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Review Summary
NAPA is praised for its friendly service, efficient processes, and user-friendly website. Many appreciate the added perks like free CE courses and reasonable premiums, solidifying NAPA as a trusted choice for agents.
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Cliff M.
Apr 2, 2026
Spontaneous reviewResponsive and great Customer Service
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Angela O.
Apr 2, 2026
Spontaneous reviewYou guys are amazing! That’s why I keep coming back to you for service but my funds are dwindling and I need to cancel my policy again. I don’t make the money I used to any Pre. Can you please cancel my policy effective immediately please! Please stop my 4/1 payment. Thanks so much for your assistance.
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Joe H.
Apr 2, 2026
Spontaneous reviewEasy to navigate, print certificate… very expensive. Been in the business 40 years with no error or omission infraction. Should be a tier to reflect that and reduce the price.
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Marcos V.
Apr 1, 2026
Spontaneous reviewThis is my Third year with NAPA. Since day one the service has been excellent and I will continue with NAPA. Thanks for your service . I was referred by a fríen and partner and I'm totally satisfied .
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Latimer E.
Apr 1, 2026
Spontaneous reviewI am automatically enrolled in NAPA when I buy Professional Liability Insurance. I receive no benefits that I am aware of. How about letting me know when my insurance is due to be renewed?
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Terry E.
Apr 1, 2026
Spontaneous reviewI have never had to use your policy over 20 years. I believe after 15 years and no claims a discount should be provided and each year after the discount should increase.
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Glen C.
Apr 1, 2026
Spontaneous reviewThe site was easy to maneuver, however I needed additional help and the agent on the line was very efifcient and thorough in his efforts to provide the necessary assistance.
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Joe F.
Apr 1, 2026
Spontaneous reviewGOOD SERVICE
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David K.
Apr 1, 2026
Spontaneous reviewvery happy with service
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Larry S.
Apr 1, 2026
Spontaneous reviewThis is the simplest insurance that I've found. NAPA also offers CE courses as part of the membership.
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John R.
Apr 1, 2026
Spontaneous reviewI cancelled this policy a year ago in March because you are directly linked to my employer. I do not wish to use Napa and do not know who may be paying this on my behalf, but cancel it immediately. Thank you.
Reply from napa-benefits.org
Hello, Thank you for sharing your concerns with us. We understand how important it is to manage your policies effectively, and we apologize for any confusion regarding your cancellation. We appreciate your feedback and are here to help. Best regards, NAPA Benefits
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Marianela H.
Mar 17, 2026
Spontaneous reviewTheir agents are very friendly. The policy has served as a reliable safeguard—one I know is always there—and it is compatible with the brands I work with; it enjoys excellent acceptance.
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Robert A.
Mar 17, 2026
Spontaneous reviewI'm very satisfied
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Gregory S.
Mar 17, 2026
Spontaneous reviewdon't know why I had to fill out the same application to get coverage
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Paul B.
Mar 17, 2026
Spontaneous revieweasy website to navigate, secure order and reliable. Great experience, thank you.
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Bronwyn A.
Mar 17, 2026
Spontaneous reviewGreat
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Michele W.
Mar 17, 2026
Spontaneous reviewGREAT VALUE
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Sylvester T.
Mar 17, 2026
Spontaneous reviewAll Good!!
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Sheila H.
Mar 17, 2026
Spontaneous reviewAs always, NAPA customer service provides answers fast and easy.
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Dizzell T.
Mar 17, 2026
Spontaneous reviewThere are a lot of perks in addition to the E&O Insurance
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