Customer reviews for prosoundgear.com

Customer reviews

• 5 / 5

  

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  I would recommend to all customers. Excellent service here

  Review of 5/27/23, following an experience of 5/8/23 by A A. *

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• 5 / 5

  

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  it was quick and easy

  Review of 5/27/23, following an experience of 5/19/23 by A A. *

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• 1 / 5

  

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  I bought a brand new Nautilus 73 and they send me an open box without a physical manual, I requested a physical manual (I like to have a book vs any digital, besides that I paid for a new keyboard) and they don't want send me any, I sent pictures of the open box product and they don't really care about the Customer satisfaction, they false advertising products and have a really bad customer service

  Review of 5/27/23, following an experience of 5/1/23 by A A. *

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  Answer by prosoundgear.com

  

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  Hello dear customer, please see I am really sorry about that issue, can you please contact the supervisor team to have this problem solved, please email supervisor@prosoundgear.com

  Answer by A A

  

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  Sure, I'll do it, thanks.

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• 5 / 5

  

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  Great store friendly Cody timer service , needs were met staff was great!

  Review of 5/27/23, following an experience of 5/23/23 by A A. *

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• 5 / 5

  

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  Great amazing

  Review of 5/27/23, following an experience of 5/19/23 by A A. *

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• 5 / 5

  

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  Customer service 5 stars all the way.

  Review of 5/27/23, following an experience of 5/16/23 by A A. *

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• 5 / 5

  

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  I purchased the black speaker stands with bag. Great purchase. Sturdy speakers, get bag to store and transport speaker stands. Recommend the purchase.

  Review of 5/27/23, following an experience of 5/3/23 by A A. *

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• 5 / 5

  

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  The sales associates were friendly and knowledgeable. Things got done in a timely manner!

  Review of 5/27/23, following an experience of 5/23/23 by A A. *

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• 5 / 5

  

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  The best!!

  Review of 5/27/23, following an experience of 5/18/23 by A A. *

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• 5 / 5

  

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  Great amazing

  Review of 5/27/23, following an experience of 5/26/23 by A A. *

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• 5 / 5

  

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  Sales person very helpful, knowledgeable and nice.

  Review of 5/27/23, following an experience of 5/22/23 by A A. *

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• 5 / 5

  

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  Great. Personable and very helpful.

  Review of 5/27/23, following an experience of 5/22/23 by A A. *

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• 5 / 5

  

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  Great products and services.

  Review of 5/27/23, following an experience of 5/18/23 by A A. *

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• 5 / 5

  

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  Great products and services.

  Review of 5/16/23, following an experience of 5/8/23 by A A. *

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• 5 / 5

  

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  Great amazing

  Review of 5/16/23, following an experience of 5/9/23 by A A. *

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• 5 / 5

  

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  clear explanation, fast delivery,

  Review of 5/16/23, following an experience of 5/11/23 by A A. *

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• 5 / 5

  

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  everything was fine. Your sales person in the drums department was very helpful.

  Review of 5/16/23, following an experience of 5/12/23 by A A. *

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• 5 / 5

  

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  great job helping me to get what I needed!

  Review of 5/16/23, following an experience of 5/11/23 by A A. *

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• 5 / 5

  

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  friendly and professional staff.

  Review of 5/16/23, following an experience of 5/12/23 by A A. *

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• 5 / 5

  

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  Great service

  Review of 5/16/23, following an experience of 5/5/23 by A A. *

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• 5 / 5

  

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  Great customer service and great deals!

  Review of 5/16/23, following an experience of 4/29/23 by A A. *

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• 5 / 5

  

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  The workers are friendly, good to have conversations with.

  Review of 5/16/23, following an experience of 5/5/23 by A A. *

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• 5 / 5

  

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  The sales associates were friendly and knowledgeable. Things got done in a timely manner!

  Review of 5/16/23, following an experience of 5/8/23 by A A. *

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• 5 / 5

  

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  Customer service 5 stars all the way.

  Review of 5/16/23, following an experience of 5/9/23 by A A. *

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• 5 / 5

  

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  Order process was quick and I received package with no issues on delivery date provided. Product was brand new in original box and had no indication of a rough journey. Happy with the purchase!

  Review of 5/16/23, following an experience of 4/29/23 by A A. *

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• 5 / 5

  

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  The best!!

  Review of 5/8/23, following an experience of 5/2/23 by A A. *

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• 5 / 5

  

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  Salesperson was great and it is nice to see so many guitars in stock!

  Review of 5/8/23, following an experience of 5/1/23 by A A. *

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• 5 / 5

  

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  clear explanation, fast delivery,

  Review of 5/8/23, following an experience of 5/3/23 by A A. *

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• 2 / 5

  

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  Overall, very stressful and bad experience with them. I received my product quickly, but the product was damaged. Even after purchasing the shipping protection, the company still gave me a hard time about returning or receiving a replacement. When I received the replacement, it was also damaged. Again, I was given a hard time about returning the item or receiving another replacement. Long story short, I just ended up settling in their favor to move on and get past this. It’s just very unfortunate that the company wouldn’t uphold their end of the bargain and take care of a customer. If you are receiving larger or heavy items, beware of the shipping and ensure you examine the product once it arrives, as their return process is suspect at best.

  Review of 5/8/23, following an experience of 3/12/23 by A A. *

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  Answer by prosoundgear.com

  

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  Hello dear customer, please see I am really sorry about this entire return process, I understand sometimes big items can become a headed but the process unfortunately takes time.

• 5 / 5

  

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  Friendly and knowledgeable staff

  Review of 5/8/23, following an experience of 4/26/23 by A A. *

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• 5 / 5

  

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  Quick delivery! Very helpful at the customer service! Great shopping experience. 😊👍

  Review of 5/8/23, following an experience of 4/23/23 by A A. *

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• 5 / 5

  

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  Salesperson was great and it is nice to see so many guitars in stock!

  Review of 5/8/23, following an experience of 4/23/23 by A A. *

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• 5 / 5

  

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  Very good, great service. I would recommend.

  Review of 5/8/23, following an experience of 4/19/23 by A A. *

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• 5 / 5

  

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  Great products and services.

  Review of 5/8/23, following an experience of 5/1/23 by A A. *

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• 5 / 5

  

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  Great. Personable and very helpful.

  Review of 5/8/23, following an experience of 5/3/23 by A A. *

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• 5 / 5

  

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  Great products and services.

  Review of 5/8/23, following an experience of 5/2/23 by A A. *

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• 5 / 5

  

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  Great service, very responsive

  Review of 5/8/23, following an experience of 4/16/23 by A A. *

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• 5 / 5

  

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  it was quick and easy

  Review of 4/21/23, following an experience of 4/20/23 by A A. *

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• 5 / 5

  

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  Good prices and service.

  Review of 4/21/23, following an experience of 4/20/23 by A A. *

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• 5 / 5

  

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  Very good service.

  Review of 4/20/23, following an experience of 4/19/23 by A A. *

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• 5 / 5

  

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  Knowledgeable and friendly customer service

  Review of 4/20/23, following an experience of 4/17/23 by A A. *

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• 5 / 5

  

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  A great experience !! Coming back for more !

  Review of 4/20/23, following an experience of 4/17/23 by A A. *

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• 5 / 5

  

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  Service with a smile.

  Review of 4/20/23, following an experience of 4/19/23 by A A. *

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• 5 / 5

  

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  My visit was fine. Your sales person in the drums department was very helpful.

  Review of 4/20/23, following an experience of 4/13/23 by A A. *

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• 5 / 5

  

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  Amazing, i like, i love

  Review of 4/20/23, following an experience of 4/14/23 by A A. *

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• 5 / 5

  

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  Salesperson was great and it is nice to see so many guitars in stock!

  Review of 4/20/23, following an experience of 4/14/23 by A A. *

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• 5 / 5

  

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  The workers are friendly, good to have conversations with.

  Review of 4/20/23, following an experience of 4/12/23 by A A. *

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• 5 / 5

  

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  Prosound really exceeded my expectations. I got a bundle deal at the price of a Nord keyboard. So many extras included.

  Review of 4/20/23, following an experience of 4/7/23 by A A. *

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• 5 / 5

  

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  Very satisfied with our experience with ProSound. We ordered a Roland keyboard - it arrived in perfect condition and on time. I had to call the helpline a couple of times around delivery addresses - they responded quickly and address my issues in a professional and timely manner. Thank you for your excellent service and attention. Definitely use them again.

  Review of 4/20/23, following an experience of 3/21/23 by A A. *

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• 5 / 5

  

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  Great. Personable and very helpful.

  Review of 4/20/23, following an experience of 4/6/23 by A A. *

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• 5 / 5

  

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  friendly and professional staff.

  Review of 4/20/23, following an experience of 4/11/23 by A A. *

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• 5 / 5

  

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  The entire process was great. The item arrived as stated and all is good.

  Review of 4/20/23, following an experience of 3/30/23 by A A. *

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• 5 / 5

  

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  clear explanation, fast delivery,

  Review of 4/20/23, following an experience of 4/11/23 by A A. *

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• 5 / 5

  

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  Wonderful company to buy from!!!

  Review of 4/20/23, following an experience of 4/9/23 by A A. *

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• 5 / 5

  

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  Great products and services.

  Review of 4/20/23, following an experience of 4/12/23 by A A. *

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• 4 / 5

  

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  Good customer service. Was able to email regularly to learn about status of product shipment, and then get partially refunded and sent the items that were currently in stock. Glad they were so quick to get back to me. Wish the website had listed that the mixer I wanted was out of stock before I made my purchase, but no problems besides that.

  Review of 4/20/23, following an experience of 2/3/23 by A A. *

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• 5 / 5

  

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  friendly and professional staff.

  Review of 4/20/23, following an experience of 4/13/23 by A A. *

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• 5 / 5

  

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  Good customer service. Would buy again.

  Review of 4/20/23, following an experience of 4/11/23 by A A. *

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• 1 / 5

  

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  Horrible! It has been a basically a month since I made this purchase and shipping has not taken place yet. If you don't have an item, do not advertise it for sale!

  Review of 4/20/23, following an experience of 3/12/23 by A A. *

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  Answer by prosoundgear.com

  

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  Hello dear customer, please see we sent you an email before in reference to the stock availability

• 5 / 5

  

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  Great service, great person at the register.

  Review of 4/5/23, following an experience of 4/4/23 by A A. *

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• 5 / 5

  

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  super helpful and honest.

  Review of 4/5/23, following an experience of 4/4/23 by A A. *

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• 5 / 5

  

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  A great experience !! Coming back for more !

  Review of 4/4/23, following an experience of 3/30/23 by A A. *

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• 5 / 5

  

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  The workers are friendly, good to have conversations with.

  Review of 4/4/23, following an experience of 3/29/23 by A A. *

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• 5 / 5

  

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  This was my first purchase with ProSoundGear. Buying was easy, Customer service was excellent and helpful. I recommend using ProSoundGear and I will definitely be a returning customer Thanks!

  Review of 4/4/23, following an experience of 3/20/23 by A A. *

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• 5 / 5

  

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  The workers are friendly, good to have conversations with.

  Review of 4/4/23, following an experience of 4/3/23 by A A. *

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• 5 / 5

  

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  Salesperson was great and it is nice to see so many guitars in stock!

  Review of 4/4/23, following an experience of 3/28/23 by A A. *

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• 5 / 5

  

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  Sales person very helpful, knowledgeable and nice.

  Review of 4/4/23, following an experience of 4/3/23 by A A. *

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• 1 / 5

  

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  I purchased a case for my new Pioneer mixer. I paid the ADVERTISED price. The next day I received an email telling me I needed to pay more because the listing price was incorrect. Really? Is this bait and switch or just false advertising? Either way I would never spend a DIME with this company. Asked for and received my money back. Maybe Pro Sound Gear should consider HONORING THEIR ADVERTISED PRICES! Don't waste your money on companies like this. There are plenty of other reputable and honest sellers out there. I wish I could give them less than one star.

  Review of 4/4/23, following an experience of 3/14/23 by A A. *

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• 4 / 5

  

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  Fast shipping but xlr cables i got are not good.

  Review of 4/4/23, following an experience of 3/2/23 by A A. *

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• 5 / 5

  

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  Very quick and easy and was just what I needed! Provided tracking every step of the way and helped set my mind at ease during delivery!

  Review of 4/4/23, following an experience of 3/18/23 by A A. *

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• 5 / 5

  

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  Great products and services.

  Review of 4/4/23, following an experience of 3/28/23 by A A. *

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• 5 / 5

  

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  Excellent service and responsiveness.

  Review of 4/4/23, following an experience of 3/20/23 by A A. *

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• 5 / 5

  

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  Great store friendly Cody timer service , needs were met staff was great!

  Review of 4/4/23, following an experience of 3/30/23 by A A. *

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• 5 / 5

  

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  Great prices, great communication, happy with my purchase.

  Review of 3/23/23, following an experience of 3/8/23 by A A. *

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• 5 / 5

  

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  Store attendant was really friendly

  Review of 3/23/23, following an experience of 3/13/23 by A A. *

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• 5 / 5

  

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  Excellent store and service, was awesome!

  Review of 3/23/23, following an experience of 3/14/23 by A A. *

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• 5 / 5

  

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  great place! love it.

  Review of 3/23/23, following an experience of 3/14/23 by A A. *

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• 5 / 5

  

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  Very fast service

  Review of 3/23/23, following an experience of 3/5/23 by A A. *

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• 5 / 5

  

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  Just perfect. People are helpful and very kind. Marvelous store.

  Review of 3/23/23, following an experience of 3/13/23 by A A. *

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• 5 / 5

  

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  Large inventory and very friendly, helpful staff.

  Review of 3/23/23, following an experience of 3/10/23 by A A. *

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• 5 / 5

  

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  Good products, fair prices and good attendance.

  Review of 3/23/23, following an experience of 3/10/23 by A A. *

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• 5 / 5

  

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  Fast shipping. Great experience.

  Review of 3/23/23, following an experience of 3/13/23 by A A. *

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• 5 / 5

  

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  Showed up on time, a great price. Will be shopping at Prosound again

  Review of 3/23/23, following an experience of 3/4/23 by A A. *

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• 1 / 5

  

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  I ended up canceling the order. I waited over a month for it and was never even given shipping information. I won't be doing business with them again.

  Review of 3/23/23, following an experience of 1/21/23 by A A. *

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  Answer by prosoundgear.com

  

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  Hello dear customer, please see I am really sorry about that issue, Roland discontinued the TD-17KVX for the TD-KVX2

• 5 / 5

  

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  ProSound Gear's website was easy to use. Pablo Cruz, who manages the chat was very helpful. My gear was shipped very quickly, although UPS was a bit of a pain, delivering my items spread over 3 different days. As for ProSound Gear, I think they are great offering the bundled deals they have and I will not hesitate to buy from them again. ProSound Gear with help from Pablo Cruz was a very nice company to buy from. To me it makes no sense to spend the same amount of money at many of the other venders where you would only get the keyboard, when you can get the keyboard, stand, bench, studio monitors with stands and a sustain pedal at ProSound Gear. That's probably a few hundred dollars worth of gear "for free".

  Review of 3/9/23, following an experience of 2/11/23 by A A. *

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• 5 / 5

  

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  Great. Personable and very helpful.

  Review of 3/9/23, following an experience of 3/1/23 by A A. *

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• 5 / 5

  

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  Site was very easy to use! Had absolutely zero problems. Glad I found what I was looking for and for a better price than GC and SW!!

  Review of 3/9/23, following an experience of 2/21/23 by A A. *

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• 5 / 5

  

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  Everyone was helpful and friendly

  Review of 3/9/23, following an experience of 3/2/23 by A A. *

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• 5 / 5

  

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  Super helpful and knowledgeable!

  Review of 3/9/23, following an experience of 3/7/23 by A A. *

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• 5 / 5

  

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  Salesperson was great and it is nice to see so many guitars in stock!

  Review of 3/9/23, following an experience of 2/23/23 by A A. *

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• 5 / 5

  

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  Great products and services.

  Review of 3/9/23, following an experience of 2/23/23 by A A. *

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• 5 / 5

  

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  Great Staff. Very Helpful.

  Review of 3/9/23, following an experience of 3/2/23 by A A. *

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• 5 / 5

  

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  Sales person very helpful, knowledgeable and nice.

  Review of 3/9/23, following an experience of 3/1/23 by A A. *

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• 5 / 5

  

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  Great. Personable and very helpful.

  Review of 3/9/23, following an experience of 2/27/23 by A A. *

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• 5 / 5

  

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  Excellent

  Review of 3/9/23, following an experience of 2/8/23 by A A. *

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• 5 / 5

  

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  Company handled transaction well

  Review of 3/9/23, following an experience of 2/25/23 by A A. *

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• 5 / 5

  

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  Extremely helpful and honest.

  Review of 3/9/23, following an experience of 2/22/23 by A A. *

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• 5 / 5

  

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  Salesperson was great and it is nice to see so many guitars in stock!

  Review of 3/9/23, following an experience of 2/28/23 by A A. *

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• 5 / 5

  

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  Great products and services.

  Review of 3/9/23, following an experience of 2/27/23 by A A. *

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• 5 / 5

  

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  The sales associates were friendly and knowledgeable. Things got done in a timely manner!

  Review of 3/9/23, following an experience of 2/22/23 by A A. *

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