Customer reviews for kaiserwillys.com

Customer reviews

• 4 / 5

  

  Edit Flag

  Overall good experience

  Review of 12/24/24, following an experience of 11/24/24 by WILLIAM O.

• 4 / 5

  

  Edit Flag

  I'm satisfied with the website although two items I received did not work with my 1959 Willy's jeep. I couldn't use the distributer cap because it's too tall and the top radiator hose is shaped different. Did not use. This isn't a big issue because these are low cost items.

  Review of 12/23/24, following an experience of 11/22/24 by LEE W.

  Answer by kaiserwillys.com

  

  Flag

  I'm really sorry that you're having an issue with any of our products. If you do run into any issues, please don't hesitate to give us a call toll free so we can get this resolved for you. Thanks again.

• 5 / 5

  

  Edit Flag

  Nothing to complain about although shipping cost can be an issue on a small part you need in a hurry. But it's not hard to spend $99 to get free shipping.

  Review of 12/23/24, following an experience of 11/23/24 by DON H.

• 5 / 5

  

  Edit Flag

  Found what I needed on website and they were a quick ship!

  Review of 12/23/24, following an experience of 11/21/24 by THOMAS L.

• 5 / 5

  

  Edit Flag

  They had exactly what I needed to redo the springs on my Willys pickup

  Review of 12/23/24, following an experience of 11/21/24 by TAMMY H.

• 5 / 5

  

  Edit Flag

  Great Service, wished some of the parts was better quality. But super happy that they are available at least. At the end you get what you pay for. Better quality would mean a higher price tag

  Review of 12/23/24, following an experience of 11/22/24 by CHRISTIAAN O.

• 5 / 5

  

  Edit Flag

  It is always a treat to get what what was asked for in a timely fashion!! Tanks, John

  Review of 12/23/24, following an experience of 11/22/24 by JOHN G.

• 5 / 5

  

  Edit Flag

  Very satisfied with my order. Selecting the correct replacement parts for my CJ2a trans and xfer case was easy using the diagram view. Parts were shipped quickly and fit perfectly.

  Review of 12/23/24, following an experience of 11/23/24 by JOHN B.

• 5 / 5

  

  Edit Flag

  Excelente service,rapid and good.Thank you.

  Review of 12/22/24, following an experience of 11/22/24 by JUAN C.

• 4 / 5

  

  Edit Flag

  A OK

  Review of 12/22/24, following an experience of 12/7/24 by EMILY B.

  Answer by kaiserwillys.com

  

  Flag

  I do appreciate your feedback. If there is ever anything more that we can do for you, please don't hesitate to reach out us. Thank again.

• 5 / 5

  

  Edit Flag

  The order was well packaged and promptly shipped!

  Review of 12/22/24, following an experience of 11/21/24 by BOB V.

• 5 / 5

  

  Edit Flag

  Ordered in the morning shipped that afternoon. Never had a problem

  Review of 12/20/24, following an experience of 11/21/24 by CHARLES S.

• 5 / 5

  

  Edit Flag

  Great customer service

  Review of 12/20/24, following an experience of 11/22/24 by KERRY L.

• 5 / 5

  

  Edit Flag

  My phone call was answered immediately. My questions were answered by a courteous and knowledgeable individual. I then ordered online the needed parts and received them in a few days. No problems!

  Review of 12/20/24, following an experience of 11/20/24 by DAVID H.

• 5 / 5

  

  Edit Flag

  Great to be able to get parts for my jeep

  Review of 12/20/24, following an experience of 11/21/24 by DAVID Y.

• 5 / 5

  

  Edit Flag

  Great company, always fast shipping and planty of good replacement parts for my CJ6.

  Review of 12/20/24, following an experience of 11/20/24 by KENNETH B.

• 5 / 5

  

  Edit Flag

  Excellent. The crew is always good to work with.

  Review of 12/20/24, following an experience of 11/20/24 by DARRIN M.

• 5 / 5

  

  Edit Flag

  Always great to do business with

  Review of 12/20/24, following an experience of 11/21/24 by DAN M.

• 5 / 5

  

  Edit Flag

  I have nothing but praise about the service and products I have received from here. If you have a project this is definitely the place to be buying needed products!!

  Review of 12/20/24, following an experience of 12/6/24 by KENDALL K.

• 5 / 5

  

  Edit Flag

  KW has always been great, the always have the parts I need. They may rarely back order the part but I do end up getting the part I need. Customer service has always been great too. They are always ready to help with any questions.

  Review of 12/20/24, following an experience of 11/21/24 by JEFFREY N.

• 5 / 5

  

  Edit Flag

  My review of kaiserwillys is a top review. I have done business with them for years and always have had a positive outcome both for information and /or products I have ordered. I will be buying from them as long as I need Willys Parts or information on my CJ2A Jeep. I hope the company will always keep adding new products as they have planned for. I feel Buying out the other company when it was closing was a very smart move and has added a lot to parts /etc that are available.

  Review of 12/20/24, following an experience of 11/21/24 by MIKE M.

• 5 / 5

  

  Edit Flag

  Quick response always the correct parts. Very rare in todays society. Keep up the great work guys.

  Review of 12/20/24, following an experience of 11/9/24 by ERNEST U.

• 2 / 5

  

  Edit Flag

  Bought a set of points and contact pads weren’t even close to lining up , went to auto zone and set was perfect. Also ordered carb kit 2 months ago and still waiting for it with no call from anyone !

  Review of 12/20/24, following an experience of 11/18/24 by SHAWN D.

  Answer by kaiserwillys.com

  

  Flag

  Thanks for the review. We appreciate all feedback, good or bad as it helps us get better as a company. I'm sorry that you had issue with the points. If you ever have any questions, please don't hesitate to give us a call toll free so figure out what the issue is and get you fixed up. Also, I show that we emailed you in regard to the back ordered carburetor kit. Unfortunately, arrival on this kit is taking longer than we anticipated. I just emailed you and left you a voicemail. Please reach out to me so we can set all this straight for you. Thanks again.

• 5 / 5

  

  Edit Flag

  This paint was exactly what I was looking for

  Review of 12/20/24, following an experience of 11/19/24 by WILLIAM M.

• 5 / 5

  

  Edit Flag

  Kaiser Willys is making my M38A1 restoration A hassle free experience! Very nice people to do business with!

  Review of 12/20/24, following an experience of 11/19/24 by HARVEY S.

• 3 / 5

  

  Edit Flag

  And a window frame need a one of them meek I had to cut the glass to get it to fit

  Review of 12/20/24, following an experience of 11/20/24 by KIERA J. *

  *Pseudonymized data at the request of the author

  Answer by kaiserwillys.com

  

  Flag

  Thanks for the review. We appreciate all feedback, good or bad as it helps us get better as a company. I'm sorry that you had an issue with the windshield frame. I left you a voicemail and emailed you so we can touch base to make sure you get all fixed up. If you ever have any questions, please don't hesitate to give us a call toll free so we can make sure you're all set. Talk to you soon. Thanks again.

• 5 / 5

  

  Edit Flag

  great inventory prompt shipping

  Review of 12/20/24, following an experience of 11/17/24 by CLIF D.

• 5 / 5

  

  Edit Flag

  looks good works great

  Review of 12/20/24, following an experience of 10/20/24 by DANIEL L.

• 3 / 5

  

  Edit Flag

  Happy with all the products I've received. I did have an issue with an overdrive I purchased that said it would ship in a certain time, and I had to keep calling to see when it would ship when it did not come as advertised.

  Review of 12/19/24, following an experience of 11/19/24 by GLEN G.

  Answer by kaiserwillys.com

  

  Flag

  We have a note online on the item itself and at checkout that they take approx 6-8 weeks from time of order. Looks like yours shipped out right at the 8-week mark or just a hair past it. We always try our best and are here to answer any questions on any order. Hopefully you will reconsider your review. A good review means a lot to us and is important. Please let me know if we can do anything to help.

  Answer by GLEN G

  

  Flag

  I AM VERY HAPPY WITH KAISER WILLYS AND THEIR PRODUCTS. I WOULD OF GAVE A 5 STAR REVIEW BUT I DID HAVE A SMALL ISSUE WITH ONE DELIVER. I AM THANKFUL THEY TAKE THE TIME TO CORRESPOND WITH YOU AND TRY TO RESOLVE ANY ISSUES. I WOULD LIKE TO CHANGE MY REVIEW TO 4-1/2 STARS.

  Show exchanges Hide exchanges
• 5 / 5

  

  Edit Flag

  Great company with an easy to use website. Thousands of parts for old jeeps and willys. Always available during business hours to answer questions and give you suggestions if need be. I’ve been buying parts from the for years, always spot on.

  Review of 12/19/24, following an experience of 11/18/24 by PAUL B.

• 5 / 5

  

  Edit Flag

  There was a little online confusion about which part I needed. A quick call to pose the question, and the person who answered the phone had me on the right track to order the hubs I needed. Parts arrived in northern California in two days. All good!

  Review of 12/19/24, following an experience of 11/18/24 by ANDREW W.

• 3 / 5

  

  Edit Flag

  The front windows did not fit in the front window frame that I bought from you very dissatisfied with the outcome of it all

  Review of 12/18/24, following an experience of 11/17/24 by DELANEY G. *

  *Pseudonymized data at the request of the author

  Answer by kaiserwillys.com

  

  Flag

  The glass goes in very tight. We have videos on the install on our website. If you need us to pick up the windshield frame for a refund just reach out to us. We are always happy to help out.

• 5 / 5

  

  Edit Flag

  Kaiser Willys has the most knowledge about my 1944 GPW that I have ever run across except for the mechanics that I served with when I was a Seabee in the early 70's. We still used the Willy L134 engines in all our compressors, generators, and welders.

  Review of 12/18/24, following an experience of 11/18/24 by SCOTT G.

• 5 / 5

  

  Edit Flag

  They have all the hard to find parts that I need.

  Review of 12/18/24, following an experience of 11/18/24 by DALE A.

• 5 / 5

  

  Edit Flag

  The part (floor board to steering shaft rubber seal) was of good quality and as described. I should have confirmed the outside diameter of the seal. It was much smaller than the opening it was ordered for; 1974 CJ-5. The OEM part is no longer made. Communication with Mike at Kaiser-Willys, via email, was very prompt. I will order from Kaiser-Willys again.

  Review of 12/18/24, following an experience of 11/18/24 by JON J.

• 5 / 5

  

  Edit Flag

  Excellent service!

  Review of 12/18/24, following an experience of 11/18/24 by JOHANN V.

• 5 / 5

  

  Edit Flag

  The site is very well organized and easy to navigate. And if you do have a question the phone number is plastered all over the site making it very easy to find the number. I know this will sound like a surprise but you actually get to speak to a human! And not just some paid human to answer the phone but a human the understands the product they sell!! Amaze site and the customer service is over the top!!

  Review of 12/18/24, following an experience of 11/18/24 by DON H.

• 5 / 5

  

  Edit Flag

  They have had almost everything I have needed; and I expect that to continue but if they do not, they will help me get it. They're amazing!

  Review of 12/18/24, following an experience of 11/16/24 by STEVEN K.

• 5 / 5

  

  Edit Flag

  they have all the stuff that wears out on old jeeps.

  Review of 12/18/24, following an experience of 11/17/24 by BRUCE A.

• 5 / 5

  

  Edit Flag

  Received as described

  Review of 12/17/24, following an experience of 11/12/24 by RUSSELL R.

• 1 / 5

  

  Edit Flag

  I’ve called several times and was told the windshield glass I ordered was being cut and boxed. Both time told the same thing one week apart and still no confirmation or tracking info. Also, never received my weatherseals even though tracking said it was shipped.

  Review of 12/17/24, following an experience of 11/14/24 by DOMINICK S.

  Answer by kaiserwillys.com

  

  Flag

  We have a note online that glass takes about 2-3 weeks from time of order. The glass weather seal was shipped out to you and FEDEX emailed you your tracking number. Maybe it went to your spam folder and got auto deleted. We are always happy to help out if you ever have a question. All you have to do is reach out to us. We will call and email you today on the glass to check on it. Hopefully you'll reconsider your review. We work hard for our reviews adn they matter to us. Customer service is number one here. We'll be in touch.

• 5 / 5

  

  Edit Flag

  fast,courteous,honest----that says it all !!!!!!!!!!!!!

  Review of 12/17/24, following an experience of 11/18/24 by ROBERT B.

• 5 / 5

  

  Edit Flag

  Parts worked and fit great, fixed my Jeep

  Review of 12/17/24, following an experience of 11/18/24 by NOAH W.

• 5 / 5

  

  Edit Flag

  I've bought Willys stuff here for years. Great helpful staff

  Review of 12/17/24, following an experience of 11/14/24 by SCOTT M.

• 5 / 5

  

  Edit Flag

  I haven't received my order yet.

  Review of 12/15/24, following an experience of 11/14/24 by LUIS FELIPE C.

• 5 / 5

  

  Edit Flag

  The customer service & product selection Kaiser Willys offers is top notch! They are my first stop on my rebuild journey for knowledge & parts. If, for some random reason, they don’t have what you need, they don’t shy about pointing you elsewhere. They are all about customer service & know the importance these vehicles hold to their owners. Love these guys & will continue to support their fantastic business!

  Review of 12/15/24, following an experience of 11/18/24 by JEREMY C.

• 5 / 5

  

  Edit Flag

  The site is very easy to navigate. They have multiple ways to find the part you need. The customer service is excellent. They fixed my issues very quickly and easily.

  Review of 12/15/24, following an experience of 11/14/24 by W. EDGAR S.

• 4 / 5

  

  Edit Flag

  Always satisfied with my purchases!

  Review of 12/15/24, following an experience of 11/14/24 by WILLIAM S.

• 5 / 5

  

  Edit Flag

  I've always had good experiences with KW. Lightning fast shipping.

  Review of 12/15/24, following an experience of 11/15/24 by MARK S.

• 5 / 5

  

  Edit Flag

  Thanks for having everything I needed for my 1967 cj5 build . It is good to know when you need a part Kaiser Willys has or will get what you need . Thanks Jeff

  Review of 12/15/24, following an experience of 12/2/24 by JEFF P.

• 5 / 5

  

  Edit Flag

  Great product great service

  Review of 12/15/24, following an experience of 11/14/24 by CAROL J.

• 5 / 5

  

  Edit Flag

  Everything is A-1, top shelf !!!!

  Review of 12/15/24, following an experience of 11/15/24 by RICKY S.

• 2 / 5

  

  Edit Flag

  Parts arrived quickly, but not all the right ones. The camshaft gear came, but the gear that showed up for the crankshaft was way too large and had very aggressive teeth. I only received 3 intake valves and 3 exhaust valves, that were correct. The copper washers for the oil drain, valve train side cover and the seals for the upper valve cover were not in the kit as well. Didn't want to pay more shipping or duty so I sourced missing parts locally. Not sure if I will purchase from this company again.

  Review of 12/15/24, following an experience of 11/14/24 by JOHN W.

  Answer by kaiserwillys.com

  

  Flag

  We are always happy to help. That may be the difference between a chain and gear driven engine. We need to see which engine you have and go from there to fix you up. If you ever have a problem, please reach out. The gaskets come pre - packaged from the supplier and are under the cardboard bottom. Please email mike@kaiserwillys.com to help out. Hopefully you will reconsider your review. We can fix you up either way. Please let us know. Thanks!

• 5 / 5

  

  Edit Flag

  EVERYTHING I'VE SEEN HAS BEEN TOP NOTCH AND SERVICE HAS BEEN EXCELENT !!!

  Review of 12/15/24, following an experience of 11/14/24 by MAITLAND V.

• 5 / 5

  

  Edit Flag

  Communication is great even if it is sometimes slow because of the Time Zone difference. Good service thank you to Cam Nixon at KaiserWillys

  Review of 12/15/24, following an experience of 11/15/24 by REYNIER V.

• 5 / 5

  

  Edit Flag

  The quality of their parts is great and the customer service is too. Virtually everything not original to my ‘48 CJ2A comes from these guys. The advice they give and their instructional videos are a nice bonus.

  Review of 12/15/24, following an experience of 11/15/24 by JOHN D K.

• 5 / 5

  

  Edit Flag

  ok fine

  Review of 12/15/24, following an experience of 11/14/24 by BOBBY A.

• 5 / 5

  

  Edit Flag

  Good products, prompt shipping, and the sent candy with my part order!

  Review of 12/15/24, following an experience of 11/13/24 by PAUL L.

• 5 / 5

  

  Edit Flag

  Good selection - they have all the parts I needed for my 1969 CJ-5. Glad I found them.

  Review of 12/15/24, following an experience of 11/12/24 by JEFF L.

• 5 / 5

  

  Edit Flag

  Simple look up on all parts.

  Review of 12/15/24, following an experience of 11/9/24 by MICHELLE M.

• 5 / 5

  

  Edit Flag

  Parts look good have not had time to install yet.

  Review of 12/12/24, following an experience of 11/14/24 by TIM M.

• 5 / 5

  

  Edit Flag

  I have always like Kaiser Willys from my earliest dealings. Which go back so far I have forgotten. But still run across old catalogs from the 90's!!! I like all sections including the classified section. Thank you!!!

  Review of 12/12/24, following an experience of 11/14/24 by EDWARD M.

• 5 / 5

  

  Edit Flag

  I have been ordering from Kaiser Willys for years. I have called several times and spoken to staff and they have always been very helpful and knowledgeable. I have also ordered from their emails and their website with ease.

  Review of 12/12/24, following an experience of 11/14/24 by ANTHONY F.

• 5 / 5

  

  Edit Flag

  good selection of parts, great customer service. they answer the phone and are very knowledgeable about the older jeeps and the correct parts. Had several returns as the parts i am replacing are not always what the book says they should be and it has always been smooth and easy - and they have helped me find the parts i need.

  Review of 12/12/24, following an experience of 11/14/24 by JOSEPH G.

• 4 / 5

  

  Edit Flag

  Good customer service- quick to replace low quality parts. Good source for some NOS parts.

  Review of 12/12/24, following an experience of 11/3/24 by PATRICK H.

  Answer by kaiserwillys.com

  

  Flag

  Thanks for the review. We appreciate all feedback that we receive. Please let me know if you ever have any questions. Thanks again.

• 5 / 5

  

  Edit Flag

  You pay for customer service. They are always willing to help me through an issue, quick to correct mistakes in orders and fast shipping with good communication. I have read reviews “they sent wrong/missing item” but that’s half the story, it happens everywhere and is an uncommon issue, I had a wrong part sent once and when I contacted them they got the correct part out the next day so where’s the harm?

  Review of 12/12/24, following an experience of 11/14/24 by SETH H.

• 5 / 5

  

  Edit Flag

  I have a 1955 CJ-3B. Any part I have needed has been available at Kaiser Willys Auto supply. The instructional videos are very helpful plus friendly phone advice and information is always available and helpful. Always the first place I look for parts for my Willys.

  Review of 12/12/24, following an experience of 11/11/24 by KENNETH W.

• 5 / 5

  

  Edit Flag

  could'nt do it with them

  Review of 12/12/24, following an experience of 11/13/24 by DAVID S.

• 2 / 5

  

  Edit Flag

  sent order and it was a total disaster. and total confusion.

  Review of 12/12/24, following an experience of 11/11/24 by BUD R.

  Answer by kaiserwillys.com

  

  Flag

  Hey Bud, I'm really sorry that you ran into an issue, but I show that your last order was placed back in February of 2024. I tried calling to get you fixed up but was not able to get a hold of you. I also sent you an email so please respond when you can. The most important thing here is to get whatever issue that you're running into corrected. We are happy to help in any way we can. Thanks

• 5 / 5

  

  Edit Flag

  KW is a great resource to find Willys parts and information for your restoration. I have been purchasing parts from them for years.

  Review of 12/12/24, following an experience of 11/14/24 by SCOTT I.

• 5 / 5

  

  Edit Flag

  Not only do you have the right parts but you have the right people!

  Review of 12/12/24, following an experience of 11/12/24 by STEVEN N.

• 5 / 5

  

  Edit Flag

  Very good ability to place orders on line. Very prompt to get parts to shipper. But the shipper FedEx was very slow to deliver with several delays in arrival. I wish they used a more prompt shipper.

  Review of 12/12/24, following an experience of 11/13/24 by WINFORD A.

• 5 / 5

  

  Edit Flag

  Great service, fast shipping, quality parts.

  Review of 12/12/24, following an experience of 11/12/24 by ROBERT N.

• 5 / 5

  

  Edit Flag

  Love the free shipping over $99

  Review of 12/12/24, following an experience of 11/12/24 by DUANE P.

• 5 / 5

  

  Edit Flag

  Best in the business

  Review of 12/12/24, following an experience of 11/12/24 by DAN M.

• 5 / 5

  

  Edit Flag

  Great place with knowledgeable staff! An actual person has answered the phone when I called to ask about a part. They took the time to go over what I was looking for to make sure I was getting the part I needed. Something you don’t get a lot of these days. Huge selection of quality parts that have actually fit! Usually a choice of them too. Show quality restore to something that will just keep your Willys up and running, they will be the pace to have it. At least order a parts catalog from them. Lots of great old Willys information you will enjoy reading through!

  Review of 12/12/24, following an experience of 11/13/24 by JOHN F.

• 5 / 5

  

  Edit Flag

  Helped me to find the correct part and delivered it in a short time.

  Review of 12/12/24, following an experience of 11/13/24 by DENNIS W.

• 5 / 5

  

  Edit Flag

  Arrived on time and as advertised

  Review of 12/12/24, following an experience of 11/13/24 by DAN R.

• 5 / 5

  

  Edit Flag

  been using for years no problems

  Review of 12/10/24, following an experience of 11/11/24 by THOMAS G.

• 5 / 5

  

  Edit Flag

  Superb service providing excellent products

  Review of 12/10/24, following an experience of 11/11/24 by EDWARD A.

• 5 / 5

  

  Edit Flag

  fast shipping, good quality

  Review of 12/10/24, following an experience of 11/9/24 by LARRY K.

• 1 / 5

  

  Edit Flag

  Very poor quality for the cost!

  Review of 12/10/24, following an experience of 11/9/24 by DENNIS B.

  Answer by kaiserwillys.com

  

  Flag

  Dennis, If you ever have a problem with an Item, just reach out to us. We can pick it up and refund you fully. This is a US made sun visor kit. Possibly could have missed a stage in production but let us know. Email mike@kaiserwillys.com to help. Please before you leave us a negative review - give us the opportunity to make it right. Hopefully we can help and make it right and you would reconsider your review.

  Answer by Dennis B

  

  Flag

  I sent pictures of my concern days before I did the review and never heard anything back.

  Answer by kaiserwillys.com

  

  Flag

  We reply to all emails same business day. If you do not hear from us it's because we never got your email. Sometimes people try to text us images to our toll free number by mistake. Please email mike@Kaiserwillys.com and we are happy to help out. We are also here toll free too. Just reach out to us. We can see what is going on.

  Show exchanges Hide exchanges
• 5 / 5

  

  Edit Flag

  Navigation of the site is perfect and easy and talking with customer service is great i enjoy every phone call I place to them!

  Review of 12/10/24, following an experience of 11/7/24 by DANIEL M.

• 5 / 5

  

  Edit Flag

  ignition switch i ordered turned out not to fit in the modified dash of my jeepster, easy to get a return number and refund quickly applied.

  Review of 12/10/24, following an experience of 11/9/24 by JOSEPH G.

• 5 / 5

  

  Edit Flag

  Service and inventory are great.

  Review of 12/10/24, following an experience of 11/9/24 by ELLIS J.

• 5 / 5

  

  Edit Flag

  Mike and Jason are awesome! Great selection and customer support!

  Review of 12/10/24, following an experience of 11/10/24 by WILLY B.

• 5 / 5

  

  Edit Flag

  Very easy and responsive. Great customer service!!

  Review of 12/10/24, following an experience of 11/11/24 by JEFFREY Q.

• 5 / 5

  

  Edit Flag

  Prompt service. Reasonable prices.

  Review of 12/10/24, following an experience of 11/11/24 by MIKE L.

• 5 / 5

  

  Edit Flag

  Excellent!

  Review of 12/10/24, following an experience of 11/10/24 by PEDRO P.

• 5 / 5

  

  Edit Flag

  The team at Kaiser Willys is very knowledgeable and helpful during your purchasing process.

  Review of 12/10/24, following an experience of 11/10/24 by BILL C.

• 5 / 5

  

  Edit Flag

  Great service, received my order quicker than expected.

  Review of 12/10/24, following an experience of 11/10/24 by MICHAEL K.

• 5 / 5

  

  Edit Flag

  Thank you for getting my Willys back on the road.

  Review of 12/10/24, following an experience of 11/11/24 by ALLAN Y.

• 5 / 5

  

  Edit Flag

  Many times repeat customer. Customer service is very knowledgeable and patient, shipping is prompt.

  Review of 12/10/24, following an experience of 11/11/24 by STEVEN S.

• 5 / 5

  

  Edit Flag

  very timely and complete

  Review of 12/10/24, following an experience of 11/10/24 by DENNIS BIELSKIS B.

• 5 / 5

  

  Edit Flag

  This place is great. If you have an old Willys and are looking for parts (and come on now, with an old Willys when are you not looking for a part) this is the place that is likely to have it. Well stocked with usually a choice of items. Any repro items are of quality, nothing I have received has been the cheap junk. These folks know Willys and the kind of parts we want to install. Someone has always answered quickly when I called and been extremely helpful with questions and answers about a part I have been looking for. Never had an issue with any part or order from them. Standard shipping orders received in 4 or 5 days. Faster shipping available too! Remember the JC Whitney catalogs? Their catalog reads like that, but strictly Willys parts! Vehicle ID descriptions, fun pictures and articles, a full frame or screws for tie downs, this is the place. Order a catalog, you will not regret it!

  Review of 12/10/24, following an experience of 11/7/24 by JOHN F.

• 5 / 5

  

  Edit Flag

  Easy to Find everything needed and Fast Delivery

  Review of 12/10/24, following an experience of 11/7/24 by ASHLEY B.

• 1 / 5

  

  Edit Flag

  Habe für die 2 Schildchen nicht 30 sondern 180 Dollar bezahlt. Das ist nicht nett und einfach zu überteuert. Sucht doch auch mal nach einem preiswerteren Weg für Euere Globalen Kunden. So ist es keine gute Reklame. Grüße an den Welt besten Jeep-Handel!

  Review of 12/10/24, following an experience of 11/7/24 by ELISE V. *

  *Pseudonymized data at the request of the author

  Answer by kaiserwillys.com

  

  Flag

  We do not have any control over the international shipping rates and let you know what the rate was going to be before the order shipped out as well. We only charge actual. Please hopefully you will reconsider your review. A 5-star review helps us out a lot. Please let me know.

• 5 / 5

  

  Edit Flag

  Excellent service, I am restoring a 1965 CJ5 in Uruguay and I have purchased all my spare parts from Kaiser.

  Review of 12/10/24, following an experience of 11/7/24 by DAVID G.

• 3 / 5

  

  Edit Flag

  Everything went as you would expect. I ended up buying something I didn’t need because in order to get free shipping. The shipping costs were exorbitant, and that will keep me from buying in the future.

  Review of 12/9/24, following an experience of 11/8/24 by JAMES M.

  Answer by kaiserwillys.com

  

  Flag

  James - we offer free shipping on orders over $98. Im not sure how much better we can do. Leaving us a 3 star review is a bit unfair I would say for something that is out of our control.. Any order under $98 we only charge actual and usually end up losing on shipping due to rates. Hopefully you will reconsider this review. A good review goes along way for us here and helps the company. Please let me know. Mike@Kaiserwillys.com

  Answer by James M

  

  Flag

  Perhaps I misunderstood, I thought 3stars was listed as average? Which in this case seems completely reasonable. There are companies who manage to find a way to ship a $50 dollar item for less than half the cost of the item. I feel certain you could as well.

  Answer by kaiserwillys.com

  

  Flag

  I'm sure referring to huge companies or places that have huge profit margins on their cheap parts and are able to do it. Both items you bought are US made and have a slim markup.... A good review goes a long way to help us and our families, and this kind of a review is frustrating to say the least. I think it is just uncalled for. We have free shipping on orders over $98 and always go to bat for our customers. Hopefully youll reconsider.

  Answer by James M

  

  Flag

  I understand that you feel the need to defend your position. Consider this, you are an average company to a customer who (like me) is buying one small item. The feedback you requested is intended to illicit a response from you. You’re not happy with my feedback and are asking me to deny my experience because you are” American and always go to bat for your customers”. Ok fine, everything was great. I enjoyed buying stuff I didn’t need. Thank you, I was a super experience!

  Answer by kaiserwillys.com

  

  Flag

  You didn't have to buy it. If you buy something from a company that has free shipping on orders at $50 - then I can only imagine what their mark up is on their items...Either way - I'm stuck with a bad review that was uncalled for.

  Answer by James M

  

  Flag

  Instead of complaining about getting an”average” review, one might consider doing something above average? If $98 is your break even on shipping and you really can’t negotiate a decent price then spread the losses over the whole product line. People often stick a toe into the water. I want you to succeed.

  Answer by kaiserwillys.com

  

  Flag

  A 3 star review doesn't help us succeed...I give up. We do the best we can.

  Show exchanges Hide exchanges
• 5 / 5

  

  Edit Flag

  Fast Delivery / Awesome selection / Awesome people / My go-to for all my 1948 CJ2A needs

  Review of 12/9/24, following an experience of 11/9/24 by JOE J.

Reviews displayed in chronological order