Customer reviews for kaiserwillys.com

Customer reviews

• 5 / 5

  

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  Very easy to find what parts you need! Ordering is straight forward and clearly laid out. Excellent email updates and shipping information. Thank you!

  Review of 11/15/24, following an experience of 10/14/24 by ROY S.

• 5 / 5

  

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  Quick service, good prices, and the right parts. Best of all, when you have a question, just call and a real person who knows what he’s talking about answers the phone!

  Review of 11/15/24, following an experience of 10/15/24 by TONY H.

• 5 / 5

  

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  Nice quality part delivered fast

  Review of 11/15/24, following an experience of 10/9/24 by TOM L.

• 5 / 5

  

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  Good price, Good service.

  Review of 11/15/24, following an experience of 10/11/24 by KENT P.

• 5 / 5

  

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  Well my order was not the wright part but I sent it back waiting for the correct part your employees were very helpful

  Review of 11/15/24, following an experience of 10/12/24 by CHARLES C.

• 5 / 5

  

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  Great quality and great service. Shipping is super fast

  Review of 11/15/24, following an experience of 10/11/24 by JOHN-MATTHEW H.

• 5 / 5

  

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  I love Kaiser Willys. Please I miss the puzzle please bring back the puzzle.

  Review of 11/10/24, following an experience of 10/30/24 by JANET M.

• 5 / 5

  

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  I have bought several products from kaiserwillys.com. The products have always been excellent. The looks and fit are correct. The service is outstanding. Communications are easy to understand and to the point. It is a good place to shop for Vintage vehicle parts.

  Review of 11/10/24, following an experience of 10/12/24 by WILLIAM S.

• 5 / 5

  

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  Pricing is always fair and shipping is always timely. The Q&A provided with the part description is helpful in confirming fit and installation.

  Review of 11/10/24, following an experience of 10/10/24 by JEFF E.

• 5 / 5

  

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  Customer service is excellent, parts are shipped out promptly, returns are handled easily, my only negative issue is that bagged parts are not always labeled with part numbers, making it harder to sort out when the box contains multiple hardware kits. Other than that one minor issue, K-W is an excellent shop to do business with and I will certainly buy from them again.

  Review of 11/10/24, following an experience of 10/15/24 by PETER L.

• 5 / 5

  

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  good products, fast delivery

  Review of 11/10/24, following an experience of 10/14/24 by SANTIAGO A.

• 5 / 5

  

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  AMAZING SERVICE, amazing shopping experience. Unmatched selection of parts. Really a perfect combination of Parts, service and community.

  Review of 11/10/24, following an experience of 10/14/24 by MATTHEW S.

• 5 / 5

  

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  Had what I needed and shipped it quickly.

  Review of 11/10/24, following an experience of 10/15/24 by PATRICK W.

• 4 / 5

  

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  I find the store service excellent, but I would like to have other shipping options abroad (Chile) that are more economical. In my case, I made a purchase in the store for 107 dollars and for international shipping I had to make an initial payment of 146 USD to UPS, plus 70 USD again to UPS for payment of taxes and import duties and handling costs. Kind regards.

  Review of 11/10/24, following an experience of 10/11/24 by VICTOR P.

  Answer by kaiserwillys.com

  

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  Hey Victor, thanks for the feedback. We always try to offer competitive pricing on international shipments. We only charge the actual cost. Please contact us next time before placing an order for a shipping quote. Thanks

• 5 / 5

  

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  Starter way better then original. Great improvement

  Review of 11/10/24, following an experience of 10/4/24 by RONALD A.

• 5 / 5

  

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  Parts came quickly and as described. Would recommend

  Review of 11/10/24, following an experience of 10/5/24 by JAMES S.

• 5 / 5

  

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  Fast and easy to find

  Review of 11/10/24, following an experience of 10/10/24 by ASHLEY B.

• 5 / 5

  

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  They always have what I need. Also the instruction videos are great.

  Review of 11/10/24, following an experience of 10/10/24 by DAVID M.

• 5 / 5

  

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  Just the Best! Best Selection,Best Prices,Best Quality,Best Service! A

  Review of 11/9/24, following an experience of 10/9/24 by MICHAEL K.

• 4 / 5

  

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  Nobody is perfect but, you know Willys. Your people are very helpful and professional. The only thing that is an issue is cost. You are expensive!

  Review of 11/9/24, following an experience of 10/11/24 by JOHN C.

  Answer by kaiserwillys.com

  

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  Hey John, thanks for the feedback. We really appreciate it. We try to stay competitive with our pricing by offering discounts and run a weekly promotion. We're always happy to extend a discount if you want to give us a call before placing your next order. Thanks

• 5 / 5

  

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  Quick shipping and I love how all the parts fit exactly like I expected them to.

  Review of 11/9/24, following an experience of 10/9/24 by JEFF L.

• 5 / 5

  

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  The continue to be great to work with, parts, service, shipping and support. They advertise easy returns and they are correct, I returned a couple of parts that I didn't need due to major failure of a component on my vehicle that required full replacement so the parts were not needed and there was no issue, question or problem. I had the parts for several months. I have bought a lot of parts from them and am very pleased with the company.

  Review of 11/9/24, following an experience of 10/11/24 by BRADLEY B.

• 5 / 5

  

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  excellent to deal with !!!!

  Review of 11/9/24, following an experience of 10/10/24 by WILLIAM J.

• 5 / 5

  

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  Amazing people to work with

  Review of 11/9/24, following an experience of 10/10/24 by GARRETT M.

• 1 / 5

  

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  my items still has not shipped 15 days later.

  Review of 11/9/24, following an experience of 10/10/24 by GILBERT C.

  Answer by kaiserwillys.com

  

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  Hey Gilbert, I'm really sorry for the delay on the shipment of the body tub that you ordered. I show that you spoke to one of my sales guys who went over that it would be shipping out any day. Hurricane Helene backed everything up for us here in the southeast including shipments from our manufacturer. I will be reaching out to you with more information. Thanks again.

• 5 / 5

  

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  Great company, pleased with parts I’ve ordered and the shipping is top notch, two to three days!!

  Review of 11/9/24, following an experience of 10/10/24 by HAL H.

• 4 / 5

  

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  Orders have been timely, the parts quality has been spot on, customer service great! The ONLY ding I can give is that some of the more generic parts (dry air filters) are quite a bit cheaper elsewhere. Overall really happy with Kaiser Willys.. Steve Boise Idaho

  Review of 11/9/24, following an experience of 10/10/24 by STEVE R.

  Answer by kaiserwillys.com

  

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  Hey Steve, thanks for the feedback. We really appreciate it. We try to stay competitive with our pricing. We also offer discounts and run a weekly promotion. Please give us a call toll free before placing your next order so we can get you more set up. Thanks

• 5 / 5

  

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  Order went perfectly

  Review of 11/9/24, following an experience of 10/10/24 by TONY P.

• 5 / 5

  

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  These guys are true pros alway willing to help and go the extra mile

  Review of 11/9/24, following an experience of 10/10/24 by RAY S.

• 5 / 5

  

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  Very fast shipments on everything that I needed to repair my two Willys Jeeps. They have everything that I have needed so far. Their Vides are very helpful.

  Review of 11/8/24, following an experience of 10/8/24 by RUSTY J.

• 5 / 5

  

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  A great order experience. Products were in stock, delivery was quick, free shipping on this order, all arrived in great condition. A

  Review of 11/8/24, following an experience of 10/8/24 by NORM D.

• 5 / 5

  

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  Great communication and very helpful. Strongly recommend and will buy again for sure

  Review of 11/8/24, following an experience of 10/9/24 by MANUEL C.

• 5 / 5

  

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  The oil vent filter fit perfectly. Awesome product.

  Review of 11/8/24, following an experience of 10/8/24 by DAN M.

• 5 / 5

  

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  I have found Kaiser Willy’s has been very easy to work with and I have never had a problem getting the parts that I need for my 1946 CJ 2A willy’s and when I have had to return items, there’s never been a problem they do it no questions asked. I’m very glad I found Kaiser williy’s JMossman

  Review of 11/8/24, following an experience of 10/11/24 by JAMES M.

• 5 / 5

  

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  They are very good to help when you call them. They will even check the measurements of items if requested. Great shipping speed. Items are very good in quality.

  Review of 11/8/24, following an experience of 10/8/24 by FRED C.

• 3 / 5

  

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  The hood stencil that I ordered was shipped in a large box on top of a loose wad of paper, so when I opened the box the stencil was very distorted and wrinkled. I'm sure it can be straightened and will be usable, but it seems like a poor choice of packaging for that item.

  Review of 11/8/24, following an experience of 10/3/24 by MICHAEL F.

  Answer by kaiserwillys.com

  

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  Sorry, usually they sandwich it in cardboard. My apologies. Please email us and we can get you taken care of with a replacement at no cost. We are the easiest place to deal with. IF you ever have a problem - just let us know. Hopefully we can get your star rating up. We work hard for our reviews and a good rating goes along way for us. Please let me know if you need a replacement.

• 5 / 5

  

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  Great service, parts are always correct, great aid to my restoration. Good job!!!

  Review of 11/8/24, following an experience of 10/9/24 by DAVID S.

• 5 / 5

  

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  I've ordered many times and they GREAT!!!!!!

  Review of 11/7/24, following an experience of 10/7/24 by RICKY S.

• 5 / 5

  

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  Quality components, fast service, and a website that works!

  Review of 11/7/24, following an experience of 10/8/24 by ALBERT B.

• 5 / 5

  

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  Great service

  Review of 11/7/24, following an experience of 10/7/24 by KEVIN H.

• 5 / 5

  

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  all aspects of this order went well. recommend Willys products.

  Review of 11/7/24, following an experience of 10/8/24 by JERRY K.

• 5 / 5

  

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  KaiserWillys is my go to spot for quality Willys parts. They are always super helpful and I like that they ship things fast.

  Review of 11/7/24, following an experience of 10/7/24 by TODD L.

• 5 / 5

  

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  Kind, quick to respond, and personable. I will definitely keep buying from Mike.

  Review of 11/7/24, following an experience of 10/7/24 by MIKE E.

• 5 / 5

  

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  Fast friendly service. The guys are very helpful and can answer any questions you may have about anything Willy’s. Kenny

  Review of 11/7/24, following an experience of 10/7/24 by KENNY M.

• 5 / 5

  

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  I have been ordering parts from Kaiser Willys for some time now. I am very pleased with the friendly and professional service. Mike and the staff will help you with any questions you may have or locating hard to find parts. I will be ordering more stuff to finish the restoration of my 1962 truck. The free parts catalog is full of good stuff and I recommend doing business with them.

  Review of 11/7/24, following an experience of 10/6/24 by FERNANDO S.

• 2 / 5

  

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  It took about a week to get my order ready and shipped. and I would like an invoice sent with the order. Otherwise I got what I expected .

  Review of 11/7/24, following an experience of 10/7/24 by LARRY W.

  Answer by kaiserwillys.com

  

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  Looks like it took a few days to ship your order out complete. Sorry, we were till behind from the hurricane that effected our area with loss of power and downed trees. Hopefully you will reconsider your review. We work hard for our reviews and always want to keep customers happy. Please let me know. We put a copy on the outside of the box. If it got ripped off in shipping, please let me now and we can send.A good review goes along way in helping us.

  Answer by larry w.

  

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  Iam sorry I didn't think about the hurricane.So I change to a 4 star rating.

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• 5 / 5

  

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  Excellent service, always ready to help

  Review of 11/7/24, following an experience of 9/24/24 by JUAN MANUEL A.

• 5 / 5

  

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  Kaiser Willys is our go to site for parts and gifts related to our 1946, 1947, and 1952 Willys. Their order fulfillment time is very quick and accurate. We have even called them for mechanical assistance when installing a part and Mike was very friendly and informative. I can always find a gift for my husband, anything from a model specific key or even a gift certificate.

  Review of 11/6/24, following an experience of 10/8/24 by OLIVIA H.

• 5 / 5

  

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  excellent service and warranty work

  Review of 11/6/24, following an experience of 10/6/24 by LAWRENCE H.

• 5 / 5

  

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  KW does a great job of putting my many $$$$ Orders together LOL and getting them shipped out to mw ASAP. Great website and Mike and the team are a pleasure to deal with.

  Review of 11/6/24, following an experience of 10/6/24 by MARK K.

• 5 / 5

  

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  Got immediate answers, prompt refund

  Review of 11/6/24, following an experience of 10/7/24 by CHET L.

• 3 / 5

  

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  Most of the the parts show up quickly . However a lot of parts are back ordered and there is a lack of communication on when those parts will arrive..

  Review of 11/6/24, following an experience of 10/6/24 by RYAN A.

  Answer by kaiserwillys.com

  

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  Ryan, this order was shipped complete. There are no backorders. Anything that would have been on backorder we email same day about it. We are always happy to help. If you are missing something just let me know. Of the 5 orders you have placed with us with several dozen items I only see one order that had a single item on it on backorder. We work really hard for our reviews. I would like to get this review up and see how we can assist. Please always reach out to us. You can ask for me specifically. Im happy to help out.

  Answer by Ryan A.

  

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  I just canceled the back ordered item as it’s been a month and a half and no update and ordered it through the jeepster man and it already shipped. Thanks

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• 5 / 5

  

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  Awesome service!!

  Review of 11/6/24, following an experience of 10/6/24 by GLEN B.

• 5 / 5

  

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  Follow up on delivery questions was prompt and accurate

  Review of 11/6/24, following an experience of 10/6/24 by DAVID P.

• 5 / 5

  

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  Excellent service and help

  Review of 11/6/24, following an experience of 10/4/24 by JEFFREY Q.

• 5 / 5

  

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  Great products awesome people to work with

  Review of 11/5/24, following an experience of 10/3/24 by GARRETT M.

• 4 / 5

  

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  My only problem ever is shipping one way or another.

  Review of 11/5/24, following an experience of 10/5/24 by DON H.

• 5 / 5

  

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  Great website and easy to navigate! Communication and responses is fast, helpful, and poignant!

  Review of 11/5/24, following an experience of 9/27/24 by JIM R.

• 5 / 5

  

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  EASY TO FIND PART I NEEDED GOT PARTS IN TIMELY MANNER

  Review of 11/4/24, following an experience of 10/3/24 by RICK H.

• 5 / 5

  

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  The staff at Kaiser-Willys is very knowledgeable and customer focus! Really easy to work with them

  Review of 11/4/24, following an experience of 10/5/24 by MARK L.

• 5 / 5

  

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  Excellent service

  Review of 11/4/24, following an experience of 10/4/24 by MANJINDER G.

• 5 / 5

  

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  Merchandize as described, well packed, prompt delivery, good communication. Thank you.

  Review of 11/4/24, following an experience of 10/4/24 by JOE N.

• 4 / 5

  

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  KW has nearly everything needed for classic Willy's repairs. Good website and very helpful people. My only issue is that they are high priced, some items double what can be found elsewhere.

  Review of 11/4/24, following an experience of 10/4/24 by JOHN C.

  Answer by kaiserwillys.com

  

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  Hey John, thanks for the feedback and the kind words. We try to stay competitive with our pricing by offering discounts, promotions and free shipping as well as price matching. If you ever have a question, like you stated, our very helpful staff would be happy to get you fixed up. Thanks again.

• 5 / 5

  

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  As Always, top notch service from yor sales team

  Review of 11/4/24, following an experience of 10/3/24 by MICHAEL H.

• 5 / 5

  

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  I've been doing business with KW for many years. They have always been very good to work with. I'm sure I will continue to do business with them.

  Review of 11/4/24, following an experience of 10/5/24 by SCOTT I.

• 5 / 5

  

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  Great job explaining parts and figment issues. Also quick shipping

  Review of 11/4/24, following an experience of 10/5/24 by JEFF L.

• 5 / 5

  

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  Fast shipping,well-packaged,good prices, knowledgeable staff!

  Review of 11/4/24, following an experience of 10/4/24 by MICHAEL L.

• 5 / 5

  

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  Great place to buy parts a specialized tools for classic Jeeps! They had everything I have needed in my “cascade failure “ in my all original 1957 CJ3B. As I would repair one thing another would break. They sent the additional parts very quickly.

  Review of 11/2/24, following an experience of 10/5/24 by W. EDGAR S.

• 5 / 5

  

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  I have been buying parts for equipment for over 45 years. This online supplier is by far the best. I have had the privilege to engage with. Products are accurate, service is great, and prices are reasonable considering todays market. Try them you will be satisfied!

  Review of 11/2/24, following an experience of 10/5/24 by ROBERT S.

• 5 / 5

  

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  Being able to verify with customer service on part fitting my Jeep.

  Review of 11/2/24, following an experience of 10/3/24 by DAVE S.

• 5 / 5

  

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  Excellent resource to all Jeep and Willy vehicles, ?Fast service adn shipping, knowledgable and attentive staff.

  Review of 11/2/24, following an experience of 10/1/24 by MICHAEL H.

• 5 / 5

  

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  fast service and the zipped bag is perfect for storage

  Review of 11/2/24, following an experience of 9/30/24 by MICHAEL K.

• 1 / 5

  

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  I'm still waiting for the cross member I paid for.

  Review of 11/2/24, following an experience of 10/2/24 by CHUCK S.

  Answer by kaiserwillys.com

  

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  Hey Chuck, I'm really sorry for the delay getting the crossmember out to you. Your order was placed right at the time hurricane Helene came through the south which is where the manufacturer based. They are catching up on orders currently. I will follow up with them on Monday and then reach out to you. Unfortunately, things happen which are out of our control. If you ever have a question, please give us a call toll as we are always happy to help. Thanks

  Answer by Chuck S.

  

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  Thank you for responding. I will keep in contact. Hopefully it will turn up.

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• 5 / 5

  

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  They were good to work with and issued me a refund on a canceled order quickly....

  Review of 11/2/24, following an experience of 10/4/24 by S O. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  They are very knowledgeable in all things Willys

  Review of 11/2/24, following an experience of 10/4/24 by ROBERT M.

• 5 / 5

  

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  great service

  Review of 11/2/24, following an experience of 9/22/24 by CHAD H.

• 5 / 5

  

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  Kaiser seems to always have the exact parts needed and deliver quickly.

  Review of 11/2/24, following an experience of 10/4/24 by STANLEY B.

• 5 / 5

  

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  Great help tracking my order

  Review of 11/1/24, following an experience of 10/2/24 by DAVID P.

• 5 / 5

  

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  Ordered a summer top for a 1943 Willy's MB. Nice top, perfect fit. Was told it would take about a month to get because it was custom made, showed up in about 11/2 weeks. Thanks

  Review of 11/1/24, following an experience of 10/2/24 by RON M.

• 5 / 5

  

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  Quick sevrice

  Review of 11/1/24, following an experience of 10/2/24 by PATRICK L.

• 5 / 5

  

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  GREAT

  Review of 11/1/24, following an experience of 10/18/24 by MICHAEL L.

• 5 / 5

  

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  Great

  Review of 11/1/24, following an experience of 10/1/24 by MANJINDER G.

• 5 / 5

  

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  Thanks

  Review of 11/1/24, following an experience of 9/29/24 by STEFANO B.

• 5 / 5

  

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  They called and asked specific questions about my build. They have a great selection. Some parts have been Chinese crap Most parts need finishing but that is expected. I am overall very happy with everything I have purchased

  Review of 11/1/24, following an experience of 10/1/24 by BRIAN F.

• 5 / 5

  

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  great customer service and always quick to reply to any special needs someone might have regarding their jeep.

  Review of 11/1/24, following an experience of 10/2/24 by DAVID K.

• 5 / 5

  

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  Great company, easy site to navigate and fast order fulfillment. Friendly, professional staff.

  Review of 11/1/24, following an experience of 10/1/24 by JOHN R.

• 4 / 5

  

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  very knowledgeable, fast shipping, great people.. however, if it is an item not stocked you will be charged at the time the order is processed and you will not receive any info about it until you receive it, from a different vender. If only part of the order was outsourced, your box will be incomplete with out any guidance as to why.

  Review of 11/1/24, following an experience of 9/30/24 by BRUCE W.

• 5 / 5

  

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  I have dealt with Kaiser Willys for a number of years now . I have always been very happy with them . If something goes wrong , they fix it as fast as possible and as painless as can be . And I will continue doing business with them . AAAAA .Walt T.

  Review of 11/1/24, following an experience of 9/30/24 by WALTER T.

• 5 / 5

  

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  These guys are awesome to work with.

  Review of 11/1/24, following an experience of 9/19/24 by JOE M.

• 5 / 5

  

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  great service great shipping

  Review of 11/1/24, following an experience of 10/1/24 by MIKE M.

• 5 / 5

  

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  I was having a problem finding the correct replacement front brake shoes for my 51 willys.I found them easily at Kaiserwillys.com and ordered them.They were shipped quickly and were the correct replacement part.This is the place to go to get your parts.

  Review of 11/1/24, following an experience of 10/1/24 by DANIAL G.

• 5 / 5

  

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  Very helpful and prompt

  Review of 11/1/24, following an experience of 9/28/24 by DEXTER J.

• 4 / 5

  

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  This very easily could have been an Excellent rating. I purchased a clutch kit and one item in it was/is on back order. I was told at the time of order it would be two weeks. It is now 5 1/2 weeks since the order was placed. The communication was very good and I had to cancel the backordered part today. The cancellation went very smooth and the refund was credited in just a few seconds. Like I said, I would have loved to give an excellent rating but for the fact of the estimated 2 week backorder that turned out to be much longer. Not faulting Kaiser Willys but the question was about my order satisfaction and excellent it wasn't. I love Kaiser Willys and will continue to use them.

  Review of 11/1/24, following an experience of 9/30/24 by ALAN O.

• 5 / 5

  

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  Received exactly what was ordered and in a timely manner. The free catalog was a terrific bonus. Absolutely no problem using KaiserWillys in the future.

  Review of 11/1/24, following an experience of 9/28/24 by DANIEL C.

• 5 / 5

  

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  Kw is always great. If you've always wanted to restore an old jeep. Contact them first, get a catalog. Build a time schedule, a budget, set goals. Then email KW and get some direction. Yes they are a business but they want to be your partner. I did mine, you can do yours.

  Review of 11/1/24, following an experience of 10/1/24 by CHRIS B.

• 5 / 5

  

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  Kaiser Willys is top notch. Excellent customer service and they are extremely knowledgeable.

  Review of 10/31/24, following an experience of 9/30/24 by RICK H.

• 4 / 5

  

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  Very good customer service, parts are bit pricey of course everything is these days

  Review of 10/31/24, following an experience of 9/30/24 by NORMAN D.

• 5 / 5

  

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  Vendor is knowledgeable and helpful. Prices are reasonable. Good experience

  Review of 10/28/24, following an experience of 9/28/24 by SEAN D.

• 5 / 5

  

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  excellent service

  Review of 10/28/24, following an experience of 9/30/24 by CELSO D.

• 5 / 5

  

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  Received the wrong part but they rectified the situation immediately. The package did have the right part number on it though.

  Review of 10/28/24, following an experience of 9/29/24 by ASHLEY E.

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