Customer reviews for penntoolco.com

Customer reviews

• 2 / 5 1

  

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  got shipped the wrong product contacted customer service on multiple occasions. was told that it would get handled. after 2 weeks it is still not handled nor do i have the correct product. very unlikely that i will purchase from again.

  Review of 11/22/22, following an experience of 10/6/22 by URIAH H. *

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• 5 / 5 1

  

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  Good service and good product

  Review of 11/22/22, following an experience of 10/5/22 by CHARLENE K. *

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• 1 / 5 1

  

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  incredibly disappointed. I received no response when I wrote to voice my dissatisfaction on product I received

  Review of 11/21/22, following an experience of 10/6/22 by KENDALL K. *

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• 1 / 5 1

  

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  Item did not come with all the parts in the description of item. Tried to get missing part from them. After weeks of trying I gave up and asked for a RMA. They said box it and tell them the size and weight so they could give me a return label. Put in large flat rate box o over a week ago and let them know. Still waiting on the return shipping label they promised. Be cautious doing business with them.

  Review of 11/19/22, following an experience of 10/4/22 by CLEORA S. *

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• 5 / 5 1

  

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  Penn Tool Co. had excellent communication before, during, and after the item was delivered.

  Review of 11/19/22, following an experience of 10/4/22 by JOVANY T. *

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• 5 / 5 1

  

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  Excellent customer service, fast shipping, product exactly what I needed. Will definitely order through them again.

  Review of 11/12/22, following an experience of 9/28/22 by CLEVELAND M. *

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• 4 / 5 1

  

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  Site is easy to navigate, ordering is simple. Shipping was fast, packing was good and the items are decent quality for the price.

  Review of 11/12/22, following an experience of 9/29/22 by TOMAS L. *

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• 5 / 5 1

  

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  They have high quality items that I need!

  Review of 11/12/22, following an experience of 9/29/22 by FLAVIO M. *

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• 1 / 5 1

  

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  Paid for new Received some use and open box This is not Penntool i used to know

  Review of 11/12/22, following an experience of 9/27/22 by DEVONTE H. *

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• 5 / 5 1

  

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  The entire experience was great. The inspection gloves make my job, faster and easier.

  Review of 11/12/22, following an experience of 9/26/22 by CARA C. *

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• 1 / 5 1

  

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  Terrible customer service, I was completely ignored when trying to cancel or return the order, will never shop at penn tool again.

  Review of 11/11/22, following an experience of 9/26/22 by ANTONIETTA G. *

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• 5 / 5 1

  

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  The site works well, and the products are as described. The response is fast and on point. Very easy company to work with.

  Review of 10/25/22, following an experience of 9/22/22 by MAZIE B. *

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• 3 / 5 1

  

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  great/easy

  Review of 10/23/22, following an experience of 9/12/22 by DELL F. *

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• 2 / 5 1

  

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  The Products were top notch. The service sucks: THREE WEEKS to get my order! Simply inexcusable!

  Review of 10/23/22, following an experience of 9/12/22 by JULIET W. *

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• 1 / 5 1

  

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  Sent me the wrong comparator. I ordered and paid for a Fowler and got an igaging. I let customer service know that I would keep the comparator just comp me a refund and they still haven't even done that. I would rate lower than 1 star if I could.

  Review of 10/23/22, following an experience of 9/7/22 by GEORGIANA B. *

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• 3 / 5 1

  

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  Our order was delivered later than originally promised. but we got them.

  Review of 10/23/22, following an experience of 9/13/22 by DARRYL L. *

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• 4 / 5 1

  

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  The product I ordered arrived on time and the communication was good. The picture of the product however was different than what arrived.

  Review of 10/17/22, following an experience of 9/6/22 by SAIGE W. *

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• 2 / 5 1

  

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  Supply chain issues delayed the delivery of this product order - This is not Penntools fault. However, I received multiple conflicting updates asking wether I wanted to proceed with the order both via email and phone. Once I decided to cancel the order and indicated so again both in person over the phone and in email response, I continued to get even more updates with inconsistent delivery predictions that varied widely and this was after I had indicted multiple time that I wanted to cancel the order. After I purchased from another source, I received one more phone call telling me that the order/product was available and would be shipped unless I (again) told them I didn't want to continue. In short, the communication over the status of this order was abominable.

  Review of 10/17/22, following an experience of 9/1/22 by ANITA H. *

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• 5 / 5 1

  

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  We have it set up in our small prototype center and it's working out really well. We could not be happier.

  Review of 10/1/22, following an experience of 8/29/22 by SOPHIE M. *

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• 4 / 5 1

  

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  no issues with ordering and received product in a timely manner

  Review of 10/1/22, following an experience of 8/30/22 by JOCELYN S. *

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• 5 / 5 1

  

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  Great customer service and follow through!

  Review of 9/29/22, following an experience of 8/24/22 by HELGA D. *

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• 5 / 5 1

  

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  Fast shipping, clear description of product, smooth process.Happy with my order, thanks!

  Review of 9/25/22, following an experience of 8/18/22 by KAYLEE J. *

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• 5 / 5 1

  

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  Great caliper holder.

  Review of 9/25/22, following an experience of 8/18/22 by NONA G. *

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• 3 / 5 1

  

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  Typical online store, had to ship from wherever they found it, advertised a level of quality that didn’t exist.

  Review of 9/25/22, following an experience of 8/17/22 by JED D. *

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• 5 / 5 1

  

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  Found what I was looking for in a timely manner.

  Review of 9/25/22, following an experience of 8/16/22 by THEODORE T. *

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• 4 / 5 1

  

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  Fast delivery, good for planning

  Review of 9/25/22, following an experience of 8/23/22 by BOBBIE B. *

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• 1 / 5 1

  

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  Received the wrong item - got steel shim stock instead of the brass I ordered. Sent a note to the company - no response. Unacceptable. Incompetent order fulfillment, compounded by poor customer service.

  Review of 9/25/22, following an experience of 8/8/22 by RALPH S. *

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• 4 / 5 1

  

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  Good products at competitive prices. They have excellent customer service should you need to contact them. Order communication for shipping often lags actual shipment. Processing takes considerably longer than competing companies. Overall, I keep coming back to PennTool, I just don't order to have a product in a timely manner like McMaster Carr is geared to provide.

  Review of 9/25/22, following an experience of 8/10/22 by CORTNEY K. *

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• 5 / 5 1

  

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  Ought a tool for my son and he loved it.

  Review of 9/22/22, following an experience of 8/10/22 by RASHAWN L. *

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• 2 / 5 1

  

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  Inserts were not provided, but shown in photo. I don’t remember this being noted in the description either. Delivery was slow and appears to be drop shipped from another company and location.

  Review of 9/22/22, following an experience of 8/3/22 by GUISEPPE F. *

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• 5 / 5 1

  

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  Had exactly what I was looking for. Descriptions on-line were true to dimensions.

  Review of 9/22/22, following an experience of 8/8/22 by KIRSTEN S. *

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• 1 / 5 1

  

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  I ordered the product last November and it was never available for shipping. I finally cancelled the order.

  Review of 9/20/22, following an experience of 1/18/22 by PAULINE B. *

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• 2 / 5 1

  

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  No communication from Penn Tool. Credit card was charged several days after ordering but order status showed "Shipment Pending" up through the day the package was delivered. Two telephone calls to Penn Tool produced no information on my order status.ll

  Review of 8/13/22, following an experience of 7/8/22 by SANTIAGO M. *

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• 4 / 5 1

  

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  Had to ask for a tracking # but otherwise a happy customer

  Review of 8/13/22, following an experience of 7/8/22 by LAURY B. *

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• 5 / 5 1

  

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  Great. Thanks

  Review of 8/13/22, following an experience of 7/12/22 by JOHAN K. *

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• 5 / 5 1

  

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  Best price anywhere for the igaging I purchased. Fast to ship,great notification with shipping info.

  Review of 8/13/22, following an experience of 7/11/22 by DILLAN H. *

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• 5 / 5 1

  

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  Excellent service.

  Review of 8/13/22, following an experience of 7/15/22 by MARCOS W. *

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• 3 / 5 1

  

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  I have only received one of the five items ordered. The rest is back ordered.

  Review of 8/13/22, following an experience of 7/19/22 by JOHNNY D. *

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• 5 / 5 1

  

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  Excellent customer service.

  Review of 8/5/22, following an experience of 7/6/22 by ADELINE S. *

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• 5 / 5 1

  

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  Order was shipped really fast

  Review of 8/5/22, following an experience of 7/7/22 by JARRETT K. *

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• 3 / 5 1

  

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  Everything was packed great and looked good, but really put me behind having to wait three weeks to recieve the order that was in stock. Ill probably not order again because of that.

  Review of 8/5/22, following an experience of 6/29/22 by DEJON W. *

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• 1 / 5 1

  

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  I ordered a ID attachment for a dial indicator and received a box of machined blocks !!! Terrible service

  Review of 8/5/22, following an experience of 6/30/22 by AGUSTINA M. *

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• 5 / 5 1

  

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  Great delivery and great selection of tools.

  Review of 8/5/22, following an experience of 6/30/22 by KAELYN E. *

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• 5 / 5 1

  

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  Navigation on the site was easy, the description of the item was accurate. I wanted to but this from a reputable company to ensure I did NOT get a cheap imitation.

  Review of 8/5/22, following an experience of 7/5/22 by ROBBIE T. *

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• 1 / 5 1

  

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  It’s been weeks, and I still don’t have my order. Where is it?!? This really was a bad time to ask me to rate this company

  Review of 7/27/22, following an experience of 6/21/22 by JADYN S. *

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• 5 / 5 1

  

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  They offer hard to find shop supplies at reasonable prices and quanities.

  Review of 7/27/22, following an experience of 6/22/22 by SHIRLEY W. *

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• 5 / 5 1

  

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  LLego justo a tiempo

  Review of 7/21/22, following an experience of 6/20/22 by RHEA M. *

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• 3 / 5 1

  

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  It has been a struggle to get a tracking number for this order

  Review of 7/21/22, following an experience of 6/17/22 by KIM G. *

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• 1 / 5 1

  

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  I ordered a SPI Linear Horizontal Scale and was sent an Accuremote Vertical Scale, without my permission, because the SPI was not in stock. The accuremote is a lesser brand and can not be certified/calibrated so it is useless to me. Since the communication from the 2 people I have talked to about it has been equally frustrating. Neither will address my questions.

  Review of 7/21/22, following an experience of 6/13/22 by KELSI P. *

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• 3 / 5 1

  

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  Everything went smoothly with this order, no issues. My second order was a mess, though. I'll review that when the item comes in, I'm still waiting...

  Review of 7/6/22, following an experience of 6/13/22 by ARNULFO E. *

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• 5 / 5 1

  

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  easy to find needed part

  Review of 7/1/22, following an experience of 6/6/22 by JIMMIE S. *

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• 5 / 5 1

  

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  Site is easy to navigate, easy to pay, and order arrived on time.

  Review of 7/1/22, following an experience of 6/9/22 by MIKE W. *

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• 5 / 5 1

  

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  There was a bit of delay in getting the order shipped, but that is not uncommon rigth now. Not a reason to subtract from the rating.

  Review of 7/1/22, following an experience of 6/6/22 by DARRICK S. *

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• 5 / 5 1

  

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  Great customer service!

  Review of 7/1/22, following an experience of 6/7/22 by LONNIE P. *

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• 5 / 5 1

  

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  All good , fast easy 👌 will use again

  Review of 7/1/22, following an experience of 5/31/22 by HELOISE R. *

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• 5 / 5 1

  

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  the product I ordered was in stock and arrived quickly. I received good communication regarding my order during the process. Definitely will patronize Penn Tool co again.

  Review of 7/1/22, following an experience of 5/27/22 by ELNA K. *

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• 1 / 5 1

  

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  I requested a return authroization and still haven't received response 3 weeks later. I emailed return group numerous times .

  Review of 7/1/22, following an experience of 5/26/22 by MILTON M. *

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• 5 / 5 1

  

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  Fast shipping good web site. Great service.

  Review of 7/1/22, following an experience of 5/12/22 by AUGUSTUS W. *

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• 5 / 5 1

  

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  Excellent prices and service. I would highly recommend.

  Review of 7/1/22, following an experience of 6/3/22 by CATALINA D. *

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• 5 / 5 1

  

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  Good

  Review of 7/1/22, following an experience of 6/2/22 by CLAUDE S. *

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• 1 / 5 1

  

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  About 2 weeks after ordering my product, I still didn't receive it. I called customer service and was told order was placed and is still in purchasing, but the item is in stock. The operator told me he would look into it and get me shipping confirmation. I received my item about 2 weeks after that with no shipping confirmation or emails stating my order went through. I feel like if I don't call to check on my order I would still be waiting for it today.

  Review of 6/28/22, following an experience of 5/23/22 by CORDIE H. *

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• 5 / 5 1

  

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  Flawless transaction.

  Review of 6/28/22, following an experience of 5/23/22 by JULIA W. *

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• 5 / 5 1

  

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  Quality tools at a reasonable price. Great piece of mind knowing I am getting the genuine measuring tool and not some counterfeit sometimes sold by mass market internet sellers.

  Review of 6/22/22, following an experience of 5/19/22 by AURELIE W. *

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• 5 / 5 1

  

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  I was happy to find these sunglasses on line, as I bought a pair for my wife and I before COVID came into our lifes and we love them. We are very pleased with your service in responding to my order as you did. Thank you.

  Review of 6/22/22, following an experience of 5/20/22 by DORTHA S. *

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• 5 / 5 1

  

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  Parts were nicely made, packaging could have been better. Some parts were dinged up in shipment. There should be dimensions on the drawing as to location of the mounting holes. Nice engine.

  Review of 6/22/22, following an experience of 5/20/22 by HUBERT M. *

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• 5 / 5 1

  

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  despite all the inventory/shipping issues the world is having, Penn did not forget my order and delivered. thank you!

  Review of 6/22/22, following an experience of 5/19/22 by SHERIDAN B. *

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• 1 / 5 1

  

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  Currently having an issue working a return. 2 plus weeks and no RMA info. Several calls placed, emails and no response.

  Review of 6/22/22, following an experience of 5/17/22 by WINSTON C. *

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• 4 / 5 1

  

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  Very fast delivery

  Review of 6/19/22, following an experience of 5/16/22 by ELVIE K. *

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• 1 / 5 1

  

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  Second time of 2 orders that have been screwed up

  Review of 6/19/22, following an experience of 5/11/22 by KENNY B. *

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• 4 / 5 1

  

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  no problem finding what i needed while having a good selection to choose from

  Review of 6/19/22, following an experience of 5/13/22 by JANICE B. *

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• 2 / 5 1

  

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  I ordered a 21mm socket, but received a 22mm socket. I was emailed an invoice and responded letting them know I received the wrong item I was told someone would be contacting me regarding the issue. I still haven't heard anything.

  Review of 6/17/22, following an experience of 5/12/22 by MARIELLE H. *

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• 5 / 5 1

  

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  Great service all around

  Review of 6/17/22, following an experience of 5/12/22 by HILLARD K. *

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• 5 / 5 1

  

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  First time purchasing from Penn Tool. Great prices, terrific service. I'll be back.

  Review of 6/10/22, following an experience of 5/10/22 by OLA L. *

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• 4 / 5 1

  

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  Easy ordering and navigation through the website. It takes a little while for processing orders though, so you have to know what you need before you need it.

  Review of 6/10/22, following an experience of 5/10/22 by MARGARETTE S. *

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• 1 / 5 1

  

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  As others have said BEWARE, they never respond to emails, they do not stock what they advertise on the website, communication and the customer is not their priority. Never received items canceled them and only received a response after I called my credit card company to have the charge canceled.

  Review of 6/10/22, following an experience of 5/5/22 by LEOPOLDO W. *

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• 5 / 5 1

  

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  Website easy to use so I could find what I needed easily. Purchase was easily handled, and shipment was extremely rapid. Product quality outstanding. Overall transaction excellent.

  Review of 6/10/22, following an experience of 5/10/22 by CORDELL W. *

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• 3 / 5 1

  

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  The item ordered was not in stock and delivery day when it would be available was “unknown”. The product offered instead and I was told would work, did not work for the application needed.

  Review of 6/10/22, following an experience of 5/11/22 by ELODY L. *

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• 5 / 5 1

  

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  As advertised and quick delivery.

  Review of 5/26/22, following an experience of 5/2/22 by LILLY K. *

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• 2 / 5 1

  

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  Order was never shipped until I enquired. Screw machine drill set was not sent. Jobber length was. ( returning without replacement)

  Review of 5/26/22, following an experience of 5/2/22 by ROSCOE C. *

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• 5 / 5 1

  

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  Site was easy to navigate and the item shipped as promised and arrived on time.

  Review of 5/25/22, following an experience of 4/21/22 by JOANNIE W. *

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• 4 / 5 1

  

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  All aspects of transaction went very well.

  Review of 5/25/22, following an experience of 4/26/22 by CORNELL D. *

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• 5 / 5 1

  

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  Tool arrived quickly. Shipping was very reasonable.

  Review of 5/25/22, following an experience of 4/25/22 by TIA S. *

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• 2 / 5 1

  

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  Still havent gotten order from foredom or penntool and its been a month

  Review of 5/25/22, following an experience of 4/19/22 by JARED G. *

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• 4 / 5 1

  

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  Would be nice if you in stock information on your page. The way it was presented I wasn't expecting it to take that long to get my gloves.

  Review of 5/25/22, following an experience of 4/19/22 by EASTON H. *

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• 5 / 5 1

  

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  Saw what I wanted and it was in stock

  Review of 5/25/22, following an experience of 4/21/22 by PATTIE G. *

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• 5 / 5 1

  

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  Product is as described, reasonable priced, and was received in a timely manner.

  Review of 5/20/22, following an experience of 4/19/22 by SIM G. *

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• 5 / 5 1

  

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  Great product, fast shipping

  Review of 5/20/22, following an experience of 4/14/22 by MINNIE A. *

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• 1 / 5 1

  

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  No custom service whatsoever. Sarah U. Repeatedly said my order would ship in a few days each time I had to call to check status. After a month of not receiving my order I asked her to cancel and give me a refund. A week later still no refund. I had to call again to finally get my refund. Big waste of my time.

  Review of 5/20/22, following an experience of 4/14/22 by JEANETTE K. *

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• 4 / 5 1

  

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  Excellent place to find great tools and materials.

  Review of 5/20/22, following an experience of 4/13/22 by HAZEL A. *

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• 3 / 5 1

  

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  Product was delayed but I was not given any notification of an anticipated ship date. My credit card was charged approximately a week after I placed my order, but the product did not show up until a month later. There was no tracking provided or any other updates.

  Review of 5/20/22, following an experience of 4/4/22 by STEPHAN K. *

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• 5 / 5 1

  

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  Great atettion

  Review of 5/19/22, following an experience of 4/13/22 by MARJOLAINE K. *

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• 2 / 5 1

  

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  My order took 4 weeks to arrive, not good.

  Review of 5/19/22, following an experience of 4/13/22 by PERCY P. *

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• 5 / 5 1

  

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  Excellent Service

  Review of 5/6/22, following an experience of 4/6/22 by MERVIN S. *

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• 4 / 5 1

  

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  I ordered a couple Allan wrench sets. It took a good long while to arrive but that’s okay. One thing I wasn’t crazy about is that I never got much order conformation and no tracking. But I’d order from them again.

  Review of 5/6/22, following an experience of 4/6/22 by CAROLYNE S. *

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• 3 / 5 1

  

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  Penntool took a very long time to process a simple online order. I am not sure what took so long. I had to call multiple times to tie up loose ends and inquire about the order.

  Review of 5/6/22, following an experience of 4/7/22 by JEFFERY H. *

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• 5 / 5 1

  

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  Website was user friendly.

  Review of 11/2/20, following an experience of 10/12/20 by LOREN B. *

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• 3 / 5 1

  

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  Re-distributor of parts wait times will be increased and poor communication from seller on shipping times

  Review of 3/6/20, following an experience of 1/9/20 by WILFRED R. *

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• 5 / 5 1

  

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  Good service,had to wait a while to get it in ,but kept me informed thru the process. Thanks Mark

  Review of 2/18/20, following an experience of 1/13/20 by LETA R. *

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• 5 / 5 1

  

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  I ALWAYS go here, best prices, fast delivery, and if something does get screwed up, they are quick to fix it.

  Review of 8/26/19, following an experience of 7/22/19 by KELSIE L. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  fast shipment

  Review of 7/25/19, following an experience of 6/5/19 by MIREILLE H. *

  *Pseudonymized data at the request of the author

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