Customer reviews for nexgenairandplumbing.com

Customer reviews

• 5 / 5 1

  

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  Michael from NexGen did an amazing job quickly identifying the issue that was leading to my furnace shutting down. He was professional, educated, and provided a concise explanation of the sentiment build up that needed to be cleared to …

  Review of 1/18/24, following an experience of 1/18/24 by ION G.

• 5 / 5 1

  

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  I was very impressed with the technician who came to clear my drain. He told me exactly what he was going to do each step of the way. He didn't try to up sell me on anything, which can often happen when the price is low. I wouldn't hesitate to have them back out again.

  Review of 1/18/24, following an experience of 1/18/24 by LYNETTE E.

• 5 / 5 1

  

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  NexGen is the best HVAC in Coachella Valley. Shelton was knowledgeable and excellent at troubleshooting the problem.

  Review of 1/18/24, following an experience of 1/18/24 by GARY J.

• 5 / 5 1

  

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  I tried NexGen special inspection of my HVAC & Plumbing. I was apprehensive about being upsold. But the technician was very professional and helpful. He explained what he felt was necessary and then sent a complete cost breakdown with costs. I appreciated this. Always best to research and ask questions. I do recommend NexGen

  Review of 1/18/24, following an experience of 1/18/24 by GABY G.

• 5 / 5 1

  

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  Great experience.

  Review of 1/18/24, following an experience of 1/18/24 by EDGAR A.

• 5 / 5 1

  

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  Professional Service. Great communication. Thanks!

  Review of 1/18/24, following an experience of 1/18/24 by LUIS R.

• 5 / 5 1

  

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  Excellent Service!!

  Review of 1/18/24, following an experience of 1/18/24 by LORNA W.

• 5 / 5 1

  

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  NexGen provided outstanding customer service. Ruben was on-time and completed the tasks needed exceeding my expectations. Highly recommend

  Review of 1/18/24, following an experience of 1/18/24 by MITCH G.

• 5 / 5 1

  

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  Patrick was an excellent technician. Very kind and punctual!

  Review of 1/18/24, following an experience of 1/18/24 by TODD H.

• 5 / 5 1

  

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  Friendly and helpful technicians. They really seem to know what they are doing.

  Review of 1/18/24, following an experience of 1/18/24 by CHRISTINE U.

• 5 / 5 1

  

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  Roger was so thorough, cordial and really went above and beyond to get our heater fixed. We are very impressed with the level of service and follow up we've received. Highly recommend them!

  Review of 1/18/24, following an experience of 1/18/24 by PAULA L.

• 5 / 5 1

  

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  As always courteous and knowledgeable about the job 🙄. …

  Review of 1/18/24, following an experience of 1/18/24 by DIANA T.

• 5 / 5 1

  

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  Excellent service. The gentleman explained everything.

  Review of 1/18/24, following an experience of 1/18/24 by GPLEVINSON 1.

• 5 / 5 1

  

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  Very helpful and knowledgeable and honest.

  Review of 1/18/24, following an experience of 1/18/24 by CLARKE B.

• 5 / 5 1

  

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  Great service

  Review of 1/18/24, following an experience of 1/18/24 by FARZIN K.

• 5 / 5 1

  

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  Very professional and knowledgeable technicians. Carlos did a tune up on my central AC unit and Aaron on my water heater.. they did a great job.

  Review of 1/18/24, following an experience of 1/18/24 by EDWIN D.

• 5 / 5 1

  

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  The representative, Mr. Blain, kept me updated on arrival time. He was very pleasant and knowledgeable about HVAC/product and possible means Home Depot has to assist in financing project; if necessary/needed.

  Review of 1/18/24, following an experience of 1/18/24 by KAREN S.

• 5 / 5 1

  

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  Professional and well-learned.

  Review of 1/18/24, following an experience of 1/18/24 by JOHN C.

• 5 / 5 1

  

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  The technician who came out couldn’t be any nicer. He was amazing!! I was so happy with the service. I already sent recommendations out to my friends who are looking For similar services

  Review of 1/18/24, following an experience of 1/18/24 by KARLA A.

• 4 / 5 1

  

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  The service guy was very helpful gave much information on the year and the needs of our old old systems. Given the year of systems and the need to replace.

  Review of 1/18/24, following an experience of 1/18/24 by SHARON L.

• 5 / 5 1

  

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  Will was great! Super efficient, professional and friendly. Would work with them again.

  Review of 1/18/24, following an experience of 1/18/24 by ALEX M.

• 5 / 5 1

  

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  These guys were pretty awesome. On time and discovered the problem with our clogged pipes in no time . Did an amazing job . Would definitely use them again and recommend to my friends.

  Review of 1/18/24, following an experience of 1/18/24 by MARLEY R.

• 5 / 5 1

  

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  Luis was a knowledgeable and understandable tech. Thank you!!

  Review of 1/18/24, following an experience of 1/18/24 by CARRIE B.

• 5 / 5 1

  

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  Easy to make appointments and company is very responsive to calls. Competitive pricing and will use again.

  Review of 1/18/24, following an experience of 1/18/24 by MARY A.

• 5 / 5 1

  

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  CK came out to check why my heater stopped working. He was super kind, knowledgeable and super helpful. He figured that the problem and tested my unit a few times to make sure that it worked. He also went over with me preventive maintenance tips and made sure I was good with the service he provided! He is an absolute GEM!!!!

  Review of 1/17/24, following an experience of 1/17/24 by MELISSA H.

• 5 / 5 1

  

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  Sean solved the problem right away and was very friendly. Based on his service will definitely use nex gen plumbing if we ever need a plumber again

  Review of 1/17/24, following an experience of 1/17/24 by MATTHEW M.

• 5 / 5 1

  

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  Thank you for wonderful service and Service guy was great

  Review of 1/17/24, following an experience of 1/17/24 by LILLIE C.

• 5 / 5 1

  

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  Very professional technician

  Review of 1/17/24, following an experience of 1/17/24 by MITCHELL T.

• 5 / 5 1

  

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  Blaine was professional, friendly and explained all options to my husband and I very well. Answered all our questions completely to our satisfaction.

  Review of 1/17/24, following an experience of 1/17/24 by REBECCA E.

• 5 / 5 1

  

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  Excellent service with knowledgeable people.

  Review of 1/17/24, following an experience of 1/17/24 by J K.

• 5 / 5 1

  

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  Every service call is a pleasant experience. On time, complete, well informed, knows customers. Great service Every time

  Review of 1/17/24, following an experience of 1/17/24 by JO N.

• 5 / 5 1

  

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  David fixed the problem and assured us the leak was all fixed and found the problem. Thanks David!

  Review of 1/17/24, following an experience of 1/17/24 by LILIANA C.

• 5 / 5 1

  

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  Truly satisfied

  Review of 1/17/24, following an experience of 1/17/24 by IDA M.

• 5 / 5 1

  

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  On time, communicative, fair price, job well done. Can’t ask for anything else.

  Review of 1/17/24, following an experience of 1/17/24 by RYAN S.

• 5 / 5 1

  

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  Edgar was very informative and friendly. He was able to answer all of my questoons

  Review of 1/17/24, following an experience of 1/17/24 by JABARI B.

• 5 / 5 1

  

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  Kitchen sink backed up, ran 50’ snake twice, clog would not clear so we chose Mini Hydro Jetter which cleared the line but clog was very stubborn. David used a few different heads and finally line appeared to be draining properly. Great Tech, well explained and great service having arrived as scheduled.

  Review of 1/17/24, following an experience of 1/17/24 by JOHN H.

• 5 / 5 1

  

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  Excellent service and support

  Review of 1/17/24, following an experience of 1/17/24 by PHIL C.

• 5 / 5 1

  

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  Julio is quite the gentleman. Very thorough. Fixed my garbage disposal with a very gentle admonishing of what should not go in the disposal. He also offered advice on my thankless water heater. So I'll be calling you back very soon. Thank you again!!!

  Review of 1/17/24, following an experience of 1/17/24 by LOUISE M.

• 5 / 5 1

  

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  George was very efficient in the way he explained what was needed for the inspection of our future

  Review of 1/16/24, following an experience of 1/16/24 by JOHN L.

• 5 / 5 1

  

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  NexGen is the best! NexGen replaced our ancient furnace with a perfectly designed/specified & installed new central HVAC system in 2016. This was a large project and as contractor-size home projects go, could have gone wrong if we had not …

  Review of 1/16/24, following an experience of 1/16/24 by STEVE C.

• 5 / 5 1

  

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  Really knowledgable crew. Spot on with accessing the problem and providing a cost effective solution. Thank you!

  Review of 1/16/24, following an experience of 1/16/24 by HOLLY P.

• 5 / 5 1

  

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  The company was very responsive and came within a couple hours of when I called. The service provider, Noah, was very professional and worked very hard to detect our leak. I’m very happy with their quick response.

  Review of 1/16/24, following an experience of 1/16/24 by STEPHEN W.

• 5 / 5 1

  

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  The service technician James Joyce was very informative and answered our questions in a very understandable way.

  Review of 1/16/24, following an experience of 1/16/24 by TANYA P.

• 5 / 5 1

  

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  We had an issue with the hot water in the shower, it was coming in pretty lukewarm. I suspected the valve was not installed right since we just remodeled it this past summer and we used to get hot water before when the valve could turn a …

  Review of 1/16/24, following an experience of 1/16/24 by DEAN O.

• 5 / 5 1

  

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  Very good and professional service Thank you

  Review of 1/16/24, following an experience of 1/16/24 by ELIZABETH B.

• 5 / 5 1

  

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  Both technicians were friendly, knowledgeable and helpful. Eased my mind for sure! Thank you! Looking forward to having the work completed soon.

  Review of 1/16/24, following an experience of 1/16/24 by MARY T.

• 5 / 5 1

  

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  I wanted to let Nexgen Know how wonderful Felipe is. I've never had anybody in the house that has been kinder, nicer, taking the time to explain things to me. He's fabulous, he deserves a big raise. Thank you,

  Review of 1/16/24, following an experience of 1/16/24 by SHELL I.

• 5 / 5 1

  

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  I had other Estimates and this one was the best 1 of all it was a third of the price that I had been quoted

  Review of 1/16/24, following an experience of 1/16/24 by TOM L.

• 5 / 5 1

  

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  Patrick was great. Quick service and diagnostics. I truly appreciate the fast response and service.

  Review of 1/16/24, following an experience of 1/16/24 by SARAH L.

• 5 / 5 1

  

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  Best plumbing service ever. Above and beyond. Will definitely recommend to everybody. Look forward to sharing with our HOA board for future projects.

  Review of 1/16/24, following an experience of 1/16/24 by WERIKA T.

• 5 / 5 1

  

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  Called on these folks for drain service and were very professional and engaged every step of the way. When service can be provided in this manner, it makes it easy to consider for future needs and recommend to others.

  Review of 1/16/24, following an experience of 1/16/24 by SERGIO C.

• 5 / 5 1

  

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  Mr Armando is very professional he knows what he's doing you have a good personnel on your team

  Review of 1/16/24, following an experience of 1/16/24 by CARLOS D.

• 5 / 5 1

  

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  Replaced our tankless water heater in under 24 hours after contacting them. Super fast, reliable, thorough and very knowledgeable about everything they do. The whole team has been a pleasure to work with.

  Review of 1/16/24, following an experience of 1/16/24 by BECKY J.

• 5 / 5 1

  

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  First spoke with Johnny because he already helped me once but he's already a manager now but he referred me to 1 of his employees. Shortly after our conversation somebody called me and got me an appointment that same day. When Cesar came he was very helpful and assisted me right away.

  Review of 1/16/24, following an experience of 1/16/24 by SHARON R.

• 5 / 5 1

  

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  They were great! They had my sink and shower flowing in no time (the garbage disposal was a mess) Thanks NextGen

  Review of 1/16/24, following an experience of 1/16/24 by TOM M.

• 5 / 5 1

  

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  Jesus had good customer service and answered any questions and concerns we had.

  Review of 1/16/24, following an experience of 1/16/24 by JERRY M.

• 5 / 5 1

  

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  So far they have gone above and beyond to keep myself and my family satisfied whenever I give them a call.

  Review of 1/16/24, following an experience of 1/16/24 by ALAN M.

• 5 / 5 1

  

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  I tried 2 other places. They wanted to sell me new for $13000 to $30000. NEXGEN fixed what was broken, gave my equipment a tuneup for the PERFECT price. They don’t get better. LOVE NEXGEN

  Review of 1/16/24, following an experience of 1/16/24 by THOMAS A.

• 5 / 5 1

  

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  Good knowledgeable Technicians

  Review of 1/16/24, following an experience of 1/16/24 by MABLE B.

• 5 / 5 1

  

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  HVAC dying during a California cold snap is just no fun - and paying for a new system is even worse! However, NexGen was a pleasure to work with. From the consultation to the …

  Review of 1/16/24, following an experience of 1/16/24 by KAREN M.

• 5 / 5 1

  

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  Thank you so much for the amazing service that Felipe has provided for us today. He gave us a thorough and detailed explanation confirming what we had already suspected - that we needed to replace our old furnace rather than attempt to …

  Review of 1/16/24, following an experience of 1/16/24 by RON I.

• 5 / 5 1

  

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  Great service very fair and honest people

  Review of 1/16/24, following an experience of 1/16/24 by ALI S.

• 5 / 5 1

  

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  Nexgen followed up, on time, professional. I even learned a few things about plumbing! Next time I have a plumbing need- it’s NexGen!

  Review of 1/16/24, following an experience of 1/16/24 by FIT Z.

• 5 / 5 1

  

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  Great service! Patrick and Daniel were great! So glad I called NextGen.

  Review of 1/16/24, following an experience of 1/16/24 by DEB L.

• 5 / 5 1

  

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  1/08/24 I got my AC unit at NexGen last year. Aside from the Financing side, EVERYONE …

  Review of 1/16/24, following an experience of 1/16/24 by JOHN F.

• 5 / 5 1

  

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  Very professional well informed very polite gentleman

  Review of 1/16/24, following an experience of 1/16/24 by VALARIE A.

• 5 / 5 1

  

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  Roger Cuadra from NexGen …5 stars! Great service, thorough explanatory the products and services and a pleasure to meet. I will certain person his info for future service. Thx Roger!

  Review of 1/16/24, following an experience of 1/16/24 by JACQUELINE Q.

• 5 / 5 1

  

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  Thank you, NexGen!!!

  Review of 1/16/24, following an experience of 1/16/24 by DAVID I.

• 5 / 5 1

  

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  Class act that they came out and determined heater could not be repaired and thermostat replacement not helpful and did not charge us for the visit! We are so impressed!

  Review of 1/16/24, following an experience of 1/16/24 by SALLY S.

• 5 / 5 1

  

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  After working with the Nexgen agents and their technicians my concerns of the system operation was verified with the manufacturer and understanding of the operating equipment is that it is working as designed. I’m not excited about the …

  Review of 1/16/24, following an experience of 1/16/24 by RANDY W.

• 5 / 5 1

  

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  The technician was very knowledgeable and took his time explaining the problem with our heating service.

  Review of 1/16/24, following an experience of 1/16/24 by LIDIA O.

• 5 / 5 1

  

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  Mr. Carlos Acevedo, the Tech of NexGen HVAC called to let me know he will arrive within 45 minutes. He showed up at 10:15 am on time in the neat uniform. He inspected my Heaters and AC carefully and explained how they work and makes some …

  Review of 1/16/24, following an experience of 1/16/24 by GARY N.

• 5 / 5 1

  

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  Fast, friendly, and thorough. Thank you!

  Review of 1/16/24, following an experience of 1/16/24 by LEAH B.

• 5 / 5 1

  

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  fast and thorough -- a pleasure

  Review of 1/16/24, following an experience of 1/16/24 by MARK G.

• 5 / 5 1

  

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  David did an excellent job at flushing tankless water system as well as answering my all my questions! Thank you NexGen and David, an asset to your team.

  Review of 1/16/24, following an experience of 1/16/24 by SUZANNE B.

• 5 / 5 1

  

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  I’ve had an amazing expedience with NexGen. They don’t quote you with outrageous prices for repairs. Very reasonable and affordable. They are also knowledgeable in their field of work. I would recommend them 1000%.

  Review of 1/16/24, following an experience of 1/16/24 by EMILY G.

• 5 / 5 1

  

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  Our technician Vincent is professional, very thorough on his work and gives us peace of mind. He makes us feel like family

  Review of 1/16/24, following an experience of 1/16/24 by LETICIA T.

• 5 / 5 1

  

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  Great customer service by Adam Clutts. On time and very knowledgeable.

  Review of 1/16/24, following an experience of 1/16/24 by MICHELLE H.

• 5 / 5 1

  

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  5 star

  Review of 1/16/24, following an experience of 1/16/24 by JUAN G.

• 5 / 5 1

  

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  First spoke with Johnny because he already helped me once but he's already a manager now but he referred me to 1 of his employees. Shortly after our conversation somebody called me and got me an appointment that same day. When Cesar came he was very helpful and assisted me right away.

  Review of 1/16/24, following an experience of 1/16/24 by SHARON R.

• 5 / 5 1

  

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  Felipe was very helpful, very nice and clean what ever mess he made I would recommend it to others. THANK YOU !

  Review of 1/16/24, following an experience of 1/16/24 by CARMELA S.

• 4 / 5 1

  

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  Just let you know I never give 5 stars. however, my Tech was very, very thorough and explained to me everything that it was doing along the way. I would like him to come for my next Service, thank you for sending him to me and my family. We appreciate it.

  Review of 1/16/24, following an experience of 1/16/24 by KRISTINE S.

• 5 / 5 1

  

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  The technician, Brian, was very professional and knowledgeable, did all what needs to be checked. Has a good rapport with customer. Did a great job overall! Happy with the service

  Review of 1/16/24, following an experience of 1/16/24 by VALERIE M.

• 5 / 5 1

  

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  Roger was excellent. He explained everything to me...he was honest, thorough and efficient. And, on time 😊 …

  Review of 1/16/24, following an experience of 1/16/24 by JOLENE W.

• 5 / 5 1

  

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  Steven was a very respectable young man, who worked quickly and efficiently. He explained what he would be doing, what he did and answered all of our questions. There is no question about it. If you are looking for insulation installed look …

  Review of 1/16/24, following an experience of 1/16/24 by VIRGINIA L.

• 5 / 5 1

  

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  The service guy was very professional. He gave me a breakdown of possible costs but I hate to make rash decisions immediately. I told him I wanted to do the purification filter in the fire.

  Review of 1/16/24, following an experience of 1/16/24 by RANDY M.

• 5 / 5 1

  

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  Very good and professional serviceThank you

  Review of 1/16/24, following an experience of 1/16/24 by ELIZABETH B.

• 5 / 5 1

  

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  It was a pleasure to meet such professional technician as Jesse. Great communication, immaculate clean uniform, quick analysis and honest diagnosis of the problem with my heater. No obvious pressures toward expensive upgrades. Very impressive. NexGen is a great company I definitely deal in the future.

  Review of 1/16/24, following an experience of 1/16/24 by SHAMIL K.

• 5 / 5 1

  

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  Technician came out, was very great knowledgeable, and friendly

  Review of 1/16/24, following an experience of 1/16/24 by DENNIS J.

• 5 / 5 1

  

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  I called NexGen and they arrived immediately to check out the heating situation. The furnace was cleaned and the heater started working right away. Thanks NexGen

  Review of 1/16/24, following an experience of 1/16/24 by SHARON N.

• 5 / 5 1

  

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  While we were in the midst of a cold snap, my heater broke on the Saturday morning of a holiday weekend. Next GEN was the only company to return my request for service. From the initial customer service contact to the repair man who …

  Review of 1/16/24, following an experience of 1/16/24 by KAREN L.

• 5 / 5 1

  

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  Ruben is awesome. On time and on the ball.

  Review of 1/16/24, following an experience of 1/16/24 by J B.

• 5 / 5 1

  

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  Casey put in my new sink and was awesome! Very professional and thank goodness he knew what he was doing! Very pleased! Had to have a repair..they were awesome!

  Review of 1/16/24, following an experience of 1/16/24 by BONNIE T.

• 4 / 5 1

  

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  both technicians were great! on time and professional. unfortunately, our “free” inspection, and clearing of the anglestops resulted in almost no water pressure in kitchen sink. our free inspection is now going to cost me over $800.

  Review of 1/16/24, following an experience of 1/16/24 by SUSAN T.

• 5 / 5 1

  

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  Felipe was knowledgeable and courteous and explained everthing and allowed me to ask questions .

  Review of 1/16/24, following an experience of 1/16/24 by JOYCE S.

• 5 / 5 1

  

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  Great diagnostic and service.

  Review of 1/16/24, following an experience of 1/16/24 by LEONARD L.

• 5 / 5 1

  

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  Great service from Mike and crew! On time and honest. Thanks!

  Review of 1/16/24, following an experience of 1/16/24 by JUSTIN P.

• 5 / 5 1

  

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  First time calling NexGen hvac and plumbing and from the start my experience was great. The day of my service Patrick the technician was very polite and understanding. He explained to me the possibility of my hvac issue and showed me a picture and he said he cleaned. Im definitely calling them back for future repairs

  Review of 1/16/24, following an experience of 1/16/24 by PHILLIP R.

• 5 / 5 1

  

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  Steven was a very respectable young man, who worked quickly and efficiently. He explained what he would be doing, what he did and answered all of our questions. There is no question about it. If you are looking for insulation installed look …

  Review of 1/16/24, following an experience of 1/16/24 by VIRGINIA L.

• 5 / 5 1

  

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  Very good service

  Review of 1/16/24, following an experience of 1/16/24 by ROBBY V.

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