Customer reviews for riddlesjewelry.com

Customer reviews

• 4 / 5 1

  

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  The processing took about 4 days, and then shipped the ring.

  Review of 5/3/20, following an experience of 4/25/20 by SIGRID L. *

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• 5 / 5 1

  

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  I am very pleased with the products and the speed of the delivery. It came exactly on time. Excellent service. Thank you.

  Review of 5/1/20, following an experience of 4/26/20 by THELMA W. *

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• 5 / 5 1

  

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  Amazing service!!!

  Review of 4/30/20, following an experience of 4/24/20 by MINNIE B. *

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• 4 / 5 1

  

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  The ring is beautiful! It helped make up for the fact that I had nothing but trouble everytime I tried to log on to the website!!

  Review of 4/30/20, following an experience of 4/23/20 by PRICE M. *

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• 5 / 5 1

  

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  The whole experience from the website and it's presentation of options, to the purchase and delivery systems, we're right on. And the prices even better. I'll be back for a possible engagement ring soon!

  Review of 4/29/20, following an experience of 4/22/20 by ADELL R. *

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• 5 / 5 1

  

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  Bought my wedding ring, gifts for brides family, and recent a bracelet for mothers day. Each piece is unique and beautifully crafted!

  Review of 4/28/20, following an experience of 4/25/20 by D'ANGELO K. *

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• 5 / 5 1

  

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  I am extremely happy with Riddles Jewelry. I placed my order on line along with what sizes I would need. I got exactly what I ordered within just a couple days.

  Review of 4/23/20, following an experience of 4/20/20 by ADELA S. *

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• 3 / 5 1

  

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  They were very helpful until we got the final product of the ring. Ring quality was extremely poor.

  Review of 4/23/20, following an experience of 4/17/20 by RETA S. *

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• 5 / 5 1

  

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  Excellent customer service

  Review of 4/22/20, following an experience of 4/13/20 by TOY M. *

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• 5 / 5 1

  

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  Very pleased with my jewelry and experience with this company

  Review of 4/21/20, following an experience of 4/16/20 by LANDEN W. *

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• 4 / 5 1

  

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  Good and very friendly service

  Review of 4/21/20, following an experience of 4/17/20 by MONROE H. *

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• 5 / 5 1

  

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  Such an amazing experience when most stores were closed from COVID. Josh took care of me from start to finish with professional and courtesy. He was amazing.

  Review of 4/20/20, following an experience of 3/30/20 by BUCK K. *

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• 5 / 5 1

  

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  Easy ordering process. Nice website.

  Review of 4/19/20, following an experience of 4/10/20 by EDEN H. *

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• 5 / 5 1

  

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  we got a little excited and ordered on line because of the coronavirus Riddle's at our store in North Platte, Ne, , a couple weeks ago I talked to a lady here on the phone and had her put a different ring aside until I returned to N.P. when I returned they closed the mall . I just want to make sure she gets the commission on the new ring, I can't remember her name but I think she is management ,I'm sure they have record of it , she really treated me well over the years . I feel like I'm going behind her back doing it on line

  Review of 4/16/20, following an experience of 4/10/20 by KACEY B. *

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• 4 / 5 1

  

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  Shopping on line was easy and pictures were easy to view .... the only thing I had a problem with is I wanted to order another item and I could only order one

  Review of 4/16/20, following an experience of 4/14/20 by VELMA R. *

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• 5 / 5 1

  

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  I’m impressed how quickly they deliver the product.

  Review of 4/16/20, following an experience of 4/13/20 by DALLAS T. *

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• 5 / 5 1

  

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  very good

  Review of 4/16/20, following an experience of 3/27/20 by BRIGITTE R. *

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• 5 / 5 1

  

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  ordering was a breeze, shipping was fast.

  Review of 4/16/20, following an experience of 4/13/20 by NETTIE O. *

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• 5 / 5 1

  

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  Great place

  Review of 4/16/20, following an experience of 4/14/20 by KAMREN C. *

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• 4 / 5 1

  

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  Easy to to order

  Review of 4/10/20, following an experience of 3/23/20 by JENNYFER F. *

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• 5 / 5 1

  

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  Very Pleased with Customer Service. Called to inform of a delay in delivery and item was sent out ahead of estimated time frame. Item was a custom item. Fast, Friendly People

  Review of 4/6/20, following an experience of 2/19/20 by HELLEN B. *

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• 5 / 5 1

  

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  I had the same necklace and it broke. It wasn’t in a place to be repaired. I found the exact duplicate and so happy. Love it!

  Review of 4/2/20, following an experience of 3/17/20 by ANAHI L. *

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• 4 / 5 1

  

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  Thanks you

  Review of 3/30/20, following an experience of 3/25/20 by KYLEE M. *

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• 4 / 5 1

  

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  Dainty, sparkly and very pretty rose gold and diamond pear ring. Would like a thicker band on it or a ring enhancer.

  Review of 3/27/20, following an experience of 3/18/20 by VICKIE O. *

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• 5 / 5 1

  

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  great job they are beautiful quality work

  Review of 3/27/20, following an experience of 2/10/20 by ELTA H. *

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• 5 / 5 1

  

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  Absolutely incredible! Amazing people and company to work with. The ring turned out fantastic. It will bring back memories for years to come.

  Review of 3/21/20, following an experience of 2/3/20 by MYRTIE F. *

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• 5 / 5 1

  

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  It was easy to shop and find what I wanted online and shipping was super fast it got here in just 2 days! Very satisfied and my husband was completely surprised!!! Thank you Riddles!!

  Review of 3/8/20, following an experience of 3/5/20 by MARGARETTA S. *

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• 2 / 5 1

  

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  A few days after I ordered something I received an email about my order being “a special” order and would take an additional 7-10 days.

  Review of 3/4/20, following an experience of 1/28/20 by CAMERON C. *

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• 5 / 5 1

  

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  Immediate delivery and great quality jewelry.

  Review of 2/27/20, following an experience of 2/11/20 by CASANDRA S. *

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• 5 / 5 1

  

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  Easy to navigate and use. I love Riddles.

  Review of 2/26/20, following an experience of 2/7/20 by MARIE K. *

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• 5 / 5 1

  

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  Everything was simple and amazing!

  Review of 2/19/20, following an experience of 2/15/20 by BART V. *

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• 4 / 5 1

  

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  Online was good. Shipping was a little high priced

  Review of 2/1/20, following an experience of 1/31/20 by REGGIE S. *

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• 5 / 5 1

  

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  My experience with Riddle's Jewelry was great. I had sent in an Elk Ivory tooth to have a pendant necklace made. Joshua was very professional when I was placing my order, The pendant was made in about 8 weeks due to the holidays and all. When I received the necklace it came with a beautiful wood jewelry box. The pendant was beautiful! Just like I thought it would be, I would recommend anyone to have something made or buy from this company. I plan on ordering again. Thank you Joshua and Riddle's Jewelry. Annette Crnkovich

  Review of 1/31/20, following an experience of 12/6/19 by BENTON C. *

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• 4 / 5 1

  

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  I have not received my item yet but it was sent out today. But I ordered my item over the phone and the were good in what they did I am happy with Riddles and I will do business with them again.

  Review of 1/31/20, following an experience of 1/29/20 by ISABELLE M. *

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• 4 / 5 1

  

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  It took a bit for it to actually come in the mail but the customer service was always helpful and friendly on tracking my package for me!

  Review of 1/30/20, following an experience of 1/17/20 by ANSLEY M. *

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• 5 / 5 1

  

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  Riddles has a user friendly website and I would order more jewelry in the future. Delivery took a little longer than expected but I ordered during the holidays.

  Review of 1/26/20, following an experience of 12/25/19 by JAY B. *

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• 2 / 5 1

  

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  You site stated that The shipping was free after a certain dollar amount and the difference would appear at checkout. The discount was never added, nor have I received a response after leaving messages through the virtual portal. Not happy with my experience.

  Review of 1/23/20, following an experience of 12/23/19 by ODA S. *

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  Answer by riddlesjewelry.com

  

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  Christopher, thank you for letting us know of your experience. Please accept our apology for the experience. We have refunded your shipping charge of $9.99 as discussed on the phone. Please let us know if you have any issues with your order and we will be happy to help correct this for you. Have a great day and Merry Christmas! -Josh

  Answer by Oda S

  

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  Josh, Thank you for addressing my concern. I am a regular online shopper and have the usual worries when making certain purchases from unfamiliar virtual stores. I'd like to say that our conversation today restores my faith that there are still companies that value their customers.

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• 2 / 5 1

  

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  You sent me a double order now I have to send one of them back. Not to mention the double charge.

  Review of 1/22/20, following an experience of 12/5/19 by VERNA D. *

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• 5 / 5 1

  

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  It is beautiful. At a good price I could afford

  Review of 1/17/20, following an experience of 12/28/19 by HELENE G. *

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• 5 / 5 1

  

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  Quick delivery!

  Review of 1/15/20, following an experience of 12/26/19 by SHANNY O. *

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• 5 / 5 1

  

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  Super fast delivery!

  Review of 1/8/20, following an experience of 1/5/20 by HOUSTON M. *

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• 5 / 5 1

  

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  Everything arrived just perfect

  Review of 1/8/20, following an experience of 1/1/20 by TORRANCE S. *

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• 5 / 5 1

  

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  Two years ago we were on a road trip and stopped at the Black Hills Gold factory in Rapid City. If you are in the area, you will want to stop and see how the beautiful and intricate jewelry is made. My husband had elk ivories from a previous hunting trip and he picked out a ring that he wanted to the ivory set in. Unfortunately, when we got home we found that the ivories had been misplaced. But finally found them in November of this year and sent them to Riddle's to have the Elk Ivory Gold Ring made They managed to get the ring done and delivered to us in time for Christmas. It is absolutely beautiful and my husband loves it. They are the best!

  Review of 1/3/20, following an experience of 11/22/19 by DANIELLE W. *

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• 5 / 5 1

  

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  It was easy enough to view, use cart and our special order required calling. Instructions worked great. Rings arrived on the earliest date of ETA range.

  Review of 1/2/20, following an experience of 11/22/19 by NICKLAUS W. *

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• 5 / 5 1

  

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  Have shopped here for years. Love the products and the help.

  Review of 12/30/19, following an experience of 12/29/19 by GERDA P. *

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• 5 / 5 1

  

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  Website is very easy to navigate and the ordering process was very easy!

  Review of 12/29/19, following an experience of 12/5/19 by GREEN W. *

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• 5 / 5 1

  

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  The customer service representative was very helpful and assisted in processing my order with expediency. I truly appreciated being able to get my order the same week as it was a Christmas present.

  Review of 12/29/19, following an experience of 12/11/19 by CARISSA C. *

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• 5 / 5 1

  

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  Great service.

  Review of 12/27/19, following an experience of 11/29/19 by ANAIS H. *

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• 5 / 5 1

  

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  Couldnt find one at local riddles jewery it was sold out went on line found it and ordered the ear ring received it in a few days.

  Review of 12/26/19, following an experience of 12/1/19 by CRAWFORD T. *

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• 5 / 5 1

  

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  It came when expected.

  Review of 12/26/19, following an experience of 11/7/19 by LEONORA W. *

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• 5 / 5 1

  

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  I am extremely pleased not only with the product but the service. Josh in customer service assured me that he would have this sized properly (tough size) and he did everything he promised. I was so impressed with Josh and Riddles that I bought another ring as well. Both arrived very quickly and perfect and perfect just as Josh promised. Riddles has a customer in me for life ! This is one review I was honored to give.

  Review of 12/26/19, following an experience of 12/10/19 by LISA F. *

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• 3 / 5 1

  

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  Order never sent out until I contacted them.

  Review of 12/26/19, following an experience of 11/28/19 by NAYELI K. *

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• 5 / 5 1

  

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  Ordering was very logical and easy to do and everything went smoothly.

  Review of 12/25/19, following an experience of 12/18/19 by KENTON D. *

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• 5 / 5 1

  

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  The lady that I gave it to said THIS IS BEAUTIFUL111

  Review of 12/25/19, following an experience of 12/18/19 by MAIA F. *

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• 5 / 5 1

  

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  I love my ring!!! When I order items from their website, I get all the information about the order & tracking links, and the items are in my hands within a week. Very good & fast service with Riddles.

  Review of 12/24/19, following an experience of 11/22/19 by HELLEN H. *

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• 5 / 5 1

  

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  Easy site to find what you are looking for, lots of awesome items to pick from

  Review of 12/24/19, following an experience of 12/22/19 by ALEXANNE S. *

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• 5 / 5 1

  

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  Easy to use online ordering, arrived well packaged and reasonably fast! Thanks!

  Review of 12/24/19, following an experience of 12/13/19 by BRITTANY G. *

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• 5 / 5 1

  

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  Quick service

  Review of 12/24/19, following an experience of 12/14/19 by ELIAS G. *

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• 5 / 5 1

  

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  My husband loves the watch.

  Review of 12/24/19, following an experience of 11/12/19 by ALBIN T. *

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• 5 / 5 1

  

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  very good

  Review of 12/24/19, following an experience of 11/29/19 by HENRY W. *

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• 5 / 5 1

  

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  Wonderful experience. Will do it again! I recommend rapid city to all.

  Review of 12/24/19, following an experience of 11/28/19 by LEXIE M. *

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• 5 / 5 1

  

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  Professional service, beautiful, quality jewelry.

  Review of 12/24/19, following an experience of 12/6/19 by TABITHA R. *

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• 5 / 5 1

  

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  Ordering was easy peasy and delivery was just as fast. Love the earrings hope my mom does too!

  Review of 12/24/19, following an experience of 11/29/19 by LYSANNE C. *

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• 5 / 5 1

  

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  Pleased with product and delivery. Checked prices of similar items at jewelers nearby and found no better prices anywhere.

  Review of 12/24/19, following an experience of 12/13/19 by JASMIN D. *

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• 5 / 5 1

  

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  I loved the ring. I recieved my purchase in a timely and secure manner. I have purchased several items and would not hesitate to purchase more from this site.

  Review of 12/24/19, following an experience of 12/12/19 by BRITNEY P. *

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• 5 / 5 1

  

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  My item arrived in a timely manner and was exactly as described. I would buy from them again.

  Review of 12/24/19, following an experience of 12/4/19 by ARDELLA C. *

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• 5 / 5 1

  

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  Prompt

  Review of 12/24/19, following an experience of 12/2/19 by ISAIAH H. *

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• 5 / 5 1

  

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  Great web site, very easy to navigate.

  Review of 12/24/19, following an experience of 12/5/19 by MARKUS W. *

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• 5 / 5 1

  

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  The web site needs show a model wearing the jewelry. It’s too hard to huge what it may look like on someone. It also did not tell the length of the chain. If some diamonds it needs to show the diamond why. More info is needed

  Review of 12/24/19, following an experience of 12/1/19 by ENRICO W. *

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• 5 / 5 1

  

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  Wonderful service and even better product. Thank you

  Review of 12/23/19, following an experience of 10/30/19 by LENNA V. *

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• 5 / 5 1

  

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  Super easy on line ordering and speedy shipping.

  Review of 12/23/19, following an experience of 11/8/19 by DEON H. *

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• 5 / 5 1

  

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  I enjoyed shopping online sales! I found what I was looking for and more! I had a few questions, so I telephoned. They were very kind and took the time to carefully get answers. I was overjoyed at receiving such beautiful merchandise!

  Review of 12/23/19, following an experience of 11/11/19 by SAUL S. *

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• 5 / 5 1

  

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  Great fast and helpful!

  Review of 12/23/19, following an experience of 11/30/19 by GRACE T. *

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• 5 / 5 1

  

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  Shipping was fast a reliable as always.

  Review of 12/23/19, following an experience of 11/30/19 by GABRIELLA O. *

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• 5 / 5 1

  

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  Nice selection and easy to use site.

  Review of 12/23/19, following an experience of 11/19/19 by CAROLYNE C. *

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• 3 / 5 1

  

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  Website very difficult to use - could not access cart - tried to selected three items - took twenty minutes to select only two items. Not user friendly.

  Review of 12/23/19, following an experience of 12/16/19 by JANELLE B. *

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• 5 / 5 1

  

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  received email before shipping,,, items were packaged separate in box, gifts were loved by all.

  Review of 12/23/19, following an experience of 11/29/19 by RYDER H. *

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• 5 / 5 1

  

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  Excellent!

  Review of 12/23/19, following an experience of 11/22/19 by SOPHIE W. *

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• 5 / 5 1

  

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  Order was shipped quickly and was packaged well. Online was fairly easy to navigate.

  Review of 12/23/19, following an experience of 12/3/19 by SAMANTHA C. *

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• 5 / 5 1

  

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  I felt like I just ordered this money clip and it was already here Nice quality and personalized which makes it even more special

  Review of 12/23/19, following an experience of 12/17/19 by WILLIE B. *

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• 5 / 5 1

  

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  The Lady at the Sheridan store was very nice and helpful.

  Review of 12/20/19, following an experience of 10/21/19 by KEEGAN M. *

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• 5 / 5 1

  

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  The jeweler was kind and friendly, but not pushy...a good balance. She made us feel comfortable in the store by not being pushy, yet informed us, asked questions, then let us make the choice.

  Review of 12/19/19, following an experience of 10/29/19 by SHERIDAN R. *

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• 5 / 5 1

  

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  everything went well

  Review of 12/19/19, following an experience of 10/29/19 by ELEANORE L. *

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• 5 / 5 1

  

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  The ordering process was easy.

  Review of 12/19/19, following an experience of 10/29/19 by EINAR S. *

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• 5 / 5 1

  

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  The product was accurately described and I’d good quality and the customer service was first rate. I would recommend riddles jeweler to everyone.

  Review of 12/19/19, following an experience of 10/16/19 by WILFREDO M. *

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• 5 / 5 1

  

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  The shipping was very quick and tracking was reliable.

  Review of 12/19/19, following an experience of 10/18/19 by JOCELYN Z. *

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• 5 / 5 1

  

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  The website was easy to navigate & I received the order in a short time.

  Review of 12/19/19, following an experience of 10/27/19 by LAVERN G. *

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• 4 / 5 1

  

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  This ring is much smaller than I thought it would be. The band is tiny.

  Review of 11/3/19, following an experience of 9/20/19 by REYES B. *

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• 5 / 5 1

  

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  Super easy to navigate.

  Review of 10/9/19, following an experience of 10/1/19 by BRADEN A. *

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• 5 / 5 1

  

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  was very satisfied all around

  Review of 10/7/19, following an experience of 10/2/19 by DESTINI F. *

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• 5 / 5 1

  

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  It is absolutely beautiful.

  Review of 10/7/19, following an experience of 10/1/19 by SIENNA B. *

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• 5 / 5 1

  

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  The best customer service ever!!!! Delivery was running a little late. Riddle's sent the necklace over night to our hotel is Las Vegas. No extra charge.

  Review of 10/1/19, following an experience of 9/9/19 by ILENE A. *

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• 5 / 5 1

  

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  Everything arrived on time and in perfect condition, and customer service was excellent during the ordering process.

  Review of 9/30/19, following an experience of 8/30/19 by DEVAN H. *

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• 5 / 5 1

  

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  Chains were just what I needed. Order arrived on time

  Review of 9/28/19, following an experience of 9/16/19 by ANDREW R. *

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• 5 / 5 1

  

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  Excellent customer service all around. I highly recommend this company's employees, weather everything is great or if its difficult, they will help. If they cannot, they will find someone in the company that is able to, and they will.

  Review of 9/25/19, following an experience of 9/19/19 by KAYLEE S. *

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• 5 / 5 1

  

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  Love the Black Hills Gold earrings I purchased. Shipped very quickly. Very Happy with purchase

  Review of 9/24/19, following an experience of 9/19/19 by GEOVANNI G. *

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• 5 / 5 1

  

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  Easy to use site, fast delivery

  Review of 9/24/19, following an experience of 9/17/19 by REBA M. *

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• 5 / 5 1

  

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  Timely delivery and a great company to work with.

  Review of 9/24/19, following an experience of 9/18/19 by WILLIE M. *

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• 5 / 5 1

  

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  I really like the ring I order, although I had to exchange it for a smaller size. My wedding ring is black hills gold and this ring is for our 25th Anniversary and the anniversary band I told my husband I wanted.

  Review of 9/16/19, following an experience of 9/8/19 by TOREY D. *

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• 5 / 5 1

  

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  Beautiful craftsmanship of a quality elk ivory necklace. I look forward to doing business with Riddles again

  Review of 9/16/19, following an experience of 8/16/19 by TOM H. *

  *Pseudonymized data at the request of the author

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