Customer reviews for penntoolco.com

Customer reviews

• 5 / 5 1

  

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  My guide to the site was simply searching for particular gloves I needed. PENN Tool came right up!

  Review of 6/3/23, following an experience of 4/17/23 by THOMAS H.

• 1 / 5 1

  

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  To long to get the product. I will never order nothing from you

  Review of 6/3/23, following an experience of 4/18/23 by ADOLFO Z.

• 3 / 5 1

  

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  The coupling was exactly what I needed, but it took 2 weeks to ship.

  Review of 6/3/23, following an experience of 4/17/23 by CHRIS G.

• 2 / 5 1

  

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  The item is pictured with a 8mm type shank but the item that I received is a 3/8mm shank that unfortunately will not fit the machine fixtures I wanted it for. Non of the descriptions tell you want shank the indicator uses either, so the pictures is the only indication as to what it could be. Device works great. Just will not fit for my current application.

  Review of 5/29/23, following an experience of 4/11/23 by NYA W. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  I sought out Penn w/ the listing of a Cast Copper pipe flange, trying to match an all copper pipe railing set up. What arrived was cast bronze flanges, not "the end of the world", but it would be great if the description was a match. Other than that; all good..

  Review of 5/29/23, following an experience of 4/14/23 by EDWARD S.

• 5 / 5 1

  

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  Timely and good communication.

  Review of 5/26/23, following an experience of 4/12/23 by CHRISTINA G.

• 5 / 5 1

  

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  As expected in a timely manner.

  Review of 5/26/23, following an experience of 4/11/23 by STEPHEN M.

• 5 / 5 1

  

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  Very happy with item, good price arrived safe, and on time.

  Review of 5/26/23, following an experience of 4/12/23 by SCOTT D.

• 5 / 5 1

  

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  Ordering on your website was fast and easy. I received the parts I ordered and they arrived 2 days sooner than expected.

  Review of 5/26/23, following an experience of 4/11/23 by KYLE C.

• 1 / 5 1

  

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  Made the order on march 28 and still have not received entire order by may 11. Am returning what I have received as I finished my project using product from other vendors. I believe Penn Tool sold me this product through MSC (Manhatton Supply Company) as my order came in MSC packaging and Penn Tool marked up the price as compared to MSC's catalogue. Won't buy from them ever again.

  Review of 5/26/23, following an experience of 4/10/23 by RICK R.

• 2 / 5 1

  

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  I found out the manufacturing department needed another positioner after ordering the first. I ordered the other 4.5 hours after the first one and made a request on the order to ship both at the same time. No one responded and it did not happen. Infact they came 1 day apart from each other. Look at order number 402301 for evidence. Your online system does not work well. Two days had past since I placed the orders and the status says order received. I emailed on March 23 and no one responded I emailed again on the March 27 because IT STILL SAID ORDER RECEIVED. At 8:31 PM on the 27th Nick Pameshwar answered with this "Your orders are entered in our system and with our purchasing dept. There is vendor stock on these and we are working on getting this shipped out for you." I will most likely not order from Penn tool due to your lack of people and system working correctly. Since the order, 5 weeks ago I've received 13 Penn emails which is also a turn off. I know it's part of the general terms of use that a customer is forced to agree to otherwise the order or in this case the review wont be submitted. (Please check this box if you want to proceed)

  Review of 5/16/23, following an experience of 3/28/23 by ROY H.

• 1 / 5 1

  

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  Very dissatisfied. Absolutely no updates in regards to my order status. I had to repeatedly call them to get things moving with my order. When I finally did get my order an item was missing and only after contacting them again did they realize the item was discontinued. This was a month long process and I will not be ordering from them again.

  Review of 5/14/23, following an experience of 3/29/23 by TAMMY W.

• 5 / 5 1

  

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  Priduct was delivered in a timely manner, packaged well, quality product.

  Review of 5/14/23, following an experience of 3/30/23 by GINA C.

• 1 / 5 1

  

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  they dont keep any of the items they sell in stock. "waiting to ship from our distributors" just means its out of stock. gave me the run-around for a week before i realized im not getting my order anytime soon. its easy to keep prices cheap if you dont keep inventory.

  Review of 5/14/23, following an experience of 3/29/23 by CHARLES H.

• 2 / 5 1

  

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  waited three weeks for a return goods label. have not received a credit for returned products.

  Review of 5/9/23, following an experience of 3/24/23 by ANDY T.

• 5 / 5 1

  

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  very friendly and helpful

  Review of 5/9/23, following an experience of 3/21/23 by RICHMOND B.

• 1 / 5 1

  

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  Service was horrible.

  Review of 5/6/23, following an experience of 3/21/23 by ANTHONY C.

• 2 / 5 1

  

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  It took several weeks to get my simple order

  Review of 4/30/23, following an experience of 3/15/23 by LEE I.

• 5 / 5 1

  

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  Product was as advertised. Satisfied. Shipping could have been faster.

  Review of 4/30/23, following an experience of 2/14/23 by ERMELINDO A.

• 5 / 5 1

  

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  Thanks for your service!!

  Review of 4/30/23, following an experience of 3/16/23 by SEOKWOO L.

• 5 / 5 1

  

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  It is wonderful when we can find the part or tool we need at a well known establishment. it is a great tool box. It has all the space I need.

  Review of 4/30/23, following an experience of 3/16/23 by SUSAN A.

• 5 / 5 1

  

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  everything came exactly as described in a timely manner

  Review of 4/30/23, following an experience of 3/17/23 by KEN C.

• 5 / 5 1

  

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  I had an order that got lost for about month,I called to find out,about my order. a gemtleman called me ,an I explain about my order to him ,this person was very professional ,he had my purchase sent to me in a few days.. thanks John

  Review of 4/30/23, following an experience of 3/16/23 by HAROLD A.

• 1 / 5 1

  

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  Still waiting for product

  Review of 4/25/23, following an experience of 3/10/23 by MATTHEW W.

• 1 / 5 1

  

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  Ordered tool from PennTool. I called first to ensure it was in stock. Well, it was, but at a warehouse in a different state. It took 2 WEEKS for them to even get my order in the mail. Unacceptable. I won't be ordering from this company again under any circumstances.

  Review of 4/25/23, following an experience of 3/8/23 by JOHN C.

• 5 / 5 1

  

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  Quik response, fast shipping will order from again

  Review of 4/25/23, following an experience of 3/8/23 by HOLLIE P.

• 3 / 5 1

  

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  took a long time to get the order

  Review of 4/25/23, following an experience of 3/13/23 by FLOYD R.

• 2 / 5 1

  

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  Never received my product. Apparently it’s on back order for a couple months now. Whenever I call your company no one knows what is going on. Very disappointed. I will not recommend your company to anyone.

  Review of 4/24/23, following an experience of 3/9/23 by MICHAEL R.

• 2 / 5 1

  

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  Products arrived in good condition, but I had to place multiple orders and repeatedly email to get a single item. They seem very disorganized and don't seem to keep records of what's actually in stock, so you can place an order and not hear anything for weeks with a pending charge hanging on to your card. Reps I dealt with were clearly doing their best but the whole ordering system seems unreliable.

  Review of 4/18/23, following an experience of 3/3/23 by JULES W. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  order was late and price was increased at last minute

  Review of 4/18/23, following an experience of 3/6/23 by BRANIMIR M.

• 3 / 5 1

  

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  Meh..

  Review of 4/18/23, following an experience of 3/6/23 by DAVID B.

• 1 / 5 1

  

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  Received the chuck keys but they weren't self ejecting as advertised which is why I purchased in the first place.

  Review of 4/16/23, following an experience of 3/1/23 by ROBERT L.

• 2 / 5 1

  

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  I've ordered twice from Penn Tool - had to contact them both times as to why my order had not shipped. Both times I received shipping confirmation later that same day without explanation of the issue. They are now on my list of vendors to avoid.

  Review of 4/15/23, following an experience of 2/28/23 by CARRIE H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Delivered what I needed as expected and on time. Great job Penn!

  Review of 4/15/23, following an experience of 2/28/23 by ROBERT E.

• 5 / 5 1

  

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  Order drop shipped from manufacturer and it arrived well before the expected date.

  Review of 4/3/23, following an experience of 2/20/23 by STEVEN M.

• 1 / 5 1

  

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  Not good still waiting on this item it was not in stock. 4 -6 month back order. Very unprofessional.

  Review of 4/3/23, following an experience of 2/16/23 by MIKE C.

• 5 / 5 1

  

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  Thank you for fulfilling the order, even if that meant a second, small package!

  Review of 4/3/23, following an experience of 2/21/23 by KENNY K.

• 5 / 5 1

  

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  My order was correct and my delivery of the product was good. The order being correct, means alot. I didn't have a problem.

  Review of 3/31/23, following an experience of 2/14/23 by SHERRY G.

• 3 / 5 1

  

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  The first couple transactions I had were good. The last time I placed a small order for some carbide tool bits and a small ruler, and it was over a month before I received them.

  Review of 3/31/23, following an experience of 2/16/23 by BRAD D.

• 2 / 5 1

  

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  No feedback on order. Had to pursue status multiple times and using multiple e-mails to finally get a response that it had not yet shipped.

  Review of 3/31/23, following an experience of 2/13/23 by ALTA S. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  I need to return the item and cant get anyone to call or email back

  Review of 3/28/23, following an experience of 1/12/23 by BRUCE L.

• 5 / 5 1

  

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  Awesome customer service! My tool chest was damaged during shipment. My guy Brandon at Penn Tool Co arranged for a replacement, which arrived in perfect condition. Thanks Brandon. Great company to deal with from sales to after sale service. Jeff

  Review of 3/24/23, following an experience of 2/3/23 by JEFF S.

• 4 / 5 1

  

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  There an issue with my order. The customer service was fantastic in resolving it. Restored my faith in ordering from a company I hadn't previously done business with.

  Review of 3/24/23, following an experience of 2/7/23 by WILL S.

• 2 / 5 1

  

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  Very slow shipping, shipped my order in to different delivery's. Items were low quality.

  Review of 3/24/23, following an experience of 2/6/23 by ROBERT B.

• 5 / 5 1

  

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  Penn tool co kept me updated on my order, and had it shipped to me in great shape and in good time. Was extremely pleased with the quality of the product. Will definitely use penn tool co again for any specialty items we need.

  Review of 3/10/23, following an experience of 2/6/23 by MARIA L.

• 3 / 5 1

  

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  Product is of acceptable quality. Delivery is the weakest part of Penn Tool,. It took over 3 weeks to get some calibration stickers. Andy from Customer Service was the only one I spoke with that addressed my need quickly and professionally.

  Review of 3/8/23, following an experience of 1/31/23 by DONALD S.

• 5 / 5 1

  

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  Beautiful!! My husband loved it! Highly recommend

  Review of 3/3/23, following an experience of 1/30/23 by DANIEL K.

• 5 / 5 1

  

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  great communication and fulfilled my order quickly. I will definitely buy here again.

  Review of 2/28/23, following an experience of 1/19/23 by JOHN W.

• 5 / 5 1

  

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  With great communication and prompt overseas delivery, we will definitely use Penn Tools again in the future

  Review of 2/28/23, following an experience of 1/16/23 by RICHARD G.

• 5 / 5 1

  

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  I am very happy with the purchase . Communication was excellent.

  Review of 2/28/23, following an experience of 1/23/23 by JAMES L.

• 5 / 5 1

  

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  Exactly as described and delivered in a timely manner

  Review of 2/28/23, following an experience of 1/16/23 by KEN C.

• 1 / 5 1

  

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  I do not recommend ordering from this company. We were told several times it would deliver but never did after 4 months!!!

  Review of 2/28/23, following an experience of 12/19/22 by CAROL R.

• 5 / 5 1

  

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  Good experience from Penn Tool. I will used them again.

  Review of 2/28/23, following an experience of 1/26/23 by JERRY P.

• 1 / 5 1

  

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  Cancel my order because I found same item for $50 cheaper. Order was sent to me anyway. Contacted company and returned unopened box. Have not received credit for the order. This has been going on for 6 weeks. Will not recommend Penn Tool.

  Review of 2/27/23, following an experience of 1/12/23 by ANDREW A.

• 5 / 5 1

  

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  great stuff, better pricing

  Review of 2/11/23, following an experience of 1/3/23 by STEVE G.

• 5 / 5 1

  

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  It was all good and it came before the estimated delivery date

  Review of 2/11/23, following an experience of 12/27/22 by EDEN R. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  Customer service was good. Albeit at first it was taking longer to get my initial order then discovered there was a backorder issue. Would have been nice to provide notification via email. Called to follow up and was told taking longer. Their in-stock showed more than what I received. There was follow up from PENN explaining only had one in stock and sent. When I explained why I needed a minimum of 3 for a facing mill they were able to provide an alternative - which has turned out to be good. However the alternative came in a pack of ten. As it turns out it was still the best way to go. All is good. I will still recommend ordering from them - and will do so myself when I need more items.

  Review of 2/11/23, following an experience of 12/29/22 by MARK H.

• 4 / 5 1

  

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  My order took a little while for delivery because of an item not being in stock, but, it finally arrived, and I am happy with the products.

  Review of 2/11/23, following an experience of 12/27/22 by RANDY K.

• 5 / 5 1

  

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  I am very satisfied with Penn Tool Co and the product. It was easy ordering and was shipped out very quickly. The items are working awesome for me. Penn Tool was new to me with this order and I am never sure how things will go. There was absolutely nothing to worry about and it was an excellent experience.

  Review of 2/11/23, following an experience of 12/29/22 by TIMOTHY B.

• 2 / 5 1

  

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  Almost three weeks after not hearing anything about my order their customer support lied in their excuse for not shipping. Order shipped next day. Will never order here again.

  Review of 2/11/23, following an experience of 12/27/22 by MICHAEL A.

• 5 / 5 1

  

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  The broken tap removal tool worked great. It was compact enough for me to be able to use it in a confined space.

  Review of 2/11/23, following an experience of 12/27/22 by KIRK R.

• 4 / 5 1

  

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  Good customer support. .

  Review of 2/11/23, following an experience of 12/29/22 by TIM B.

• 4 / 5 1

  

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  The Royal Brand Live Center was great, but took a few weeks to receive it. It works very well, but the lead-time was more than we were expecting. I guess that's just the norm these days, but it would be better if we knew more about the actual lead-time prior to ordering.

  Review of 1/24/23, following an experience of 12/23/22 by BRADFORD B.

• 5 / 5 1

  

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  Ordered these files to replace used files that no longer performed as they should

  Review of 1/23/23, following an experience of 12/21/22 by RICHARD C.

• 3 / 5 1

  

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  Product was quality, but it took a long time to get it.

  Review of 1/22/23, following an experience of 12/21/22 by JEFFREY W.

• 5 / 5 1

  

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  An easy-to-navigate web site, clearly laid-out, with a superior selection of tooling, fixtures & equipment. Secure check-out & good billing options, and very prompt shipping. Excellent customer service.

  Review of 1/18/23, following an experience of 12/6/22 by MARK T.

• 5 / 5 1

  

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  My products were shipped in a timely manner and were well protected.

  Review of 1/18/23, following an experience of 12/16/22 by DUANE E.

• 4 / 5 1

  

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  Overall good. An excellent job getting the product delivered before Christmas.

  Review of 1/18/23, following an experience of 12/5/22 by CONAN D.

• 1 / 5 1

  

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  Not good, still haven't received my order.

  Review of 1/18/23, following an experience of 12/2/22 by GARY B.

• 5 / 5 1

  

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  Great Service...

  Review of 1/18/23, following an experience of 12/5/22 by ERIC H.

• 5 / 5 1

  

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  Good price and timely delivery.

  Review of 1/18/23, following an experience of 12/7/22 by JASON I.

• 5 / 5 1

  

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  Saw blade was exactly as I needed...works great...shipping was a little slow

  Review of 1/6/23, following an experience of 12/2/22 by MICHAEL E.

• 2 / 5 1

  

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  After I placed my order and it was confirmed no other information such as shipping/tracking was provided. I had to call the company and get this information after waiting over a week. When the tool arrived there were no instructions included on assembling the tool or how to correctly use it. I doubt I will ever order from them again.

  Review of 1/6/23, following an experience of 11/21/22 by MAYBELL K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Great Service. Due to the supply chain problems, the product that I intended to order was not available. I receive a call from Terry Purcell offering me an equivalent product that was available. I received it in a few days. Great customer support. Thanks

  Review of 1/1/23, following an experience of 11/21/22 by JENNINGS H.

• 1 / 5 1

  

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  Waited 2 weeks and nothing received. Reached out and asked where order was and told there was a mix up from manufacturer and I would have it in a few days. Never recieved and after week, reached out again and again given similar excuse and told will get in a few days. This repeated twice more always prompted by me reachign out to check status. Finally, after 6 weeks, I ordered it from different website. Received it 3 days later but still waiting for my refund from Penn Tool. Worst shopping experience ever and I will never shop from there again. Later checked out some online reviews and apparently this is very common for them.

  Review of 1/1/23, following an experience of 11/16/22 by SCOTT W.

• 1 / 5 1

  

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  My experience was poor from the beginning to the end. A few days after placing my order I was contacted by a salesperson informing me that their price was too low so they couldn't honor the $50 discount code, and their site underestimated freight, so I'd have to send them an additional $110. I then had to send multiple emails over a week to get them to send me an invoice so i could sent the additional payment. Once I finally got my order confirmation, I requested the eta and tracking info. Requested that info a half dozen times over the next month. No reply. One day a machine was delivered. Without any advice notice. I open the box and instead of the blue Birmingham 3in1, it's an Inco 3in1. I double check my original order confirmation, it was supposed to be a Birmingham. Check my second confirmation from when I paid extra for their mistakes, it says it's a Precise 3in1. They offered me $140 discount to keep it. I wish i hadnt had customers waiting so I could have sent it back.

  Review of 1/1/23, following an experience of 11/16/22 by STEPHEN C.

• 1 / 5 1

  

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  one of the grinding heads came apart and I am still waiting for a free replacement bit.

  Review of 12/27/22, following an experience of 11/11/22 by ROBERT C.

• 1 / 5 1

  

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  Horrible service

  Review of 12/18/22, following an experience of 11/2/22 by ARMAND G.

• 4 / 5 1

  

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  The way PENN Tool Co. processes their orders will leave you wondering why there's no updates, but in the end, everything arrived. We did guest checkout, so an account might have helped us. Otherwise very pleasant company who has the best pricing on iGaging Tools.

  Review of 12/18/22, following an experience of 11/3/22 by JAROTT N.

• 5 / 5 1

  

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  ok ok

  Review of 12/18/22, following an experience of 11/9/22 by TIMOTHY G.

• 5 / 5 1

  

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  Fast accurate

  Review of 12/18/22, following an experience of 11/4/22 by STEVEN D D.

• 3 / 5 1

  

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  The product and price were what I was looking for, but it took almost a month to ship, when the item was listed as in-stock, and shipping was not free.

  Review of 12/18/22, following an experience of 11/1/22 by JASON M.

• 1 / 5 1

  

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  In this order today/ship tomorrow world, Penn, did not cut the mustard.

  Review of 12/13/22, following an experience of 10/24/22 by FAUSTINO M. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  We placed our order on October 10th. Approximately, 8 days later we received a call to verify our address. Then two weeks later, I called in to check on the order to find out that it hadn't successfully been communicated to the packing department to ship out. I was informed during that phone call that it would be shipped by the end of the week. I called again one week later to find out the product had still yet to be shipped and that they did not have stock of the product but that we would have it very soon. I requested to have complimentary overnight shipping but that did not occur. It took another week for us to receive the product. On our invoice, a day after receiving the product, we were given a $10 coupon. I'm not sure what for but I will not be ordering from Penn Tool Co. every again. The last person that I spoke to in customer service just pushed blame onto another department and I felt as though they brushed every thing I said off to the side. I am very unhappy with the quality of customer support that I received.

  Review of 12/13/22, following an experience of 10/24/22 by MODESTA C. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  I will strive not to use Penn Tool in the future. After being told this part was in stock, I was then given what I feel was a complete run around as to why it hadn't shipped. It finally comes to light that the tool wasn't in stock and had to be ordered or transferred in. Had I known this to begin with, I would not have placed the order. Instead, representatives for Penn Tool prevaricated multiple times, until I finally cancelled the order and sourced elsewhere.

  Review of 11/29/22, following an experience of 10/14/22 by XANDER R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent customer service regarding any delay on the drop ship delivery. The product arrived in the condition expected. Overal very pleased with my purchase.

  Review of 11/22/22, following an experience of 10/14/22 by JUSTINE J. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Great Customer service.

  Review of 11/22/22, following an experience of 10/10/22 by LEXI B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  good

  Review of 11/22/22, following an experience of 10/6/22 by KARIANNE T. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Much more than I expected i,was sent. My order included enough extras, and have saved them that's a plus

  Review of 11/22/22, following an experience of 10/6/22 by LILLIAN K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  good service

  Review of 11/22/22, following an experience of 10/7/22 by EARLENE J. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Great Service

  Review of 11/22/22, following an experience of 10/10/22 by IKE M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Very straight-forward ordering. Good communications, and timing expectations were exceeded.

  Review of 11/22/22, following an experience of 10/10/22 by CASIMER Y. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  good site easy to use average delivery tim

  Review of 11/10/20, following an experience of 10/5/20 by JO W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Comprehensive website offerings, sometimes a little clumsy since some items are listed multiple times with different photos or no photos at all. But I've never had an issue finding what I needed.

  Review of 10/29/20, following an experience of 10/8/20 by GUY R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Thanks exactly what we needed!

  Review of 10/29/20, following an experience of 10/8/20 by JONAS T. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  Little long getting my order out to me I had to call and see if my order had shipped.

  Review of 10/27/20, following an experience of 10/6/20 by TABITHA D. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  No issue with the site but I was surprised that one of the items wasn’t available and I wasn’t informed by email prior to the rest of my order being delivered.

  Review of 10/26/20, following an experience of 10/5/20 by TIMMOTHY E. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  GREAT PRODUCT , PRICE AND CUSTOMER SERVICE

  Review of 10/23/20, following an experience of 10/2/20 by ELTON B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Got a product i couldn't find anywhere else.

  Review of 10/21/20, following an experience of 9/30/20 by EVELYN S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  This company is very good

  Review of 10/21/20, following an experience of 9/30/20 by XAVIER B. *

  *Pseudonymized data at the request of the author

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