Customer reviews for prosoundgear.com

Customer reviews

• 5 / 5 1

  

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  Everyone was awesome and very nice

  Review of 4/25/24, following an experience of 4/24/24 by KIM W.

• 5 / 5 1

  

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  Keep doing what you're doing, it's working great

  Review of 4/25/24, following an experience of 4/24/24 by HAROLD J.

• 5 / 5 1

  

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  Very easy to find what I wanted and it was delivered in less time than expected.

  Review of 4/24/24, following an experience of 4/23/24 by WILLIAM J.

• 5 / 5 1

  

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  Fantastic product, price, and shipping time! Thank you!!!!

  Review of 4/24/24, following an experience of 4/24/24 by ROBERT B.

• 5 / 5 1

  

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  Very easy to find what I wanted and it was delivered in less time than expected.

  Review of 4/23/24, following an experience of 4/22/24 by GEORGE S.

• 5 / 5 1

  

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  Fantastic product, price, and shipping time! Thank you!!!!

  Review of 4/23/24, following an experience of 4/22/24 by RICH M.

• 5 / 5 1

  

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  I love the bundles!!!

  Review of 4/21/24, following an experience of 4/10/24 by JUSTIN A.

• 5 / 5 1

  

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  This is dream bass guitar…

  Review of 4/21/24, following an experience of 4/15/24 by MIRKO V.

• 5 / 5 1

  

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  Very easy to find what I wanted and it was delivered in less time than expected.

  Review of 4/20/24, following an experience of 4/19/24 by SEAN M.

• 5 / 5 1

  

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  AS GOOD AS COULD BE EXPECTED. THANKS SO MUCH

  Review of 4/19/24, following an experience of 4/18/24 by ROBERT M.

• 5 / 5 1

  

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  Fast shipping and great price

  Review of 4/19/24, following an experience of 4/18/24 by MICHAEL J.

• 5 / 5 1

  

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  The purchase price was excellent and the item arrived on time and as described.

  Review of 4/16/24, following an experience of 4/15/24 by GERALD W.

• 5 / 5 1

  

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  Fast shipping and great price

  Review of 4/16/24, following an experience of 4/15/24 by JOHN J.

• 5 / 5 1

  

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  The service was fast.

  Review of 4/13/24, following an experience of 4/12/24 by KEVIN M.

• 5 / 5 1

  

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  The rep was super responsive on the online chat, gave me a good price, and shipped the item out quickly!

  Review of 4/13/24, following an experience of 4/12/24 by MIKE M.

• 5 / 5 1

  

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  Sales rep personable and very helpful! Great experience.

  Review of 4/12/24, following an experience of 4/11/24 by CARLS T.

• 5 / 5 1

  

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  The purchase price was excellent and the item arrived on time and as described.

  Review of 4/12/24, following an experience of 4/11/24 by ANTHONY T.

• 5 / 5 1

  

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  Sales rep personable and very helpful! Great experience.

  Review of 4/11/24, following an experience of 4/10/24 by GEORGE M.

• 5 / 5 1

  

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  Good price, quickly shipped and safely packed.

  Review of 4/11/24, following an experience of 4/10/24 by OLIVER S.

• 5 / 5 1

  

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  Good advice, answers and quick delivery.

  Review of 4/10/24, following an experience of 4/9/24 by CARL T.

• 5 / 5 1

  

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  Good advice, answers and quick delivery.

  Review of 4/10/24, following an experience of 4/9/24 by TOM J.

• 5 / 5 1

  

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  Great experience.

  Review of 4/9/24, following an experience of 4/8/24 by ANTHONY W.

• 5 / 5 1

  

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  Good price, quickly shipped and safely packed. Can't really ask for any more.

  Review of 4/9/24, following an experience of 4/8/24 by GEORGE J.

• 5 / 5 1

  

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  Great customer service! Fast shipping!

  Review of 4/6/24, following an experience of 3/29/24 by JOHN J.

• 5 / 5 1

  

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  Shipping was super fast - sooner than expected. The item came well packed and in perfect condition! Excellent experience!

  Review of 4/6/24, following an experience of 4/3/24 by ROBERT M.

• 5 / 5 1

  

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  Great prices and fast shipping!

  Review of 4/6/24, following an experience of 3/17/24 by KRISTOPHER B.

• 5 / 5 1

  

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  The service was great and very happy to order again.

  Review of 4/6/24, following an experience of 4/1/24 by MARK J.

• 5 / 5 1

  

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  Great price and very helpful salespeople.

  Review of 4/6/24, following an experience of 4/2/24 by STEVE W.

• 5 / 5 1

  

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  reat packaging and fast shipping

  Review of 4/6/24, following an experience of 4/1/24 by MARCOS S.

• 5 / 5 1

  

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  The product was available, fairly priced, and shipped right away.

  Review of 4/6/24, following an experience of 4/3/24 by PAUL J.

• 5 / 5 1

  

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  Service is friendly and exceptional

  Review of 4/6/24, following an experience of 4/2/24 by MARIA M.

• 5 / 5 1

  

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  I have always received great service and great prices

  Review of 4/6/24, following an experience of 3/29/24 by MARK W.

• 1 / 5 1

  

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  I missing the PRORECK DJ Foldable Facade Bundle is didn’t come with the order

  Review of 4/6/24, following an experience of 3/16/24 by WILLY A.

  Answer by prosoundgear.com

  

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  Hello dear customer, please see I am really sorry about that, it was shipped from another warehouse and it will be delivered anytime soon

• 5 / 5 1

  

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  Quick, easy transaction. Very satisfied.

  Review of 4/6/24, following an experience of 2/23/24 by HARRY S.

• 5 / 5 1

  

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  Great prices easy to order and free shipping!

  Review of 3/30/24, following an experience of 3/19/24 by THOMAS M.

• 5 / 5 1

  

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  Very easy to deal with.

  Review of 3/30/24, following an experience of 3/21/24 by DAVID S.

• 5 / 5 1

  

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  Great Service, Fast Delivery

  Review of 3/30/24, following an experience of 3/18/24 by WAYNE J.

• 5 / 5 1

  

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  Great price and fast delivery.

  Review of 3/30/24, following an experience of 3/9/24 by MARK D.

• 5 / 5 1

  

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  Excellent service. Very timely shipping and the instrument was on excellent condition.

  Review of 3/30/24, following an experience of 3/19/24 by PAUL J.

• 5 / 5 1

  

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  Great product, in terrific condition, shipped quickly.

  Review of 3/30/24, following an experience of 3/18/24 by ROBERT M.

• 5 / 5 1

  

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  Great prices easy to order and free shipping!

  Review of 3/30/24, following an experience of 3/21/24 by MICHAEL A.

• 2 / 5 1

  

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  did not received full order. Tascam recording is missing. customer service has been slow.

  Review of 3/30/24, following an experience of 3/8/24 by KUMA L.

  Answer by prosoundgear.com

  

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  Hello dear customer, please see I am really sorry about that, our supervisor team will have another look at this issue and we ll get back to you ASAP

  Answer by Kuma L

  

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  When would you get back to me?

  Answer by prosoundgear.com

  

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  Hello Kuma, I am really sorry about that, I ll try to see what is going on with this order.

  Show exchanges Hide exchanges
• 5 / 5 1

  

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  Always deliver very quickly. One small mix up was corrected in one day!

  Review of 3/16/24, following an experience of 3/15/24 by BRUCE A.

• 5 / 5 1

  

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  easy online order and pickup experience.

  Review of 3/16/24, following an experience of 3/15/24 by JOSHUA J.

• 4 / 5 1

  

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  Got a great deal. One item was missing, and did have to go through a bit of back and forth to get it sorted with them. But they ultimately sent out the item, and finally have the order completed.

  Review of 3/14/24, following an experience of 2/27/24 by MATTHEW B.

• 5 / 5 1

  

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  You did excellent. Thanks for the great service.

  Review of 3/14/24, following an experience of 3/13/24 by MICHAEL J.

• 5 / 5 1

  

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  Great product at a great price with fast delivery.

  Review of 3/14/24, following an experience of 3/13/24 by PAUL M.

• 5 / 5 1

  

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  Product shipped quickly with no issues!

  Review of 3/13/24, following an experience of 3/12/24 by MATT W.

• 5 / 5 1

  

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  Better priced and shipped very quickly!

  Review of 3/13/24, following an experience of 3/12/24 by SAM A.

• 5 / 5 1

  

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  Excellent!

  Review of 3/13/24, following an experience of 3/2/24 by MIRTHA M S.

• 5 / 5 1

  

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  Product shipped quickly with no issues!

  Review of 3/7/24, following an experience of 3/6/24 by MATT T.

• 5 / 5 1

  

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  Better priced and shipped very quickly!

  Review of 3/7/24, following an experience of 3/6/24 by BROCK W.

• 4 / 5 1

  

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  Service was very good, communication about split shipment could have been better, but all ended well in the end.

  Review of 3/7/24, following an experience of 2/21/24 by BRETT T.

• 5 / 5 1

  

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  Came super quick. The product is really good!

  Review of 3/5/24, following an experience of 3/4/24 by JONATHAN M.

• 5 / 5 1

  

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  Good deal. Shipped quick, Packed well.

  Review of 3/5/24, following an experience of 3/4/24 by DOUGLAS J.

• 5 / 5 1

  

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  Awesome. Fast delivery, no problems at all with purchase.

  Review of 3/2/24, following an experience of 3/1/24 by TIMMY J.

• 5 / 5 1

  

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  Great sale! Great price and quick delivery!

  Review of 3/2/24, following an experience of 3/1/24 by DANA W.

• 4 / 5 1

  

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  Advertised a case they can’t get.

  Review of 3/1/24, following an experience of 2/8/24 by DOUGLAS B.

• 5 / 5 1

  

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  Great experience and purchase. Thank you

  Review of 2/29/24, following an experience of 2/28/24 by ROBERT J.

• 5 / 5 1

  

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  Always a wonderful experience. Very helpful and professional

  Review of 2/29/24, following an experience of 2/28/24 by PAUL M.

• 5 / 5 1

  

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  Everything was great! Thanx.

  Review of 2/28/24, following an experience of 2/27/24 by JONATHAN J.

• 5 / 5 1

  

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  Good customer service. Product in nice condition.

  Review of 2/28/24, following an experience of 2/27/24 by PATRICK M.

• 5 / 5 1

  

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  Excellent service and super fast delivery!! Will be buying from here again!!

  Review of 2/26/24, following an experience of 2/21/24 by ALLEN L.

• 5 / 5 1

  

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  Overall, the ordering process was easy and quick. Only thing I recommend is to make the mobile app a little more user friendly. Pages looked small on my iPhone 14 and needed to enlarge to see info more clearly, but that doesn't negatively affect my rating. I am very happy with the process and the products I ordered and received!!

  Review of 2/25/24, following an experience of 2/18/24 by STEVEN H.

• 5 / 5 1

  

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  Great selection and service.

  Review of 2/24/24, following an experience of 2/23/24 by MIKE A.

• 5 / 5 1

  

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  Great product, price, shipping

  Review of 2/24/24, following an experience of 2/23/24 by ERNEST S.

• 5 / 5 1

  

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  Great price and quick delivery

  Review of 2/23/24, following an experience of 2/22/24 by MARC J.

• 5 / 5 1

  

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  Amazing customer service! Great prices. Feels like family!

  Review of 2/23/24, following an experience of 2/22/24 by MICHAEL J.

• 5 / 5 1

  

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  Very happy with my purchase. Arrived sooner than I expected.

  Review of 2/20/24, following an experience of 2/19/04 by PAUL J.

• 5 / 5 1

  

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  Very good would definitely recommend

  Review of 2/20/24, following an experience of 1/28/24 by ANDREA E.

• 5 / 5 1

  

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  Good and excellent

  Review of 2/20/24, following an experience of 2/19/24 by ROBERT J.

• 5 / 5 1

  

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  Very good would buy again

  Review of 2/15/24, following an experience of 2/12/24 by JEAN M.

• 5 / 5 1

  

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  Everything was great

  Review of 2/15/24, following an experience of 2/7/24 by JEAN S.

• 5 / 5 1

  

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  Fast delivery great product

  Review of 2/15/24, following an experience of 2/12/24 by ROBERT J.

• 5 / 5 1

  

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  Is a great place to find wherever you're looking for, best quality and kind service!

  Review of 2/15/24, following an experience of 2/5/24 by JOE D.

• 5 / 5 1

  

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  Great help from the manager in the keyboards area, he helps me to find my piano

  Review of 2/15/24, following an experience of 2/7/24 by DOUGLAS M.

• 5 / 5 1

  

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  he rep was very helpful and addressed all of my concerns

  Review of 2/15/24, following an experience of 2/2/24 by PAUL J.

• 1 / 5 1

  

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  Order is out of stock which I found out after I waited and called. I should have been notified instead of having to contact myself. Now I have to wait an unexpected 2-4 weeks!

  Review of 2/15/24, following an experience of 1/26/24 by RICHARD C.

  Answer by prosoundgear.com

  

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  Hello dear customer, please see I am very sorry about that issue, I'll be handling this issue and I'll make sure the customer department notifies the customers regarding items being out of stock, again I am sorry for this mistake

• 5 / 5 1

  

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  Great service from start to finish

  Review of 2/15/24, following an experience of 1/31/24 by ALBERTO M.

• 5 / 5 1

  

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  thanks to Roberto.He was so friendly, and so kind everything I asking him he answer me no complaints. This is the kind employer you need for your store

  Review of 2/15/24, following an experience of 2/2/24 by MAURO B.

• 5 / 5 1

  

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  Great product at an excellent price. Was delivered as promised.

  Review of 2/15/24, following an experience of 1/31/24 by CATHERINE S.

• 5 / 5 1

  

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  Good pricing, accurate description of the product. Quick delivery.

  Review of 2/4/24, following an experience of 1/19/24 by ROBERT D.

• 5 / 5 1

  

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  Excellent customer service

  Review of 2/4/24, following an experience of 1/29/24 by ALFRED J.

• 5 / 5 1

  

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  Great service and service and great products

  Review of 2/4/24, following an experience of 1/25/24 by LISA J.

• 5 / 5 1

  

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  Great service and products!

  Review of 2/4/24, following an experience of 1/23/24 by SADY M.

• 5 / 5 1

  

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  Thanks for giving me a great deal!

  Review of 2/4/24, following an experience of 1/20/24 by NEIL W.

• 1 / 5 1

  

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  Sold me a used set of headphones, returned said headphones to be exchanged and haven’t heard anything since. I won’t buy anything from prosoundgear again, I will continue to use guitarcenter and amazon.

  Review of 2/4/24, following an experience of 12/2/23 by DANIEL W.

  Answer by prosoundgear.com

  

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  I am really sorry about that but the headphones that were returned are not the same one that we sent you, the serial number in the headphone returned belongs to another company and not us, you must return the correct headphone.

  Answer by Daniel W

  

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  That is a lie, a disturbing, bold face lie. I sent back the headphones I was shipped, nothing more and nothing less. Additionally, the headphones serial number was verified by YOUR company prior to me receiving a shipping label. You are a dishonest company and I want my money back.

  Show exchanges Hide exchanges
• 5 / 5 1

  

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  Everithing was great

  Review of 2/4/24, following an experience of 1/29/24 by ROBERT M.

• 5 / 5 1

  

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  Very nice person and professional

  Review of 2/4/24, following an experience of 1/23/24 by HUGO J.

• 5 / 5 1

  

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  Very nice person and professional

  Review of 2/4/24, following an experience of 1/25/24 by ANTONIO S.

• 5 / 5 1

  

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  Exelente servicio y buenos precios

  Review of 1/20/24, following an experience of 1/19/24 by MARTA J.

• 5 / 5 1

  

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  Great experience, good prices, easy and fast.

  Review of 1/20/24, following an experience of 1/19/24 by PAUL J.

• 5 / 5 1

  

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  Great experience, good prices, easy and fast.

  Review of 1/19/24, following an experience of 1/18/24 by ADAM J.

• 5 / 5 1

  

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  Everithing was great

  Review of 1/19/24, following an experience of 1/18/23 by JOE T.

• 5 / 5 1

  

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  Great help from the manager in the keyboards area, he helps me to find my piano

  Review of 1/18/24, following an experience of 1/17/23 by KEVIN J.

• 5 / 5 1

  

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  Excellent customer service

  Review of 1/18/24, following an experience of 1/17/23 by JIM M.

• 5 / 5 1

  

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  Everything was great

  Review of 1/17/24, following an experience of 1/16/24 by ROBERT M.

• 5 / 5 1

  

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  Is a great place to find wherever you're looking for, best quality and kind service!

  Review of 1/17/24, following an experience of 1/16/24 by SAM M.

• 1 / 5 1

  

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  Terrible. Customer service is a joke and not helpful at all. My emails didn’t receive a response when I inquired on certain details. If you have the option spend your money elsewhere.

  Review of 1/15/24, following an experience of 12/11/23 by TIMOTHY S.

  Answer by prosoundgear.com

  

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  Hello dear customer, please see I am really sorry about that, can you email supervisor@prosoundgear.com to have another look at your problem

• 5 / 5 1

  

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  Great customer experience

  Review of 1/15/24, following an experience of 1/3/24 by DOUGLAS J.

• 5 / 5 1

  

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  Great help from the manager in the keyboards area, he helps me to find my piano

  Review of 1/15/24, following an experience of 1/9/23 by EDUARDO M.

• 5 / 5 1

  

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  Great customer experience

  Review of 1/15/24, following an experience of 1/4/23 by JOSE S.

• 5 / 5 1

  

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  Is a great place to find wherever you're looking for, best quality and kind service

  Review of 1/15/24, following an experience of 1/3/24 by JOE S.

• 5 / 5 1

  

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  Great site with high quality products. The VIP benefits are hard to beat.

  Review of 1/15/24, following an experience of 12/20/23 by RAUL L.

• 5 / 5 1

  

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  Great Experience!

  Review of 1/15/24, following an experience of 12/31/23 by DAVID H.

• 5 / 5 1

  

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  Is a great place to find wherever you're looking for, best quality and kind service!

  Review of 1/15/24, following an experience of 1/12/24 by JOE D.

• 5 / 5 1

  

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  Great customer experience

  Review of 1/15/24, following an experience of 1/9/23 by DOUGLAS J.

• 5 / 5 1

  

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  Excellent customer service

  Review of 1/15/24, following an experience of 1/12/24 by ROBERT M.

• 5 / 5 1

  

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  Everything was great

  Review of 1/15/24, following an experience of 1/4/23 by ROBERT M.

• 5 / 5 1

  

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  Is a great place to find wherever you're looking for, best quality and kind service!

  Review of 1/7/24, following an experience of 12/27/23 by MIKE D.

• 1 / 5 1

  

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  My order was completely wrong. I was sent classic 7 speakers instead of the KRK RP6-G3 Which I ordered and the speakers that arrived didn't even come with the monitor stands.

  Review of 1/7/24, following an experience of 12/18/23 by STEPHEN D.

  Answer by prosoundgear.com

  

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  Hello dear customer, I am really sorry about this issue, please reach out to the supervisor dpt to have a better resolution supervisor@prosounddgear.com

• 5 / 5 1

  

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  excellent all

  Review of 1/7/24, following an experience of 12/27/23 by ROBERT M.

• 5 / 5 1

  

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  Excelent customer service

  Review of 12/23/23, following an experience of 12/22/23 by ENRIQUE J.

• 5 / 5 1

  

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  prompt shipping, excellent tracking information for shipping, competitive price, item arrived exactly as described, would recommend and use again.

  Review of 12/21/23, following an experience of 12/14/23 by CHRISTIAN C.

• 5 / 5 1

  

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  Everything was easy to navigate and order. Even when I had a question after ordering the chat on the site was very helpful and answered everything. Processing, shipping and delivery was very fast. Will order again and will recommend to others.

  Review of 12/20/23, following an experience of 12/7/23 by LACEY V.

• 5 / 5 1

  

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  Good store and the staff love you job

  Review of 12/20/23, following an experience of 12/19/23 by ELOY S.

• 5 / 5 1

  

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  Is a great place to find wherever you're looking for, best quality and kind service!

  Review of 12/20/23, following an experience of 12/19/23 by JOE M.

• 5 / 5 1

  

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  everything is fine thanks great service

  Review of 12/16/23, following an experience of 12/15/23 by ADAM J.

• 5 / 5 1

  

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  Always great service and care by every one

  Review of 12/16/23, following an experience of 12/15/23 by CARLS M.

• 5 / 5 1

  

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  Everything was great .. delivery was free and as promised. Shout out to their customer support guys who were online to answer any and all questions! Looking forward to my next purchase.

  Review of 12/16/23, following an experience of 11/17/23 by PEARLINE M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Nice cordial service.

  Review of 12/15/23, following an experience of 12/14/23 by FRANK J.

• 5 / 5 1

  

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  Great place, great people and all kinds of musical equipment. I could spend all day in the store!

  Review of 12/15/23, following an experience of 12/14/23 by MARCOS J.

• 5 / 5 1

  

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  I just got my EV everse 8 .I struggled to decide if I get this product or not because is the only company that sells it for the price like the other companies but like a bundle. EV everse 8,cable and carry tote for $749 and taxes that's what made me think 10 times to buy from this company or not.the only thing is that it took a little longer to get it .I ordered it on November the 30 and I got it on December the 11 .great chat service if you have doubts.great, powerful and great bass. It's a little too expensive but I think its worth it.

  Review of 12/14/23, following an experience of 11/30/23 by JORGE A.

• 5 / 5 1

  

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  the attention of the seller was excellent, very attentive and friendly.

  Review of 12/14/23, following an experience of 12/13/23 by PAUL J.

• 5 / 5 1

  

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  Excellent salesman, on point on knowledge and everything else to meet anyone expectations!

  Review of 12/14/23, following an experience of 12/13/23 by JEAN M.

• 5 / 5 1

  

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  Great response. Everything was as promised!

  Review of 12/13/23, following an experience of 11/27/23 by HOANG N.

• 5 / 5 1

  

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  Profesional, knowledgeable and kind staff

  Review of 12/12/23, following an experience of 12/11/23 by ELISEL J.

• 5 / 5 1

  

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  Excellent salesman, on point on knowledge and everything else to meet anyone expectations!

  Review of 12/12/23, following an experience of 12/11/23 by CARLS M.

• 5 / 5 1

  

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  Very happy with the customer service!! Will definitely use Prosound in the future!

  Review of 12/11/23, following an experience of 12/1/23 by JASON W.

• 5 / 5 1

  

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  Order came safely and rather quickly.

  Review of 12/10/23, following an experience of 11/18/23 by KYLE K.

• 5 / 5 1

  

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  Excelent customer service

  Review of 12/9/23, following an experience of 12/8/23 by ALFREDO S.

• 5 / 5 1

  

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  Is a great place to find wherever you're looking for, best quality and kind service!

  Review of 12/9/23, following an experience of 12/8/23 by MIKE D.

• 5 / 5 1

  

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  Very good ordering process

  Review of 12/8/23, following an experience of 11/30/23 by DAVID T.

• 5 / 5 1

  

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  The workers are friendly, good to have conversations with.

  Review of 12/7/23, following an experience of 12/6/23 by PAUL M.

• 5 / 5 1

  

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  My visit was fine. Your sales person in the drums department was very helpful.

  Review of 12/7/23, following an experience of 12/6/23 by STEVEN J.

• 3 / 5 1

  

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  Despite fast shipping, I only received 2 of the 3 items I ordered, so I will leave an average rating. Despite contacting customer service and emailing three individuals listed on their website, I have not received a response to my original inquiry. I visited their fulfillment center and spoke with Alex, who provided exceptional customer service. He explained only two out of the three items were in stock when I placed the order; the third item would arrive this week and be mailed to me. Were that stated in my order confirmation or as a response to my inquiry, I’d have no issues. Your prices and speedy delivery are excellent, but lack communication. Also, if the item is not in stock, please advertise it as “the item is on back-order; we will receive the Item on such date.” Please don’t forget to ship me my product. Thanks!

  Review of 12/6/23, following an experience of 12/1/23 by LEONORA C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Great. Personable and very helpful.

  Review of 12/5/23, following an experience of 12/4/23 by SAM J.

• 5 / 5 1

  

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  My visit was fine. Your sales person in the drums department was very helpful.

  Review of 12/5/23, following an experience of 12/4/23 by RAYMON M.

• 5 / 5 1

  

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  Great staff answered all questions about product, shipping, etc. quick shipping and good prices.

  Review of 12/4/23, following an experience of 11/8/23 by JAMES H.

• 5 / 5 1

  

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  The salesperson was professional and polite. The customer service was great.

  Review of 12/4/23, following an experience of 11/30/23 by JORGE M.

• 5 / 5 1

  

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  knowledgeable, personable, attentive and prompt service. All that I could ask for.

  Review of 12/4/23, following an experience of 11/27/23 by HOWARD J.

• 1 / 5 1

  

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  Received the equipment and whiled testing for the program noticed the Main out puts are not working. Not sure how to handle our event as most of the local rental stores are closed. Need a replacement or full refund.

  Review of 12/4/23, following an experience of 11/11/23 by MELISSA G. *

  *Pseudonymized data at the request of the author

  Answer by prosoundgear.com

  

  Flag

  Hello Kamalakar, I am really sorry about this issue, in order to exchange the product ASAP please email supervisor@prosoundgear.com

• 5 / 5 1

  

  Edit Flag

  Gear was shipped quickly and arrived in basically new condition, even for an open box. Still had plastic wrap on it!

  Review of 12/4/23, following an experience of 11/28/23 by KYLE B.

• 5 / 5 1

  

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  Always good to know I can get a great deal on great guitars..

  Review of 12/4/23, following an experience of 11/20/23 by ROBERT J.

• 3 / 5 1

  

  Edit Flag

  I tried to get next day shipping to get the GP-200 for a gig but the rep didn’t get back to me with details on how to do it or how much it would cost for two days so I ordered it with standard shipping shipping (web site did not have an option for next day shipping like Sweetwater who did not offer the GP-200) - the rep who answered my call said I would receive it that day (the day of the gig, 3days after ordering) and UPS said there was a “sortation error” (sorting?!?!) and my shipment would be delayed … the gig(s) have come and gone and it is day Six and I hope to receive it soon…

  Review of 12/4/23, following an experience of 11/27/23 by TOM C.

• 5 / 5 1

  

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  Musician’s heaven!

  Review of 12/4/23, following an experience of 11/22/23 by ROBERTO G.

• 5 / 5 1

  

  Edit Flag

  Knowledgeable and friendly customer service

  Review of 12/4/23, following an experience of 11/27/23 by JIM M.

• 5 / 5 1

  

  Edit Flag

  Sry friendly and professional staff.

  Review of 12/4/23, following an experience of 11/30/23 by GREGORY J.

• 5 / 5 1

  

  Edit Flag

  We received our gear quickly and with good service.

  Review of 12/4/23, following an experience of 11/18/23 by MATTHEW S.

• 5 / 5 1

  

  Edit Flag

  Great price and delivered on time.

  Review of 12/4/23, following an experience of 11/2/23 by KEN B.

• 5 / 5 1

  

  Edit Flag

  knowledgeable, personable, attentive and prompt service. All that I could ask for.

  Review of 12/4/23, following an experience of 11/20/23 by CARLS J.

• 5 / 5 1

  

  Edit Flag

  knowledgeable, personable, attentive and prompt service. All that I could ask for.

  Review of 12/4/23, following an experience of 11/22/23 by HOWARD J.

• 5 / 5 1

  

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  Store attendant was really friendly

  Review of 11/27/23, following an experience of 11/14/23 by CARLA M.

• 1 / 5 1

  

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  I received Pro DG i603a Professional Battery-Powered System with Bluetooth speaker,speaker did not operate up to par,installed microphone adjusted eq,mic generated feedback to speaker,which them cut off and would not turn back on. I then plugged into the wall and it finally came back on.2 leds generating battery power did not illuminate. I then sent email requesting info to return the speaker,upon which there was a misunderstanding which then had to clarify that I need a return label to send it back,after sending multiple emails with descriptions along with pics along with phone calls my request has yet to be granted. I will give another day,then take a different approach I was looking to just return and purchase a proven reputable brand of speaker from them,but at this point I just want to return and get a refund. I will be taking my business elsewhere,that’s just life,sometimes things do not work out,I’m sure they have great reviews,but not a good experience in my situation. I would rather pay more money for a better experience than deal with drama to save a few dollars.

  Review of 11/27/23, following an experience of 11/7/23 by ROYEN N.

  Answer by prosoundgear.com

  

  Flag

  Hello dear customer, please see I am really sorry about that isse, someone from our team will be comunicating with you soon.

  Answer by Royen N

  

  Flag

  Thank you for responding but I have been waiting to hear from someone by a simple email the last 3 days and have yet to even receive a response to even start the process of rectifying the issue.

  Show exchanges Hide exchanges
• 5 / 5 1

  

  Edit Flag

  Everyone was helpful and friendly

  Review of 11/27/23, following an experience of 11/14/23 by PAUL M.

• 5 / 5 1

  

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  Just perfect. People are helpful and very kind. Marvelous store.

  Review of 11/27/23, following an experience of 11/14/23 by ROBERT J.

• 5 / 5 1

  

  Edit Flag

  Is a great place to find wherever you're looking for, best quality and kind service!

  Review of 11/10/23, following an experience of 11/9/23 by MIKE D.

• 5 / 5 1

  

  Edit Flag

  Excelent customer service

  Review of 11/10/23, following an experience of 11/9/23 by JOE M.

• 5 / 5 1

  

  Edit Flag

  Everyone was helpful and friendly

  Review of 11/8/23, following an experience of 11/7/23 by ROBERT M.

• 5 / 5 1

  

  Edit Flag

  Always good to know I can get a great deal on great guitars

  Review of 11/8/23, following an experience of 11/7/23 by JOSE S.

• 5 / 5 1

  

  Edit Flag

  knowledgeable, personable, attentive and prompt service. All that I could ask for.

  Review of 11/7/23, following an experience of 11/6/23 by VICTORIA M.

• 5 / 5 1

  

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  Great Staff. Very Helpful.

  Review of 11/7/23, following an experience of 11/6/23 by ADAM S.

• 5 / 5 1

  

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  Best price and free and quick shipping

  Review of 11/4/23, following an experience of 10/28/23 by RICK S.

• 5 / 5 1

  

  Edit Flag

  knowledgeable, personable, attentive and prompt service. All that I could ask for.

  Review of 11/3/23, following an experience of 11/2/23 by ADAM S.

• 5 / 5 1

  

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  Very professional !!

  Review of 11/3/23, following an experience of 11/2/23 by ARNAUD J.

• 5 / 5 1

  

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  Sales person very helpful, knowledgeable and nice.

  Review of 11/2/23, following an experience of 11/1/23 by JIM W.

• 5 / 5 1

  

  Edit Flag

  Great Staff. Very Helpful.

  Review of 11/2/23, following an experience of 11/1/23 by WALLACE J.

• 5 / 5 1

  

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  A great experience !! Coming back for more !

  Review of 10/31/23, following an experience of 10/30/23 by STACEY H.

• 5 / 5 1

  

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  Great. Personable and very helpful.

  Review of 10/31/23, following an experience of 10/30/23 by BENNY M.

• 5 / 5 1

  

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  Ordered a great keyboard the Roland GAIA SH-01 Virtual Analog Synthesizer, everywhere i looked all i could find was used but they had it new, it was new/old stock. i got it in a few days and it was just as described.

  Review of 10/29/23, following an experience of 10/23/23 by SHANE M.

• 5 / 5 1

  

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  This site is awesome! I ordered 2 EV Evolve 50s (for a great price) on a Saturday evening and they were delivered Wednesday afternoon... I would recommend this site to my fellow DJs and Musicians.

  Review of 10/29/23, following an experience of 10/21/23 by ANTOINE D.

• 5 / 5 1

  

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  Sry friendly and professional staff.

  Review of 10/28/23, following an experience of 10/27/23 by JORGE D.

• 5 / 5 1

  

  Edit Flag

  Knowledgeable and friendly customer service

  Review of 10/28/23, following an experience of 10/27/23 by MANUEL G.

• 5 / 5 1

  

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  The way you treat the clients is kind.

  Review of 10/27/23, following an experience of 10/26/23 by ROBERT M.

• 5 / 5 1

  

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  Always good to know I can get a great deal on great guitars..

  Review of 10/27/23, following an experience of 10/26/23 by JEAN J.

• 5 / 5 1

  

  Edit Flag

  My visit was fine. Your sales person in the drums department was very helpful.

  Review of 10/26/23, following an experience of 10/20/23 by GUILLERMO S.

• 2 / 5 1

  

  Edit Flag

  Delivery was prompt on my lighting kit, however I did not receive my order complete. The lighting board was on back order, but I wasn't notified or made aware of at all. It wasn't until I reached out that I was told the lighting board was on back order. Still waiting.

  Review of 10/26/23, following an experience of 9/14/23 by ISRAEL V.

  Answer by prosoundgear.com

  

  Flag

  Hello dear customer, please see I am really sorry about that issue

  Answer by Israel V

  

  Flag

  What is the status of my order?

  Answer by prosoundgear.com

  

  Flag

  Looks like shipped and delivered under tracking number 1Z9AY059A891798962 UPS

  Answer by Israel V

  

  Flag

  It seems you didn’t read my full review. My order was delivered, but my lighting board was missing in the order. When I contacted customer service, they told me the board is on back order and that’s why it wasn’t included. They said I would be notified when the board was back in stock. This was 1 month ago and I haven’t heard anything since.

  Answer by prosoundgear.com

  

  Flag

  Got it, I am sorry, it should be shipped by Friday or Monday

  Show exchanges Hide exchanges
• 5 / 5 1

  

  Edit Flag

  My visit was fine. Your sales person was very helpful.

  Review of 10/26/23, following an experience of 10/11/23 by RAYMON T.

• 5 / 5 1

  

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  Sales person very helpful, knowledgeable and nice.

  Review of 10/26/23, following an experience of 10/12/23 by DAVID J.

• 5 / 5 1

  

  Edit Flag

  The way you treat the clients is kind.

  Review of 10/26/23, following an experience of 10/17/23 by ROBERT J.

• 5 / 5 1

  

  Edit Flag

  Musicians’ heaven!

  Review of 10/26/23, following an experience of 10/25/23 by PAUL M.

• 5 / 5 1

  

  Edit Flag

  Great Service!

  Review of 10/26/23, following an experience of 10/25/23 by ROBERT J.

• 5 / 5 1

  

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  Great customer service. Smooth transaction as always. A+ experience.

  Review of 10/26/23, following an experience of 10/13/23 by WAVERLY W.

• 5 / 5 1

  

  Edit Flag

  A great experience !! Coming back for more !

  Review of 10/26/23, following an experience of 10/24/23 by MIRIAM W.

• 5 / 5 1

  

  Edit Flag

  Friendly and knowledgeable staff

  Review of 10/26/23, following an experience of 10/20/23 by JOSEPH J.

• 5 / 5 1

  

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  clear explanation, fast delivery,

  Review of 10/26/23, following an experience of 10/23/23 by MARIAM M.

• 5 / 5 1

  

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  Large inventory and very friendly, helpful staff.

  Review of 10/26/23, following an experience of 10/13/23 by PAUL M.

• 5 / 5 1

  

  Edit Flag

  Musicians’ heaven!

  Review of 10/26/23, following an experience of 10/17/23 by LINDABETH J.

• 3 / 5 1

  

  Edit Flag

  3 Stars is probably better than I should rate it but everything was good, price, delivery ease of everything until I opened the box. I got the wrong color guitar. One of the reasons I ordered the one I did was because of the Cherry Sunburst color. The guitar I got is Amber, still a nice-looking guitar and it's solid, I played it acoustically and it's everything an American made Lakland should be. but I can't play it now because I'm waiting on ProSound to tell me my next move...very disappointing!

  Review of 10/26/23, following an experience of 10/16/23 by MICHAEL A.

• 5 / 5 1

  

  Edit Flag

  Super helpful and knowledgeable!

  Review of 10/26/23, following an experience of 10/16/23 by JOE S.

• 5 / 5 1

  

  Edit Flag

  Super helpful and knowledgeable!

  Review of 10/26/23, following an experience of 10/12/23 by PAUL M.

• 5 / 5 1

  

  Edit Flag

  Great. Personable and very helpful.

  Review of 10/26/23, following an experience of 10/18/23 by PAUL B.

• 5 / 5 1

  

  Edit Flag

  Great customer service. Smooth transaction as always. A+ experience.

  Review of 10/26/23, following an experience of 10/18/23 by JEAN S.

• 5 / 5 1

  

  Edit Flag

  Extremely helpful and honest.

  Review of 10/26/23, following an experience of 10/24/23 by LOUIS C.

• 5 / 5 1

  

  Edit Flag

  The sales associates were friendly and knowledgeable. Things got done in a timely manner!

  Review of 10/26/23, following an experience of 10/23/23 by PAUL J.

• 5 / 5 1

  

  Edit Flag

  Everyone was helpful and friendly

  Review of 10/26/23, following an experience of 10/13/23 by PAUL C.

• 5 / 5 1

  

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  Thank you I am very happy

  Review of 10/26/23, following an experience of 10/14/23 by THIEU N.

• 5 / 5 1

  

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  Great. Personable and very helpful.

  Review of 10/26/23, following an experience of 10/11/23 by CARL M.

Reviews displayed in chronological order