Customer reviews for prosoundgear.com

Customer reviews

• 5 / 5

  

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  Fast service

  Review of 3/9/23, following an experience of 2/26/23 by A A. *

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• 1 / 5

  

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  I was asked if I want to update my review, so here it goes. I cancelled an order from ProSound Gear within hours of making the transaction. I did so both by phone and email. Despite speaking to a representative that "assured" me a refund and cancellation had taken place, AND the item had not been shipped, a day or so later I got an email for an expected delivery date. Turns out they sent the product anyways. After MANY hours of phone calls and emails, "Pro"Sound Gear tried to assert I hadn't followed their return policies, which I copied and pasted in rebuttal showing I did in fact follow their published policies. After many more aggravating and pointless emails, I contacted the credit card company and reported the incident. It was their involvement that resulted in a refund and return shipping label- which PSG was trying to make me pay. Today, PSG contacted me to discuss the issue (keep in mind this happened in October, 2022), which inspired me to update this review. At the time of my first review, there was no resolution. To be clear, there is nothing professional about "Pro"Sound Gear. They are dismissive, albeit polite, but they had no interest in solving the issue that they created. If it weren't for my credit card company stepping in, I would probably still be fighting this. Based on my experience, they are not truthful and operate with no sense of honor. Rather than owning what they did, they tried to blame me and could not rebut the facts I presented. I have dealt with most of the major online music shops, and I have NEVER seen such incompetence and disregard for customer satisfaction. In fact, they didn't even send me the complete order. The purchase included a guitar case, but when the package came, guess what? NO CASE INCLUDED. In summation, they sent a purchase I cancelled within their stated time limits and methods. They stalled me by stating they did cancel it, but in fact sent it knowing full well I had cancelled, then they threatened to charge me for the return label upon delivery, which was about equal to 1/3 of the total purchase. It was only because the credit service they deal with stepped in that they acquiesced. Very shameful business dealings. I will never deal with them again, and I thank Verified Reviews for allowing me to complete the story. I would definitely steer clear of this vendor. There are so many other reputable businesses to deal with, and your time is more valuable than the aggravation "Pro"Sound Gear creates.

  Review of 3/9/23, following an experience of 10/6/22 by A A. *

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• 5 / 5

  

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  The workers are friendly, good to have conversations with.

  Review of 3/9/23, following an experience of 2/28/23 by A A. *

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• 5 / 5

  

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  Large inventory and very friendly, helpful staff.

  Review of 3/9/23, following an experience of 3/7/23 by A A. *

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• 3 / 5

  

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  I don't think I will rate it just yet because I only received part of the shipment and still waiting but once it gets resolved and get my stuff I will probably go with 5 stars. So we'll see

  Review of 3/9/23, following an experience of 2/21/23 by A A. *

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• 5 / 5

  

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  I received my Apollo interface, lickety-split! And at a great price. Thank you!

  Review of 3/9/23, following an experience of 2/19/23 by A A. *

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• 5 / 5

  

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  Excelente servicio, envío el mismo día de la comprar y buel embalaje en el paquete. Gracias. Los recomiendo al 100%

  Review of 3/9/23, following an experience of 2/20/23 by A A. *

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• 5 / 5

  

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  Perfect

  Review of 3/7/23, following an experience of 12/27/22 by A A. *

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• 5 / 5

  

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  Wonderful service

  Review of 3/7/23, following an experience of 12/30/22 by A A. *

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• 5 / 5

  

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  Richard was awesome at the keyboard section

  Review of 3/7/23, following an experience of 2/21/23 by A A. *

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• 5 / 5

  

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  ....

  Review of 3/7/23, following an experience of 1/3/23 by A A. *

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• 1 / 5

  

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  The customer service was flat out awful. We were clear with the company when we needed the gear by. Explicitly asking if we would receive it by said date. We said we didn’t want the order of that date couldn’t be hit. We’ll long story short they missed the date by a week. Their communication was very poor. They have fine products, but don’t trust them on shipping and customer service.

  Review of 3/7/23, following an experience of 11/30/22 by A A. *

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  Answer by prosoundgear.com

  

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  Hello dear customer, please see I am really sorry about that issue, can you email supervisor@prosoundgear.com in order to help you better.

• 5 / 5

  

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  Got the product I was looking for at a cheaper price than sites I have used in the past. prosoundgear.com is now in my bookmarks

  Review of 3/7/23, following an experience of 2/10/23 by A A. *

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• 5 / 5

  

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  Great price, fast shipping !

  Review of 3/7/23, following an experience of 1/13/23 by A A. *

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• 5 / 5

  

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  Great and fast communication!

  Review of 3/7/23, following an experience of 1/7/23 by A A. *

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• 5 / 5

  

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  Great products and services.

  Review of 3/7/23, following an experience of 2/21/23 by A A. *

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• 5 / 5

  

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  Online support was helpful. Product arrived on time as described.

  Review of 3/7/23, following an experience of 1/11/23 by A A. *

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• 5 / 5

  

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  My gear decided to break down 2 days before my NYE gig, and I had already traveled 5k miles away from home. ProSound not only had the exact equipment I desperately needed, they also shipped it overnight to the city I was in and saved the party! - DJ Northstar

  Review of 2/22/23, following an experience of 12/28/22 by A A. *

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• 5 / 5

  

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  Easy and friendly

  Review of 2/22/23, following an experience of 2/15/23 by A A. *

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• 5 / 5

  

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  Fast delivery and awesome effects pedal. Very easy to use and ProSound made it all happen. One very satisfied customer!!!

  Review of 2/20/23, following an experience of 2/11/23 by A A. *

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• 5 / 5

  

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  Great Staff. Very Helpful.

  Review of 2/9/23, following an experience of 2/8/23 by A A. *

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• 5 / 5

  

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  👍👍 Very professional !!

  Review of 2/9/23, following an experience of 2/8/23 by A A. *

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• 5 / 5

  

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  👍 Very professional !!

  Review of 2/7/23, following an experience of 2/6/23 by A A. *

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• 5 / 5

  

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  super helpful and honest.

  Review of 2/7/23, following an experience of 2/6/23 by A A. *

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• 5 / 5

  

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  Sales person very helpful, knowledgeable and nice.

  Review of 2/5/23, following an experience of 2/3/23 by A A. *

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• 5 / 5

  

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  Great. Personable and very helpful.

  Review of 2/5/23, following an experience of 2/4/23 by A A. *

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• 5 / 5

  

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  Knowledgeable and friendly customer service

  Review of 2/3/23, following an experience of 2/2/22 by A A. *

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• 5 / 5

  

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  A great experience !! Coming back for more !

  Review of 2/3/23, following an experience of 2/2/22 by A A. *

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• 5 / 5

  

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  Great store friendly Cody timer service , needs were met staff was great!

  Review of 2/3/23, following an experience of 2/2/22 by A A. *

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• 5 / 5

  

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  The workers are friendly, good to have conversations with.

  Review of 2/1/23, following an experience of 1/31/23 by A A. *

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• 5 / 5

  

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  Great products and services.

  Review of 2/1/23, following an experience of 1/31/23 by A A. *

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• 5 / 5

  

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  Customer service 5 stars all the way.

  Review of 1/28/23, following an experience of 1/27/23 by A A. *

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• 5 / 5

  

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  Great products and services.

  Review of 1/28/23, following an experience of 1/27/23 by A A. *

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• 5 / 5

  

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  Great amazing.

  Review of 1/24/23, following an experience of 1/10/23 by A A. *

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• 5 / 5

  

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  The workers are friendly, good to have conversations with.

  Review of 1/24/23, following an experience of 1/10/23 by A A. *

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• 5 / 5

  

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  Extremely helpful and honest.

  Review of 1/24/23, following an experience of 1/23/23 by A A. *

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• 5 / 5

  

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  Everyone was helpful and friendly

  Review of 1/24/23, following an experience of 1/13/23 by A A. *

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• 5 / 5

  

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  Very good service.

  Review of 1/24/23, following an experience of 1/18/23 by A A. *

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• 5 / 5

  

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  Great. Personable and very helpful.

  Review of 1/24/23, following an experience of 1/20/23 by A A. *

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• 5 / 5

  

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  knowledgeable, personable, attentive and prompt service. All that I could ask for.

  Review of 1/24/23, following an experience of 1/13/23 by A A. *

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• 5 / 5

  

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  super helpful and honest.

  Review of 1/24/23, following an experience of 1/17/23 by A A. *

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• 5 / 5

  

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  Knowledgeable salesperson who could explain and demonstrate the guitars. Helpful over the phone and when I came in person to the store.

  Review of 1/24/23, following an experience of 1/17/23 by A A. *

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• 5 / 5

  

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  A great experience !! Coming back for more !

  Review of 1/24/23, following an experience of 1/18/23 by A A. *

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• 5 / 5

  

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  The workers are friendly, good to have conversations with.

  Review of 1/24/23, following an experience of 1/11/23 by A A. *

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• 5 / 5

  

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  The salesperson was professional and polite. The customer service was great.

  Review of 1/24/23, following an experience of 1/23/23 by A A. *

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• 5 / 5

  

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  The salesperson was professional and polite. The customer service was great

  Review of 1/24/23, following an experience of 1/18/23 by A A. *

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• 5 / 5

  

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  Sry friendly and professional staff.

  Review of 1/24/23, following an experience of 1/20/23 by A A. *

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• 5 / 5

  

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  clear explanation, fast delivery,

  Review of 1/24/23, following an experience of 1/11/23 by A A. *

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• 5 / 5

  

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  Fast shipping, best costumer service.

  Review of 1/24/23, following an experience of 1/19/23 by A A. *

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• 1 / 5

  

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  Order did not come with amplifier shown in the photo and listed in the item description. Also the last piece of the order still has not arrived.

  Review of 1/24/23, following an experience of 10/8/22 by A A. *

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  Answer by prosoundgear.com

  

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  Hello dear customer, please see I am really sorry about the issue with your order, can you please comunicate with us trough chat service or emailing sales@prosoundgear.com

• 5 / 5

  

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  A great experience !! Coming back for more !

  Review of 1/7/23, following an experience of 1/6/23 by A A. *

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• 5 / 5

  

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  Customer service 5 stars all the way. Fast delivery.

  Review of 1/7/23, following an experience of 1/6/23 by A A. *

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• 5 / 5

  

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  clear explanation, fast delivery,

  Review of 1/5/23, following an experience of 1/4/23 by A A. *

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• 5 / 5

  

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  Salesperson was great and it is nice to see so many guitars in stock!

  Review of 1/5/23, following an experience of 1/4/23 by A A. *

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• 5 / 5

  

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  Friendly and knowledgeable staff

  Review of 1/5/23, following an experience of 1/4/22 by A A. *

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• 5 / 5

  

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  Customer service 5 stars all the way.it was quick and easy

  Review of 12/29/22, following an experience of 12/28/22 by A A. *

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• 5 / 5

  

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  Great. Personable and very helpful.

  Review of 12/29/22, following an experience of 12/28/22 by A A. *

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• 5 / 5

  

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  Friendly and knowledgeable staff.clear explanation, fast delivery,

  Review of 12/29/22, following an experience of 12/28/22 by A A. *

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• 5 / 5

  

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  Great price and quick delivery.

  Review of 12/24/22, following an experience of 10/13/22 by A A. *

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• 5 / 5

  

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  friendly and professional staff.

  Review of 12/23/22, following an experience of 12/22/22 by A A. *

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• 5 / 5

  

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  Great. Personable and very helpful.

  Review of 12/23/22, following an experience of 12/22/22 by A A. *

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• 5 / 5

  

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  Customer service 5 stars all the way.

  Review of 12/23/22, following an experience of 12/22/22 by A A. *

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• 5 / 5

  

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  it was quick and easy

  Review of 12/22/22, following an experience of 12/21/22 by A A. *

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• 5 / 5

  

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  Friendly and knowledgeable staff

  Review of 12/21/22, following an experience of 12/9/22 by A A. *

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• 5 / 5

  

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  Salesperson was great and it is nice to see so many guitars in stock!

  Review of 12/21/22, following an experience of 12/19/22 by A A. *

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• 5 / 5

  

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  Very professional !!

  Review of 12/21/22, following an experience of 12/20/22 by A A. *

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• 5 / 5

  

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  Sales person very helpful, knowledgeable and nice.

  Review of 12/21/22, following an experience of 12/19/22 by A A. *

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• 5 / 5

  

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  Awesome prompt customer service. Easy. Highly recommend.

  Review of 12/21/22, following an experience of 11/27/22 by A A. *

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• 5 / 5

  

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  Everyone was helpful and friendly

  Review of 12/21/22, following an experience of 12/12/22 by A A. *

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• 5 / 5

  

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  knowledgeable, personable, attentive and prompt service. All that I could ask for.

  Review of 12/21/22, following an experience of 12/12/22 by A A. *

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• 5 / 5

  

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  Customer service 5 stars all the way.

  Review of 12/21/22, following an experience of 12/8/22 by A A. *

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• 5 / 5

  

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  Salesperson was great and it is nice to see so many guitars in stock!

  Review of 12/21/22, following an experience of 12/16/22 by A A. *

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• 5 / 5

  

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  Customer service 5 stars all the way.

  Review of 12/21/22, following an experience of 12/16/22 by A A. *

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• 5 / 5

  

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  knowledgeable, personable, attentive and prompt service. All that I could ask for.

  Review of 12/21/22, following an experience of 12/7/22 by A A. *

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• 5 / 5

  

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  Extremely helpful and honest.

  Review of 12/21/22, following an experience of 12/9/22 by A A. *

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• 5 / 5

  

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  Amazing service

  Review of 12/21/22, following an experience of 12/20/22 by A A. *

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• 5 / 5

  

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  Customer service 5 stars all the way.

  Review of 12/21/22, following an experience of 12/7/22 by A A. *

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• 2 / 5

  

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  Website showed PA1000 was in stock, called to confirm and they said definitely in stock. Ordered, paid and called to check when it will ship, they said after payment clears. Got an email the next day was told they don't have it in stock and was on back order. Next day I get a tracking number, said it shipped, day after I got an email that said item was damaged and had to wait til after the new Year. They have it, they dodn't have it, again they have it and again they don't have it. I had to cancel the order no clue if I would ever get this keyboard and didn't like the games they played.

  Review of 12/19/22, following an experience of 11/26/22 by A A. *

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  Answer by prosoundgear.com

  

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  Hello dear customer, please see I ll have a look into this

• 5 / 5

  

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  very good reliable service and arrived very quickly

  Review of 12/19/22, following an experience of 11/22/22 by A A. *

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• 1 / 5

  

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  When i checked on your website the item showed in stoke that’s why i purchased it, Till now i did’t receive any item.. I would say its s very bad experience for me

  Review of 12/19/22, following an experience of 11/16/22 by A A. *

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  Answer by prosoundgear.com

  

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  Hello dear customer, please see I am really sorry about that issue, can you email supervisor@prosoundgear.com in order to help you better.

• 5 / 5

  

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  Great amazing

  Review of 12/19/22, following an experience of 12/5/22 by A A. *

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• 5 / 5

  

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  knowledgeable, personable, attentive and prompt service. All that I could ask for.

  Review of 12/19/22, following an experience of 12/5/22 by A A. *

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• 5 / 5

  

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  Very good, great service. I would recommend.

  Review of 12/19/22, following an experience of 11/24/22 by A A. *

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• 5 / 5

  

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  The workers are friendly, good to have conversations with.

  Review of 12/13/22, following an experience of 11/28/22 by A A. *

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• 2 / 5

  

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  I ordered a kit that included a keyboard, pedal, stand, bench and headphones. I never got the bench or headphones. They did finally refund that portion but trying to communicate with them on the missing parts of the order was hell. I wont recommend them to anyone.

  Review of 12/13/22, following an experience of 10/22/22 by A A. *

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• 5 / 5

  

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  it was quick and easy

  Review of 12/13/22, following an experience of 11/29/22 by A A. *

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• 5 / 5

  

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  super helpful and honest.

  Review of 12/13/22, following an experience of 11/29/22 by A A. *

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• 5 / 5

  

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  It’s hard to write. A review when everything was perfect. Speechless

  Review of 12/13/22, following an experience of 11/27/22 by A A. *

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• 5 / 5

  

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  Excellent !! coming for more.

  Review of 12/13/22, following an experience of 12/2/22 by A A. *

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• 5 / 5

  

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  Very good service

  Review of 12/13/22, following an experience of 12/1/22 by A A. *

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• 5 / 5

  

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  Very good service. Fast shipping

  Review of 12/13/22, following an experience of 12/2/22 by A A. *

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• 5 / 5

  

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  Fast response online chat when we had questions and then later needed help with an order - great customer service you can count on! Thx

  Review of 12/13/22, following an experience of 10/11/22 by A A. *

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• 5 / 5

  

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  The website is easy to navigate, and the online support was fantastic!

  Review of 12/13/22, following an experience of 10/26/22 by A A. *

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• 5 / 5

  

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  Great Staff. Very Helpful.

  Review of 12/13/22, following an experience of 12/1/22 by A A. *

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• 5 / 5

  

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  Friendly and knowledgeable staff

  Review of 12/13/22, following an experience of 11/28/22 by A A. *

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• 5 / 5

  

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  yepp

  Review of 12/12/22, following an experience of 11/3/22 by A A. *

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• 1 / 5

  

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  Bought a package deal from this company, but I never got all the items. The two fog machines were never deliveredtome. .

  Review of 12/12/22, following an experience of 10/10/22 by A A. *

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  Answer by prosoundgear.com

  

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  Hello dear customer, please see I ll have a look into this

• 5 / 5

  

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  Purchase went smooth and product was shipped quickly.

  Review of 12/12/22, following an experience of 11/6/22 by A A. *

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• 5 / 5

  

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  Fast shipping and most items in stock. Great customer service.

  Review of 12/2/22, following an experience of 11/9/22 by A A. *

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• 5 / 5

  

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  Customer service 5 stars all the way.

  Review of 12/2/22, following an experience of 11/23/22 by A A. *

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