Customer reviews for kaiserwillys.com

Customer reviews

• 2 / 5

  

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  It took about a week to get my order ready and shipped. and I would like an invoice sent with the order. Otherwise I got what I expected .

  Review of 11/7/24, following an experience of 10/7/24 by LARRY W.

  Answer by kaiserwillys.com

  

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  Looks like it took a few days to ship your order out complete. Sorry, we were till behind from the hurricane that effected our area with loss of power and downed trees. Hopefully you will reconsider your review. We work hard for our reviews and always want to keep customers happy. Please let me know. We put a copy on the outside of the box. If it got ripped off in shipping, please let me now and we can send.A good review goes along way in helping us.

  Answer by larry w

  

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  Iam sorry I didn't think about the hurricane.So I change to a 4 star rating.

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• 5 / 5

  

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  I have been ordering parts from Kaiser Willys for some time now. I am very pleased with the friendly and professional service. Mike and the staff will help you with any questions you may have or locating hard to find parts. I will be ordering more stuff to finish the restoration of my 1962 truck. The free parts catalog is full of good stuff and I recommend doing business with them.

  Review of 11/7/24, following an experience of 10/6/24 by FERNANDO S.

• 5 / 5

  

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  Kind, quick to respond, and personable. I will definitely keep buying from Mike.

  Review of 11/7/24, following an experience of 10/7/24 by MIKE E.

• 5 / 5

  

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  Awesome service!!

  Review of 11/6/24, following an experience of 10/6/24 by GLEN B.

• 3 / 5

  

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  Most of the the parts show up quickly . However a lot of parts are back ordered and there is a lack of communication on when those parts will arrive..

  Review of 11/6/24, following an experience of 10/6/24 by RYAN A.

  Answer by kaiserwillys.com

  

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  Ryan, this order was shipped complete. There are no backorders. Anything that would have been on backorder we email same day about it. We are always happy to help. If you are missing something just let me know. Of the 5 orders you have placed with us with several dozen items I only see one order that had a single item on it on backorder. We work really hard for our reviews. I would like to get this review up and see how we can assist. Please always reach out to us. You can ask for me specifically. Im happy to help out.

  Answer by Ryan A

  

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  I just canceled the back ordered item as it’s been a month and a half and no update and ordered it through the jeepster man and it already shipped. Thanks

  Show exchanges Hide exchanges
• 5 / 5

  

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  Got immediate answers, prompt refund

  Review of 11/6/24, following an experience of 10/7/24 by CHET L.

• 5 / 5

  

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  KW does a great job of putting my many $$$$ Orders together LOL and getting them shipped out to mw ASAP. Great website and Mike and the team are a pleasure to deal with.

  Review of 11/6/24, following an experience of 10/6/24 by MARK K.

• 5 / 5

  

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  excellent service and warranty work

  Review of 11/6/24, following an experience of 10/6/24 by LAWRENCE H.

• 5 / 5

  

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  Kaiser Willys is our go to site for parts and gifts related to our 1946, 1947, and 1952 Willys. Their order fulfillment time is very quick and accurate. We have even called them for mechanical assistance when installing a part and Mike was very friendly and informative. I can always find a gift for my husband, anything from a model specific key or even a gift certificate.

  Review of 11/6/24, following an experience of 10/8/24 by OLIVIA H.

• 5 / 5

  

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  Excellent service and help

  Review of 11/6/24, following an experience of 10/4/24 by JEFFREY Q.

• 5 / 5

  

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  Follow up on delivery questions was prompt and accurate

  Review of 11/6/24, following an experience of 10/6/24 by DAVID P.

• 4 / 5

  

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  My only problem ever is shipping one way or another.

  Review of 11/5/24, following an experience of 10/5/24 by DON H.

• 5 / 5

  

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  Great products awesome people to work with

  Review of 11/5/24, following an experience of 10/3/24 by GARRETT M.

• 5 / 5

  

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  Great website and easy to navigate! Communication and responses is fast, helpful, and poignant!

  Review of 11/5/24, following an experience of 9/27/24 by JIM R.

• 5 / 5

  

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  Fast shipping,well-packaged,good prices, knowledgeable staff!

  Review of 11/4/24, following an experience of 10/4/24 by MICHAEL L.

• 5 / 5

  

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  Great job explaining parts and figment issues. Also quick shipping

  Review of 11/4/24, following an experience of 10/5/24 by JEFF L.

• 5 / 5

  

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  I've been doing business with KW for many years. They have always been very good to work with. I'm sure I will continue to do business with them.

  Review of 11/4/24, following an experience of 10/5/24 by SCOTT I.

• 5 / 5

  

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  As Always, top notch service from yor sales team

  Review of 11/4/24, following an experience of 10/3/24 by MICHAEL H.

• 4 / 5

  

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  KW has nearly everything needed for classic Willy's repairs. Good website and very helpful people. My only issue is that they are high priced, some items double what can be found elsewhere.

  Review of 11/4/24, following an experience of 10/4/24 by JOHN C.

  Answer by kaiserwillys.com

  

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  Hey John, thanks for the feedback and the kind words. We try to stay competitive with our pricing by offering discounts, promotions and free shipping as well as price matching. If you ever have a question, like you stated, our very helpful staff would be happy to get you fixed up. Thanks again.

• 5 / 5

  

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  Merchandize as described, well packed, prompt delivery, good communication. Thank you.

  Review of 11/4/24, following an experience of 10/4/24 by JOE N.

• 5 / 5

  

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  Excellent service

  Review of 11/4/24, following an experience of 10/4/24 by MANJINDER G.

• 5 / 5

  

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  The staff at Kaiser-Willys is very knowledgeable and customer focus! Really easy to work with them

  Review of 11/4/24, following an experience of 10/5/24 by MARK L.

• 5 / 5

  

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  EASY TO FIND PART I NEEDED GOT PARTS IN TIMELY MANNER

  Review of 11/4/24, following an experience of 10/3/24 by RICK H.

• 5 / 5

  

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  Kaiser seems to always have the exact parts needed and deliver quickly.

  Review of 11/2/24, following an experience of 10/4/24 by STANLEY B.

• 5 / 5

  

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  great service

  Review of 11/2/24, following an experience of 9/22/24 by CHAD H.

• 5 / 5

  

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  They are very knowledgeable in all things Willys

  Review of 11/2/24, following an experience of 10/4/24 by ROBERT M.

• 5 / 5

  

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  They were good to work with and issued me a refund on a canceled order quickly....

  Review of 11/2/24, following an experience of 10/4/24 by HARVEY N. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  I'm still waiting for the cross member I paid for.

  Review of 11/2/24, following an experience of 10/2/24 by CHUCK S.

  Answer by kaiserwillys.com

  

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  Hey Chuck, I'm really sorry for the delay getting the crossmember out to you. Your order was placed right at the time hurricane Helene came through the south which is where the manufacturer based. They are catching up on orders currently. I will follow up with them on Monday and then reach out to you. Unfortunately, things happen which are out of our control. If you ever have a question, please give us a call toll as we are always happy to help. Thanks

  Answer by Chuck S

  

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  Thank you for responding. I will keep in contact. Hopefully it will turn up.

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• 5 / 5

  

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  fast service and the zipped bag is perfect for storage

  Review of 11/2/24, following an experience of 9/30/24 by MICHAEL K.

• 5 / 5

  

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  Excellent resource to all Jeep and Willy vehicles, ?Fast service adn shipping, knowledgable and attentive staff.

  Review of 11/2/24, following an experience of 10/1/24 by MICHAEL H.

• 5 / 5

  

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  Being able to verify with customer service on part fitting my Jeep.

  Review of 11/2/24, following an experience of 10/3/24 by DAVE S.

• 5 / 5

  

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  I have been buying parts for equipment for over 45 years. This online supplier is by far the best. I have had the privilege to engage with. Products are accurate, service is great, and prices are reasonable considering todays market. Try them you will be satisfied!

  Review of 11/2/24, following an experience of 10/5/24 by ROBERT S.

• 5 / 5

  

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  Great place to buy parts a specialized tools for classic Jeeps! They had everything I have needed in my “cascade failure “ in my all original 1957 CJ3B. As I would repair one thing another would break. They sent the additional parts very quickly.

  Review of 11/2/24, following an experience of 10/5/24 by W. EDGAR S.

• 5 / 5

  

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  GREAT

  Review of 11/1/24, following an experience of 10/18/24 by MICHAEL L.

• 5 / 5

  

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  Quick sevrice

  Review of 11/1/24, following an experience of 10/2/24 by PATRICK L.

• 5 / 5

  

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  Ordered a summer top for a 1943 Willy's MB. Nice top, perfect fit. Was told it would take about a month to get because it was custom made, showed up in about 11/2 weeks. Thanks

  Review of 11/1/24, following an experience of 10/2/24 by RON M.

• 5 / 5

  

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  Great help tracking my order

  Review of 11/1/24, following an experience of 10/2/24 by DAVID P.

• 5 / 5

  

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  Kw is always great. If you've always wanted to restore an old jeep. Contact them first, get a catalog. Build a time schedule, a budget, set goals. Then email KW and get some direction. Yes they are a business but they want to be your partner. I did mine, you can do yours.

  Review of 11/1/24, following an experience of 10/1/24 by CHRIS B.

• 5 / 5

  

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  Received exactly what was ordered and in a timely manner. The free catalog was a terrific bonus. Absolutely no problem using KaiserWillys in the future.

  Review of 11/1/24, following an experience of 9/28/24 by DANIEL C.

• 4 / 5

  

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  This very easily could have been an Excellent rating. I purchased a clutch kit and one item in it was/is on back order. I was told at the time of order it would be two weeks. It is now 5 1/2 weeks since the order was placed. The communication was very good and I had to cancel the backordered part today. The cancellation went very smooth and the refund was credited in just a few seconds. Like I said, I would have loved to give an excellent rating but for the fact of the estimated 2 week backorder that turned out to be much longer. Not faulting Kaiser Willys but the question was about my order satisfaction and excellent it wasn't. I love Kaiser Willys and will continue to use them.

  Review of 11/1/24, following an experience of 9/30/24 by ALAN O.

• 5 / 5

  

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  Very helpful and prompt

  Review of 11/1/24, following an experience of 9/28/24 by DEXTER J.

• 5 / 5

  

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  I was having a problem finding the correct replacement front brake shoes for my 51 willys.I found them easily at Kaiserwillys.com and ordered them.They were shipped quickly and were the correct replacement part.This is the place to go to get your parts.

  Review of 11/1/24, following an experience of 10/1/24 by DANIAL G.

• 5 / 5

  

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  great service great shipping

  Review of 11/1/24, following an experience of 10/1/24 by MIKE M.

• 5 / 5

  

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  These guys are awesome to work with.

  Review of 11/1/24, following an experience of 9/19/24 by JOE M.

• 5 / 5

  

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  I have dealt with Kaiser Willys for a number of years now . I have always been very happy with them . If something goes wrong , they fix it as fast as possible and as painless as can be . And I will continue doing business with them . AAAAA+++++ .Walt T.

  Review of 11/1/24, following an experience of 9/30/24 by WALTER T.

• 4 / 5

  

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  very knowledgeable, fast shipping, great people.. however, if it is an item not stocked you will be charged at the time the order is processed and you will not receive any info about it until you receive it, from a different vender. If only part of the order was outsourced, your box will be incomplete with out any guidance as to why.

  Review of 11/1/24, following an experience of 9/30/24 by BRUCE W.

• 5 / 5

  

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  Great company, easy site to navigate and fast order fulfillment. Friendly, professional staff.

  Review of 11/1/24, following an experience of 10/1/24 by JOHN R.

• 5 / 5

  

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  great customer service and always quick to reply to any special needs someone might have regarding their jeep.

  Review of 11/1/24, following an experience of 10/2/24 by DAVID K.

• 5 / 5

  

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  They called and asked specific questions about my build. They have a great selection. Some parts have been Chinese crap Most parts need finishing but that is expected. I am overall very happy with everything I have purchased

  Review of 11/1/24, following an experience of 10/1/24 by BRIAN F.

• 5 / 5

  

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  Thanks

  Review of 11/1/24, following an experience of 9/29/24 by STEFANO B.

• 5 / 5

  

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  Great

  Review of 11/1/24, following an experience of 10/1/24 by MANJINDER G.

• 4 / 5

  

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  Very good customer service, parts are bit pricey of course everything is these days

  Review of 10/31/24, following an experience of 9/30/24 by NORMAN D.

• 5 / 5

  

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  Kaiser Willys is top notch. Excellent customer service and they are extremely knowledgeable.

  Review of 10/31/24, following an experience of 9/30/24 by RICK H.

• 5 / 5

  

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  Quick response and shipping. Products as described.

  Review of 10/28/24, following an experience of 9/29/24 by BYRON C.

• 5 / 5

  

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  The site is very easy to navigate with clear drop down menues.

  Review of 10/28/24, following an experience of 9/30/24 by DAVID A.

• 5 / 5

  

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  Received the wrong part but they rectified the situation immediately. The package did have the right part number on it though.

  Review of 10/28/24, following an experience of 9/29/24 by ASHLEY E.

• 5 / 5

  

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  excellent service

  Review of 10/28/24, following an experience of 9/30/24 by CELSO D.

• 5 / 5

  

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  Vendor is knowledgeable and helpful. Prices are reasonable. Good experience

  Review of 10/28/24, following an experience of 9/28/24 by SEAN D.

• 5 / 5

  

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  excellant service

  Review of 10/28/24, following an experience of 9/28/24 by DEWEY B H.

• 5 / 5

  

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  The parts I received were better than expected. They fit perfectly and were as good or better quality than original.I am very pleased and Will be ordering more parts.

  Review of 10/28/24, following an experience of 9/28/24 by KIRK A.

• 4 / 5

  

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  Most all of the parts are good and it's easy to get some help from Mike. It would be helpful to know if a part is of good quality and maybe rated, before purchase. Some stuff is junk and it would be important to understand the quality and fit, before purchase. Pelican Parts, will do just that and offer parts at different price points depending on how well it works. I understand, that it can't all be great, it wasn't all that great 80 years ago. From returns and feedback, Kaiser Willys is aware of the shortcomings of some of the parts. Overall, I think that 95% is decent.

  Review of 10/28/24, following an experience of 9/27/24 by MALCOLM COLIN A.

• 5 / 5

  

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  Super fast

  Review of 10/28/24, following an experience of 9/27/24 by WILLIAM R.

• 5 / 5

  

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  Very active response to questions and order inquiries. Parts fit as advertised and are shipped in secure packaging. This supplier is a must-have for Jeep intusiust! Thanks KAISER WILLYS.

  Review of 10/28/24, following an experience of 8/29/24 by ROBERT S.

• 5 / 5

  

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  Kaiser/Willys is not only a good source for parts, it is a good source for information. Specifically, people like Jason McDonald have been a great resource during my 1956 CJ-5, “frame-off” restoration project.

  Review of 10/28/24, following an experience of 9/24/24 by ROBERT W.

• 5 / 5

  

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  Prompt service. Accurate order completion. i would recommend.

  Review of 10/28/24, following an experience of 9/27/24 by BRUCE S.

• 5 / 5

  

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  Kaiser Willys is my go-to for CJ2A parts.

  Review of 10/28/24, following an experience of 9/27/24 by STEPHEN S.

• 5 / 5

  

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  Very fast service and great advice from knowledgeable staff. Missed out on the candies on this order.

  Review of 10/28/24, following an experience of 9/28/24 by MIKE L.

• 5 / 5

  

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  I've ordered thousands of dollars in stuff from kaiser willys over the years. On the rare occasion that something isn't right, all I have to do is give them a call and they make it right! Great customer service!!!

  Review of 10/28/24, following an experience of 8/25/24 by TOBIN S.

• 5 / 5

  

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  Very knowledgeable staff. They were able to answer my questions about my project Jeep GPW/CJ2A. Had a small problem with an order and they were quick to resolve it. Good communication and speedy response times. Great expierence ! They have what you need and can get it to you fast.

  Review of 10/28/24, following an experience of 9/27/24 by MICHAEL F.

• 5 / 5

  

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  Great quality and super fast shipping

  Review of 10/28/24, following an experience of 9/27/24 by JOHN-MATTHEW H.

• 4 / 5

  

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  Found the parts I wanted easily. Ordered and expected them to take a week/week and half to get them with free shipping. But I had the parts in a couple days.

  Review of 10/28/24, following an experience of 9/27/24 by BENJAMIN G.

  Answer by kaiserwillys.com

  

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  Hey Ben, thanks for the feedback. I always appreciate a review no matter if it’s good or bad as we are constantly striving to improve. Thank you.

• 5 / 5

  

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  This website is very easy to navigate. There are many different ways to shop for your vehicle and find parts. The tool section is amazing. They have lots of specialty tools for the jeeps and a few tools that can be used on other vehicles as well. It makes restoring your vehicle or repairing it very easy With their videos and how to instructions.

  Review of 10/27/24, following an experience of 10/11/24 by ED S.

• 5 / 5

  

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  Anything I purchased was on time and was the correct part

  Review of 10/27/24, following an experience of 10/13/24 by WARREN A.

• 3 / 5

  

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  Two items you can look at to improve Previously I ordered an intake exhaust manifolds for a GPW. I installed them but notice exhaust leaks. Due to frustration on my part and lack of time closed t hood and walked away. Now that my schedule has opened up I removed the manifolds and found that there was a large difference in the faces of exhaust and intake. That being a 1/16 of an inch, there by no amount of torque was going to get them to mount flush with the machines head. I removed the 1/16 height difference from the intake manifold via filing by hand. Your company is good but will have to continue to monitor the quality of manufactured parts. Customers such as myself need to be cautious and inspect parts, just because they are new does mean they are to proper specifications.

  Review of 10/27/24, following an experience of 9/26/24 by MICHAEL P.

  Answer by kaiserwillys.com

  

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  Sounds like you got one of the intake manifolds we used to carry. We now have an original reproduction one that is much improved and spot on. We are always happy to help out. I can swap it for you. Hopeful you will reconsider your review, and we can fix you up. Please let me know and I can square you away on this. Thanks!

• 5 / 5

  

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  I got this item for my husband’s birthday. It arrived very quickly and I pleased with their service.

  Review of 10/27/24, following an experience of 9/26/24 by PAMELA N.

• 3 / 5

  

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  Love the website, diagrams, selection, etc. but on three separate occasions I order parts and many days later, by the time the parts should be delivered, I am notified that they don’t have the item in stock. My roommate ordered a steering wheel and waited 2 weeks before calling to see what happened and only then did they say it was back ordereded with no date estimate of delivery. They’re happy to charge your card for parts they don’t have. It’s 2024, please correct your inventory management system to avoid this frustration.

  Review of 10/27/24, following an experience of 9/27/24 by DALLAS D.

  Answer by kaiserwillys.com

  

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  Sorry for any confusion here. We email you right away about any backorders to see what you want to do. If you ever have a question, please reach out to us we are always happy to help out.

• 5 / 5

  

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  This is an excellent company to do business with, quality parts and reasonable prices.

  Review of 10/27/24, following an experience of 9/27/24 by DAVID R.

• 5 / 5

  

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  The parts seem good and they fit!!! ;) Shipping is fast:) AAA+++

  Review of 10/27/24, following an experience of 9/26/24 by CHARLES B.

• 5 / 5

  

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  Catalog has always get me what I need may not be able to afford it but I know where it is when I need it

  Review of 10/27/24, following an experience of 10/12/24 by GLEN E.

• 5 / 5

  

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  Quick & easy ordering, fast shipping!

  Review of 10/27/24, following an experience of 9/26/24 by JAMES G.

• 4 / 5

  

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  Great, other than waiting on back ordered parts.

  Review of 10/27/24, following an experience of 9/26/24 by CRAIG M.

• 5 / 5

  

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  Excelente espectacular

  Review of 10/27/24, following an experience of 9/26/24 by MIGUEL P.

• 4 / 5

  

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  no comment

  Review of 10/27/24, following an experience of 9/25/24 by MICHAEL S.

• 1 / 5

  

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  It's been 4 days shy of a month since I placed my order. The website says "awaiting fulfillment" I called a week ago and was told by all miracles of miracles "it just shipped this morning". The website says otherwise. I'm not really impressed at this point.

  Review of 10/27/24, following an experience of 9/16/24 by THOMAS R.

  Answer by kaiserwillys.com

  

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  You haven't gotten anything on this order? We show it shipped out to you already and delivered. I'll reach out to you on and the shipper. Hopefully you will reconsider giving us a one star review. We are always happy to help out on this. We'll get to the bottom on it. www.fedex.com tracking: 778921294844 Can you please check around your residence. We work hard for our reviews and this wouldn't be our fault. If you didn't get it just let me know. Hopefull yyou will reconsider the one star. Again please let me know.

• 5 / 5

  

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  They have hard to find parts at a reasonable price and always friendly and helpful on the phone

  Review of 10/27/24, following an experience of 9/25/24 by DAVID D.

• 5 / 5

  

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  This gift card was sent to my son-in-law who is a jeep aficionado!

  Review of 10/27/24, following an experience of 9/25/24 by REBECCA H.

• 5 / 5

  

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  Always willing to help

  Review of 10/27/24, following an experience of 9/25/24 by DONALD B.

• 4 / 5

  

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  The site is okay. I sometimes don't have the correct word to use when searching.

  Review of 10/27/24, following an experience of 9/25/24 by RON H.

• 5 / 5

  

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  I had some questions about my transmission, and you were able to answer them. Very helpful company to work with.

  Review of 10/27/24, following an experience of 9/25/24 by DALLAS A.

• 5 / 5

  

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  Very Positive, I have always had very good service. When I did have a problem with a order Mike took care of it immediately and sent me replacement parts overnight shipping. Always have had questions answered and like I said excellent service.

  Review of 10/25/24, following an experience of 10/10/24 by DAVID P.

• 4 / 5

  

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  the filling and sending order is exceptional. sometimes within a day of placing the order. I would recommend identifying each part however.

  Review of 10/25/24, following an experience of 9/24/24 by EFRAIN C.

• 5 / 5

  

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  HIGHLY RECOMMEND

  Review of 10/25/24, following an experience of 9/23/24 by KYLE B.

• 5 / 5

  

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  Parts were easy to order and shipped quickly. Happy customer!

  Review of 10/25/24, following an experience of 9/24/24 by JOSEPH A.

• 5 / 5

  

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  What they said when they said and very fast

  Review of 10/25/24, following an experience of 9/24/24 by CHARLES B.

• 5 / 5

  

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  Good quality parts, quick shipping times, and reasonable pricing. The availability on some obscure parts is very nice!

  Review of 10/25/24, following an experience of 9/24/24 by JUDSON S.

• 5 / 5

  

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  Great parts and quick shipping. I am a happy customer!

  Review of 10/25/24, following an experience of 9/25/24 by JOSEPH A.

• 5 / 5

  

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  Easy site navigation. Delivery was quick as could be expected.

  Review of 10/25/24, following an experience of 9/25/24 by WILLIAM H.

• 5 / 5

  

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  It is very nice dealing with Kaiser Willys. Any questions I’ve had about anything to do with the jeep I have been able to talk directly with a human being and not some AI automated system. They care about the products they sell and they care about their customers and go out of their way to give the customer good service. If you’ve got a Willys, they’ve got everything you need to get it running or keep it running.

  Review of 10/25/24, following an experience of 9/23/24 by TRUMAN D.

• 5 / 5

  

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  easy to find parts, great service.

  Review of 10/25/24, following an experience of 9/23/24 by GORDON C.

• 5 / 5

  

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  Easy to navigate. Prompt shipping.

  Review of 10/25/24, following an experience of 9/23/24 by ELWOOD M.

Reviews displayed in chronological order