Customer reviews for palaisdesthes.com

Customer reviews

• 1 / 5 1

  

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  Did not receive delivery. As of today

  Review of 2/19/21, following an experience of 12/7/18 by CASSIDY T. *

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  Answer by palaisdesthes.com

  

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  Dear madam CuthbertThank you for your feedback - we are sorry about the long delay in delivery. However your order was placed on Nov 27th and shipped out on Nov 28th with FEDEX. They delivered it on December 8th indeed which is very unusually long for California however we did send on time - we reported to FEDEX as well. I hope you still enjoyed the teas. Happy holidays Best Claire

• 4 / 5 1

  

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  Great tea

  Review of 2/19/21, following an experience of 12/8/18 by THERON S. *

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• 4 / 5 1

  

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  Lovely tea but shipping is patchy. Often they don’t send shipping notifications and now they appear to have forgotten to ship my order.

  Review of 2/19/21, following an experience of 12/17/18 by KOLE L. *

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• 5 / 5 1

  

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  Efficient packaging and shipping. Delicious flavored teas.

  Review of 2/19/21, following an experience of 12/9/18 by MARINA W. *

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• 5 / 5 1

  

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  Great tea.

  Review of 2/19/21, following an experience of 12/14/18 by GONZALO Q. *

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• 1 / 5 1

  

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  Ordered my tea and 10 days later have yet to receive it or get a response back from customer services Not what I expected from my first order with this company and disappointed considering the price for their teas

  Review of 2/19/21, following an experience of 12/16/18 by DEMETRIUS H. *

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  Answer by palaisdesthes.com

  

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  Dear miss Serant I am verry sorry about the delivery delay- the warehouse experienced delays and there was an IT bug which resulted in no shipment notification. I saw you received the teas on Wednesday - I still hope you will enjoy it. I did not receive your email please do not hesitate to contact me at info@us.palaisdesthes.com. I wish you a nice holiday season. Best regards Claire

• 5 / 5 1

  

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  First the best tea ever. I appreciate the subtlety of the flavors and the variety. I was able to fit my picky tea drinkers desires for the holidays and that’s sayin something

  Review of 2/19/21, following an experience of 12/17/18 by ELISABETH M. *

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• 5 / 5 1

  

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  Still seeing what I think of the tea

  Review of 2/19/21, following an experience of 12/8/18 by CHRISTELLE D. *

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• 3 / 5 1

  

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  I only received a portion of my order and never received any communication saying my order had been split in two. They also promised three free samples on the website but only shipped two.

  Review of 2/19/21, following an experience of 12/10/18 by DOMENICK F. *

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• 4 / 5 1

  

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  Love your tea

  Review of 2/19/21, following an experience of 12/7/18 by CYRUS R. *

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• 4 / 5 1

  

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  The packaging is very nice. My favorite tea is still du Hamman I've also tried 2 herbal tea the rose one is unique and I find it nice and aromatic but the lemon one was a little disappointing. I also wish there are small portions are available for sales before committing to buying them in large quantity that would be a change that will prompt me to purchase and try more variety of teas.

  Review of 2/19/21, following an experience of 12/9/18 by JAREN B. *

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• 1 / 5 1

  

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  Ordered several products over one week ago with expected delivery in 2-3 business days. There were no updates given on the delayed shipment no compensation given for the delay and I have yet to receive the shipment. Substandard customer service.

  Review of 2/19/21, following an experience of 12/19/18 by MARIA A. *

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  Answer by palaisdesthes.com

  

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  Dear mister ShuklaI am verry sorry about the delivery delay- the warehouse experienced delays due to holiday season and there was an IT bug which resulted in no shipment notification. I saw you received the teas on Wednesday - I still hope you will enjoy it and I wish you a nice holiday season. Best regardsClaire

• 4 / 5 1

  

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  Love the tea. The only problem I have is dealing with the website. It sometimes is not user friendly. And then I have to make a call.

  Review of 2/19/21, following an experience of 12/7/18 by GIDEON K. *

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• 5 / 5 1

  

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  Fantastic tea.

  Review of 2/19/21, following an experience of 12/9/18 by CARMEN L. *

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• 5 / 5 1

  

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  Tea of excellent quality

  Review of 2/19/21, following an experience of 12/3/18 by THERESA W. *

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• 5 / 5 1

  

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  We love your tea and so glad we can find it in the USA Always comes promptly. My husband likes plain black teas. I love flavored black green of all kinds oolong. Our cupboards are well stocked with your teas Thank you

  Review of 2/19/21, following an experience of 12/2/18 by MAKENNA M. *

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• 5 / 5 1

  

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  Great product excellent service

  Review of 2/19/21, following an experience of 12/4/18 by ARA M. *

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• 5 / 5 1

  

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  I have ALWAYS found that your Customer Service people have gone to the extreme to be helpful and quick to solve any problems"" that might arise. And the teas are really a tea-lover's delight: different and appealing to ALL ""levels"" of the ""art of the tea experience""""

  Review of 2/19/21, following an experience of 12/6/18 by LEO P. *

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  Answer by palaisdesthes.com

  

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  Thank you so much for your kind words - happy holidaysBest regardsClaire

• 5 / 5 1

  

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  My husband and I are tea lovers. We discovered this brand years ago when we ordered tea after dinner at a restaurant in Le Marais in Paris. Since then we could not find a better brand... And Thé du Hamman is our absolute favorite

  Review of 2/19/21, following an experience of 12/6/18 by TARYN F. *

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• 5 / 5 1

  

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  This is the best tea I have ever tasted. But I only order when they have free shipping promos. Their teas are expensive enough to charge more is insulting.

  Review of 2/19/21, following an experience of 12/5/18 by WALTER N. *

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• 5 / 5 1

  

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  Wonderful teas. I only wish the New York shops were still there.

  Review of 2/19/21, following an experience of 12/3/18 by KAYLI M. *

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• 5 / 5 1

  

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  The teas are addictive. I had a problem with the shipment but customer service was great and they more than fixed up the issues. Great company

  Review of 2/19/21, following an experience of 12/5/18 by GREEN S. *

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• 5 / 5 1

  

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  The teas are lovely and as described on the website. The foil pouches keep them nice and fresh (as opposed to the loose tea in the tins). There is a delivery charge to Canada but everything got here fast and as indicated by the shop.

  Review of 2/19/21, following an experience of 11/25/18 by HAZEL H. *

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• 4 / 5 1

  

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  Gift message was no sent . My daughter didn’t know who sent it.

  Review of 2/19/21, following an experience of 12/5/18 by SANTOS J. *

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• 5 / 5 1

  

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  Everything from ordering to delivery was excellent.

  Review of 2/19/21, following an experience of 12/1/18 by JESS A. *

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• 5 / 5 1

  

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  Great

  Review of 2/19/21, following an experience of 11/26/18 by JAYDE K. *

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• 5 / 5 1

  

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  As always everything was very pleasant

  Review of 2/19/21, following an experience of 12/5/18 by MELYNA T. *

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• 5 / 5 1

  

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  Best teas Super fast shipping

  Review of 2/19/21, following an experience of 12/3/18 by VAN H. *

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• 5 / 5 1

  

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  Excellent tea. I buy it for myself the family for friends for my son's office and everyone loves it

  Review of 2/19/21, following an experience of 12/2/18 by QUEEN J. *

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• 5 / 5 1

  

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  Great products and excellent service. The packaging and presentation was beyond what I expected. Thank you

  Review of 2/19/21, following an experience of 12/4/18 by NOBLE K. *

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• 5 / 5 1

  

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  Everything was great

  Review of 2/19/21, following an experience of 12/4/18 by LOUVENIA K. *

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• 5 / 5 1

  

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  I love the tea I love opening the boxes and I love the reliable shipping.

  Review of 2/19/21, following an experience of 11/13/18 by HILBERT J. *

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• 5 / 5 1

  

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  The order came in the next day I ordered even though it was supposed to take longer :)

  Review of 2/19/21, following an experience of 11/8/18 by NIA H. *

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• 5 / 5 1

  

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  Always excellent

  Review of 2/19/21, following an experience of 11/18/18 by AUTUMN R. *

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• 4 / 5 1

  

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  Great service nicely packed great tea

  Review of 2/19/21, following an experience of 11/13/18 by STAN G. *

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• 4 / 5 1

  

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  No comment

  Review of 2/19/21, following an experience of 10/29/18 by LAVONNE K. *

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• 5 / 5 1

  

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  I have had to contact customer service twice regarding my orders and they are always very responsive and quick to correct the problem. And your teas are delicious

  Review of 2/19/21, following an experience of 11/24/18 by CARMELA C. *

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• 3 / 5 1

  

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  Offerings are confusing. I did not get the teas I thought I was ordering and I thought I was getting bags not bulk tea.

  Review of 2/19/21, following an experience of 11/18/18 by ISAC R. *

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• 5 / 5 1

  

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  My daughter-in-law was delighted

  Review of 2/19/21, following an experience of 11/19/18 by CALE S. *

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• 5 / 5 1

  

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  Palais des thes has THE best tea in the world with French excellence in taste and aroma most ethical and organic practices and always responsive customer service. My all time favorite tea since 2006.

  Review of 2/19/21, following an experience of 11/9/18 by BRETT R. *

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• 5 / 5 1

  

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  While this is my first order from Palais Des Thes I must admit I am impressed with the quality of teas I received in a timely fashion. I will be placing future orders.

  Review of 2/19/21, following an experience of 11/17/18 by VINCE M. *

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• 5 / 5 1

  

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  very good tea

  Review of 2/19/21, following an experience of 11/5/18 by SHARON B. *

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• 5 / 5 1

  

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  Great selections and easy ordering process.

  Review of 2/19/21, following an experience of 11/19/18 by ANIBAL R. *

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• 5 / 5 1

  

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  I love the variety of the advent calendar every year.

  Review of 2/19/21, following an experience of 11/3/18 by ABBY L. *

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• 5 / 5 1

  

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  Great service and delicious teas

  Review of 2/19/21, following an experience of 11/8/18 by LUCIANO K. *

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• 5 / 5 1

  

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  Descriptions of the read on the web site are very accurate and help me decide which read to buy. The free samples are nice too.

  Review of 2/19/21, following an experience of 11/18/18 by KATHRYNE D. *

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• 4 / 5 1

  

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  Slight error in addressing label..........used my PO box and not home address even though their chosen delivery service FEDEX does not deliver to PO boxes.....someone at the company should have noted this. FEDEX eventually did find me.

  Review of 2/19/21, following an experience of 11/10/18 by BROOKE B. *

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• 5 / 5 1

  

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  Happy to have Margaret’s Hope tea bags. How about Russian Caravan?

  Review of 2/19/21, following an experience of 11/21/18 by HAVEN S. *

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• 5 / 5 1

  

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  Love

  Review of 2/19/21, following an experience of 10/29/18 by MYRON M. *

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• 5 / 5 1

  

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  Awesome tea

  Review of 2/19/21, following an experience of 11/15/18 by CLIFFORD D. *

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• 5 / 5 1

  

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  Best tea I ever had

  Review of 2/19/21, following an experience of 10/11/18 by JACLYN K. *

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• 5 / 5 1

  

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  Shopping with Palais des Thés was an enjoyable experience

  Review of 2/19/21, following an experience of 10/6/18 by CLETUS C. *

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• 5 / 5 1

  

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  tasty teas

  Review of 2/19/21, following an experience of 10/26/18 by ZOILA B. *

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• 5 / 5 1

  

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  All items received & quick delivery thank u

  Review of 2/19/21, following an experience of 10/5/18 by SHAINA S. *

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• 5 / 5 1

  

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  Wonderful tea selection fast and reliable shipping - love the shop and have been a faithful customer for years in France and now in th US

  Review of 2/19/21, following an experience of 10/23/18 by BELL H. *

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• 5 / 5 1

  

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  Nice packaging.

  Review of 2/19/21, following an experience of 10/27/18 by OPHELIA W. *

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• 4 / 5 1

  

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  The ordering portion of the website is not always functioning when I go to place an order.Seperately when I call the NY customer service it's hit or miss whether someone will answer the phone. When I've left a voicemail my call hasn't been returned.

  Review of 2/19/21, following an experience of 10/22/18 by JERALD C. *

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• 5 / 5 1

  

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  Palais des Thes ont only has fantastic teas but a perfect customer service .

  Review of 2/19/21, following an experience of 10/4/18 by ORRIN B. *

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• 5 / 5 1

  

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  I really love the tea as well as the quick and fast delivery of the item. Everything arrived on time and safely packed. I would keep ordering other items in the future. Thank you

  Review of 2/19/21, following an experience of 10/10/18 by ELSE D. *

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• 5 / 5 1

  

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  Great products

  Review of 2/19/21, following an experience of 10/21/18 by CHAIM W. *

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• 1 / 5 1

  

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  Im very happy with my teas

  Review of 2/19/21, following an experience of 10/17/18 by LARON S. *

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• 4 / 5 1

  

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  Great teas thank you

  Review of 2/19/21, following an experience of 9/30/18 by ARNOLDO B. *

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• 5 / 5 1

  

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  Large choice (although one of my favorites smoked teas Lapsang Souchang is not available any longer) some at affordable prices easy online ordering fast delivery. The best way to get teas of top quality in the US.

  Review of 2/19/21, following an experience of 10/2/18 by REBA W. *

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• 5 / 5 1

  

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  Excellent tea. Fast delivery.

  Review of 2/19/21, following an experience of 10/5/18 by JESUS L. *

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• 4 / 5 1

  

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  Their teas are wonderful and they were nicely wrapped for shipping. Their customer service was non-responsive to inquiries though.

  Review of 2/19/21, following an experience of 10/26/18 by EULAH H. *

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• 5 / 5 1

  

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  The website is really annoying and they keep being out of my favorite teas. So it’s only ok ...

  Review of 2/19/21, following an experience of 10/28/18 by JAZMIN K. *

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• 1 / 5 1

  

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  Never received order. No answer to inquiry either.

  Review of 2/19/21, following an experience of 10/9/18 by SANTINO M. *

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• 5 / 5 1

  

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  While the website could be easier to navigate I love the tea here. Shipping times are reasonable and the one time I needed to contact customer service they fixed the issue promptly.

  Review of 2/19/21, following an experience of 10/24/18 by NATALIA U. *

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• 5 / 5 1

  

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  Great product

  Review of 2/19/21, following an experience of 10/2/18 by ANDREANNE H. *

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• 5 / 5 1

  

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  Excellent tea. Flavors are fresh and good quality. Will buy again.

  Review of 2/19/21, following an experience of 9/21/18 by SINCERE M. *

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• 5 / 5 1

  

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  Great product and great customer service

  Review of 2/19/21, following an experience of 9/13/18 by SVEN S. *

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• 5 / 5 1

  

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  I received my tea quickly and was pleasantly surprised to find a few samples in the box. Thanks

  Review of 2/19/21, following an experience of 9/6/18 by MORRIS S. *

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• 5 / 5 1

  

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  Delicious teas and beautiful tins. I am really enjoying everything I ordered. Thank you Sonia.

  Review of 2/19/21, following an experience of 9/18/18 by OPHELIA H. *

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• 5 / 5 1

  

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  Great product with great variety of 'flavors' both as teas and herbal teas and backed with great service. Cold not ask for better THANK YOU

  Review of 2/19/21, following an experience of 9/2/18 by JOHNATHAN F. *

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• 5 / 5 1

  

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  Very good experience with Palais dés Thé .Customer service is excellent i made a mistake when I checked out and they gave me a store credit .

  Review of 2/19/21, following an experience of 9/15/18 by MAYBELL L. *

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• 5 / 5 1

  

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  These are the best teas on the market. My whole family loves the different varieties. We have ordered many of the herbal teas the for the office"" teas and the premium selections. All are excellent.""

  Review of 2/19/21, following an experience of 9/5/18 by MELYSSA S. *

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• 5 / 5 1

  

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  delicious teas with layers of flavor and the staff are always great.

  Review of 2/19/21, following an experience of 9/9/18 by ANGELITA B. *

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• 5 / 5 1

  

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  Had tea for the first time in a french bakery. The tea was amazing I went out and bought two boxes.

  Review of 2/19/21, following an experience of 9/28/18 by PAMELA T. *

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• 1 / 5 1

  

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  It is a very poor experience . the teas tasted poor. i was only given one sample to try when in fact it should've been 3 samples at least. will never shop from this shop again.

  Review of 2/19/21, following an experience of 9/2/18 by BRYCEN W. *

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• 5 / 5 1

  

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  Love that there is always a limited edition tea offered regularly

  Review of 2/19/21, following an experience of 9/13/18 by VERONA M. *

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• 5 / 5 1

  

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  As always wonderful flavors.

  Review of 2/19/21, following an experience of 9/19/18 by MAXIE R. *

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• 5 / 5 1

  

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  Palais des Thes products are superb.

  Review of 2/19/21, following an experience of 9/22/18 by ANISSA S. *

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• 5 / 5 1

  

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  I was very satisfied with this order.

  Review of 2/19/21, following an experience of 9/8/18 by MADELYNN H. *

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• 4 / 5 1

  

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  Good

  Review of 2/19/21, following an experience of 9/28/18 by SAVANNA W. *

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• 5 / 5 1

  

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  Love the tea and the fast delivery

  Review of 2/19/21, following an experience of 9/10/18 by CHAZ C. *

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• 5 / 5 1

  

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  I really enjoy your teas

  Review of 2/19/21, following an experience of 9/6/18 by JAYSON W. *

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• 5 / 5 1

  

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  Some of their tea is so popular they often sell out but the service is fast. One time they sent me a wrong item but upon phone call they sent me the correct item immediately. I will definitely purchase from them again. Several of my friends were so impressed with quality and asked if they have retail locations in the US. I wish they still had their NYC location...maybe open in another city?

  Review of 2/19/21, following an experience of 9/14/18 by IAN L. *

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• 5 / 5 1

  

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  Excellent

  Review of 2/19/21, following an experience of 9/12/18 by KORBIN S. *

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• 5 / 5 1

  

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  Wonderful quality product with fast shipping. Descriptions are accurate and informative

  Review of 2/19/21, following an experience of 9/10/18 by SHANIYA L. *

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• 5 / 5 1

  

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  My order arrived incorrectly (could have been my fault) and it was promptly corrected.Thank You

  Review of 2/19/21, following an experience of 9/13/18 by JUSTON B. *

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• 5 / 5 1

  

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  I originally got the tea in a sampler package for a friend that drinks a lot of teas. She really enjoyed THÉ DES SONGES exotic oolong tea. After contacting the company I got the sampler package from I contacted Palais des Thes USA and they knew exactly what I wanted. Ordering as fast and easy and I got the tea in about a week or so.

  Review of 2/19/21, following an experience of 8/24/18 by ANTONIO J. *

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• 5 / 5 1

  

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  Amazing quality

  Review of 2/19/21, following an experience of 8/29/18 by ANDRES D. *

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• 4 / 5 1

  

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  The website is difficult to navigate and use. Often links don’t work on mobile devices. Even using a full sized computer using the site links to duplicate or or even find items from a previous order doesn’t work. Sometimes items listed can’t be ordered and/or not in the amounts desired. However once an order is achieved notification and delivery time is fantastic.

  Review of 2/19/21, following an experience of 8/12/18 by ARIC S. *

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• 5 / 5 1

  

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  I love all of their and the samples they send with each order. Their teas are the only ones I drink and recommend to my friends .

  Review of 2/19/21, following an experience of 8/20/18 by JAMARCUS M. *

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• 5 / 5 1

  

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  Great experience ordering online and also quality of tea.

  Review of 2/19/21, following an experience of 8/27/18 by MADILYN T. *

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• 5 / 5 1

  

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  Excellent tea and prompt delivert

  Review of 2/19/21, following an experience of 8/24/18 by BENEDICT M. *

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• 5 / 5 1

  

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  Delicious tea great online service

  Review of 2/19/21, following an experience of 8/26/18 by DAYNE S. *

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• 5 / 5 1

  

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  Wonderful products beautifully packaged for shipment. I highly recommend

  Review of 2/19/21, following an experience of 9/1/18 by LUKAS S. *

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• 1 / 5 1

  

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  Excellent

  Review of 2/19/21, following an experience of 8/22/18 by NASIR Z. *

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• 5 / 5 1

  

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  All my favorite teas come from Palais des Thes. Very high quality products with fast delivery.

  Review of 2/19/21, following an experience of 8/13/18 by GILES B. *

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