Customer reviews for lamaisonduchocolat.com

Customer reviews

• 5 / 5

  

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  I was offered a free gift so I purchased orangettes.

  Review of 10/24/24, following an experience of 10/8/24 by LUANN M.

• 3 / 5

  

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  I had trouble with the site so I called in. The representative was wonderful.

  Review of 10/24/24, following an experience of 10/5/24 by LARAINE D.

  Answer by lamaisonduchocolat.com

  

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  Hello there, thank you for reaching out. Thank you for taking the time to share your feedback with us, we are always looking to improve and hearing from our guests is a big help to us. We would like to offer our sincerest apologies for any difficulty you may have had using the site but we are glad that our customer service team could be of use. Thank you again, if there is anything we can help you with in the future please don't hesitate to ask. Best regards, La Maison du Chocolat.

• 5 / 5

  

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  Beautiful items, delicious, elegant.

  Review of 10/15/24, following an experience of 10/2/24 by ROBERTA M.

• 5 / 5

  

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  The site navigated well and finding what I wanted was easy.

  Review of 10/13/24, following an experience of 10/1/24 by MARCHITTO L.

• 5 / 5

  

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  My order was correct and arrived promptly

  Review of 10/8/24, following an experience of 9/25/24 by RENEE V.

• 5 / 5

  

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  Delightful.

  Review of 8/30/24, following an experience of 8/17/24 by DALE K.

• 5 / 5

  

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  Very easy to navigate.

  Review of 7/26/24, following an experience of 7/11/24 by JULIO S.

• 5 / 5

  

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  Great experience

  Review of 7/22/24, following an experience of 7/9/24 by VICTOR C.

• 5 / 5

  

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  great website, easy to navigate

  Review of 6/24/24, following an experience of 6/11/24 by CHRISTINE U.

• 5 / 5

  

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  Very nice experience with customer service

  Review of 6/17/24, following an experience of 6/4/24 by SABRINA D.

• 5 / 5

  

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  I bought this for my partner and she loved it. We are big fans of LMDC.

  Review of 6/16/24, following an experience of 5/2/24 by SOM C.

• 5 / 5

  

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  I love French chocolates and am so glad La Maison can ship them to me to enjoy. Thank you.

  Review of 6/15/24, following an experience of 6/2/24 by STEPHANIE S.

• 5 / 5

  

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  Amazing chocolates! Really enjoyed these.

  Review of 5/20/24, following an experience of 5/7/24 by NADIA S.

• 5 / 5

  

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  Everything is perfect especially the quality. Love La Maison Du Chocolat all the time. Thank you.

  Review of 5/14/24, following an experience of 5/1/24 by CHIHORNG W.

• 5 / 5

  

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  As always, it was a breeze to shop online!

  Review of 5/13/24, following an experience of 4/30/24 by JULIO S.

• 5 / 5

  

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  For my birthday and wedding anniversary.

  Review of 4/30/24, following an experience of 4/16/24 by RANITA F.

• 5 / 5

  

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  Nice packaging. And the "eggs" are fabulous!

  Review of 4/13/24, following an experience of 3/30/24 by THANG V.

• 5 / 5

  

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  The chocolate was exquisite!

  Review of 4/6/24, following an experience of 12/23/23 by REGINA M.

• 5 / 5

  

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  Excellent.

  Review of 4/6/24, following an experience of 3/24/24 by CHRIS D.

• 5 / 5

  

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  Deliver on time and the product is always perfect.

  Review of 4/4/24, following an experience of 3/23/24 by KENNY C.

• 5 / 5

  

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  Everything is good.

  Review of 4/2/24, following an experience of 3/20/24 by CHIHORNG W.

• 5 / 5

  

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  For over one year I have been purchasing chocolates every few months for my grandchildren, daughters, friends & my wife & I. Everything is excellent, make no changes.

  Review of 4/2/24, following an experience of 3/18/24 by RICHARD B.

• 5 / 5

  

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  Super easy to order.

  Review of 3/28/24, following an experience of 3/15/24 by ELAINE F.

• 5 / 5

  

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  Excellent service, easy to navigate website

  Review of 3/25/24, following an experience of 3/12/24 by ANNA L.

• 5 / 5

  

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  My favorite and only chocolat! Thank you for delivering.

  Review of 3/24/24, following an experience of 3/11/24 by STEPHANIE S.

• 5 / 5

  

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  It was simple

  Review of 3/13/24, following an experience of 2/29/24 by DAVID G.

• 5 / 5

  

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  Fresh,very delicious. The great chocolate taste stays with your taste buds

  Review of 2/29/24, following an experience of 2/16/24 by WILLIAM Y.

• 5 / 5

  

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  Shipping was fast, and the box was shipped with cold packs to keep the chocolates from melting. Pretty awesome of them to think of that, especially considering that these are not cheap.

  Review of 2/26/24, following an experience of 2/8/24 by STEFFAN U.

• 5 / 5

  

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  sent this as a gift, felt very good about it!

  Review of 2/26/24, following an experience of 2/6/24 by SERAY L.

• 5 / 5

  

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  I ordered later at night and the shipment went out the next morning. I was sent tracking and the package arrived as expected. Now for the chocolate. My wife is very into her chocolate and this is her favorite brand by far. It is surprisingly difficult to find good chocolate outside of Manhattan in new york so it is super convenient they ship. All around you can't go wrong.

  Review of 2/26/24, following an experience of 2/11/24 by JEWEL W. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Delivery is always late, as it was this time around.

  Review of 2/26/24, following an experience of 2/4/24 by RUXANDRA D.

• 1 / 5

  

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  Chocolates never delivered

  Review of 2/26/24, following an experience of 2/2/24 by OTILIA W. *

  *Pseudonymized data at the request of the author

  Answer by lamaisonduchocolat.com

  

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  Hello there, thank you for reaching out. Thank you so much for taking the time to leave this review, we are always looking to improve and your feedback helps with that in a big way. I do see there was a delay on your order, for this we apologize. I do see that a member of our customer service team has already been in contact you and an updated tracking number and delivery date was provided. Thank you again for your time and feedback, if there is anything we can help you with in the future please don't hesitate to ask. Best regards, La Maison du Chocolat.

  Answer by Otilia W

  

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  Do you have an opinion on my comments and suggestions?

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• 2 / 5

  

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  I ordered two boxes of macarons for lunar new year. When I opened the box came only one… missing one. The receipt said two. Very disappointed and I have only one gift for my parents lunar new year.

  Review of 2/26/24, following an experience of 1/30/24 by CATHERINE W. *

  *Pseudonymized data at the request of the author

  Answer by lamaisonduchocolat.com

  

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  Hello there, thank you for reaching out. Thank you so much for taking the time to leave this review, we are always looking to improve and your feedback helps us with that in a big way. We would like to offer our sincerest apologies for the mistake with this order. Our team will be spoken with and a member of our customer service team will be reaching out to you directly momentarily. Thank you again for your time and feedback, if there is anything we can help you with in the future please don't hesitate to ask. Best regards, La Maison du Chocolat.

• 5 / 5

  

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  Fabulous tasting chocolat. Attention to detail on the shipping.

  Review of 2/26/24, following an experience of 2/5/24 by KURT Y.

• 5 / 5

  

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  I was able to place my Valentines order for 150 clients of mine they were very accommodating with the express delivery and including gift bags. When the delivery arrived i was taken back on how small the chocolate was so they arranged for me tompick up tissue paper at the rock center location to stuff the bag a bit more!

  Review of 2/12/24, following an experience of 1/30/24 by ANNE S.

• 5 / 5

  

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  I have been shopping at La Maison since we fell in love when we stumbled into his first store in Paris in 1985. We gained 10 lb just entering the store. They continue great to this day!

  Review of 2/2/24, following an experience of 1/19/24 by MICHAEL K.

• 5 / 5

  

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  most recent order 01/16/2024 unable to order Birthday greeting chocolates and did not receive indication when it would be available

  Review of 1/17/24, following an experience of 12/20/23 by AMAYA M. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Easy ordering. It seemed like the websites bot in the US and in France were more responsive than previously. My only issue was that some of the chocolates appeared dried out, with the outer shell of chocolate breaking away from the ganache inside. I don't recall this issue in any other orders I have placed over the years. It may have been that many extra coffrets were produced far ahead of the holidays in order to allow for what certainly must be a huge increase in holiday demand. That is just a guess, but at any rate, I had not previously noted this issue with the product.

  Review of 1/16/24, following an experience of 12/10/23 by PAUL M.

• 5 / 5

  

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  Fast and easy except it is hard to find the message area to leave a message for my friend, the receiver.

  Review of 1/14/24, following an experience of 12/29/23 by CHRIS L.

• 5 / 5

  

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  Delectable chocolate! But ordering from the mobile site was a little difficult.

  Review of 1/14/24, following an experience of 1/2/24 by IRENKA C.

• 5 / 5

  

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  the best chocolate we have had; shipping was quick and well packaged

  Review of 1/14/24, following an experience of 12/31/23 by AC J.

• 5 / 5

  

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  I provided La Maison with an incorrect address. Corey at La Maison first tried to get the correct address to Fedex. When that info did not make it in time and the order was delivered to the wrong address (again, this was my fault), Corey gratiously generated a replacement order and the recipient recieved my gift within a day or so. Cant ask for better service than that,

  Review of 1/14/24, following an experience of 12/28/23 by DOUGLAS P.

• 5 / 5

  

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  Always the best

  Review of 1/14/24, following an experience of 12/31/23 by ANNETTE T.

• 5 / 5

  

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  Seeing the overall selection is a little difficult.

  Review of 1/14/24, following an experience of 12/21/23 by JESSE S.

• 5 / 5

  

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  na na na na

  Review of 1/14/24, following an experience of 12/22/23 by IGOR K.

• 5 / 5

  

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  Easy as always! The website is incredibly well organized, the photography is fantastic and the interface is very intuitive and pleasant to use.

  Review of 1/14/24, following an experience of 12/21/23 by ADAM T.

• 5 / 5

  

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  User friendly website

  Review of 1/14/24, following an experience of 12/23/23 by SHEILA R.

• 5 / 5

  

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  I found what I was looking for quickly and my recipient loved it!

  Review of 1/14/24, following an experience of 12/22/23 by WENDY L.

• 5 / 5

  

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  Online experience great

  Review of 1/14/24, following an experience of 12/28/23 by LISET G.

• 5 / 5

  

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  Everything worked well on the website. We found our favorites easily.

  Review of 1/14/24, following an experience of 12/28/23 by IRA B.

• 5 / 5

  

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  Hello! I have enjoyed macarons countless times in France and wanted my grand children in America to taste "real" macarons. La Maison du Chocolat did not disappoint. The macarons arrived fresh and were delicious. My grand children loved them and I was thrilled to watch a nine year old savor them slowly to let her taste buds delight in the delicate flavor. After each experience she made sure to check the descriptive paper enclosed in the box to see whether she had correctly identified the flavor. I think "passion fruit" was her favorite. Thank you for making those delicacies available!!

  Review of 1/14/24, following an experience of 12/23/23 by ALICE L F.

• 3 / 5

  

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  the quality of product need improve. When I received it melted

  Review of 1/14/24, following an experience of 12/22/23 by JAYCEE Z. *

  *Pseudonymized data at the request of the author

  Answer by lamaisonduchocolat.com

  

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  Hello there, thank you for reaching out. Thank you for taking the time to leave your feedback, we are always looking to improve and your feedback helps us with that in a big way. Please keep in mind that we do not use any preservatives and the optimal storage temperature for all of our products is listed on our site. If left in a hot or warm temperatures for an extended period of time melting is to be expected. Thank you again for your time and feedback, if there is anything we can help you with in the future please don't hesitate to ask. Best regards, La Maison du Chocolat.

• 5 / 5

  

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  Easy to order. Came on date as promised.

  Review of 1/14/24, following an experience of 12/22/23 by EVA H.

• 3 / 5

  

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  clicking on different links are slow to load

  Review of 1/14/24, following an experience of 12/26/23 by GERALDINE T.

  Answer by lamaisonduchocolat.com

  

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  Hello there, thank you for reaching out. Thank you so much for taking the time to leave this review, we are always looking to improve and your feedback helps us with that in a big way, I will be sure to share your comments with our team. Thank you again for your time and feedback, if there is anything we can help you with in the future please don't hesitate to ask. Best regards, La Maison du Chocolat.

• 5 / 5

  

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  My Boss's family received the chocolates fast and it was consumed the same. it was brilliantly constructed chocolate, they loved it!

  Review of 1/14/24, following an experience of 12/20/23 by BORIS D.

• 1 / 5

  

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  It took 15 emails going back and forth with a representative who was a smart aleck and quite disrespectful of the client purchasing items. I really want to speak to someone in upper management so that I do not provide a quote negative review based on one person’s bad behavior. Please contact me if you are in upper management so that I can avoid publicly detailing the extent of the problems with the products that were sent, how they arrived, and the very unprofessional manner it was handled. I

  Review of 1/14/24, following an experience of 12/20/23 by ALEXZANDER S. *

  *Pseudonymized data at the request of the author

  Answer by lamaisonduchocolat.com

  

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  Hello there, thank you for reaching out. Thank you so much for taking the time to leave this review, we are always looking to improve and your feedback helps us with that in a big way. I will sure to pass your comments along to our team. Thank you again for your time and feedback. If we can help you in anyway in the future please don't hesitate to ask. Warm Regards, La Maison du Chocolat.

  Answer by Alexzander S

  

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  I hope you correct Corey for disengaging a customer. It was hands down the worst experience I’ve ever had. I think your chocolate ranks well, and I am a luxury product shopper who is also a journalist., and a luxury blogger I would never want my brand to treat a customer so poorly that they have to post a negative review. I literally held back on saying how you sent me a product that had 3 weeks of shelf life. You have products that maximize to 88 days according to him, so I just asked that I be sent a product that was not at the end. To me, it’s tossing the soon to be garbage at me. I even asked if in future orders they would ship me products with longer shelf life—he told me no. If I go to a store and see an item is at the end of its shelf life—I do not purchase it. I do not need the snarky remarks he made about it not having preservatives. WHO does he think your clientele is that I wouldn’t know the level of product I’m purchasing and why I am motivated to purchase with you. It was just a really, really bad experience. Every aspect of my life is in a luxury brand, and I just literally can not imagine any place I go giving the client such an arm twisting experience. He should not be representing your brand with clients. Just. Hands. Down. He should not. He made that remark about chocolates with preservative but he came off as one who was used to talking to Reese cup purchasers. He was awful. Horrible. Terrible. And, instead of getting me to management, he insisted on keeping a 15 email combat going. Who does that? Is there no escalation protocol in your brand. These are comments I could make public. The 15 emails, I could easily discuss on social media but I have opted to tell you and I hope something is done about it. I’m very uncomfortable even ordering from you ever again. There are many luxury brands and why would someone return to you having had that kind of bad experience. Please tell me.

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• 5 / 5

  

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  Flawless product

  Review of 1/12/24, following an experience of 12/21/23 by SCOTT M.

• 1 / 5

  

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  I love this store but you guys really dropped the ball on my last order. I ordered 2 items to qualify for free shipping and only received 1, with no explanation. I had to reach out and contact customer support to find out that I only received one item because they were out of stock of the other, but they still charged me for it. They gave me a refund to purchase a new item, and had to pay shipping for it because it was below the free shipping theshold- even though I SHOULD NOT HAVE HAD TO ORDER A 2nd time! Not only were Christmas presents delayed but it also cost me more money !!! Very disappointed in the company not fully opening their mistake

  Review of 1/12/24, following an experience of 12/20/23 by JOEY M.

  Answer by lamaisonduchocolat.com

  

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  Hello there, thank you for reaching out. Thank you for taking the time to leave this review, we are always looking to improve and your feedback helps us with that in a very big way. We would like to offer our sincerest apologies for the issues surrounding your order, a member of our customer service team will be reaching out shortly to discuss this in more detail. Thank you again for your time and feedback, and again we would like to offer our sincerest apologies. If there is anything we can help you with in the future please don't hesitate to ask. Best regards, La Maison du Chocolat.

• 5 / 5

  

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  I buy at least twice a year and service, packaging and shipping are all flawless.

  Review of 1/12/24, following an experience of 12/13/23 by DAVE M.

• 5 / 5

  

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  it was all perfect

  Review of 1/12/24, following an experience of 12/15/23 by KAREN ATHA DUNN D.

• 5 / 5

  

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  Fantastic and delicious

  Review of 1/10/24, following an experience of 12/20/23 by RIKKE C.

• 5 / 5

  

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  I am in my eighties and was absolutely relieved and comforted to be able to place my order by speaking with a very clearly engaged young woman. In the past, I have been helped by a very easy to communicate with man whose name now escapes me, perhaps it was Serge. Thank you so much for maintaining the warmth of human help.

  Review of 1/10/24, following an experience of 12/18/23 by DONALD D.

• 1 / 5

  

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  The Chocolate is terrific no question Your customer service is atrocious. I ordered with a delivery of dec 14 on Dec 15 I checked green status and it was scheduled for Dec 18 We were leaving town on the 16th. I wrote customer service and left 2 messages to reroute the delivery to our vacation address - no response I called again Friday and spoke to a woman who said she would call fedex and change the delivery and send an email to confirm Friday afternoon I hadn’t gotten an email so I called again and she assured me she’d changed the delivery My order arrived Saturday morning literally as we were pulling out to leave Just shameful service

  Review of 1/10/24, following an experience of 12/13/23 by JACK S.

  Answer by lamaisonduchocolat.com

  

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  Hello there, thank you for reaching out. Thank you so much for taking the time to leave this review, we are always looking to improve and your feedback helps us with that in a very big way. We would like to offer our sincerest apologies for the delay with your order and for any inconvenience it may have caused. A member of our customer service team will be reaching out shortly. Thank you again for your time and feedback, and we again would like to offer our sincerest apologies for the issues with your order. If there is anything we can help you with in the future please don't hesitate to ask. Best regards, La Maison du Chocolat.

• 5 / 5

  

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  Website is easy to navigate and to find all the information I need to order just the right products for the people I’m buying for.

  Review of 1/10/24, following an experience of 12/11/23 by ERIC M.

• 5 / 5

  

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  Ease of selecting the product and navigating the ordering processes and prompt delivery

  Review of 1/10/24, following an experience of 12/20/23 by OSWALDO W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The ordering process is easy and products are well described.

  Review of 1/10/24, following an experience of 12/18/23 by SAUL H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  ok about all services

  Review of 1/10/24, following an experience of 12/11/23 by COHEN E.

• 5 / 5

  

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  My Christmas order was shipped with one item missing. Your response was outstanding (Corey was the person I dealt with) and a new shipment was arranged to fulfill the order and in time for Christmas. That kind of service is rare these days.

  Review of 1/10/24, following an experience of 12/19/23 by PATRICK S.

• 5 / 5

  

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  no issues

  Review of 1/10/24, following an experience of 12/16/23 by DEREK G.

• 5 / 5

  

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  Sent to family in California, every Christmas. They LOVE it and expect it! Always a big hit and delivery is great.

  Review of 1/10/24, following an experience of 12/20/23 by MAUREEN M.

• 5 / 5

  

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  Each year at Christmas, I buy my wife a sampler of your products. It's something she always looks forward to. I googled options this year and saw that Williams Sonoma (also a favorite of hers) was an option to order through. I went to the store at The Galleria of Mt. Lebanon, 1500 Washington Rd. Suite 1203, Pittsburgh, PA 15228 1656. I waited in line to make my order and when I told the clerk what I wanted, I was met with a clueless look from a rather snooty looking middle aged woman. I explained again what I wanted and she said "No, we don't have that here." I went outside the store and just ordered from you directly on my phone, but the experience was quite unpleasant inside the store. Mt Lebanon is a very upscale neighborhood and as I was dressed in work clothes I felt judged and found wanting by the clerk at the store. She was not the least bit helpful. I will continue to buy your product, but not through Williams Sonoma again.

  Review of 1/10/24, following an experience of 12/19/23 by KURT W.

• 1 / 5

  

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  Order never left the warehouse. I called twice to follow up and even after that it was never shipped. Customer service follow up was horrible. Nobody got back to me. I asked for the manager to call me and manager never called me back.

  Review of 1/9/24, following an experience of 12/16/23 by ELLA G.

  Answer by lamaisonduchocolat.com

  

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  Hello there, thank you for reaching out. Thank you so much for taking the time to leave this review, we are always looking to improve and your feedback helps us with that in a very big way. We would like to offer our sincerest apologies for the issue with your order and how it was handled, I will be speaking with our team to make sure something like this does not happen again. Thank you again for your time and feedback, we would again like to offer our sincerest apologies. If there is anything we can help you with in the future please don't hesitate to ask. Best regards, La Maison du Chocolat.

• 5 / 5

  

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  Although there was a shipping delay due to label problem the customer care staff swiftly fixed and shipped. Great service.

  Review of 1/9/24, following an experience of 12/14/23 by CAROLYN G.

  Answer by lamaisonduchocolat.com

  

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  Hello there, thank you for reaching out. Thank you so much for taking the time to leave this feedback, your truly kind words are so highly appreciated! Thank you again for your time and feedback, if there is anything we can help you with please don't hesitate to ask. Best regards, La Maison du Chocolat.

• 5 / 5

  

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  The chocolate is absolutely divine

  Review of 1/9/24, following an experience of 12/18/23 by JEFF V.

• 1 / 5

  

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  It was lost in transit but M d Ch did not contact me. I called & had to reorder. Customer service was not very professional.

  Review of 1/9/24, following an experience of 12/7/23 by BEATRICE S.

  Answer by lamaisonduchocolat.com

  

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  Hello there, thank you for reaching out. Thank you so much for taking the time to leave this review, we are always looking to improve and your feedback helps us with that in a very big way. We would like to offer our sincerest apologies for the inconvenience and for the issues with your order. We will be sure to speak with our team in order for them to improve in how they can help our guests. Along with that a member of our customer service team will be reaching out directly in order to offer assistance in coming to a resolution with this order. Thank you again for your time and feedback and again our sincerest apologies, if there is anything we can help you with in the future please don't hesitate to ask. Best regards, La Maison du Chocolat.

• 5 / 5

  

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  Easy to navigate website. Quick delivery.

  Review of 1/9/24, following an experience of 12/18/23 by MICHAEL C.

• 5 / 5

  

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  The website was very easy to Navigate.

  Review of 1/9/24, following an experience of 12/17/23 by SEAN S.

• 5 / 5

  

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  Excellent service and as always delicious chocolate.

  Review of 1/9/24, following an experience of 12/18/23 by MICHAEL O.

• 5 / 5

  

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  Delicious

  Review of 1/9/24, following an experience of 12/18/23 by KRISTIN S.

• 5 / 5

  

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  Need easier sign in on your website.

  Review of 1/9/24, following an experience of 12/15/23 by DAVID L.

• 4 / 5

  

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  Best chocolate in the world. Would be a five star review but the hazelnut spread that was sent is over a year old and has an expiration date of January 2024

  Review of 1/4/24, following an experience of 12/4/23 by PATRICIA R.

• 5 / 5

  

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  We enjoy your products for years

  Review of 1/4/24, following an experience of 12/6/23 by SYLVIE D.

• 5 / 5

  

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  Absolute delicious! This is the real truffle….

  Review of 1/4/24, following an experience of 12/13/23 by ARLETTE T.

• 1 / 5

  

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  Still have not received chocolates ordered a week ago.

  Review of 1/4/24, following an experience of 12/12/23 by LANCE M.

  Answer by lamaisonduchocolat.com

  

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  Hello there, thank you for reaching out. Thank you so much for taking the time to leave this review, we are always looking to improve and your feedback helps with that in a big way. We would like to offer our apologies for the delay on your order on behalf of the carrier, I do see that according to your tracking information there was a delay on their end. Additionally a member of our customer service team has been in touch with you to discuss further options moving forward. Thank you again for your time and feedback and we again apologize for any inconvenience, if there is anything we can help you with in the future please don't hesitate to ask. Best regards, La Maison du Chocolat.

  Answer by Lance M

  

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  Happy to revise my review. Chocolates received today

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• 5 / 5

  

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  The finest quality chocolate I know. Great presentation, ease of ordering, and next-day delivery makes the experience first class.

  Review of 1/4/24, following an experience of 12/14/23 by DANIEL W.

• 1 / 5

  

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  The truffles were supposed to arrive on a certain date, but never shipped. I had to cancel my order since it was for a gift and was time sensitive. When I spoke to the manager about the non-shipment I asked if I could possibly receive a discount for my order due to the timing issue, but he said no. He could only offer a future discount. I think for being a high-end chocolatier, which I have bought a few times before from I was very disappointed with the experience.

  Review of 1/4/24, following an experience of 12/12/23 by SYLVIA R.

  Answer by lamaisonduchocolat.com

  

  Flag

  Hello there, thank you for reaching out. Thank you so much for taking the time to leave this review, we are always looking to improve and your feedback helps us with that in a big way. We would like to offer our sincerest apologies for the issue with your order, we will speak with our team in order to prevent issues like this from happening in the future. Thank you again for your time and feedback, if there is anything we can help you with in the future please don't hesitate to ask. Best regards, La Maison du Chocolat

  Answer by Sylvia R

  

  Flag

  Thanks for listening

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• 5 / 5

  

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  Excellent

  Review of 1/3/24, following an experience of 12/12/23 by JIAHAN Y.

• 3 / 5

  

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  Unfortunately there were three items missing from my order.

  Review of 1/3/24, following an experience of 12/11/23 by MACKENZIE A.

  Answer by lamaisonduchocolat.com

  

  Flag

  Hello there, thank you for reaching out. Thank you so much for taking the time to leave this review, we are always looking to improve and your feedback helps us with that in a big way. We would like to offer our sincerest apologies for the issues with your order, we will be sure to speak with our team to prevent issues like this from happening in the future. Thank you again for your time and feedback, if there is anything we can help you with in the future please don't hesitate to ask. Best regards, La Maison du Chocolat.

• 5 / 5

  

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  Chocolate truffles are excellent!

  Review of 1/3/24, following an experience of 12/11/23 by CAROLE A.

• 4 / 5

  

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  Had difficulty in adding additional quantities to cart.

  Review of 1/3/24, following an experience of 12/9/23 by CAROL G.

• 4 / 5

  

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  Gorgeous little gifts!

  Review of 1/3/24, following an experience of 12/7/23 by EZEKIEL R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Fast shipping, the person I gave the chocolate to said that it was excellent.

  Review of 1/2/24, following an experience of 12/9/23 by CRISTINA I.

• 5 / 5

  

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  EASY TO NAVIGATE

  Review of 1/2/24, following an experience of 12/11/23 by ALEX Z.

• 5 / 5

  

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  Way to order, came on time

  Review of 1/2/24, following an experience of 12/10/23 by OSBORNE B.

• 1 / 5

  

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  It was sent too early, ruined the surprise, and sat in a hot truck. When I contacted customer service, I was blown off. What’s the point of picking a delivery date if it is ignored?

  Review of 1/2/24, following an experience of 12/6/23 by KIM A.

  Answer by lamaisonduchocolat.com

  

  Flag

  Hello there, thank you for reaching out. Thank you so much for taking the time to leave this review, we are always looking to improve and your feedback helps with that in a big way. We would like to offer our sincerest apologies for the mistake with your order, I will be speaking with our logistics team to make sure something like this does not happen again in the future. Thank you again for your time and feedback, if there is anything we can help you with in the future please don't hesitate to ask. Best regards, La Maison du Chocolat.

• 5 / 5

  

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  love your site and your truffles

  Review of 1/2/24, following an experience of 12/6/23 by CARYLE G.

• 5 / 5

  

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  Best chocolate ever

  Review of 1/2/24, following an experience of 12/9/23 by ROHAM A.

• 5 / 5

  

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  My sister-in-law loves your vegan fruit pate chocolates. Finally found the perfect holiday gift for her.

  Review of 12/30/23, following an experience of 12/8/23 by SUZANNA L.

• 3 / 5

  

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  The date of delivery was not respected. I asked for december 15th and the date of deleverywas december 9th

  Review of 12/30/23, following an experience of 12/8/23 by CHANTAL M.

  Answer by lamaisonduchocolat.com

  

  Flag

  Hello there, thank you for reaching out. Thank you so much for taking the time to leave this review, we are always looking to improve and your feedback helps us with that in a big way. We would like to offer our sincerest apologies for the issue with this order, in the future if there is anything we can help you with please don't hesitate to ask. Best regards, La Maison du Chocolat.

• 3 / 5

  

  Edit Flag

  Product offering needs more info. Delivery was fine.

  Review of 12/30/23, following an experience of 12/7/23 by GUSSIE C. *

  *Pseudonymized data at the request of the author

  Answer by lamaisonduchocolat.com

  

  Flag

  Hello there, thank you for reaching out. Thank you so much for taking the time to leave this review, we are always looking to improve and your feedback goes a long way in helping us with that. In the future please feel free to reach out to our customer service team if you have any questions at all regarding our product or your order. Thank you again for your time and feedback, if there is anything we can help you with in the future please don't hesitate to ask. Best regards, La Maison du Chocolat.

• 5 / 5

  

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  Hands down best Chocolates! Have been buying them for years and they never disappoint The effervescence chocolates are absolutely divine!

  Review of 12/30/23, following an experience of 12/7/23 by KATRINA L.

• 3 / 5

  

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  My order arrived too late, but I appreciated La Maison du Chocolat sent me a refund.

  Review of 12/30/23, following an experience of 12/5/23 by EMILIE B.

  Answer by lamaisonduchocolat.com

  

  Flag

  Hello there, thank you for reaching out. Thank you so much for taking the time to leave this review. We are always looking to improve and your feedback helps us with that in a big way. We would like to offer our sincerest apologies for the delay with your order, if there is anything at all we can help you with in the future please don't hesitate to ask. Thank you again for your time and feedback, we again offer our biggest apologies for the delay. Best regards, La Maison du Chocolat.

• 1 / 5

  

  Edit Flag

  I love your products but your service is appalling! I paid over $20 for next-day delivery for a birthday, and not only was my order not delivered on the date I requested, your Customer Service representative sent me a very cavalier and unprofessional reply when I complained (claiming that due to the holiday season my order's delivery date could not be guaranteed!!!)

  Review of 12/30/23, following an experience of 12/7/23 by SIROMI F.

  Answer by lamaisonduchocolat.com

  

  Flag

  Hello there, thank you for reaching out. Thank you so much for taking the time to leave this review, we are always looking to improve and your feedback goes a long way in helping us with this. We would like to offer our sincerest apologies for the problems with your order and the response given, this person will be spoken with and a member of our customer service team will be reaching out shortly in order to come to a resolution with you. Thank you again for your time and feedback and again our sincerest apologies, if there is anything we can help you with in the future please don't hesitate to ask. Best regards, La Maison du Chocolat.

• 5 / 5

  

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  It's a pleasure to order from you and the quality is second round none.

  Review of 12/20/23, following an experience of 12/2/23 by KEM M.

• 5 / 5

  

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  The products are well described on-line and are packaged carefully.

  Review of 12/20/23, following an experience of 12/3/23 by ALEXANDER B.

• 5 / 5

  

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  easy and quick

  Review of 12/20/23, following an experience of 11/29/23 by BENNETT C.

• 5 / 5

  

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  Sleek website, easy to navigate, fast shipping, free shipping if buy enough and always delivered on time.

  Review of 12/20/23, following an experience of 12/3/23 by VICTOR L.

• 5 / 5

  

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  Everything worked so smoothly & delivery too.

  Review of 12/20/23, following an experience of 12/2/23 by GLORIA M.

• 5 / 5

  

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  Rapid delivery

  Review of 12/20/23, following an experience of 11/29/23 by ROBERTA M.

• 5 / 5

  

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  Excellent customer service excellent product

  Review of 12/20/23, following an experience of 11/30/23 by PATRICIA S.

• 5 / 5

  

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  So beautiful this year & thematic with all my neutral/blue holiday decorations! The popcorn/corn flake limited edition pieces are UNREAL. I mean WOW. Bravo!!

  Review of 12/20/23, following an experience of 11/29/23 by TIFFANY J.

• 5 / 5

  

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  Excellent timing.

  Review of 12/20/23, following an experience of 12/3/23 by RAYMOND L.

• 5 / 5

  

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  I have ordered in the past and have always had a great experience with quality and delivery.

  Review of 12/20/23, following an experience of 11/24/23 by DAVID J.

• 5 / 5

  

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  Ordering and receiving the product was great!

  Review of 12/20/23, following an experience of 12/6/23 by LINDA A.

• 5 / 5

  

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  Love it! Ordered for wedding favors and many asked about it so we’re getting it as Christmas gifts

  Review of 12/20/23, following an experience of 11/24/23 by CZARINA A.

• 5 / 5

  

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  Amazing chocolate! Fast service and beautiful packaging

  Review of 12/20/23, following an experience of 12/5/23 by BEN D.

• 5 / 5

  

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  very high quality and delicious

  Review of 12/20/23, following an experience of 11/27/23 by VINCENT G.

• 5 / 5

  

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  Delivery box arrived in good shape.

  Review of 12/20/23, following an experience of 11/27/23 by RAY S.

• 5 / 5

  

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  The quality of the chicolate is amazing. My husband is over the moon when he got the advent calendar.

  Review of 12/20/23, following an experience of 11/23/23 by SCARLETT M.

• 5 / 5

  

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  Easy quick and efficient

  Review of 12/20/23, following an experience of 11/25/23 by RICHARD B.

• 3 / 5

  

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  Easy to use website. Not satusfied with amount and size of chocolate for the price.

  Review of 12/20/23, following an experience of 11/27/23 by ANTHONY T.

  Answer by lamaisonduchocolat.com

  

  Flag

  Hello there, thank you for reaching out. Thank you so much for taking the time to leave this review, we are always looking to improve and your feedback helps with that in a big way. Our chocolate is handmade in France and directly imported to us here in New York for US sales. Created from only the finest, ethically sourced ingredients we do feel that our luxury price point is reflected in our products taste. We also list the exact piece count, weight, and dimensions of each of our boxes in it's description on our site. Thank you again for your time and feedback, if there is anything we can help you with in the future please don't hesitate to reach out to our customer service team directly. Best regards, La Maison du Chocolat.

• 5 / 5

  

  Edit Flag

  Love, love, love La Maison Du Chocolat! From their products to their customer service...what a top-tier company! They deliver in a day, the chocolate is delicious...

  Review of 12/20/23, following an experience of 11/28/23 by MELISSA B.

• 4 / 5

  

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  Product arrived in great condition and was protected against heat and cold in the delivery process.

  Review of 12/20/23, following an experience of 11/7/23 by STEVEN P.

• 5 / 5

  

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  We would prefer a larger choice of exclusively dark chocolate in gift box offerings. We were unable to choose among the festive presentation boxes which all included the undesirable milk chocolate.

  Review of 12/20/23, following an experience of 11/28/23 by SARAH M.

• 1 / 5

  

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  Most of the chocolates in our advent calendar are the same. Delivery was delayed.

  Review of 12/20/23, following an experience of 11/27/23 by CYRUS V. *

  *Pseudonymized data at the request of the author

  Answer by lamaisonduchocolat.com

  

  Flag

  Hello there, thank you for reaching out. Thank you so much for taking the time to leave this review, we are always looking to improve and your feedback helps us with that in a big way. We would like to offer our sincerest apologies for your negative experience with this order, a member of our customer service team will be reaching shortly. Thank you again for your time and feedback, if there is anything we can help you with in the future please don't hesitate to ask. Best regards, La Maison du Chocolat.

• 5 / 5

  

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  Champagne chocolate truffles are the best! The delivery is lightning fast!

  Review of 12/20/23, following an experience of 11/25/23 by KATHLEEN B.

• 5 / 5

  

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  The truffles are delicious and mini boxes are just perfect purse size for moments of tenderly mouth melting pleasure. The only suggestion is a nicer ribbon to keep the lid on the box until it is opened and for aesthetic reason. Elegant experience is about details!

  Review of 12/20/23, following an experience of 11/24/23 by YANA W.

• 4 / 5

  

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  Easy and simple process.

  Review of 12/19/23, following an experience of 11/17/23 by GABRIELLE W.

• 3 / 5

  

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  Packaging was not well done. Ruban was missing around the box. Not very professional.

  Review of 12/19/23, following an experience of 11/27/23 by CAROLE O.

  Answer by lamaisonduchocolat.com

  

  Flag

  Hello there, thank you for reaching out. Thank you so much for taking the time to leave your feedback, we are always looking to improve and your feedback helps us with that in a big way. We would like to offer our sincerest apologies for the mistake here, a member of our customer service team will be reaching out shortly for further assistance. Thank you again for your time and feedback, if there is anything we can help you with in the future please don't hesitate to ask. Best regards, La Maison du Chocolat.

  Answer by Carole O

  

  Flag

  Thank you for your note and your replacement order. I do appreciate! Such a great gesture ! Carole

  Answer by Carole O

  

  Flag

  Thank you for your note and your replacement order. I do appreciate! Such a great gesture ! Carole

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• 5 / 5

  

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  Excellent and fast service. Of course, the chocolate is fantastic!

  Review of 12/14/23, following an experience of 11/26/23 by HIROSHI T.

• 4 / 5

  

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  I personally think La Maison dark chocolate is the best in the world after traveling worldwide and had tried different dark chocolates. However, I am hoping La Maison can let customers to pick and choose what chocolates go into the box that the customer is ordering.

  Review of 12/14/23, following an experience of 11/22/23 by MAY C.

• 5 / 5

  

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  The website is easy to navigate and extremely efficient. The product offering is beautifully packaged.

  Review of 12/14/23, following an experience of 11/25/23 by CHERYL S.

• 5 / 5

  

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  The only feedback needed is this: the chocolates are delicious.

  Review of 12/14/23, following an experience of 11/25/23 by SAMUEL A.

• 5 / 5

  

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  User friendly

  Review of 12/14/23, following an experience of 11/22/23 by JACKIE AND JASMYNE S.

• 5 / 5

  

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  really enjoy your chocolates!!! the site is a little slow to respond to items being added to the cart.

  Review of 12/14/23, following an experience of 11/27/23 by CARMEL D. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order