Customer reviews for kitchenessentials.ca

Customer reviews

• 5 / 5

  

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  The website was easy to navigate and when I had further questions, the agent I spoke with was polite and helpful. In addition, he followed up with emails to help me process my order.

  Review of 7/9/25, following an experience of 6/27/25 by JANE U.

• 5 / 5

  

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  It s the best ISO glass I have ever used

  Review of 7/6/25, following an experience of 6/24/25 by RONALD J.

• 5 / 5

  

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  Online ordering process was seamless, using support from one of Kitchen Essentials' very friendly people. Ordered arrived, securely packaged, two business days after placement. Email updates from Kitchen Essentials & UPS kept us well informed of delivery timing. Very impressed with the entire process: from order placement, to delivery at your door. Highly recommend Kitchen Essentials to everyone. They'll be my first look for any cooking related needs going forward.

  Review of 7/2/25, following an experience of 6/20/25 by SUSAN V.

• 5 / 5

  

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  The knife is of very good quality and price. The ordering process simple and delivery prompt. Will recommend highly to others looking for a good quality chef's knife.

  Review of 6/28/25, following an experience of 6/16/25 by ROXANNE C.

• 5 / 5

  

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  The customer service of Kitchen Essentials is superb! My order was damaged on arrival, but Raffi (their representative) immediately sent a full replacement. Very Impressive!

  Review of 6/22/25, following an experience of 6/10/25 by JEFF P.

• 5 / 5

  

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  Excellent shopping experience. Fast shipping! Great communication. I would recommend.

  Review of 6/22/25, following an experience of 6/9/25 by STEVEN G.

• 5 / 5

  

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  Good price and very quick delivery.

  Review of 6/21/25, following an experience of 6/9/25 by WARREN B.

• 5 / 5

  

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  I ordered something and it arrived quickly and intact. What more could a person want?

  Review of 6/15/25, following an experience of 3/12/25 by THOMAS G.

• 5 / 5

  

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  We received the coffee maker very quickly.

  Review of 6/14/25, following an experience of 6/2/25 by JUDY M.

• 5 / 5

  

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  Very pleased. Order came promptly, 1-2 days. Easy ordering monitoring of shipment

  Review of 6/9/25, following an experience of 5/28/25 by GORDON S.

• 5 / 5

  

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  Excellent customer service

  Review of 6/1/25, following an experience of 5/20/25 by CARL S.

• 5 / 5

  

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  Great!

  Review of 5/21/25, following an experience of 5/8/25 by BARBARA T.

• 5 / 5

  

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  Very pleased with speed of delivery and packaging. Purchase arrived safely.

  Review of 5/19/25, following an experience of 5/6/25 by ROBERT H.

• 5 / 5

  

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  Commande facile, réception du produit rapide et en parfait état. Je recommande.

  Review of 5/18/25, following an experience of 5/6/25 by MARIE-FRANCE W.

• 5 / 5

  

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  Good quality items, competitive pricing, and reasonable shipping cost. Just what i wanted

  Review of 5/17/25, following an experience of 5/5/25 by STEPHEN M.

• 5 / 5

  

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  Very good service . We fell welcome.

  Review of 5/15/25, following an experience of 4/29/25 by MONIQUE H.

• 5 / 5

  

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  Love the product. Love the service.

  Review of 5/14/25, following an experience of 5/2/25 by JAKOB L.

• 3 / 5

  

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  My order was packed right away and a shipping confirmation was received. For a week everytime I checked it there was no info at all for tracking. I was starting to get nervous so I called the number on the website. The person answering only answered with hello, no name of company or personal name. I had to ask. Alex’s made me nervous.When I explained what was happening he told me that it was still sitting on the shipping dock so I asked if he wanted the order number. Gave order number he looked it up then told me a ridiculous story that the item had been packed and ready to go but they realized that it was the wrong size so they unpacked it and put the correct size in. Possible I guess. should have notified me that there was an issue or delay. The guy tells me that it would go out right away. I asked if I would get a notice he claimed he would personally email me, he did not. A few days later I check the tracking and the item was on its ways. The product itself was what I ordered but if you are looking for customer service, it’s not there.

  Review of 5/8/25, following an experience of 4/14/25 by CHRISTIAN S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  We are very happy with the product. It was very well wrapped and shipped quickly.

  Review of 5/8/25, following an experience of 4/23/25 by DAVID N.

• 5 / 5

  

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  Love the glasses and dealing with this company was easy and I would recommend to anyone

  Review of 5/8/25, following an experience of 4/14/25 by LISA K.

• 5 / 5

  

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  Excellent purchasing experience and quick delivery - I received the items within 3 days.

  Review of 5/8/25, following an experience of 4/16/25 by MIHAI S.

• 5 / 5

  

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  Good price fast delivery 👌

  Review of 4/23/25, following an experience of 4/11/25 by TIMMY M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good service before and after odering. I asked for a specific delivery service with a tracking number and a “required signature” and got it. Thanks to Raffi ! Packages where in very good condition at reception.

  Review of 4/20/25, following an experience of 4/8/25 by LUCIE P.

• 5 / 5

  

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  Spectacular store with the best prices and service! Thank you!

  Review of 4/19/25, following an experience of 4/7/25 by JASON F.

• 5 / 5

  

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  Très satisfait

  Review of 4/16/25, following an experience of 4/4/25 by JOSÉ H.

• 4 / 5

  

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  Great service, only Complaint would be using canpar for shipping. If your not home you can only pick up the packed from 12 to 4pm

  Review of 4/14/25, following an experience of 3/31/25 by PAUL G.

• 5 / 5

  

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  Kitchen Essentials is Amazing… Great communications…. Tremendous inventory selection…. Good pricing and Promotions!! I’ll Return To Shop:-)!!!!!

  Review of 4/14/25, following an experience of 4/1/25 by CRAIG B.

• 5 / 5

  

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  Shipped quickly, very good price.

  Review of 4/13/25, following an experience of 4/1/25 by KAYLA F. *

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• 5 / 5

  

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  We were very happy with the ordering process, and especially with their flexibility in helping us correct an error that we made when we ordered the wrong size of product, and they enabled a quick and easy exchange for the correct product.

  Review of 4/12/25, following an experience of 3/18/25 by DAVID W.

• 5 / 5

  

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  Easy on line ordering, quick delivery, quality product. Excellent service overall.

  Review of 4/9/25, following an experience of 3/28/25 by WAYNE M.

• 5 / 5

  

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  Items were easy to find on the website and the description was clear.

  Review of 4/6/25, following an experience of 3/25/25 by PETER M.

• 5 / 5

  

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  Immediately responsive with questions that I had. Very quick shipping and the products ere good quality and at a very good price.

  Review of 4/5/25, following an experience of 3/24/25 by MARYANNE P.

• 5 / 5

  

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  Very helpful in placing order, prompt shipping and delivery, good prices,eh!

  Review of 4/2/25, following an experience of 3/21/25 by ANTHONY O.

• 5 / 5

  

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  Great delivery time. Items as pictured online.

  Review of 4/2/25, following an experience of 3/21/25 by MARGARET S.

• 5 / 5

  

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  Quick and excellent service both online and phone. Great product too.

  Review of 4/2/25, following an experience of 3/3/25 by ESTHER C.

• 5 / 5

  

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  Over all, I am very happy to have purchased my kitchen utensils with KE as they are of great quality. The customer service was excellent, they always handled and replied to my questions in a professional and timely manner. I am very satisfied with everything.

  Review of 4/1/25, following an experience of 3/20/25 by VILMA K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  good price and quick delivery.

  Review of 3/31/25, following an experience of 3/19/25 by IVAN H.

• 5 / 5

  

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  Easy to find the product online and to process the order. The packaging was beyond expectation and nothing got broken from coast to coast 🇨🇦

  Review of 3/30/25, following an experience of 3/18/25 by LOUISE A.

• 5 / 5

  

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  The website is easy to navigate and I found what I was looking for quickly. Ordering was easy and delivery was very excellent (next day). Prices were competitive and there is a great range of choices. A pleasure to do business with.

  Review of 3/29/25, following an experience of 3/17/25 by KEITH C.

• 4 / 5

  

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  Order took a while to get here, but all is well. (Product was out of stock)

  Review of 3/29/25, following an experience of 2/28/25 by SHAYLEE S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Kitchen essentials sells high quality merchandise. My order was shipped, arrived very quickly and was well packaged. The customer service is excellent. I was able to reach them by phone every time I called. I am very pleased with my shopping experience and I highly recommend you give them a try.

  Review of 3/27/25, following an experience of 3/15/25 by DAWN B.

• 5 / 5

  

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  Incredible pans. Really good customer service . Super fast shipping . I’m really impressed !!!

  Review of 3/26/25, following an experience of 3/14/25 by DANIEL M.

• 5 / 5

  

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  Easy to order - fast enough délivery - good pricing

  Review of 3/25/25, following an experience of 3/13/25 by ANNE B.

• 5 / 5

  

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  Very positive experience and love this set. Everything was well packaged and arrived on time. I'd order again from here.

  Review of 3/24/25, following an experience of 3/12/25 by DEB M.

• 5 / 5

  

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  Great selection, found what I was looking for - order processed promptly and delivered on time. Will be back.

  Review of 3/24/25, following an experience of 3/12/25 by MARLA R.

• 5 / 5

  

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  The website indicated that there was no stock remaining so I called the support line and got my order placed right away. Delivery time was good. 👍🏼

  Review of 3/22/25, following an experience of 3/10/25 by WENDY S.

• 5 / 5

  

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  Fast, efficient and products arrived well wrapped and in excellent condition. Highly recommend.

  Review of 3/22/25, following an experience of 3/10/25 by MARY-ANN C.

• 5 / 5

  

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  The product is exactly what we wanted and arrived in excellent shape.

  Review of 3/22/25, following an experience of 3/10/25 by YVETTE P.

• 5 / 5

  

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  I was very pleased with my order. It came well packaged and undamaged.

  Review of 3/19/25, following an experience of 3/7/25 by ROBIN L.

• 5 / 5

  

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  great service

  Review of 3/16/25, following an experience of 3/4/25 by JANE M.

• 5 / 5

  

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  I had a great experience with kitchen essentials. I would definitely order from them again. One of the items was damaged when it arrived and was immediately sent out a new one. Very happy with their service!

  Review of 3/16/25, following an experience of 3/4/25 by SUSAN V.

• 5 / 5

  

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  Kitchen Essentials had a great price on the frypan and provided an excellent purchasing experience.

  Review of 3/15/25, following an experience of 3/3/25 by WADE M.

• 5 / 5

  

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  Product arrived promptly and well packaged considering it was fragile. Very happy.

  Review of 3/11/25, following an experience of 2/27/25 by SUE B.

• 5 / 5

  

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  Your site is easy to use and the delivary did not take long. I am very satisfied.

  Review of 3/9/25, following an experience of 2/25/25 by MONIQUE H.

• 5 / 5

  

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  Beautiful piece of art. Being used as a vase in my living room.

  Review of 3/5/25, following an experience of 2/21/25 by ALVIRA L.

• 5 / 5

  

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  Great products and quick delivery!

  Review of 3/4/25, following an experience of 2/20/25 by ISMAIL CHBOUK A.

• 5 / 5

  

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  Great shipping updates. Product is lovely as presented

  Review of 2/26/25, following an experience of 2/14/25 by DENISE Q.

• 4 / 5

  

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  There was an error in our order. Our email about it was rapidly replied to although a left telephone message was not. The issue was resolved very quickly and they sent extra of our product as an apology! I would certainly use them again.

  Review of 2/26/25, following an experience of 1/15/25 by GAIL K.

• 5 / 5

  

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  I was very happy to find the high end Ruffoni cookware from Italy at this shop. It shipped very quickly and was a better price than William Sonoma. I would prefer to support this shop vs a larger shop.

  Review of 2/23/25, following an experience of 2/11/25 by JENELLE L.

• 5 / 5

  

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  I absolutely love these glasses. Shipping was quick to recieve. Would 10/10 recommend.

  Review of 2/22/25, following an experience of 2/10/25 by KERRI D M.

• 5 / 5

  

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  I bought two dinnerware sets on sale (price match) on Black Friday. I called and someone actually answered! Raffi, the agent was courteous, efficient, and the price was matched straight away. The transaction was very easy and stress free. The free delivery arrived as scheduled. I highly recommend Kitchen Essentials.

  Review of 2/21/25, following an experience of 12/6/24 by G M.

• 5 / 5

  

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  Love them!!

  Review of 2/18/25, following an experience of 2/6/25 by STEPHANIE H.

• 5 / 5

  

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  Fast shipping and best price I could find out there. Thanks!

  Review of 2/18/25, following an experience of 2/6/25 by DANIEL S.

• 5 / 5

  

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  I bought an Emile-Henry ceramic bread making pan. It arrived quickly - no charge for shipping. It was so carefully packaged and arrived in perfect shape. The baker itself is perfect for making loaf shaped artisan sour dough bread. I had bought this same item twice on Amazon and both arrived damaged due to sloppy packing. I couldn’t be happier with your business! Thank you

  Review of 2/18/25, following an experience of 2/6/25 by HELEN D.

• 5 / 5

  

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  Excellent communication and very fast shipping. I recommend.

  Review of 2/17/25, following an experience of 2/5/25 by JEAN-FRANÇOIS B.

• 5 / 5

  

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  Excellent service and a fast delivery. Positive experience for both service and the product.

  Review of 2/16/25, following an experience of 2/4/25 by JANICE H.

• 5 / 5

  

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  Delivery was on time and the product in excellent cxondition. Thank's René

  Review of 2/15/25, following an experience of 2/3/25 by RENÉ A.

• 5 / 5

  

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  Delivery was very prompt

  Review of 2/11/25, following an experience of 1/30/25 by PAT H.

• 5 / 5

  

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  Machine is great so far and the customer service we received was outstanding!

  Review of 2/10/25, following an experience of 1/20/25 by CHRISTINE R.

• 4 / 5

  

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  Better experience than previous purchase

  Review of 2/10/25, following an experience of 1/29/25 by FREDERIC D.

• 5 / 5

  

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  So excited to continue the bread making Journey!

  Review of 2/10/25, following an experience of 1/16/25 by MARNIE H.

• 5 / 5

  

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  Super fast shipping, I was able to get my product on the same-day! Amazing service.

  Review of 2/10/25, following an experience of 1/16/25 by HENRY W.

• 5 / 5

  

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  Product was great, delivery service was good , overall, great store

  Review of 2/10/25, following an experience of 1/27/25 by JOE M.

• 1 / 5

  

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  Still waiting on order it's been since December 22nd will not order again

  Review of 2/10/25, following an experience of 1/15/25 by DANITA A.

• 1 / 5

  

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  Bad communication, many issues with quality of the products shipped.

  Review of 2/10/25, following an experience of 11/13/24 by SÉBASTIEN P.

• 5 / 5

  

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  Very easy site to navigate. I knew the products I required, and Kitchen Essentials had the products at the best price. The products were shipped really quickly and arrived, well packaged, in perfect condition. I would have no hesitation in recommending this company.

  Review of 2/10/25, following an experience of 1/16/25 by MARK K.

• 5 / 5

  

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  Fast shipping, arrived on time and in good order. Delicate items clearly packed by professionals with care. I’m very impressed. Good customer service too!

  Review of 2/10/25, following an experience of 1/16/25 by DAVID L.

• 5 / 5

  

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  Easy and fast delivery!

  Review of 2/10/25, following an experience of 1/16/25 by MARJORIE L.

• 5 / 5

  

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  Excellent

  Review of 2/10/25, following an experience of 1/15/25 by RAYMOND A.

• 5 / 5

  

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  Wide range of products to choose from. I would recommend.

  Review of 2/1/25, following an experience of 1/6/25 by SHELLEY S.

• 5 / 5

  

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  Initially, I was hesitant about ordering from Canada, particularly fragile dishes, as I’m based in the U.S. However, I decided to take the leap, and I couldn’t be more delighted with the experience. The items arrived impeccably packed, and the shipping was impressively fast. I’m truly thrilled to have discovered “Kitchen Essentials” online. Thank you very much!!!

  Review of 2/1/25, following an experience of 1/13/25 by BART J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The product was delivered in a timely manner and I was able to track my package. The delivery person rang the door bell which was great. I always worry about someone taking my deliveries.

  Review of 2/1/25, following an experience of 1/8/25 by WENDY S.

• 3 / 5

  

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  Delivery was prompt and the goods were packaged safely (given the fragile content). I ordered the square version of the espresso cup (90ml) but received the round ones.

  Review of 2/1/25, following an experience of 1/7/25 by ALAIN B.

• 5 / 5

  

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  This is a beautiful product.

  Review of 2/1/25, following an experience of 1/15/25 by BEP D.

• 5 / 5

  

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  Had something hard to find. Great price, fast shipping and delivery. Would definitely buy from them again. Thank you!

  Review of 2/1/25, following an experience of 1/8/25 by THOM P.

• 5 / 5

  

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  Very user friendly website and delivery was on schedule. Excellent service as it is my first time ordering from Kitchen Essentials.

  Review of 2/1/25, following an experience of 1/7/25 by PATRICIA R.

• 2 / 5

  

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  A nightmare. The item dont look like the picture plus the shipping delivered it 30 min at walk from my current adress. Was not even in the same zip code2

  Review of 2/1/25, following an experience of 1/6/25 by FREDERIC D.

• 5 / 5

  

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  Excellent selection! Loved all my items, will be using them next Christmas season. One Item was missing a piece and their customer service was impeccable, absolutely fantastic and so quick! Many thanks!!! Will order from you again I am certain.

  Review of 2/1/25, following an experience of 1/8/25 by LISA V.

• 5 / 5

  

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  Great service and prices.

  Review of 2/1/25, following an experience of 1/7/25 by ALLAN G.

• 5 / 5

  

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  Good experience and great product.

  Review of 2/1/25, following an experience of 12/27/24 by DIANNE D.

• 1 / 5

  

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  I bought the wolf kettle which was damaged, returned it for a replacement and this one was also damaged. I went through the hassle of buying and returning and was without a kettle for 10 says. I do not receommend this seller, they seem to be a scam

  Review of 1/30/25, following an experience of 12/8/24 by ANSLEY P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Fast and efficient!

  Review of 1/30/25, following an experience of 1/2/25 by JUDY G.

• 5 / 5

  

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  The products arrived promptly and were very well packaged (glass loaf pans).

  Review of 1/15/25, following an experience of 12/30/24 by SHERRI P.

• 5 / 5

  

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  Ordered, and item arrived quickly and in perfect condition.

  Review of 1/14/25, following an experience of 1/2/25 by TRESSIE W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Website is easy to navigate. Preparation for shipping was quick and shipment was on time.

  Review of 1/14/25, following an experience of 1/2/25 by GEORGE T.

• 5 / 5

  

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  This is the first time i have ordered from Kitchen Essentials. It was a very smooth and pleasant transaction.

  Review of 1/12/25, following an experience of 12/30/24 by LINDA P.

• 4 / 5

  

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  Shun knife is excellent. Seemed to take a long time to receive compared to other knife store I ordered from an hour before. Besides that not a bad experience

  Review of 1/10/25, following an experience of 12/27/24 by JOHN F.

• 5 / 5

  

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  Very quickly delivered. Excellent follow up. Good job

  Review of 1/8/25, following an experience of 12/15/24 by KARL W.

• 5 / 5

  

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  The ordering and service is perfectly fine

  Review of 1/8/25, following an experience of 12/20/24 by ELIZABETH J G.

• 5 / 5

  

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  Les verres ont fait très plaisirs pour Noël ! Le paquet est arrivé vite et bien emballé sans casse.

  Review of 1/8/25, following an experience of 12/18/24 by RICARDO W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very efficient. Quick. Professionnal.

  Review of 1/8/25, following an experience of 12/22/24 by JOEL B.

• 1 / 5

  

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  Horrible experience from start to finish. Ordered a frying pan on Dec. 13th, was supposed to be delivered by the 18th, but got stranded somewhere at the courier company's local distribution network. Kitchen Essentials had no way of successfully contacting the courier to find out what was going on. The item unexpectedly showed up late on the 23rd with no notice that it would arrive that day, and surprise! It wasn't even the frying pan I had ordered! So, was left scrambling trying to find a replacement gift at the last minute. Thank you Kitchen Essentials!

  Review of 1/8/25, following an experience of 12/13/24 by STEPHEN S.

• 5 / 5

  

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  Kitchen essentials is excellent to shop with. Two thumbs up!👍👍

  Review of 1/8/25, following an experience of 12/20/24 by ELNA M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  First time dealing with Kitchen Essentials. I couldn't be happier. Shipping of the product was impressive given the time of the year.

  Review of 1/8/25, following an experience of 12/16/24 by BONNY L.

• 5 / 5

  

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  Delivery was quick and exactly as expected. I will order again from them!

  Review of 1/8/25, following an experience of 12/16/24 by MARIE P.

• 1 / 5

  

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  Sent the wrong colour.

  Review of 1/8/25, following an experience of 12/13/24 by MATT M.

• 5 / 5

  

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  For our first experience, 5 stars.

  Review of 1/7/25, following an experience of 12/13/24 by JEAN G.

Reviews displayed in chronological order