Customer reviews for prosoundgear.com

Customer reviews

• 5 / 5

  

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  Is a great place to find wherever you're looking for, best quality and kind service!

  Review of 12/9/23, following an experience of 12/8/23 by A A. *

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• 5 / 5

  

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  Very good ordering process

  Review of 12/8/23, following an experience of 11/30/23 by A A. *

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• 5 / 5

  

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  My visit was fine. Your sales person in the drums department was very helpful.

  Review of 12/7/23, following an experience of 12/6/23 by A A. *

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• 5 / 5

  

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  The workers are friendly, good to have conversations with.

  Review of 12/7/23, following an experience of 12/6/23 by A A. *

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• 3 / 5

  

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  Despite fast shipping, I only received 2 of the 3 items I ordered, so I will leave an average rating. Despite contacting customer service and emailing three individuals listed on their website, I have not received a response to my original inquiry. I visited their fulfillment center and spoke with Alex, who provided exceptional customer service. He explained only two out of the three items were in stock when I placed the order; the third item would arrive this week and be mailed to me. Were that stated in my order confirmation or as a response to my inquiry, I’d have no issues. Your prices and speedy delivery are excellent, but lack communication. Also, if the item is not in stock, please advertise it as “the item is on back-order; we will receive the Item on such date.” Please don’t forget to ship me my product. Thanks!

  Review of 12/6/23, following an experience of 12/1/23 by A A. *

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• 5 / 5

  

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  Great. Personable and very helpful.

  Review of 12/5/23, following an experience of 12/4/23 by A A. *

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• 5 / 5

  

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  My visit was fine. Your sales person in the drums department was very helpful.

  Review of 12/5/23, following an experience of 12/4/23 by A A. *

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• 5 / 5

  

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  Always good to know I can get a great deal on great guitars..

  Review of 12/4/23, following an experience of 11/20/23 by A A. *

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• 5 / 5

  

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  knowledgeable, personable, attentive and prompt service. All that I could ask for.

  Review of 12/4/23, following an experience of 11/20/23 by A A. *

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• 5 / 5

  

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  Great price and delivered on time.

  Review of 12/4/23, following an experience of 11/2/23 by A A. *

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• 3 / 5

  

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  I tried to get next day shipping to get the GP-200 for a gig but the rep didn’t get back to me with details on how to do it or how much it would cost for two days so I ordered it with standard shipping shipping (web site did not have an option for next day shipping like Sweetwater who did not offer the GP-200) - the rep who answered my call said I would receive it that day (the day of the gig, 3days after ordering) and UPS said there was a “sortation error” (sorting?!?!) and my shipment would be delayed … the gig(s) have come and gone and it is day Six and I hope to receive it soon…

  Review of 12/4/23, following an experience of 11/27/23 by A A. *

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• 5 / 5

  

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  Musician’s heaven!

  Review of 12/4/23, following an experience of 11/22/23 by A A. *

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• 5 / 5

  

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  knowledgeable, personable, attentive and prompt service. All that I could ask for.

  Review of 12/4/23, following an experience of 11/27/23 by A A. *

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• 5 / 5

  

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  The salesperson was professional and polite. The customer service was great.

  Review of 12/4/23, following an experience of 11/30/23 by A A. *

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• 5 / 5

  

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  We received our gear quickly and with good service.

  Review of 12/4/23, following an experience of 11/18/23 by A A. *

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• 1 / 5

  

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  Received the equipment and whiled testing for the program noticed the Main out puts are not working. Not sure how to handle our event as most of the local rental stores are closed. Need a replacement or full refund.

  Review of 12/4/23, following an experience of 11/11/23 by A A. *

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  Answer by prosoundgear.com

  

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  Hello Kamalakar, I am really sorry about this issue, in order to exchange the product ASAP please email supervisor@prosoundgear.com

• 5 / 5

  

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  knowledgeable, personable, attentive and prompt service. All that I could ask for.

  Review of 12/4/23, following an experience of 11/22/23 by A A. *

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• 5 / 5

  

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  Sry friendly and professional staff.

  Review of 12/4/23, following an experience of 11/30/23 by A A. *

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• 5 / 5

  

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  Knowledgeable and friendly customer service

  Review of 12/4/23, following an experience of 11/27/23 by A A. *

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• 5 / 5

  

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  Gear was shipped quickly and arrived in basically new condition, even for an open box. Still had plastic wrap on it!

  Review of 12/4/23, following an experience of 11/28/23 by A A. *

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• 5 / 5

  

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  Great staff answered all questions about product, shipping, etc. quick shipping and good prices.

  Review of 12/4/23, following an experience of 11/8/23 by A A. *

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• 5 / 5

  

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  Everyone was helpful and friendly

  Review of 11/27/23, following an experience of 11/14/23 by A A. *

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• 5 / 5

  

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  Store attendant was really friendly

  Review of 11/27/23, following an experience of 11/14/23 by A A. *

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• 5 / 5

  

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  Just perfect. People are helpful and very kind. Marvelous store.

  Review of 11/27/23, following an experience of 11/14/23 by A A. *

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• 1 / 5

  

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  I received Pro DG i603a Professional Battery-Powered System with Bluetooth speaker,speaker did not operate up to par,installed microphone adjusted eq,mic generated feedback to speaker,which them cut off and would not turn back on. I then plugged into the wall and it finally came back on.2 leds generating battery power did not illuminate. I then sent email requesting info to return the speaker,upon which there was a misunderstanding which then had to clarify that I need a return label to send it back,after sending multiple emails with descriptions along with pics along with phone calls my request has yet to be granted. I will give another day,then take a different approach I was looking to just return and purchase a proven reputable brand of speaker from them,but at this point I just want to return and get a refund. I will be taking my business elsewhere,that’s just life,sometimes things do not work out,I’m sure they have great reviews,but not a good experience in my situation. I would rather pay more money for a better experience than deal with drama to save a few dollars.

  Review of 11/27/23, following an experience of 11/7/23 by A A. *

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  Answer by prosoundgear.com

  

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  Hello dear customer, please see I am really sorry about that isse, someone from our team will be comunicating with you soon.

  Answer by A A

  

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  Thank you for responding but I have been waiting to hear from someone by a simple email the last 3 days and have yet to even receive a response to even start the process of rectifying the issue.

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• 5 / 5

  

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  Is a great place to find wherever you're looking for, best quality and kind service!

  Review of 11/10/23, following an experience of 11/9/23 by A A. *

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• 5 / 5

  

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  Excelent customer service

  Review of 11/10/23, following an experience of 11/9/23 by A A. *

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• 5 / 5

  

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  Everyone was helpful and friendly

  Review of 11/8/23, following an experience of 11/7/23 by A A. *

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• 5 / 5

  

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  Always good to know I can get a great deal on great guitars

  Review of 11/8/23, following an experience of 11/7/23 by A A. *

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• 5 / 5

  

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  knowledgeable, personable, attentive and prompt service. All that I could ask for.

  Review of 11/7/23, following an experience of 11/6/23 by A A. *

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• 5 / 5

  

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  Great Staff. Very Helpful.

  Review of 11/7/23, following an experience of 11/6/23 by A A. *

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• 5 / 5

  

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  Best price and free and quick shipping

  Review of 11/4/23, following an experience of 10/28/23 by A A. *

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• 5 / 5

  

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  Very professional !!

  Review of 11/3/23, following an experience of 11/2/23 by A A. *

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• 5 / 5

  

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  knowledgeable, personable, attentive and prompt service. All that I could ask for.

  Review of 11/3/23, following an experience of 11/2/23 by A A. *

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• 5 / 5

  

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  Sales person very helpful, knowledgeable and nice.

  Review of 11/2/23, following an experience of 11/1/23 by A A. *

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• 5 / 5

  

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  Great Staff. Very Helpful.

  Review of 11/2/23, following an experience of 11/1/23 by A A. *

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• 5 / 5

  

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  A great experience !! Coming back for more !

  Review of 10/31/23, following an experience of 10/30/23 by A A. *

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• 5 / 5

  

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  Great. Personable and very helpful.

  Review of 10/31/23, following an experience of 10/30/23 by A A. *

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• 5 / 5

  

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  Ordered a great keyboard the Roland GAIA SH-01 Virtual Analog Synthesizer, everywhere i looked all i could find was used but they had it new, it was new/old stock. i got it in a few days and it was just as described.

  Review of 10/29/23, following an experience of 10/23/23 by A A. *

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• 5 / 5

  

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  This site is awesome! I ordered 2 EV Evolve 50s (for a great price) on a Saturday evening and they were delivered Wednesday afternoon... I would recommend this site to my fellow DJs and Musicians.

  Review of 10/29/23, following an experience of 10/21/23 by A A. *

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• 5 / 5

  

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  Knowledgeable and friendly customer service

  Review of 10/28/23, following an experience of 10/27/23 by A A. *

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• 5 / 5

  

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  Sry friendly and professional staff.

  Review of 10/28/23, following an experience of 10/27/23 by A A. *

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• 5 / 5

  

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  Always good to know I can get a great deal on great guitars..

  Review of 10/27/23, following an experience of 10/26/23 by A A. *

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• 5 / 5

  

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  The way you treat the clients is kind.

  Review of 10/27/23, following an experience of 10/26/23 by A A. *

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• 5 / 5

  

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  The way you treat the clients is kind.

  Review of 10/26/23, following an experience of 10/17/23 by A A. *

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• 5 / 5

  

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  Super helpful and knowledgeable!

  Review of 10/26/23, following an experience of 10/16/23 by A A. *

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• 2 / 5

  

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  Delivery was prompt on my lighting kit, however I did not receive my order complete. The lighting board was on back order, but I wasn't notified or made aware of at all. It wasn't until I reached out that I was told the lighting board was on back order. Still waiting.

  Review of 10/26/23, following an experience of 9/14/23 by A A. *

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  Answer by prosoundgear.com

  

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  Hello dear customer, please see I am really sorry about that issue

  Answer by A A

  

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  What is the status of my order?

  Answer by prosoundgear.com

  

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  Looks like shipped and delivered under tracking number 1Z9AY059A891798962 UPS

  Answer by A A

  

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  It seems you didn’t read my full review. My order was delivered, but my lighting board was missing in the order. When I contacted customer service, they told me the board is on back order and that’s why it wasn’t included. They said I would be notified when the board was back in stock. This was 1 month ago and I haven’t heard anything since.

  Answer by prosoundgear.com

  

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  Got it, I am sorry, it should be shipped by Friday or Monday

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• 5 / 5

  

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  Great. Personable and very helpful.

  Review of 10/26/23, following an experience of 10/11/23 by A A. *

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• 5 / 5

  

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  Super helpful and knowledgeable!

  Review of 10/26/23, following an experience of 10/12/23 by A A. *

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• 5 / 5

  

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  Friendly and knowledgeable staff

  Review of 10/26/23, following an experience of 10/20/23 by A A. *

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• 5 / 5

  

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  Thank you I am very happy

  Review of 10/26/23, following an experience of 10/14/23 by A A. *

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• 5 / 5

  

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  Musicians’ heaven!

  Review of 10/26/23, following an experience of 10/17/23 by A A. *

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• 5 / 5

  

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  Sales person very helpful, knowledgeable and nice.

  Review of 10/26/23, following an experience of 10/12/23 by A A. *

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• 5 / 5

  

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  Great customer service. Smooth transaction as always. A experience.

  Review of 10/26/23, following an experience of 10/13/23 by A A. *

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• 5 / 5

  

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  Extremely helpful and honest.

  Review of 10/26/23, following an experience of 10/24/23 by A A. *

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• 3 / 5

  

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  3 Stars is probably better than I should rate it but everything was good, price, delivery ease of everything until I opened the box. I got the wrong color guitar. One of the reasons I ordered the one I did was because of the Cherry Sunburst color. The guitar I got is Amber, still a nice-looking guitar and it's solid, I played it acoustically and it's everything an American made Lakland should be. but I can't play it now because I'm waiting on ProSound to tell me my next move...very disappointing!

  Review of 10/26/23, following an experience of 10/16/23 by A A. *

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• 5 / 5

  

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  Musicians’ heaven!

  Review of 10/26/23, following an experience of 10/25/23 by A A. *

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• 5 / 5

  

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  My visit was fine. Your sales person was very helpful.

  Review of 10/26/23, following an experience of 10/11/23 by A A. *

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• 5 / 5

  

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  Great Service!

  Review of 10/26/23, following an experience of 10/25/23 by A A. *

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• 5 / 5

  

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  Great customer service. Smooth transaction as always. A experience.

  Review of 10/26/23, following an experience of 10/18/23 by A A. *

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• 5 / 5

  

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  The sales associates were friendly and knowledgeable. Things got done in a timely manner!

  Review of 10/26/23, following an experience of 10/23/23 by A A. *

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• 5 / 5

  

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  A great experience !! Coming back for more !

  Review of 10/26/23, following an experience of 10/24/23 by A A. *

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• 5 / 5

  

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  Everyone was helpful and friendly

  Review of 10/26/23, following an experience of 10/13/23 by A A. *

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• 5 / 5

  

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  Great. Personable and very helpful.

  Review of 10/26/23, following an experience of 10/18/23 by A A. *

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• 5 / 5

  

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  clear explanation, fast delivery,

  Review of 10/26/23, following an experience of 10/23/23 by A A. *

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• 5 / 5

  

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  My visit was fine. Your sales person in the drums department was very helpful.

  Review of 10/26/23, following an experience of 10/20/23 by A A. *

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• 5 / 5

  

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  Large inventory and very friendly, helpful staff.

  Review of 10/26/23, following an experience of 10/13/23 by A A. *

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• 5 / 5

  

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  Excellent fast service. Shipped two hours after I ordered it!

  Review of 10/11/23, following an experience of 10/6/23 by A A. *

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• 5 / 5

  

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  it was quick and easy

  Review of 10/10/23, following an experience of 10/9/23 by A A. *

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• 5 / 5

  

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  Great amazing

  Review of 10/8/23, following an experience of 10/3/23 by A A. *

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• 5 / 5

  

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  Extremely helpful and honest.

  Review of 10/8/23, following an experience of 9/25/23 by A A. *

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• 3 / 5

  

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  My item was out of stock. I was not informed of this. I had to call prosoundgear for that info. Ultimately I received my order and it was delivered in good condition. I was really worried that I had been scammed because of the lack of info I received initially.

  Review of 10/8/23, following an experience of 9/2/23 by A A. *

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• 5 / 5

  

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  A great experience !! Coming back for more !

  Review of 10/8/23, following an experience of 9/27/23 by A A. *

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• 5 / 5

  

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  The workers are friendly, good to have conversations with.

  Review of 10/8/23, following an experience of 10/3/23 by A A. *

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• 5 / 5

  

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  Great service

  Review of 10/8/23, following an experience of 9/28/23 by A A. *

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• 5 / 5

  

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  A great experience !! Coming back for more !

  Review of 10/8/23, following an experience of 9/26/23 by A A. *

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• 5 / 5

  

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  The workers are friendly, good to have conversations with.

  Review of 10/8/23, following an experience of 9/28/23 by A A. *

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• 5 / 5

  

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  Best price and quick shipment! Someone who didn’t want me to open it easily packaged it up, though. Haha But solid packaging, nonetheless!

  Review of 10/8/23, following an experience of 9/19/23 by A A. *

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• 1 / 5

  

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  I was given the wrong bass. Completely different colorway and edition of the bass I ordered.

  Review of 10/8/23, following an experience of 9/15/23 by A A. *

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  Answer by prosoundgear.com

  

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  Hello dear customer, please see I am really sorry about that issue.

  Answer by A A

  

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  Are you guys going to do anything about it?

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• 5 / 5

  

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  it was quick and easy

  Review of 10/8/23, following an experience of 10/2/23 by A A. *

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• 5 / 5

  

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  Customer service 5 stars all the way.

  Review of 10/8/23, following an experience of 10/2/23 by A A. *

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• 5 / 5

  

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  The sales associates were friendly and knowledgeable. Things got done in a timely manner!

  Review of 10/8/23, following an experience of 9/27/23 by A A. *

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• 5 / 5

  

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  I bought a Korg pa700 synthesizer at a very good price, it’s very cool. It was sent to me very quickly. I am very pleased thank you.

  Review of 10/8/23, following an experience of 9/11/23 by A A. *

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• 5 / 5

  

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  Good products, fair prices and good attendance.

  Review of 9/23/23, following an experience of 9/22/23 by A A. *

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• 5 / 5

  

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  The sales associates were friendly and knowledgeable. Things got done in a timely manner!

  Review of 9/23/23, following an experience of 9/22/23 by A A. *

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• 5 / 5

  

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  Everything went very well with this order except the speaker stands which was shipped separately from the rest of the. When it eventually arrived the box was damaged and one of the poles was missing. I'm currently trying to find a replacement pole but not having any luck. James the sales rep was excellent and was a huge help.

  Review of 9/23/23, following an experience of 9/12/23 by A A. *

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• 5 / 5

  

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  Great customer service and fast delivery!

  Review of 9/23/23, following an experience of 9/15/23 by A A. *

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• 5 / 5

  

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  Everyone was helpful and friendly

  Review of 9/22/23, following an experience of 9/23/23 by A A. *

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• 5 / 5

  

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  Large inventory and very friendly, helpful staff.

  Review of 9/22/23, following an experience of 9/21/23 by A A. *

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• 5 / 5

  

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  Musician’s heaven!

  Review of 9/21/23, following an experience of 9/20/23 by A A. *

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• 5 / 5

  

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  Everyone was helpful and friendly

  Review of 9/21/23, following an experience of 9/20/23 by A A. *

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• 5 / 5

  

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  You are good. Fast shipping. Thanks a lot.

  Review of 9/21/23, following an experience of 9/13/23 by A A. *

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• 5 / 5

  

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  Always good to know I can get a great deal on great guitars..

  Review of 9/20/23, following an experience of 9/19/23 by A A. *

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• 5 / 5

  

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  The way you treat the clients is kind.

  Review of 9/20/23, following an experience of 9/19/23 by A A. *

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• 5 / 5

  

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  Large inventory and very friendly, helpful staff.

  Review of 9/19/23, following an experience of 9/18/23 by A A. *

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• 5 / 5

  

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  Good products, fair prices and good attendance.

  Review of 9/19/23, following an experience of 9/18/23 by A A. *

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• 5 / 5

  

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  I am a regular person who ordered from prosoundgear and loved how fast the order came and for by far the best price available. Thank you!

  Review of 9/16/23, following an experience of 9/9/23 by A A. *

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• 5 / 5

  

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  Very good service, thank you.

  Review of 9/16/23, following an experience of 9/4/23 by A A. *

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• 5 / 5

  

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  Good job thank you

  Review of 9/16/23, following an experience of 9/9/23 by A A. *

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• 5 / 5

  

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  It was a friendly reception. Most importantly, they're patient and try to meet your needs. I definitely recommend.

  Review of 9/14/23, following an experience of 9/13/23 by A A. *

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