nexgenairandplumbing.com

Customer reviews for nexgenairandplumbing.com

5 / 5 1

Calculated from 2677 reviews obtained over the last 12 months

3479 reviews since 22/10/2019

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Information nexgenairandplumbing.com

  • Company

    Ad Leverage

  • Description

    Nexgen provides the best AC and heater installs and repairs, thermostat installs, insulation, and plumbing services in Southern California. Call 833-3NEXGEN

  • Address

    1329 E thousands Oaks Blvd #200 CA91362 Thousands Oaks

  • Website

    http://nexgenairandplumbing.com

  • Category

    Other

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Customer reviews

  • 5 / 5 1
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    Great service!! Ruben was fantastic!!

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  • 5 / 5 1
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    Our experience with Dan regarding fixing our wall heater was a great day. Dan is a very pleasant, knowledgeable person...Nexgen Air Conditioning made my day ??...if I ever need anything fix again Nexgen will be our first choice...

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  • 5 / 5 1
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    The crew arrived on time and set right to work. They were both professional and friendly. There were some problems in replacing a very old and obsolete system which they figured out solutions for and handled. First rate!

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  • 5 / 5 1
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    Thanks again guys. Y'all did a great job. Give my regards to the installation team as well as Chris for explaining everything clearly for us.

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  • 5 / 5 1
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    I was calling around to look for a company that could service my air conditioning and heater and I happened to find Nexgen on Yelp. Claudia answered my phone call and she was so nice and so informative giving me all the detailed information of what a service contract would entail. I called around a little bit more and after careful thought I definitely called back nexgen and I am so pleased I did they were so great from setting the appointment to making sure to give a reminder call and once they were there servicing the air conditioning the service tech also called to tell me all the details of how the service went and any recommendations. This company goes above and beyond and now I see why they have high reviews. Definitely use this company for all your air conditioning and heating needs and their service contract is above and beyond all the other companies I called so I would use this company if you want the best service.

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  • 5 / 5 1
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    Charlee and Armond’s teams did a fantastic and quick job of replacing my entire HVAC system, removing and hauling away my old systems, cleaned all my ducts, put new registers, provided same day service, and a long warranty, all for significantly less and with the top brand vs other quotes I received. No brainer to go with this company! They’re even working with a charity now that I told them about to provide free HVAC systems to disabled veterans.

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  • 5 / 5 1
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    They did a fantastic job and were so friendly and helpful. We love our new HVAC system. I would definitely recommend Nexgen!!

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  • 5 / 5 1
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    I'm satisfied with you're services thank you very much

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  • 5 / 5 1
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    NEXGEN AIR WAS ABSOLUTELYY AMAZING!!! DAVID H. WENT ABOVE AND BEYOND TO TAKE CARE OF MY NEEDS AS I HAVE A HANDICAPPED SON.. GOD BLESS HIM AND NEXGEN I MOST DEFINITELY WOULD RECOMMEND THEM TO MY FAMILY AND FRIENDS..

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  • 5 / 5 1
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    Great and friendly service!

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  • 5 / 5 1
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    Chris was an excellent tech, who gave excellent advice and helped fix our air conditioning problem. 10/10 would recommend.

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  • 5 / 5 1
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    Impressive!Met with them on a Sunday and the entire job was done by Tuesday. Installers were very professional. Job turned out terrific and the AC unit works beautifully. I already recommended them to my sister, who used them for her house.

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  • 5 / 5 1
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    I had a great interaction with George the sales rep for the company. The price was a littler higher than i expected but I think George was pretty honest and upfront which still has me open to paying a little more.

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  • 5 / 5 1
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    My technician was Max Lopez. What a dedicated, compassionate, and delightful young man! Due to the association rules, Max had to make two trips to complete a diagnostic review of our air conditioning system. Very thorough workmanship! I would highly recommend Max and sincerely compliment him for his exemplary business acumen and interpersonal skills. Thank you, Max!

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  • 5 / 5 1
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    I'm a huge fan of KFIAM640 John & Ken show. I heard about the company on the radio. I had NexGen come out and ""James"" was a real professional. He took pics of the old unit on top of my townhouse and explained to me what was going on. My wife and I are meeting with a sales rep. in the next few days to discuss our options.

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  • 5 / 5 1
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    We had air conditioning installed in our townhouse. The crew was professional and efficient and the price couldn't be beat.

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  • 5 / 5 1
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    Just awesome. Great, professional, friendly team. Lowest prices, best products!

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  • 5 / 5 1
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    Unparalleled professional experience. I requested a quote on Friday night. They were here Saturday morning and the entire system was installed Monday. I've dealt with a lot of companies in my life and this company definatly has the blueprint to business

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  • 5 / 5 1
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    This company is amazing! They were able to qualify me for financing and install a better system at a much lower price than I had been quoted elsewhere. The front office person I dealt with, Jeff, was knowledgeable, pleasant, and efficient. The installers were efficient and respectful of the house, and cleaned up completely before leaving. The company followed up to make sure I was satisfied. This is ""old school"" attention and service that is not always easy to find these days. I rarely write reviews on the internet. I made an exception for Nexgen. They are that good! John B

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  • 1 / 5 1
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    Two guys came to my house. Very rude they yelled at my sister. Demanding answers to questions she didnt know. She was literally too scared to answer their questions. She began to cry after they left our home.. The Tech was fine the project Manager was out of control. In summary the call was extremely rude and disrespectful to my family and property. Based off this experience Will definitely not be using NexGen and will recommend my friends and family to stay away.

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  • 5 / 5 1
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    Nexgen Air responded back promptly, provided immediate, excellent service, and had very reasonable costs. My technician, Ruben, went over each step with me and showed genuine concern for my needs. Nexgen serviced my air conditioner and water heater. They quoted me prices that were much more reasonable and lower than other companies for the same service. It's hard to find that level of honesty and integrity in most other companies. The manager, Scott, also wanted to ensure that I was highly satisfied with their service. Nexgen will be the only company I will go with in the future for my air conditioning and water heater repairs.

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  • 5 / 5 1
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    Great service, very genuine, My electrician George was very informative and trough in diagnosing the issue with my AC unit. After discovering the issue, George provided a insight and different perspective in fixing the AC unit in repairing it and provided the expectations of what each repair will do. What was great about George was being very transparent and educational which I appreciated it and answered all my questions in how the AC unit works and gave me insight in what to look out for if the unit doesn’t work.

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  • 3 / 5 1
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    The technician knew exactly what is going on minutes he got there. Apparently it is a common issue, a very quick fix. The cost of part and labor was $300. Upon reviewing the part cost online, it was essentially $250 for labor. I opted for compressor saver kit per recommendation. It was another $300 fix for another $250 of labor. Essentially the company was charging $500 for slightly less than 1 hr work. They fixed the issue right away and yes it was my choice to say yes or no on the fix but the cost left a bad taste in my mouth. I would recommend just paying for diagnostic of $68 and get a 2nd quote for parts and installation from another vendor can tough it out couple of more days.

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  • 5 / 5 1
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    Great experience! Started with the project manager Louis Reveles who came and went above and beyond to make sure I chose the right company for the job. The install went great and I got to learn a lot from the install crew both personally and the step by step procedures to get the job done. Definitely exceeded my expectations with the end results.

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  • 5 / 5 1
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    Well, where to begin. There customer service is awesome. The employeee they sent to do the job where, on time and made sure my house was clean after the job. The best thing I have to day the three employees that got sent to my house. They were very professional, clean, and respectful. Could not ask for a better service. Nexgen A+++ in my book.

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  • 5 / 5 1
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    Got a very pleasant technician George and he came early too.The company is very efficient with the schedule and notifications

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  • 5 / 5 1
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    Mark came this morning and checked our system and gave us a tune up. He was so professional and so nice! We just love Nexgen! I can’t believe what an awesome experience we have had from start to finish.

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  • 5 / 5 1
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    Joel Chavarri was our technician this morning and we were extremely happy with his professionalism and courtesy. He did a great job with our maintenance service and explaining things we can do to improve our A/C performance. I would highly recommend Nexgen to my friends and family. Debbie Ramirez

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  • 5 / 5 1
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    Very efficient and on time, tech was very knowledgeable and took time to explain in a professional mater, we bought into a sevice program for under $15 per month.

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  • 5 / 5 1
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    I can’t say enough wonderful things about our maintenance service today with Jeff!From being greeted excitedly by a rescue dog of only 2 days (great advice was discussed) to the excellent service, information and tips I could not of been more impressed! He was so respectful and kind in our home. This is our second experience with Nexgen Air and will be our only Air conditioning company going forward! His knowledge is top notch and what an asset to your company. ?? Thank You

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  • 5 / 5 1
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    Nexgen is awesome. Quick and prompt to respond, Shane Frans was my technician who was very professional, courteous and went above and beyond for a tune up on my air conditioning unit. He is very knowledgeable and personable and will definitely have my business from now on.

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  • 5 / 5 1
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    The company I work for had an issue due to the quake tech came out with a supervisor gave me a quote fast and to the point looking forward to working with them on this project and other upcoming one as well

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  • 5 / 5 1
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    I have worked with dozens of subcontractors on different kinds of issues, and this group was, by far, the most responsive and polite. In addition, they did a great job at the project, and worked fast and efficiently. Very happy, to say the least.

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  • 5 / 5 1
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    We purchased our system from Nexgen about three years ago. I was impressed by them then and am still so now (cost, installation labor and support). The two minor issues we've had (minor leaks - all under warranty) were immediately addressed by friendly, professional technicians. Joe serviced us this go around and was thoroughly experienced in troubleshooting the condition and fixed it after diagnosing the entire system. Seeing him work with the latest tools of the trade was enlightening. The wife is happy the air conditioning is back to its great performance levels and was happy during the winter time with the whole house heating. Nexgen Rocks!!!

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  • 5 / 5 1
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    Warning, if good customer service is not expected shop somewhere else. Salesman Jeff is a bit pushy but knows his products really well and is easy to work with. Take your time deciding what is best for you. Overall, our experience was quite good. I highly recommend them and Trane.One year later and all is good. They called to schedule a no charge service. They were on time inspected everything to be certain the system was working correctly.

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  • 5 / 5 1
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    Everyone was very friendly, responsive, and helpful. Much appreciated.

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  • 5 / 5 1
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    Really good and ethical company.

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  • 5 / 5 1
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    Fantastic customer service. Very attentive. The technicians were honest and professional. I purchased my complete system from Nexgen and don't regret.

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  • 5 / 5 1
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    We are very happy that we went with Nexgen air on our new HVAC system. We had gotten several estimates and decided to go with this company , they took care of business quickly and efficiently. First off David Huard came out on a Saturday gave us a great estimate on a complete central heating and air conditioning replacement , he was very knowledgeable gave us several options suggested relocating the furnace from a hallway closet to up in the attic. He came across as honest, professional and not pushy. As soon as we let him know we were going with Nexgen He got on the phone and called out a crew Javier, Hugo, and Chris. They removed everything that very afternoon!! They came out that following Monday first thing in morning and by the evening the system was up and running. I tried handing over the check a lil before they finished but they would not take it until everything was done, and i we knew how to run the system! I wondered about all the positive reviews this company got and if they were legitimate. I don't anymore these people don't mess around, they know what they are doing. We had a small issue with our old vents on Tuesday called customer services the nexgen crew was out there immediately and resolved the small yet important issue. So long story short Nexgen earned our business, and we strongly recommend them. Give them a shot you won't regret it.

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  • 5 / 5 1
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    Jeff L. showed up to my house two days after I place a service call. Other places told me at least a week. Service was professional and friendly. I will definitely recommend Nexgen to all my friends and neighbors.

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  • 5 / 5 1
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    George is a very nice helpful gentleman. Ty for your help George. After a not so great experience the owner sent Geroge to take care of my A/C and got it running. Ty Nexgen

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  • 5 / 5 1
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    Great experience! Contacted me with updates, very fast service and friendly staff. Would recommend to anyone! A+

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  • 5 / 5 1
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    Quick, responsive & efficient. Explained things to me in layman terms & were very patient with me & my hundreds of questions.

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  • 5 / 5 1
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    Tech was awesome! Definitely knows his stuff! Fixed the problem extremely fast. Very pleased! Hopefully I get the same guy if I ever have to call for service again

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  • 5 / 5 1
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    The mostly timely, informative and flexible of all the HVAC teams we’ve contacted.

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  • 5 / 5 1
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    Excellent service and always are time and professional.....

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  • 5 / 5 1
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    We were referred to Nexgen by a friend of ours and we are so pleased that we had them come out. I was able to make an appointment on short notice and Charlie Scott came out to see us. He really took the time to understand our needs and answer every question we had. His extensive knowledge of their products was very helpful in getting the system that fit our home at a price that was excellent. The crew came out quicker than expected and did an amazing job. They made sure that everything looked perfect and that our carpet and home didn’t get damaged in the process. I appreciate Travis, Randy and Armando’s attention to detail, especially while working in the heat of the day. Our new air system is working so well and I highly recommend Nexgen.

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  • 5 / 5 1
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    This company is top notch. Our sales rep, Zach, was very knowledgable, friendly, and went out of his way to make sure we got what we wanted for the price range we were looking for. He helped guide us through the process in a simple, easy to understand way. The whole demo and install crew were courteous and friendly, not to mention they do amazingly efficient and high quality work. We had a full AC changeout, furnace relocation and ducting and insulation install done from start to finish in less than 2 days. Just in time to put the new AC to the test for this week’s heat wave. To top it off, we got free tickets from Susie for their amazing suite at Angel stadium. This company knows what they are doing, not just with their amazing AC services, but also with their advertising and customer service. Cannot recommend this company highly enough.

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  • 5 / 5 1
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    Prompt and friendly. Delighted at the speed that this company delivered on a full installation of AC. Other companies were quoting 7 - 10 day just for a quote and ours was delivered within days! Very please with the customer service Chris offered and the warranty. - Highly Recommend 5*

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  • 5 / 5 1
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    Nexgen is an A+ company.this is a company that as a home owner you can trust 100%.Their technicians are polite ,expert, clean, honest and quick.Their price and serviceAre excellent. I have home warrenty insurance for my home but none of the companies that they sent to my home is as good as Nexgen.I am planning to buy their package for $15 a months. Our technician Chris was very nice and knowledgeable .I will use this company from now on for maintenance and repair of our central heat and AC and recommend them to my friends and neighbors. Thank you Chris our technician and Nexgen for taking care of our cental AC.

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  • 5 / 5 1
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    We previously used Brody Heating and Air! No way again. They sent out everyone possible to charge us the most they could, escalating the issue to something that ultimately the same person could do for less money. Such a scam that company and the employees! Watch your valuables is all I have to say about that. If you want a good down-to-earth honest reputable company, call these guys. Chris was great, he answered all my questions and I felt very comfortable because he wasn't trying to sell me something I didn't need. He came out, he did the job that was asked (which was replacing the air filters) and that was it. really makes me wonder if I ever needed previous services that I've been charged for.

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  • 5 / 5 1
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    This is a Five Star Company, I will recommend them to all my friends.

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  • 5 / 5 1
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    Hot summer weekend and my A/C failed. To my surprise and relief they were able to schedule me in same day. Fixed my A/C in about an hour. Tech was excellent. Same day service and the job is done. Happy customer.

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  • 5 / 5 1
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    Darren showed up on time...he was actually a cancellation from another customer--so we got lucky! He explained what he thought the issue was, checked outside for our main sewer line and went about cleaning our drain. He was fast, friendly and helpful. 5 stars.

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  • 5 / 5 1
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    They've always been awesome over the 15 years I've used them. Highly recommend!

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  • 5 / 5 1
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    My Air Conditioning went out in the late evening. I called and asked if someone could come and take a look at it. Even though it was late, there was no after hours charge, not even a service call fee. Ruben was extremely professional, honest and informative about everything that he was doing. He fixed the problem faster than I could’ve ever hoped for. With it being so hot and humid right now, there was no way we would’ve been able to sleep without the air. He also informed me of other services that the company does, and I would definitely not hesitate to call them first to take advantage of these other services as well. Thank you so much Ruben for all of your help and being so friendly! I would recommend using this company to anyone.

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  • 5 / 5 1
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    The technician was professional and easy to talk to. He took his time explained to me my options in fixing my ac problem. Pleasant attitude, punctual, and honest. Company overall was very professional and made sure that my ac was service in a timely manner. I’m very please with this company.

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  • 5 / 5 1
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    Pleasant experience. Chris and Steve showed up on time tested my system figured out what the problem was and discussed my options. Soon after system was up and running. Chris and Steve were very professional and made every thing easy to understand concerning my A/C issues. Thanks Nexgen

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  • 5 / 5 1
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    Second major project with Nexgen. First was at my house last year and they did an awesome job installing a new central AC unit. This time a split AC unit at my parents and they did not disappoint. Punctual. Courteous. Professional. I use them for my family. The ultimate trust I can give them :)

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  • 5 / 5 1
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    Great service. Came out within 2 hours of me calling. Followed up to make sure everything went well. I highly recommend them.

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  • 5 / 5 1
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    Nextgen Air Conditioning made my problems go away. The technician showed up right on time, ran a simple diagnostic on my AC unit and fixed the problem within 15 minutes. I'm sure glad I found this company and I'll definitely use their service again should the need arise! For fast service at a reasonable price I highly recommend Nextgen Air Conditioning. These guys are the real deal. No BS....No nonsense. Just great service that exceeded my expectations!

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  • 5 / 5 1
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    I would not hesitate to recommend NexGen. Every person we dealt with was the consummate professional. From Louis, who went out of his way to get us the best affordable price on a new furnace, to the guys who tore everything down, to the installers who went the extra mile with details specifically to our job, we could not be more pleased and satisfied. Bravo!

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  • 5 / 5 1
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    Two new AC units installed this week. Works great, technicians were efficient and professional... left the house / yard cleaner than when they arrived. Customer service and appointment setting was great as well.... ecellent communication by phone, text and email.Thank you Nexgen for the great service and nice Cool AC. ????

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  • 4 / 5 1
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    Chris the Project manager was great. He was very helpful and knowledgeable on what we needed and didn't try to sell us what we didn't need. The install crew was awesome Hector and Andreas were very professional. The only thing that irked me was the dispatcher or person in charge of scheduling. I don't appreciate being lied to as to why the guys were not showing up as scheduled

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  • 5 / 5 1
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    I don’t often write reviews, but when I do it’s only because someone has gone above and beyond my expectations. Cesar R. has been so helpful throughout this process. I called the office and they had Christopher at our house giving us a quote a couple hours later. He was awesome to work with. Friendly and courteous.

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  • 5 / 5 1
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    What a lovely experience from start to finish. Although Nexgen ended up not doing anything for our home they were wonderful to deal with. I had up to date information about when to expect our technician and as the window for his arrival was coming to a close, I got a phone call apologizing and giving me the new ETA because their guy's previous job ran later than expected.When George finally arrived at the newly promised time, he was very professional and more importantly super honest with us. We wanted a new thermostat but he flat out said it won't work with our HVAC system. He gave us options to consider but never made the visit a sales, which we really appreciated.Now that this experience is over and we contemplate a redo of our HVAC system, we pretty much know who to call.

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  • 5 / 5 1
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    The office staff is really on top of scheduling appointments and giving courtesy calls and letting you know when the technician is coming.

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  • 5 / 5 1
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    James came out to help us solve the problem with my AC and he was so fast and so professional! This was my first time using Nexgen and I was so pleased with the service. James came right on schedule and knew exactly what needed to be done. He was prompt and had my air up and running in no time. I am so happy I went with them, I would highly recommend them to any and all!

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  • 4 / 5 1
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    I was expecting a hard sell for replacing my expensive but relatively old A/C system, but NEXTGEN did not try to sell me a new system. They repaired my A/C for very little cost. The repairman was friendly, honest and clearly highly qualified. He found the cause of the malfunction and quickly repaired it. He also ran many tests after the A/C ran well to ensure it would continue to operate correctly. I highly recommend this company to anyone needing A/C repairs. They obviously are trustworthy and honest.

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  • 5 / 5 1
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    Joel was awsome he was so nice and helpful.I would definitely recommend Nexgen ask for Joel!!!!!

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  • 5 / 5 1
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    Professional and very thorough

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  • 5 / 5 1
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    Excellent service. Really impressed with both installation and after service as well. Very capable installers and service people. Prompt and knowledgeable of the product. Highly recommended.

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  • 5 / 5 1
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    Fast, Nice, Reliable, On time, Great work.

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  • 4 / 5 1
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    We were looking for a local company to do a maintenance check on our A/C unit. Nexgen accommodated our schedules and were able to come in a few days. They also communicated to us regularly the day before and day of, even asked to come early. Once there, the technician was very thorough and efficient. Will definitely use for my maintenance needs.

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  • 5 / 5 1
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    Super friendly technician. Very professional and curt. Definately will use these guys again in the future if I need to.

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  • 5 / 5 1
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    Nexgen is great. Called after hours and was told I'd get a call back in the morning.. Got the call, rep set up same day appointment, Shane came out and found a short at the condenser unit. He is a pro. Very happy with service. Good pricing as well.

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  • 5 / 5 1
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    Awesome people, service and products!!! Would recommend them to ANYONE!!!!!!!!

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  • 5 / 5 1
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    Excellent service. Jeff was very thorough explaining the issues with our commercial AC unit. He ensure he provided the best price for our non profit organization and provided great customer service.

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  • 5 / 5 1
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    We had the pleasure of having Shan Frans as our technician that helped with our estimate. He was very thorough and explained everything they would do and continue to do after the install. We haven’t pulled the trigger yet but know we will probably go with NexGen.

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  • 5 / 5 1
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    Bryan came out within 40 mins of my desperate phone call. He was professional, amiable, efficient, and honest. I will definitely go to NexGen when I'm ready to upgrade my AC.

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  • 5 / 5 1
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    Great service provided by James.

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  • 5 / 5 1
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    Joel came out to my house, and he was very professional and nice. He explained everything to me. I will definitely tell my friends and customers about Nexgen Air Conditioning.

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  • 5 / 5 1
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    I like this company very friendly showed up on time didn’t try to sell me something I did not need and gave me a fair price.

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  • 5 / 5 1
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    Great service installing a new nest learning thermostat.

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  • 5 / 5 1
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    Joel & Josh were on time, professional, thorough and communicative. Like most service I have received from Nexgen, they did the little things that provided a finished job.

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  • 5 / 5 1
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    Excellence Services

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  • 5 / 5 1
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    Your technician Jeff is the best looking forward to dealing with you guys in the future!

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  • 5 / 5 1
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    Sincerely would recommend Nexgen to anyone looking for a good service provider. Chris was authentic, honest and easy to work with. I’ve learned worlds about my HVAC system since having Chris help us out. He’s made us more informed homeowners. Very grateful for their service and support.

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  • 5 / 5 1
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    This is a full service company with a very experienced and competent group of professionals that perform an excellent job at your home. They are punctual, organized, and very transparent in the numbers and bottom line. I had a full AC and heating unit installed, tankless water heater, water softener, and a full repiping done. The work is almost conplcoed and I'm very pleased with It.

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  • 5 / 5 1
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    NexGen tech are always friendly, professional, knowledgeable about the systems they are servicing, never try to up sell us on things we do not need and go beyond and above customer service.

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  • 5 / 5 1
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    Chris Shay responded to my call for service on a problem I had with a NEST not working properly with my HVAC system. His knowledge, advice, honesty, and wonderful humor was most impressive. I was totally satisfied with the repair. The NEST now works perfectly with our house HVAC system.

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  • 5 / 5 1
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    Can i add more stars? 10. I'm always surprised thinking I got the best and then you send somebody that's just as great. You have excellent qualified staff here! I highly recommend you guys.SHANE GETS A 10 out of 5. LolSo I hear you'll be adding Plumbing to your repertoire of services. I am anticipating the service technicians to be as awesome as the service Techs on your heating and air conditioning side. Keep I mind, Those are some big shoes to fill! I'll be calling for a free inspection and look forward to seeing what you can provide the prices and quality.I highly recommend the heating and air conditioning system too many others in my community.

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  • 5 / 5 1
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    Great fast service. John was very quick and fixed my issue very quickly. He was very honest with his diagnosis and ensured I was up and running.

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  • 5 / 5 1
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    Shane was awesome! Explained more options to improve my AC performance better than anyone else has ever done before.

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  • 5 / 5 1
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    Chris was my tech and he did a great job explaining all the improvements and the costs. Additionally, they were very responsive and were able to come out the same day.

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  • 5 / 5 1
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    VERY PROFESSIONAL AND EXCELLENT SERVICE.

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  • 5 / 5 1
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    No regret to have gone with Nexgen when I redid my full AC installation.Competitive pricingGreat recommendation on type of productsHad a few issues afterwards with like the Nest thermostat, and other... but EVERYTIME they came within 48 hours and change for FREE

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  • 5 / 5 1
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    Excellent experience. The sheer number of times they moved things around to accomodate my schedule is impressive enough to go with them.

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  • 5 / 5 1
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    James was our tech. He's very friendly, knowledgeable tells you what's wrong, what he recommends but isn't pushy. Had him out to clean heater and a/c unit. Never before has a company brought out a vacuum or take pictures to show me. I recommend this company to anyone who need their a/c and or heater cleaned. They aleo do plumbing now.

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  • 5 / 5 1
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    Excellent work top of the line service

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