Customer reviews for nexgenairandplumbing.com

Customer reviews

• 5 / 5 1

  

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  Eddie from NexGen showed up as scheduled for my HVAC system tune up. He was professional, thorough and provided honest evaluation of the system and his recommendation. We definitely recommend NexGen for their prompt and professional services.

  Review of 6/2/20, following an experience of 5/8/20 by RAMONA O. *

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• 5 / 5 1

  

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  Reliable service

  Review of 6/2/20, following an experience of 4/29/20 by DARIANA C. *

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• 5 / 5 1

  

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  Really appreciative of the excellent service provided by Nexgen Air. Thank you so much Roger and Pablo.

  Review of 6/2/20, following an experience of 4/29/20 by EDWIN B. *

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• 3 / 5 1

  

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  Service Tech was very Professional and up-front with his Pricing. Gave me options of Finance or Rebate program to assist me with the 🥴 Cost $9000 starting Cost. So I passed On just switching out a Unit. If I was just getting a AC UNit 4 Ton and furance installed for FIRST. TIME 😠 make since that amount. My 🐕 dogs Peed on my Unit. Which corroded the area where FREON GOES INTO. THATS ALL.

  Review of 6/2/20, following an experience of 5/15/20 by ZOE H. *

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• 2 / 5 1

  

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  My biggest complain with NexGen is their customer support. The guy who sold me the system, sold me a bigger system then I needed. This resulted in the original crew not installing enough vents. Which resulted in water leak in my attic. I’m still waiting for this company to correct their mistake. I have called and called asking for them to install the remainder of the vents, but still nothing.... I wish I would have shopped around before going with NexGen.

  Review of 6/2/20, following an experience of 5/8/20 by ANNALISE M. *

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• 5 / 5 1

  

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  The technician on time, politely and tried very hard to complete his service. Kiana was take my call for service with professional manner and very helpful any ways she could. I would like to recommend this business to any friends

  Review of 6/2/20, following an experience of 5/8/20 by LEOPOLD S. *

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• 5 / 5 1

  

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  Joel was cool, respectful and thorough in his review!

  Review of 6/2/20, following an experience of 4/29/20 by KAILYN R. *

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• 4 / 5 1

  

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  The tech that showed up the first time Joel I think, was very personable and polite. He really tried his best to repair my furnace.

  Review of 6/2/20, following an experience of 4/29/20 by LEONORA K. *

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• 5 / 5 1

  

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  Joel C was exceptionally helpful and knowledgeable. We will be using NexGen from now on!

  Review of 6/2/20, following an experience of 5/8/20 by RONNY B. *

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• 5 / 5 1

  

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  Eddie was an amazing technician! He was so thorough and took time to really explain how to better use our system and recommended services that may help lower our energy bill. We are very pleased that he was our tech and would recommend him to anyone who needed comprehensive information about air conditioning and heating!

  Review of 6/2/20, following an experience of 5/15/20 by ALEXANE T. *

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• 5 / 5 1

  

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  Great, friendly service. The technician was very nice and personable.

  Review of 6/2/20, following an experience of 5/15/20 by KANE B. *

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• 5 / 5 1

  

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  James was very professional and quickly informed us of what options we had to upgrade our aging system. He went the extra mile to ensure we got what we needed.

  Review of 6/2/20, following an experience of 5/1/20 by LOUIE G. *

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• 5 / 5 1

  

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  Our tech did an amazing 5 star job.

  Review of 6/2/20, following an experience of 5/8/20 by JACQUELYN B. *

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• 5 / 5 1

  

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  Very professional and detail oriented. Thank you for the great work!

  Review of 6/2/20, following an experience of 5/22/20 by EDD K. *

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• 5 / 5 1

  

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  I liked Ervin's honesty, his no-nonsense, straight-to-point, bottom line responses. We appreciated his knowledge, his friendliness and his professionalism. He obviously knew what he was doing and demonstrated it.

  Review of 6/2/20, following an experience of 5/22/20 by ONA H. *

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• 4 / 5 1

  

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  Well there were bumps in the road with this company, but the end result has been good..Sounds like lack of communication with this company. was my issue with them.but the work looks good.

  Review of 6/2/20, following an experience of 5/15/20 by JESSIE L. *

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• 5 / 5 1

  

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  I reason I purchased my complete A/C system from NexGen was they had the most affordable price and their service is ALWAYS excellent, regardless if it's a problem call or just a checkup!! They're always on time, friendly, professional and most of all they get the job done in minimal time. I highly recommend this company. You will not be disappointed with them!

  Review of 6/2/20, following an experience of 5/24/20 by DORRIS C. *

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• 1 / 5 1

  

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  Wouldn't honor the advertised free inspection-then demanded a credit card hold to come out for the inspection. Yeah. That's false advertising and sleazy. No thanks!

  Review of 6/2/20, following an experience of 5/23/20 by GUNNAR H. *

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• 5 / 5 1

  

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  I needed somebody to clean my air ducts. Antonio came to give me a friendly estimate snd recommendations. He is very knowledgeable and courteous. He is respectful of time and place.

  Review of 6/2/20, following an experience of 5/22/20 by COLIN M. *

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• 5 / 5 1

  

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  Carter Mendoza, the technician and Sean Norman, Nexgen manager, are professional and on task. They are so easy to work with , it is a pleasure doing (repeat) business with them in my home.

  Review of 6/2/20, following an experience of 5/22/20 by PRESLEY R. *

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• 5 / 5 1

  

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  Our Technician was very courteous and professional.

  Review of 6/2/20, following an experience of 5/15/20 by ARMAND O. *

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• 5 / 5 1

  

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  Brian gave me excellent customer service on my wall heater. He listened to my concern and followed a step by step process to solve the problem. He definitely went the extra mile and put me at ease to rule out the possibility of a safety issue. I manage an apartment complex in Ontario and will continue to call Nexgen and Brian with confidence.""

  Review of 6/2/20, following an experience of 5/22/20 by ALANNA Z. *

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• 5 / 5 1

  

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  Thank you for fulfilling our requests and assigning the best and funniest employees to replaced our AC/Furnace unit and air ducts. Jorge, Hugo and Julio did a fantastic job and worked hard to get the job done as promised.

  Review of 6/2/20, following an experience of 5/22/20 by CARMELO Z. *

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• 5 / 5 1

  

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  Mr. J. Gasdaglis was very informative about my AC and what would be needed after thirty years of service. He was very professional and explained things in a manner easy to understand. Nexgen also gives Veterans prices.

  Review of 6/2/20, following an experience of 5/15/20 by NORBERT K. *

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• 5 / 5 1

  

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  Chris was absolutely amazing. Thank you for being a wonderful professional. Will definitely be calling you when we need our AC replaced. Appreciate honest hard working people like Chris. Thanks again.

  Review of 6/2/20, following an experience of 5/15/20 by KIANA K. *

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• 5 / 5 1

  

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  James was the technician that was sent to my home. He was very professional and explained all my options for a new HVAC system. He even called ahead to tell me that he could come earlier and see it that would work for me. I would not hesitate to recommend him a d Nexgen to others.

  Review of 6/2/20, following an experience of 5/23/20 by HAILIE K. *

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• 5 / 5 1

  

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  Thanks to Ruben Ramos, who shows interest in customers concerns and very patient, listening Intakes what’s been said. Values his work. Has very Good work ethic.. send him to service my home anytime.. thank you for caring Ruben.. you gave me back my comfort been with NeXgen..""

  Review of 6/2/20, following an experience of 5/22/20 by DARIAN A. *

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• 5 / 5 1

  

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  The technician was very professional explaining everything in great detail.

  Review of 6/2/20, following an experience of 5/25/20 by JUSTINE K. *

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• 5 / 5 1

  

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  Chris was very professional and found my problem very quickly. Come to find out that my husband turned off the air conditioner from the outside and that is why it was not working. Chris changed my air filter, checked the incoming and outgoing air and found that I have normal levels. I appreciate his honesty and caring attitude. Very courteous and provides communication on his arrival which made it easier for me to inform him to come 30 minutes later. He agreed and arrived in time. Please give this man a raise or an award for being your best employee. Not too many employees can be honest and maybe lie to the customer and just say I needed a new air conditioner just to make profit. So thank you for having hired him and sending him to my home. I was pleased and ecstatic over the great customer service he provided.

  Review of 6/2/20, following an experience of 5/28/20 by ODIE D. *

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• 5 / 5 1

  

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  I've only had them out for a quote so far but Mario took the time to educate me on my HVAC system and how he would like to improve it. Incredibly professional. I have a quote for $5k cheaper and would happily spend the extra cash to go with NexGen instead.

  Review of 6/2/20, following an experience of 5/28/20 by ANNETTE P. *

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• 5 / 5 1

  

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  This company sent Chris out to fix our air conditioner, he did that lickety split! He explained he anticipated the problem to be one of 3 things and he reported the results to me within about half an hour. It was a burned out fuse! In the search for the problem Chris also found out for us that the original installer of our system (NOT Nexen) had torn the mesh filter at install and then EPOXYED the door showing this damage CLOSED! Unbelievable! We've lived in this house three years (we had mold when we bought the house so an air cleaner was incredibly important to us) and that VERY EXPENSIVE air cleaner has never worked (they didn't hook it u! Presumably because of the mess they created with the filter and then hid it with a GLUED CLOSED DOOR)! Sheesh! Thank you Nexgen for helping us get this straightened out. We're still trying to get the other company's attention, let alone remediation... Thank YOU Chris and Nexgen for excellent service and compassionate help!

  Review of 6/2/20, following an experience of 5/26/20 by REYMUNDO G. *

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• 5 / 5 1

  

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  Zack gave us a thorough examination of and explanation about our home hvac and suggested how best we might install central air. He’ll be emailing us a proposal soon.

  Review of 6/2/20, following an experience of 5/28/20 by JODIE W. *

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• 1 / 5 1

  

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  Thomas quoted a new system and install on Friday May 22, 2020. We were all in agreement and eager to proceed as planned. Thomas refused to accept a deposit stating they would not accept a dollar until we were fully satisfied but they could start the following day, completing the job in 2 days max, but will never leave us without air. We prepared our house by moving our daughter out of her room with a limited supply of clothes for the next 2 days. She was cut off from accessing everything because we hung plastic to keep debris from the proposed work to the immediate work area only. Saturday 3 installers arrived on time with no equipment saying they were just there to remove the old equipment and take measurements for a parts list because the equipment we agreed to with Thomas was not available. When questioned why the install was scheduled if the equipment was not available they confessed the owner wanted to swap the equipment sold to a lower grade brand and model. They offered to do half the job waiting on the agreed equipment which would arrive Tuesday. Obviously we refused because that would leave us with no air over the holiday weekend so they took measurements only for their parts list. After the team pulled away the scheduler called us saying she has equipment and it's on route to us, but we told her the crew already left. Tuesday comes and the 3 installers arrive reluctantly saying the owner and the installation Manager are now unhappy with the proposed work and now will only allow them to relocate the unit to the attic which goes completely against what we want and contradicts what we agreed to on the contract with Thomas. Every day it's a new excuse on why they cannot do the job. They promise work with both Thomas and the Installers saying it is completely doable and will work well, but don't want to do it. It's obvious the owner is not happy with his profit margin and is doing everything to get out of this agreement even though he was involved in the price by phone originally. They promise work and equipment then fail, fail fail and all Thomas has done is apologize. As of now they are in breach of contract. Buyer Beware!!!! Their apparent game is to pull a bait and switch on the customers once all your existing equipment is out and you have no choice so they can do what they want with whatever happens to be available. Scandalous Company! Watch out!

  Review of 6/2/20, following an experience of 5/26/20 by ALBERT M. *

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• 5 / 5 1

  

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  I like Bryan the technician who came out. My system 19 years old and he said call back when it no longer works and didn’t try to sell me a unit now. Will work with him again.

  Review of 10/22/19, following an experience of 1/24/19 by ALEXANDREA Q. *

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• 5 / 5 1

  

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  Ruben was our technician and he was professional, knowledgeable and friendly. He installed 2 Nest units in a short amount of time. Will consider this company if we need s company to deal with our future heating jobs.

  Review of 10/22/19, following an experience of 1/24/19 by GAY M. *

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• 5 / 5 1

  

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  Great experience. Technician Dan was very thorough, explained what was needed now and in the future to keep the furjnace in good order. Am very confident in his knowledge and expertise.

  Review of 10/22/19, following an experience of 1/24/19 by HETTIE R. *

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• 5 / 5 1

  

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  i will highly recommed Nexgen Air to family and friends. My salesman Jorge Gasdaglis came in and looked around the house. We sat down and he suggested what would be best for us. He didn't try to up sale a bigger unit we didn't need. The crew was very professional, polite and courteous.They would work non stop. I am very happy.

  Review of 10/22/19, following an experience of 1/24/19 by MARIANA F. *

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• 5 / 5 1

  

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  We have been working with NexGen for a couple of years.We had an issue with our air conditioner and it was handled efficiently and economically. Since then we subscribed to their prepaid inspections semi-annually to inspect for problems and to maintain. The techs that have been servicing have not disappointed and were professional and very personable. Max just left today and he was thorough and explained the procedures he performed. We recommend NexGen highly.

  Review of 10/22/19, following an experience of 1/24/19 by GAVIN R. *

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• 5 / 5 1

  

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  Great service and awesome tech!

  Review of 10/22/19, following an experience of 1/24/19 by LOU R. *

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• 5 / 5 1

  

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  Next time I need help with my AC/heating I’m calling John Banks at Nexgen. The guy was super helpful, knowledgeable, professional, and I enjoyed chatting with him. Thanks again for all of your help!

  Review of 10/22/19, following an experience of 2/21/19 by DOLORES B. *

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• 5 / 5 1

  

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  Jeff was great at diagnosing the issue and resolving quickly. I would highly recommend Nexgen. I use them for annual maintenance but my tenants had a problem with the thermostat, it was running the fan when it wasn't supposed to and Nexgen was able to fix it. They are reasonably priced and very thorough. Access to my unit was not easy but they figured it out.

  Review of 10/22/19, following an experience of 3/21/19 by GIUSEPPE O. *

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• 5 / 5 1

  

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  I use NexGen Air & Heat for all my properties. Louis Reveles is wonderful. He serviced 3 of our rentals, has great knowledge and recommendations.

  Review of 10/22/19, following an experience of 1/24/19 by FRIEDA R. *

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• 5 / 5 1

  

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  They came out on a Saturday because our heater wasn't working and very efficiently and professionally took care of the problem, we had heat that night and they even gave us a discount.

  Review of 10/22/19, following an experience of 1/24/19 by TEVIN S. *

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• 5 / 5 1

  

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  Max, came to my home surveyed the attic space. Arrived on time. He was very courteous, he was kind enough to give me a lot of useful information on the does and don'ts for my a/c furnace usage. I look forward to doing business with him and this company .

  Review of 10/22/19, following an experience of 1/24/19 by CORNELIUS P. *

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• 5 / 5 1

  

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  Price was better than two other competitors. The job was scoped and bid for what I needed, not an entire AC remodel. Crew was fast and efficient and you could tell they have done this many times before as a team. Crew was friendly and helpful. I would recommend this company to friends and family.

  Review of 10/22/19, following an experience of 2/21/19 by TYREEK L. *

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• 5 / 5 1

  

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  Bryan came a little early than the scheduled time which was refreshing because most of the time the technician is always late. He explained everything why the heater is acting the way it is. So nice to find a company and it’s employees so honest and with integrity. He even help me put something up that I couldn’t do. When the time comes that I need to replace the whole unit I hope Bryan is still around to help me out. Thank you and I will definitely refer all my friends and family needing your services. Thank you

  Review of 10/22/19, following an experience of 1/24/19 by MONICA B. *

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• 5 / 5 1

  

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  Very easy going and upfront in pricing and all information.

  Review of 10/22/19, following an experience of 1/24/19 by ALEJANDRA S. *

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• 5 / 5 1

  

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  Jeff really went above and beyond helping with our new furnace. He pursued the problem until it was fixed. Would highly recomment

  Review of 10/22/19, following an experience of 2/21/19 by FIDEL C. *

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• 5 / 5 1

  

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  Top notch. My furnace was not working so I searched for HVAC companies serving my ZIP code (Laguna Niguel in South OC). The first company I called couldn't schedule within 24 hours and the second number was disconnected. Nextgen not only could schedule within a few hours but the reception team was courteous and professional. When my service rep, John, arrived on time he was clean, efficient and professional. He took the time to describe the nature of my problem (faulty gas line and memory board) and gave me a quote. The work proceeded with great care to protect my house floor (it was raining) and he even solicited the help and advice of one of the owners, Louis, who came. While the cost was somewhat substantial, nevertheless I am pleased at the work John completed and am confident in the outcome. I give my highest recommendation to Nexgen AC for their efficiency and customer service.p.s.John is a snowboarder and he SHREDS!

  Review of 10/22/19, following an experience of 2/21/19 by ALEXANDRINE C. *

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• 5 / 5 1

  

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  They started with an inspection of my heating and air conditioning. I thought I only needed routine maintenance. Turns out my 26 year old heater and air conditioning system needed to be replaced. They sent an excellent project manager to get everything started.Over a period of 3 days my system was installed. The crew was very professional.I highly recommend this company.

  Review of 10/22/19, following an experience of 2/21/19 by CANDIDA B. *

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• 5 / 5 1

  

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  Jeff was fantastic! Professional, personable and knowledgeable.

  Review of 10/22/19, following an experience of 3/21/19 by JACLYN C. *

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• 5 / 5 1

  

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  Very friendly company. Came on time for the bidding.

  Review of 10/22/19, following an experience of 3/21/19 by GWENDOLYN K. *

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• 5 / 5 1

  

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  Nex Gen came to my home and left it better that it was when they came in. Their Technician, Chris, was profession, quick to address our concerns and able to resolve our A/C and Heating issues.

  Review of 10/22/19, following an experience of 2/21/19 by GAIL L. *

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• 5 / 5 1

  

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  Our tech Dan Reilly was professional and diagnosed the problem immediately and fixed the problem. I would use your company and Dan Reilly always.

  Review of 10/22/19, following an experience of 1/24/19 by SERENA C. *

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• 5 / 5 1

  

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  We were very happy with Jeff. He knew what was wrong and fixed it. He was clean and courteous and would refer him anytime.

  Review of 10/22/19, following an experience of 1/24/19 by LUCIO B. *

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• 1 / 5 1

  

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  This company is garbage nexgan stand for next garbage!!!

  Review of 10/22/19, following an experience of 1/24/19 by NED D. *

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• 5 / 5 1

  

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  I have no hesitation to give NexGen Air Conditioning a five star rating and highly recommend this company for your air comfort needs.Due to the need of replacing our aging central AC system I contacted several air conditioning companies for advice. At the end, Nexgen had won our contract because of Gary Fisher, Nexgen’s project manager, gave me the impression that Nexgen would be the most knowledgeable and reliable company for the project. Gary suggested an appropriate system based on the size of our property and designated a short turnaround time. He was always punctual, professional, and thorough during the several meetings that we had. Nexgen uses Trane’s AC system which is rated number three by Consumer Report, and carrying a better than normal warranty. Their installation team was technically competent and knowledgeable. They suggested and installed two additional outlets and enlarged a ventilation port to balance the air flow for the new system. This modification hence eliminated some dead spots that the old system could not reach. The team worked professionally and efficiently, kept their paths covered each day and performed a thorough cleanup at the end. All the equipment and ventilation pipes in the attic were orderly suspended and allowed ample air flow. At the conclusion of the project, their Accounting department was also very flexible and accommodating. All and all, Nexgen is a fantastic company that I have had the pleasure to work with.

  Review of 10/22/19, following an experience of 3/21/19 by GENNARO S. *

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• 5 / 5 1

  

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  Bryan was very friendly and courteous. Took his time to try and find the problem. Would definitely call them again.

  Review of 10/22/19, following an experience of 1/24/19 by AMBER B. *

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• 5 / 5 1

  

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  I used Nexgen a few months ago and said I would definitely call them again if needed and I did. A decades old heater went out and it was finally time for a replacement. Jeff Larson showed-up and confirmed my assessment. Jeff quoted a great price and the installation was done the next day. Jeff and his crew did a great job with the installation and I am extremely happy with the new heater. They cleaned-up after the job was over and left the place immaculate. I can't recommend Nexgen enough and was impressed with how professionally Jeff Larson and the office staff handled the entire project. Bravo Jeff & Nexgen!

  Review of 10/22/19, following an experience of 1/24/19 by MYRON E. *

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• 5 / 5 1

  

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  I called Nexgen because the heater wasn't working. When Jeff Larson arrived and turned heater on, it worked just fine. He still took the time to see why it wouldn't work the night before. He was very professional and patient as I had no idea about certain things that can happen with the furnace. My family has used other companies in the past for our previous home and they were either rude or in a bad mood. I was happy with the service and will definitely use them again and will recommend to family and friends. Thanks Jeff!

  Review of 10/22/19, following an experience of 2/21/19 by RAFAEL C. *

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• 5 / 5 1

  

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  Great Co. Friendly people who treat you with respect and do what they say they will. Great prices, as I priced out A/C unit with other cos.. If you don't use Nexgen you are making a big mistake!

  Review of 10/22/19, following an experience of 1/24/19 by JORDAN K. *

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• 5 / 5 1

  

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  My experience with this company was amazing. From the assessment to the installation of my new wall heater. The installers were fast, knowledgeable, efficient and cleaned up any mess that was left over after installation. Thanks again to Jeff for all your help your guys did a fantastic job.

  Review of 10/22/19, following an experience of 2/21/19 by MILAN L. *

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• 5 / 5 1

  

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  NEXGEN really care about customer satisfaction.I called NEXGEN and talked with one of its salesman, Sean Norman. He was very accommodating, and I negotiated a pretty fair price on purchase and installation of a new TRANE HVAC system, 5 ton, a two stage heather (Model XL80) and one stage AC (Model XR16). Note that I was shopping for more than one year and I was not able to find any reasonable company, until NEXGEN. Sean scheduled installation very fast, on same day. The 3 technicians sent by NEXGEN worked fast, clearing all debris, and they were very courteous. It was a pleasure to talk with them and they answer patiently to all my questions. We had a glitch at the end to the fact that a wi-fi thermostat (Ecobee3 Lite per my request) was installed, but wired only for one stage heather. Therefore, my two stage heather was working only in one stage, the lower one. On the spot I did not figure out what was wrong, but I told them that the air blow was cold or warm only, but they assure me that it takes time to warm up. Anyhow, later on, chatting with Ecobee, I got confirmation that the reason for the Heather to work in only one stage was that the wire setup was incorrect. I was very disappointed, and I communicate that to my salesman. From that point, I was amazed by the higher customer services provided by this company. I had several people contacting me and asking me about my experience, my issues, and they scheduled immediately a technician to come over and fix the problem. A new technician, Raul, came over and worked diligently until he fixed the issue, and explained me how the two stage heather is working. Note that the 2nd stage heating is manufactured to kick in only when the elevation is 3 degrees or more. After couple days of research, I became accustomed with the thermostat features, and able to schedule complex comfort settings, the fan running schedule, features which you do not get from any single stage heather. All in all, I am very happy with NEXGEN and with my choice of TRANE two stage heather (Model XL80) and one stage AC (Model XR16).

  Review of 10/22/19, following an experience of 3/21/19 by JADON S. *

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• 5 / 5 1

  

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  Explained everything as he inspected and repaired. Friendly, knowledgable and professional. Earned all my future business.

  Review of 10/22/19, following an experience of 2/21/19 by FRANCESCA M. *

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• 5 / 5 1

  

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  Very through inspection Joel Chavarri was very experienced and knowledgeable and was more than willing to answer any of my concerns. Highly recommend ??????????

  Review of 10/22/19, following an experience of 3/21/19 by ERICA S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Thanks Joel Chavarri, excellent service on my tune up. Happy with all the info you gave me to improve the quality of my system. Never had a full thorough inspection before, very happy thanks again.

  Review of 10/22/19, following an experience of 4/18/19 by MARCIA B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Chris and Andy were wonderful. On time, friendly, upfront and most of all honest. Thank you

  Review of 10/22/19, following an experience of 3/21/19 by MAUDE K. *

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• 5 / 5 1

  

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  Next Gen is absolutely fantastic, professional, accessible, responsive and quality work, it's not a bargain basement but it's competitive pricing and I feel good about how I spent my money! Also I'm giving a shout out to Joel Chavarri, our service rep, totally professional, punctual personable and knowledgeable.

  Review of 10/22/19, following an experience of 4/18/19 by KELLEY R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Nexgen did a great job installing my new HVAC. I called Nexgen to setup an appointment for a quote and Charlie, the sales guy was out at my house within 2 hrs. After a 20-30 min conversation about what I was looking to do, I was given a great price for exactly what I wanted. Charlie also offered me some great advice on energy and tax incentives. To my surprise, Charlie was able to schedule the install of my new system 2 days later. Wow!On Friday, a crew of 4 techs arrived at my house at 8am. They were nice, and respectful of my home and tried to be as clean and efficient as possible. After all, I was getting a whole new HVAC system and that is a lot of work. The crew finished about 7pm the same day. They went over and above on the install. They installed new electrical breakers, relocated my attic light so it offered more light, they replaced all but one of my ducts, built a new platform in the attic for the new system to sit on, installed a new attic access hatch which required some demo and framing, relocated where the new AC condensing unit would be in my back yard and installed a new disconnect box, replaced all vent grills and added a new NEST Pro controller upstairs (The new HVAC system is zoned so I needed an additional thermostat) There was only one hitch with the whole job and that was that the dampers for the zone control were wired backwards so the system thought that upstairs was downstairs and vice versa. So, the first night was a little rough, it was 80 deg upstairs and 68 deg. downstairs lol. I called Nexgen that evening and scheduled a tech to come back the next day. The tech was on time and quickly rewired the dampers. Problem solved. My system is AWESOME. On a side note, during my discussion with Charlie he had to call the owner to get approval on the negotiated price. The owner agreed but asked that I write a review. I said, no problem. I will give you guys a good review. He replied, no, I want an honest review. good or bad. Let me tell you, you will be hard pressed to find a business owner who wants a REAL review. I was impressed. Thanks Nexgen! I will certainly reefer you to all my friends...

  Review of 10/22/19, following an experience of 4/18/19 by ARCHIBALD R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I couldn’t be happier with this company! As a homeowner and a rental property owner, I’ve dealt with a number of HVAC issues. Jeff was the most helpful and professional technician I’ve ever met! He stayed much longer than planned to get to the root of an issue that a previous technician had created. The pricing is extremely fair and my service call was completed the same day I initially called!

  Review of 10/22/19, following an experience of 4/18/19 by ILA Z. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I called many companies to replace my furnace and was very happy with my choice and the outcome of my decision. NEXGEN was terrific from start to finish. Charlie the project mgr. was very knowledgeable and helped me through the process. The support team was outstanding always informing and reminding me of installation crews updated arrival. The installation crew was professional and answered any questions I had. A beautiful job well done. Thank-you NEXGEN!

  Review of 10/22/19, following an experience of 3/21/19 by LETA H. *

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• 1 / 5 1

  

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  Rude and overly pushy, do not recommend

  Review of 10/22/19, following an experience of 3/21/19 by VERNA M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  What a fabulous job the crew did at our home! We live in the High Desert area in Apple Valley. Our 12 year old heating system decided to give up the ghost and die during the Winter. In a panic, I hit the internet looking for an HVAC Contractor that could come out in a hurry. Nexgen contacted me and showed up quickly. The Technician diagnosed the problem, explained our options, and scheduled a Sales Person to discuss options and pricing. Surprisingly, the visit was rather painless. We settled on the unit and the price. The crew was onsite the next day. Nexgen provided ample labor to get the old unit out and the new unit installed in the same day. The crew was meticulous in keeping the inside areas as clean as possible. As a Construction Inspector in my regular occupation, I kept up with their progress rather closely. The work was performed in sequence and was performed professionally. At the end of the day, the unit functioned as expected. The crew picked up all of the materials and scrap. The affected areas in the home were cleaned up satisfactorily. The unit has performed flawlessly. Of course, it is a TRANE. As the old commercial tagline goes: ""Nothing can stop a TRANE!"" I will remix it and say: ""Nothing can stop Nexgen Air!""

  Review of 10/22/19, following an experience of 4/18/19 by DEONTAE B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I have to say that I am very picky person , but I just have found an amazing company to work with , Negen air. I cannot believe from the time I called , the lady on the phone was so professional , to Jeff who came to my house and was so honest and explained and showed me everything in detail , to the crew Marco, Arnoldo, Cesar, Roman , they were so professional, so clean , organize and knowledgeable. I highly recommend this company , you will experience what a great and a perfessuonal company should be . Thank you Nexgen ,

  Review of 10/22/19, following an experience of 3/21/19 by KALLIE S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  ON TIME VERY KNOWLEDGEABLE, TOOK TIME TO EXPLAIN IT ALL AMD MADE SURE I UNDERSTOOD. FRIENDLY WELCOMING.. ALL AROUND GREAT EXPERIENCE.

  Review of 10/22/19, following an experience of 4/18/19 by ARIEL B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent work! We requested an appointment and they came the next day. The following day we had our HVAC completely installed. Impeccable job. Everyone was fantastic from Brian (sales) to Jorge, Omar, Albert, Javier, & Ronald. So glad we went with these guys.

  Review of 10/22/19, following an experience of 3/21/19 by REBEKA W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Get several bids first. Then call NexGen. For the same price, not only did we get better equipment, but the install package was superior. Another plus was the team that did the install. On time, Friendly, and clean. Answered all of our questions about the new system.

  Review of 10/22/19, following an experience of 4/18/19 by GAY H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Thank you Chris for coming out and being honest and very thorough with your job. It was the best service I have seen in a long time. I can tell you enjoy what you do and you are very good at it. Thanks again

  Review of 10/22/19, following an experience of 4/18/19 by ALLENE K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  One of the best most honest contractors I have ever worked with. I recommend them to everyone

  Review of 10/22/19, following an experience of 4/18/19 by JETT K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I found this company to be very professional and took the time to listen to the problems I was having with my heating and air conditioning unit. They diagnosed the issue and was able to get it fixed in one day. They arrived on time and left when they knew that I understood how to use my new unit. I will recommend them to anyone who needs air conditioning care.

  Review of 10/22/19, following an experience of 4/18/19 by YESSENIA N. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I was able to get an appointment to troubleshoot why my a/c had stopped working. George came out during the time frame I was given and then found & fixed the problem quickly. Thanks for the quick response!

  Review of 10/22/19, following an experience of 4/18/19 by MADALINE M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Had my annual tune up for my HVAC system and the service tech Joel Chavarri was awesome. He was extremely friendly and very knowledgeable. I was able to watch him thru the whole service call and he was more than happy to explain the whole process and answer all my questions. Thanks for the great job!

  Review of 10/22/19, following an experience of 4/18/19 by DIANNA C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Great professional service was provided by Max the technician.

  Review of 10/22/19, following an experience of 3/21/19 by JACLYN S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Not getting any air upstairs so it was recommended that I have someone diagnose the HVAC. Technician Dan R. came over and provided me with a thorough diagnosis. Furnace is 30+ years old, AC is 20 years old, Duct work in falling apart. Was given 3 options that I could choose to try to remedy the situation. I asked how much for a new system, so Dan called one of the Project Managers and Mario came over within an hour to explain 3 options to upgrade. Both very knowledgable, both very professional. Now I have to decide what to do. Fix an old system, replace or do without.

  Review of 10/22/19, following an experience of 4/18/19 by SHAD F. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Dan came exactly on time, gave us a diagnostic on our hvac, explained in plain terms what was wrong and was able to fix it on the spot. Our heater is working again ?? thank goodness. Thanks Dan!

  Review of 10/22/19, following an experience of 3/21/19 by RACHELLE S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent! Tech Mark Ocampo was very friendly and knowledgeable.

  Review of 10/22/19, following an experience of 4/18/19 by GIA M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent service as always from both the customer service through the technicians. Everyone is very professional, knowledgeable, and prompt.

  Review of 10/22/19, following an experience of 3/21/19 by AUDREY T. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I am definitly pleased with the service andHighly recommend Nex Gen. Not only is the price great but the service is just as great. Brigette S

  Review of 10/22/19, following an experience of 3/21/19 by WILLIS K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent customer service. The install team was fantastic. All work was finished in a very professional manner. I am very pleased with the finished product of my new Furnace and Air conditioning system. I would most definitely recommend to friends and business associates.

  Review of 10/22/19, following an experience of 4/18/19 by ROSALIND F. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Dan Reilly serviced our furnace and replaced our filter. He did an excellent job and was very informative about the observations and recommendations he made.

  Review of 10/22/19, following an experience of 4/18/19 by RAHEEM H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Very professional and friendly crews did a great job installing the AC and Furnace within a day.

  Review of 10/22/19, following an experience of 4/18/19 by JERRELL H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Nexgen was fantastic! George was wonderful to work with and got us exactly what we needed. Ray and his crew were friendly, efficient and did an excellent job! Thank you for such a great experience!

  Review of 10/22/19, following an experience of 6/13/19 by CECIL P. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Nexgen!!!This company is awesome. I recomend for everyone.Take care, Happy Memorial Day!

  Review of 10/22/19, following an experience of 6/13/19 by BREANNA K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Jerry was very informative, knowledgeable and professional. The work was of good quality and my husband and I will definitely recommend Nextgen to our family and friends.

  Review of 10/22/19, following an experience of 6/13/19 by DANDRE W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Nexgen air is by far the best when it comes to fast friendly service. They truly care about customer service and go out of their way to make sure the customer is happy and satisfied. David H. Was exceptional, he was on time, very professional and explained everything to my understanding. Nexgen has the best service, best price, and they back their products with a lifetime warranty. I highly recommend David H. and the Nexgen family for all heating and air conditioning needs.

  Review of 10/22/19, following an experience of 5/16/19 by ALAYNA A. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Joel was extremely thorough in his tuneup and inspection. He did not rush the job and took his time to inspect everything. Very knowledgeable, and also very friendly. He explained everything in detail and also answered all of my questions. This company obviously has very knowledgeable and honest technicians!

  Review of 10/22/19, following an experience of 6/13/19 by AILEEN B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Project Details - Replaced air conditioner and heater in my home and my moms home end to end. I waited 6 months after install ( as I want full value for my dollar and test it too ) to test their products before giving my review and it is the very least to say that this was one heck of a deal with truly professional service and top of the line products & parts used in the projects.Sales Interaction - Worked with Jeffrey Kieffer from start to finish. He was one of the most professional salesperson with no pushing for any product. He came as per our working schedule (as we work for a living) and spent time with us to satisfy all our questions. He was a very pleasant personality who had a lot of subject matter knowledge of air conditioning and he patiently cleared all our doubts & wrong ideas . He gave the best deal we could wish for. We signed for the deal and he promised truly a great experience in this project by NexGen.Work Interaction - Like a slick machine NexGen installation teams (Gustafo & Pablo & Mario) as leads) came to both our homes. All of a sudden we had all supporting staff & machinery to lift Air conditioner and heater to the right place in our home. They were very clean, professional and technical. The team leads gave us an estimate of time needed to complete install, setup the work area in a clean professional way to leave no debris and completed the work on time. They answered all my questions (code requirements etc) and I was very impressed on each activity of theirs. They checked all my plumbing and electric free of charge to ensure that nothing was out of code and have no effect on my new units being installed. Products used (Trane A/c and Heater) was installed and I was updated on each step. Bonus they installed a filter on my tankless water heater. They cleaned the place to ensure that no debris or dust was left behind. Initial air filters were installed and the addition (I paid) filters came via delivery from them. The office support staff (CeCe and Maria) were so professional, on time and proactive on notification that I was updated in right time frame for delivery. No wonder NexGen is such a slick operational team.Final thoughts - I will use them for any future Air Conditioning & heater efforts and am very impressed by their work product. I recommend them to all who want a stress less air conditioning and heating installed. Trust me after the install you would feel that every dollar spent was worth it and become the growing NexGen set of satisfied customers. If anyone wants to talk to me please email me and I am truly a fan of NexGen.

  Review of 10/22/19, following an experience of 6/13/19 by MARY B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Great price, great service, clean, quick installation. Very professional company. I received a call a half hour before arrival to expect the installation crew. They put down heavy tarps before starting. For no extra charge they expanded the intakes. They also put sound proofing on the walls of the furnace closet so it's really quiet.They cleaned up the old AC spot before putting in the new one. Before they left they cleaned up everything. Very professional staff and process.I definitely recommend Nexgen.

  Review of 10/22/19, following an experience of 6/13/19 by ZAKARY H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Called for service and was done same day. Excellent!

  Review of 10/22/19, following an experience of 6/13/19 by JUNIOR O. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  The technicians were on time, professional, and informative. I would highly recommend them!

  Review of 10/22/19, following an experience of 6/13/19 by BERENICE R. *

  *Pseudonymized data at the request of the author

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