Customer reviews for pettable.com

5 / 5

Calculated from 637 reviews obtained over the last 12 months

3297 reviews since 12/01/2021

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The overall experience with pettable.com is highly positive, with many praising the prompt and friendly service. Kya Miller, in particular, is commended for her professionalism, kindness, and thorough support during the ESA letter process, making it smooth and stress-free.

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  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
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Information pettable.com

  • Company

    Pettable

  • Description

    We know first-hand the healing benefit of having an emotional support animal. That's why we launched Pettable – to connect individuals like you with certified mental health professionals in your state who are qualified to prescribe ESA Letters for housing and travel. Our service is compliant with federal and state laws. You get peace of mind knowing we've done our due diligence to be able to offer you this service today.

  • Address

    2810 N Church St, Suite 67131 19802 Wilmington

  • Website

    https://pettable.com

  • Category

    Animals

Contact Pettable

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icon sparkle Review Summary

The overall experience with pettable.com is highly positive, with many praising the prompt and friendly service. Kya Miller, in particular, is commended for her professionalism, kindness, and thorough support during the ESA letter process, making it smooth and stress-free.

This summary is AI-Generated
  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
Was it helpful? Yes No

Customer reviews

  • 5 / 5
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    I’d give you guys a 5 stars because you guys made it easy for me to speak with someone and get a letter quickly.

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  • 5 / 5
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    You guys definitely saved me and made my life so much better.

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  • 5 / 5
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    The process was fast and smooth and I used it to waive apartment fees in California. No issues.

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  • 5 / 5
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    Very quick and efficient and the letter worked!

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  • 5 / 5
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    I would rate my experience a 5/5. Working with Pettable was quick, legitimate, and made me feel validated. I was moving states after a quick transition, so I didn't have the opportunity to establish care in my new location. The thought of moving was so stressful, and I knew based on my past experience that my pets could help me with the transition, so I looked into Pettable to help bridge that gap until I can set up my healthcare team in my new location. The therapist I was matched with was very professional and caring, and I felt like she actually understood me. Working with her was just like with any other therapist I've worked with in the past through my health insurance. I appreciate Pettable for providing the opportunity for my pets to support me as I transitioned to a new state and a new mental healthcare provider.

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  • 5 / 5
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    it was very easy to understand the process and I didn't need to wait long.

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  • 5 / 5
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    I had a great experience with Pettable! Everyone was very considerate and the process was very quick and smooth!

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  • 5 / 5
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    I would rate you guys a 5! Your team was so helpful in the process and I had no problems with any part of the process! Odie is now serving as an ESA animal and I couldn’t be happier.

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  • 5 / 5
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    I would rate my experience with Pettable, as a 5! They are friendly, kind, and very diligent in completing tasks! The follow-up has been wonderful and I am so grateful to be able to take my cats with me as I move on to a new stage of my life.

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  • 5 / 5
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    We had a 5 star experience with Pettable! Our case was handled quickly and efficiently, scheduling the consult was easy and we had our ESA letter the same day. We would definitely recommend Pettable to other pet parents, and would use them again in the future. Here's a picture of my ESA, Ladybird. She's the goodest girl!

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  • 5 / 5
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    I would rate Pettable 5 stars. I give them this rating because they are fast and easy to use. Not only did I receive my letter very promptly, I didn’t have to surrender my cat or put him up for adoption.

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  • 5 / 5
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    It was very quick and efficient.

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  • 5 / 5
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    I rate Pettable a 5 because of the swift and professional service that was provided for me and my dog, Mila. I was able to be approved for my apartment rental with no issues with the ESA letter. When I go traveling and stay at airbnbs/ hotels, I was able to be admitted with Mila as well with no problems as well. There are a lot of scams out there for this so I appreciate the honest and no-frills service that pettable provides.

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  • 5 / 5
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    5 starts you guys were very willing to help and accommodate my needs for my dog

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  • 5 / 5
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    I would give pettable 5 out of 5 stars. The experience was fast and simple, i will always recommend Pettable to my friends who needs the same services.

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  • 5 / 5
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    I love potable! Everyone did an amazing job!

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  • 5 / 5
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    I had been trying to find a mental health professional for months, but they either were not accepting new clients, or were private-pay only and did not accept health insurance. I was extremely frustrated. After speaking with my primary care physician about my need for a PSA, I decided to contact Pettable. Communication with the Pettable staff was efficient and very responsive. The mental health professional that I was matched with did a full evaluation of my needs and listened to the steps my primary care physician had already taken before providing me with the letter I needed for my service animal. We even discussed the training I had already completed with my service dog, and the continued training that would be needed throughout her life. I received the letter/documentation requested from my Pettable provider within 24 hours of my appointment, which was appreciated greatly.

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  • 5 / 5
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    Definitely a 5

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  • 5 / 5
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    I would rate the service 5 stars because my case manager was very thorough and timely.

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  • 5 / 5
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    I had just started a new job and moved into a new apartment at my dream location, only to realize that I needed an ESA letter. I was in the process of searching for a new therapist as well, but I wouldn’t have gotten an ESA letter in time for me to move in. Pettable helped make the process so smooth, and the therapist I was assigned to was great! Plus, my dog Kona loves it here. Thank you Pettable for helping me with my with my huge life transition

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  • 5 / 5
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    "The therapist I was paired with was wonderful. I could not have been happier with my experience. She was helpful in ways that went beyond my need for an ESA. She was encouraging and helpful and I am more than happy with my experience, I am grateful. "

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  • 5 / 5
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    I’d like to say we are very much appreciate Pettable! And I would rate Pettable 5 starts!

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  • 5 / 5
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    People often underestimate how great of an impact animals have on our mental health and wellbeing. When I began a search for a new home, I wanted to ensure that my cat would be protected with all of the rights she deserves as being my ESA. As I was between therapists and had recent changes in insurance, I didn’t know where to start in this process, but was recommended to look at Pettable. Best decision I could have made in this regard. They connect you with all of the information you need to make sure your pet qualifies for ESA status and help you set up an appointment with a therapist who will talk with you and, again, ensure that an ESA recommendation is appropriate and you/your pet qualify. During my consultation I felt immediately comfortable in explaining my medical and mental health history and discussing my cat’s role in my wellbeing.For any of my friends who do not currently have a therapist you can get a recommendation from… I definitely would recommend Pettable. There is such peace of mind in the ease of the process and knowing there is a hotline that can be called if me or my landlord ever have any questions.

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  • 5 / 5
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    5 stars because of rhe simplicity of the process

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  • 5 / 5
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    Very prompt and kind service

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  • 5 / 5
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    My experience with Pettable was excellent. I give it a 5 star rating because of how personable and friendly everyone I was in contact with was. They made the experience perfectly understandable and efficient. My dog Astro and I are very grateful for the time they spent helping get him approved as my ESA!

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  • 5 / 5
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    I would rate Pettable 5 stars! The process was super simple and quick. I reached out to start the process and Sophie, my dog, was ESA certified within 2 days! It enabled Sophie to officially hold the title of emotional support animal, which she’s always been for me, and made moving away from a bad situation for us less stressful since breed restrictions and per deposits weren’t a factor. I also loved being able to speak with someone local who was able to recommend local assistance options for me. I can’t thank everyone at Pettable enough for helping me. You guys helped support me in a time when I felt alone.

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  • 5 / 5
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    I had a very nice experience, the Dr i was assigned to was very curteous and professional, I will be moving soon and they want to send paperwork to the Dr for verification i hope thats okay.This will be my first experience on how my certificate helped me.

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  • 5 / 5
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    I would rate pettable 5 stars. The consultation was fast and my assigned therapist was very understanding and easy to talk to. I was able to speak to her within the week and she was able to send me my ESA letter the next day. It was a very clear and simple process!

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  • 5 / 5
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    5 stars! Communication was prompt and exceeded my expectations. I was able to speak with a therapist in the same day and received my letter in under 24 hours. I had a very comforting, helpful, and stress-free consultation. I would definitely recommend Pettable!

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  • 5 / 5
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    I would give this company five stars. They were quick and time efficient and my apartment complex accepted the letters! I was able to get all there of my cats ESA certified within a couple days!

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  • 5 / 5
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    I definitely give Pettable 5 stars!! Whitney was so great and easy to talk to. I appreciate the fast courteous service. Thank you guys for being there and doing what you do!!

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  • 5 / 5
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    I would definitely rate a 5!!!! They process was super smooth and extremely fast! Everyone at Pettable has gone Above and beyond to ensure I was supported throughout this process. My phone appointment with my therapist was quick and I got my letter short after. My landlords had no issue accepting my letter and I’ll forever recommend this to everyone needing a support baby in their lives!

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  • 5 / 5
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    I would rate Pettable 5 out of 5 stars! It was a very quick and easy process and I thank them so much for helping me get my dogs registered as ESA’s.

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  • 5 / 5
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    I would definitely rate a 5!!!!

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  • 5 / 5
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    My experience was WONDERFUL. I got a quick appointment and was approved so fast. After being approved I received my letter almost instantly. It’s well worth the money and time to use Pettable!

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  • 5 / 5
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    I would rate your service 5 stars! Even in CA where I live, I was able to receive a temporary housing letter while I waited the one month for my official one, and my therapist I spoke to was great. She was able to talk through my anxiety issues that I had been diagnosed with and explain the benefit of having my pup registered as an ESA. The whole process was efficient and totally worth it, I would 100% recommend Pettable every time!

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  • 5 / 5
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    We rate you guys 5/5! Thank you so

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  • 5 / 5
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    "I would honestly give 5/5 for Pettable, and will recommend it to anyone who needs to get an ESA letter. The fact that you guys have a fully refundable policy really made me trust the ESA letter you provide. Also, the therapist I spoke with was really nice, and the process was very short and sweet. I did not have any issue with using my ESA letter to register my dog as an ESA at my apartments. Recommend 100%! "

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  • 5 / 5
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    Absolutely amazing. I had so much anxiety about it &it ended up just being a breeze.

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  • 5 / 5
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    I rate Pettable as 5 out of 5 stars. I live in an area where mental health care is very scarce and hard to get started with. Every therapist I called had a waitlist of several months, and it would take a while to actually secure a letter through them. Pettable was my light at the end of the tunnel. When I felt like no one could understand my needs, the people and Pettable were there to prove otherwise. Thanks to their services, I’m able to stay with my beloved little Doja, who helps immensely with the anxiety I suffer every day.

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  • 5 / 5
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    Thanks for reaching out! I would rate my experience as a 5/5! This was a very straightforward process and I was surprised by how quickly I was connected with a therapist!

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  • 5 / 5
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    I would give a rate of 5. The customer service and doctor was prompt fast and service is reliable.

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  • 5 / 5
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    We would rate Pettable as 5 stars. From the start, Pettable was extremely helpful. I filled out an initial survey and was quickly connected to a licensed therapist in my state who granted my emotional support letter. We now have the support to get a pet in our current housing situation.

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  • 4 / 5
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    I would say a 4 and good customer service.

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  • 5 / 5
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    This prices was so easy. Paperwork was received quickly and even when we emailed with a question we received a very timely response!

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  • 5 / 5
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    "I was so pleased with the Pettable process, I give it a 5 star rating! I was just signing a lease and needed to make my dog an ESA quickly. I had been living in a house, so no need before that. I filled out the form, paid the fee (expedited 2 day) and had a phone appointment within minutes. The appointment itself was very straightforward, I felt a good connection with my assigned mental health therapist who asked questions and put me at ease. I had several realizations during the session and felt validated with my decision to make dog an ESA. I had my ESA letter within minutes after the session and was able to send it to my apartment leasing office. My therapist made sure I knew she was available for any needed follow up or questions from the leasing folks. I highly recommend Pettable, you are wonderful to work with and I'm so glad I chose you."

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  • 5 / 5
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    I rate Pettable 5 stars. The process to get my Biscuit approved as an ESA was super simple and straightforward. I was paired with a licensed professional quickly and the whole process took 2 days. I was incredibly grateful as the apartment complex was considering denying my application. Thank you so much!

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  • 5 / 5
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    Success rate is 5/5

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  • 5 / 5
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    I would rate 5 stars, you guys are great in helping me get my letter and it was so quick and easy!

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  • 5 / 5
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    5 stars! I absolutely love pettable.

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  • 5 / 5
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    I had a good experience. The service made it so much easier to connect with a Dr., without having to have a prior relationship with one, as therapy is very expensive. My therapist was nice and local, and my new apartment accepted the letter easily. Thank you! Bellatrix and I are very excited for our new home.

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  • 5 / 5
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    I appreciated the speed and willingness of Pettable to assist in the process of obtaining the ESA Document for my puppy, and after talking with my appointed representative, I feel like there's also some progress related to my mental health that I want to dig into more. In the meantime, having my new friend and companion has made life happier and more active, working well for us both I believe. Thank you so much for assisting me with this situation and I will definitely come back to Pettable in the future.

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  • 5 / 5
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    I would rate pettable 5 stars! They created a very low stress and quick process to get my ESA letter. It was so easy and I have my letter within a week, thank you so much!

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  • 5 / 5
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    My experience with Pettable was nothing short of fantastic. We were able to completely discuss the benefits of our animal family members and truly be heard about their benefits. I received the ESA letter a couple days after my consult and it has been smooth sailing since. Our new landlord accepted the ESA so we don't have to deal with pet deposits or pet rent.

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  • 5 / 5
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    I would rate you guys a 5/5 stars. My school did not accept the letter but the process of trying to report them and get was more of a headache than just getting a letter from someone else. Your service was great, fast, and easy to use. None of my issues were on your side.

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  • 5 / 5
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    Definitely a 5! You guys were so easy to communicate with and made the process extremely easy. Would recommend to anyone!

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  • 5 / 5
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    I previously sought an ESA letter from my family practice physician because I couldn't afford psychodynamic therapy. The doctor I saw provided the letter (even though the only thing she knew about my mental health was that I take medications) and informed me she was technically not qualified to give me an ESA letter. The letter the doctor provided was only a couple sentences long, and said something along the lines of "she does have cats that help with her mental health." Okay... but how many cats? What are their names? How do they provide for her emotional well-being? I am so grateful I found Pettable. The customer service team reached out and was so kind and understanding. They answered all my questions and were very quick to respond and discuss options with me. I received a call from a licensed therapist in my state the next day. She was very honest and thorough about exactly what questions she needed to ask me and why. She made me feel safe and asked follow up questions so there weren't any details left out of her reports. We talked for about 20 minutes. She suggested I look at online therapy options, so I did! I now attend online (& affordable) therapy, and it has helped me tremendously! The ESA letter was sent to me the day after I spoke with the licensed therapist. It's about one page long (not just a couple sentences like the last one) and goes into detail about laws and policies regarding ESAs, my ESAs' names, and how they each provide me with emotional support. Overall, I am thoroughly impressed with Pettable, both as a service and as a company. I look forward to working with them in the future.

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  • 5 / 5
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    I would rate you 5 stars! Very helpful, very ready process and honestly made my anxiety about the whole process a lot less than it was to begin with!

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  • 5 / 5
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    I would give it a 5 for the service. The explanation is very clear on the website and the Pettable staff connected me with a specialist in the matter of hours. I was able to get all the documents I needed and my furry friend was with me within five weeks-- about as fast as you can process the ESA application under current regulation.

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  • 5 / 5
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    I would rate it a 5. The process was smooth and easy, it only took a few days. You speak with a real doctor and they really try and get to know you. I really recommend!

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  • 5 / 5
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    10/10 review the therapist I spoke with was very patient and helpful. Simple and easy process.

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  • 5 / 5
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    "On a scale of 1 to 5 I would give Pettable a 5 star rating. I actually never heard of Pettable until I came across it on Facebook. I read up on it and realized this was perfect for me and my fur babies and couldn't have come at a better time. I recently filed for divorce knowing there was no way I was leaving my dogs behind because they were my rock. They have helped me through so many things that I don't know where I'd be without them. Because of Pettable I can rest at ease knowing that I know longer have worry about that. Thanks Pettable for making it possible to keep our pets with us no matter where we go or may end up. I will forever be grateful!"

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  • 5 / 5
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    I can honestly say that Pettable helped me through the toughest part of my life. I was in a dark spot and thanks to my friends for my cat Mochi, I can say she has definitely been the highlight of my life and Pettable helped me accomplish that. Thanks Pettable!!!

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  • 5 / 5
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    On a scale from 1 to 5 stars,I would you all as a 5!!, because I had an ESA Letter in my hand the very next day!! My doctor was very sweet and not judgmental at all, she sincerely cared!! I also loved how she wanted to know more about my my fur baby!

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  • 5 / 5
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    I would give 5 stars! The call with the therapist really helped and now my sweet puppy can stay in my apartment with me! Thank you guys for everything!

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  • 5 / 5
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    I would rate Pettable as 5 stars. It was a very quick process and was very seamless. I was initially wary at first of it, but was proven wrong! I am very grateful for Pettable providing me the information and tools I needed!

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  • 5 / 5
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    I would rate my experience with Pettable a 5/5. I had great and efficient responses from everyone involved, and I would recommend Pettable for anyone needing a letter for their ESA or PSD.

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  • 5 / 5
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    I would give 5 stars for efficiency of scheduling the consult and receiving the ESA letter shortly thereafter.

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  • 5 / 5
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    "I would rate Petable 5 STARS!! It was so fast and easy. I was able to speak with a licensed therapist about my needs and was able to obtain an ESA letter in days! Thank you, Petable!! "

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  • 5 / 5
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    5 stars! I wasn't sure what to expect but the process was very simple and I loved the therapist I was assigned to. I would definitely recommend anyone in need of an ESA letter for housing to use Pettable.

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  • 5 / 5
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    The service was as expected and it worked

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  • 4 / 5
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    I thought that the process went really well and I got quick responses. My only complaint was there was some difficult understanding when I was going to receive my consultation but other than that it was a good experience. Would recommend it.

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  • 5 / 5
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    I would definitely rate 5 stars. The service was super fast and easy, and I got matched with a therapist who seemed to be very knowledgeable and she was extremely helpful! She helped me get everything figured out with my apartment super easily! The customer support was super knowledgeable when I needed help figuring something out, and it got resolved quickly.

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  • 5 / 5
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    I would give Pettable 5 stars!! They helped me so much, the therapist contacted back quick. It was such an easy process and it helped me have an easier move!!

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  • 5 / 5
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    The process was quick and easy!

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  • 5 / 5
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    I would rate my experience as a 5/5! It was a very easy going experience, with very positive vibes. There was no judgment in the experience and was very excited about the news of being expected. I’ll attach a photo of my dogs!

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  • 5 / 5
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    I loved the program. The lady I talked to was so friendly and helpful! I will definitely go threw pettable again! Finn an Laylah in the photo

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  • 5 / 5
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    I rate pettable 5/5! I finally found someone who made me feel heard about why I need my dogs. I am a thyroid cancer patient and without needed a dog that does a service, my dogs help me with all the other issues that come with the disease; anxiety, depression, insomnia, etc. With my huge scar, a lot of people like to stare.. with my dog, I feel safer and calmer while in a social setting being “watched”.

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  • 5 / 5
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    I would rate this service 5 stars! Response time was almost instant after placing my order. My therapist reached out via email and we were able to set up a telephone appointment for the same day. During the this conversation I was asked several questions but also given ample time to tell my story and talk about my pet. I felt genuine concern and empathy from me therapist. My ESA letter arrived within 48 hours. A very smooth process.

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  • 5 / 5
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    Definitely 5 stars. Wonderful service and easy to use.

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  • 5 / 5
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    I would rate 5 stars! The process of getting my letter was smooth, easy, and streamlined. Thank you for making the process so easy for me!

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  • 5 / 5
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    Pettable was quick and easy. I highly recommend this to anyone. The therapist who spoke to me went above and beyond to make me feel comfortable. 10/10!

    Review of , following an experience of by A A. *

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  • 5 / 5
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    "I have Ivy, a 7-month-old Cavalier King Charles Spaniel – and she is the sweetest! I wanted to make sure that she would always be able to be with me, as she helped me to overcome the biggest struggle in my life. I searched around a bit for options to purchase an ESA letter, but ultimately landed on Pettable based on the reviews and turnaround time. And I'm so glad I did! The website was very intuitive with a seamless user experience guiding me to which type of ESA letter would work best for me. Within a day I was matched with Lea who had an available appointment to call me the next day to discuss my mental-health and understand how Ivy helps me. The day after that, I received the final letter in my inbox. All together the process took 3 days and was extremely easy."

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  • 5 / 5
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    The person I spoke with was knowledgeable, helpful, and friendly. And the process was very efficient.

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  • 5 / 5
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    Definitely 5 stars I loved the experience I had and it was definitely worth the money and would definitely recommend to some of my friends that are struggling to find an affordable ESA Letter. The process was very easy and the consultant was extremely polite and professional.

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  • 5 / 5
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    "I rate Pettable with 5 stars. My experience with them was very easy. They were very personable and made the effort to talk with me quickly. I appreciated the doctor I talked to understood the importance of keeping my pet and our emotional bond. I also appreciated the transparency in their team and I knew exactly who worked for Pettable and who I was speaking with. The letter and service I got was wonderful. I am thankful for the time they spent on trying to help me and being clear about everything. I really recommend Pettable to anyone looking for reliable experience in getting an legitimate ESA."

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  • 5 / 5
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    I would definitely rate your services a 5 out of 5! The process was extremely fast and simple. I had my letter that night, and I am extremely happy with the outcome.

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  • 5 / 5
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    "I would rate the service 5 stars. Through Pettable, I was quickly connected with a therapist who worked around my schedule to hold a phone appointment. Upon receiving the ESA letter, my landlord had some questions and wanted to verify the medical documentation. My therapist handled everything very promptly, and I was pleased with how professional the service was. I did not find any issues using Pettable at all, and would definitely recommend this service to anyone who was interested in acquiring an ESA letter for their pet. "

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  • 5 / 5
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    Very easy to use & the process was quick. I also appreciate that your company is willing to refund users if their letter doesn’t work. I’ll definitely be recommending Pettable in the future!

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  • 5 / 5
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    I'd probably rate you guys like a 5 for response time and customer service, and maybe like a 3.5 for pricing 😅 I absolutely loved that I was able to get a consultation and letter so quickly, and felt like my privacy was handled well. Although, it was a little pricey for me, though I suppose it compares to the typical three visits you'd need with a regular therapist to get a letter. So, overall, I am happy. Thanks so much for reaching out! That's a picture of me and my Lucky Dog. He's a cuddle bug, and loves snoozin' as much as I do.

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  • 5 / 5
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    Pettable put me in touch with a great therapist. She really cared about knowing more about me and my ESA. My complex did not need any clarification on the letter, and it was written specific to me. Great turn around time.

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  • 5 / 5
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    Pettable is definitely a 5-star service! I was struggling with anxiety and depression and needed an ESA, and Pettable exceeded my expectations. The service was FAST, personalized, and humanized. They really understand the assignment! My cat's name is Sherlock and he's already my best buddy.Thank you so much for your service and attention! You really did improve my life!

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  • 5 / 5
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    Thank you for reaching out and I would rate Pettable it 5 out of 5. The entire process is smooth and I got the ESA letter fairly quickly after the consultation. I have a cat but got charged mistakenly at first for a second consultation (which is for dogs only in CA) but the mixed-up was soon taken care of. I also recommend and refer my roommate to use it so overall I'm pleased.

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  • 5 / 5
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    This was an easy a fast process! Thank you for the help!

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  • 5 / 5
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    5 for such a quick response from the clinician with documents provided in a quick turn around time.

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  • 5 / 5
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    I received my ESA letter very quickly and very easily. I am now happily living in my apartment with my pup without having to pay the expensive fees!

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  • 5 / 5
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    My consultation was easy to set up, and any questions I had were answered. I also appreciated that I received a second phone call to confirm everything was correct in my letter before it was sent, to ensure quality, and that verification is offered if necessary. I had no issues using my ESA to find a new apartment to live in.

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  • 5 / 5
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    I would give you 5 stars. It is increasingly difficult to find mental health support right now, which can make it more difficult to find documentation for your ESA. Pettable was fast, personal, and supportive, and worth every penny. I've been able to contact my provider with questions and she has always been responsive and helpful. I would 100% recommend Pettable to anyone who was needing to register their support animal quickly or without the hassle of scheduling a doctor or therapy visit.

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  • 5 / 5
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    A great and very speedy experience! Just signed my updated lease with my ESA added.

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