Customer reviews for prosoundgear.com

Customer reviews

• 5 / 5

  

  Edit Flag

  Great products and services.

  Review of 4/4/23, following an experience of 3/28/23 by CALISTA K. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Fast shipping but xlr cables i got are not good.

  Review of 4/4/23, following an experience of 3/2/23 by NOVELLA M. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  I purchased a case for my new Pioneer mixer. I paid the ADVERTISED price. The next day I received an email telling me I needed to pay more because the listing price was incorrect. Really? Is this bait and switch or just false advertising? Either way I would never spend a DIME with this company. Asked for and received my money back. Maybe Pro Sound Gear should consider HONORING THEIR ADVERTISED PRICES! Don't waste your money on companies like this. There are plenty of other reputable and honest sellers out there. I wish I could give them less than one star.

  Review of 4/4/23, following an experience of 3/14/23 by REYMUNDO K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Sales person very helpful, knowledgeable and nice.

  Review of 4/4/23, following an experience of 4/3/23 by ALLY G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  This was my first purchase with ProSoundGear. Buying was easy, Customer service was excellent and helpful. I recommend using ProSoundGear and I will definitely be a returning customer Thanks!

  Review of 4/4/23, following an experience of 3/20/23 by ERICK V. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  The workers are friendly, good to have conversations with.

  Review of 4/4/23, following an experience of 3/29/23 by MARTA W. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  I ended up canceling the order. I waited over a month for it and was never even given shipping information. I won't be doing business with them again.

  Review of 3/23/23, following an experience of 1/21/23 by SILAS R. *

  *Pseudonymized data at the request of the author

  Answer by prosoundgear.com

  

  Flag

  Hello dear customer, please see I am really sorry about that issue, Roland discontinued the TD-17KVX for the TD-KVX2

• 5 / 5

  

  Edit Flag

  Showed up on time, a great price. Will be shopping at Prosound again

  Review of 3/23/23, following an experience of 3/4/23 by SOLEDAD G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Fast shipping. Great experience.

  Review of 3/23/23, following an experience of 3/13/23 by JAMEL T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Good products, fair prices and good attendance.

  Review of 3/23/23, following an experience of 3/10/23 by OWEN S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Large inventory and very friendly, helpful staff.

  Review of 3/23/23, following an experience of 3/10/23 by KESHAWN S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Just perfect. People are helpful and very kind. Marvelous store.

  Review of 3/23/23, following an experience of 3/13/23 by SHEMAR A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Very fast service

  Review of 3/23/23, following an experience of 3/5/23 by NAME M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  great place! love it.

  Review of 3/23/23, following an experience of 3/14/23 by BRENDON A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Excellent store and service, was awesome!

  Review of 3/23/23, following an experience of 3/14/23 by EUNICE K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Store attendant was really friendly

  Review of 3/23/23, following an experience of 3/13/23 by ARCH H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great prices, great communication, happy with my purchase.

  Review of 3/23/23, following an experience of 3/8/23 by DEVANTE K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Excelente servicio, envío el mismo día de la comprar y buel embalaje en el paquete. Gracias. Los recomiendo al 100%

  Review of 3/9/23, following an experience of 2/20/23 by JOVANY H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I received my Apollo interface, lickety-split! And at a great price. Thank you!

  Review of 3/9/23, following an experience of 2/19/23 by KEVON H. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

  Edit Flag

  I don't think I will rate it just yet because I only received part of the shipment and still waiting but once it gets resolved and get my stuff I will probably go with 5 stars. So we'll see

  Review of 3/9/23, following an experience of 2/21/23 by RAY K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Large inventory and very friendly, helpful staff.

  Review of 3/9/23, following an experience of 3/7/23 by JUANITA H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  The workers are friendly, good to have conversations with.

  Review of 3/9/23, following an experience of 2/28/23 by HAROLD A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  I was asked if I want to update my review, so here it goes. I cancelled an order from ProSound Gear within hours of making the transaction. I did so both by phone and email. Despite speaking to a representative that "assured" me a refund and cancellation had taken place, AND the item had not been shipped, a day or so later I got an email for an expected delivery date. Turns out they sent the product anyways. After MANY hours of phone calls and emails, "Pro"Sound Gear tried to assert I hadn't followed their return policies, which I copied and pasted in rebuttal showing I did in fact follow their published policies. After many more aggravating and pointless emails, I contacted the credit card company and reported the incident. It was their involvement that resulted in a refund and return shipping label- which PSG was trying to make me pay. Today, PSG contacted me to discuss the issue (keep in mind this happened in October, 2022), which inspired me to update this review. At the time of my first review, there was no resolution. To be clear, there is nothing professional about "Pro"Sound Gear. They are dismissive, albeit polite, but they had no interest in solving the issue that they created. If it weren't for my credit card company stepping in, I would probably still be fighting this. Based on my experience, they are not truthful and operate with no sense of honor. Rather than owning what they did, they tried to blame me and could not rebut the facts I presented. I have dealt with most of the major online music shops, and I have NEVER seen such incompetence and disregard for customer satisfaction. In fact, they didn't even send me the complete order. The purchase included a guitar case, but when the package came, guess what? NO CASE INCLUDED. In summation, they sent a purchase I cancelled within their stated time limits and methods. They stalled me by stating they did cancel it, but in fact sent it knowing full well I had cancelled, then they threatened to charge me for the return label upon delivery, which was about equal to 1/3 of the total purchase. It was only because the credit service they deal with stepped in that they acquiesced. Very shameful business dealings. I will never deal with them again, and I thank Verified Reviews for allowing me to complete the story. I would definitely steer clear of this vendor. There are so many other reputable businesses to deal with, and your time is more valuable than the aggravation "Pro"Sound Gear creates.

  Review of 3/9/23, following an experience of 10/6/22 by ASHLEIGH G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Fast service

  Review of 3/9/23, following an experience of 2/26/23 by KEAGAN B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  The sales associates were friendly and knowledgeable. Things got done in a timely manner!

  Review of 3/9/23, following an experience of 2/22/23 by ZAKARY M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great products and services.

  Review of 3/9/23, following an experience of 2/27/23 by NOEMY F. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Salesperson was great and it is nice to see so many guitars in stock!

  Review of 3/9/23, following an experience of 2/28/23 by ELDRED K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Extremely helpful and honest.

  Review of 3/9/23, following an experience of 2/22/23 by WAVA W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Company handled transaction well

  Review of 3/9/23, following an experience of 2/25/23 by KITTY S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Excellent

  Review of 3/9/23, following an experience of 2/8/23 by REX S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great. Personable and very helpful.

  Review of 3/9/23, following an experience of 2/27/23 by LANDEN S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Sales person very helpful, knowledgeable and nice.

  Review of 3/9/23, following an experience of 3/1/23 by SADIE S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great Staff. Very Helpful.

  Review of 3/9/23, following an experience of 3/2/23 by CANDIDA S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great products and services.

  Review of 3/9/23, following an experience of 2/23/23 by TAMIA C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Salesperson was great and it is nice to see so many guitars in stock!

  Review of 3/9/23, following an experience of 2/23/23 by DANNY G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Super helpful and knowledgeable!

  Review of 3/9/23, following an experience of 3/7/23 by EMMETT B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Everyone was helpful and friendly

  Review of 3/9/23, following an experience of 3/2/23 by ROYCE W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Site was very easy to use! Had absolutely zero problems. Glad I found what I was looking for and for a better price than GC and SW!!

  Review of 3/9/23, following an experience of 2/21/23 by KEYON E. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great. Personable and very helpful.

  Review of 3/9/23, following an experience of 3/1/23 by MADALYN G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  ProSound Gear's website was easy to use. Pablo Cruz, who manages the chat was very helpful. My gear was shipped very quickly, although UPS was a bit of a pain, delivering my items spread over 3 different days. As for ProSound Gear, I think they are great offering the bundled deals they have and I will not hesitate to buy from them again. ProSound Gear with help from Pablo Cruz was a very nice company to buy from. To me it makes no sense to spend the same amount of money at many of the other venders where you would only get the keyboard, when you can get the keyboard, stand, bench, studio monitors with stands and a sustain pedal at ProSound Gear. That's probably a few hundred dollars worth of gear "for free".

  Review of 3/9/23, following an experience of 2/11/23 by EUGENIA S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Online support was helpful. Product arrived on time as described.

  Review of 3/7/23, following an experience of 1/11/23 by IBRAHIM T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great products and services.

  Review of 3/7/23, following an experience of 2/21/23 by ISSAC H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great and fast communication!

  Review of 3/7/23, following an experience of 1/7/23 by CONRAD H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great price, fast shipping !

  Review of 3/7/23, following an experience of 1/13/23 by ADELL R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Got the product I was looking for at a cheaper price than sites I have used in the past. prosoundgear.com is now in my bookmarks

  Review of 3/7/23, following an experience of 2/10/23 by DAYTON A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  The customer service was flat out awful. We were clear with the company when we needed the gear by. Explicitly asking if we would receive it by said date. We said we didn’t want the order of that date couldn’t be hit. We’ll long story short they missed the date by a week. Their communication was very poor. They have fine products, but don’t trust them on shipping and customer service.

  Review of 3/7/23, following an experience of 11/30/22 by MARCELLE P. *

  *Pseudonymized data at the request of the author

  Answer by prosoundgear.com

  

  Flag

  Hello dear customer, please see I am really sorry about that issue, can you email supervisor@prosoundgear.com in order to help you better.

• 5 / 5

  

  Edit Flag

  ....

  Review of 3/7/23, following an experience of 1/3/23 by KRYSTAL G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Richard was awesome at the keyboard section

  Review of 3/7/23, following an experience of 2/21/23 by DEMOND M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Wonderful service

  Review of 3/7/23, following an experience of 12/30/22 by EILEEN L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Perfect

  Review of 3/7/23, following an experience of 12/27/22 by JESS S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Easy and friendly

  Review of 2/22/23, following an experience of 2/15/23 by NAT G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  My gear decided to break down 2 days before my NYE gig, and I had already traveled 5k miles away from home. ProSound not only had the exact equipment I desperately needed, they also shipped it overnight to the city I was in and saved the party! - DJ Northstar

  Review of 2/22/23, following an experience of 12/28/22 by GENOVEVA A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Fast delivery and awesome effects pedal. Very easy to use and ProSound made it all happen. One very satisfied customer!!!

  Review of 2/20/23, following an experience of 2/11/23 by EMMALEE C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  👍👍 Very professional !!

  Review of 2/9/23, following an experience of 2/8/23 by AURORE S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great Staff. Very Helpful.

  Review of 2/9/23, following an experience of 2/8/23 by ISSAC R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  super helpful and honest.

  Review of 2/7/23, following an experience of 2/6/23 by DAVON T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  👍 Very professional !!

  Review of 2/7/23, following an experience of 2/6/23 by BUDDY M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great. Personable and very helpful.

  Review of 2/5/23, following an experience of 2/4/23 by LAURA Z. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Sales person very helpful, knowledgeable and nice.

  Review of 2/5/23, following an experience of 2/3/23 by KYRA B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great store friendly Cody timer service , needs were met staff was great!

  Review of 2/3/23, following an experience of 2/2/22 by RAFAELA M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  A great experience !! Coming back for more !

  Review of 2/3/23, following an experience of 2/2/22 by ORIN W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Knowledgeable and friendly customer service

  Review of 2/3/23, following an experience of 2/2/22 by TIERRA T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great products and services.

  Review of 2/1/23, following an experience of 1/31/23 by DOMENIC S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  The workers are friendly, good to have conversations with.

  Review of 2/1/23, following an experience of 1/31/23 by TIERRA K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great products and services.

  Review of 1/28/23, following an experience of 1/27/23 by DORIS O. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Customer service 5 stars all the way.

  Review of 1/28/23, following an experience of 1/27/23 by FABIAN H. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  Order did not come with amplifier shown in the photo and listed in the item description. Also the last piece of the order still has not arrived.

  Review of 1/24/23, following an experience of 10/8/22 by MERVIN C. *

  *Pseudonymized data at the request of the author

  Answer by prosoundgear.com

  

  Flag

  Hello dear customer, please see I am really sorry about the issue with your order, can you please comunicate with us trough chat service or emailing sales@prosoundgear.com

• 5 / 5

  

  Edit Flag

  Fast shipping, best costumer service.

  Review of 1/24/23, following an experience of 1/19/23 by ELOUISE B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Sry friendly and professional staff.

  Review of 1/24/23, following an experience of 1/20/23 by CORTNEY L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  The salesperson was professional and polite. The customer service was great

  Review of 1/24/23, following an experience of 1/18/23 by JEANETTE E. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  The workers are friendly, good to have conversations with.

  Review of 1/24/23, following an experience of 1/11/23 by ERNEST S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  A great experience !! Coming back for more !

  Review of 1/24/23, following an experience of 1/18/23 by SONYA K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Knowledgeable salesperson who could explain and demonstrate the guitars. Helpful over the phone and when I came in person to the store.

  Review of 1/24/23, following an experience of 1/17/23 by JETT C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  super helpful and honest.

  Review of 1/24/23, following an experience of 1/17/23 by COLEMAN K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  knowledgeable, personable, attentive and prompt service. All that I could ask for.

  Review of 1/24/23, following an experience of 1/13/23 by JEANNE S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great. Personable and very helpful.

  Review of 1/24/23, following an experience of 1/20/23 by MALLIE K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Very good service.

  Review of 1/24/23, following an experience of 1/18/23 by TRACY F. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Everyone was helpful and friendly

  Review of 1/24/23, following an experience of 1/13/23 by TIARA T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Extremely helpful and honest.

  Review of 1/24/23, following an experience of 1/23/23 by MONA K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Shipping was fast and reasonably priced.

  Review of 2/8/21, following an experience of 1/15/21 by PIERRE S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  La página es muy buena, la atención al cliente también. Entregaron el producto muy rápido y como lo habían dicho . Compraría de nuevo

  Review of 11/10/20, following an experience of 11/3/20 by MAYE Q. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  You had my product which was good, and customer service great

  Review of 10/28/20, following an experience of 9/28/20 by JESUS K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Everyone was helpful and friendly

  Review of 10/28/20, following an experience of 9/28/20 by CHET H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great service

  Review of 10/28/20, following an experience of 9/28/20 by AUDIE K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Very helpful in selecting an acoustic guitar for a beginner who knows little about guitars

  Review of 10/28/20, following an experience of 9/28/20 by BRAIN L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Always good to know I can get a great deal on great guitars..

  Review of 10/28/20, following an experience of 9/28/20 by ERIN C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  They provided fast delivery and the item purchase price was competitive.

  Review of 10/28/20, following an experience of 10/21/20 by SHIRLEY H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I am from Argentina and will speak spanish... Atención muy buena, el lugar hermoso, excelente personal de trabajo. Gracias!

  Review of 10/8/20, following an experience of 9/5/20 by FLAVIO G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great attention to detail. Very professional and helpful.

  Review of 8/28/20, following an experience of 7/28/20 by RANDALL H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Product arrived quick, and in good condition! Will definitely order from Prosoundgear again!

  Review of 8/8/20, following an experience of 8/1/20 by DENA D. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Found the product that I was looking for and received prompt help from an online assistant. When our online chat was accidentally disconnected by me, the assistant immediately followed up by telephone. After I placed my order, shipping was arranged in the same day.

  Review of 7/28/20, following an experience of 6/27/20 by ARIANNA R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Prompt response and courteous support. Thanks!

  Review of 7/1/20, following an experience of 6/25/20 by GUSTAVE B. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Spent over $2000, order processed and shipped quickly. Would have been 5-stars, but you do no have an options to change shipping. However, I did order it on a Friday morning, and received by Tuesday evening.

  Review of 5/6/20, following an experience of 5/1/20 by MACKENZIE P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Excellent service and prompt timing

  Review of 4/28/20, following an experience of 2/1/20 by ROSSIE H. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order