Customer reviews for lamaisonduchocolat.com

Customer reviews

• 5 / 5

  

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  Delicious

  Review of 7/28/23, following an experience of 5/13/23 by REMINGTON K. *

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• 5 / 5

  

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  Fast customer service, fast shipping. My Wife loves these chocolates.

  Review of 7/28/23, following an experience of 7/7/23 by TOBIN D. *

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• 5 / 5

  

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  It is very easy to understand.

  Review of 7/28/23, following an experience of 7/11/23 by JEREL S. *

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• 3 / 5

  

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  The product was sent with the bag not the tissue paper when I called up to have the patient tissue paper sent. They said that I should have told them and that it had to cost me $25 to have it sent after the fact.

  Review of 7/28/23, following an experience of 7/6/23 by FOSTER M. *

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  Answer by lamaisonduchocolat.com

  

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  Hello there, thank you for reaching out. Thank you so much for your feedback, we are always looking to improve, and your feedback helps a great deal. We are very sorry to hear that you were unhappy with your order. If there is anything we can help you with in the future, please don't hesitate to ask. Best regards, Corey

• 5 / 5

  

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  Excellent as always!!

  Review of 7/13/23, following an experience of 6/21/23 by NAOMI J. *

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• 5 / 5

  

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  I had some difficulty with the order initially. I called and the assistant was most helpful, courteous and resolved the matter immediately.

  Review of 7/13/23, following an experience of 6/23/23 by ELENA S. *

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• 5 / 5

  

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  Product arrived promptly and in good condition

  Review of 7/13/23, following an experience of 6/19/23 by ESTEL H. *

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• 5 / 5

  

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  The Natural Vegan Fruit chocolat was very good.

  Review of 7/13/23, following an experience of 6/29/23 by CARLOTTA M. *

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• 3 / 5

  

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  Tiny chocolate for $75 thought they looked bigger online.

  Review of 7/13/23, following an experience of 6/17/23 by BARON W. *

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  Answer by lamaisonduchocolat.com

  

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  Hello there, thank you for reaching out. Thank you so much for your feedback. Please note that the exact dimensions of the box are listed in the products description on our website. Thank you again for your time, if there is anything we can help you with in the future please don't hesitate to ask. Best regards, La Maison du Chocolat.

• 2 / 5

  

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  First my favorite and also wife was no longer made or available, the one with the glorious passion fruit and others, I don't remember the name. Second the site said that by spending over $100 I will get free shipping, that didn't work, I tried with 125 and 150, so I ordered for 100 and paid 37 in shipping. Also I couldn't recover my old account and had a hard time checking out as a guest. Yes the chocolates are still good though.

  Review of 7/13/23, following an experience of 6/21/23 by GIOVANNY G. *

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  Answer by lamaisonduchocolat.com

  

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  Hello there, thank you for reaching out. Thank you so much for your feedback, we are always looking to improve and your feedback helps with that in a big way. I have gone ahead and refunded you the shipping charge for this order. In the future please reach out to us if you need any assistance with placing an order. Thank you again for your time and best regards. La Maison du Chocolat.

• 5 / 5

  

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  Usually don’t make reviews, however this is the best chocolate in the world!!! I am a retired F/A with a major airline and have been buying in France forever. Am so happy now that I am retired that I can order online too….

  Review of 7/13/23, following an experience of 6/16/23 by COLIN R. *

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• 5 / 5

  

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  I always buy this assortment box. Love it so much!!

  Review of 6/28/23, following an experience of 3/30/23 by RACHAEL K. *

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• 5 / 5

  

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  Purchase was super easy, shipment was exact with no product damage and the best part was the most delicious chocolate I have ever had. I lived in Europe for 8 years, all prior to the internet. Once I discover La Maison Du Chocolat, WOW! There will be no other chocolate in this house.

  Review of 6/28/23, following an experience of 6/18/23 by VIOLA K. *

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• 5 / 5

  

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  Chocolate is delicious. Delivery is very fast and chocolate is carefully packed and arrives without melting

  Review of 6/25/23, following an experience of 5/30/23 by MERTIE B. *

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• 5 / 5

  

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  Everyone I send these chocolates to loves them.

  Review of 6/25/23, following an experience of 6/4/23 by TANIA A. *

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• 5 / 5

  

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  Everything great

  Review of 6/25/23, following an experience of 6/2/23 by TYRESE M. *

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• 5 / 5

  

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  La Maison has the best macarons. They are delicious. I brought the macarons for party and everyone loved it. I ordered next day shipping and they were well packed and arrived on time.

  Review of 6/25/23, following an experience of 6/13/23 by DANA S. *

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• 5 / 5

  

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  First, Du Maison chocolate is my very favorite chocolate, both the light and dark Mendiant. The package arrived beautifully wrapped and right on time.

  Review of 6/25/23, following an experience of 5/28/23 by BRODERICK S. *

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• 5 / 5

  

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  Accurate description and all looks exactly as advertised. The taste was fantastic, less sweet than lower quality chocolates

  Review of 6/25/23, following an experience of 6/5/23 by REECE D. *

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• 5 / 5

  

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  Everything was perfect! Shipping was fast and packaging was beautiful.

  Review of 6/25/23, following an experience of 6/12/23 by DEVONTE J. *

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• 3 / 5

  

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  I wish whoever prepared my order had added more gel packs as the weather in Florida is heating up and the chocolates were not in a great shape

  Review of 6/25/23, following an experience of 6/2/23 by MARIETTA O. *

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  Answer by lamaisonduchocolat.com

  

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  Hello there, thank you for reaching out. Thank you so much for taking the time to leave your feedback, we are always looking to improve and your feedback goes a long way in helping us with this. We would like to apologize for the issue with your order. A member of our customer service team will be reaching out shortly. Thank you again for your time and feedback, if there is anything else we can help you with please don't hesitate to ask. Best regards, La Maison du Chocolat.

• 5 / 5

  

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  It was a present for my brother a chocolate connoisseur on Father’s Day and he loved it

  Review of 6/25/23, following an experience of 6/11/23 by MONICA B. *

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• 5 / 5

  

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  Easy to order and decide on a quality gift for a first time chocolate buyer!

  Review of 6/25/23, following an experience of 6/3/23 by KEYON L. *

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• 5 / 5

  

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  Excellent. I placed an order before 12:00PM and it was delivered the next day.

  Review of 6/25/23, following an experience of 5/30/23 by ROMAN O. *

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• 5 / 5

  

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  The ordering process was easy. The shipping was super fast. I called the customer service with a few questions and received excellent support. I cannot speak to the quality of the chocolate myself as I am allergic. I bought a few items as gifts. The recipients loved it.

  Review of 6/11/23, following an experience of 6/2/23 by HERTA M. *

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• 4 / 5

  

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  Delivery took much longer than expected.

  Review of 6/7/23, following an experience of 5/18/23 by DEMARCUS L. *

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• 4 / 5

  

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  It found it difficult to buy the merchandise directly from the web. However, the service provided by the NY City employee was astounding and after speaking with him I was able to make my purchase.

  Review of 6/7/23, following an experience of 5/23/23 by TONI F. *

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• 5 / 5

  

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  I've been a fan and client of La Maison since a trip to Paris twenty plus years ago and LOVE ordering chocolates for myself and friends as it rings back memories. There aren't many places in the US that have the quality of product La Maison does. Their chocolate is a wonderful indulgence and arrives on my doorstep in tact.

  Review of 6/7/23, following an experience of 5/23/23 by JULIEN L. *

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• 5 / 5

  

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  Long time customer. Yes, it's convenient to order online. But then the box arrives which, btw, is carefully constructed based on the season and weather influence. I give LMDC a 10. But, my guests assure me that my assessment is spot on. So far, a 10 doesn't overstate my experience . Flying it in from France, sounds impressive,, n'est-ce pas? When they let me 11 fits.

  Review of 6/7/23, following an experience of 5/24/23 by ERIK S. *

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• 3 / 5

  

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  I would have liked a paper bag to go with the chocolate boxes.

  Review of 6/7/23, following an experience of 5/14/23 by HARMONY A. *

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  Answer by lamaisonduchocolat.com

  

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  Hello there, thank you for reaching out. I am so sorry you were unhappy with your experience with us. We are always looking to improve and your feedback goes a long way in helping us with that. That being said we do indeed always have an option to add a bag to an order. It is listed at checkout, a member of our customer service team will be reaching out shortly to provide you with instructions for the future. Thank you again for your time and feedback, if there is anything else we can help you with please don't hesitate to ask. Best regards, La Maison du Chocolat.

• 5 / 5

  

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  Always a great experience- orders arrive next day and very well packaged.

  Review of 6/7/23, following an experience of 5/22/23 by MINA L. *

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• 5 / 5

  

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  From ordering to delivery to mouth, everything went well and tasted sublime.

  Review of 6/7/23, following an experience of 5/16/23 by HETTIE O. *

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• 5 / 5

  

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  Amazing Chochlates, no doubt about it. Plus they pack it so well, it stays fresh. The only problem is that they don't last long as you eat them fast and furious!! Ha ha.

  Review of 6/7/23, following an experience of 5/18/23 by JANET D. *

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• 5 / 5

  

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  Very happy with the next day delivery!!

  Review of 6/7/23, following an experience of 5/17/23 by LAYLA F. *

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• 3 / 5

  

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  Never have issues with the chocolate. Delivery was set for May 9th (ordered May 4th) for Mothers Day treat (May 14 - intentionally early so there will be buffer). Chocolate arrived a day late May 10th. Despite that my request day for delivery was May 9th and order being placed on the 4th, Berger refill was sent out on May 8th on ground shipping. The product did not get here for the Mothers Day despite ordering 10 days ahead of time.

  Review of 6/1/23, following an experience of 5/5/23 by CASIMIR W. *

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  Answer by lamaisonduchocolat.com

  

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  Hello there, thank you for reaching out. Thank you so much for taking the time to leave this review, we are always looking to improve and your feedback certainly helps us with that. I would like to apologize for the issue with your order, I will speak with our team to make sure something like this doesn't happen again. Additionally we will be crediting your loyalty account 50 points as a way of apologizing. Thank you again for your time and feedback, if there is anything we can help you with in the future please don't hesitate to ask. Best regards, La Maison du Chocolat.

• 5 / 5

  

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  The best chocolate, good website and prompt delivery

  Review of 6/1/23, following an experience of 5/11/23 by KATRINE M. *

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• 4 / 5

  

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  The online ordering was not smoothly navigable.

  Review of 6/1/23, following an experience of 5/10/23 by LUKAS K. *

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• 5 / 5

  

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  Excellent customer service and product. Beautiful packaging and easy shipping.

  Review of 6/1/23, following an experience of 5/7/23 by JAZMYNE M. *

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• 4 / 5

  

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  Convenient & delectable! Would’ve given 5 stars if I had the ability to personalize the flavors for each macaroon purchased.

  Review of 6/1/23, following an experience of 5/9/23 by KOBY B. *

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• 5 / 5

  

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  My wife is a chocoholic and says these are the best chocolates she’s eaten.

  Review of 6/1/23, following an experience of 5/11/23 by VANESSA D. *

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• 5 / 5

  

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  Amazing chocolates and treats. Shipping was on time. Will order again.

  Review of 6/1/23, following an experience of 5/14/23 by RYANN K. *

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• 5 / 5

  

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  Shipping time was excellent and the shipping packaging was perfect along with beautiful presentation for a Mothers Day gift. I also pleasantly enjoyed the disguised outer box label to prevent my wife from noticing where the surprise gift came from. What a thoughtful touch by La Maison

  Review of 5/31/23, following an experience of 5/9/23 by YVONNE C. *

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• 4 / 5

  

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  everything was fine - the chocolates tasted fine - but they looked a bit beat up...not sure from the shipping or cooling process.

  Review of 5/31/23, following an experience of 5/8/23 by DALTON A. *

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• 5 / 5

  

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  Just wonderful Chocolate beyond words

  Review of 5/31/23, following an experience of 5/4/23 by LAWSON M. *

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• 5 / 5

  

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  Exceptional quality, packed with extra care, each chocolate is truly an experience to eat.

  Review of 5/31/23, following an experience of 5/9/23 by NOEMI F. *

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• 5 / 5

  

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  Never disappointed!

  Review of 5/31/23, following an experience of 5/4/23 by HOLLIS S. *

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• 1 / 5

  

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  Package was missing product- Also, the website has continuously told me my account is missing mobile for verification- yet doesn’t offer me a place to use that- it is in my account info- the login doesn’t have a place for it.

  Review of 5/31/23, following an experience of 5/9/23 by HORTENSE B. *

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  Answer by lamaisonduchocolat.com

  

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  Hello there, thank you for reaching out. Thank you for taking the time to leave this review, we are always looking to improve and your feedback helps us with that greatly. We would like to apologize for the issue with your order, I do see a replacement was sent to you that was delivered on May 12th. Thank you again for your time and feedback, if there is anything we can help you with in the future please don't hesitate to ask. Best regards, La Maison du Chocolat.

• 1 / 5

  

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  the ice melted and soaked through the box of chocolates and ruined them. they were for Mother's Day.

  Review of 5/27/23, following an experience of 5/4/23 by BRENDAN S. *

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  Answer by lamaisonduchocolat.com

  

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  Hello there, thank you for reaching out. I am so sorry to hear about the issue with your order, I have gone ahead and set up a replacement that should be arriving tomorrow, May 13th. In the future, please feel free to contact our customer service team and we will be more then happy to assist. Thank you again and best regards, La Maison du Chocolat.

• 5 / 5

  

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  Everything from the order, packaging, and delivery was a breeze. I ordered the 12 pcs Parisian macrons, Cherry blossom gift box, and fruit naturally gift box 16 pcs chocolates. All were perfect.

  Review of 5/27/23, following an experience of 5/8/23 by VALENTINA C. *

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• 5 / 5

  

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  was kept informed of my order status. order arrived on time and well-packed with chilling pads for the chocolate.

  Review of 5/27/23, following an experience of 5/4/23 by GUADALUPE S. *

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• 5 / 5

  

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  Delectably delicious as always

  Review of 5/27/23, following an experience of 5/6/23 by TANIA R. *

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• 5 / 5

  

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  Excellent product, easy and prone shipping

  Review of 5/27/23, following an experience of 5/7/23 by DEMETRIUS A. *

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• 2 / 5

  

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  When my mother received the truffles that I sent her for her birthday, the card that I wrote was not in the box. Instead, there was a note from someone else congratulating a woman I don't know for her promotion. I was really disappointed that my mother's birthday gift was spoiled by someone at La Maison Du Chocolat not double checking the order before it was sent out. This isn't the level of service I've come to expect from your company.

  Review of 5/26/23, following an experience of 4/24/23 by GOLDA M. *

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  Answer by lamaisonduchocolat.com

  

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  Hello there, thank you for reaching out. Thank you so much for taking the time to leave your feedback, we would like to offer our sincerest apologies. A member of our customer service team will be reaching out shortly to discuss further. Thank you again for your time, if there is anything we can help you with in the future please don't hesitate to ask. Best regards, La Maison du Chocolat.

• 4 / 5

  

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  The website is hard to navigate and order from.

  Review of 5/26/23, following an experience of 4/24/23 by ALISON M. *

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• 5 / 5

  

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  Excellent service

  Review of 5/26/23, following an experience of 4/22/23 by CELINE G. *

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• 1 / 5

  

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  Once again, during a double point promotion, I did not receive double points. The last time this happened I was instructed to contact customer support, but why do I need to? If you are going to promote double points then make sure to give us double points. I should not have to request it.

  Review of 5/26/23, following an experience of 5/3/23 by CAMERON B. *

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  Answer by lamaisonduchocolat.com

  

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  Hello there, thank you for reaching out. Thank you so much for taking the time to leave this review, we are always looking to improve and you feedback goes a long way in helping us with that, I will be sure to pass your concerns on to our team. I have gone ahead and credited your account with the points you should have received along with another 50 points for the trouble. Thank you again for your time, if there is anything we can help you with in the future please don't hesitate to ask. Best regards, La Maison du Chocolat.

• 5 / 5

  

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  I wanted to take advantage of the Double Points Promotion on Mother's Day items, and made my purchase during the eligibility period, but did not receive the bonus. However, when I called customer service in New York, the rep was very courteous and helpful, and manually adjusted my points balance to reflect the offer.

  Review of 5/26/23, following an experience of 5/4/23 by MARCUS K. *

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• 3 / 5

  

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  This is my 4th order with your shop. I specifically chose to have the chocolates shipped out on May 10 to arrive in time for Mother's Day. However, they were shipped a week early. Better early than late, but it irritates me when the product is expensive and the option was clearly given online to ship out on the 10th.

  Review of 5/23/23, following an experience of 4/30/23 by LUNA T. *

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  Answer by lamaisonduchocolat.com

  

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  Hello there, thank you for reaching out. Thank you so much for taking the time to leave this review, we are always looking to improve and your feedback goes a long way. That being said I am afraid I am a little confused here, your order states a dispatch date of May 2nd for delivery on the 4th, a member of our customer service team will be reaching out to discuss more details shortly. Thank you again for your time and feedback, if there is anything else we can help you with please don't hesitate to ask. Best regards, La Maison du Chocolat.

• 4 / 5

  

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  I love la MC, always have. I appreciate quality and attention to detail and love good chocolate so of course, I love la MC. I am sorry to say that my most recent experience was somehow disappointing though.

  Review of 5/23/23, following an experience of 5/1/23 by DAKOTA Q. *

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• 3 / 5

  

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  The website is extremely slow

  Review of 5/23/23, following an experience of 4/28/23 by JAVON B. *

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  Answer by lamaisonduchocolat.com

  

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  Hello there, thank you for reaching out. Thank you so much for taking the time to leave your feedback, we are always looking to improve and your feedback helps us with that a great deal. I will be sure to pass your concerns along to our team. Thank you again for your time, if there is anything we can help you with in the future please don't hesitate to ask. Best regards, La Maison du Chocolat.

• 5 / 5

  

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  Fell in love with your chocolates since 2013, this is the year my lovely wife (girlfriend At the time) introduced me to La Maison du Chocolat.

  Review of 5/23/23, following an experience of 5/1/23 by EMMITT H. *

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• 5 / 5

  

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  Easy to order, delivered as promised and the chocolates are out of this world

  Review of 5/23/23, following an experience of 5/3/23 by JAYDE K. *

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• 5 / 5

  

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  easy to navigate and great service

  Review of 5/23/23, following an experience of 4/30/23 by PERCY K. *

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• 5 / 5

  

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  I love the fast shipping

  Review of 5/23/23, following an experience of 5/1/23 by SKYE P. *

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• 4 / 5

  

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  The only chocolat for me..

  Review of 5/7/23, following an experience of 4/19/23 by MACKENZIE S. *

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• 5 / 5

  

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  I love the chocolate

  Review of 5/7/23, following an experience of 4/22/23 by MAZIE G. *

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• 5 / 5

  

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  So easy and happy to get confirmed delivery date

  Review of 5/7/23, following an experience of 4/21/23 by HORTENSE M. *

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• 1 / 5

  

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  Not great taste.

  Review of 5/7/23, following an experience of 4/14/23 by DEION S. *

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  Answer by lamaisonduchocolat.com

  

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  Hello there, thank you for reaching out. Thank you so much for taking the time to leave your feedback, we are always looking to improve and your feedback helps us with that in a big way. A member of our customer service team will be reaching out shortly and your feedback has been shared with our team. Thank you again for your time, if there is anything we can help you with in the future please don't hesitate to ask. Best regards, La Maison du Chocolat.

  Answer by Deion S

  

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  Sure, I spent $100 dollars on chocolate that were honestly not that good. I am very disappointed in quality as well.

  Answer by Deion S

  

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  Sure, I spent $100 dollars on chocolate that were honestly not that good. I am very disappointed in quality as well.

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• 5 / 5

  

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  Always the best dark chocolate out there! Simply divine!

  Review of 5/7/23, following an experience of 4/15/23 by BLANCHE H. *

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• 5 / 5

  

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  The packaging is good and the products is intact they come on time

  Review of 5/3/23, following an experience of 4/7/23 by CASIMIR H. *

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• 3 / 5

  

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  The chocolate had a distinct taste, which was good, but different - the milk chocolate tasted more like dark.

  Review of 5/3/23, following an experience of 4/7/23 by SIMEON M. *

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  Answer by lamaisonduchocolat.com

  

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  Hello there, thank you for reaching out. Thank you so much for your feedback, we are always looking to improve and your feedback goes a long way in helping us with that. Thank you again, if there is anything we can help you with please don't hesitate to ask. Best regards, La Maison du Chocolat.

• 5 / 5

  

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  … nothing to add

  Review of 5/3/23, following an experience of 1/25/23 by NICOLAS C. *

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• 3 / 5

  

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  Website, order process and delivery we’re great. But the quality of those chocolate is not good.

  Review of 5/3/23, following an experience of 4/8/23 by BREANNA M. *

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  Answer by lamaisonduchocolat.com

  

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  Hello there, thank you for reaching out. Thank you so much for your feedback, we are always looking to improve, and your feedback helps us with that in a big way. We appreciate your concerns and kind words in regard to the ordering process, and I will be sure to pass them along to our team. Thank you again, if there is anything we can help you with in the future please don't hesitate to ask. Best regards, La Maison du Chocolat.

• 5 / 5

  

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  Fast well packed delivery of perishable items.

  Review of 4/30/23, following an experience of 4/6/23 by EVANGELINE K. *

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• 5 / 5

  

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  ..........

  Review of 4/30/23, following an experience of 3/29/23 by DAKOTA R. *

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  Answer by lamaisonduchocolat.com

  

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  Hello there, thank you for reaching out. Thank you so much for the kind review, it is truly appreciated! If there is anything we can help you with in the future please don't hesitate to ask. Best regards, La Maison du Chocolat.

• 5 / 5

  

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  Package was handled quickly and arrived on time for the holiday

  Review of 4/30/23, following an experience of 4/6/23 by CURTIS L. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  The eggs are too sweet. You seriously need to cut back on the sugar and be more respectful of chocolate’s bitter and enchilado roots.

  Review of 4/28/23, following an experience of 4/5/23 by REINA M. *

  *Pseudonymized data at the request of the author

  Answer by lamaisonduchocolat.com

  

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  Hello there, thank you for reaching out. Thank you so much for your feedback, we are always looking to improve, and your feedback helps us with that tremendously. I will be sure to pass your concerns on to our team. Thank you again, if there is anything we can help you with in the future please don't hesitate to ask. best regards, La Maison du Chocolat.

• 5 / 5

  

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  Simple, efficient experience.

  Review of 4/28/23, following an experience of 4/7/23 by DASIA W. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  I feel like the ingredients have been somewhat dumbed down and quantities reduced. Twenty year customer of the brand. Has been commercialized. Less if a fan than previously.

  Review of 4/27/23, following an experience of 4/1/23 by LIAM W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Chocolate was excellent shipped overnight and arrived in great condition!

  Review of 4/27/23, following an experience of 4/5/23 by JODY K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  excellent experience....no issues or problems with selecting or purchasing

  Review of 4/27/23, following an experience of 3/31/23 by TREY P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to order and quick delivery

  Review of 4/27/23, following an experience of 4/5/23 by NEWELL H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  PERFECT GREAT

  Review of 4/27/23, following an experience of 4/4/23 by WILBURN T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  La Maison du Chocolat's store is easy to use. I understand how to shop and complete my purchase. The in stock notification system is a really nice touch and allows me to catch up on a product I want if it's out of stock when I am shopping.

  Review of 4/27/23, following an experience of 4/4/23 by BARTHOLOME H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The website is easy to navigate and product descriptions are accurate.

  Review of 4/27/23, following an experience of 4/4/23 by ZOE D. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  See below. Also, shipping cost nearly as much as the chocolate.

  Review of 4/27/23, following an experience of 3/30/23 by EILEEN G. *

  *Pseudonymized data at the request of the author

  Answer by lamaisonduchocolat.com

  

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  Hello there, thank you for reaching out. Thank you so much for your feedback, we are always looking to improve, and your feedback helps us with that tremendously. I will be sure to pass your concerns on to our team. Thank you again, if there is anything we can help you with in the future please don't hesitate to ask. best regards, La Maison du Chocolat.

• 5 / 5

  

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  Amazing!!!!!

  Review of 4/27/23, following an experience of 3/30/23 by JARRETT B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The grandkids loved the Easter bunny’s. I was late in placing my orders so only dark chocolate was available. Very rich and delicious.

  Review of 4/26/23, following an experience of 3/31/23 by ANTONIO H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I appreciate the marvelous range of products and the amazing reliability of shipping.

  Review of 4/26/23, following an experience of 4/4/23 by MAURINE V. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  ALL WAS PERFECT

  Review of 4/26/23, following an experience of 4/1/23 by ANDREANNE G. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  The chocolate was good but they left out part of my order. When I contacted them they said they could send it or give me a refund. I said send it please. I was then told it was not available and I could have a refund or store credit+10%. It was an gift and 10% wouldn't cover shipping.

  Review of 4/26/23, following an experience of 4/1/23 by MARILIE J. *

  *Pseudonymized data at the request of the author

  Answer by lamaisonduchocolat.com

  

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  Hello there, thank you for taking the time to leave your feedback, we are always looking to improve and your feedback goes a long way in helping us with that. I have brought your concerns up with our team. If there is anything we can help you with in the future please don't hesitate to ask. Best regards, La Maison du Chocolat.

• 5 / 5

  

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  Easy to navigate. Quick check out when you have an account

  Review of 4/26/23, following an experience of 4/4/23 by AMARA R. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Your website log in and access to chocolate circle rewards is not easy.

  Review of 4/25/23, following an experience of 4/1/23 by ROSANNA H. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  one of the chocolate eggs was broken on delivery

  Review of 4/25/23, following an experience of 4/1/23 by MARJOLAINE H. *

  *Pseudonymized data at the request of the author

  Answer by lamaisonduchocolat.com

  

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  Hello there, thank you for reaching out. Thank you so much for your feedback, we are always looking to improve and your feedback goes a long way in helping us with that. I would like to apologies for the issues with your order. A member of our customer service team will be reaching out with further assistance. Thank you again for your time, if there is anything we can help you with in the future please don't hesitate to ask. Best regards, La Maison du Chocolat.

• 3 / 5

  

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  Overall, the flavor was there. But the presentation was disappointing. The chocolates arrived with some bloom on them. And some of the bottoms of the chocolates were broken off in neat rectangles (exposing the ganache) which made me wonder if they were enrobed properly. The quality just wasn't what I've come to expect after decades as a Maison du Chocolat customer.

  Review of 4/25/23, following an experience of 4/1/23 by BLANCHE P. *

  *Pseudonymized data at the request of the author

  Answer by lamaisonduchocolat.com

  

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  Hello there, thank you for taking the time to leave this review. We are always looking to improve and your feedback helps with that a tremendous amount. Our customer service department will be reaching out for further assistance. Thank you again for your time. Best regards, La Maison du Chocolat.

• 5 / 5

  

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  La Maison Du Chocolate is my go to for the best chocolate in the world. Helpful staff, delicious product, packing and delivery was (and always is) perfect

  Review of 4/25/23, following an experience of 3/28/23 by ANNETTE C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  You are simply the Best!

  Review of 4/25/23, following an experience of 3/31/23 by CHADD W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent product delivered timely.

  Review of 4/25/23, following an experience of 3/31/23 by CHRISTINA U. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  /the process was very easy

  Review of 4/25/23, following an experience of 4/1/23 by MICHELLE H. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Your website is not easy to use.

  Review of 4/22/23, following an experience of 3/24/23 by RETHA B. *

  *Pseudonymized data at the request of the author

  Answer by lamaisonduchocolat.com

  

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  Hello there, thank you for taking the time to leave this review. We are always looking to improve and your feedback helps with that a tremendous amount. Thank you again for your time. Best regards, La Maison du Chocolat.

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