Customer reviews for palaisdesthes.com

Customer reviews

• 5 / 5 1

  

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  The tea is SO FRESH

  Review of 2/19/21, following an experience of 3/23/19 by ARNOLD M. *

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• 5 / 5 1

  

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  Always very happy.

  Review of 2/19/21, following an experience of 3/27/19 by DAMEON H. *

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• 4 / 5 1

  

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  Poor packing of the items placed in the box. No packing material or protection placed in box. Just the items were present in the box so they could bounce around and bang against each other. Prior order was similar with broken glass that essentially had no protection.

  Review of 2/19/21, following an experience of 2/16/19 by RYLEIGH O. *

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• 5 / 5 1

  

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  Excellent service Just wish for promotions

  Review of 2/19/21, following an experience of 2/27/19 by DESIREE R. *

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• 4 / 5 1

  

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  The Blue of London is excellent. I would prefer they were organic though.

  Review of 2/19/21, following an experience of 2/19/19 by VICKY B. *

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• 5 / 5 1

  

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  Excellent

  Review of 2/19/21, following an experience of 3/3/19 by COLTEN T. *

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• 5 / 5 1

  

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  Just fine company with which to deal.

  Review of 2/19/21, following an experience of 3/2/19 by MYAH B. *

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• 5 / 5 1

  

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  wonderful service and delivery

  Review of 2/19/21, following an experience of 2/22/19 by MOLLY B. *

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• 5 / 5 1

  

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  I love receiving samples I may buy those next time because your teas all deliciois

  Review of 2/19/21, following an experience of 3/13/19 by KEELEY H. *

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• 5 / 5 1

  

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  Love this tea

  Review of 2/19/21, following an experience of 3/14/19 by SAMANTHA P. *

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• 1 / 5 1

  

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  I placed my order 10 days ago. Received my confirmation email but that’s all. I have yet to receive my items or even a shipping notice. I have reached out 3 times and no reply back. Very poor service which is a shame for such great products. Very disappointed.

  Review of 2/19/21, following an experience of 2/27/19 by CARLIE M. *

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• 5 / 5 1

  

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  some linguistic issues with this page. haven't opened the goods yet. I think you are very nice people ( those with whom I had the pleasure of talking) Best wishes to everyone there.

  Review of 2/19/21, following an experience of 3/11/19 by SABRYNA R. *

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• 5 / 5 1

  

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  LOVED PERFECT

  Review of 2/19/21, following an experience of 2/17/19 by ALBIN O. *

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• 5 / 5 1

  

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  Great company

  Review of 2/19/21, following an experience of 2/18/19 by RAHUL D. *

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• 5 / 5 1

  

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  Tea is excellent as expected

  Review of 2/19/21, following an experience of 3/4/19 by MARCELLA C. *

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• 5 / 5 1

  

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  Always the perfect cup of tea.

  Review of 2/19/21, following an experience of 3/9/19 by MCKENNA W. *

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• 3 / 5 1

  

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  The website is very difficult to navigate. The teas are hard to find I can’t reorder from. A previous order without the site crashing. When I try to re-direct the delivery location the site refused the info. When I sent a message to redirect the delivery I got no response. I ended up having to have it mailed twice - hardly cost effective. But I love the proguct.

  Review of 2/19/21, following an experience of 3/14/19 by BREANA D. *

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• 5 / 5 1

  

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  The order was filled and delivered very quickly. I have not tasted all teas that I ordered but of the ones I have tasted I am very pleased. The packaging does not rely on too much plastic (although there is some) which I concerns me.

  Review of 2/19/21, following an experience of 3/6/19 by KAMRON R. *

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• 1 / 5 1

  

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  I placed an order on Feb. 4 2019. I received confirmation of order but since then no notification of shipment nor delivery. I sent an email to Palais des The to advise them of the situation on Sat. 16th but have not received a response. I’m very disappointed:( Thank you Diane Stockton

  Review of 2/19/21, following an experience of 2/18/19 by KAILYN K. *

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• 5 / 5 1

  

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  Excellent product. Environmentally friendly.

  Review of 2/19/21, following an experience of 3/6/19 by TRACEY T. *

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• 1 / 5 1

  

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  I have not received my order.

  Review of 2/19/21, following an experience of 2/17/19 by MYLENE T. *

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• 5 / 5 1

  

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  The tea was very tasty.

  Review of 2/19/21, following an experience of 2/23/19 by MOZELL H. *

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• 5 / 5 1

  

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  Fabulous tea--so glad I discovered it at the Chatwal Hotel

  Review of 2/19/21, following an experience of 3/6/19 by VINCE B. *

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• 5 / 5 1

  

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  Great teas

  Review of 2/19/21, following an experience of 2/17/19 by RAOUL A. *

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• 5 / 5 1

  

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  Easy shopping experience....love the variety of teas and tea accessories.

  Review of 2/19/21, following an experience of 2/4/19 by JARRED K. *

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• 5 / 5 1

  

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  Very good customer experience. Delivery as scheduled. Great products

  Review of 2/19/21, following an experience of 2/9/19 by DURWARD J. *

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• 5 / 5 1

  

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  Good service

  Review of 2/19/21, following an experience of 2/11/19 by FABIAN H. *

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• 4 / 5 1

  

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  Customer service was not great but my Aunt’s box finally arrived and she loves it! There was a bit of a snafu with shipping and their website. I would give them another chance for sure.

  Review of 2/19/21, following an experience of 2/5/19 by LUCAS N. *

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• 5 / 5 1

  

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  There is not a day that goes by that I don’t drink Palais Des Thes tea. I even take it with me when I travel. I love your teas

  Review of 2/19/21, following an experience of 2/3/19 by TED F. *

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• 4 / 5 1

  

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  HelloLove ur teas

  Review of 2/19/21, following an experience of 2/11/19 by ALANIS W. *

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• 5 / 5 1

  

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  Palais des Thés are the best quality teas I have experienced. The information on the teas in wonderful. I have been in your amazing shops one in Paris and in Slovenia. It is wonderful to able to order your teas on line.

  Review of 2/19/21, following an experience of 2/11/19 by RESSIE K. *

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• 5 / 5 1

  

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  One day I had a problem with my order and the customer service was excellent I always buy the tea at Palais des thés USAThe best

  Review of 2/19/21, following an experience of 2/12/19 by TRACE H. *

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• 5 / 5 1

  

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  Site isn’t user friendly for me. I finally fig.ured out to use US before the website address.

  Review of 2/19/21, following an experience of 2/11/19 by AVA K. *

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• 5 / 5 1

  

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  Everything was great.

  Review of 2/19/21, following an experience of 2/15/19 by CALEB C. *

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• 1 / 5 1

  

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  Just to let you know that I have NOT received this order yet

  Review of 2/19/21, following an experience of 2/12/19 by MYRTICE K. *

  *Pseudonymized data at the request of the author

  Answer by palaisdesthes.com

  

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  Dear madam Weskamp I hope this comment finds you well. I saw the package was delivered yesterday night. As you are based in California the parcel took longer this time with FEDEX and I am sorry about it - I credited your customer account of 6.90 for the shippingBest regardsClaire

• 3 / 5 1

  

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  Never answer phone or emails. Do not have products available on European website (and make no effort to try to get them.)Time between placing order and receiving it is very long.

  Review of 2/19/21, following an experience of 2/16/19 by CHRISTY M. *

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• 5 / 5 1

  

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  Excellent products excellent service Thanks

  Review of 2/19/21, following an experience of 2/13/19 by JAMAL D. *

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• 4 / 5 1

  

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  Great product and professional packaging and delivery but website is sometimes unresponsive.

  Review of 2/19/21, following an experience of 2/3/19 by ARNE K. *

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• 5 / 5 1

  

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  Excellent service. High quality products and quick reliable shipping.

  Review of 2/19/21, following an experience of 2/15/19 by REAGAN W. *

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• 5 / 5 1

  

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  Fast service

  Review of 2/19/21, following an experience of 2/6/19 by EMILIANO S. *

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• 5 / 5 1

  

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  I originally purchased this tea while in France. I was so happy to find a source so close to home.

  Review of 2/19/21, following an experience of 2/12/19 by HILMA S. *

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• 5 / 5 1

  

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  Excellent tea Great service

  Review of 2/19/21, following an experience of 2/1/19 by ANABEL S. *

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• 5 / 5 1

  

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  Yum

  Review of 2/19/21, following an experience of 1/30/19 by ELBERT S. *

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• 5 / 5 1

  

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  love this company. The tea is amazing. Service is excellent

  Review of 2/19/21, following an experience of 1/27/19 by VIVA H. *

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• 5 / 5 1

  

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  Love this tea And arrives the very next day after placing order-

  Review of 2/19/21, following an experience of 1/26/19 by HASSAN K. *

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• 5 / 5 1

  

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  Delivery is fairly quick the product is the highest quality and when I did have to talk to customer service a couple of years ago they were amazing. They let me know that a limited edition product was back in stock.

  Review of 2/19/21, following an experience of 1/30/19 by CATHERINE W. *

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• 5 / 5 1

  

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  I love love love the tea I receive from Palais Des Thes. The order too a week to get here which is not a huge amount of time but as I was going through tea withdrawals it seemed a long time. Customer service is a moot point as I placed the order on-line and I had no interaction with anyone though I did receive e-mail updates as to when my order shipped. Great tea

  Review of 2/19/21, following an experience of 1/28/19 by NYA H. *

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• 5 / 5 1

  

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  Thank you

  Review of 2/19/21, following an experience of 2/1/19 by ASSUNTA V. *

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• 3 / 5 1

  

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  The tea is always delicious. The delivery is always prompt. However the customer service is non-existent. I have sent email and left voice messages one multiple occasions and not once have I ever received a response.

  Review of 2/19/21, following an experience of 1/25/19 by AMPARO K. *

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• 5 / 5 1

  

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  Excellent teas and very prompt responsive customer service.

  Review of 2/19/21, following an experience of 1/29/19 by NARCISO C. *

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• 5 / 5 1

  

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  Fast shipping and nicely packaged.

  Review of 2/19/21, following an experience of 1/25/19 by ZOILA W. *

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• 5 / 5 1

  

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  Love the tea I Ordered

  Review of 2/19/21, following an experience of 2/1/19 by ALYSON M. *

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• 5 / 5 1

  

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  I didn't realize the brick and mortar in New York had shuttered but I'm pleased to have this tea back in my life via the internet

  Review of 2/19/21, following an experience of 1/25/19 by LOUISA L. *

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• 5 / 5 1

  

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  Excellent

  Review of 2/19/21, following an experience of 2/2/19 by LAVERN P. *

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• 1 / 5 1

  

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  We have not received this order which was placed on January 18th 2019. We received an order confirmation but not an actual confirmation on the shipping.

  Review of 2/19/21, following an experience of 1/30/19 by ALDA W. *

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• 5 / 5 1

  

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  excellent product

  Review of 2/19/21, following an experience of 1/27/19 by COLE M. *

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• 5 / 5 1

  

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  I love your teas particularly fond of green teas in muslin bags. Hey

  Review of 2/19/21, following an experience of 1/24/19 by SEDRICK H. *

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• 5 / 5 1

  

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  This tea is amazing

  Review of 2/19/21, following an experience of 2/1/19 by TRENTON Q. *

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• 5 / 5 1

  

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  High quality teas perfect packaging excellent service

  Review of 2/19/21, following an experience of 1/31/19 by MICHEAL J. *

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• 5 / 5 1

  

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  This is really the only place I buy tea from. They have a superior selection with so many teas that I love and the teas actually have FLAVOR not just smell nice like other brands that I've tried in the past. I will be a customer for life

  Review of 2/19/21, following an experience of 1/25/19 by LEANN W. *

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• 5 / 5 1

  

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  Tracking package was excellent. Came in perfect condition in a timing fashion

  Review of 2/19/21, following an experience of 1/25/19 by JADEN V. *

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• 5 / 5 1

  

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  thanks

  Review of 2/19/21, following an experience of 1/18/19 by ANISSA G. *

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• 5 / 5 1

  

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  The highest quality tea I ever tried...and for decent price.

  Review of 2/19/21, following an experience of 1/23/19 by LAURYN C. *

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• 5 / 5 1

  

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  Speedy delivery and well packaged. Great product too

  Review of 2/19/21, following an experience of 1/17/19 by VLADIMIR B. *

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• 5 / 5 1

  

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  I was able to speak to the sales manager and she was very friendly and answered my questions extremely well. I loved speaking with her and was able to make an exchange easily. Plus the tea is fresh and exceptional

  Review of 2/19/21, following an experience of 1/19/19 by CARY M. *

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• 5 / 5 1

  

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  Shipped quick and I got my tea fix

  Review of 2/19/21, following an experience of 1/17/19 by JERMEY N. *

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• 5 / 5 1

  

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  pleasant experience and great tea.

  Review of 2/19/21, following an experience of 1/10/19 by WAYNE E. *

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• 5 / 5 1

  

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  Great product and service

  Review of 2/19/21, following an experience of 1/12/19 by LAZARO O. *

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• 5 / 5 1

  

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  Great

  Review of 2/19/21, following an experience of 1/7/19 by PERCIVAL M. *

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• 5 / 5 1

  

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  Everything arrived very quickly in good condition and the tea is of excellent quality.

  Review of 2/19/21, following an experience of 1/18/19 by SHANNA H. *

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• 5 / 5 1

  

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  I like tea products and courtesy of customer service.

  Review of 2/19/21, following an experience of 1/24/19 by CARMEL S. *

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• 1 / 5 1

  

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  Really enjoyed the tea. Waiting for Imperial Chai to get back into stock.

  Review of 2/19/21, following an experience of 1/13/19 by FRED W. *

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• 5 / 5 1

  

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  An initial delivery inadvertently left out one item on my order. It is easy to be in touch with Customer Service and they were very apologetic about missing one time and very quickly and nicely worked out the situation. I will definitely continue ordering from them. They seem to be a very nice professional company.

  Review of 2/19/21, following an experience of 1/7/19 by ZOIE S. *

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• 5 / 5 1

  

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  Love this shop have been a faithful customer for years already back in France. They have wonderful teas.

  Review of 2/19/21, following an experience of 1/23/19 by JOVANY F. *

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• 5 / 5 1

  

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  The order arrived very quickly and the tea is delicious. I like how I was given samples as well.

  Review of 2/19/21, following an experience of 1/8/19 by PETER G. *

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• 2 / 5 1

  

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  Customer service representatives requires to answer phone calls and e-mail the client for follow up of orders as promptly as possible. Maybe there was a staffing issue in NY office. Orders placed on Jan. 14 has no follow up until someone picked up the phone on Jan. 18 and started explaining. However the promise of delivery was not fulfilled at the same time. Another waiting period begins....

  Review of 2/19/21, following an experience of 1/24/19 by ERVIN K. *

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• 5 / 5 1

  

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  Good

  Review of 2/19/21, following an experience of 1/16/19 by CRAWFORD F. *

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• 5 / 5 1

  

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  Love your tea

  Review of 2/19/21, following an experience of 1/19/19 by KITTY C. *

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• 5 / 5 1

  

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  Really fast shipping and great product The Big Ben tea is our favorite I received a green tea with berries sample and absolutely fell in love Now I have two favorites

  Review of 2/19/21, following an experience of 1/9/19 by TIA N. *

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• 5 / 5 1

  

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  Highest quality loose teas I've ever found in the U.S. Definitely best black teas i've ever tasted anywhere in their Darjeeling Margaret's Hope and St. James OP Website is super easy to use and shipping has always arrived within one week. Their notice sign-up on out of stock items DOES work. Will be a customer until they go out of business

  Review of 2/19/21, following an experience of 1/23/19 by CLARE M. *

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• 1 / 5 1

  

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  Ordered 10 days ago and haven't even received the shipping notification. Sent an email regarding the status but no reply. Will not buy anything from them again.

  Review of 2/19/21, following an experience of 1/20/19 by MARISA O. *

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• 5 / 5 1

  

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  thank you for good service

  Review of 2/19/21, following an experience of 12/24/18 by GARETT W. *

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• 2 / 5 1

  

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  Was sent loose tea instead of tea bags. Earl grey. No one has responded when I told them. Ordered tea bags(for travel) . I checked my order online and confirmed it was tea bags checked the invoice slip and it said loose tea. So what now? No one will respond

  Review of 2/19/21, following an experience of 12/30/18 by SIENNA D. *

  *Pseudonymized data at the request of the author

  Answer by palaisdesthes.com

  

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  Dear madam thank you for your feedback and we are sorry about this picking mistake. The warehouse is sending you today the teabags. I did not get any email from you - please feel free to email directly at info@us.palaisdesthes.com if you have any issues. I wish you a nice day. Best regards and Happy New YearClaire

• 5 / 5 1

  

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  Fantastic product and speedy delivery

  Review of 2/19/21, following an experience of 1/6/19 by MERRITT C. *

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• 5 / 5 1

  

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  Love the tea-- the website is a bit clunky but worth the extra effort.

  Review of 2/19/21, following an experience of 12/27/18 by LESSIE Z. *

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• 5 / 5 1

  

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  The only tea I drink...it’s a bit of heaven every day for me

  Review of 2/19/21, following an experience of 12/31/18 by AXEL H. *

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• 5 / 5 1

  

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  great

  Review of 2/19/21, following an experience of 12/28/18 by ADELINE P. *

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• 5 / 5 1

  

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  Love these products

  Review of 2/19/21, following an experience of 12/27/18 by WERNER M. *

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• 5 / 5 1

  

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  Excellent tea

  Review of 2/19/21, following an experience of 12/29/18 by JANICK F. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  You all don't have stick in a lot of items. It is a pain and touch have good tea so it's disappointing. Tins always used to come in dented and finally you all fixed that.

  Review of 2/19/21, following an experience of 12/28/18 by MYRIAM B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent tea Thanks for getting it to me so quickly

  Review of 2/19/21, following an experience of 12/27/18 by JEVON B. *

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• 5 / 5 1

  

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  Loved it

  Review of 2/19/21, following an experience of 12/24/18 by DARYL M. *

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• 5 / 5 1

  

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  Great service and response time. Very friendly on the phone too.

  Review of 2/19/21, following an experience of 12/28/18 by GAY F. *

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• 5 / 5 1

  

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  I love their tea choices and packaging.

  Review of 2/19/21, following an experience of 12/20/18 by BRENT F. *

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• 4 / 5 1

  

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  Goods should be packed more carefully to avoid damage to tins.

  Review of 2/19/21, following an experience of 12/21/18 by AIYANA S. *

  *Pseudonymized data at the request of the author

  Answer by palaisdesthes.com

  

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  Thank you for your feedback it will definitely be taken into account I hope you enjoyed the teas Best regards Claire

• 1 / 5 1

  

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  Ordered 12 days ago no communication so far to say the product was shipped this is a Christmas gift and it will arrive too late. I wish I could cancel my order disappointed

  Review of 2/19/21, following an experience of 12/21/18 by DELILAH K. *

  *Pseudonymized data at the request of the author

  Answer by palaisdesthes.com

  

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  Dear madam Julie I am sorry again about the IT bug that led to a delay in delivery and no notice of shipment - I saw that the tin was delivered on Friday I hope it arrived on time for your Christmas presents. I wish you nice holidays Best Claire

• 1 / 5 1

  

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  I placed an order and paid for 2 day shipping. Never got a shipping notice never got a response to the 2 emails I sent inquiring about my order. Was unable to track my order from the website. No delivery update no customer service no product as of today. I will never use this company again and would not recommend it to anyone.

  Review of 2/19/21, following an experience of 12/23/18 by MARIBEL A. *

  *Pseudonymized data at the request of the author

  Answer by palaisdesthes.com

  

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  Dear madam Riehl thank you for your feedback - I am sorry again about the delivery delay howver I did answer your email on Dec 19th and credited your customer account as an apology for the shipping. I saw you received the product on Saturday so I still hope you will enjoy it. I wish you nice holidays Best regards Claire

• 5 / 5 1

  

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  Wonderful

  Review of 2/19/21, following an experience of 12/22/18 by ADELLE H. *

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• 5 / 5 1

  

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  I bought the Christmas teas sampler and the Jardin sampler. Both are excellent and were delivered quickly. I will be a regular customer of Palais is de Thes USA.

  Review of 2/19/21, following an experience of 12/13/18 by ADALINE S. *

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• 5 / 5 1

  

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  It's all perfect The shop experience was amazing and the product is great

  Review of 2/19/21, following an experience of 12/7/18 by ROGERS S. *

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