Customer reviews for palaisdesthes.com

Customer reviews

• 5 / 5

  

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  Love this tea! It's amazing

  Review of 12/9/23, following an experience of 11/13/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for your kind review. We are very happy we could help you find the tea you were looking for. We hope to see you again soon at Palais des Thés!

• 5 / 5

  

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  Took a little longer than id like, but received in time.

  Review of 12/8/23, following an experience of 11/17/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for your feedback, and we appreciate your understanding regarding the delivery time. We apologize for any inconvenience caused by the slight delay, and we're glad to hear that your order arrived in time. Your satisfaction is important to us, and we're continually working to improve our delivery processes. If there's anything specific you'd like to share or if you have further suggestions, please feel free to let us know. We value your support and hope to provide you with a faster and smoother experience in the future. Thank you for choosing us!

  Answer by A A

  

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  Loved all the teas! Favorite advent calendar every year.

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• 5 / 5

  

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  Excellent arrived on time.

  Review of 12/8/23, following an experience of 11/12/23 by A A. *

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  Answer by palaisdesthes.com

  

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  We're delighted to hear that your experience was excellent, and your order arrived on time!

• 4 / 5

  

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  I got a little lost navigating the website, while I was looking for gifts (mugs). Website navigation could use a little improvement in flow? I remember I would try to go back and end up being returned to the wrong place. Sorry, I can't be more specific because it was weeks ago. Delivery was fast! It would have been nice to have the tracking information without an extra request step needed. Your products are wonderful. The advent calendar is fantastic and an outstanding gift.

  Review of 12/8/23, following an experience of 11/16/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for this feedback! It is truly valued. I am also glad to confirm that we are working on the issue of the shipment confirmation emails. Thank you for choosing Palais des Thes!

• 5 / 5

  

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  One item in the initial delivery arrived broken. I emailed to inquire about getting it replaced and the representative was apologetic and replaced the broken item without question. Both deliveries were promptly received.

  Review of 12/7/23, following an experience of 11/15/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for bringing this to our attention. We apologize for the inconvenience caused by the broken item in your initial delivery. However, we're pleased to hear that our representative promptly addressed the issue and replaced the item without any hassle. Your satisfaction is important to us, and we appreciate your understanding. If there's anything else we can assist you with or if you have further feedback, please feel free to let us know. We're committed to ensuring a positive experience for you, and we look forward to serving you in the future.

• 4 / 5

  

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  The teas are amazing, but the tins arrive dented up, and should be packed better, to keep them from getting banged up, unless they are being sent out that way.

  Review of 12/7/23, following an experience of 11/16/23 by A A. *

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• 5 / 5

  

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  I love this product and the box arrived quickly and well-packaged.

  Review of 12/7/23, following an experience of 11/16/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for your positive feedback! We're thrilled to hear that you love our product, and we're delighted that your box arrived quickly and well-packaged

• 5 / 5

  

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  Best teas ever!

  Review of 12/7/23, following an experience of 11/15/23 by A A. *

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  Answer by palaisdesthes.com

  

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  We're thrilled to hear that you appreciate our quick shipping and consistently high-quality products. It's customers like you who make our efforts worthwhile. We're delighted to be your all-time favorite tea, and we look forward to serving you again soon!

  Answer by A A

  

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  I was speaking true! For trying many other teas, Palais des Thés has an exceptional quality, the taste and flavours are rich. Always an amazing experience. We are so happy and relieved to be able to order via the US website since we moved in Canada from France! 😊

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• 5 / 5

  

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  Worked out great!

  Review of 12/6/23, following an experience of 11/10/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Caroline, we are so happy to hear that!

• 5 / 5

  

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  I knew what I wanted so I wasn't browsing too long.

  Review of 12/6/23, following an experience of 11/14/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for your kind review. We are very happy we could help you find the tea you were looking for. We hope to see you again soon at Palais des Thés!

• 5 / 5

  

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  Very satisfied with my order.

  Review of 12/6/23, following an experience of 11/10/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for your kind review. We are very happy we could help you find the tea you were looking for. We hope to see you again soon at Palais des Thés!

• 5 / 5

  

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  Shipping is not as fast as other vendors.

  Review of 12/6/23, following an experience of 11/14/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for sharing your feedback about our shipping speed. We're sorry to hear that it didn't meet your expectations compared to other vendors. Your input is valuable to us, and we're continually working on improving our services. If there's anything specific you'd like to address or if you have suggestions, please feel free to let us know. We appreciate your understanding and hope to provide you with an even better experience in the future. Thank you for choosing Palais des Thes!

• 5 / 5

  

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  Great

  Review of 12/5/23, following an experience of 11/13/23 by A A. *

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• 5 / 5

  

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  I have enjoyed the tea very much.

  Review of 12/5/23, following an experience of 11/14/23 by A A. *

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  Answer by palaisdesthes.com

  

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  We're thrilled to hear that you've been enjoying our tea! Thank you for sharing your positive experience.

• 5 / 5

  

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  My order experienced a small issue that was resolved quickly, efficiently, professionally, and with great kindness.

  Review of 12/5/23, following an experience of 11/14/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for sharing your experience with us. We're delighted to hear that our team swiftly and professionally addressed the small issue in your order with great kindness. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. We value your feedback and look forward to serving you again with the same level of care and attention. Thank you for choosing Palais des Thes!

• 5 / 5

  

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  Love the aroma and taste

  Review of 12/4/23, following an experience of 11/8/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for your wonderful feedback! We're delighted that you love both the aroma and taste of our tea. Your satisfaction is our ultimate goal, and we're grateful for your positive experience.

• 5 / 5

  

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  Easy and efficient.

  Review of 12/4/23, following an experience of 11/13/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for your kind review. We are very happy we could help you find the tea you were looking for. We hope to see you again soon at Palais des Thés!

• 5 / 5

  

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  Great products and quick delivery

  Review of 12/4/23, following an experience of 11/13/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for your kind review. We are very happy we could help you find the tea you were looking for. We hope to see you again soon at Palais des Thés!

• 4 / 5

  

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  I have already recommended it to several people that I know enjoy tea. Im thoroughly impressed with the quality of the tea blends, however, damage to the tins, apparently during shipping, is a big disappointment.

  Review of 12/4/23, following an experience of 11/12/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for praising our teas! We're sorry for any inconvenience with dented tins during transit. We'll work on better packaging with our shipping partners. If similar issues arise, please contact our customer service. Your satisfaction is crucial, and your feedback helps us improve. Thanks!

• 5 / 5

  

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  This was a Christmas gift and was ordered well in advance of needing it. Packaged well. Appeared as pictured on website.

  Review of 12/4/23, following an experience of 11/6/23 by A A. *

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  Answer by palaisdesthes.com

  

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  We're delighted to hear that the Christmas gift you ordered was packaged well and met your expectations, appearing just as pictured on our website. Your satisfaction is important to us, and we're grateful for your positive feedback. If you have any more occasions or preferences in the future, feel free to explore our offerings. Thank you for choosing us, and we hope the recipient thoroughly enjoys their thoughtful gift!

• 5 / 5

  

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  Well wrapped

  Review of 12/3/23, following an experience of 11/12/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for your kind review. We are very happy we could help you find the tea you were looking for. We hope to see you again soon at Palais des Thés!

• 4 / 5

  

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  I love the products but the beautiful arrive dented up and should be better protected.

  Review of 12/3/23, following an experience of 11/7/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for praising our teas! We're sorry for any inconvenience with dented tins during transit. We'll work on better packaging with our shipping partners. If similar issues arise, please contact our customer service. Your satisfaction is crucial, and your feedback helps us improve. Thanks!

• 5 / 5

  

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  Arrived quickly, easy to order.

  Review of 12/3/23, following an experience of 11/7/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for your kind review. We are very happy we could help you find the tea you were looking for. We hope to see you again soon at Palais des Thés!

• 5 / 5

  

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  Quick shipping. .Packaged arrived timely and in good condition.

  Review of 12/2/23, following an experience of 11/6/23 by A A. *

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  Answer by palaisdesthes.com

  

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  We're thrilled to have made your tea shopping experience convenient and enjoyable! Your recommendation means a lot to us. If there's anything else we can do to enhance your tea journey, please don't hesitate to share.

• 5 / 5

  

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  Delivery was prompt. I love advent calendars and the Palais Des Thes really meets my expectations. Great teas from around the world. A great and varied selection. Top quality tins keep the tea fresh until use. Overall Exceptional Product! Thanks for this creation !

  Review of 12/2/23, following an experience of 11/11/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for your wonderful review! We're thrilled to hear that the delivery was prompt and that our advent calendars exceeded your expectations. It's fantastic to know that you appreciate the great and varied selection of teas from around the world, and we're glad the top-quality tins are keeping the tea fresh for your enjoyment. Your words are truly appreciated, and we're delighted to have created an exceptional product that adds joy to your tea experience. Thank you for choosing Palais des Thés, and we look forward to bringing you more delightful tea moments in the future!

• 5 / 5

  

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  Really love the advent calendars. I wish I was able to send to multiple addresses on the same order.

  Review of 12/2/23, following an experience of 11/11/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for your wonderful feedback on our advent calendars! We're delighted to hear that you love them. We understand the desire to send to multiple addresses on the same order, and we appreciate your suggestion. We'll certainly take this into consideration as we continue to enhance and expand our ordering options. In the meantime, if you ever need assistance with multiple shipments, please reach out to our customer service team. We're here to help and ensure that your gifting experience with us is as convenient as possible. Thank you for choosing us to be a part of your festive celebrations!

• 5 / 5

  

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  I love Palais des Thes, and the shopping experience, the delivery, and of course the tea…is perfect.

  Review of 12/2/23, following an experience of 11/6/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for your glowing review! We're thrilled to hear that you love Palais des Thés and that your overall shopping experience, delivery, and, of course, the tea itself have met your expectations. Your satisfaction is our priority, and we're grateful to have you as a valued customer.

• 5 / 5

  

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  The teas are spectacular! Sadly, the tins often arrive dented, I assume from shifting around in transit, despite being carefully packed.

  Review of 12/1/23, following an experience of 11/10/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for your kind words about our teas! We're thrilled to hear that you find them spectacular. However, we sincerely apologize for the inconvenience caused by the dented tins during transit. We understand the importance of receiving products in pristine condition. We'll certainly address this issue with our shipping partners to ensure better packaging or handling. If any of your future orders arrive with similar concerns, please don't hesitate to contact our customer service team. Your satisfaction is our priority, and we appreciate your feedback as we work towards an even better tea experience for you.

• 5 / 5

  

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  Happy with my purchase

  Review of 12/1/23, following an experience of 11/5/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Jennifer, we are so happy to hear it!

• 5 / 5

  

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  FedEx is not the best carrier in the Rocky Mountain due to use of contracters. Always running late and manipulating the tracking updates.

  Review of 11/30/23, following an experience of 11/9/23 by A A. *

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  Answer by palaisdesthes.com

  

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  We apologize for the inconvenience caused by the delivery issue. Your feedback is valuable to us, and we'll work closely with our carrier to ensure packages are delivered securely and as per your preferences. If there's anything else we can assist you with or if you have specific delivery instructions, please feel free to share. Thank you for bringing this to our attention and thank you for choosing Palais des Thes!

• 5 / 5

  

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  Very satisfied with my order.

  Review of 11/30/23, following an experience of 11/4/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for your kind review. We are very happy we could help you find the tea you were looking for. We hope to see you again soon at Palais des Thés!

• 5 / 5

  

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  Quick delivery, easy to order

  Review of 11/29/23, following an experience of 11/3/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for your kind review. We are very happy we could help you find the tea you were looking for. We hope to see you again soon at Palais des Thés!

• 5 / 5

  

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  Delicate, delicious. Good for all kinds of scenarios.

  Review of 11/29/23, following an experience of 11/3/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Dear Ann, thank you so much for this kind review!

• 5 / 5

  

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  I loved the teas I ordered, there's no dust, only leaves and flowers. Haven't opened the advent calendar yet.

  Review of 11/29/23, following an experience of 11/1/23 by A A. *

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  Answer by palaisdesthes.com

  

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  We're thrilled to hear that you loved the teas you ordered!

• 4 / 5

  

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  It was a good experience but a little expensive

  Review of 11/29/23, following an experience of 11/8/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for sharing your feedback with us. We appreciate your positive note about your overall experience. We understand concerns about pricing, and we continually strive to offer the best value for the exceptional quality of our teas. Your input is valuable, and we'll certainly take it into consideration as we work to provide more options that cater to different budgets. If there's anything specific you're looking for or if you have further suggestions, feel free to share. We're committed to ensuring your tea experience is not only good but also aligned with your expectations. Thank you for choosing Palais des Thes!

• 5 / 5

  

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  Found this company’s tea while visiting Paris , great products easy ordering fast delivery highly recommend

  Review of 11/28/23, following an experience of 11/7/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for discovering us during your visit to Paris! We're delighted to hear that you enjoyed our teas and had a positive experience with our ordering and delivery process.

• 5 / 5

  

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  Website is easy to navigate and find fabulous tea. I loved everything I ordered and I know those I bought gifts for will be equally happy.

  Review of 11/27/23, following an experience of 11/5/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for your kind review. We are very happy we could help you find the tea you were looking for. We hope to see you again soon at Palais des Thés!

• 5 / 5

  

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  I have ordered for years and have been pleased each time with the products selection, the delivery, and customers service.

  Review of 11/27/23, following an experience of 11/4/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for your loyal support over the years! We're thrilled to hear that you've consistently been pleased with our product selection, delivery, and customer service. Your satisfaction is our utmost priority, and it's customers like you who make our efforts truly rewarding.

• 5 / 5

  

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  I got my order quickly and in perfect condition. I appreciated the extra sample packets of tea. Thank you.

  Review of 11/26/23, following an experience of 11/3/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for taking the time to share your positive experience! We're delighted to hear that your order arrived quickly and in perfect condition.

• 5 / 5

  

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  your carrier never delivers the package to our apartment, they always leave it somewhere laying around..!

  Review of 11/26/23, following an experience of 11/3/23 by A A. *

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• 5 / 5

  

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  The site is easy to navigate. The search feature returned accurate results.

  Review of 11/24/23, following an experience of 11/2/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for your kind review. We are very happy we could help you find the tea you were looking for. We hope to see you again soon at Palais des Thés!

• 4 / 5

  

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  I didn't receive any emails confirming my order or advising of shipping info; however, when I contacted customer service, I received excellent help and a link to track my order. I haven't given the Advent calendars to the recipients yet, so I can't comment on them except to say that they look nice on the outside. The tea samples that PdT sent were very tasty though!

  Review of 11/23/23, following an experience of 11/2/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for sharing your feedback, and we appreciate your understanding regarding the email confirmation and shipping information. We apologize for any inconvenience caused and are glad our customer service team was able to assist promptly. We hope the recipients enjoyed the Advent calendars, and we're thrilled to hear you found the tea samples tasty. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out.

• 5 / 5

  

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  Website is clear, easy to find product and super easy to order. Delivery is timely and the tea is always fantastic.

  Review of 11/23/23, following an experience of 11/2/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for your kind review. We are very happy we could help you find the tea you were looking for. We hope to see you again soon at Palais des Thés!

• 5 / 5

  

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  Palais de tes is consistently exquisite. The teas are of exceptional quality with a remarkable taste. I highly recommend them to enjoy daily, to gift and to add an air of the exotic to entertaining.

  Review of 11/22/23, following an experience of 10/27/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for your glowing review! We're thrilled to hear that you find Palais des Thés consistently exquisite, and we appreciate your kind words about the exceptional quality and remarkable taste of our teas. Cheers to many more flavorful moments with Palais des Thés!

• 5 / 5

  

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  very easy to order online. Timely shipping.

  Review of 11/22/23, following an experience of 10/31/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for taking the time to share your experience! We're delighted to hear that you found our online ordering process easy and that the shipping was timely. Providing a seamless and efficient shopping experience is important to us.

• 5 / 5

  

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  Literally arrived the next day

  Review of 11/21/23, following an experience of 10/31/23 by A A. *

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  Answer by palaisdesthes.com

  

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  We are so glad to hear your shipping time was fast!

• 5 / 5

  

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  Quick shipping and ALWAYS a quality product. My all time favorite tea.

  Review of 11/21/23, following an experience of 10/31/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for your kind words! We're thrilled to hear that you appreciate our quick shipping and consistently high-quality products. It's customers like you who make our efforts worthwhile. We're delighted to be your all-time favorite tea, and we look forward to serving you again soon!

• 5 / 5

  

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  I'm falling in love mint tea , 'Green tea with mint', which I have tried in Cancun last month. So, I ordered it in Korea. I want to oreder regularly. Do you have plans to open stores in Korea?

  Review of 11/20/23, following an experience of 10/30/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for this review Jinkyu! We do not yet have any plans to open a store in Korea but we might in the future!

• 5 / 5

  

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  I'm a regular customer and I will continue to be a return customer

  Review of 11/20/23, following an experience of 10/30/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Dear Brett, thank you so much for this kind review. We hope to keep having you as a return customer for many years to come!

• 5 / 5

  

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  easy to find products that interested me .

  Review of 11/20/23, following an experience of 10/25/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for your kind review. We are very happy we could help you find the tea you were looking for. We hope to see you again soon at Palais des Thés!

• 5 / 5

  

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  Easy to browse

  Review of 11/18/23, following an experience of 10/23/23 by A A. *

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  Answer by palaisdesthes.com

  

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  We are so glad to hear you had an easy time on our website!

• 5 / 5

  

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  I have been an online customer since 2018. I buy the rooibos des vahines in bags and loose forms. Well-designed web shopping experience.

  Review of 11/17/23, following an experience of 10/13/23 by A A. *

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  Thank you Teresa for this kind and thoughtful review. We are so glad the experience has been pleasant for you!

• 5 / 5

  

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  Easy to find the tea I like Delivery was on time . I will recommend Palais des thés to my friends .

  Review of 11/17/23, following an experience of 10/11/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for your kind review. We are very happy we could help you find the tea you were looking for. We hope to see you again soon at Palais des Thés!

• 5 / 5

  

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  I love the tea selections at Palais de Thes. I'd stock up on them when I'm in France and am happy that I can get them delivered to me now.

  Review of 11/17/23, following an experience of 10/19/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for your kind words! 🍵 We're delighted to be able to bring you our fine teas here in the States!

• 5 / 5

  

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  I love your tea. The du Louvre is my absolute favorite. The aroma and flavors are wonderful.

  Review of 11/17/23, following an experience of 10/23/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you Dannette! We are so glad that you enjoyed our The du Louvre. Thank you for being a customer of Palais des The :)

• 5 / 5

  

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  Delicious, high quality tea. I like the bags, too.

  Review of 11/17/23, following an experience of 10/18/23 by A A. *

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  Answer by palaisdesthes.com

  

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  We're thrilled to hear that you had a great tea experience with us! We take great pride in sourcing and crafting our teas, and it's fantastic to hear that you appreciate them.

• 5 / 5

  

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  I have a friend, who is very much into teas. This is an excellent advent calendar for her. I sure hope she likes them!

  Review of 11/17/23, following an experience of 10/21/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Dear Joan, I am sure your friend will love the Advent Calendar as much as we do! Thank you for choosing Palais des Thes!

• 5 / 5

  

  Edit Flag

  Delivery is always very fast

  Review of 11/17/23, following an experience of 10/22/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for noticing our swift shipping! We're delighted to have delivered your tea to you promptly

• 5 / 5

  

  Edit Flag

  Quick delivery

  Review of 11/17/23, following an experience of 10/13/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for noticing our swift shipping! We're delighted to have delivered your tea to you promptly. We hope you enjoy your Palais des Thes tea!

• 5 / 5

  

  Edit Flag

  Amazing service and very delicious tea.

  Review of 11/17/23, following an experience of 10/11/23 by A A. *

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  Answer by palaisdesthes.com

  

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  We're delighted that you had a great experience with our service and our tea. Customer satisfaction is at the heart of everything we do. If you ever have any questions or need assistance, don't hesitate to reach out.

• 4 / 5

  

  Edit Flag

  It was easy to find the advent calendar, which I have ordered before.

  Review of 11/17/23, following an experience of 10/12/23 by A A. *

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  Thank you so much for your kind review. We are very happy we could help you find the tea you were looking for. We hope to see you again soon at Palais des Thés!

• 5 / 5

  

  Edit Flag

  Package was in pristine condition. My only comment is,they are shipping TEA, not the Crown Jewels. The package needn’t be hermetically sealed. JMO

  Review of 11/17/23, following an experience of 10/23/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for your review Julie. We truly appreciate your valuable feedback!

• 5 / 5

  

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  Very satisfied with whole experience.

  Review of 11/17/23, following an experience of 10/27/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for your kind review. We are very happy we could help you find the tea you were looking for and that you had a good experience. We hope to see you again soon at Palais des Thés!

• 5 / 5

  

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  Easy to navigate and fast delivery

  Review of 11/17/23, following an experience of 10/20/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for your kind review! We're thrilled that you received your order quickly. We look forward to serving you again soon!

• 5 / 5

  

  Edit Flag

  Some of the best tea out there. The order was easy to make and the delivery was on time. I love the free samples too! Gives me the ability to try new teas I wouldn't have bought myself.

  Review of 11/17/23, following an experience of 10/26/23 by A A. *

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  Answer by palaisdesthes.com

  

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  We take great pride in sourcing and crafting our teas, and it's fantastic to hear that you appreciate them. Your support means the world to us, and we look forward to serving you again soon at Palais des Thes!

• 5 / 5

  

  Edit Flag

  Timely delivery

  Review of 11/17/23, following an experience of 10/17/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for noticing our swift shipping! We're delighted to have delivered your tea to you promptly.

• 5 / 5

  

  Edit Flag

  Easy to navigate website and order arrived quickly.

  Review of 11/17/23, following an experience of 10/13/23 by A A. *

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  Answer by palaisdesthes.com

  

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  We are glad to hear you had a pleasant experience Cathy!

• 5 / 5

  

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  This is a favorite vendor due to the quality of their products and their customer service!

  Review of 11/17/23, following an experience of 10/19/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you Bonnie for your kind review! We're thrilled that you received you enjoyed the delicious taste of our teas and appreciated our service. We take pride in delivering an exceptional tea experience to you. Your satisfaction is our greatest reward. We look forward to serving you again soon!

• 5 / 5

  

  Edit Flag

  So thrilled to be able to order online in the States. I usually have to take everything back from Paris in my suitcase:)

  Review of 11/17/23, following an experience of 10/21/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for this review Cindy. We are so glad we are able to get the finest of tea to you here in the States!

• 5 / 5

  

  Edit Flag

  Great!

  Review of 11/17/23, following an experience of 10/10/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you Mina! Happy to have you as a customer.

• 5 / 5

  

  Edit Flag

  I am thrilled to have found a source for my tea like Palais Des Thes! Their website is very user friendly. I like that you can see what the teas look like as well as a description of them. I can always count on quality tea with wonderful customer service. It's "Easy Peasy" to do business with them!

  Review of 11/17/23, following an experience of 10/19/23 by A A. *

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  Answer by palaisdesthes.com

  

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  We're thrilled to hear that you had a great tea experience with us! 😊 At Palais des Thes, we strive to offer the finest quality teas, and your feedback inspires us to continue our commitment to excellence. Thank you for being our customer.

  Answer by A A

  

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  Your hard work and commitment shows. Keep up the good work!

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• 5 / 5

  

  Edit Flag

  The selection and descriptions are informative and spot on. Delivery was unbelievably fast!

  Review of 11/17/23, following an experience of 10/24/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for your kind review. We are very happy we could help you find the tea you were looking for. We hope to see you again soon at Palais des Thés!

• 5 / 5

  

  Edit Flag

  ...

  Review of 11/17/23, following an experience of 10/7/23 by A A. *

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• 5 / 5

  

  Edit Flag

  Happy customer :)

  Review of 11/17/23, following an experience of 10/18/23 by A A. *

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  Answer by palaisdesthes.com

  

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  It warms our hearts to read this Peggy 😊 . Happy to have you as a customer of Palais des Thes!

  Answer by A A

  

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  Happy to be your customer ;)! Keep working on your organic selection . Thank you!!

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• 5 / 5

  

  Edit Flag

  Love the quality of Palais des Thes teas!

  Review of 11/17/23, following an experience of 10/21/23 by A A. *

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• 5 / 5

  

  Edit Flag

  Best tea. Very responsive customer service.

  Review of 11/17/23, following an experience of 10/14/23 by A A. *

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  Answer by palaisdesthes.com

  

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  We're honored to have you as a customer and appreciate your support. Feel free to reach out if you ever need more more assistance or have any questions.

• 5 / 5

  

  Edit Flag

  Easy to shop, I shop multiple ways. Either by preferred tea, or browsing categories, newness,etc.

  Review of 11/17/23, following an experience of 10/12/23 by A A. *

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  Answer by palaisdesthes.com

  

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  We're pleased to hear that you found our website easy to navigate. We strive to make your shopping experience as smooth as possible. If you ever have any suggestions or feedback, please don't hesitate to share. Thank you for choosing Palais des Thes!

• 5 / 5

  

  Edit Flag

  Fun way to try different tea

  Review of 11/17/23, following an experience of 10/17/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you Sharyn! We are glad you enjoy our tea and we hope to keep providing the finest of teas at Palais des Thes.

• 5 / 5

  

  Edit Flag

  Fast delivery

  Review of 11/3/23, following an experience of 10/12/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for your kind words about our fast shipping! We understand the importance of prompt deliveries, and we're delighted to have met your expectations. Enjoy your tea, and we look forward to serving you again soon at Palais des Thes.

• 5 / 5

  

  Edit Flag

  One of my favorite tea brands

  Review of 11/3/23, following an experience of 10/13/23 by A A. *

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  Answer by palaisdesthes.com

  

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  We're delighted to hear that you enjoy our teas. Your feedback inspires us to keep innovating and creating memorable tea moments. Thank you for being a part of our Palais des Thes tea-loving family!

• 5 / 5

  

  Edit Flag

  I was reading about Dark Tea and googled to find out where I could find it. Palias Des Thes was one of the results. I liked what I saw and ordered. The shipping was fast, well packaged and the tea is excellent. I love it. Fermented tea has been proven to have many health benefits. I would highly recommend.

  Review of 11/2/23, following an experience of 10/12/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for this kind review Lori. We take great pride in sourcing and crafting our teas, and it's fantastic to hear that you appreciate them. Your support means the world to us, and we look forward to serving you again soon.

• 5 / 5

  

  Edit Flag

  No issues, everything is easy to navigate and understand. No surpirses.

  Review of 11/2/23, following an experience of 9/24/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for taking the time to share your positive experience.

• 5 / 5

  

  Edit Flag

  Fast delivery, arrived exactly as described, and excellent teas. Our guests always ask where it came from when we serve it!

  Review of 11/2/23, following an experience of 10/11/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for your kind review. We are very happy to have you as a customer. We hope to see you again soon at Palais des Thés!

• 5 / 5

  

  Edit Flag

  The site is lovely

  Review of 11/1/23, following an experience of 10/5/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you Summer!

• 5 / 5

  

  Edit Flag

  There was a small mistake in my order but custom service was very helpful and reactive and in the end I received all the teas I ordered.

  Review of 11/1/23, following an experience of 10/11/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for your kind review. We are very happy we could help you resolve the issue. We hope to see you again soon at Palais des Thés!

• 5 / 5

  

  Edit Flag

  Delicious teas, fresh taste, incredibly fast delivery

  Review of 11/1/23, following an experience of 10/5/23 by A A. *

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• 5 / 5

  

  Edit Flag

  The ordering was very simple and it shipped really quickly

  Review of 10/31/23, following an experience of 10/5/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for your kind review. We are very happy we could help make the experience easy for you. We hope to see you again soon at Palais des Thés!

• 5 / 5

  

  Edit Flag

  Absolutely LOVE the cocoon mug!! Appreciate the fast shipping and wonderful customer service at Palais des Thes

  Review of 10/31/23, following an experience of 10/10/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Dear Courtney, thank you so much. We love to have you as a Palais des Thes customer!

• 5 / 5

  

  Edit Flag

  My tea came safely packed and before I expected it.

  Review of 10/31/23, following an experience of 10/4/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you Jolene for this nice review. We hope you enjoy your tea!

• 5 / 5

  

  Edit Flag

  Love the samples. Although I wish they would provide a better variety of samples. I get a lot of English Breakfast samples but I'm hesitant to order other teas I've never tried before.

  Review of 10/30/23, following an experience of 9/30/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Dear Jonathan, thank you so much for leaving this review. Please know that this feedback is appreciate!

• 5 / 5

  

  Edit Flag

  Excellent!!!

  Review of 10/30/23, following an experience of 10/9/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you Donna!

• 5 / 5

  

  Edit Flag

  This is my go-to tea, I won’t drink anything else. The selection of teas is wonderful. I've only once in 15 years not been able to get the tea I want. This shipping is spot on. It’s always expeditious. My only gripe is if I don’t meet the shipping minimum. But that’s ok too

  Review of 10/30/23, following an experience of 10/9/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Dear Julie, thank you so much! We are so glad to have you as such a longtime fan!!

• 5 / 5

  

  Edit Flag

  Selection is great, includes organic teas. Teas I have purchased are superb, fresh, fragrant, smooth. Prices are very fair and well worth it. Delivery is prompt.

  Review of 10/26/23, following an experience of 9/28/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Dear Claire, thank you so much for this review. This is exactly the type of quality and experience we like to provide to our customer. Thank you for choosing Palais des Thes!

• 5 / 5

  

  Edit Flag

  Easy to navigate the site. Good information

  Review of 10/26/23, following an experience of 10/5/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for your kind review. We are very happy we could help you find the tea you were looking for. We hope to see you again soon at Palais des Thés!

• 5 / 5

  

  Edit Flag

  Love these teas Guimet and Theophile are my favorites.

  Review of 10/25/23, following an experience of 10/4/23 by A A. *

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  Answer by palaisdesthes.com

  

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  We're so pleased to hear that you enjoyed our teas. Your feedback encourages us to continue exploring and sharing the world of tea.

• 5 / 5

  

  Edit Flag

  I am overwhelmingly pleased with Palais des Thes.

  Review of 10/23/23, following an experience of 9/27/23 by A A. *

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  Thank you Kennise. We are so happy to have you as a fan!

• 5 / 5

  

  Edit Flag

  I can’t believe how fast these shipped and arrived! Very good teas too!

  Review of 10/22/23, following an experience of 9/22/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you Vinnie! We aim to process orders quickly and well. Glad to have you as a fan of Palais des Thes.

• 5 / 5

  

  Edit Flag

  timely and well packaged

  Review of 10/22/23, following an experience of 9/30/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you for this review Antoine. We are very glad to hear you had a nice experience.

• 5 / 5

  

  Edit Flag

  Yes I would recommend you guys to my friends and family which I already did, tea is great love that the tea bags isn’t paper and I already place a next order with you guys hope to be getting it soon.

  Review of 10/22/23, following an experience of 9/29/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for your kind review. We are very happy we could help you find the tea you were looking for. We hope to see you again soon at Palais des Thés!

• 5 / 5

  

  Edit Flag

  The Palais des Thes website is very user friendly. Makes it easy to browse and select the tea.

  Review of 10/21/23, following an experience of 9/24/23 by A A. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for your kind review. We are very happy we could help you find the tea you were looking for. We hope to see you again soon at Palais des Thés!

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