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Review Summary
Customers appreciate the quality and limited ingredients of Koha's pet food, finding it effective for pets with sensitivities. The site is user-friendly, and many express satisfaction with the prompt shipping and overall efficiency of the service.
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Rebecca B.
Jan 31, 2026
Verified reviewArrived timely
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Maryanne S.
Jan 31, 2026
Verified reviewI used to cook for my pets. But your Pure Shreds is just as good!
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Meghann M.
Jan 30, 2026
Verified reviewTrying a limited diet with my one cat for skin issues and she seems to like it! Hoping an all duck diet helps her out. Glad to find something without fish oil!
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Anne C.
Jan 30, 2026
Verified reviewI love the minimal ingredient diet as I have a cat with an extremely sensitive stomach. He really likes the food, recently I tried different flavors and he loved them all!
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Alishia U.
Jan 30, 2026
Verified reviewGreat food and great service
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Susan L.
Jan 30, 2026
Verified reviewReally has helped with my older dogs digestion issues and he loves the taste.
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Fatima B.
Jan 30, 2026
Verified reviewIm sure its good quality can wet food its all natural and made with high protein meat, unfortunately my cat didnt like the kangaroo and the chicken ...
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Mayra-Gonzalez E.
Jan 30, 2026
Verified reviewMy Female Cat loves it!
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Rebecca B.
Jan 30, 2026
Verified reviewKoha rabbit has stopped Andy's IBD. Wonderful!!
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Robert S.
Jan 30, 2026
Verified reviewOne of my Bengal cats loves Koha rabbit LID, and her vet approves the food. My other Bengal turns up his nose at it. Hopefully he will come around. Ordering and shipping from Koha has been faultless.
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Alexandria S.
Jan 30, 2026
Verified reviewCustomer service responded to me after I had concerns about my latest order.
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Dena L.
Jan 30, 2026
Verified review20% of the cans came dented. 1 was so dented it opened. I alerted someone from Koha and no one seems to care so now they get a bad review.
Reply from kohapet.com
Hi Dena, We’re sorry to hear about your experience and appreciate you bringing this to our attention. Our team takes great care to minimize damage during shipping, but there are occasions when cans may arrive with minor dents. As long as the can’s seal is intact and there is no leaking, puncture, or exposed food, the product inside remains safe to feed and does not require replacement. If a can arrives significantly damaged—such as broken, leaking, or with exposed food—please know we are more than happy to help. In those cases, we can offer a refund or a discount toward your next online purchase. We’d appreciate the opportunity to look into this further. Please reach out to our Customer Service team (customerservice@kohapet.com) with photos of the dented cans, and we will share them with our fulfillment team and file a claim with the carrier if needed.
Reply from Dena L.
If you read my review you would know that I already reached out to customer service and was ignored. I even sent a photo of the open can.
Reply from kohapet.com
Hello, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the dented cans and understand how frustrating this must be. Your feedback is important to us, and we encourage you to reach out again so we can address your concerns more effectively. Thank you for your understanding. kohapet team
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Carmina O.
Jan 30, 2026
Verified reviewLove this food as they don't contain fish oil! My animals have sensitivities to fish oil.
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Kathy L.
Jan 30, 2026
Verified reviewall was great
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Nancy K.
Jan 30, 2026
Verified reviewEasy to navigate your site.
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Bruce W.
Jan 30, 2026
Verified reviewI purchased KOHA limited ingredient cat food because my cat had chronic loose stools for years, no matter what I feed her. This is a real game changer because with in 3 weeks her diarrhea has been totally reversed to normal bowel movements.
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Alexandria S.
Jan 30, 2026
Verified reviewI was VERY DISAPPOINTED with my recent order. I have been ordering the turkey pate for years so I know the consistency and what it looks/smells like. The recent order I received seemed “off”- it didn’t look or smell normal. I emailed customer service and they essentially BLEW ME OFF. She dismissed my concerns and told me there would be some variation in the smell/look because of the ingredients they use. For the past several years the turkey pate has pretty much looked the same to me (and smelled about the same), so I’m supposed to believe that a sudden change is ok? For 2 cases of turkey pate we spend about $80- I expect MUCH better customer service when I am spending that kind of money. Stefanie from Koha pet- do better! Customer service was F-!
Reply from kohapet.com
Hi Alexandria, We’re sorry to hear about your experience. Please know we take all customer feedback seriously. As shared in your correspondence with our customer support team, KOHA foods are made with limited ingredients and are minimally processed, which can result in natural variations in color, texture, and aroma from batch to batch. Similar to purchasing fresh meat from a butcher, it's different every time. At this time, this is the only batch of Turkey Pâté we currently have in stock, and we have not received any other quality complaints related to it. We understand that this batch did not meet your expectations, and your concern was documented and shared with our team for review. We’re sorry that our response came across as dismissive; that is never our intention. Customer satisfaction is very important to us. If you’d like to continue the conversation, we welcome you to reach back out to customer service (customerservice@kohapet.com) so we can assist further.
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Lisa K.
Jan 30, 2026
Verified revieworders arrive quickly
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Linda B.
Jan 30, 2026
Verified reviewgreat service
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Stacy I.
Jan 30, 2026
Verified reviewEasy website to navigate: also great discounts on auto shipping
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