. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Very helpful and patient! Thankful for the staff!

    Review of , following an experience of by MOISES K. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    I went into the Sheridan store with a ring purchased out of state that wouldn’t stop spinning. I received honest advice and left the ring to be resized. Not only did they have the resizing done in one day, the jeweler made the ring look better than it did before. Great service and excellent work!

    Review of , following an experience of by JULIET H. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Amazing customer service and great jewelry!

    Review of , following an experience of by KAYLEE H. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Crazy awesome service and a great family owned business!

    Review of , following an experience of by CAMRON B. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    The employee’s were very friendly and helpful!

    Review of , following an experience of by GREGORIA J. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Riddles is a awesome place to purchase Jewelry. The staff are awesome very friendly and helpful. I would highly recommend Riddles to purchase Jewelry. They have great prices and sales also. Great place to shop.

    Review of , following an experience of by HANK R. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Such amazing customer service and the options were through the moon thank the lord for your service

    Review of , following an experience of by ELENOR W. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Blake is very good with customer service and was a fantastic help

    Review of , following an experience of by NILS M. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Great Quality Jewelry with the best Warranty&Care plans any jewelry outlet can offer!!!..Some of the most honest and Educated customer service, Will keep me happy to be a Riddles customer for life! Thank you!

    Review of , following an experience of by TWILA L. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Nice people and great service! Repaired my pendant without any hassle!!

    Review of , following an experience of by RAYMUNDO M. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    I had a watch battery replaced. Very fast and friendly service!

    Review of , following an experience of by JUSTICE L. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    I had a excellent experience working with Brenda! She’s awesome and made our experience awesome! We will be back!!

    Review of , following an experience of by VINCENZA R. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Hi, I want to give a BIG shout out to one of the best employee. I have been shopping at store # 152 in waterloo iowa for 15 plus years. Morgan has helped me most every time I have been in. She is amazing. Morgan is so customer focused and very patient. I'd like to share my last visit just to give you a better understanding of her work ethic. I wanted to trade in two rings n find something new. I was in the store for almost 3 hours trying to decide what I wanted. She patiently worked with me going from one end of the store to another. She helped me put some rings together that were very unique that no one else will have. I really can't say enough about her. I will miss shopping there and having her help me. I'm relocating to Florida and wish you had a store there. Thank you for allowing me to provide my feedback.

    Review of , following an experience of by MOSSIE W. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Brenda was awesome !!! Very polite and very very knowledgeable about diamonds.

    Review of , following an experience of by HASSAN D. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Rebecca was very knowledgable, friendly, and accommodating. Highly suggest her for your next diamond ring purchase.

    Review of , following an experience of by KRISTY M. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    The gals were great when they replaced batteries on both my watches and even cleaned and polished them as part of process which I never asked them to do. Because of great and quick service I even bought a gift for my wife since it was her birthday. I highly recommend Riddles!

    Review of , following an experience of by JOANA G. *

    *Pseudonymized data at the request of the author

  • 4 / 5
    Edit Flag

    Very helpful

    Review of , following an experience of by NYA A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Friendly professional great service

    Review of , following an experience of by ALISA L. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Always there to help with the best customer care

    Review of , following an experience of by TRACY H. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Great service! They placed a special order a small gold wrist bracelet. Their attention to details and customer assistance is greatly appreciated. They listen to what I needed and were able to help me to find exactly what I wanted. Staff was very knowledgeable and accommodating!

    Review of , following an experience of by CLIFFORD K. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    I was incredibly impressed with my experience at Riddles in Williston from the moment I walked through the doors. The ladies that helped me were kind, attentive and patient. They didn’t rush me into making a decision and were happy to answer my 1000 of questions. They made a first time buyer out of me and I’ll definitely be back!

    Review of , following an experience of by JO L. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Helpful and friendly. Took care of my needs immediately. Will go back!

    Review of , following an experience of by ALENA S. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Amazing customer service! Was very helpful!

    Review of , following an experience of by CORDIA G. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    All I can say is happy wife happy life. Riddles help us with a poor decision on my part and we left the store with a beautiful new set of earrings. Thanks

    Review of , following an experience of by INES R. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Great service!

    Review of , following an experience of by EZEQUIEL K. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Cheyenne had great customer service and helped me find the perfect wedding band for my engagement ring. Will definitely continue to do business with them.

    Review of , following an experience of by ELEONORE P. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Tracy is, and always has been great to work with!! Very good at her job. I will always come back to Riddles.

    Review of , following an experience of by AGLAE G. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    I worked with Shelley at the Rapid City riddles jewelry store. I did not make an online order. My experience has always been great with Shelley. She always helps me find exactly what I need and makes the process so easy she is very deferential to my tasteAnd leads me to the product I want. She is a great sales person and I have worked with her for almost 20 years now.

    Review of , following an experience of by MAGDALENA K. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    They were so great to work with and very accommodating!

    Review of , following an experience of by FRANCESCA S. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Michelle was so helpful . She explained everything perfectly from the time she discovered my damage, to working with insurance company and to my picking up my jewelry

    Review of , following an experience of by JOYCE W. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Audra was wonderful to be helped by! She knew what I was looking for when I described what I was wanting. She’s very smart on the materials and it was a pleasure being helped by her

    Review of , following an experience of by ELLSWORTH B. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Great customer service

    Review of , following an experience of by SOLON R. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Ryan swigart was a very pleasant and polite salesman. I look forward to buying from him again

    Review of , following an experience of by AURELIO O. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Amazing experience. The piece I purchased had some complications (that wasn't Riddle's fault) but the representative from Riddle's worked with me until we found a solution. This is much better than those big brand jewelry stores that all seem to be owned by one big parent company. 10/10 I would recommend going here first.

    Review of , following an experience of by ANASTACIO H. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Exceptional service from the Ames team! Thank you!

    Review of , following an experience of by CARISSA H. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    We stopped by to make a Black Hills jewelry purchase while visiting the area and to take the factory tour which was very interesting. Aaron had meanwhile had my ring purchase sized and helped my husband with some travel tips. The folks here are very friendly and really know their stuff. No hard sale. I loved my ring so much that I later called back while we were further along on our vacation to order a different ring for my daughter which is being sized and sent out directly. The customer service could not be better and the whole experience added to our enjoyment of our visit to the area. My daughter and I will cherish our rings for years to come!

    Review of , following an experience of by OTHO S. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    I could not have asked for an easier experience! Tyler was a huge help and answered all of my questions. He even helped ease all of my concerns about buying. Retail needs more people like Tyler! Will definitely be back in the future :)

    Review of , following an experience of by CHANDLER S. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Great Service!

    Review of , following an experience of by GABE R. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Really friendly sales people! Thanks!

    Review of , following an experience of by COLUMBUS M. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Very nice and are the best place to get jewelry repaired.

    Review of , following an experience of by CAMILLE C. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    They were very helpful and answered all the questions I had. They are resizing my new ring right there and don’t send it out.

    Review of , following an experience of by DEJA B. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    It was a great experience

    Review of , following an experience of by MOSSIE W. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Wonderful store to shop in! The ladies made it so easy to find what I was looking for.

    Review of , following an experience of by MITTIE K. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Sale person very patient with my shopping indecision’s, did not appear irritated or hurried.

    Review of , following an experience of by BUDDY B. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Employees were very friendly,personal and professional. Both of my daughters got their engagement rings at Riddles. We have all been very pleased.

    Review of , following an experience of by BEAU R. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Staff very friendly and very helpful thank you very much. Made life easy

    Review of , following an experience of by CHRISTINE P. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Very friendly and welcoming group of staff! Took my necklace in for repairs. No stress involved and taken care of very quickly! Thank you Riddles!

    Review of , following an experience of by CAROLANNE P. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Wonderful service! Cheyenne was very helpful with every question we had. We had a custom order and it was exactly what we wanted. Thankful for Riddle’s!

    Review of , following an experience of by NAT N. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Was very pleasant working with Kyle we will be back when shopping for a diamond purchase.

    Review of , following an experience of by ANTONIO C. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Anthony was very professional, knowledgeable and helpful! I would definitely recommend going here! :)

    Review of , following an experience of by COLTEN M. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Josh has been so helpful. I have been able to depend on Riddles for good service and help when needed. Thank you!

    Review of , following an experience of by MATTIE M. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    My grandmother wore her ring since the day us grand girls were born . We fight over who would get her ring , for sentimental reasons . She was a second mother to us . After she passed , 12 years ago , we could not remember what the ring looked like . After searching , we finally found it ... the ******* Traditional . It was like it was meant to be , it is my last name , ******* . I reached out to **** and he brought my vision of my grandmothers ring come to life . I ordered the , one for me and one for my two sisters . Not we don’t have to fight : ) I can’t thank gosh enough for his customer service and professionalism . We couldn’t be happier !

    Review of , following an experience of by VIVIAN C. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    I would recommend Riddles jewelry to anyone. I'm definitely going back myself.

    Review of , following an experience of by SEBASTIAN L. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    I was very impressed

    Review of , following an experience of by ROSALIND G. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    I went to Riddles in Grand Forks, ND to get my ring size and see what design of rings I liked best. Nolan helped me throughout the process and he was so great! He is very knowledgeable about all rings and explained many ways on how I could customize rings to create my perfect ring. The amount of customizable options at Riddle’s is impressive. I highly recommend Nolan from Riddle’s in Grand Forks for all of your engagement ring questions!

    Review of , following an experience of by MARC K. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Beautiful jewelry selections with great prices! Binh was super helpful and kind, great manager he is!!!

    Review of , following an experience of by LEXI R. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Cadie was amazing! We got in and out with both rings the day before our wedding. Very incredible experience and I can’t wait to work with her mom!

    Review of , following an experience of by GARRISON A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    This place is awesome Good prices quality jewelry

    Review of , following an experience of by ANDREW C. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Megan made my purchasing experience positive and extremely easy! She is extremely knowledgeable and personable.

    Review of , following an experience of by CASPER M. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Riddles Jewelers is beyond outstanding. I had several pieces of jewelry to be cleaned. Their customer service was prompt, polite and helpful. The jewelry cleaning was done without charge and with a smile. Would definitely recommend.

    Review of , following an experience of by DAX S. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Great service!

    Review of , following an experience of by MARCOS L. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Excellent customer service.

    Review of , following an experience of by CASIMER Z. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    My sales person (Lexi) was magnificent on all levels of the customer service that she provided me with. The most important thing is that she put the largest smile on my lady's face for her birthday by selling me a dream ring for her special day. Riddles should be very appreciative and feel very luck to have a valuable employee like Lexi. Thank you Riddles and Lexi!!!

    Review of , following an experience of by LAURIANE H. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Authorized Bulova service center. Riddle's sent my Bulova Curve in for factory service. Good courteous service, friendly staff! Thank you!

    Review of , following an experience of by JUSTUS T. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Nice people working there

    Review of , following an experience of by MEGHAN K. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    I have shopped at a lot of jewelry stores for various pieces. I can honestly say the customer service and friendly service was top notch. The quality pieces and knowledge of the staff made my purchase easy when compared to other stores. I will continue to shop at Riddles.

    Review of , following an experience of by LEVI S. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    In all my years of dealing with retailers, I can honestly say that I have never had the quality of service that I have received from Riddles Jewelry.... They have gone above and beyond for me over and over again... I definitely recommend them for your jewelry needs

    Review of , following an experience of by JUSTUS G. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Well satisfied went above and beyond what I expected.impeccable workmanship. Would deal with again!!

    Review of , following an experience of by ANABEL O. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    We just love Riddle’s Jewelry it’s just that simple, there just isn’t another Jewelery store that even compares. The product and the people are amazing and of course fantastic customer service! Thanks for all your help on our most recent purchase, everyone who works at the Oak View Mall Riddle’s in Omaha are just fantastic!! Again thanks everyone 5 ⭐️‘s

    Review of , following an experience of by AYDEN P. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Great job sizing our ring and welding the engagement ring on for us!

    Review of , following an experience of by DAWSON B. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Delivery fast item elkivoryring quality made price fantistig

    Review of , following an experience of by DEVON H. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Fast shipping and great customer service

    Review of , following an experience of by RUSS D. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Great customer service, highly recommended!

    Review of , following an experience of by ROSEMARIE D. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Love Riddle’s Jewelry! Thank you

    Review of , following an experience of by EDGARDO K. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Easy to navigate and find the perfect product! Will shop online again!

    Review of , following an experience of by JAYLAN P. *

    *Pseudonymized data at the request of the author

  • 1 / 5
    Edit Flag

    Paid for expedited shipping which was supposed to arrive in 1-3 business days. I received it more than 2 weeks later and after 3 phone calls and 2 emails. Emails were never returned. Person on the phone the first time didn't know why the item wasn't shipped out. The second phone call was that they would ship it from another store. Third call was that it was supposed to ship from another store, but that the store just opened the day prior. I don't recommend ever paying for expedited shipping because it is a waste and I never received my money back for the expedited versus the regular shipping. Don't offer something online that you can't ship right away and especially don't offer expedited shipping in that case either. I will not shop online with Riddles again and I don't suggest it to anyone!

    Review of , following an experience of by PALMA W. *

    *Pseudonymized data at the request of the author

    Answer by riddlesjewelry.com
    Flag

    Dean, we apologize for the inconvenience. We can assure you that our online orders are not usually in this delayed process. However, during the Global Pandemic, it has changed how orders are shipped out, unfortunately and causing inventory delays. We had a message at checkout before the order was placed with possible COVID-19 delays and we also emailed a follow up that your item was in delayed status. We do apologize for the inconvenience and we are happy to refund shipping at this time and should have offered that to you in the beginning. Again, sorry for the inconvenience on the delay. - Riddle's Jewelry

    Answer by Palma W
    Flag

    Thank you for the refund for the shipping. Please note that I never received a follow up email that the item was in delayed status. I just knew that it never shipped by looking under the tracking number.

    Show exchanges Hide exchanges
  • 1 / 5
    Edit Flag

    I ordered a pair of in-stock earrings on 4/21/2020 and paid for the expidited 2 business day shipping. According to the website, the earrings would be delivered on or about 4/27/2020. I emailed Riddles for a status update on 4/27/2020 and 4/29/2020 and never received a reply. On 4/30/2020 at 9:18 A.M. MST, I used their online text support, but again did not receive a response. However, I did receive an email from Riddles on 4/30/2020 at 12:42 P.M. MST, stating my order has been shipped using UPS Next Day Air. On 5/1/2020, I tracked the package on the UPS website. As of 7:23 MST, the package still had not been picked up by UPS. Only the label had been created. The reason I ordered the earrings, was for my wife's birthday. Now she wouldn't have them in time. I am frustrated due to the lack of response from Riddle's support team. I don't know if I will ever use Riddle's Jewelry again.

    Review of , following an experience of by MADILYN K. *

    *Pseudonymized data at the request of the author

    Answer by riddlesjewelry.com
    Flag

    Nick, thank you again for continuing to work with us on your order. I know we weren't able to resolve the timing to get your wife the earrings by her birthday. However, I hope that we can have your returned business after we spoke on the phone many times and provided a better customer experience to help find you a nice pair of earrings. Please let me know if I can help with anything further. Have a great day - Riddle's Jewelry

  • 5 / 5
    Edit Flag

    GREAT

    Review of , following an experience of by CARMINE P. *

    *Pseudonymized data at the request of the author

  • 4 / 5
    Edit Flag

    The website was easy to navigate, though I didn't search far to find the pendant I wanted for mother's day.

    Review of , following an experience of by HOPE K. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    The customer service rep was very helpful.

    Review of , following an experience of by AUBREY G. *

    *Pseudonymized data at the request of the author

  • 4 / 5
    Edit Flag

    Durning this covid-19 situation. I was not quite expecting there to be delays with shipping. But talking to Josh and finding out that they are struggling to fill orders made me think again. He was kind enough to ship part of my order and the other part when it comes in. I have been doing business with Riddles since 2005 and have never had any issues or complaints. I will forever remain a lifelong customer. Just patiently waiting for the rest of my order to ship. You guys rock! Keep up the amazing quality and service.

    Review of , following an experience of by MISTY H. *

    *Pseudonymized data at the request of the author

Reviews displayed in chronological order