Customer reviews
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The people responded to my requests immediately and kept me informed of the status of my order and the price was very reasonable.
Review of , following an experience of by ANONYMOUS A.
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Chairs look great and are sturdy. A great addition to our lodging operation.
Review of , following an experience of by TAYLOR D.
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Everything turned out very well. Everybody is happy with what we purchased.
Review of , following an experience of by KYLE M.
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The website has numerous items and I found exactly what I was looking for very quickly. Checkout was a breeze. Shipping was quick. The items I ordered (table tops) far exceeded what I was expecting both in appearance and quality. These are laminated tops that I was hoping would look like wood. They are absolutely beautiful, and heavy and thick. And BOTH sides are laminated. For the price, I could never have imagined getting something so perfect. I would recommend this company for any quality restaurant furniture.
Review of , following an experience of by MICHAEL B.
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They responded to my request promptly and kept me informed of the status of my product. I currently am waiting on another order and hope to receive it within the next few weeks.
Review of , following an experience of by RANDY H.
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Their customer service is excellent!!
Review of , following an experience of by VICTOR C.
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Excellent service, quality product. We are extremely happy with our custom sized tables!
Review of , following an experience of by BECCA J.
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Customer service good but the chairs are falling apart the tops don’t stay on the stands and come loose instantly. Even had one fall apart when a customer sat down in it and he fell and hit his back and head. Hopefully no lawsuit coming our way. The chairs are nice and comfortable but not well manufactured. I have contacted customers service. We will see what happens.
Review of , following an experience of by KRISTEN L.
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Table is decent quality for the price. Customer service is great. One tabletop was damaged in shipping. They gave me a deep discount on it. I am happy with the product and the service.
Review of , following an experience of by CATHIE M.
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Haven't looked at the items but the delivery process was nice and smooth, which matters a lot to me
Review of , following an experience of by PARRISH L.
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Very attentive and reliable.
Review of , following an experience of by ANONYMOUS A.
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I worked with Julie and she was very responsive, with great, competitive pricing. I was very happy with my experience working with her as well as Restaurant Furniture Plus. There was some minor cosmetic damage during shipping done by the shipping company and Julie and Josh were very helpful with helping me remedy the situation. 5 stars, would buy from here again. Thanks!
Review of , following an experience of by ERIC C.
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Excellent service and price!!!! My table and chairs arrived on time In great condition.
Review of , following an experience of by JEFF C.
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Great company to work with, huge inventory and knowledgeable staff. My sales representative Holly H. was terrific and followed thru with every detail. Fast service, grest inventory and competitive pricing. Dan W. From Stedman Coffee
Review of , following an experience of by DAN W.
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The team, and Brenda and Josh, in particular, our total professionals, very knowledgeable, and work with urgency to help deliver product. Highly highly recommend their services and have used restaurant furniture plus for two different locations.
Review of , following an experience of by TIMOTHY M.
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Customer Service was/is excellent! From the first correspondence to the order and then follow-up, everyone was kind and responsive. We had an issue with a few items in our order and our CSR & team was very quick to respond and get the issue resolved and ultimately replaced
Review of , following an experience of by BRIAN M.
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Gayla was great assisting me when my orders were confirmed then no longer in stock. It was challenging to get product and invoices though. Fed EX left our items on the outside of the building and didn't get a signature or allow us to look at the items.3k worth of furniture should not be left outside in the weather.
Review of , following an experience of by TINA T.
Answer by restaurantfurnitureplus.comFlagWe apologize for this. This was drop shipped directly from the manufacturer. Almost all of our items go out via LTL carriers and require a delivery appointment. They should have sent this one out requiring a signature. We will discuss this with them and make sure it never happens again.
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Holly Hughes is amazing. We love working with her. She is very attentive and responsive. When we aren't sure what bases to go with, she always provides multiple options that will work or gives alternatives for custom work!
Review of , following an experience of by PARIS B.
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Our rep was responsive and made sure we got the best deal. We were informed at every step regarding delivery, and the items arrived in perfect condition.
Review of , following an experience of by FLORENTINE C.
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Honestly, the highlight of doing business with Restaurant Furniture Plus is solely Brenda Divine. She goes above and beyond for customers and works overtime to fulfill our needs and the tight deadlines. I've worked in hospitality for 10years and a talent like hers is few and far between. Her response times are unmatched and she's quick and solution-based. I found you folks in a random google image search, but have and will continue to do business with Restaurant Plus because of the outstanding work ethic, communication and attitude of Mrs.Brenda Divine.
Review of , following an experience of by ANONYMOUS A.
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Honestly, the highlight of doing business with Restaurant Furniture Plus our project manager Brenda Divine. She goes above and beyond for customers and works overtime to fulfill our needs and the tight deadlines. I've worked in hospitality for 10years and a talent like hers is few and far between. Her response times are unmatched and she's quick and solution-based. I found you folks in a random google image search, but have and will continue to do business with Restaurant Plus because of the outstanding work ethic, communication and attitude of Mrs.Brenda Divine.
Review of , following an experience of by ANONYMOUS A.
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Very responsive and helpful, easy to work with and get my order placed!
Review of , following an experience of by ANONYMOUS A.
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Julie was amazing! I reached out for some assistance in ordering a larger quantity of chairs for our startup and she not only assisted me with the order, she went the extra mile to be sure I was ordering the correct height chair in each lovation! We will definitely be repeat customers because of Julie!
Review of , following an experience of by ANONYMOUS A.
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Holly was terrific
Review of , following an experience of by ANONYMOUS A.
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Love the quality, looks great on our patio!
Review of , following an experience of by RACHEL G.
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Just this moment commenting to my husband how the new tables have complimented our restaurant floor. Everything went well. No hiccups at all. The tables are here in place just before the holidays and everything went smoothly. Thank you to my sales rep, Dianna Crace. Much appreciation for your service. The tables are great quality and were here at the original time quoted. Thanks to all involved. I would recommend!
Review of , following an experience of by BRENDA F.
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Chairs arrived as expected and are of high quality
Review of , following an experience of by AARON S.
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Product is great, fast shipping!
Review of , following an experience of by JAMES H.
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Excellent! I like that the parts were in different boxes, and the Verification process was excellent...REQUIRING review of the items prior to signing off with the driver! Very Good.
Review of , following an experience of by GERALDINE H.
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Customer service was excellent, Dianna was a pleasure to work with. Items arrived quickly and were well-protected from any damage.
Review of , following an experience of by KAREN Y.
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On two occasions, I have used Restaurant Furniture Plus to complete cafe and social gathering spaces. Each time, I have been impressed by the speed, professionalism and personalized service. They take the guess work out of navigating options, and work quickly understanding leadtimes and the pressure of opening a new business. And the best thing is the customer reaction to the space. Bravo. Special call out to Brenda for killing it for us!
Review of , following an experience of by ANONYMOUS A.
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Julie was incredibly prompt, professional, and kind! She made this process very quick and easy for me, which is much appreciated while trying to manage a busy construction schedule.
Review of , following an experience of by ANONYMOUS A.
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Great customer service and the delivery came way ahead of time. Thank you so much!!!
Review of , following an experience of by DIANA B.
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Great chairs, but shipping was very expensive.
Review of , following an experience of by AMY B.
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This was out second order from Restaurant Furniture Plus. Bridget assisted me with both orders. She was great, always responded quickly. Our ordered arrived on time. Table and chair quality is good.
Review of , following an experience of by CINDY W.
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They made getting a sample sent to me quick and painless. Quality, well-thought-out products.
Review of , following an experience of by BROCK R.
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Our chairs were on back order. Gayla stayed very communicative with us throughout the entire time. It was a very long process, but we eventually received our chairs and were very pleased.
Review of , following an experience of by VICTORIA R.
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Excellent, I ordered outdoor counter stools for our outdoor kitchen / bar area and they are well made and I know we will enjoy using them. Arrived in a timely manner, well packaged and without damage. Thank you
Review of , following an experience of by VIRGINIA H.
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Geoff Brooks was amazing to work with. He helped me get my order straight and helped me get what I was looking for. Will defiantly be back to order more for our restaurant and event center
Review of , following an experience of by ANONYMOUS A.
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Ordered just a few stools for my home. Good customer service. Quick to ship. Happy with product. Would order again.
Review of , following an experience of by CORA T.
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Excellent product and excellent customer service Dianna was very helpful to the very end thank you so much my clients are very happy
Review of , following an experience of by ANONYMOUS A.
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Delivered quickly and in perfect condition. Best of all, the pool lounges look great!
Review of , following an experience of by EDWIN C.
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Dianna Crace was so patient with me! She never made me feel like I was asking too much, even though we checked prices and availability on many products before I made my selection She was resourceful, prompt, and provided excellent customer service. Would work with her again, in a heartbeat!
Review of , following an experience of by ANONYMOUS A.
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Dianna was excellent, can't wait to hear what my client thinks once they receive their barstools
Review of , following an experience of by ANONYMOUS A.
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Great experience all around. Holly was a pleasure to work with. Will definitely be using RFP for all of our needs
Review of , following an experience of by ANONYMOUS A.
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The best customer service and product. I am so happy with my new tabletops for my restaurant! I just got them put in today and they look fantastic!!
Review of , following an experience of by MICHELLE B.
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Excellent communication. The bar table top we ordered was good quality and looks as pictured. The shipping was fast and packaged strong to avoid any damage during delivery.
Review of , following an experience of by GEORGE R.
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Customer service truly excellent and on point! I had a few questions regarding a product and then after delivery needed some help with assembling it. Their responses was friendly, swift, helpful and resolved all I needed.
Review of , following an experience of by KIM D.
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Our salesperson, Dianna, is a true professional! She set proper expectations for the product and the process. She listened to our wishes and met all our needs and wants.
Review of , following an experience of by KURT R.
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The experience from beginning to end was seamless. I worked with Holly and she was quick to return my phone call to make sure my order included everything we needed. Thanks for your prompt attention and excellent customer service! I'll definitely be using Restaurant Plus Furniture again.
Review of , following an experience of by ANONYMOUS A.
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Brenda is super nice and very friendly! She was very responsive to every one of my needs. In the 3 days of communication with her she made me feel as if I was her best friend for years. Two thumbs WAY up!!!
Review of , following an experience of by ANONYMOUS A.
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Holly is very helpful and quick to reply, great customer service!
Review of , following an experience of by ANONYMOUS A.
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They did a great job lining up what was in stock for the quick turn around that we needed!
Review of , following an experience of by MERINDA C.
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Holly was pleasant to work with and reached out when the furniture I wanted for my business became available. Thank you
Review of , following an experience of by ABRAHAM C.
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love our new table
Review of , following an experience of by CHRISTINE N.
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Ordered very beautiful, very expensive table bases. They arrived fine, but didn’t include the plate to attach them to a table top. Reached out and that was sent & arrived. However, when the bases and top (which was also ordered here) were assembled, it was clear that there was a design flaw in the base, as it was incredibly wobbly. Pictures and videos demonstrating this were sent, but we were not able to return. I can’t believe anyone who ordered this base would be able to find any use for it at all, so there must’ve been other complaints. Very expensive, disappointing experience
Review of , following an experience of by DAVE G.
Answer by restaurantfurnitureplus.comFlagWe are sorry that these bases were not to your satisfaction. These bases are designed to have some give to them, but because of your concerns, we will no longer be selling them. We were able to work it out with the manufacturer so that you could return them, but I think because it has been so long since both of your orders for these were delivered, you no longer have the packaging to return them in. If that is not the case, please let us know so that we can further help you return these. We take customer satisfaction very seriously and always regret an unhappy customer.
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quick response and turn around time.
Review of , following an experience of by LISA K.
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Good products, good service
Review of , following an experience of by TOBIAS R.
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They have a very comprehensive selection in most categories. Delivery was surprisingly quick. I will turn to them first should any future needs arise.
Review of , following an experience of by MARTIN K.
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Great service. on time delivery. excellent product.
Review of , following an experience of by LORENA M.
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Holly and team are amazing. Customer focused to deliver a great experience. Super impressed.
Review of , following an experience of by ANONYMOUS A.
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Excellent service given to us by Bridget. Delivered timely. Great quality outdoor barstools.
Review of , following an experience of by MARIA R.
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From contact to delivery, it was very correct, professional, the chairs are great, thank you for the wonderful cooperation,
Review of , following an experience of by MAEGAN T. *
*Pseudonymized data at the request of the author
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The chairs arrived in perfect condition. I liked that I was well informed about the progress of the delivery.
Review of , following an experience of by ANGELO P.
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The help from my project manager is supurb
Review of , following an experience of by CALVIN W.
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We had a table that was damaged when it arrived and ended up having to spend another $550 just to replace the wood on the table. That's was basically the same price as an entirely new table and bench set.
Review of , following an experience of by ZACHARY P.
Answer by restaurantfurnitureplus.comFlagZachary, we are sorry that you are unhappy with your experience. Damage does sometimes occur in delivery or even prior which is why the terms on our quote, our sales order and our delivery notification all say that items must be inspected upon delivery and damage reported immediately so that we can place a claim with the responsible party. We drop ship directly from our manufacturers and this is the policy of our manufacturers and our shippers, not ours, and is common practice industry wide. You reported this damage about a month after delivery. This is too much time to report a damage claim because our suppliers claim that products could have been damaged subsequent to delivery after that much time has elapsed. In this case, we went to bat for you anyway with the manufacturer and they still denied our request to accept the claim. We take customer service very seriously as you can see from the other reviews on our site, but our hands were tied in this case. We hope we can make it up to you on a future order.
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It’s been a pleasure working with Julie!
Review of , following an experience of by ANONYMOUS A.
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even though we had to wait for all the tables to arrive in the warehouse before they would ship it was well worth the wait. All pieces were very well packed and no damage to anything. We ordered tables and bases, and I was assuming the tables came with the screws to attach to the base but did not. No big deal, I would have just had them on hand had I known they did not supply them. All in all very satisfied with our purchase.
Review of , following an experience of by KIM D.
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Amazing customer service and a great product!
Review of , following an experience of by ANONYMOUS A.
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Hi, I normally don't take the time to do a long review but this time it is important. It is hard to find good deals, great service and great selection in this environment. After searching many sites, last week I found the RFP site and then I got to talk to Geoffrey. The site is excellent and having a rep who is nice, friendly, very helpful and knows their products, makes such a huge positive difference. I am remodeling my restaurant and we are franchising the concept. I will be highly recommending both RFP and Geoffrey to my future franchisees. Tom's Extreme Pizzeria will hopefully buy many restaurants worth of furniture from this company. Good luck to you.
Review of , following an experience of by ANONYMOUS A.
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Bridget was amazing to work with. She was very responsive and knowledgeable. We had a minor issue with viewing stain colors online vs on the samples. She quickly looked into the situation and provided additional samples. We were able to choose the exact color we wanted. We will reach out to her again when we need addtional restaurant furniture.
Review of , following an experience of by CINDY W.
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I’ve been working with Geoffrey on several restaurant locations for months. He has taken care of my accounts so well and now he is helping fellow designers with my firm. We have had a couple tables arrive damaged due to shipping and Geoffrey has gone above and beyond to get replacements sent to us very quickly. I highly recommend restaurant furniture plus and Geoffrey for all things furniture. THANK YOU! -DK
Review of , following an experience of by CRAWFORD L. *
*Pseudonymized data at the request of the author
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Quick checkout process, great products!
Review of , following an experience of by DOLCE Z.
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We had a good experience, ordering our new patio tables for the restaurant. Our answers came quickly, and so did the order. We really love the look and appreciate the service.
Review of , following an experience of by CASEY T.
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Great service and I loved the chairs!
Review of , following an experience of by JOANIE B. *
*Pseudonymized data at the request of the author
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Julie was great to work with and very responsive to any questions I had. She made buying what I needed easy.
Review of , following an experience of by ANONYMOUS A.
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The price was right, but trying to figure out the shipping of the top was a mystery. If I order on a weekend, send it the next day. What’s so difficult? It toolk days to learn whe. It would be shipped. Our item was a “printed” table top and the printing is less than stellar. We would have tried to work it out but had no more days to waste. It’s 2023. Order, shipping, delivery, surveys should take a week to 10 days not 2-4 Weeks.
Review of , following an experience of by SCOTT B.
Answer by restaurantfurnitureplus.comFlagWe are sorry you are not satisfied with the timeliness of your purchase. Our shipping times are outlined at the link on the bottom of our website. Custom printed tabletops take additional time as outlined on that page. We work directly with the manufacturer of these products and do not have control over how long it takes for them to ship.
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Everything I ordered arrived sooner than I expected ..the quality of the materials and hardware were top notch…communication with customer service and shipping was clear .. will definitely order from them again
Review of , following an experience of by TERRENCE F.
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Fast service, chairs were great.
Review of , following an experience of by JANE R.
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I have been ordering chairs with Brenda for my hotel's breakfast room. And I recommended my colleague to contact Brenda for his orders. So far, it has been seamless experience. Pretty happy with the timely responsiveness and customer care. Kudos to Brenda.
Review of , following an experience of by DARRON K. *
*Pseudonymized data at the request of the author
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We received the wrong table tops. Ordered ones with Silver trim. Received ones with black trim. Don't match rest of tables.
Review of , following an experience of by MARY D.
Answer by restaurantfurnitureplus.comFlagWe ship directly from our manufacturers and, although rare, unfortunately sometimes mistakes likes this do occur. This review was the first we have heard about this issue. We are working with the manufacturer to get you replacements or compensation for the error. We understand from other subsequent email exchanges with you that you have installed these in your restaurant and they are currently in use so that will factor into what the manufacturer is willing to do in this case. Ordinarily a simple exchange would take place if these were not put into use. However we are on your side and are doing our best to resolve this issue to your satisfaction. We regret the error and take customer service very seriously. We appreciate your patience while we work this through with the manufacturer.
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I have been very pleased with Restaurant Furniture Plus! My sales rep was quick to respond and helped me create an order that was perfect for my client. Not only did she set up direct payment from them, the order was shipped directly to the client well packaged and damage free. The Bentwood Fanback armchairs are gorgeous and the self leveling table bases have a none skid grip the staff loves! Highly recommend Restaurant Furniture Plus for your commercial installations
Review of , following an experience of by CHRISTIE L.
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Sreat service
Review of , following an experience of by MOE E.
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Great service, price, delivery, and quality furniture. My sales contact Holly did a superb job and I couldn’t be happier. Delivery was sooner than expected….another plus.
Review of , following an experience of by DAN W.
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Good product and fast shipping! 2 chairs were broken and they replaced them right away.
Review of , following an experience of by WILLIAM K.
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I loungers are good quality and at a great price compared to similar products. It also delivered very quickly.
Review of , following an experience of by JOSEPH B.
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Excellent customer service! Ordering for a new business was made extremely easy by our sales representative, Bridget.
Review of , following an experience of by JONAH G.
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shipped quickly, product was packaged to assure no damage would be caused - good product.
Review of , following an experience of by ANSEL M. *
*Pseudonymized data at the request of the author
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The process of purchasing table tops and later bases was completely easy. Customer service was consistent, helpful, and friendly. The tables are great, we’ve had them for a few months now and they’re good quality. We would definitely purchase from this company again!
Review of , following an experience of by KRISTI B.
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Brenda was amazing. Great prices and quick service.
Review of , following an experience of by JERRY S.
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Great customer service and follow through with our order!
Review of , following an experience of by KENNETH M.
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The rep was fast on answering our questions and change the orders according to input received by the owner of project. Thanks.
Review of , following an experience of by SAMMY T.
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Fantastic product with warm and efficient customer service!
Review of , following an experience of by ASHLIE M.
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holly was very efficent and easy to work with.
Review of , following an experience of by ANONYMOUS A.
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Brenda assisted me in placing my order. Brenda was AWESOME! She was attentive and expedited the ordering process. She was very professional and could not have been more helpful. I give BRENDA a galaxy of stars!!!
Review of , following an experience of by ANONYMOUS A.
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Very helpful service, very good prices, surprisingly high quality furniture. Very positive buying experience.
Review of , following an experience of by BEN E.
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i received my order fast
Review of , following an experience of by MIRELLA U.
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Great working with not only the customer service, but also the on line requests.
Review of , following an experience of by LORI F.
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This was the easiest transaction I have experienced as a restaurant manager. The chairs that I ordered were exactly as I pictured AND there was zero stress in delivery or assembly. Everyone that I was in contact with was extremely professional and kind. I will definitely be a return customer! Thank you!!!
Review of , following an experience of by RACHEL H.
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The customer service is excellent—they go out of their way to meet your needs. The tables we got for a high end restaurant are very nice and my clients are so pleased!
Review of , following an experience of by CAROL L.
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We ordered some replacement seats for our bar The Knuckle Saloon in Sturgis SD. Kristen was great to work with! Very prompt and professional service! Nice job!
Review of , following an experience of by ANONYMOUS A.
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Great!
Review of , following an experience of by ANONYMOUS A.
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great customer service, communication and care! Highly recommend.
Review of , following an experience of by ANONYMOUS A.
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Recently ordered a wood table tops and matching chairs. All looks great, but had an issue with chairs. Contacted them on email, first offer was to get new chairs but since issue was manufacturing defect, I declined. Second offer was for full refund. I accepted.
Review of , following an experience of by ENRIQUE H. *
*Pseudonymized data at the request of the author
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No problems. Everything as expected.
Review of , following an experience of by MAEGAN D. *
*Pseudonymized data at the request of the author
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Great customer service and they could find everything we needed. Took about two weeks to get our stuff but they kept us informed on when it was arriving.
Review of , following an experience of by MAURINE A. *
*Pseudonymized data at the request of the author
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Excellent communication!
Review of , following an experience of by TIMMOTHY N. *
*Pseudonymized data at the request of the author
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