Customer reviews for kaiserwillys.com

Customer reviews

• 4 / 5

  

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  Site is relatively easy to navigate, Item usually ship quick. Customer service responds timely on all questions. Have purchased many items here and everything has been as advertised and quality products. Will continue to use them for my parts

  Review of 2/9/25, following an experience of 1/9/25 by WILLIAM O.

  Answer by kaiserwillys.com

  

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  Thanks for the review. We appreciate all feedback, good or bad as it helps us get better as a company. If you ever have any questions, please don't hesitate to give us a call toll free so we can make sure you're all set. Thanks again.

• 5 / 5

  

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  The kaiserwillys parts navigation makes it easy to find the parts I need making restoration project a success and shipment is always fast.

  Review of 2/9/25, following an experience of 1/10/25 by JAMIE H.

• 5 / 5

  

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  Staff always answers questions on installations of purchased parts. Excellent people to deal with! Love the free shipping on major purchases.

  Review of 2/9/25, following an experience of 1/10/25 by DAVID H.

• 5 / 5

  

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  Exploded diagrams make things very easy to order. Efficient company, a pleasure to deal with.

  Review of 2/9/25, following an experience of 1/2/25 by NEIL M.

• 5 / 5

  

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  great

  Review of 2/9/25, following an experience of 1/10/25 by EUELL B.

• 5 / 5

  

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  Always easy to deal with and fast shipping

  Review of 2/8/25, following an experience of 1/10/25 by CHRIS H.

• 5 / 5

  

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  Great communications. Easy to order. Fast service. Quality products. Reasonable prices. They stand behind their products, which is more than I can say for at least one of their competitors. Kaiser willys is a good place to shop for Jeeps and Jeepsters.

  Review of 2/8/25, following an experience of 1/9/25 by WILLIAM S.

• 5 / 5

  

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  Good selection, decent prices, great service!!!!!

  Review of 2/8/25, following an experience of 1/9/25 by LANCE L.

• 5 / 5

  

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  Exellent

  Review of 2/8/25, following an experience of 1/8/25 by BÖRKUR V.

• 5 / 5

  

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  They had the parts I needed for reasonable prices. Delivery time was reasonable as well.

  Review of 2/8/25, following an experience of 1/10/25 by PETE S.

• 5 / 5

  

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  I have been doing business with KW for years. Their knowledgeable staff has been extremely helpful to me in working on my 3 old Jeeps. And, their website is very easy to use.

  Review of 2/8/25, following an experience of 1/9/25 by ANTHONY F.

• 5 / 5

  

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  Just received your latest catalog, Very comprehensive. Fun to browse at breakfast. Thanks

  Review of 2/8/25, following an experience of 1/25/25 by FRANK F.

• 4 / 5

  

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  all in all excellent catalog, quick shipping, reasonable pricing. only had a problem with a product, turn signal for cj3a application. overall works ok but the houseing and attach flange is very problematic. brushed against it while working on steering wheel, and flange broke off. it is very thin and generally unsupported. being pot metal it had no real strength. just what happened.

  Review of 2/8/25, following an experience of 1/8/25 by TOM S.

  Answer by kaiserwillys.com

  

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  I'm sorry that you're running into issues with a turn signal kit, but I don't show that you ever purchased one from us. Could you please give us a call toll free so we can figure this out for you. We have a metal turn signal kit that would be a better option. Thanks

• 5 / 5

  

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  I find it very easy to locate the parts that I need.

  Review of 2/8/25, following an experience of 1/8/25 by DAVE H.

• 5 / 5

  

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  Great product…this valve seat cutter works very well!!

  Review of 2/5/25, following an experience of 1/8/25 by DAN H.

• 5 / 5

  

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  Great customer service and product support, never an issue with them.

  Review of 2/5/25, following an experience of 1/8/25 by MIKE S.

• 5 / 5

  

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  excellent service all around. no complaints

  Review of 2/5/25, following an experience of 1/8/25 by DAVID B.

• 5 / 5

  

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  Love the catalogue and all the specific parts that are available!

  Review of 2/5/25, following an experience of 1/2/25 by TODD J.

• 5 / 5

  

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  Excellent

  Review of 2/5/25, following an experience of 1/8/25 by DAVE V.

• 5 / 5

  

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  Best parts, great service. correct replacements. hard to beat prices.

  Review of 2/5/25, following an experience of 1/6/25 by DAVID S.

• 5 / 5

  

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  Easy to find what I wanted

  Review of 2/5/25, following an experience of 1/6/25 by JOHN G.

• 5 / 5

  

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  the tail gate repair kit worked very well , made the job way easier. the door stop kit was the easiest to install. parts are very good quality will be back for more

  Review of 2/5/25, following an experience of 1/7/25 by DANIEL L.

• 5 / 5

  

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  Needed a flasher for my cj5a ordered on line.worked perfect. Thanks!

  Review of 2/5/25, following an experience of 12/29/24 by ROSS H.

• 5 / 5

  

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  Mike and his staff are the easiest team to work with of any mail order company I have ever had the pleasure of using. Website is one of the easiest to use and navigate on the internet. The return policy is easy and they do not question your return request. Thank you for being an excellent customer service company.

  Review of 2/5/25, following an experience of 1/6/25 by RON G.

• 5 / 5

  

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  As always stellar customer service

  Review of 2/5/25, following an experience of 1/6/25 by MATTHEW S.

• 4 / 5

  

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  Most of the time very responsive to customer needs and concerns. Shiping is fast after order is placed with good communication that order has been sent.

  Review of 2/5/25, following an experience of 1/6/25 by CAPT BLANE W.

• 5 / 5

  

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  Very friendly and knowledgeable, everything was great quality and received it in very good time

  Review of 2/5/25, following an experience of 1/7/25 by TOM K.

• 5 / 5

  

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  Always knowledge and responsive to my questions.

  Review of 2/5/25, following an experience of 1/7/25 by GREGORY U.

• 5 / 5

  

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  My orders placed recently have been delivered extremely fast thanks for the great service 👍

  Review of 2/5/25, following an experience of 1/7/25 by JERRY R.

• 5 / 5

  

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  starter fit and worked

  Review of 2/5/25, following an experience of 1/5/25 by ROGER M.

• 5 / 5

  

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  Their website exploded parts lists make it easy and quick to figure out what is required. The staff are responsive and helpful. Stuff arrives in UK quickly. Great job, thanks.

  Review of 2/1/25, following an experience of 1/1/25 by NEIL M.

• 5 / 5

  

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  Great service.

  Review of 2/1/25, following an experience of 1/4/25 by GLEN C.

• 5 / 5

  

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  I have had great experience by ordering on line. Get my order in a timely manner. Then I called about a fuel pump the guy was very rude like he didn't want to talk to me. I called caterer they were very helpful told me the part number I got it on parts geek

  Review of 2/1/25, following an experience of 1/2/25 by DENIS D.

• 5 / 5

  

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  I´m from Argentina, and this page i found everyhing about my jeep CJ3b

  Review of 2/1/25, following an experience of 1/4/25 by DIEGO B.

• 5 / 5

  

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  encantado con su información es una excelente guía para los amantes del Jeep. gracias

  Review of 2/1/25, following an experience of 1/2/25 by JOSEP F.

• 5 / 5

  

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  Delivery was quick. Descriptions and vehicle compatibility on the website were clear.

  Review of 2/1/25, following an experience of 1/5/25 by DANIE V.

• 5 / 5

  

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  Great selection and parts are good quality

  Review of 2/1/25, following an experience of 1/2/25 by AARON A.

• 5 / 5

  

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  Knowledgeable staff, quick shipping, easy returns, competitive pricing.

  Review of 2/1/25, following an experience of 1/3/25 by WILLIAM M.

• 5 / 5

  

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  It's all good.

  Review of 2/1/25, following an experience of 1/1/25 by RALPH H.

• 5 / 5

  

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  easy website to use part was as advertised and received quickly

  Review of 2/1/25, following an experience of 1/4/25 by DAVID L.

• 5 / 5

  

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  KW has a very good selection of parts. I have been restoring my 1948 CJ2A and the help/information provided by Mike and the KW team has ensured my project is getting the correct parts needed to keep the Willys as close to original as possible.

  Review of 2/1/25, following an experience of 1/2/25 by GREGORY R.

• 5 / 5

  

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  Quick, easy and accurate ordering

  Review of 2/1/25, following an experience of 1/5/25 by WILSON B.

• 5 / 5

  

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  Great sales and service.i have been a customer for over 15 years.

  Review of 2/1/25, following an experience of 1/4/25 by CHARLES F.

• 5 / 5

  

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  Site navigation needs work hard to find specific parts for my 161 L head engine, however staff were very helpful on phone, products arrived quickly and were as advertised.

  Review of 2/1/25, following an experience of 1/2/25 by EARLE B.

• 5 / 5

  

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  Perfekt service

  Review of 2/1/25, following an experience of 1/2/25 by CLAUS V.

• 5 / 5

  

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  It was my mistake our communication got messed up these guys were awesome in fixing my issues I’m glad I think they have a great product and knowledge thank you look forward to ordering my parts and doing business with you thanks again

  Review of 2/1/25, following an experience of 1/21/25 by MARIO M.

• 5 / 5

  

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  Order went smoothly, website can slow down at times but that might very been due to the time of year (Black Friday). Follow up phone call to clarify and add a last minute item was great, and very helpful.

  Review of 2/1/25, following an experience of 1/4/25 by JASON R.

• 5 / 5

  

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  On time and excellent quality

  Review of 2/1/25, following an experience of 1/4/25 by KEITH P.

• 4 / 5

  

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  Helpful and good service. I'm however missing a good and cost efficient shipping service direct to any address in Europe.

  Review of 2/1/25, following an experience of 1/1/25 by PETER E.

  Answer by kaiserwillys.com

  

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  Thanks for the review. We appreciate all feedback, good or bad as it helps us get better as a company. I'm sorry that we missed one of the items in your shipment. Mistakes happen but it's how you fix those mistakes that matter. I just sent you an email to find out what part is missing so I can get that corrected for you. If you ever have any questions, please don't hesitate to email me so we can make sure you're all set. Thanks again.

  Answer by Peter E

  

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  I must have expressed myself in a unclear way. I have not yet received any shipment from Kaiser Willys. My comment was referring to the fact that I lack a simple and cost-effective shipping solution to addresses outside the USA and Canada. As in my case to Sweden. Otherwise, I am satisfied with the service I have received so far in contacts with Kaiser Willys Auto Supply.

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• 5 / 5

  

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  worked great

  Review of 2/1/25, following an experience of 12/25/24 by MARK A.

• 5 / 5

  

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  No ordering hassle both times I ordered and fast delivery

  Review of 2/1/25, following an experience of 1/1/25 by ANDREW L.

• 5 / 5

  

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  reel good service.

  Review of 2/1/25, following an experience of 12/31/24 by BUD R.

• 5 / 5

  

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  Kaiser Willys is great to work with!! The Walck acquisition put them in a position where they could hold us hostage in regards to price & customer service. The exact opposite has happened. KW is even better now; fair pricing, great selection of product, and excellent customer service. It's a pleasure to work with Kaiser Willys!

  Review of 2/1/25, following an experience of 1/1/25 by J RAND M.

• 5 / 5

  

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  been doing business for sometime great

  Review of 2/1/25, following an experience of 1/1/25 by TERRY L.

• 5 / 5

  

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  Easy to find my part. Quick and easy checkout and received it in a very timely manner.

  Review of 1/31/25, following an experience of 12/29/24 by BRIAN C.

• 5 / 5

  

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  Quick delivery of parts I needed

  Review of 1/31/25, following an experience of 1/1/25 by NICHOLAS L.

• 5 / 5

  

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  Very nice to order from always have the stuff I need and if there’s a problem, they fix it straight up

  Review of 1/31/25, following an experience of 12/31/24 by KARY B.

• 2 / 5

  

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  If something is back ordered they will keep your money indefinitely. Never email them, they won't reply. They drop shipped parts without communication the arrived 2 weeks late.

  Review of 1/31/25, following an experience of 12/31/24 by JOSEPH M.

  Answer by kaiserwillys.com

  

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  It was nice speaking with you. I really appreciate you taking the time to write this review, good or bad, it helps us get better as a company. If there is an order placed that has a back order on it, we send an email out stating this and that if you would like to cancel the item to please reply to the email or give us a call. There are times that this email is sent directly to the spam folder so I'm sorry if that was missed. I can say that we reply to all emails the same day. If you ever email us and don't get a reply, please follow up because we never say the first email. If you ever have any questions, please don't hesitate to give us a call toll free so we can make sure you're all set. Thanks again.

• 5 / 5

  

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  Always excellent service in my experience. I've been buying parts from KW for over 2 years now and have never had an issue with them. Plus, I always find what I want and only one item out of probably a hundred different parts has ever been back ordered.

  Review of 1/31/25, following an experience of 12/31/24 by PAUL E F.

• 5 / 5

  

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  Great product selection and great after sale service.

  Review of 1/27/25, following an experience of 12/31/24 by ROBERT H.

• 5 / 5

  

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  Very knowledgeable staff who takes the time to be sure the customer understands what is needed and how to install parts. Excellent customer service.

  Review of 1/27/25, following an experience of 1/1/25 by CURTIS T.

• 5 / 5

  

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  Products appear to be good quality, prices are fair and the customer service has always been top notch with any issues that do arise.

  Review of 1/27/25, following an experience of 12/31/24 by DANIEL A.

• 5 / 5

  

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  Extremely knowledgeable & helpful staff! Kaiser Willys is the first store I go to when looking for parts for my Willys.

  Review of 1/27/25, following an experience of 1/1/25 by JEREMY C.

• 5 / 5

  

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  I love receiving their catalogues and emails. I recently ordered some items for my 1966 CJ5 which I have had for over 20 years and plan to get back on the road. They are the best.

  Review of 1/27/25, following an experience of 12/26/24 by SHANE C.

• 5 / 5

  

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  Highly recommended

  Review of 1/27/25, following an experience of 12/28/24 by JAMES P.

• 5 / 5

  

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  It's a fantastic website with the order by Skematic, and the customer service is 5 out of 5.

  Review of 1/27/25, following an experience of 12/30/24 by ANDREW K.

• 5 / 5

  

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  very good response,service,info.Quaity products.Parts book very informative.Pleasure to restore a jeep when good parts are available.thanks

  Review of 1/27/25, following an experience of 12/30/24 by CHARLES R.

• 5 / 5

  

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  Just as always the service was great, and parts availability was grear also. I mistakenly ordered the wrong part. But when i contacted them they were quick to make corrections. Great company to deal with

  Review of 1/27/25, following an experience of 12/31/24 by MICHAEL M.

• 4 / 5

  

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  Kaiser Willys is great for "One Stop Shopping" and the parts are marketed specifically for a particular model Jeep so you know you are buying correct parts, not a one size fits all generic part. They also offer technical videos and support- BUT beware of these. The technical resources could use improvement. I recently rebuilt a T-90 transmission with their parts kit and instructional video. Watching their mechanic go after the task with incorrect tools was hard to watch. The Kaiser Willys parts kit contained "extra" duplicate parts which can be confusing. Also, the pre-assembled synchronizer assembly was factory assembled backwards and their video simply skips over that portion of the build and expects you to just drop it in as you receive it. I had to dis-assemble my transmission to diagnose that problem via someone else's Youtube video. Many hours wasted. That transmission assembly video (part-2) needs to be eliminated and done over. On the matter of parts orders, in general: They do a pretty good job putting together and shipping out orders in a timely manner. Sometimes, I find they don't stock everything they offer for sale and ship those parts separately at a later date, which can hold up job completion. Over all though, I think it is the single best Willys Jeep parts supplier out there with very good prices and top-notch customer service responsiveness when I have emailed them with an issue. They will continue to be my Go-To supplier.

  Review of 1/27/25, following an experience of 12/27/24 by RICHARD G.

• 5 / 5

  

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  Responsive, communicate well, and fast free shipping.

  Review of 1/27/25, following an experience of 12/29/24 by DOUGLAS G.

• 5 / 5

  

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  Great products and equally great customer service!

  Review of 1/27/25, following an experience of 12/31/24 by JOHN-MATTHEW H.

• 4 / 5

  

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  I have nothing but good to say about KW services

  Review of 1/27/25, following an experience of 12/27/24 by KYLE C.

  Answer by kaiserwillys.com

  

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  We really appreciate the review. If there is anything I can do to help change this to a five star, especially if you only have good things to say about us, please let me know. Thanks so much.

• 5 / 5

  

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  First time ordering from Kaiser Willys and I will definitely be ordering again when the need arises. Pricing was $20 cheaper compared to the competition. Parts arrived quickly and are already installed on the Jeep. Thanks Kaiser Willys!

  Review of 1/27/25, following an experience of 12/30/24 by JOHN D.

• 5 / 5

  

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  The CJ5 gauge cluster I ordered was of excellent quality, exactly as advertised. Price was competitive, easy to order

  Review of 1/27/25, following an experience of 12/27/24 by ROGER L.

• 5 / 5

  

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  The products are good quality. The site is user friendly. Mike is always helpful

  Review of 1/27/25, following an experience of 12/27/24 by WILLIAM M.

• 5 / 5

  

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  Excellent

  Review of 1/27/25, following an experience of 12/27/24 by UDAYDEEP S.

• 5 / 5

  

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  I recieved my order as originally planned on 13 January in good order. Thank you!

  Review of 1/27/25, following an experience of 12/31/24 by JOHAN M.

• 5 / 5

  

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  Great, always get what I ordered when they said it would be here. Never had any sort of hassle over several years.

  Review of 1/27/25, following an experience of 12/28/24 by DYLAN J.

• 5 / 5

  

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  Awesome customer service. Order was filled quickly and shipped out immediately. Will definitely order from there again.

  Review of 1/27/25, following an experience of 12/30/24 by ROBERT H.

• 5 / 5

  

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  the parts were exactly what I had ordered, and delivery was fast

  Review of 1/27/25, following an experience of 12/17/24 by MANUEL J.

• 5 / 5

  

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  Helpful and friendly, great products, great customer service! Highly recommend.

  Review of 1/27/25, following an experience of 12/29/24 by LYNDI W.

• 5 / 5

  

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  as usual perfect

  Review of 1/27/25, following an experience of 12/26/24 by THEODOR H.

• 5 / 5

  

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  Giving Kaiser/Willys a five star rating even though my part came with a dent I will have to fix. Most likely done during transit. Purchased a 1975 C-J5 windshield frame. It was very helpful to be able to talk to someone (knowledgeable) about the parts I needed. Will be sending more business their way.

  Review of 1/27/25, following an experience of 12/17/24 by DAVE S.

• 4 / 5

  

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  I thought the delivery time was a little long . Website didn’t give an expected delivery date so I didn’t know when items I had ordered were coming.

  Review of 1/26/25, following an experience of 12/26/24 by DAVID D.

  Answer by kaiserwillys.com

  

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  Thanks for the review. We appreciate all feedback, good or bad as it helps us get better as a company. I show that you placed this order on 12/26 and it was delivered on 1/6. We were closed for the holiday on 12/26 and shipped your order out on 12/27 but because of the New Years holiday, it was delayed a few days by FedEx. We offer expedited shipping but ask that you call that order in so we can quote you the proper shipping cost. If you ever have any questions, please don't hesitate to give us a call toll free so we can make sure you're all set. Thanks again.

• 5 / 5

  

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  I'm one of those people who started noticing Jeeps when I was 2. I really like these emails and the different Jeeps that show up, I often think of something I "need" and the emails keep me thinking Jeep even while my '69 CJ5 is tucked away for winter...... I mention your store to other more recent vintage Jeep owners who wonder about parts availability....... there is very little you folks don't have or have access to.

  Review of 1/26/25, following an experience of 1/11/25 by GREG H.

• 5 / 5

  

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  Knowledge and quick service

  Review of 1/26/25, following an experience of 12/26/24 by CLAYTON R.

• 5 / 5

  

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  Most of their parts would be very difficult or impossible to find elsewhere. If you have an old Jeep (earlier than 1962) they are the ones to look to for parts. Super friendly people, and knowledgeable. They contribute a great deal to the Jeep community.

  Review of 1/26/25, following an experience of 12/26/24 by DANIEL G.

• 5 / 5

  

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  Very helpful and knowledgable with a tremendous inventory. The place you need to go for Jeep info and parts.

  Review of 1/26/25, following an experience of 12/26/24 by WILLIAM H.

• 4 / 5

  

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  Shifter ball was missing in the order. I sent 2 emails without a response. I made a phone call and who ever I spoke with found it difficult to believe the transmission ball was not shipped. However the transmission ball was shipped.

  Review of 1/26/25, following an experience of 12/19/24 by RICHARD G.

  Answer by kaiserwillys.com

  

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  Thanks for the review. We appreciate all feedback, good or bad as it helps us get better as a company. If you didn't receive a reply from us to an email you sent, it must have gone into our spam folder because we reply to all emails so I'm really sorry about this. We have to do a better job check on our junk mail. I will also talk to my guys about how they handle phone calls about missing items. We are all human here and definitely make mistakes. The important thing is that you're all set and taken care of. If you ever have any questions, please don't hesitate to give us a call toll free so we can make sure you're all set. Thanks again.

• 5 / 5

  

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  Good service. Great products

  Review of 1/24/25, following an experience of 12/25/24 by MAX B.

• 5 / 5

  

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  I have a 1946 CJ2A. Kaiser Willys has had every part I have needed. Call them. An actual person answers the phone and is more than happy to assist in finding the part you need. Do you have a question about a part? Call. I have never had an issue with an order. Every part has been exactly as described. They have fast shipping and can ship faster if you call and explain your needs. Yeah, there are cheaper places out there, but Kaiser Willys has the right parts and we all want our old Willys to have parts that will fit and keep them running!

  Review of 1/24/25, following an experience of 12/25/24 by JOHN F.

• 5 / 5

  

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  Outstanding response. Quality product.

  Review of 1/24/25, following an experience of 12/25/24 by WILLIAM S.

• 1 / 5

  

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  I have been waiting on a part since mid Nov 2024. Other parts ordered I was told twice that they were shipped and they were not. Still waiting on the third time being told they were shipped.

  Review of 1/24/25, following an experience of 12/24/24 by ROBERT K.

  Answer by kaiserwillys.com

  

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  Nice talking to you on the phone. The order is from December 23rd when you placed it. Sorry on any confusion.We had a note to hold for the trigger repair kit like we originally had talked about and looks like you talked about shipping the order ahead without it with one of the other guys. The guys in shipping went off the note on ticket. Again, just a misunderstanding. It would have shipped out right away but Fedex has delayed dozens of packages on us in GA since Christmas. Good news is it came in and is shipping to you today. Hopefully you will reconsider your review. A good review goes along way with us and really helps us out. Please let me know on.

• 5 / 5

  

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  Very satisfied with the service and quality of products.

  Review of 1/24/25, following an experience of 12/20/24 by PAM B.

• 4 / 5

  

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  Good service, great selection. Seems a little costly compared to others.

  Review of 1/24/25, following an experience of 12/24/24 by DENNIS M.

  Answer by kaiserwillys.com

  

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  Hey, thanks for the review. We appreciate all feedback, good or bad as it helps us get better as a company. We are constantly updating our pricing to be more competitive as well as offering weekly promotions, discounts and free shipping on ALL orders over $98. If you ever have any questions, please don't hesitate to give us a call toll free so we can make sure you're all set. Thanks again.

• 5 / 5

  

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  Site is very easy to use, very helpful

  Review of 1/24/25, following an experience of 12/26/24 by DAVE H.

• 5 / 5

  

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  Items arrived as described. Returns are easy. Quick to respond when questions arise.

  Review of 1/19/25, following an experience of 12/21/24 by WAYNE H.

• 5 / 5

  

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  Good selection of old Willys parts, good customer support, fair prices.

  Review of 1/19/25, following an experience of 12/21/24 by TOM D.

• 5 / 5

  

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  i have been buying parts for nearly 20 years. Customer service is great.

  Review of 1/19/25, following an experience of 12/22/24 by CHARLES W. FILLMAN F.

• 5 / 5

  

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  I wish that y'all and the other suppliers would send instructions on how to use the parts or at least identify them.

  Review of 1/19/25, following an experience of 12/23/24 by TERRY H.

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