Customer reviews
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I ordered a Canon camera via the internet from Park Ave cameras. Offer included a free camera bag and a lens. Two weeks later, camera arrived without the lens. I phoned them and was told I had to pay extra for the lens, or it could not be delivered, Very disappointed in their customer service team and will not be using them for any future orders.
Review of , following an experience of by JOSEFINA R. *
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Very nice and knowledgeable customer service. Huge selection of everything photography!
Review of , following an experience of by WINONA A. *
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Couldn't be more satisfied I visited their store, tried all the cameras I wanted, with the traditional courtesy from their salesman, and finally decided by the Sony a6400. Thank you for being a valuable asset to the photographic community.
Review of , following an experience of by NATHANAEL L. *
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They offered to repair the camera as a “gesture of goodwill “ but having already experienced their customer service have now lost total faith. Placed case in the hands of PayPal. Buyers beware !
Review of , following an experience of by DOCK S. *
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I loved this store. I went in and everything was just laid out on display and it was beautiful. The staff were extremely welcoming and let me look at any camera my heart desired. They even told me about the brands I was interested in with unbiased facts about the performance of the cameras.
Review of , following an experience of by HERSHEL K. *
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Great item at an incredible price.. Really great item at an incredible price given the condition. I bought a Sony FE 200-600mm lens for $1,998, it was listed as exceptional condition but I wasn't expecting it to come looking and operating practically brand new, and with the carry case and strap! So happy.
Review of , following an experience of by JOSIANE D. *
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Great store! Friendly and helpful without being pushy. I bought a used lens for my Canon camera and they set me right up with exactly what I was looking for, I recommend them to everyone!
Review of , following an experience of by GAYLORD P. *
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Second purchase from Park Ave Cameras Always simple and straightforward We’re good customer service,helpful Highly Recommended
Review of , following an experience of by DIANA C. *
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Hunting around for a specific Canon lens. Park Ave cameras was by far the cheapest and I received it a couple of days later. Can't fault them.
Review of , following an experience of by SADIE D. *
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Prompt service, resolved my problem ( caused by myself) quickly. Excellent service.
Review of , following an experience of by YADIRA F. *
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Returned DJI Mavic 3 Classic drone for refund. I was unsure how to proceed. I spoke to the support staff Alex Kaufmann and Christopher Higgins who were very helpful in explaining the returns procedure and the process and any questions were answered politely and professionally.
Review of , following an experience of by COLTEN J. *
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Great service, helpful online staff Have used the shop when it was in Manhattan always had great service from the staff. So it has continued with the online store. Knowledgeable and helpful staff. They were helpful in solving the issue with the item and sorting out the fund. I would use Park's service again.
Review of , following an experience of by RUTHIE P. *
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This company never fails to amaze me. I ordered a Sony ZV-E10 camera late Monday and it was here in Texas on Wednesday with free shipping. The same thing happened on my last order. Their level of customer service is extremely high and very much appreciated by this customer. Top notch vendor for my photography gear.
Review of , following an experience of by MISSOURI K. *
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Excellent customer Service I cannot fault service received from Christopher in Customer Service with ensuring my order arrived before my holiday (out of stock at order stage) he went over and above and kept me informed at all stages. Had a wonderful holiday with my new camera!
Review of , following an experience of by OCIE L. *
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Park Ave Cameras online experience. Online purchase very straight forward - had to phone with query on delivery because DHL were behind - but Park Ave Cameras staff on phone very helpful and polite. Only problem was product was defective when received - but again Park Ave Cameras efficient and helpful and problem solved quickly.
Review of , following an experience of by BERYL L. *
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Everything I've bought from these folks was in better condition than described, and usually priced less than competitors. Great place to buy used gear.
Review of , following an experience of by EARNESTINE R. *
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I paid for my NIKKOR 35mm f/1.8G lens and a camera bag, and everything was done professionally by the employee who saved me.
Review of , following an experience of by MARILIE T. *
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Olympus mirrorless camera purchase Not much I can say other bought a camera online transaction and purchase went smoothly. Tracking for purchase sent and quick delivery. 2 yr guarantee and cash back. Like the way Park' operates will be back
Review of , following an experience of by LIZA K. *
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Excellent Company I have used Park Ave Cameras for some big purchases, the first one was a Nikon D6 and just lately a Nikon Z9 which Was on order but was promised on a date and it arrived on the exact date, it came very well packaged and there is a two-year warranty on the camera. They are an excellent company to deal with.
Review of , following an experience of by JACKLYN K. *
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Excellent product easy to follow web site would have 5 stars but no email to say when arriving but that’s only a reservation👍
Review of , following an experience of by NICO P. *
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I ordered a Lens hood on a Saturday and to my surprise it arrived Tuesday morning. This happened the previous time when I purchased 2 Canon OEM batteries. Excellent service. Thank you.
Review of , following an experience of by CASSIDY T. *
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Excellent service today. Will use again. Placed an over-the- phone order today due to online issues my end. In a world where companies are less than helpful with phone ordering, I was very pleasantly surprised by helpful, informative, patient and polite service. Speedy email response followed and clear information regarding delivery which, so far, promises to be swift and efficient. Recommend highly.
Review of , following an experience of by BARRETT W. *
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Without going into much detail, hopefully I NEVER AGAIN have to deal with Park Ave Cameras again ! Would certainly never buy anything from them again and their "grading" of used goods leaves a lot to be worked on. So glad I used a payment service with buyer protection to claw my money back. Do yourself a favor and give Park Ave Cameras a wide berth ! No wonder they vanished from so many high streets.
Review of , following an experience of by CANDIDA C. *
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They are slow or non-responsive at informing you of when the delivery will arrive, who will deliver it, lack of tracking, where the item is at any given time, and customer service could be a lot better. Just feel like I am kept in on the tenterhooks! Not custom practice at all in the commercial world....
Review of , following an experience of by LUZ F. *
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Waited over 10 days for delivery had to ring Sarah to chase my order they said the camera was out of stock on website but it wasn’t when I ordered as I had originally wanted another camera which was out of stock so went with one in stock. Customer service rep was not very helpful wasn’t listening and generally sounded like she couldn’t be bothered funnily enough few hours later notification that my order was processing and I got it the next day.
Review of , following an experience of by MAXIMILLIAN T. *
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I bought my Sigma 105mm f/2.8 lens online from your site and within a few days it was delivered. I was kept informed of the progress all along the way. First class service. I’m well pleased with the lens as well. Top marks. Thank you.
Review of , following an experience of by NINA R. *
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Salesman was very helpful and knowledgeable about the products. He was patient and not pushy. Great guy and nice experience! We will be back.
Review of , following an experience of by LENORA B. *
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Very helpful, I went to do a part exchange of a Canon lens that I had hardly used for something that would be more useful. I may have got a little more selling the lens privately the buying what i want afterward but this was all very efficient and hassle free.
Review of , following an experience of by BORIS F. *
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Wonderful service My new camera was pre-ordered. Park ave cameras did a marvelous job of keeping me informed with the latest news from the manufacturer. The camera eventually arrived into stock just before I has about to go on a short break. Park ave cameras went the extra mile to make sure I had the camera in my hand in plenty of time for my trip.
Review of , following an experience of by JASON N. *
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Fantastic service, items very well packaged and arrived immaculate. Also still impressed with how quick item arrived. Found myself ordering a second item within a week now knowing how solid the service was. Thanks Park Ave Cameras
Review of , following an experience of by STELLA H. *
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Excessive packing materials Package came fast but was excessively packaged. One small metal item in a box 12 times it’s size.
Review of , following an experience of by CLARA B. *
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Bad policies and not cooperative Have been sent a wrong (old version) product and they didn't want to send me the product I ordered and paid for because of their policies and I was "too late"
Review of , following an experience of by KITTY S. *
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Canon lens purchase Item was delivered a day earlier than expected so an extra star. They sent the item I was buying, there was nothing wrong with it either. I believe this company to be reliable.
Review of , following an experience of by LILIANA P. *
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Top service from Park Ave Cameras. The item was in stock and dispatched promptly. Excellent service many thanks.
Review of , following an experience of by ELEONORE G. *
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The online chat is well-equipped with experts The LiveChat facility is so convenient and I always feel like I am talking to someone who knows the answers.
Review of , following an experience of by RAFAELA R. *
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Thank you- can recommend. Took 14 days to ship from Greece but the gear is as described and great! Canon 90d . Also haggled on the price! Another bonus!
Review of , following an experience of by ANASTASIA R. *
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Good prices, good service The website was easy to use, the prices for items are competitive, it was easy to place an order and collection from store was within a couple of days where the staff were very helpful.
Review of , following an experience of by JOE Z. *
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The customer support person amended the order address instantly and they turned up in the next few days
Review of , following an experience of by DEBORAH W. *
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Amazing company to deal with. I got my Nikon D750 kit from them. Very helpful from start to finish. Also very quick to reply to queries. Looking forward to giving them my custom in the future.
Review of , following an experience of by DESTINEY R. *
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Never cease to impress! In today's world, I believe that one needs to stay up to date in terms of equipment in this line of work in order to satisfy our clients' needs, and Park Ave Cameras always have the newest gear available with some of the best prices around in New York. Their communication is also highly commendable, both in terms of advice before purchasing as well as after an order has been made. As such, throughout the past couple of years Park Ave Cameras' has become my go-to store for any gear-related purchase I require and am more than happy to recommend them with my peers!
Review of , following an experience of by ARNO F. *
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AWFUL CUSTOMER SERVICE! Bunch of liars!
Review of , following an experience of by KIP P. *
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I have my new Canon EOS 90 for nearly a week now and I am very happy with the sellers communication throughout. All my queries were answered promptly. I had all the information I needed regarding warranty etc. before buying. I was kept up to date with the delivery progress. I was expecting to wait up to two weeks for delivery but it arrived within the week. I ordered on a Sunday and it arrived on Friday. I will definitely buy here again as the prices are the best I have seen.
Review of , following an experience of by FLOY S. *
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Product fine, however I received the wrong lens ( mislabeled at dispatch ) which was corrected fairly quickly but at time of ordering, I was not advised that the item was out of stock and had to be ordered from the manufacturer. To sum up, a fair experience but not the best.
Review of , following an experience of by AUDREY K. *
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Very pleased with the price for my equipment and that of my purchase. Only 4 stars as the delivery of my purchase was delayed for some reason.
Review of , following an experience of by MATTIE G. *
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Helpful experience with my purchase. It took a couple of days longer for delivery. Park Ave Cameras choice of FedEx was not great as the box arrived very badly damaged and squashed. Luckily the air cushions had saved the day. The lost star is really down to the shipping but I notice FedEx don’t do well in other reviews so it’s probably reflecting badly on Park Ave Cameras.
Review of , following an experience of by ROMAN H. *
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Poor staff attitude Ordered on line and picked up goods from Park's store. Stars removed because, as happened previously at that store, staff were belaboring and appeared disdainful. When people walk into your store to spend the best part of a grand (or a few quid), make eye contact, smile, say hello.
Review of , following an experience of by GERMAINE F. *
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Great customer service and value Lovely to deal with. Very helpful and answered all of my questions, and was quick to reply too. My order took a little while to arrive due to shipping issues, but I was kept informed of these. Would recommend and purchase from again!
Review of , following an experience of by ROBYN L. *
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Just spent some time at Park Ave Cameras look at and choosing new TRIPOD. What a great team helpful not pressuring to get any thing just so good to deal with.
Review of , following an experience of by CLARABELLE H. *
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Great prices, service and communication! High-quality products at competitive prices. International shipping was (incredibly!) free, and while not next-day, it was still reasonably fast and I was kept informed of the status of my shipments. Alex Kaufmann was very responsive to communication and a pleasure to chat with. I'll definitely have Park Ave Cameras in mind for future purchases!
Review of , following an experience of by NORBERTO H. *
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Reputable and established company Needed 3 camcorders, Park Ave Cameras delivered at the best price and fast delivery. Always prefer buying from a reputable and established company - just so much more peace of mind.
Review of , following an experience of by DAYNA H. *
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5 star Fast delivery! Working! Good customer communication! Polite and helpful!
Review of , following an experience of by RANDAL G. *
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Outstanding customer service. Recent transactions I have done with Park Ave Cameras have been second to none, all aspects have been great and not to mention everything arrives super quick!
Review of , following an experience of by NORRIS S. *
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I have purchased camera equipment from these guys in the past and they always deliver. The website is so easy to navigate, and the delivery was quick but careful... Everything was packaged so securely. I would recommend them to anyone.
Review of , following an experience of by JARRED W. *
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Superb service again. Best online ordering service I have ever used for photographic and video equipment. Very quick to use and kept extremely well informed of the progress of the order. If you need to speak to someone they answer the phone within just a few rings.
Review of , following an experience of by DAYTON T. *
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Navigation of the website was easy. The lens was shipped in a few days and the price was right. I can't fault the service at all.
Review of , following an experience of by ARA R. *
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I like Park ! The stuff I have ordered has been in stock and delivered on time and in excellent packaging.
Review of , following an experience of by OSWALD S. *
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The website was easy to use, good pictures and easy to order, with free postage too. all the items I ordered came together within 48 hours, everything was just as described. The price was the best i could see after looking on the internet all day. I am very happy with the service and will definitely use the website again. Highly recommend to anyone.
Review of , following an experience of by YVETTE S. *
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Excellent service. I ordered a lighting bag on Thursday and it was with me 24 hours later. I also like the one hour delivery time slot so you don't have to wait. Very good service and a very sturdy bag.
Review of , following an experience of by JARED M. *
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Extremely reliable, wide range of products, excellent service After searching for a particular darkroom timer on a number of websites ( all of which were out of stock) I found this website with the most reasonable price and in stock. The process of buying was straight forward and the much wanted item was with me very quickly. I would highly recommend this website and from now on it will be the first site I check when I am looking for film, paper, and darkroom equipment.
Review of , following an experience of by WILLA J. *
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Quick and easy, with competitive prices.
Review of , following an experience of by GORDON B. *
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Very pleased with the items I ordered- the most competitive price, free delivery & they arrived a day earlier than expected. Superb.
Review of , following an experience of by LAYLA K. *
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Canon EF 100mm f/2.8 I'm so happy with this purchase through Park Ave cameras. First of all, thanks for all the staff for the fantastic handling. I recommend to all. The lens is perfect for low light, sharpness & color are fantastic. Perfect for my wildlife photography. I would not hesitate to buy from here again in the future.
Review of , following an experience of by JARRELL S. *
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Very pleased with the items I ordered- the most competitive price, free delivery & they arrived a day earlier than expected. Superb.
Review of , following an experience of by ALLISON L. *
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Excellent company with very knowledgeable staff and excellent customer service.
Review of , following an experience of by CHRISTINE S. *
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Order an L bracket on Wednesday that they did not have in stock, and they delivered by Saturday, what amazing service.
Review of , following an experience of by SANDRA J. *
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I am truly disgusted. I placed an order on October and when it arrived had one item missing. I have sent several emails and received no replies. I have also left several voice mails and no one answers.
Review of , following an experience of by JANESSA W. *
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Ricoh GR IIIx. My daughter has been wanting this camera for quite a while and was thrilled to get it for her birthday. She loves it, and ordering was quick, I would highly recommend using this company and if i ever need any more camera equipment i will certainly use them again
Review of , following an experience of by BRIDGETTE C. *
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Customer service here is excellent. I would say they have the best customer service in the history of customer service. Simply the best.
Review of , following an experience of by DEREK G. *
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Easy to use website - not the cheapest compared to others, but the camera came ahead of schedule. No hesitation in recommending them
Review of , following an experience of by MARY M. *
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Over the past several years I have ordered camera accessories and many other items from Park Ave cameras and have never been disappointed. You can't beat their prices or service!
Review of , following an experience of by JULIAN S. *
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I couldn't rate the service any higher. Very fast delivery and excellent communications. I will definitely use them again!
Review of , following an experience of by ELWIN T. *
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Very happy with my new purchase of a Fujifilm X100V. It's definitely everything I wanted and more. The customer service at Park Ave cameras is 100%. I'm very happy with my decision and from the help of their staff. Large purchases are difficult to make but when things are explained and details confirmed, it made it a lot easier, also they beat everyone's prices.
Review of , following an experience of by COLEMAN J. *
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Love Park Ave cameras! Online help is second to none. And they never push you to buy more expensive stuff. They will often recommend less expensive products to save you money. They really know their stuff. Shipping is super fast. Very generous return policy. Great store. Can't recommend it enough.
Review of , following an experience of by FREEMAN K. *
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The service was excellent and we received quick feedback as to the shipping costs. Once we placed our order, we received it within a week. Our Nikon D780 came quickly and in good condition. I would not hesitate to order again.
Review of , following an experience of by SAVANAH D. *
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I have contacted Park Ave cameras for the cost of delivery to Kentucky and they have responded to me in a few minutes. Product received within one week of order in excellent condition. Excellent after sales service. I strongly recommend this store and I will definitely shop again in the future.
Review of , following an experience of by STEPHANIE K. *
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Canon EOS 5D Mark IV I have purchased a few cameras from Park Ave cameras and am always pleased by their service and merchandise. This was the perfect combo for still photography and videography. The sensor is big enough for stills and yet smaller enough to keep the files manageable. Great autofocus. Image quality. Microphone jack and headphone jack. What more can anyone ask for. Always can count on Park Ave cameras for the best products at reasonable prices!!!
Review of , following an experience of by THOMAS A. *
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It's almost too easy to purchase from Park Ave cameras. The website works well and the prices is good, and the people are great. I wouldn't go anywhere else for my photo gear, and haven't for nearly 30 years.
Review of , following an experience of by GIDEON W. *
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The price was unbelievably cheap and the staff were very helpful when I rang up looking for a Sony a6400 camera. I bought the camera to replace my a6000, so navigation through the menus is pretty straightforward. Haven't used it a lot yet, but it seems like it doesn't underexpose as much as the a6000, which is good. Definitely like the quicker autofocus and Very pleased overall. Park Ave cameras did a great job of letting me know as soon as this model became available again.
Review of , following an experience of by EDYTHE K. *
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I have ordered from Park Ave cameras and I'm a satisfied customer all the way from Michigan. Fast delivery, very good and helpful customer service.
Review of , following an experience of by CORNELIUS M. *
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Could not cancel order 5 mins after making it, email on terms and conditions wasn't receiving emails. Phoned up mins after customer service was open to be told already posted. Company makes it extremely difficult for you. Avoid.
Review of , following an experience of by CHANEL R. *
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I recently purchased the Canon 90D. I come from a Canon background, going back to film days. Have been using an older Rebel T7 purchased new 4 years ago. Stayed with this camera so long because it gives good results, especially if light conditions are right. Difference in resolution and quality and operation of lens is amazing. Park Ave cameras did an excellent job with my order and shipment.
Review of , following an experience of by SALLIE L. *
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My order came earlier than i expected and in an excellent condition! i will order again, very polite and professional stuff.
Review of , following an experience of by JERAD B. *
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Excellent communication, fast replies to my e-mails and reliable delivery is what i got! Certainly i will recommend them to all my friends and relatives. Thank you, for another time!
Review of , following an experience of by EDGARDO L. *
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I liked fast delivery. Good price and easy ordering. I recommended your website to my friends and colleges.
Review of , following an experience of by LETITIA T. *
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Regretfully. I had to have a refund because contrary to the stock levels shown on the website when the order was placed the item was out of stock the previous week. No-one contacted me to share this information and after one week I had to call to progress the order.
Review of , following an experience of by HANK F. *
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Canon EOS 90D Am very happy with the purchase. It has a nice weight in my hand and very comfortable. It has been a pretty easy transition to this camera and am happily using many of the new features. I would highly recommend it and Park Ave cameras for their pricing and services.
Review of , following an experience of by MONICA H. *
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Always a bit wary when spending a lot of money online or even over the phone, as we live a long way from the shop! But have had nothing but great service even when i had a problem with the camera i bought. Fast delivery always comes quicker than i think it will, and have never been let down, have recommend to many people! Always found them to be very competitive with prices.
Review of , following an experience of by MACKENZIE D. *
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Even though at the beginning i was skeptical about it, everything went well and our Canon EF 500mm lens arrived in Michigan within 8 working days from the time of order. The staff was really helpful and the responses to my e-mails were immediate. Very impressed, and will definitely use them again in the future
Review of , following an experience of by JOANNIE R. *
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I've only had the new 90D and new lens for a few weeks, but I'm thrilled with the camera. Great IQ and feature set for a midrange camera. As always Park Ave cameras did an awesome job with my order. Prompt handling and shipping.
Review of , following an experience of by ESTELLE O. *
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Great prices and service especially when I have called customer support. Never had a problem with shipments arriving on time.
Review of , following an experience of by MELYNA W. *
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Hands down the best shopping experience of any retailer across any industry. Massive product offering, the best prices, knowledgeable staff, caring and helpful customer service, super fast shipping. Always the first place I look for equipment.
Review of , following an experience of by PRESLEY G. *
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They had the lens I wanted at a far cheaper price than anywhere else. Online ordering was quick and simple, and delivery was very fast. A totally seamless purchase and I would definitely shop here again.
Review of , following an experience of by TAMARA W. *
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Can't recommend highly enough! Ordered a Sigma 24-70mm f/2.8 lens which was $100 cheaper then anywhere else & Shipping, service and pricing have always been fair and expedient. Highly recommended.. Thank you for such good service!
Review of , following an experience of by BRANT D. *
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Hands down the best shopping experience of any retailer across any industry. Massive product offering, the best prices, knowledgeable staff, caring and helpful customer service, super fast shipping. Always the first place I look for equipment.
Review of , following an experience of by KRISTOFER K. *
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Park Ave cameras is the place to buy your real US versions of cameras and equipment. They are fantastic to work with, no lies or bait and switch. The camera and accessories shipped the same day that I ordered them. They arrived on the exact day that they said they would. Everything was in perfect, brand new, unopened condition. Everything worked perfect. I will continue select Park Ave cameras for my purchases in the future. You cannot go wrong with them
Review of , following an experience of by DANIAL E. *
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Website is clear and intuitive, making the ordering process quick and accurate. wouldn't hesitate to recommend them
Review of , following an experience of by GRACIE S. *
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I liked fast delivery. Good price and easy ordering. I recommended your web site to my friends and colleges.
Review of , following an experience of by ELENORA S. *
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I was very pleased with the website, and the whole procedure. I had some queries, and the staff was very helpful to answer my questions in a very prompt manner.
Review of , following an experience of by CLEO C. *
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Whilst the range in-store is great, I found the customer service lacking and dealt with an older gentleman who didn't really want to give me the time or advice I needed in finding a lens to invest my birthday money on. Being fairly new to photography and wanting to ensure I made the right investment, I left wanting more advice. Luckily I ended up having a great experience with a competitor down the road where I made my purchase.
Review of , following an experience of by CLEORA D. *
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Amazing customer service and excellent product range. I brought my whole landscape & wildlife photography kit worth $6k plus and walked with a bunch of goodies. Alex the owner took the time to understand my style and made many valuable recommendations from his own experience. Definitely happy and will return for more business.
Review of , following an experience of by LEE V. *
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