Customer reviews for kaiserwillys.com

Customer reviews

• 5 / 5

  

  Edit Flag

  As with all my orders from Kaiser Willys, the parts were correct, packed well and arrived quickly so I could get my Jeep fixed up and back on the road

  Review of 12/9/24, following an experience of 11/9/24 by LANE F.

• 4 / 5

  

  Edit Flag

  the rear drum removal tool i purchased: the handle did not slip over the shaft, i had to hammer it on.

  Review of 12/9/24, following an experience of 11/8/24 by CHARLES J.

• 5 / 5

  

  Edit Flag

  Other than waiting for a back-ordered part, cancelling part of the delayed order was very easy and refunded promptly. Hoping to get the part soon!

  Review of 12/8/24, following an experience of 11/9/24 by CAMDEN S.

• 5 / 5

  

  Edit Flag

  THEY HAVE GOOD PARTS AT FAIR PRICES

  Review of 12/8/24, following an experience of 11/7/24 by MARK G.

• 5 / 5

  

  Edit Flag

  Simple to navigate, and variety of products to choose from.

  Review of 12/8/24, following an experience of 11/8/24 by KEARA P. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

  Edit Flag

  Order was shipped wrong, shipped a little bit at a time and part of it has not arrived yet.

  Review of 12/8/24, following an experience of 11/7/24 by ESTEL J. *

  *Pseudonymized data at the request of the author

  Answer by kaiserwillys.com

  

  Flag

  A good portion of your order had to be custom made for you. I see we had to reship some for you and took care of it promptly. If there is ever an issue - please reach out to us. We are always happy to help. Hopefully you'll reconsider your review. I see you have placed dozens of orders with us. Please let me know. We always will make it right.

• 5 / 5

  

  Edit Flag

  Packaged in the original AMC box . Made to original specifications so you know it will fit as intended . The quality of the steel is unquestionable . The mirror arm bracket is in brand new condition . It was just one of those “ I just had to have it “ things that you can’t just let go . Thanking Kaiser Willy’s for having such original items . It seems that your company is the last frontier for OEM Jeep parts . Long live Kaiser Willy’s .

  Review of 12/8/24, following an experience of 11/7/24 by GREGORY M.

• 5 / 5

  

  Edit Flag

  Kaiser Willys is the best source for supplies and information that I have experienced in the 20 years I have owned my CJ-3A.

  Review of 12/8/24, following an experience of 11/8/24 by CALVIN H.

• 5 / 5

  

  Edit Flag

  A couple hiccups but they got em sorted Great cs

  Review of 12/3/24, following an experience of 10/27/24 by BENJAMIN R.

• 5 / 5

  

  Edit Flag

  Great products, lots of choices, fast shipping and packaged right. Thank you.

  Review of 12/3/24, following an experience of 11/22/24 by KAGEL S.

• 5 / 5

  

  Edit Flag

  Great service and always answer questions promptly!!

  Review of 12/3/24, following an experience of 11/4/24 by DAVE V.

• 5 / 5

  

  Edit Flag

  Never had a bad experience with KW I have been using them for about 10 years now Great place to get parts

  Review of 12/3/24, following an experience of 11/6/24 by STEVE H.

• 5 / 5

  

  Edit Flag

  Great service and have everything you need to get your Jeep going.

  Review of 12/3/24, following an experience of 11/3/24 by MACK T.

• 5 / 5

  

  Edit Flag

  So far all items are in stock and shipped promptly

  Review of 12/3/24, following an experience of 11/4/24 by JOHN P.

• 5 / 5

  

  Edit Flag

  Great web site,easy to use and parts arrive d on the date they said

  Review of 12/3/24, following an experience of 11/6/24 by JIM W.

• 5 / 5

  

  Edit Flag

  Website is easy to get thru, good information on products, great service. If you have an old jeep this is THE place to get all your needs

  Review of 12/3/24, following an experience of 11/5/24 by MARK L.

• 5 / 5

  

  Edit Flag

  Had trouble finding the right starter for my 1948 CJ-2A. MIKE walk me through the process of counting ring grear teeth, and old starter identification. And, BOOM, we had starter. Thanks, MIKE

  Review of 12/3/24, following an experience of 11/4/24 by ERNEST N.

• 5 / 5

  

  Edit Flag

  Excelente atención y servicio. Gracias

  Review of 12/3/24, following an experience of 11/7/24 by JUAN F.

• 5 / 5

  

  Edit Flag

  Excellent to do business with

  Review of 12/3/24, following an experience of 11/4/24 by WILLIAM J.

• 5 / 5

  

  Edit Flag

  Helpful and knowledgeable people. Fair pricing and fast shipping

  Review of 12/3/24, following an experience of 11/5/24 by JEREMY R.

• 5 / 5

  

  Edit Flag

  Right parts at a great price, advise was spot on....

  Review of 12/3/24, following an experience of 11/6/24 by CHRIS K.

• 5 / 5

  

  Edit Flag

  Alternator kit 12V went in with only slight modifications, used 1/2"x 3/4" with 5/16 hole spacers in original generator mount holes, moved upper arm bracket from inside mounting location to the outside mount and used a 3/4" spacer between arm and alternator. What helped the most was laying both the alternator and the generator on their pulleys to line up the alternator bracket at the same time kept pulleys aligned. Also used a carriage bolt under long screw for nut clearance. Always had good service from Kaiserwillys and question answered.

  Review of 12/3/24, following an experience of 11/4/24 by JOHN K.

• 5 / 5

  

  Edit Flag

  Always easy to find whatever I need

  Review of 12/3/24, following an experience of 11/4/24 by PETER H.

• 5 / 5

  

  Edit Flag

  Large selection fast delivery

  Review of 12/3/24, following an experience of 11/5/24 by JASON J.

• 5 / 5

  

  Edit Flag

  Everything fit well as it should.

  Review of 12/3/24, following an experience of 11/7/24 by DRAKE D.

• 5 / 5

  

  Edit Flag

  Easy shopping, very prompt shipping, and the best price I found

  Review of 12/3/24, following an experience of 11/4/24 by NATHAN P.

• 5 / 5

  

  Edit Flag

  Always quick shipments and quality products. Been buying from kw for years.

  Review of 12/3/24, following an experience of 11/6/24 by PATRICK B.

• 5 / 5

  

  Edit Flag

  Great products, and quick shipping

  Review of 12/3/24, following an experience of 11/7/24 by BRANDON D.

• 4 / 5

  

  Edit Flag

  The package with the exception of the points was perfect. Points adjustment was difficult with the hole provided but maybe a new screw would help.

  Review of 12/3/24, following an experience of 11/4/24 by MIKE L.

  Answer by kaiserwillys.com

  

  Flag

  Thanks for the review. We appreciate all feedback, good or bad as it helps us get better as a company. I'm sorry that you had issues with adjusting the points. If you ever have any questions, please don't hesitate to give us a call toll free so we can make sure you're all set. Thanks again.

  Answer by Mike L

  

  Flag

  Maybe include a adjustment screw in the package

  Show exchanges Hide exchanges
• 5 / 5

  

  Edit Flag

  A team who goes above and beyond for their customers. Parts and services I can depend on.

  Review of 12/3/24, following an experience of 11/2/24 by DOUG W.

• 5 / 5

  

  Edit Flag

  Very helpful and super quick

  Review of 12/3/24, following an experience of 10/30/24 by WILLIAM B.

• 5 / 5

  

  Edit Flag

  Quick shipping. Willing to provide advise. Easy returns.

  Review of 12/3/24, following an experience of 11/2/24 by WAYNE H.

• 5 / 5

  

  Edit Flag

  I've dealt with Kaiser Willys for years for hard to find jeep parts and have always been satisfied. And, when I've had to return a few items and it has been no problem. Great company with great customer service.

  Review of 12/3/24, following an experience of 11/1/24 by JOEL A.

• 5 / 5

  

  Edit Flag

  Very nice tool well made

  Review of 12/3/24, following an experience of 11/1/24 by DOUGLAS E.

• 2 / 5

  

  Edit Flag

  My item is on Back order and has never come.

  Review of 12/3/24, following an experience of 10/20/24 by HOWARD H.

  Answer by kaiserwillys.com

  

  Flag

  Hey. Thanks for the feedback. I am really sorry that the item you ordered is still on back order. I see that we did notify you the day you placed the order that there would be a delay but understand that it's still frustrating that the part has not come in yet. I'm glad that we were able to speak over the phone to go over the new time frame that the manufacturer has given us. If you have any other questions, please don't hesitate to reach out to me. mike@kaiserwillys.com. Thanks again.

• 5 / 5

  

  Edit Flag

  Super easy to work with!

  Review of 12/3/24, following an experience of 10/31/24 by MIKE E.

• 5 / 5

  

  Edit Flag

  Kaiser Willys has all of the parts we needed for the restoration of our CJ3A Jeep. They are helpful, provide excellent support, and ship orders quickly.

  Review of 12/3/24, following an experience of 11/3/24 by DAVID W.

• 5 / 5

  

  Edit Flag

  Bought the repro rims and 7.5x16 NDT tires for my '74 CJ5. All very reasonably repriced and products are top notch quality. Also note that the rims clear my front disc brake calipers, not by much but they clear so I don't have to use spacers. Looks so much better than my previous Summit Racing wheels and KM3s and now I no longer need the horrible looking rubber fender flares. Thx!

  Review of 12/3/24, following an experience of 11/3/24 by PETE V.

• 5 / 5

  

  Edit Flag

  Great experiance, fast response, produ t arrived timely and well packed (no damages). I will use this vender again!

  Review of 12/2/24, following an experience of 11/3/24 by SCOTT H.

• 5 / 5

  

  Edit Flag

  ....

  Review of 12/2/24, following an experience of 11/1/24 by ADOLPHUS M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  great selection of parts at a great price. easy part ordering with detailed pictures with fast shipping!

  Review of 12/2/24, following an experience of 11/2/24 by DANIEL B.

• 5 / 5

  

  Edit Flag

  Always very helpful when I have questions and my orders are shipped quickly and correct

  Review of 12/2/24, following an experience of 11/2/24 by DAN C.

• 5 / 5

  

  Edit Flag

  FAST FRIENDLY SERVICE, EASY RETURNS, THEY HAVE EVERYTHING!!!!

  Review of 12/2/24, following an experience of 11/1/24 by MARVIN E.

• 5 / 5

  

  Edit Flag

  Fast and secure shipping, great parts. Had a damaged part one time due to shipping and they handled it right away no questions, just took care of it. Nice to deal with quality people and easy to get in touch with if there ever is a problem.

  Review of 11/29/24, following an experience of 10/31/24 by JEFFERY S.

• 5 / 5

  

  Edit Flag

  Easy site navigation and quick shipping of items I needed. I will return to their site with any futeru needs.

  Review of 11/29/24, following an experience of 11/1/24 by ELWOOD M.

• 5 / 5

  

  Edit Flag

  Always great service and prompt delivery.

  Review of 11/29/24, following an experience of 10/31/24 by MARC R.

• 5 / 5

  

  Edit Flag

  Great selection of product and fast delivery. Excellent choice.

  Review of 11/29/24, following an experience of 11/1/24 by CHARLES V.

• 5 / 5

  

  Edit Flag

  Always very good service and high quality parts...Website is very user friendly.....Recently I received a new water pump.....the gasket had been slightly damaged in shipping....They quickly sent me a replacement....no problem.....

  Review of 11/29/24, following an experience of 11/1/24 by GARY H.

• 5 / 5

  

  Edit Flag

  I purchased the 16 " steel wheels. The wheels arrived in just a few days after I had order them. They were doubled boxed and arrived undamaged. I was very pleased with Kaiser Willys. The shipping crew is very efficient. The prices are very reasonable, the free shipping a plus.

  Review of 11/29/24, following an experience of 10/31/24 by FLOYD F.

• 5 / 5

  

  Edit Flag

  I am new to rebuilding a 48 Willeys jeep. This was my first order and received it promptly. Love the paper catalog.

  Review of 11/29/24, following an experience of 11/1/24 by ANTHONY C.

• 5 / 5

  

  Edit Flag

  A lot of what they have is not available anywhere else, I think. The site is easy to use and prices always fair as far as I can tell. They respond to questions and seem to know the subject.

  Review of 11/29/24, following an experience of 11/1/24 by RON C.

• 5 / 5

  

  Edit Flag

  Good selection fast delivery

  Review of 11/29/24, following an experience of 10/31/24 by JASON J.

• 5 / 5

  

  Edit Flag

  Ordering was easy your site is great customer service is the best, love your products

  Review of 11/29/24, following an experience of 11/1/24 by DONALD R.

• 5 / 5

  

  Edit Flag

  Great customer communications, fast delivery

  Review of 11/29/24, following an experience of 10/31/24 by DOUGLAS S.

• 5 / 5

  

  Edit Flag

  Very good products and very fast shipping

  Review of 11/29/24, following an experience of 10/31/24 by ROBERT B.

• 5 / 5

  

  Edit Flag

  Great products, huge selection and fast shipping. I have received my orders in 4 or 5 days. No issues with receiving anything I ordered. My go-to place for anything on my stock CJ2A!

  Review of 11/29/24, following an experience of 10/31/24 by JOHN F.

• 5 / 5

  

  Edit Flag

  They were very diligent in their decisions.

  Review of 11/29/24, following an experience of 10/31/24 by ANA VICTORIA G.

• 2 / 5

  

  Edit Flag

  I have ordered two items from kaiserwillys.com, and been frustrated both times. The day after ordering each item, I was contacted by customer service to say that the item was out of stock. Why isn't that somehow listed on the website? Also, why do you charge someone's credit card immediately when the item is out of stock? I paid for an item two months ago and haven't received it, nor have I received any sort of update as to when that item might ship.

  Review of 11/29/24, following an experience of 10/29/24 by ROBERT H.

  Answer by kaiserwillys.com

  

  Flag

  I want to thank you for the feedback. We try very hard to match our inventory levels with our website, but it is a challenge with over 7,000 parts. However, we do need to do a better job. I appreciate you mentioning that you were contacted right away about the back ordered parts which gives you the option of cancelling and getting a full refund back or leaving the order open which reserves it for you when the items do come back in stock. Please let me know if you ever have any questions. Thanks again.

• 5 / 5

  

  Edit Flag

  Excellent service and very responsive. Mike at KW is super helpful

  Review of 11/29/24, following an experience of 10/30/24 by KENNETH M.

• 5 / 5

  

  Edit Flag

  Great product, fast shipping, thank you.

  Review of 11/29/24, following an experience of 10/31/24 by KAGEL S.

• 5 / 5

  

  Edit Flag

  Really good stock of parts at a good price. And great shipping!

  Review of 11/29/24, following an experience of 10/31/24 by SYLVESTER G.

• 5 / 5

  

  Edit Flag

  Great customer service.

  Review of 11/29/24, following an experience of 10/30/24 by BRENTLEY L.

• 5 / 5

  

  Edit Flag

  I have ordered many parts from Kaiser Willys, and I have never had an issue with fitment, functionality, or quality. They have also been great in answering any questions I have had on technical issues. You may be able to find cheaper parts, but the ones they sell keep on working.

  Review of 11/29/24, following an experience of 10/30/24 by BRIAN W.

• 5 / 5

  

  Edit Flag

  Great company

  Review of 11/28/24, following an experience of 10/28/24 by TERRY D.

• 5 / 5

  

  Edit Flag

  As always you are helpfull with all of my questions about items.

  Review of 11/28/24, following an experience of 10/28/24 by MICHAEL H.

• 5 / 5

  

  Edit Flag

  Fine quality product exactly as original. Quick shipping. Highly recommend.

  Review of 11/28/24, following an experience of 10/28/24 by DICK S.

• 5 / 5

  

  Edit Flag

  The gang at Kaiser Willys are knowledgeable and responsive. I have never been disappointed.

  Review of 11/28/24, following an experience of 10/29/24 by TIMOTHY M.

• 5 / 5

  

  Edit Flag

  Fast, very fast , responsive and helpful

  Review of 11/28/24, following an experience of 10/28/24 by MATTHEW S.

• 5 / 5

  

  Edit Flag

  Very fast shipping, great selections. One stop shop for Willy's and jeep parts. Good customer service if you need to do returns as well.

  Review of 11/28/24, following an experience of 10/29/24 by JOSHUA H.

• 5 / 5

  

  Edit Flag

  There are no issues with the site, they are only a call away, if your a novice as myself.

  Review of 11/28/24, following an experience of 10/29/24 by GARY B.

• 4 / 5

  

  Edit Flag

  The product was fine, but 170 dollars in postage (overseas) for a 50 dollar product came as a shock. I should have asked in advance, but I didn't expect it to be so much. My bad, but a general estimate on the web site would have been good.

  Review of 11/28/24, following an experience of 10/28/24 by ARE P.

  Answer by kaiserwillys.com

  

  Flag

  Sorry we dont have any control on international shipping rates and only charge actual. We us UPS international is teh best way to get the parts to you safely.

  Answer by Are P

  

  Flag

  I understand, and I should have asked before ordering, as you also recommended on your website. The product is just as advertized, and I'm very happy with it.

  Show exchanges Hide exchanges
• 2 / 5

  

  Edit Flag

  Placing orders is easy and website is great for locating parts, however, even "stock" items seem to take 2-3 days to ship and I have had an order placed for over a week now and haven't received any parts and have no idea if they are going to partial ship what they do have in stock or what is happening.

  Review of 11/28/24, following an experience of 10/28/24 by MICHAEL W.

  Answer by kaiserwillys.com

  

  Flag

  We email on all backorders same day. Sorry, the ticket is holding for a washer and nut. They should be here shortly. I'll have the guys check and email you today too. If you ever have a question on an order, please - reach out to us. We are always here to help and answer any questions. Please give us the opportunity to help before leaving us a 2 star review. I see you have placed dozens of orders with us over the years. If we can ever help just let me know. We'll be reaching out on this ticket.

• 5 / 5

  

  Edit Flag

  Pleased

  Review of 11/28/24, following an experience of 10/29/24 by SCOTT E.

• 2 / 5

  

  Edit Flag

  Well pleased everything except the way my NOS super rare fuel gauge was package-or lack there of. Not cool I hope it works

  Review of 11/28/24, following an experience of 10/27/24 by WADE S.

  Answer by kaiserwillys.com

  

  Flag

  We work hard for our reviews. Please before you leave us a 2-star review - just reach out to us. We can make it right. If you have any issues with a package or any damage just let us know. Hopefully you'll reconsider your review. A good review really helps us out. Let me know. Thanks!

• 5 / 5

  

  Edit Flag

  Place an order on Sunday night and receive the parts on Wednesday and that is standard Kaiser Willys shipping. It doesn't get any better than that!

  Review of 11/22/24, following an experience of 10/27/24 by STEPHEN S.

• 5 / 5

  

  Edit Flag

  Excellent to work with and easy website to negotiate

  Review of 11/22/24, following an experience of 10/25/24 by NORMAN D.

• 5 / 5

  

  Edit Flag

  Perfect for my very old utility trailer, one of the many CJ5 era trailers . Centered up the tires in the wheel well. 5 on 5.5” 15”

  Review of 11/22/24, following an experience of 10/27/24 by KIRBY H.

• 5 / 5

  

  Edit Flag

  Es bueno

  Review of 11/22/24, following an experience of 11/11/24 by ARTURO A.

• 5 / 5

  

  Edit Flag

  They had the parts I needed. Quickly rectified a defective part I had received.

  Review of 11/22/24, following an experience of 10/26/24 by ROBERT N.

• 5 / 5

  

  Edit Flag

  Prompt service and quality products, just expensive.

  Review of 11/22/24, following an experience of 10/25/24 by JON M.

• 5 / 5

  

  Edit Flag

  Great service

  Review of 11/22/24, following an experience of 10/26/24 by GERRY D.

• 5 / 5

  

  Edit Flag

  These guys are the best! Quick response to questions and on top of their game! Thanks Kaiser Willys!

  Review of 11/22/24, following an experience of 10/27/24 by JASON W.

• 5 / 5

  

  Edit Flag

  Best place I’ve found for CJ-2A parts. Excellent service, quality parts.

  Review of 11/22/24, following an experience of 10/25/24 by MATTHEW S.

• 5 / 5

  

  Edit Flag

  They are very good in responding to me and that is important

  Review of 11/22/24, following an experience of 10/27/24 by BRENT M.

• 5 / 5

  

  Edit Flag

  Kaiser Willys are great friendly people. Customer service is outstanding

  Review of 11/22/24, following an experience of 10/26/24 by JASON W.

• 5 / 5

  

  Edit Flag

  I have ordered a slew of parts since buying my 1951 CJ3A from Kaiserwillys and it has been a good experience. I recently ordered a starter motor and there was a type-O in the catalog that led me to believe it would fit my Jeep. It did not fit. I called and they had me send it back and made a full refund without any stipulations. Quick and Easy! I will continue to buy my Willys parts from them!

  Review of 11/22/24, following an experience of 10/26/24 by GEORGE M.

• 4 / 5

  

  Edit Flag

  I am Still specting some items I have not recieved. 2 shakel kit

  Review of 11/22/24, following an experience of 10/22/24 by JUAN F.

  Answer by kaiserwillys.com

  

  Flag

  The shackles will be available to ship by the end of November. Once they come in, your order will ship right out just like we emailed you when you placed the initial order. If you ever have questions on back ordered parts or anything in general, please don't hesitate to call us toll free at 888.648.4923 or email me at mike@kaiserwillys. Thanks

• 5 / 5

  

  Edit Flag

  Quality products and very helpful staff. I have 3 old Jeeps and KW has provided me what I need for years.

  Review of 11/22/24, following an experience of 10/24/24 by ANTHONY F.

• 5 / 5

  

  Edit Flag

  Easy process and excellent follow up kn the status of my parts.

  Review of 11/22/24, following an experience of 10/24/24 by MATTHEW M.

• 5 / 5

  

  Edit Flag

  These folks are GREAT. My 1966 CJ5 Jeep has some odd year parts and they always resolve my issue quickly when I crew up and order something that does not fit. Good quality parts as well!

  Review of 11/22/24, following an experience of 10/17/24 by RUSTY F.

• 5 / 5

  

  Edit Flag

  great service, and communication, quick shipping

  Review of 11/22/24, following an experience of 10/23/24 by MICHAEL R.

• 5 / 5

  

  Edit Flag

  I have ordered from kaiserwillys several times and always had good results.

  Review of 11/22/24, following an experience of 10/22/24 by WILLIAM B.

• 5 / 5

  

  Edit Flag

  K-W’s catalog and website are the benchmark in the Jeep restoration business.

  Review of 11/22/24, following an experience of 10/23/24 by ALBERT B.

• 5 / 5

  

  Edit Flag

  Easy to navigate the website to find the part I needed. Fast shipping. Will order from them again.

  Review of 11/22/24, following an experience of 10/24/24 by JOHN T.

• 5 / 5

  

  Edit Flag

  If you need parts for ANY Jeep, especially old Jeeps like my 1951 Willys! they are the best place to source parts and accessories. Most things ship within days. Great customer service, as well.

  Review of 11/22/24, following an experience of 10/22/24 by WILLIAM P.

• 5 / 5

  

  Edit Flag

  They always have all the parts I need, and I have ordered a lot from them. Almost nowhere has 55-75 CJ5 Parts

  Review of 11/22/24, following an experience of 10/25/24 by ARIS W.

• 5 / 5

  

  Edit Flag

  Excellent

  Review of 11/22/24, following an experience of 10/25/24 by WILLIAM J.

• 5 / 5

  

  Edit Flag

  I’ve utilized Kaiser Willys for several months during my Jeep restoration. They have the correct parts at good prices. Fast shipping, I will continue to order my parts from Kaiser Willys.

  Review of 11/22/24, following an experience of 10/21/24 by MARK H.

• 5 / 5

  

  Edit Flag

  Great! Just what i needed!

  Review of 11/22/24, following an experience of 10/22/24 by PATRICK H.

• 5 / 5

  

  Edit Flag

  Answered my questions. Had what I needed. Sent it quickly.

  Review of 11/22/24, following an experience of 10/24/24 by MICHAEL K.

Reviews displayed in chronological order