Customer reviews for prosoundgear.com

Customer reviews

• 5 / 5 1

  

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  clear explanation, fast delivery,

  Review of 7/30/23, following an experience of 7/17/23 by WILLIAM S.

• 5 / 5 1

  

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  Everything came in quickly and exactly what I needed.

  Review of 7/16/23, following an experience of 7/8/23 by SIDNEY D.

• 5 / 5 1

  

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  The staff was very helpful and if I need something in the future I would come back to store.

  Review of 7/15/23, following an experience of 7/14/23 by DANIEL B.

• 5 / 5 1

  

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  My order arrived promptly and in good condition. Thanks to all involved!

  Review of 7/15/23, following an experience of 7/14/23 by TERESA W.

• 5 / 5 1

  

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  This review will be simple just like my expectations. I want 1) price, 2) safe delivery, and 3) support. ProSound Gear gave me all three. I researched piano keyboards for six months. I knew what i wanted. The Roland FP e50 was the perfect choice. It gave me great sound and portability. As much as I think i should be playing a Nord or even a Steinway Grand....I am not that good. ProSound delivered. Best Price I could find (footnote: become a member, it costs nothing and you get a great deal. I got 15% off.) The delivery was right on time. I was informed thru tracking. The piano arrived secure and undamaged. I immediately had a question. I emailed support and had an answer in less than an hour. FIVE STARS EASILY. Kudos. Eryka

  Review of 7/10/23, following an experience of 7/3/23 by RICHARD D.

• 5 / 5 1

  

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  I am very pleased with the services Pro Sound Gear provides, from the ordering process to receiving the product, being that I live quiet a distance from where the company is located I understand the logistical challenges involved, In receiving the package it was in perfect condition the packaging was great so my delivery was not damaged at all I live in Los Angeles which is quiet a distance from Dora,l Florida. I thank you so much Pro Sound Gear, I would definitely recommend them!

  Review of 7/9/23, following an experience of 6/29/23 by LUIS C.

• 5 / 5 1

  

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  Good

  Review of 7/8/23, following an experience of 7/3/23 by ABIOLA O.

• 5 / 5 1

  

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  Customer service 5 stars all the way.

  Review of 7/7/23, following an experience of 7/6/23 by EDWARD M.

• 5 / 5 1

  

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  Great products and services.

  Review of 7/7/23, following an experience of 7/6/23 by ADAM S.

• 2 / 5 1

  

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  I had asked if the keyboard was in stock and ready to deliver before I placed the order,, after they said my order was on tthey, they told me that my keyboard was damaged and they needed to order me a new one,, that was nice of them but they could not assure me of a delivery date.. they should have actually physically checked their stock before telling me they were good to go,, shame on them,, secondly they could have phoned their supplier and gotten me a firm delivery date,, some reason they could not do that,, on the good side, they did cancel my order promptly, and were responsive in communications.

  Review of 7/3/23, following an experience of 6/10/23 by JOE G.

  Answer by prosoundgear.com

  

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  Hello, please see I am really sorry about that, can you email the supervisor dpt to supervisor@prosoundgear.com

• 5 / 5 1

  

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  Had an issue with the billing address, that the sales engineers sorted out in no time, great service!

  Review of 7/3/23, following an experience of 6/11/23 by GALISCH C.

• 5 / 5 1

  

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  transaction was perfect

  Review of 7/3/23, following an experience of 6/26/23 by LAWRENCE Z.

• 5 / 5 1

  

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  Not as quick to ship as Amazon but still got within a week. Double boxed but still a bit of damage to the product.

  Review of 7/3/23, following an experience of 6/21/23 by DOUGLAS P.

• 5 / 5 1

  

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  Great store

  Review of 7/3/23, following an experience of 6/23/23 by ALEXANDER S.

• 5 / 5 1

  

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  everything perfect and good prices.

  Review of 7/3/23, following an experience of 6/19/23 by ARNOLD P.

• 5 / 5 1

  

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  great service

  Review of 7/3/23, following an experience of 6/19/23 by TIMOTHY O.

• 5 / 5 1

  

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  todo exelente

  Review of 6/19/23, following an experience of 6/1/23 by HERNAN P.

• 5 / 5 1

  

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  A pleasure to do business with!!

  Review of 6/19/23, following an experience of 6/9/23 by RACHEL B.

• 5 / 5 1

  

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  The salesperson was professional and polite. The customer service was great.

  Review of 6/16/23, following an experience of 6/14/23 by REBECCA J.

• 5 / 5 1

  

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  Fast shipment and good communication from seller. We had a great experience.

  Review of 6/16/23, following an experience of 5/31/23 by TRAVIS L.

• 5 / 5 1

  

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  Great. Personable and very helpful.

  Review of 6/16/23, following an experience of 6/14/02 by ADAM J.

• 5 / 5 1

  

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  Great products and services.

  Review of 6/14/23, following an experience of 6/13/23 by JAMES N.

• 5 / 5 1

  

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  Customer service 5 stars all the way.

  Review of 6/14/23, following an experience of 6/13/23 by RICHARD S.

• 5 / 5 1

  

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  LOVE THIS SITE! Thank you!

  Review of 6/10/23, following an experience of 6/3/23 by JOHN J.

• 5 / 5 1

  

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  Knowledgeable and friendly customer service

  Review of 6/9/23, following an experience of 6/8/23 by SUSAN S.

• 5 / 5 1

  

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  Extremely helpful and honest.

  Review of 6/9/23, following an experience of 6/8/23 by ROBERT M.

• 5 / 5 1

  

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  Great Service!

  Review of 6/8/23, following an experience of 6/7/23 by JORGE M.

• 5 / 5 1

  

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  Sry friendly and professional staff.

  Review of 6/8/23, following an experience of 6/7/23 by RICHARD M.

• 5 / 5 1

  

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  The best!!

  Review of 6/7/23, following an experience of 6/6/23 by ROBERT M.

• 5 / 5 1

  

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  Great products and services.

  Review of 6/7/23, following an experience of 6/6/23 by SUSAN S.

• 5 / 5 1

  

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  The workers are friendly, good to have conversations with.

  Review of 6/1/23, following an experience of 5/31/23 by ADAM M.

• 5 / 5 1

  

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  Great store friendly Cody timer service , needs were met staff was great!

  Review of 6/1/23, following an experience of 5/31/23 by PAUL S.

• 5 / 5 1

  

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  clear explanation, fast delivery,

  Review of 5/31/23, following an experience of 5/30/23 by PAUL S.

• 5 / 5 1

  

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  it was quick and easy

  Review of 5/27/23, following an experience of 5/19/23 by BEATRIZ V.

• 5 / 5 1

  

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  Great store friendly Cody timer service , needs were met staff was great!

  Review of 5/27/23, following an experience of 5/23/23 by LOUIS J.

• 1 / 5 1

  

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  I bought a brand new Nautilus 73 and they send me an open box without a physical manual, I requested a physical manual (I like to have a book vs any digital, besides that I paid for a new keyboard) and they don't want send me any, I sent pictures of the open box product and they don't really care about the Customer satisfaction, they false advertising products and have a really bad customer service

  Review of 5/27/23, following an experience of 4/30/23 by JESUS H.

  Answer by prosoundgear.com

  

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  Hello dear customer, please see I am really sorry about that issue, can you please contact the supervisor team to have this problem solved, please email supervisor@prosoundgear.com

  Answer by JESUS H

  

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  Sure, I'll do it, thanks.

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• 5 / 5 1

  

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  Sales person very helpful, knowledgeable and nice.

  Review of 5/27/23, following an experience of 5/22/23 by GREG B.

• 5 / 5 1

  

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  I would recommend to all customers. Excellent service here

  Review of 5/27/23, following an experience of 5/8/23 by MAUREEN L.

• 5 / 5 1

  

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  Great. Personable and very helpful.

  Review of 5/27/23, following an experience of 5/22/23 by RICHARD S.

• 5 / 5 1

  

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  Great amazing

  Review of 5/27/23, following an experience of 5/26/23 by EDWARD M.

• 5 / 5 1

  

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  Customer service 5 stars all the way.

  Review of 5/27/23, following an experience of 5/16/23 by EDWARD S.

• 5 / 5 1

  

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  Great products and services.

  Review of 5/27/23, following an experience of 5/18/23 by SUSAN M.

• 5 / 5 1

  

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  The sales associates were friendly and knowledgeable. Things got done in a timely manner!

  Review of 5/27/23, following an experience of 5/23/23 by JAMES N.

• 5 / 5 1

  

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  I purchased the black speaker stands with bag. Great purchase. Sturdy speakers, get bag to store and transport speaker stands. Recommend the purchase.

  Review of 5/27/23, following an experience of 5/3/23 by PAUL C.

• 5 / 5 1

  

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  Great amazing

  Review of 5/27/23, following an experience of 5/19/23 by CARLS S.

• 5 / 5 1

  

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  The best!!

  Review of 5/27/23, following an experience of 5/18/23 by ROBERT S.

• 5 / 5 1

  

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  great job helping me to get what I needed!

  Review of 5/16/23, following an experience of 5/11/23 by MARY S.

• 5 / 5 1

  

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  Great customer service and great deals!

  Review of 5/16/23, following an experience of 4/29/23 by JOE G.

• 5 / 5 1

  

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  Great products and services.

  Review of 5/16/23, following an experience of 5/8/23 by SUSAN S.

• 5 / 5 1

  

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  Great amazing

  Review of 5/16/23, following an experience of 5/9/23 by MARTA G.

• 5 / 5 1

  

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  The workers are friendly, good to have conversations with.

  Review of 5/16/23, following an experience of 5/5/23 by MARIA M.

• 5 / 5 1

  

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  Great service

  Review of 5/16/23, following an experience of 5/5/23 by NELLY S.

• 5 / 5 1

  

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  friendly and professional staff.

  Review of 5/16/23, following an experience of 5/12/23 by BRYAN M.

• 5 / 5 1

  

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  everything was fine. Your sales person in the drums department was very helpful.

  Review of 5/16/23, following an experience of 5/12/23 by AARON S.

• 5 / 5 1

  

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  The sales associates were friendly and knowledgeable. Things got done in a timely manner!

  Review of 5/16/23, following an experience of 5/8/23 by ROBERT M.

• 5 / 5 1

  

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  Customer service 5 stars all the way.

  Review of 5/16/23, following an experience of 5/9/23 by RUBEN F.

• 5 / 5 1

  

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  clear explanation, fast delivery,

  Review of 5/16/23, following an experience of 5/11/23 by JAMES N.

• 5 / 5 1

  

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  Order process was quick and I received package with no issues on delivery date provided. Product was brand new in original box and had no indication of a rough journey. Happy with the purchase!

  Review of 5/16/23, following an experience of 4/29/23 by RHONDA J.

• 5 / 5 1

  

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  Salesperson was great and it is nice to see so many guitars in stock!

  Review of 5/8/23, following an experience of 4/23/23 by WILL M.

• 5 / 5 1

  

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  Great service, very responsive

  Review of 5/8/23, following an experience of 4/16/23 by PAUL K.

• 2 / 5 1

  

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  Overall, very stressful and bad experience with them. I received my product quickly, but the product was damaged. Even after purchasing the shipping protection, the company still gave me a hard time about returning or receiving a replacement. When I received the replacement, it was also damaged. Again, I was given a hard time about returning the item or receiving another replacement. Long story short, I just ended up settling in their favor to move on and get past this. It’s just very unfortunate that the company wouldn’t uphold their end of the bargain and take care of a customer. If you are receiving larger or heavy items, beware of the shipping and ensure you examine the product once it arrives, as their return process is suspect at best.

  Review of 5/8/23, following an experience of 3/12/23 by JEREMY D.

  Answer by prosoundgear.com

  

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  Hello dear customer, please see I am really sorry about this entire return process, I understand sometimes big items can become a headed but the process unfortunately takes time.

• 5 / 5 1

  

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  clear explanation, fast delivery,

  Review of 5/8/23, following an experience of 5/3/23 by SUSAN S.

• 5 / 5 1

  

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  Great products and services.

  Review of 5/8/23, following an experience of 5/2/23 by MICHAEL S.

• 5 / 5 1

  

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  The best!!

  Review of 5/8/23, following an experience of 5/2/23 by ROBERT B.

• 5 / 5 1

  

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  Quick delivery! Very helpful at the customer service! Great shopping experience. 😊👍

  Review of 5/8/23, following an experience of 4/23/23 by KNUT S.

• 5 / 5 1

  

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  Great. Personable and very helpful.

  Review of 5/8/23, following an experience of 5/3/23 by CARL M.

• 5 / 5 1

  

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  Great products and services.

  Review of 5/8/23, following an experience of 5/1/23 by SUSAN V.

• 5 / 5 1

  

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  Very good, great service. I would recommend.

  Review of 5/8/23, following an experience of 4/19/23 by ROY H.

• 5 / 5 1

  

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  Friendly and knowledgeable staff

  Review of 5/8/23, following an experience of 4/26/23 by SUSAN S.

• 5 / 5 1

  

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  Salesperson was great and it is nice to see so many guitars in stock!

  Review of 5/8/23, following an experience of 5/1/23 by ROBERTO G.

• 5 / 5 1

  

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  it was quick and easy

  Review of 4/21/23, following an experience of 4/20/23 by WILL S.

• 5 / 5 1

  

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  Good prices and service.

  Review of 4/21/23, following an experience of 4/20/23 by SUSAN S.

• 5 / 5 1

  

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  Very good service.

  Review of 4/20/23, following an experience of 4/19/23 by JEREMY J.

• 5 / 5 1

  

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  Amazing, i like, i love

  Review of 4/20/23, following an experience of 4/14/23 by MIRIAM L.

• 5 / 5 1

  

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  Knowledgeable and friendly customer service

  Review of 4/20/23, following an experience of 4/17/23 by SUSAN S.

• 5 / 5 1

  

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  A great experience !! Coming back for more !

  Review of 4/20/23, following an experience of 4/17/23 by ROBERT G.

• 5 / 5 1

  

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  Service with a smile.

  Review of 4/20/23, following an experience of 4/19/23 by SUSAN J.

• 5 / 5 1

  

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  My visit was fine. Your sales person in the drums department was very helpful.

  Review of 4/20/23, following an experience of 4/13/23 by MATEO S.

• 5 / 5 1

  

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  Salesperson was great and it is nice to see so many guitars in stock!

  Review of 4/20/23, following an experience of 4/14/23 by ROBERT G.

• 5 / 5 1

  

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  Wonderful company to buy from!!!

  Review of 4/20/23, following an experience of 4/9/23 by FRED W.

• 5 / 5 1

  

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  friendly and professional staff.

  Review of 4/20/23, following an experience of 4/11/23 by SAM J.

• 1 / 5 1

  

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  Horrible! It has been a basically a month since I made this purchase and shipping has not taken place yet. If you don't have an item, do not advertise it for sale!

  Review of 4/20/23, following an experience of 3/12/23 by JORGE G.

  Answer by prosoundgear.com

  

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  Hello dear customer, please see we sent you an email before in reference to the stock availability

• 5 / 5 1

  

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  The workers are friendly, good to have conversations with.

  Review of 4/20/23, following an experience of 4/12/23 by LUCAS M.

• 4 / 5 1

  

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  Good customer service. Was able to email regularly to learn about status of product shipment, and then get partially refunded and sent the items that were currently in stock. Glad they were so quick to get back to me. Wish the website had listed that the mixer I wanted was out of stock before I made my purchase, but no problems besides that.

  Review of 4/20/23, following an experience of 2/3/23 by BRENDAN O.

• 5 / 5 1

  

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  Very satisfied with our experience with ProSound. We ordered a Roland keyboard - it arrived in perfect condition and on time. I had to call the helpline a couple of times around delivery addresses - they responded quickly and address my issues in a professional and timely manner. Thank you for your excellent service and attention. Definitely use them again.

  Review of 4/20/23, following an experience of 3/21/23 by MERRITT M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  The entire process was great. The item arrived as stated and all is good.

  Review of 4/20/23, following an experience of 3/30/23 by AL R.

• 5 / 5 1

  

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  Great. Personable and very helpful.

  Review of 4/20/23, following an experience of 4/6/23 by STEVEN S.

• 5 / 5 1

  

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  Great products and services.

  Review of 4/20/23, following an experience of 4/12/23 by ROBERT S.

• 5 / 5 1

  

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  friendly and professional staff.

  Review of 4/20/23, following an experience of 4/13/23 by SUSAN M.

• 5 / 5 1

  

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  Good customer service. Would buy again.

  Review of 4/20/23, following an experience of 4/11/23 by WILLIAM T.

• 5 / 5 1

  

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  Prosound really exceeded my expectations. I got a bundle deal at the price of a Nord keyboard. So many extras included.

  Review of 4/20/23, following an experience of 4/7/23 by PRISCILLA W.

• 5 / 5 1

  

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  clear explanation, fast delivery,

  Review of 4/20/23, following an experience of 4/11/23 by JOSEPH J.

• 5 / 5 1

  

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  Great service, great person at the register.

  Review of 4/5/23, following an experience of 4/4/23 by CLAUDIA S.

• 5 / 5 1

  

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  super helpful and honest.

  Review of 4/5/23, following an experience of 4/4/23 by MICHAEL M.

• 5 / 5 1

  

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  A great experience !! Coming back for more !

  Review of 4/4/23, following an experience of 3/30/23 by MICHAEL S.

• 5 / 5 1

  

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  Salesperson was great and it is nice to see so many guitars in stock!

  Review of 4/4/23, following an experience of 3/28/23 by ANDREW C.

• 5 / 5 1

  

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  Excellent service and responsiveness.

  Review of 4/4/23, following an experience of 3/20/23 by ARLINGTON H.

• 5 / 5 1

  

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  Very quick and easy and was just what I needed! Provided tracking every step of the way and helped set my mind at ease during delivery!

  Review of 4/4/23, following an experience of 3/18/23 by EVAN M.

• 5 / 5 1

  

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  Great store friendly Cody timer service , needs were met staff was great!

  Review of 4/4/23, following an experience of 3/30/23 by RICHARD M.

• 5 / 5 1

  

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  The workers are friendly, good to have conversations with.

  Review of 4/4/23, following an experience of 4/3/23 by GUILLERMO S.

Reviews displayed in chronological order